Wawa
reviews and complaints

I was at store #8326 140 Essex St Lido N.J. 07644 PH # [protected] on 06/10/2017 at 6: 00 a.M. There was a hand full of customers in the store look for their morning hot drinks [ COFFEE, TEA, HOT CHOCOLATE ] when they asked why there were none they were told about a water problem. NO WATER we asked about putting signs on the doors and were told a sign was put on the soda machine and at the restrooms. MUST BE TO MUCH TROUBLE TO PUT ON DOORS TO INFORM PEOPLE AHEAD OF TIME . Called WA C/S left message. Called back at 9:08 a.m. spoke to a very nice person he told up that the water problem was reported to corp. and store GM at 9:38 p.m. the nite before. So from that time on could think about putting signs on the door.Customer service person helpful but limited. Asked for call back from corp. and not the store. THANK YOU Wayne Leon

This location lacks the cleanliness of the night crew n morning crew. Messy bathrooms n back side of store is dirty. Wow! I have been here many times when the local police officers are here sometimes even at 5 in the morning this place is so clean and I am always impressed but this evening I was very disappointed and I am not sure if I would come back here at this time again. I know there are manager shifts I'm not sure what time but whatever manager is on at this time at 11 p.m. on June 9th should be reprimanded for not keeping the store clean . I have seen this place a lot cleaner at 1 am than at 11 pm. I have seen a lot of great managers and I am not sure what is going on I feel sorry for the next manager that comes on to shift

I just stopped into the Delmar location its now 7:30 pm and they don't have mashed potatoes to make the bowl this has happened at the ocean view, de. Location and millsboro, see. Location as well when I asked what the problem was stay blame was being past off. I would rather you be honest and say we don't do mashed potatoes at this location. I believe this is poor management. As far as ordering or communication. If you are no longer keeping this product in please let me know. Because that's the only reason i go to wawa.

The girl who made my hoagie slammed down the roll on the counter loudly and put barely any avocado on roll and gave me sandwich with soggy roll . I had to ask her not to wrap my sandwich too tight becausse im tired of having bruised cucumber and spinach on squished roll. This only happens at the wawa on marlton pike in cherry hill nj 08003. There are two girls there who refuse to make sandwich correctly. Everytime a guy makes my sandwich i have no issues. Ridiculous management cant correct the two female sandwich makers so i wont return. I told manager but he refuses to correct situation.

Hi,
I recently came to your establishment looking to get some Lipton Green tea to refresh myself. However, upon searching, I found that there was only gold peak yea there. I am outraged because this is a drink that i personally enjoy regularly. Something needs to be done ! this drink is probably an american favorite and for this establishment to not have it is an outrage ! im so beyond upset and there needs to be something done.

I understand that wawa does not have 5 star food, but i spent $12 on a buffalo chicken cheese steak and mac and cheese with bacon and it was so bad i couldnt stand to tale a second bite. I just worked 12 hours and was starving. This is pathetic. I am not rich obviously if im eatinh dinner at wawa. The sandwich was cold and watery and did not have half the toppings i ordered and the bacon was burnt and cold and just thrown on top by a high school kid who could not have cared less. I need my money back.

Store 252 at Richmond & Orthodox Street, Philadelphia 19137. I have never ever dealt with a Corporation who allows their employees to curse & harass their customers. The young girl employee told my daughter she is a black belt. That is a threat kn her person. The only thing these 2 employees got was a reprimand plus the one who cursed in front of the manager must leave the floor when we walk in. Now, the other night, May 24, 2017, at about 10:30pm the female employee had her friends fist bang my door to fight my daughter. Why? Because we reported her to corporate. After the same 2 employees clocked out of work, they met up with these people across from our home harassing us while in full uniform. Which was caught on tapw. Police were called and a report was taken on the incident. We, my husband, myself and my daughter have contacted WaWa corporate about this new incident. The 2 employees still have their jobs. It was disclosed to a mutual friend that they are after our daughter 28 years old and a mother of 2 young children. She works 7:30am to 3:30pm. Has to provide for her children. This is a nejghborhood WaWa. When will something be done? Do we have to look over our shoulder? Will my daughter id household continue to be harassed by these employees? Will I get a phone call from the hospital about my daughter? J have this gone viral on social media. Next step will be local media and then a bews station. This has to end.

The customer service at the registers are terrible! Employees are very rude and talk bad about the customers infront of other customers. I have witnessed this many times with 2 ladies at the register. An older lady with short dirty blonde hair is the one who always is talking about the customers. It's sad how people are. I am not coming back to this wawa.

First, I love my Wawa coffee! However, my visit to Wawa Store #595 this morning was surprising. After my normal preparation of coffee I reached for a lid and was completely taken aback.

I've attached pics (zoom in) of what I encountered. I believe my height allowed me to notice. The white coffee lids were filthy and the rack they were stored on. I realize this is not normal but will have me investigating from now on!

Gibran Cotton
240.461.3020

My girlfriend and I ordered a couple of hot subs. I ordered a Philly cheese steak with onions, spinch, cheese sauce, sweet peppers and grated Parmesan. There was hardly any onions and the sandwich was cold. When the employee put the condiments on. They did not open up the bread. They just kind of placed them on top. So when I tried to eat it everything just fell off. My girlfriend ordered a 6" custom cheese steak. With cheddar, tomatoes, spinch, light mayo, mustard grated Parmesan, salt and pepper. Her sandwich was also cold. They put cheese sauce instead of cheddar. No parmesan cheese.

I am a 59 year old single woman who is raising my autistic grandson and I have been going to this wawa and usually get great service however today was terrible I walked out the store I usually go in one time a week to get a roll of quarters to do my grandsons laundry and today the cashier called on her headset to the manager to get a roll for me she ignored the cashier totally there was a young man who tried to help me by going to the manager who then looked at me put her hands up in the air and rolled her eyes and completely ignored me while talking to him. I stood in the store at least 15 to 20 minutes waiting finally i was walking out the first cashier apologized to me I asked the managers name she stated it was Courtney this was the worst customer service ever and I worked retail someone needs to be told n to learn you don't treat customers like this
My name is Karen Bound I hope that I hear back about this matter my email is [protected]@gmail.com
ThAnk you for listening

I was in the Aston Wawa (Pennell Rd) at about 9:30 pm. I ordered a strawberry banana smoothie at 9:27 pm. There was a man behind the counter separating pretzels. The manager was at the end of the deli talking to an employee the whole time I was there. After waiting 10 minutes the woman who was making sandwiches ran over, printed up my drink order and started making it. I got my small strawberry banana smoothie after 15 minutes (9:42) and I was the only customer in the store. The woman who made my drink apologized for the wait, but I didn't answer. I felt badly right away because it wasn't her fault. There were 3 other people who could have helped me or spoken to me to tell why I had to wait so long. I would not have written this if it had been the first time. The service and work is very inequitable there. It seems that 30% of the employees do 100% of the work.

Hi there, I was at the wawa on north point road this past sunday (mothers day) my daughters and I stopped in after the carnival to grab a bite to eat. It was a little after 7 pm. We ordered 3 hoagies, grabbed snacks and drinks and headed home. We sat down to eat. The second bite I took of my italian coldcut hoagie I felt something weird in my mouth. I pulled it out and it was a hair that was like tied in a circle and had lint all over it. I do have a picture. I don't know how something like that could end up in a sandwich. I then threw all of our sandwiches away and ordered dominos. From now on I will avoid going to wawa unless i need gas and its the only place around. The manager needs to get their store in order. Filthy.

On may 16, 2017 i was purchasing gas at the wawa located at Crown Point rd. and delaware street i was paying with a FIVE dollar and ONE dollar bill and four QUARTERS.the attendent would not accept the quarters.He said corperate said they don't accept coins at the pump anymore.I am filing a complaint with cosumer affairs, it is illegal not to accept coins at the pump.the WAWA store number is 480.Phone-[protected] at crown point and delaware st West deptford, nj.

I just finished eating the worst quality hoagie from Wawa I ever had and I buy them all the time. This sandwich was purchased at the Wawa on West Avenue in Ocean City, New Jersey. My deli order number was 555 and the time was 1:42 pm. The sandwich had very little meat and other side items as compared to other Wawa Italian hoagies ordered the same way. I try to avoid this particular Wawa store because it has a very unfriendly atmosphere and I attribute that to the manager of the store who has a real sour attitude. It seems like there are different associates there all the time and I often hear them complaining about how rude he is to his associates. That negativity has taken over that store to the point where the quality of handmade products now sufffer. They just can't please the manager so they just stop caring until they find another job and leave.

I work for a Wawa a distribution center right across the street from a Wawa gas/service station. Every time I order a certain sandwich or order something else, they never have that product. As well the customer service representative fails provide any additional alternatives to satisfy the transaction that was already paid for. On a side note please look at your receipts when purchasing beverages that are sale/promotion. Their system usually doesn't acknowledge the discount and you will pay full price for these items without knowing.

At wawa store #019 collingdale, as a vender to the store, the general manager was very disrespectful to the delivery driver. He wants a certain protocal to be followed, which is completely fine. But for the first time you want it happen, you shouldn't be raising your voice and talking in a disrespectful manner to people that are helping you. Every other time we've delivered to the store, he hasn't had a problem, but he wants to cause as issue for no reason when you're respectful and polite to them.

Chris Stiteler of the Lafayette Hill Wawa works the overnight shift. I am a regular there. He demonstrates awful leadership qualities at the store. Consistently can be seen smoking marijuana outside the store. Gets mouthy with some customers. I don't know if they are his friends but he comes off very loud and rude behind the counter. Have seen him not charge certain customers for cigarettes. Have also seen him not charge certain customers for food. Chris once told the whole bar in Pizza Time that he "always steals ###" from Wawa. I have lived in LH for three years now and will go to Roxborough Wawa to avoid him. Wawa should be embarrassed they hired him. That store in LH is a joke

I come to WaWa almost everyday. For the past 3 days before your employee Cecily Washington clocks in on her shift I've seen her smoking a Marijuana Joint and also smoking out of a crack pipe. I don't know how you guys hiring process is but that is ridiculous. This can not be somewhere I would continue to make my number one service. I don't know if I will be able to eat there anymore concerning that I don't know if she will put anything in the good or anything.

I entered the Wawa on Chester Pike in Prospect Park Pa on Thursday the 27th of April and ordered food for me and my pregnant fiance and we both ordered the same order with extra beef and extra pepper jack cheese and extra american cheese and extra sour creme on our quesidilas and we also ordered 2 large potato cheese and bacon soups and the soups were watered down and we didnt receive any cheese barely at all on our quesidilas and barely any beef. We spent almost 50 dollars that night in your store and when we called back when we got back home to tell them of the problems we were having with the food they told us that they would do nothing for us so thats why i am writing wawa to tell you of the problems we were having with one of your stores. I would appreciate it for compensation for the bad service we received at wawa? Thankyou.