wecare@airselangor.com review: in regards to the ignorant, arrogant and unethical attitude of the syarikat bekalan air selangor namely at gombak division. 12

Subject: Complaint against SYARIKAT BEKALAN AIR SELANGOR/PUSPEL
I, the above named and address am writing to you in regards to the ignorant, arrogant and unethical attitude of the Syarikat Bekalan Air Selangor namely at Gombak Division.
Whereas I had been repeatedly highlighting issues in regards to the billing, I am highly disappointed with the manner of how the case is dealt with, as of date.
I have been living at the above address since April 2010. For the past 8 years prior to January 2018, I have not had any one monthly bill that exceeded RM 10.00am a matter of fact, for the last 5 years or so, I have always had a credit of -RM 2.98 and other amounts with a credit amount reflected in my monthly bill in January this year until all of a sudden when the new billing statement ( Invois Cukai) churned out, there was the amount reflecting RM 63.75.9
(Attached is the statement for the previous year, 2017 albeit reflecting the monthly balance credit balance marked as exhibit )
I went to the SYABAS office at Jalan Pantai Baharu to clarify the matter and was laughed off as the lady at the counter told me that since the start of the year and the effect of the new billing statement (Invois Cukai) had resulted in similar cases and they had similar cases of customers highlighting enormous and Sky high amounts displayed in their new statements/bills ranging from hundreds to thousands. True enough because the gentleman next to me was there highlighting an exorbitant House (Syabas) bill reflecting some RM 15, 000 plus.
I left the Syabas office with the impression (given) that it was "Billing Error" which would be rectified ASAP. I did not to pay the amount stated simply because as I had mentioned earlier I did not have any sum of monies to pay since the past few years as there were no bills that needed to be paid. This was the start of my problems with Syabas and that which seems to be not seeing the end of day till this very day, so to speak.

This is because in February, the subsequent bill reflected RM 507.45 whereby I sent an email highlighting the matter to [protected]@airselangor.com and got a computer auto generated reply from PUSPEL thanking me for highlighting the issue and that the matter is looked at and they would get back to me.
(Attached are the monthly bills marked exhibit- )

Nothing happened and in March, my bill reflected RM 490.90, I tried contacting the Syabas Customer Service via email but each time I got the auto generated reply thanking me for highlighting the issue. Nothing was

done by PUSPEL let alone resolve the issue and the snowball of the billing continue whilst my complaints kept falling on deaf ears and the people at Syabas Gombak Unit were preparing their artillery
April reflected RM 619.45
May reflected RM 919.45
June showed RM 1201.45 with the total outstanding amounting to RM 3802.45. Between all this time, I had been attempting to established contact with Syabas as I tried calling Syabas HQ, Jln Pantai and Gombak all which with no avail. Needless to elaborate on the one sided communication with the so call-We Care ****%#@#$#! ** futile

On 4/7/18 I received a notice of " PEMOTONGAN" (backdated to 25.6.18) giving me 14 days to pay an outstanding amount of RM 3805.45 by 9/7/18. Again I jotted my note on the notice sheet and emailed to [protected]@airselangor.com (as I had done in the previous months) and again I got the same redundant reply.
( Notice marked exhibit- )

On 9/7/18, I went to the Syabas at Jalan Pantai but was told to go to Gombak. At Gombak I was given the run around, first to see one En. Nik and then one Pn. Suraya. Apparently both of them were too busy to see me I was passed from one unit to another until I met the guy who was in charge of disconnection (water supply). I highlighted the issue but all I got was to pay up or get the supply cut. He had the audacity to tell me that I pay up that very day or face the consequences. There was no reasoning with such people. I gathered my resources, went to the head office, met one Cik Aidora whom I related the issue to. She opted me with an instalment proposal until my grievances was reviewed and suggested that I checked my house internal pipping and I was told that there was a leak in the internal plumbing. This was simply to avoid disconnection of my water supply. It was a temporary solution to the problem until the matter was reviewed and resolved. This is far from the case, as I am paying dearly for the negligence and ignorance of the Syabas people albeit, in instalments which is highly unjustified.

Notwithstanding the fact that despite this, after I had paid the initial payment of RM 155.45 on 10.7.18 (which is reflected in the payment proposal form and as per the repayment schedule).On 14/7/18 while I was getting the replacement pipping work done in my house, the guy from the Gombak Unit came to disconnect my water supply (despite my payment on 10/7/18). Fortunately I had proof of my initial payment and the payment proposal and also communication with Cik Aidora, who confirmed the proposal.
It appears that the Gombak Syabas people are hell bent in intending to cut off my water supply as again on 21.9.18, I received another Notis Pemotongan, which again was backdated to 13.9.18, supposedly for of non-compliance of Syabas Gombak's contravening proposal of 50% of the total O/S upfront and the balance in instalments, comprising of what? Is beyond my comprehension.
Please note that this despite, my adherence to the proposal approved on 9/7/18 by Cik Aidora at the HQ.

Question is, what is wrong with the staff and officer/s at the Gombak Office?
Are they coordinating with the HQ and or the billing department and or they actually monitoring the payment, let alone the situation?
Are they contravening the original payment proposal by the HQ Officer and attempting to override her decision?
I can understand this is the current Political situation in our country but what politics are this Gombak Syabas People playing?

Secondly, why didn't they (Syabas Gombak) inform me that it was a pipe leak problem when they came to inspect the meter?
They were well aware of the fact whilst I was totally in the dark about the situation.
God knows I had never encountered this before in all my life (ever before this-period)

Thirdly, why wasn't I ever notified of when the Syabas-Gombak staff came to my house and checked the meter and subsequently found that it was not faulty. Why wasn't I informed of this (in writing or otherwise) at

that point in time?
Considering the fact that it took them more than 6 months and the bill to rocketing up to RM 4, 377.45 before they (Syabas) blasted me with a' Notis Pemotongan'.
This is a blatant disregard to consumers in many ways and in short, the intentions are highly constructively malicious intend

As far as PUSPEL is concerned, I only got a response from one Huzita Zakaria from their Customer service person on 27/7/18 ( after all done and dusted) informing me that I had leakage problem and suggesting that I get that resolved. That being the case why bother to tell me that now when it is all too little too late. Ironically this was after all the damage was done and dusted. She must have been fast asleep for the previous 7 months when I had been sending emails after emails, month after month asking for clarification on the discrepancies and irregularities in my billing.
The idiocy here is my complaint was on the high bills and the response should have been bill related as opposed to what's relative to the internal plumbing of my house. Well, of course we know that after all that had happened, she must have come out of a coma and told about the on goings of stale news. In relating that back to me was just an insult to my intelligence

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