I'm in California and have this same cable/internet provider, they're horrible. My broadband internet connection lags or flat-out does not work, my cable TV line up is horrible and i'm not getting some channels they told me I would get when I first got the service. Some channels will just "go down" for periods of time while others will work, I get error messages when trying to buy an "on demand" movie, etc... When you call for technical support or customer service, you sit on hold forever waiting for someone to pick up the line OR you'll wait forever for someone only to have your call dropped so you can call back and sit in their queue for another 15 minutes or so. This company is a joke. When you call to report an outage or complain about the poor service, your told by one of the employees "I'm going to let the CEO of the company know that your unhappy with the service" (yeah, sure you you will, I believe that one) OR "I understand sir/maam, we get a lot of complaints in your area about the service". Seriously?!! Would you tell this to a customer that's already irritated beyond belief ?
I'm actually a prisoner of this cable company, left with no other option for my area because in California cable companies are allowed to monopolize certain areas. In my case, my area is a "Wave Broadband" area, leaving me no other option. Lucky me. I can't choose to "opt" for a different service provider. So in the mean time, until I can move out of this area I am ROBBED daily by this one-horse so-called broadband cable service provider. So far, all they've provided me with is irritation, stress and a bill that doesn't reflect the service I should be getting. For the price they charge which by the way is more than Comcast or Cox Communications for less channels, my checkbook is being raped monthly.