Menu
Webroot Customer Service Phone, Email, Contacts

Webroot
reviews & complaints

www.webroot.com
www.webroot.com

Learn how the rating is calculated

2.9 81 Reviews

Webroot Complaints Summary

39 Resolved
41 Unresolved
Our verdict: Dealing with Webroot, which has an average resolution rate, requires some diligence. Research their service in depth and read a variety of customer reviews for a balanced view. Approach any customer service interactions with detailed and well-prepared queries to facilitate a better resolution process.
Verified
The authenticity of the customer service contact information for Webroot has been meticulously verified by representatives from ComplaintsBoard using our proprietary verification system.
Get notifications about new complaints and reviews of Webroot. We promise not to send you any unrelated messages.
Share
Claim Your Business
Take control of your profile: address complaints and engage with reviews
Write a review File a complaint

Webroot reviews & complaints 81

Filter reviews by rating
5
0 review
4
0 review
3
0 review
2
0 review
1
1 review
Sort by:

Newest Webroot reviews & complaints

ComplaintsBoard
D
3:24 pm EDT

Webroot won't honor thier 30 day guarantee

Thier Spy Sweeper antivirus software box states they product has a 30 day guarantee. I loaded it into a professionally reformatted laptop and more than twice it took over five hours to run. I bought it on April 9, 2008. Applied for my 30 day guarantee within 17 days and I've witten them 3 times including all the way up to the CEO. I have a compliant number 108151. I've written the Burlington County NJ Consumer Affairs people, Staples (the company) who sold it to me and zour local TV Channel's, "Three On Your Side", all to no avail.

As A senoir citizen, I don't have $49.99, to throw away, My mistake was taking a well known computer software supplier's word.

Read full review of Webroot and 22 comments
Hide full review
22 comments
Add a comment
J
J
James F McLaughlin
Burke, US
Feb 22, 2023 11:33 pm EST

I have been in contact with your tech service branch and up to present have not gotten a resolution to my problem regarding a invalid key code? Is there a problem? You all have my money for this phoney card. J.F.M.

J
J
javiermena
, US
Oct 28, 2019 10:23 pm EDT

web root is damaging my phone

B
B
BFerrell
Beebe, US
May 24, 2010 1:12 pm EDT

I purchased Webroot Spy Sweeper over a year ago for my Mom's computer since she was having problems with spyware. I could never get the program to update or even allow her virus protection to update so I started in calling and emailing Webroot Support. Not only did I never get an actual person to talk to but no one every return or replied to any of my emails even though they state specifically they are they through phone, email or onine techs. Well I finally uninstalled the program and took care of her problems through another software. Today I received notification that they had automatically renewed my software. I can't believe it! You can't talk to anyone I tried for over an hour today to get a person to talk to on the phone. I did hear how to apply for a refund but now after seeing all these complaints I wonder if it will happen or not. I would never ever recommend Webroot software of any kind. And they need to take that stupid statement off their web page and email notifications since it is obviously a HUGE lie.

P
P
piggypiggy
Modesto, US
Nov 26, 2012 3:35 pm EST

I just spent 2 hours trying to install WebRoot AV, only to be told time after time that the key was incorrect by the software that came in the package that the license key was printed on. I tried literally every variation that I could before giving up and calling WebRoot support line.
After a short five minutes on hold, support answered and asked my name. I gave them my name and told them I was a tech helping an elderly owner that was befuddled by installing software. I was told that A. They will ONLY assist the original purchaser of the software.
I told her I was helping the owner set up a new computer and transfer the software between boxes. Again I was told that they will only assist the original purchaser and my name was not the same as the original purchaser.
I gave her my client's name, his address, and his phone number. She verified them and told me they were correct, but they still would not, under any uncertain terms, help me install my clients software. He had to call, and they would help him.
I very politely told her to piss off and installed Microsoft Security Essentials instead.

G
G
GO WEBROOT
St. Helens, US
Apr 04, 2011 1:43 am EDT

I am a VERY satisfied customer of Webroot. I upgraded to the Webroot Internet Essentials; and I also purchased, and frequently use Window Washer, an amazing program. I believe in a certain instance, a person wanted to use a good program, (i.e. Webroot; briefly, or for a trial period). I have never seen Webroot offer a "trial period" persay, however if there is indeed a 30 day guarantee, then what is it about Webroot that made you change your mind. Once installed, and set to the users specifics, there is nothing more for a user to do, accept check what it's found (if anything); that has been quarantined, and remove any threats, wether minimal, or catastrophic. I am very pleased with Webroot's programs, Webroot Internet Essentials, and Window Washer. I install it on every computer I purchase, via my license agreement. And to you who degrade you previous employer? Who gave you the means to provide for yourself and loved ones? I dont' know you, nor your story or reasons for the ceased employment, nor do I particularly care to; however to publicly defame them like that is childish and immature. Grow up, and deal with life as an adult, and quit putting ridiculous words in your posts? Yuck? Really, what flavor? Come on. Webroot is by far THE best program, and I have experienced several others. Nothing else compares to Webroot! Keep up the GREAT WORK Webroot Team!

Sincerely,

A very, life long customer!

U
U
UNSATIFIED CUSTOMER 1
Denver, US
Sep 05, 2010 11:57 am EDT

You guys are soooo right! Try working there. YUCK! DON'T BUY IT!

U
U
UNSATIFIED CUSTOMER 1
Denver, US
Sep 05, 2010 11:56 am EDT

you guys are right--BAD NEWS!

W
W
webroot_sucks_1134
St Paul, US
Jul 08, 2010 5:58 pm EDT

This is the worst AV software I have ever used. It seems like the Spyware and Viruses just pop right through it like a wet paper bag. Never in my life have I had to deal with so much virus and spyware infection on my laptop/PC. The support is horrible too, I waited on hold for over an hour and still never reached anyone to help me. They sent me an email that was essentially false advertizing, saying if I upgraded my AV with Spysweeper protection to the new Internet Essentials I would get all these new features. I paid the $20 and intstalled this Internet Essentials and there is ABSOLUTLEY no difference, the GUI looks the exact same, no new options or features, etc. F*** WEBROOT, I WILL NEVER PURCHASE IT AGAIN

W
W
webroot blackmail
22214, US
May 25, 2010 10:08 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

I bought a version of webroot and have renewed for a total of 4 years. By paying for this product I should be protected right?

Well I just May 21, 2010 I turned off autorenew- so coincidentially I get a rouge spyware virus, I do a full scan and it tells me I cant remove with out renewing my software for $59.95? Wait why I have I been paying to be protected? I have paid for this very service to be protected... I understand not being able to get new updates new lists (maybe) but for it now not to work after I have spend $150.oo over 4 years? This is software blackmail!

this is B.S. - would be like if musician could revoke a song after a year.
and to top it off I can get a deal as a new subscriber $29.99 but must pay $59 to extend... for a product that has failed me!

S
S
sycorreale
Collinsville, US
Jan 26, 2010 11:51 am EST

They automatically charged my credit card to renew without my consent and now won't honor the refund. I contacted them and they claim the credit went through and that it's my banks responsibility now! I, too, will be filing a complaint with the Better Business Bureau!

Trust badge
Collect Your Trust Badge
Be recognized for outstanding customer service

Webroot contacts

Phone numbers

1800 772 9383 1800 303 386 More phone numbers

Website

www.webroot.com

Your Voice Matters: Our Commitment to Genuine Reviews

Empowering Real Experiences

At ComplaintsBoard, we believe in the power of true customer stories. Our platform is a space for authentic voices, where experiences, both good and bad, are shared openly and honestly.

Dedicated to Authenticity

ComplaintsBoard is vigilant in our fight against false reviews. Our team employs robust verification methods to ensure every review reflects a real customer experience, upholding the integrity of our platform.

Encouraging Detailed Feedback

ComplaintsBoard values reviews that come with real evidence. Whether it's a photo, a detailed account, or additional documentation, such substantiation adds credibility to your story, helping others make better-informed decisions.

Balanced and Constructive Conversations

We're more than just a complaints board; we're a community for balanced dialogue. ComplaintsBoard encourages reviews that not only highlight issues but also acknowledge positive aspects, fostering a fair and comprehensive understanding.

Free and Fair Platform

ComplaintsBoard's commitment to maintaining a free and unbiased platform is unwavering. Every review is treated equally, ensuring that your voice is heard and respected, regardless of the nature of your experience.

Is ComplaintsBoard.com associated with Webroot?

ComplaintsBoard.com is not affiliated, associated, authorized, endorsed by, or in any way officially connected with Webroot Customer Service. Initial Webroot complaints should be directed to their team directly. You can find contact details for Webroot above.

ComplaintsBoard.com is an independent complaint resolution platform that has been successfully voicing consumer concerns since 2004. We are doing work that matters - connecting customers with businesses around the world and help them resolve issues and be heard.

Use this comments board to leave complaints and reviews about Webroot. Discuss the issues you have had with Webroot and work with their customer service team to find a resolution.