Wayfair
reviews and complaints

Order #[protected]
Purchased the above in December 2017. Product arrived January 23, 2018.
When delivered, the box of legs for the table had damages to the legs and the caps for the legs. I contacted customer service for replacement, the order was placed but the due date came and went. I've contacted customer service on many occasions (they do not return calls in a timely manner) and they offer to " check on it" but to no avail. Today is February 15, 2018 and I'm told they are being held in Holland, Michigan. I am still awaiting for the legs to the table I have in my garage and no delivery date pending. I question Mayfair with whom I purchased the table and question their contracts with the shipper.
Why, were the items not inspected before packaging and shipping? Why is it so difficult for customer service to contact the shipper and get results to the delivery and why it hasn't been delivered to date? Why, on big items the shipper cannot unwrap the goods for damage and take items back with them and avoid add'l charges for return. I would think it would be cost effective. Much to my dismay, I am still awaiting for someone to contact me
regarding delivery of my replacement legs for my table.

I recently bought three mattresses from your online store. The description of the mattresses said they would be 6inches thick and they are all three under that. One is 5 inches and the other two are 4 inches thick.
I am wanting to just return the beds and get a refund. I have reached out to customer service and have got the run around on it since the day the beds where opened. Can I send them back and get a refund? I have got the run around for a while now I would just like to get them sent back and be on my way. Thank you for your time.

In Nov 2017, I ordered a table and chairs set. Suppose to be free shipping.
But had to pay to get it set in my dinning room instead of being left at my front door. When I finally got it, turns out it was only a table, no chairs. I called to send it back.in checking out why I was sending it back. Was told that the site for the table and chairs was misleading. But if I went back to the
beginning it was plan that it was for only the table. Would refund the price back to me but could not or would not return the charge for having them put
it in my dinning room and not leaving it at my front door. I am 65 yrs old not
physically able to do a lot of moving. I fill it was their fault for the misleading
advertisement.

We are very disappointed with the finish/stain on the unit. The left side (part # 4) stain has 3 blotches where it appears stain was missed. The tops of the left wooden door and the glass door next to it have little or no stain. On part # 6 where both vertical styles (pieces where the glass door hinges are fastened) attach to the bottom horizontal style, it appears that they were sanded then stain was crudely touched up which left odd shaped blotches on the joint. We are happy with the design and construction of the stand but the finish is unacceptable. If new parts #4 and #6 could be sent to us that were properly stained we could have a very nice looking and satisfactory piece of furniture. I can send photos if necessary.

I am angry and disappointed at the same time.
I got defective items from them (probably something happened when they were on their way), I don't whose fault it is, but obviously not mine. They promised to call me back, but there's still nothing. If I could each them by myself, I would, but they never pick up the phone.
Plus there's also the second order that's been on back order since July and they still can't ship it out. Looks like a scam to me.

i got approved for a Wayfair credit card and when i went to make my first purchase they cancelled my order and said they flagged it for suspicious activity! i contacted a representative in regards to this matter and was told to contact the bank to confirm that the shipping and billing address where the same which i did and was told i was good to go! so i placed another order and the same thing happen! now i'm being told there is no way i can get the flag removed from my account and i have to pay in another way but i still have my line of credit on my Wayfair card! this is the worse shopping experience i have ever had!

The online description listed the wrong color. When it arrived I called, after an hour on the line they confirmed that the website was incorrect and it doesn't come in the color ordered. The said they would email me a label. After a few days without the email, I went back to the site and attached to the account was a fed ex label. I had to call back. After nearly another hour of waiting, I explained that this label didn't include pick up and I can not Carry or transport furniture. I asked for ups pick. They said they would email me that label. Of course they didn't and out of no where a ups driver shows up at my door. They also promised 10% off a future order but that never happen. Here's the kicker...I hav to call back again...they never credited the full amount that I paid. I don't know if they are trying to charge me for the return, but over $37 they kept. Horrible customer service

They the worst of the worst ones. I have never dealt with someone like them. They flagged every single order I made and it caused me a lot of problems with my cards I used for doing it. I always use my two cards but this site won't accept them. I phoned their customer service but they were absolutely useless and I just hung up on them. Won't buy from them anymore

Order # [protected]
Amber wood reversible chaise sectional
The sectional was delivered on 6/26/17 appointment 12p -4p
I paid for the white glove service
When the sectional was delivered the company GLB Soutions would not
Assemble the couch because it would take over 45 min. I called wayfair right away and spoke with Joseline Belanger, who assured me that they would have a local handyman come out and assemble the couch.
The date of the appointment was Thursday 6/29/17 11a -12p Leo solutions.
Thursday no one came because YOUR company canceled the appointment.
I called wayfair that day and spoke with Emily Bergen who refunded my orginal assembly fee as well as extra because local handymen charge more, $200 total...he couldn't make it until Sunday which made me even more anxious because my Hoa does not want workmen in the community on weekends. Leo was able to finally assemble the sectional and charged $200 only to find the cushion attached to chaise was discolored sent pictures to Emily.
If the sectional had been assembled on the delivery date I could have written it on the delivery slip that that the cushion was damaged! ! ! Emily said she would have someone in authority call me to help get this issue resolved. To date I have not heard from ANYONE.
I HAVE BEEN A GOOD CUSTOMER ORDERING MANY PRODUCTS: comforters, night tables, couch, entryway bench & rugs and more. I hope to hear from a Manger. What am supposed to do about the cushion?

Kathy Melideo [protected]

I've seen your advertisements and considered them. Until I learned of your subversive corporate mentally against our president trump. A wise corporate mentality would be to stay the hell out of it. A correct assumption is your company still supports that thieving, mu-slime, lying ghetto pig obama bin laden and his politics.
I'm writing to let you know that I will never ever utilize your company and many of my friends and family feel the same. I believe you will loose tens of thousands because of your two year old temper tantrum attitude because the best man won and hope has returned to america.
Your company can go straight to hell, and I pray quickly

I bought 4 pillows from www.wayfair.com online store over two months ago and received nothing yet. When I contacted Wayfair for the first time they assured me my order was shipped but later I received a message stating that it was on backorder.
Customer service rep said that they will fix everything but they need some extra time to do that. After about two weeks of waiting there was still no decision and no option offered so I decided to cancel my order. I was shocked when they said that cancellation was impossible!
They said that I'll get my order but they don't know when and asked me to wait patiently. That is absolutely ridiculous! These people can't tell anything and they are extremely unprofessional. Better shop elsewhere.

I bought two rugs from www.wayfair.com website and received only one. It was nice and looked exactly like I expected. But there still was a problem - second rug was missing. I contacted Wayfair and their rep said that it was no longer available so they sent only one rug and promised me a refund.
They said that they need few days to process a refund, but even after a week of waiting there was no sign of my money! And every time I contacted Wayfair they said that they need more time. I asked for some reasonable explanation but they were not able to explain anything. I am very disappointed with this store.

I have purchased a sofa from www.wayfair.com and not only I received the wrong color one but there also was a huge stain!
I contacted customer service and they said that they can't give me a replacement because that was the last model they had. Then I asked for a full refund and they said that they need some time to discuss and think of what to do.
No one contacted me back and when I decided to call myself they said that they can't refund me! Ridiculous scam!

Wanted to return a product which I did not like. It looked nothing like pictures and not what I expected it to be, so I asked for a refund. Wayfair refused to give my money back and said that since there was no damage or defect they were not able to refund me. Well, it was not my problem. Yes, the product was not damaged, but it also did not met my expectations and when I paid I wanted to see something completely different. Asked them many times, but they refused and said that it was their final decision. Very poor customer service and totally unreliable company.

Before placing my order I contacted Wayfair customer care and asked about the set I was interested in. I really loved one table and wanted it in my dining room, but I was wondering about the chairs. The rep told me that yes, it was a full dining room set which included one table and four chairs. Seemed like a great deal so I placed an order. When my order arrived one chair was missing! I immediately contacted Wayfair and asked them about the missing chair and they said "sorry, but there were only three chairs left". What? No, really, what? That was the most ridiculous thing I have ever heard! I'll never order anything from them again.

There policy states that it is possible to return defective items, but these people do not honor their own policy! I've ordered 4 things and the first three came straight away and were ok. The last item arrived only few days ago and was damaged. When I contacted Wayfair they refuse to give replacement or refund me! They didn't care! Worst company ever! I will never order anything from them again!

I recently moved into a new house and decided to buy some new furniture. I went online and found Wayfair website. I really liked their products and prices. I've ordered a really cute rug and everything seemed fine until it arrived. The rug I received was great and very beautiful, but it was not the rug that I ordered. I decided to return it because it didn't go with my room. I contacted customer service and then sent the rug back to them. I also paid over $40 for the return shipping. I'm still waiting for a replacement, but since I returned it I heard nothing from the company. Doesn't look like I will be ordering from them anymore.

I went to their website for the first time and was going thru all clearance items. I came to a roman window shade in green only at $5.61+6.Dollars and some change for my size. But when I went to order the price was over $30.00. I called and told them the problem. She said the $5 price was wrong. Their error and she was sorry. So watch what price you are really being charged. I won't be ordering anything from them for sure.

Ordered wall tiles for a customer's bathroom June 18th, 2015. Paid for fastest shipping option, and the lady over the phone said to me it would be delivered to me 100% by the 24th. I called the 22nd and 23rd just to make sure it was still on schedule, they said it was. Then I get an e-mail the 24th at night, not a phone call, stating that they had to change the shipping and it wouldn't be to me until the beginning of July! This is completely unacceptable as I had the tile guy lined up to install it all and it was not ready. Will never use this company and I advise everyone to stay away because their customer service lies through their teeth!

I ordered set of one table and six chairs from the website www.wayfair.com. I paid about $700 for the order and delivery. The seller provided the confirmation email and set the delivery date. But the delivery man provided only table without chairs. I contacted the seller and he told me that the order consisted of table only. He told me that I wasn’t attentive, when I placed the order, and he refused to return money. But the website provided fake info. Be careful if you order from them and read everything before place the order.