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Wawa review: misleading pastry pricing 44

K
Author of the review
8:48 am EST
Review updated:
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
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On Wawa's pastry display it states, "1/2 dozen Doughnuts or Bagels $4.29". I chose 6 items of which one included a sugar twist. The cashier proceeded to tell me that technically that wasn't a dougnut and that the individual price is $1.39 and why would it be included as part of 6 for $4.29 deal? After going back and forth I told the cashier that I did not want the items because the display pricing was misleading. I told her that if that's the case that the sign should state EXACTLY which pastries were not considered doughnuts and therefore not part of the deal. I would like WAWA to correct this misleading sign. This happened at 5:15 PM on a Saturday and my receipt states 17:17:10 TRX 1357464 on the item I purchased and Cashier ID#134 Register 1.

Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

44 comments
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ScottC6710
Galloway, US
Dec 12, 2023 12:01 am EST

I door dash & constantly have issues at Rt. 9 Smithville/Galloway location people making food. Never ready, they ignore people. Ask me what’s order for etc. They don’t use Shelf for grub hun/door dash. Stand there waiting & get ignored. Incident 12/4/23 6:00pm.

Prior incident 12/3/23 2:00pm

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Scott Stein
, US
Dec 02, 2023 9:26 am EST
Verified customer This comment was posted by a verified customer. Learn more

I have ordered many gobblers from Wawa. The big issue is how small the portions are for $10.

11/20/23 at 3 am

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jess_bester
phoenixville, US
Nov 05, 2023 12:59 am EDT

The Wawa on Nutt Road in Phoenixville has an employee with red hair and a name tag that says Rachel who is very loud and Rude

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Ve Rich
, US
Sep 24, 2023 7:49 am EDT
Verified customer This comment was posted by a verified customer. Learn more

Why did you discontinue the fruit punch and the green tea smart flavor water smh bring them back

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ej Way
, US
Sep 03, 2023 7:26 pm EDT
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8/28 5:15 pm wawa off mason& nova rd daytona beach the apple iced refresher drink I ordered wasn't made correctly taste horrible no ice in it & I paid almost 6$ for 1 drink that I expect a on point drink. I would like a refund

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Fern Wharton
, US
Aug 14, 2023 2:50 am EDT
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The potato wedges were dry and shriveled. I took a bite and it tasted awful. It’s disappointing to have paid for a product the server knew was too old to sell. The incident took place on 8/7/2023 at 7:18 pm.

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Loc1183
Smyrna, US
Jul 05, 2023 4:05 pm EDT

6/29/23 1130 am. Store south Smyrna Delaware.

2 of the 3 ice coffee dispenser empty. Ice tea dispenser leaking at least the pass two days. Money down the drain.

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Dejaan
Egg harbor township, US
Jun 04, 2023 5:17 pm EDT
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Went to wawa in mays landing nj

Ordered the pizza. It was burnt and over over cooked my kids couldnt even bite the Crust

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Subrata Mondal
, US
May 28, 2023 6:50 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

I spend $2.59 for Fries and it’s really horrible. I need my money back. My card last 4 number is # 0168

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Raja Khan1
, US
May 28, 2023 2:36 pm EDT
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The lady that was preparing my food was extremely unprofessional and rude I requested an special order first she refused to make and then proceeded to curse me out in front of the customer The manger on duty refused to stop or address the situation

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Donna Khan
Newport News, US
May 16, 2023 10:57 pm EDT
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Access denied

Error 15

www.wawa.com

[protected]:56utc

What happened?

This request was blocked by our security service

Your ip 157.230.188.52

Proxy Ip45.60.73.20 (id [protected])

Incident id [protected]-[protected]

I got a reward and could not get in to print it.

Donna Khan

626 Temple Lane, Newport News, VA 23605

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BigdogCarl
belleview, US
May 14, 2023 11:53 am EDT

On may 8th I bought a chicken salad hoagie and a Frozen coffee drink.

The hoagie was supposed to be wheat bread, but got a 4in roll, the drink was not blended and tasted awful. Very disappointed, first time had a problem with WaWa.

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Jenn Christol
Williamsburg, US
May 10, 2023 6:29 am EDT

My order made me sick.

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Ron Humphries
, US
Apr 26, 2023 8:34 am EDT
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2 subs i got at laurel WAWA order #987 on 4/20/2023 about 3:45 had rolls toasted so hard you couldnt eat the roll. They were both 4" One was Tuna the other was spicy Italian

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Jaden Haye
, US
Apr 15, 2023 1:20 pm EDT
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I went to the Wawa in Tenleytown at 2:20 pm EST and got two short tuna salads, a Doritos spicy nachos and a Wawa pomegranate lemonade but the price was very high for some reason. I checked my receipt and I saw that I was charged me 2.09 for something called “BIC chld grd ltr lc199” which I didn’t get.

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Luis Santos jr
, US
Apr 03, 2023 3:36 am EDT
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The security guard Drug use while working.

Customer harassment.

Extremely engaged when in the influence.

Removes customers when he is under the influence of marijuana because he is scared to get caught while working.

Should not be around customers under the influence of any drugs!

Especially if he is in charge of a lawful matter!

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CDanielle
Jacksonville, US
Feb 25, 2023 1:29 pm EST

Bullying a former employee after her termination by using facebook and Susie is supposed to be a supervisor. Very unprofessional and needs to be addressed. She should be demonstrating proper Wawa ethics and this is unethical. She is talking about GroupMe as well.

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Mitch Black
, US
Feb 18, 2023 8:55 am EST

I have ordered food from there time and time again and there's always missing things they forgot my ham this time on my ham egg and cheese sandwich I like the food but this many bad experiences really turns me off on Wawa

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Bill Hargadon
, US
Jan 02, 2023 1:11 pm EST

The hot chocolate machine in the Wawa at Joshua road and Germantown pike is out of order at least three to four days a week. An employee state it need to be cleaned and they do not clean the machine at night I go in in the morning and it shut down

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Danielbarnettdmoney
Henrico, US
Nov 27, 2022 2:45 am EST
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Why can’t the sandwiches and smoothies ever be made right? We pay out of pocket while they give us attitude me and make the stuff wrong. Went today at 4:30pm

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Kentmont
, US
Nov 26, 2022 7:51 am EST

I placed order #119 with the following items

24 oz caramel chocolate chip cream

Bacon avocado club sandwich

4 oz tastykake klaire pie

Wawa chocolate milk pint

The only thing I got was the bacon avocado sandwich and a whole quart of Wawa chocolate milk.

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Sean Duffy
, US
Nov 22, 2022 11:28 pm EST

Just went to my local wawa they're doors are locked and wouldn't let me in guess I'll take my business to dash in 11/16/2022

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Kentmont
, US
Nov 18, 2022 7:33 pm EST

Ordered four items, only got two. I was looking forward to the chocolate chip caramel cream and my tastyklaire pie. I also ordered a sandwich and a pint of chocolate milk. All I got was the sandwich and a whole quart of chocolate milk

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CJ Castanos
, US
Nov 12, 2022 11:16 pm EST

Why is it that your prepackaged food that you call a meal so expensive? $8 for the chicken alfredo meal, chicken and rice meal and the 2 chicken tenders meals. The serving size is for a child. That is not a meal worth $8 more like maybe $5. What you're selling Now is just a joke!

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Bonnie Summa
, US
Oct 24, 2022 1:13 am EDT

Purchased fries from Wawa in Nazareth PA on Friday at 6pm approx. The Chipotle sauce was only item on fries , ticket 89 I believe. I have been ill with food poisoning for 3 days. Want to report so item can be checked.

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John Halpin
Ocala, US
Oct 15, 2022 5:29 pm EDT
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I wrote you on October 5 and no reply. Re no credit on a 29.00 purchase. At Wawa store on rt 200 Ocala Florida. Across from Cadillac dealer.

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LSiebert1966
Ocala, US
Sep 11, 2022 9:52 pm EDT
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I just bought 2 pretzels(big ones in the store) on 9/3/2022 I know the vendors changed awhile ago, I used to buy these all the time, I haven't had one in a couple years, and I won't buy another, They are dry, no taste, I was very disappointed, The WAWA is in Ocala Florida, on SR 40, Thank You

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He804
Chester, US
Jul 26, 2022 10:48 am EDT
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Why are your employees wearing du rags and bonnets in the workplace.? That looks very unprofessional let alone unsanitary. I understand hair has to be restrained but why not a hair net or company hat. This does not reflect a appealing image of your company To his took place at your Chester va store at or around 9pm

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username0009768
Warminster, US
Jul 26, 2022 2:41 pm EDT

Wawa 8055: Wawa Employees using food products to slap one another on the clock in the back of the store

Source: TikTok

User: @wackyjackie41

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Buck2568
, US
Dec 28, 2019 9:59 am EST

I had purchased a cheese steak hoggie with nothing on but cheese sauce, garlic aholi, with mayo and had received my cheese steak with peppers on it, sweet and hot peppers. I am allergic to hot and sweet peppers. I had gotten peppers on the side for my father's sandwich. Thanks for ruining my night.

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Nygirl91960
, US
Dec 10, 2019 10:54 pm EST

Bought sausage and egg sandwich in a waffle. Got to work to eat and the waffle was burned. Had to throw it out. Wasted my money and had no breakfast

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Heidi Santiago
, US
Dec 11, 2019 3:05 am EST
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1st time purchasing grab and go salad at wawa. Unfortunately it will Probably be my last. My salad was frozen mostly on bottom of container which caused most of my lettuce to be wilted and wet most of the salad was un eatable. The bottom of container inside was iced up. Love wawa but was disappointed for my 1st experience of grab & Go salads.

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dgv czxxz
, US
Dec 10, 2019 12:05 am EST

I was coming out of the Wawas when I saw what looked like a drug deal in progress. It is a rough neighborhood however, this was around 1 in the afternoon.
The management has done a great job in curbing panhandlers and prostitutes I just don't want to see it their hard work start to erode away.

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Pjax
, US
Oct 09, 2019 7:14 pm EDT

To days in a row. Ordered food paid for extra topping or bacon and did not receive. Even less then the normal. Paying extra money for extra that I dont receive to days in a row.

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Jaheim Aiken
, US
Oct 10, 2019 1:30 am EDT

10/3/19 after a long day at work I went to wawa at 7236-40 Germantown Ave. Philadelphia, PA around 7 am and ordered a milkshake and normally have satisfied customer service but this time not only did the employee who made my milkshake was ignorant she left a wip cream top in my milkshake and broken plastic

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Ivette Acevedo
, US
May 11, 2019 4:36 pm EDT

In 04/19/2019
At 11:32
And 11:37 I have in my debit card 2 transaction that I didn't do it
The first for $100
The second for $99.26
If you see those transaction you could understand that someone stole that
The transaction had 5 minutes in between
My cell phone num [protected]

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AnonymousUser2019
, US
Apr 07, 2019 7:52 pm EDT

She didn't seem too nice. I thought you guys are supposed to be friendly but she didn't seem too friendly to me! Next time I go there I hope to have a better experience!

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robot1
, US
Mar 20, 2019 6:37 pm EDT
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I frequent your store on Fowler Avenue in Tampa. There is an employee by the name of Denise Glomb who works at this store. She works in the drink area. She is extremely rude every time I go into this store and for no reason. She also appears to be high on something everytime she's there. Just thought you should know.

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Marcus Hunter
, US
Feb 11, 2019 12:04 pm EST

Went to wawa near park and gandy it had meatball subs and the staff has a habit of walking to has conversation instead of answer the questions the exact address is 3101 Gandy Blvd, Pinellas Park, FL 33782, USA
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YoungPoppy
, US
Jan 05, 2019 11:49 am EST

They didn't care for making my sandwich they were all just talking and laughing. Waited 15 mins for this garbage. This not the first time this has happen.

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