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WeGotLites
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2.3 6 Reviews

WeGotLites Complaints Summary

2 Resolved
4 Unresolved
Our verdict: Engaging with WeGotLites, which has a below-average resolution rate, demands caution. Thoroughly assess their service reviews and explore how they handle unresolved complaints. If you encounter issues, document your experiences meticulously and be persistent in seeking resolutions.
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WeGotLites reviews & complaints 6

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Newest WeGotLites reviews & complaints

ComplaintsBoard
K
7:26 pm EDT

WeGotLites bait & switch???

I have seen an ad from 'AdChoices'' pop up on eBay for four days. It says 95% off item 9784BK. But WegotLites will not honor their coupon. I have talked to the company until I am "blue in the face". Someone in the company placed this ad but they will not let me talked to the person. All I am asking them is to honor my order. I can't send a picture because I have an older desktop and can't take pictures with it. They might be a great company? Now here is a question: What is a "Bait and Switch"? Is it when you answer an AD and when you order it they try and make you think they didn't know about the AD and want to charge me the full retail price with a small discount. I do not know. just asking?

PS. I did find the ad picture within a story at the New York Times.

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R
7:58 am EDT

WeGotLites Lighting Fixture

Found a beautiful fixture on this site. No problem with delivery or the fixture except my error. As a new widow I am finding, through trial and error, that specifics my husband would had caught do not occur to me.
My ceiling is 10' tall and the fixture is made for an 8' ceiling. OK - this is
what is called a Mistake but We Got Lites would not stand behind their product for return and refund! The Customer Service Agent, Denise, tried to be helpful but the Company would not budge. So Buyers - Be Ware of What you are Dealing With and Know going in that there is no Margin for Error! NOT A HAPPY CUSTOMER - WILL NEVER RETURN!

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G
1:13 pm EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

WeGotLites Item received was not as described

I agree with the other reviewers who are calling these people scam artists! I ordered the Hacienda Umbrella Stand from them which was described as follows, "this umbrella stand has a distinguished look with its raw steel finish". As I went through the ordering process, I was happy to see that the item was in stock and expected that it would arrive within a week or so. Later that week I receive a call telling me that it was NOT in stock and would be shipped to me in about 2-4 weeks. OK – I wasn’t in a huge rush so I agreed. It arrived a month later. What I received was nothing like the item they had pictured on their website. Instead of a "Raw Steel finish" - the item was painted black and had brown splotches all over it! It looked like they were trying to duplicate some African animal or something.
The customer service department seemed to be well trained at dodging customer complaints. I was in contact with a person named Harshi by phone on 5 or 6 different occasions trying to get some answers. She would repeatedly tell me that she was in the process of following up with the manufacturer and then just never call back. Finally I told her that I would like to have a call tag sent (so that I would not be paying the return shipping) and would like a full refund. What they finally sent me was a form with instructions on how I could return the item (at MY cost) and would receive a credit minus 25% restocking fee! No thanks. Instead - I will repaint the hideous item myself and tear them apart all over the internet on as many sites as I can find. Do NOT do business with this company. You will be sorry and you can definitely find scrupulous merchants to spend your hard earned dollars with.

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Is WeGotLites legit?

Our verdict: Complaints Board's thorough examination reveals WeGotLites as a legitimate entity with notable strengths. Despite a 33% resolution rate on customer complaints, which invites a closer look, WeGotLites stands out for its commitment to quality and security. Clients considering WeGotLites should delve into its customer service record to gauge compatibility with their expectations.

WeGotLites earns 96% level of Trustworthiness

Perfect Trust Endorsement: WeGotLites achives 96% ligitmacy per Complaints Board. Highly recommended, yet always stay vigilant.

We found clear and detailed contact information for WeGotLites. The company provides a physical address, 3 phone numbers, and email, as well as 4 social media accounts. This demonstrates a commitment to customer service and transparency, which is a positive sign for building trust with customers.

A long registered date for wegotlites.com can be seen as a positive aspect for WeGotLites as it indicates a commitment to maintaining the website and its domain name for a long period of time. It also suggests that the company is organized and has taken steps to secure its online presence.

The age of WeGotLites's domain suggests that they have had sufficient time to establish a reputation as a reliable source of information and services. This can provide reassurance to potential customers seeking quality products or services.

Wegotlites.com has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.

Wegotlites.com has been deemed safe to visit, as it is protected by a cloud-based cybersecurity solution that uses the Domain Name System (DNS) to help protect networks from online threats.

WeGotLites as a website that uses an external review system. While this can provide valuable feedback and insights, it's important to carefully evaluate the source of the reviews and take them with a grain of salt.

Several positive reviews for WeGotLites have been found on various review sites. While this may be a good sign, it is important to approach these reviews with caution and consider the possibility of fake or biased reviews.

Wegotlites.com appears to have online shopping features, it's important to know that the platform supports an extensive range of payment methods, making it convenient and easy to complete your transaction. The payment procedure on the website is also relatively simple and straightforward, ensuring a smooth and hassle-free experience for buyers.

However ComplaintsBoard has detected that:

  • Despite a high level of trust, our investigation found issues with WeGotLites's service, including poor customer service, lack of accountability, and responsibility to resolve complaints. Customers may face long wait times for responses, receive generic or unhelpful answers or no response at all. Only 33% of 0 complaints were resolved.
  • Wegotlites.com has relatively low traffic compared to other websites, it could be due to a niche focus, but could also indicate a potential lack of traffic and popularity. The wegotlites.com may offer a niche product or service that is only of interest to a smaller audience.
  • WeGotLites protects their ownership data, a common and legal practice. However, from our perspective, this lack of transparency can impede trust and accountability, which are essential for establishing a credible and respected business entity.
ComplaintsBoard
J
1:06 am EST
Verified customer This complaint was posted by a verified customer. Learn more

WeGotLites Buyer Beware - Scam!

Wegotlites.com has the absolute worst customer service, and the most dishonest business practices I have ever experienced. I had to contact the company about the status of my order since I never received any shipping confirmation emails after almost a month of waiting. They kept pushing out the shipment date every time I made contact with them. At this point I canceled my order thinking the item would never ship. I received my refund several days later except it was $150 short. When I called to find out why, they claimed they sent me a free gift (which I never received) and that they were charging me for it. The agent then clamied this would be escalated to management and they would call me back with the resolution. Countless times I was promised call backs within a days time but have never received one call from this company. Since I was concerned about my refund, I called them back numerous times only to be spoken to rudely and given the run around (managers on lunch, in meetings, left for the day, etc...). It started to get to the point where the customer service department knew who I was and would yell "we will call you back, and quit calling" before hanging up the phone. After 3 weeks of trying to get an answer from this company, I have never been able to speak to anyone but a customer service agent.

I highly recommend choosing a different company even if it means paying more. I have filed a complaint with the Better Business Bureau, the Federal Trade Comission, and my credit card company. Don't give up if you are getting nowhere with a company! There are other options! Maybe we can run companies as terrible as this one out of business with enough complaints. I will not be ordering from any no name website any longer.

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Lana33
n/a, US
Jul 12, 2012 4:28 pm EDT

I agree! Horrible customer service. I wish I would have seen this BEFORE I purchased from them. I ordered two lamps, and have received one lamp a month later- which isn't even the one I ordered! I e-mailed them and received no response. Someone did call me finally, and when I called back a lady answered and said "We are closed, but can I take a message?" I said sure, I'm just returning so and so's call. She said "She's gone for the day. Call back tomorrow." No "thank you" and no "message" was taken down. Seems very shady (no pun intended) to me! I'll be lucky if I am just able to return the wrong lamp and get a refund. Do not waste your time or money with this company!

A
A
anastasia123
Bronx, US
Jan 27, 2012 2:31 pm EST

Oh MY, worst customer service especially if it's their error. First, let me say, their crystals are not real. Had to find out the hard way...and of course, no refunds. My previous order was delivered to my mom in another state and it was months after that she opened the box and put them up. They look great but of course, they are imitation swarovski. I took a few balls to the swarovski store to be tested. I didnt realize their deceit until I purchased a chandelier for my own home. First, they sent me plastic crystals. I called and the owner, Mr. Marshall, just blasted me on the phone stating they do not carry plastic and I must be crazy and refused to check his inventory. I tried several times, even sent pictures and still, he was stubborn and defensive...and rude. Then I made a video and set a match to his so called "crystal" and it caught on fire. ( I only did one strand) . I sent it to his sales person and she showed him. He finally checked his inventory and the sales girl called and apologized and said they would send me the correct crystals. The next set were dull and did not have the rainbow prism effect that swarovski's have ( I have a real one that I bought from Pecaso..through Costco) . They agreed to send me swarovski. When they arrived, they were a totally different quality from my Pecaso chandelier. BAsically, that was when I knew I had to check on the ones I purchased for my Mom the previous year. So, they are all fake... spent thousands for fake Swarovski... but nothing I can do at this point. So, BUYER BEWARE. You might think you'e getting a deal...but you will get a better deal at an authorized swarovski dealer. Wegotlites prices seem good but of course, youre not getting what you think youre getting. Stay away.

ComplaintsBoard
J
8:47 pm EST
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

WeGotLites Fraudelent Merchandize

We bought a "Swarovski Crystal" Chandelier from this vendor, the vendor asked us to pay extra for Swarovski Crystals since they were the best crystals in the market and they costed more, we spent a substantial amount of money on this chandelier more than $2000.00 Dollars. However, once we received the merchandize it turned out to be fake Chinese Crystals, the merchant refused to refund our money nor was he willing to take back the merchandize. I did some google seraches and came upon several unsuspecting consumers who were duped by this company, there may be several other's who dealth with company and don't even know that they own Fake Crystals. The owner's of this company go by different names Jashua Marshall for some Joshua Goldstein for others, Brian Goldstein for some. Overall these guys are fraudsters big time, they are a shady outfit, please stay away from this company or inquire about their return policy you will quikly learn the truth.

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M
12:03 am EDT
Verified customer This complaint was posted by a verified customer. Learn more
Featured review
This review was chosen algorithmically as the most valued customer feedback.

WeGotLites - Scam

After purchasing an expensive chandelier for $2500 on eBay, it was discovered that WeGotLites.net was selling the same exact Chandelier of the same type for $500 less. When approached on the subject, the owner Joshua told us the $500 extra was eBay fees. We challenged him on this but he stuck to it. Scam and outright fabrication instead of admission of mistake. It's all about he money. Buy at your own risk from these people.

Read full review of WeGotLites and 23 comments
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Contact WeGotLites customer service

Phone numbers

1866 415 4837 +1 (718) 317-6263 More phone numbers

Website

www.wegotlites.com

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