Menu
CB Retail and Online Shopping Wawa customer service by majority of its location employees
Wawa

Wawa review: customer service by majority of its location employees 63

C
Author of the review
8:21 am EDT
Featured review
This review was chosen algorithmically as the most valued customer feedback.

I visit WaWa on the regular Store #8633
3360 E Princess Anne Rd Norfolk, VA 23502. I'm very disappointed with the friendliness from the staff. I hardly ever get any greeting. For example when the women preparing food calls my number and i approach the counter to get my food. Most of the time they don't make any eye contact they just slide my food in front of me and and walk away. I see these women everyday and they don't attempt to form any type relationship with the customers. I use work near another Wawa that i visited every week day and the employees got familiar with me, greeted me with a smile, wished me a good day. It encouraged me to keep coming each morning because i liked the staff. Unfortunately store #8633 doesn't care at all.

63 comments
Add a comment
T
T
Theresa Duble
, US
Sep 06, 2018 3:37 am EDT

Morning, I came into Wawa around 2:10am during my lunch break and ordered a club sandwich. When I got back to work, I realized that the guy who made my food didn't toast my club nor even cut it. This isn't the first time I had issues ordering food from them that wasn't made properly. This Wawa is located in Washington Tw.

View 0 more photos
M
M
Mkhan89
, US
Sep 05, 2018 2:50 pm EDT

I️ asked for an Iced chai latte with whip cream. Not only did I️t take longer than 10 mins to make (there was two people in front.) When I️ got I️t I️t was filled with ice with barely enough chai and no whipped cream.

R
R
Rebecca Kelsey
, US
Sep 02, 2018 1:41 am EDT

Store 794. Bald man at chk out. Asked a simple question about a price and was met with an annoyed attitude and basically just guessed at the price. It was cigarettes carton. Not a small priced item at all!. He did not want to do his job. Smh won't go back here! Happy holidays

C
C
ChloeB
, US
Sep 02, 2018 2:58 am EDT

I don't like that wawa took away the bake pizza near the Philly area. I loved the baked pizza and also my friend and family. I would like to ask to put the pizza back. When ever i went to wawa for lunch or dinner, I would get the baked pizza and i was one of my favorite foods. I would really like if you start selling it again. Thank you

D
D
Diane Townsend
, US
Aug 29, 2018 9:06 am EDT

Why
Wawa did not have any mayonnaise to make hoagies.
The store at 460 S 69th Street upper Darby PA 19082.

A
A
April Starshine
, US
Aug 20, 2018 8:51 am EDT

This is the second time when getting home come to find out there's no sauce on the sandwich at all.

View 0 more photos
D
D
Daniel Newcomb
, US
Aug 20, 2018 8:58 pm EDT

I went in to the Saint cloud Florida wawa today and ordered oat meal but you didn't have any cranberries to go with it. Really a billion dollar business and you can't keep the cramberry stocked that go with the oatmeal.

L
L
Lavender1985
, US
Aug 20, 2018 2:06 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

There should not be employees out front of the store smoking at all, its gross and disrespectful! Holicong location store #215

View 0 more photos
K
K
Kboettger
, US
Aug 21, 2018 1:27 am EDT

Stop every day for coffee and it is usually great. Today more than half way through my coffee I noticed what looks like mold in my cup probably from machines.

View 0 more photos
R
R
Rochellecb100
, US
Aug 20, 2018 11:23 pm EDT

I Ordered a breakfast burrito with ham for breakfast & a turkey with bacon flatbread sandwich for lunch at work - The burrito had no ham & the sandwich had no bacon. This is the 2nd time this has happened. I will not be going back to WAWA.

D
D
Darcy Aiken
, US
Aug 21, 2018 5:24 am EDT

I ordered a shortie cheesesteak with provolone cheese from the Wawa on 5th ave in Galloway NJ and got the wrong sandwich.

View 0 more photos
L
L
Lippylover
, US
Aug 20, 2018 10:35 am EDT

Normally when I'm at wawa in Edgewater MD its a pleasant visit. I had to get some bread all of a sudden I hear someone yelling. I walk up and theres a young lady yelling at another employee! I was so shocked I left without purchasing anything. Unbelievable behavior I won't be returning.

E
E
Emery Hickman
, US
Aug 20, 2018 9:30 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

I ordered a hoagie today, and recieved the joke of a sandwich below. This is completely unacceptable, and a waste of money! When I go to wawa I expect absolute quality, and fairness. This was a bad experience, and I am not aure I will continue to spend my money here...

View 0 more photos
C
C
Christopher Wells
, US
Aug 21, 2018 3:35 am EDT
Verified customer This comment was posted by a verified customer. Learn more

When i ordered my chicken salad club it had a hair in it and i had to throw away the whole sandwhich.

S
S
susan klaslo
, US
Aug 15, 2018 8:06 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

Ordered sourdough cheesesteak with extra meat and cheese. Not only did it not have extras, but the bacon on it was only a half inch long! Also the cheese was about the size of a quarter! Not much meat either! Your hoagies are the same! I am switching to royal Farms!

J
J
Jennifer Cadogan Nettingham
, US
Aug 15, 2018 9:59 pm EDT

I was at the wawa in malvern, pa corner of 202 and 29 and was told it is Not your policy to use my reusable cup ( not a wawa cup) I have not had that problem anywhere else. can you clarify your policy.

Thank you.

L
L
Lynn B 47
, US
Aug 15, 2018 7:34 am EDT
Verified customer This comment was posted by a verified customer. Learn more

Have been in a number of Wawa stores recently and all were out of tomatoes. The last time was in New Jersey and tomatoes are in season. What's up with this? How can you get a BLT without the T?

T
T
Tee Cee
, US
Aug 14, 2018 5:00 pm EDT

I stopped into the Wawa on King George's Rd, Woodbridge NJ this morning and saw the advertisement for the pretzels. It said soft pretzel $.69 or 2 for $1.19.
I picked up 2 and was charged $2.38. I asked why and was informed I picked up 4 pretzels. I then asked for a receipt and was denied. REALLY?
I have a pic of what I bought so you can tell me.

View 0 more photos
D
D
Dillon Ernst
, US
Aug 14, 2018 5:22 am EDT
Verified customer This comment was posted by a verified customer. Learn more

Yes I was riding my bike when a little girl ran out in front of me and she and I hit each other with my bike I tired to stop with my bike and it was wet then the Dad said watch out and I was going to say sorry but they left in a mini van

D
D
Diane Townsend
, US
Feb 05, 2018 11:04 am EST

Why Wawa did not have any mayonnaise to make hoagies. There is a supermarket right across the street from the Wawa. No manager could make a
Decision to go buy some mayonnaise.

J
J
Jgofwilm
, US
Jul 07, 2017 1:19 am EDT

Please see photo

D
D
Debbie Romancino
, US
May 24, 2017 3:03 pm EDT

I want a refund! or a sandwich or something - my salad had a brown/black bug in it plus the lettuce was brown

M
M
Maryanne Keim
, US
Feb 18, 2017 11:43 am EST

You suck too