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Webserve Canada / lack of service, fraudulent charges

1 North Vancouver, British Columbia, Canada Review updated:

I tried to cancel my account - 4th attempt, no one answers the phone, emails accomplish nothing.

I signed up for 1 month of website hosting on July 30, then cancelled the next day - the one month was intentional as my client's regular host had temporary problems and webserve.ca was just a stop-gap. I was immediately disgruntled by the fact I couldn't call their office (was doing so because email response to my question was useless). Calling (regardless of whether selecting sales, support or billing) meant being on hold for 15 minutes (the usual "we're busier than usual, please hold on" messages intermittently) and then getting a message instructing to leave a message. No response to my voice message, naturally. This happens every time you call - 3 times for me now.

Another point of disgruntlement: The only time I talked to someone at webserve.ca was before I signed up - I asked the young man at webserve.ca how many clients they host (for me bigger is better) and he advised "about 75, 000". B/S, I later found out (using DomainTools) it was less than 15, 000.

Fortunately the regular host straightened things out the same night I signed up with webserve.ca. I cancelled the next day (July 31) - tried calling (same hold thing) and so I sent an email advising I was cancelling and instructing to delete my account. Though I got no response, this was consistent with their lack of service and the email did not bounce back to me so I knew it was delivered, and left it at that. Indeed, what else COULD I do?

Then in early October I received a "paid invoice" email from webserve.ca, and found that my account was still active according to them, and they had charged my credit card $16.79 (monthly charge) on both Sept. 3 and Oct. 2 (true to form, their system had failed to produce a "invoice paid" email for the Sept. charge). I immediately sent an email advising the account was supposed to be cancelled, to do so immediately and refund the Sept. and Oct. charges. No response. I sent another email Oct. 22 reiterating the above and requesting confirmation of cancellation. Their only response was a stock email of "tips to resolve your problem" - the link to click on for questions about termination of service only yields the "currently unavailable" browser error message (tried it various times).

And today (Oct.31/08), I tried once more to call - same dead end as described above.

NOTE: this is the report I submitted at the BBB: I am trying to cancel my account - 4th attempt, no one answers the phone, emails accomplish nothing.

I signed up for 1 month of website hosting on July 30, then cancelled the next day - the one month was intentional as my client's regular host had temporary problems and webserve.ca was just a stop-gap. I was immediately disgruntled by the fact I couldn't call their office (was doing so because email response to my question was useless). Calling (regardless of whether selecting sales, support or billing) meant being on hold for 15 minutes (the usual "we're busier than usual, please hold on" messages intermittently) and then getting a message instructing to leave a message. No response to my voice message, naturally. This happens every time you call - 3 times for me now.

Another point of disgruntlement: The only time I talked to someone at webserve.ca was before I signed up - I asked the young man at webserve.ca how many clients they host (for me bigger is better) and he advised "about 75, 000". B/S, I later found out (using DomainTools) it was less than 15, 000.

Fortunately the regular host straightened things out the same night I signed up with webserve.ca. I cancelled the next day (July 31) - tried calling (same hold thing) and so I sent an email advising I was cancelling and instructing to delete my account. Though I got no response, this was consistent with their lack of service and the email did not bounce back to me so I knew it was delivered, and left it at that. Indeed, what else COULD I do?

Then in early October I received a "paid invoice" email from webserve.ca, and found that my account was still active according to them, and they had charged my credit card $16.79 (monthly charge) on both Sept. 3 and Oct. 2 (true to form, their system had failed to produce a "invoice paid" email for the Sept. charge). I immediately sent an email advising the account was supposed to be cancelled, to do so immediately and refund the Sept. and Oct. charges. No response. I sent another email Oct. 22 reiterating the above and requesting confirmation of cancellation. Their only response was a stock email of "tips to resolve your problem" - the link to click on for questions about termination of service only yields the "currently unavailable" browser error message (tried it various times).

And today (Oct.31/08), I tried once more to call - same dead end as described above.

NOTE: this is the report I submitted at the BBB -
https://mbc-web.app.bbb.org/complaint/view/1222041/c/snocsr#

After that, I continued trying to reach Webserve about cancelling - they not only did not respond, they charged my credit card for yet another month. On my fifth phone attempt I actually got someone there, and was advised I had to go to their Support webpage and MANUALLY type in /cancel in order to get to the FORM in order to actuallt cancel my account. Ridonkulous!!

They owe me for three month's fraudulent charges, and a whole lot of time and aggravation.

Wa
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Comments

  • Tr
      20th of Oct, 2009
    0 Votes
    Webserve Canada - No serve
    WebServe Canada
    Canada

    If you're like me, you're reading these complaints too late... I neglected to check into this company before using them. I had 3 personal domains registered with WebServe and recently registered a 4th. I discovered at that time that one of my domains with them wasn't working (it was actually my 10-yr old's website). Not only was it not working, but my son's domain (paid up for another 8 months) had been CANCELLED and was showing as AVAILABLE on other sites. Today is 3 weeks later and I still haven't gotten answers, let alone in touch with anyone there. 24/7 support? NOT!!! If you send an email to WebServe, they tell you to call. If you call, you are directed to a "call-center", because the office is NEVER OPEN. I finally had enough today. I searched online and found many other complaints about them. I then contacted another company to re-register the site WebServe had cancelled and to have my remaining domains transferred (although I have to wait 60 days to transfer the new one). I wish I had known about these scam artists earlier. I hope this helps you avoid the hassle I've been through.

  • Co
      15th of Dec, 2009
    0 Votes

    I agree. I am having the same problem. I cancelled my account with Webserve in May, 2009. They are still charging my credit card. Unfortunately, the bank (J.P. Morgan Chase) has been of little help, claiming that I must prove I cancelled the account. Yet, Webserve is totally non-responsive.

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