Bad-quality watch and useless insurance
I purchased watch for my husband. I found them on the website www.watches-swiss.com. The watch looked nice and I loved them. The seller offered me to buy the insurance for them and I agreed. I paid extra sum, but I was sure that if something happened, the company would help me. But it was lie, because the watch stopped to work, and the company refused to repair them for free. And the insurance was useless. Don’t waste money in this store.
Watch came in the mail broken
Watch came in the mail broken - very unusual for company like Tissot. Luckily, the retailer’s office is located near my day job, so the next day I stopped by to return the merchandise. The owner refused to post refund and kept insisting only on an exchange for a different model (why would I do that? I love that particular model). I was forced to call my Credit Card company to get my money back. BTW, I checked this company on BBB and found out that I'm not alone. Mark Time has "F" rating: http://www.bbb.org/new-york-city/business-reviews/watches-dealers/mark-time-in-new-york-ny-68545
This type of seller shouldn't be in business anymore
I had the same horrible shopping experience with the seller. I ordered two omega watches in Oct 2011 but didn't get watches until Mar. 2012! I called the seller for refund. The guy refused to do so and behaved rudely and was even being pound of being called "unprofessional". Finally, I filed a claim to my credit card company. This type of seller shouldn't be in business anymore. I would suggest everyone not to buy anything from this seller.
Is Watches-Swiss.com legit?
Watches-Swiss.com earns 91% level of Trustworthiness
Perfect Trust Endorsement: Watches-Swiss.com achives 91% ligitmacy per Complaints Board. Highly recommended, yet always stay vigilant.
Watches-swiss.com has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.
Watches-swiss.com has been deemed safe to visit, as it is protected by a cloud-based cybersecurity solution that uses the Domain Name System (DNS) to help protect networks from online threats.
Several positive reviews for Watches-Swiss.com have been found on various review sites. While this may be a good sign, it is important to approach these reviews with caution and consider the possibility of fake or biased reviews.
However ComplaintsBoard has detected that:
- While Watches-Swiss.com has a high level of trust, our investigation has revealed that the company's complaint resolution process is inadequate and ineffective. As a result, only 0% of 7 complaints are resolved. The support team may have poor customer service skills, lack of training, or not be well-equipped to handle customer complaints.
- Multiple low-rated websites are found on the same server. There could be such as technical issues or poor website optimization. To determine if the websites are part of a scam, it's important to review them and look for signs of fraudulent activity.
- There was some difficulty in evaluating or examining the information or data present on the watches-swiss.com. This could be due to technical issues, limited access, or website may be temporarily down for maintenance or experiencing technical difficulties.
- Watches-Swiss.com protects their ownership data, a common and legal practice. However, from our perspective, this lack of transparency can impede trust and accountability, which are essential for establishing a credible and respected business entity.
- The website belonging to Watches-Swiss.com has a low number of visitors, which could be a red flag for users. However, it's important to conduct additional research to fully evaluate the website's legitimacy and trustworthiness.
My purchase experience was terrible
My purchase experience was terrible. I ordered a Movado watch that should have shipped in 3 to 4 weeks. Six weeks passed and I still didn't have it. When I called to cancel my order the owner Marc actually called me a ###. This was just because I asked why I couldn't cancel on the phone vs sending an email. I could not understand why he'd be so rude. I called back to tell him that I had sent the cancellation email, and he said "Congratulations" and hung up on me. The WORST possible service I have EVER experienced and could even imagine. STAY AWAY!
Stay away from these guys
I called prior to placing my order to confirm that my watch (Tissot) would be shipped in time for Christmas. Mark confirmed, so I went ahead and placed my order. I got an email saying it would be another two weeks before the watch was shipped. The promised shipped date came and went, with no confirmation. I emailed him. I was told it would be shipped on the...
Read full review of Watches-Swiss.com and 8 commentsDo not use this person, he is a scam
We ordered a watch from him with a 10% deposit, and the watch never came in stock. After hassling and hassling, he told us about 6 separate occasions that the date of delivery would be pushed back a few more weeks. In the end, we cancelled and are still trying to chase up our 10% deposit. He has totally ignored our emails, but upon emailing him from a bogus account about a watch purchase, he answered within 24 hours. We have submitted a formal complaint to the FTC in the US about him and have reported the initial deposit as fraudelent activity to our financial institution so hopefully they will have more mite in getting our money back. If i ever set foot in NY, i will be personally paying him a friendly visit. Do not use this person, he is a scam.
My advice as a "REAL ATLANTA ONLINE PERSONAL JEWELER" is to always make sure any online jewelry retailer has a working phone number, not just an email address. When an online store doesn't have a working phone number for you to contact them with your concerns, that's a true "RED FLAG FOR YOU NOT TO SPEND YOUR MONEY WITH THEM" because no jewelry store should be without a working phone number.
The "BETTER BUSINESS BUREAU" will not be doing much of anything to help you when it comes to what has happened to you, so don't think they will.
Here's an organization below I do feel you should contact and file a complaint with them immediately:
http://www.jvclegal.org/Consumers/index.php
I have sent several e-mails but none have been acknowledged
I ordered a watch in October 2010 and paid a deposit to Mark Time. site stated delivery 2-6 weeks. after 7 weeks sent e-mail to check on status of my order; received reply from marc rabinowitz to say delivery in mid january 2011(13 weeks after order). at the end of January, 14 weeks after ordering, having received no news I sent e-mail to cancel order and ask for return of deposit. There was no reply. I have sent several e-mails but none have been acknowledged. DO NOT USE THIS SITE.
Same story,
I placed an order on a watch Feb 2011 -- the web site showed 2-8 weeks delivery time. 13 weeks later, there was no watch, no reply to my repeated emails.
The case is now is in the hand of the 'Internet criminal investigatios'
Do not use this website
What do you have to complain about. You are buying illeagal goods, therefore you are dealing with a criminal.Why are you surprised
Overview of Watches-Swiss.com complaint handling
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Watches-Swiss.com contacts
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Watches-Swiss.com phone numbers+1 (646) 875-5028+1 (646) 875-5028Click up if you have successfully reached Watches-Swiss.com by calling +1 (646) 875-5028 phone number 0 0 users reported that they have successfully reached Watches-Swiss.com by calling +1 (646) 875-5028 phone number Click up if you have UNsuccessfully reached Watches-Swiss.com by calling +1 (646) 875-5028 phone number 0 0 users reported that they have UNsuccessfully reached Watches-Swiss.com by calling +1 (646) 875-5028 phone numberCustomer Service+1 (212) 226-2548+1 (212) 226-2548Click up if you have successfully reached Watches-Swiss.com by calling +1 (212) 226-2548 phone number 0 0 users reported that they have successfully reached Watches-Swiss.com by calling +1 (212) 226-2548 phone number Click up if you have UNsuccessfully reached Watches-Swiss.com by calling +1 (212) 226-2548 phone number 0 0 users reported that they have UNsuccessfully reached Watches-Swiss.com by calling +1 (212) 226-2548 phone numberHead Office
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Watches-Swiss.com emailscustomer-service@watches-swiss.com100%Confidence score: 100%Supportinfo@watches-swiss.com94%Confidence score: 94%supportmarc@watches-swiss.com93%Confidence score: 93%sales@watches-swiss.com92%Confidence score: 92%sales
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Watches-Swiss.com headquarters54 W 47th St., № 4fe, New York, New York, 10036, United States
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Recent comments about Watches-Swiss.com company
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Watches-Swiss.com does not offer or sell any insurance. Obviously, this person purchased a watch on a different website, then wrote a review of Watches-Swiss.com by mistake.
This is Marc from Watches-Swiss.com. Quite frankly, I am puzzled by this post. First of all, we do not sell insurance on our website. Second, we sell only brand new, first quality, Swiss watches. We warranty every watch for three full years. If there is a problem with a watch that is covered by the warranty, we repair it. No ifs, ands or buts. We have a full time service department in our office.
I believe the person who posted this review may have confused us with another company that has a similar name. If not, I encourage her to contact me and I will make the situation right.