wateen wimax / lack of device or management
SUBJECT: “ Have a look on the goodness and efficiency of your Wateen Help Center.”
I am here to say that, my name is ADIL I am doing bs in computer science (ku). I am using wateen scince past previous months and converted to 1MB unlimited from 1MB (5GB dowloading limit) before 2 months ago and my internet is off scince 9th of Faburary and today is 10th of March, the first complain on 9th Feburary they said site is down in your area, on 21st they text me a ticket no# “583865” and said you will be visited in 48 hours no one visited me infact my friend was visited who lives just next to my street, I asked them on [protected]) why I was not visited they said only 1 visit was required in your area I said them but internet is still not working they said outdoor device will be provided to you (at the time of change of package I asked them to change device they said it is not needed), on Friday 26th they said in 24 hours device will be provided to you not happened then said on wednessday 3rd March device will be in your hand not happened then any seniour promised me to do this before Tuesday 9th March which has not happened again.
I was very shocked when the person who get paid from wateen to help customers said me to get joined to someother network, you record your calls you can check it.
I am asking the seniours and on good position manajers and all others if you don’t have devices then how can u run a company ? in karachi wateen don’t have devices scince 9th of Feburary they said and its now more than 1 month now and I am still waiting.