Wawa
reviews and complaints

On 4/6, my husband lost his bank card at the North Cape May store #980. It was turned into manager (Ellie). This manager worked in Rio Grande store, where my husband was previously employed. When my husband came in the following day to ask if his card was left there, she stated, with a smirk on her face, that she destroyed the card. I called the district manager, Blake, who explained the policy was to lock the card in the safe and wait approximately 2-3 days before destroying the card. Blake assured me that this manager would be addressed, and hopefully, he will follow through. I believe that due to an unknown problem that this manager has with my husband, that she destroyed his bank card with malice. That is absolutely unacceptable behavior by any employee, but especially a manager. I am sending this email to make sure that some type of follow-up was done by corporate. This manager needs some type of write up on her record, and should have to stand some type of extra training to help her realize what type of behavior is expected as a manager. I'm sure there are many other employees willing to fill the manager position, as well as do a better job!

The Wawa on Rt. 1&9 in Elizabeth NJ is horrendous. I am a frequent customer to this location at all different times of day. Without fail there are homeless people at the door harassing customers for money. TODAY 4/8/18 at 11am there were 4 people, 2 at the front and 2 at the rear door harassing for money. I have never seen management attempt to have them leave the property. I will no longer go to this store, I would rather drive 20 miles out of the way

Entered store around 4am on April 7, 2018. Got a water and wanted to purchase tobacco products and a lighter. I waited and waited. Worker in food area never used walkie to call cashier to front. Too females shoplifted casually. I sat in my vehicle outside for about fifteen more minutes. Still no cashier. Clearly wawa needs to address this issue starting at the top. Rob is not ready for management if he can't manage to get a cashier behind a register. Jeff should be fired because obviously he doesn't care about customer service. I will be contacting Elaine this morning.

The Wawa store in Limerick, PA habitually fails to complete orders properly and to the customer's specifications (per the customer's order entry using the in-store computer terminals provided). In the past, the sandwich-makers (and it always seems to be the same sandwich-makers) would forget to put the meat in the sandwich (and occasionally one or two other items which were ordered and paid for). But yesterday, their incompetence reached Olympic proportions when the employee neglected to include not only the meat but everything else (even the mayo) with the non-reassuring exception of shredded lettuce and cucumbers)... Essentially this Wawa store made for me a lettuce and cucumber sandwich (a DRY lettuce and cucumber sandwich). A one-time occurrence is understandable but this happens over and over again to me, my kids and several neighbors that I've spoken to. I will no longer patronize this specific Wawa store. I can't believe that the incompetent sandwich maker is still employed at this location and I am shocked every time I would enter the store and see that she is STILL working there. Fortunately, when I returned to the store, the manager was very nice and apologetic and gave me a refund this time. But what is really needed at this Wawa store is a better work ethic among certain employees.

I have went to the Country Lakes Wawa in Browns Mills, New Jersey and I have receieved poor food/customer service from a specific employee each time I go there. First time it occurred was when I got skimped for a rice bowl which costed $6.00+, which did not look worth it when I opened it. There was barely any rice. Now today I pulled a long hairs (3 of them to be exact) out of my club sandwich, which were all that specific employees hair color (greenish). I am beyond upset and disgusted. I feel as though everytime I go there me or my girlfriend are targeted by her, because I have called and complained about her service before after that, things got weird... Please do something about such poor service, I love wawa and I go there daily but I am disappointed...

On 3/29/18 my son, who's 24 and a regular Wawa customer, went into store #963 and an employee accused him of trying to steal a cup of coffee. She was an older woman, either Kathy, or Casisse. Not sure which.
My son had over 200 hundred dollars in his wallet, so he certainly had no plans on stealing a $2 cup of coffee.
It was upsetting and insulting, considering the amount of money my son has spent in that store, and at Wawa in general.
I wanted to bring this to your attention, as I believe it was not what Wawa considers good customer service by its employees.

Dorene Camp
11 E Pacific Ave CMCH NJ 08210
[protected]

I was in the Malvern, Pa store on Lancaster Avenue. The store was busy but the wait for my order of a medium soup and shorti was very long. My order number was 483. During thewait, I heard other order numbers being called, reaching in the 570's before my order was ready. I asked the server behind the counter why my order took so long, as compared to orders submitted more than 80 after mine being already completed?. The server said 'Well, they didn't have a large order like me!"She said this in a rude and dismissivel manner. It was like how dare I ask a question. Very disrespective by your staff.

I am very disappointed in the quality of the service and the overall experience today.

Thank you,

Dan
[protected]@gmail.com

701 Annapolis Road Gambrills Md (301 &175) Purchased a turkey applewood bacon panini w/extra bacon. Was on my way back to Columbia and realized that there was no sauce on my sandwich. I kindly went back and told the lady behind the counter that she forgot to put the sauce on my sandwich. She rudely and abruptly told me, "it doesn't come with sauce". She didn't even look up. I told her, "but I ordered the turkey and bacon panini". This rude female was not wearing a name tag. She was Caucasian. I then begin to look up the sandwich on the kiosk and tell her the type of sauce that I was supposed to get. Jasmyne told me to enter in another sandwich and she would make me another. I begin to wait for the sandwich and Jasmyne asks me for the original sandwich. It's 10:30pm, raining, I'm coming from church, and the sandwich is in the car. My daughter and I share the sandwich. I told Jasmyne, that my daughter who was 9 and eating a late dinner, had already started eating her sandwich. She says, "we can't give you a new sandwich unless you bring in the old one". I guess she was not thinking about the inconvenience that it was to the customer to drive back in the rain and come back in the store only to be rudely spoken to by her coworker who claims that the sandwich wasn't supposed to have sauce on in in the first place. Plus, it's late and they were just wasting my time even more instead of aiming to have a satisfied paying customer. I went back to the car to get the sandwich. I lifted up both sides of the sandwich to show her that it had NO SAUCE. After 15 mins of explaining to them, she puts sauce in a cup and shoved it my way. No apologies, no longer offered to make another sandwich, JUST SUBPAR CUSTOMER SERVICE. I asked to speak with the manager and Jasmyne (biracial female) said, "I am the manager." I told her that I was planning to file a complaint, she acted as if she didn't care. She and her friend that she was working with was so busy talking about their personal lives and vacations that they made a mistake on my sandwich and didn't want to own up to it or APOLOGIZE. I will say, however, the Caucasian male at the register was extremely kind each time I went to the register. We will not be stopping at this WAWA to get gas, food, or for catering events. Very POOR CUSTOMER SERVICE AND IMMATURE LEADERSHIP.

3/29/2018
I was raised in west chester, pa. I was highly upset you were on the west coast before this area. Then you were, as well as across the street. Yeah! The subs were amazing like they were when I grew up when you first opened... Now they suck and are beyond skimpy! Very sad.. I hear bad complaints for I live in lighthouse point from everyone now

I am a regular customer at the Wawa store located at the address of 1760 W Hillsborough Ave, Tampa, FL 33603. I am in this store at least once a day, if not more, and I purchase gas, cigarettes, and lottery tickets daily. I spend an average of $10, 000.00 (ten thousand dollars) annually not including the ATM fees that I am subject to paying through my financial institution and PNC transactions are not free for me but I don't mind paying for the convenience. I came into the store last night at approximately midnight (maybe 11:30pm 3/26/18 or possibly 12:00am 3/27/18) and there was a new cashier at the register who refused to sell me any tobacco products and stated that my id may be fake because I "looked too young to be able to purchase tobacco products." It was at that time I requested to speak to her supervisor and Mike came from the back (after waiting about 10 minutes and I had to ask multiple times for him.) He seemed irritated that someone requested his assistance. I then attempted to explain the situation to him and he was quite rude with his response. He even cut me off before I was finished explaining by saying "well there's nothing I can do about it because I am not on the register so it's up to her" I was totally floored by his response as well as his tone which was not customer service friendly at all. There were other customers present at the time of his rude response and I asked a few of them what they thought of the situation. A gentleman who was present and heard the entire occurrence did state that the way it was being handled was "unacceptable" and I agreed. He also stated that it seemed like I was being discriminated against and that they don't deserve my continued business. Well when Mike the manager heard us discussing this, he then told me to leave. I asked him what was his reason for asking me to leave and he said that "it is his right to put me out of his store" and he told me to leave and never come back. I told Mike that I would leave when I was finished speaking to the gentleman who was assisting me with providing the contact information for the Better Business Bureau as well as his attorney. He then reached passed me and pushed the door open and proceeded to physically push me out of the store. At that point I did raise my voice and I told Mike not to touch me. He proceeded to follow me outside of the store and when we got outside of the main door he purposely spat in my face and called me a racial slur as well as a derogatory slur for homosexual women. Mike not only called me the "N-word" but he also referred to me as a "[censored]" as well (please excuse my language). I did not attempt to call the police because at the time I did not know that spitting on an individual's face was a criminal offense plus I was not in a position to where I was willing to continue to allow Mike to treat me in such a manner as he continued to escalate the situation to a physical and verbal altercation. however I will be filing a civil case against Mike for him deliberately spitting in my face which is a criminal charge in the state of Florida. My attorney did advise me to notify the company because the surveillance footage may be requested in the coming future. I also wanted to inform you all that you have a manager who is proactively misrepresenting your company in a very negative way. To my knowledge, Wawa's company policy is to never follow any one customer outside no matter what the issue is, specifically for safety measure. If that is the companies policy Mike did not follow the correct company protocol at all. Also, I suffer from PTSD and this matter has been affecting me psychologically and I will be seeking restitution for my medical expenses as well.

The resolution should be to remove Mike from the company before he jeopardizes the brand name of Wawa in a way that cannot be over looked

Went to the wawa 3901 Aramingo ave in Philadelphia pa thenpalce was a mob scene of people trying to get there coffee/breakfast ect I ordered a medium oatmeal then went to get a coffee there was none I asked the girl in the deli and she told me I had to wait like like everyone else did because there was only 3 workers running the whole store so I did long story short i go in there daily since my job is a block away and all I went in for was a quick trip for a coffee and a oatmeal all I was got was cold unflavored oatmeal burnt coffee and a attitude from the workers due to under staffing hope this gets resolved it's a busy store in a great location but they need some training

03/26/2018
every time I go to wawa at dinner time there are no mashed potatoes
- just went to Wayne store at 7:30 pm, only enough for a family size and I got the last available, then asked why they never have any and was told they do not have them after 9 PM and that if they have too much in the bin around 8:30 they get in trouble
- so, went to K of P store and at 7:45 none available
- each store has them in the back but will not put them out
- it's a dinner item and 7:30 and 7:45 is dinner time!

Ordered a sandwich with egg, tomatoes, bacon, spinach and no cheese. What I got was a sandwich with cheese and the world's smallest piece of spinach. I don't think it is even a whole piece of spinach. I'm not normally one to complain but the last time we ordered sandwiches at the same Wawa we had to take them back because there was nothing on them but egg. They did remake the sandwiches but we waited for about thirty minutes.

Today, I ordered an Italian hoagie and to my surprise when I opened the sandwich there was just barely any meat with no lettuce or tomatoes or onions. The cheese, looked old and soggy. I spent money on a classic roll and they are not cheap either. I go to wawa frequently and get the same sandwich and am never disappointed, recently I haven't been happy with my wawa trips.

To whom it may concern:
I would like to bring to your attention an ongoing problem with the Banana peppers in your sandwiches. I've been to a lot of wawas and every time I order banana peppers on my hoagie, I always have to pick out the stems. The surest way to ruin a sandwich is to bite into a stem of a banana pepper. The light crunch of the banana pepper gives the hoagie a refreshing taste but when you bite into the hard stem, it immediately ruins it. I suggest refining your process of destemming the peppers. This will insure the best customer satisfaction if not to everyone but to me.

3/21/18 2ish am I ordered a cheesesteak and the order was toasted the bun is black there's no cheese and 3 strands of steak I wondered why the order took only 5 minutes i looked at the laddy making it she was talking about how she was going to quit her job here at the Mount Ephraim wawa and she smushed the whole "cheesesteak" when she was rolling it up on top of all that my smoothie was the wrong flavor I ordered strawberry banana and it was like peachy and I just wasted $10 at wawa thank you

I am absolutely appalled by the behavior of one of your workers named Pauline at the Elkton wawa that is on the corner of Fletchwood road and Elkton Newark road in Maryland. She does not know how to speak to customers and belittles them in a line that at the time was "open". Stating people did not know how to read and that she had things to do and nagged and complained the whole entire time while ringing customers up. There was 3 people in line including myself. Her " closed" sign was nowhere near her register. Being in customer service for over 10 years that is completely unacceptable behavior and she should be fired. It got to a point where my husband had to tell her to be quiet, stop complaining and to just do her job. I wish I had a receipt so I could call the store directly or leave a survey but she did not provide one so I have no choice but to post here. I sure do hope she does not talk to customers like that every day or she will chase everyone away.

I ordered a chicken club flatbread sandwich. When I picked it up, the bread was hard, so instantly the sandwich is ruined and no good. The worst sandwich I have ever had. If the bread is no good, the rest of the sandwich doesnt even matter. I am very disappointed and for $6.29, I should be able to get fresh bread. I originally wanted Burger King, but chose Wawa instead and instantly regretted it. This experience will have me second guessing on ordering sandwiches from Wawa from now on

I ordered a burrito bowl with no beans. I get home and there is beans in my bowl. I was very upset. On the order ticket it even said no beans. Only rice, beef, cheese, chiptole, salsa, lettuce, and avocado. I only received a small dab amount of avocado as well. I seemed to find portion extremely small. The rice also seemed to be cold and the lettuce looked brown like it wasn't fresh.

So i placed an order for 2 turkey with provalone on a classic roll w/ lettuce, tomato, oil/vin, s/p/o and mayo. One sandwich has spicy mustard (my ticket said 1 sandwich w/mustard)I asked the lady to make sure the sandwich had mustard on 1 only. She asked me again when i picked the sandwiches up to clarify my order. She told me both sandwiches were made accordly to its specified ticket. But i came home to both sandwiches messed up and dry! I had very little lettuce, 5 really big tomatoes, one side of the bread had mayo but a very little amount nasty mustard. I have a hormonal/moody wife that wanted her sandwich a certain way and it wasn't what we ordered. Also it was not busy in there at the time so that can't even be a valid excuse! I like wawa a lot & it's very convenient to stop on my way home. Just wanted to let you guys know we don't play with our food lol. Especially if it was confirmed twice.I hope this doesn't happen again.