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WatchCartel / Non-delivery of merchandise

1 11539 W. 1stWichita, KS, United States Review updated:
Contact information:
Phone: 316 299 0123

I ordered a replica watch from the Watch Cartel in early June but did not receive the watch that I ordered. I contacted them and they agreed with me about the discrepancy and agreed to replace it. It was returned and got a confirmation that they had received it. The replacement was allegedly shipped but I never received it. It took me almost a month to get them to respond to my attempts to contact them and they agreed to send me another one. The particular model was not being manufactured but I was assured that they had located the proper components to make me a new one. I was in phone contact several times in the following weeks, as the components were being gathered and assembled. I have still not received my watch and have been unable to get a response from them via phone or email for the last 6 weeks. I'm very disappointed, as I had previously made a purchase from them and had very good customer service.

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Comments

  • St
      26th of Feb, 2009
    +1 Votes

    I have been incontact and we will see if my watch arrives...very interested in quality and ...I guess we will see...

  • Jj
      1st of Jun, 2009
    +1 Votes

    Please let us know what the quality is like, and if you are satisfied - I am interested in purchasing a watch from them as well. Thanks -

  • Ji
      18th of Aug, 2009
    +1 Votes

    STAY AWAY and save your money for something WAY better

    they sell JUNK and have all the signs of a lower quality product. for the same price i've built 10X better subs; genuine sapphire, glass pearl in bezel with a GENUINE swiss movement and a watch case that can fit genuine Rol parts. I even go as far as to hand polish the bracelet edges like the genuine since its slightly rounded and I reshape by hand parts of the case that come incorrect and regulate the watch movement to strict accuracy. Since i put this much effort into my pieces I only make 2 per week at most, and currently only offer the Sub at this level.

  • Lg
      7th of Feb, 2010
    0 Votes

    How can I get in touch with Jim Raynor. I am interested in his product.

  • Ja
      29th of Jul, 2010
    0 Votes

    Jim Raynor buys his watches from China and does not make them himself. He likes to make people think he makes them himself but his watches are actually of lower quality then many on the sites selling replicas.

  • Ja
      29th of Jul, 2010
    -2 Votes

    I have purchased over 10 watches from watchcartel.com over the past 3 years and I have been very satisified with both the quality and the customer service. I had a problem with one watch and they replaced it within 10 days. Their customer service was the best I've seen and I even got a personal phone call from the owner about his concern. They seem to be more honest then the other companies when they describe thier watches. All mine have been super quality. Thank you

  • 1d
      25th of Aug, 2010
    -1 Votes

    I haven't as of yet made my purchases from watchcartel but I CAN say that so far they are BY FAR the easiest to contact AND they answer the phone every time I'vre called.
    (the fact that the gentleman I've recently spoken with (within the hour) is from the US and is as easy to understand as my neighbor is a plus.) I WILL be making purchases from them within the week and have a VERY positive attitude that this will be the site I've been searching for.
    As for Jim Raynor making his own replicas...well...no comment.

  • 1d
      25th of Aug, 2010
    0 Votes

    If you have had past dealings with watchcartel, please contact me. I'd like to get the "scoop" directly from the owners of his watches. Thanks again.

  • Ka
      11th of Sep, 2010
    -1 Votes

    I have purchased from them in the past, and I have no complaints. They delivered as promised, in a timely manner. One watch broke, but that was my fault, I gave the second one away to a friend and I am still wearing the one I bought from them 3 years ago and it still wotks.

  • Pa
      14th of Mar, 2011
    +1 Votes

    I maybe a new victim, i dont know

  • Pa
      14th of Mar, 2011
    +1 Votes

    maybe I a new one victim... i dontknow... I buy an original eta... from china?, I did not receive the watch that I ordered.
    No is registered the shipment number EE388074162CN in http://www.ems.com.cn/english-main.jsp
    I not happy for this

  • To
      6th of May, 2011
    -1 Votes

    I for one can honestly say that over the past 4 years I have had nothing but great communication and customer service from the watch cartel. I have purchased 8 watches in 4 years and have spoken with the owner on 2 occasions where he picked up the phone and called to follow up and say thanks for my business. I currently have a 4 year old eta sub in for repair and as a bonus to me they are replacing the bezel, crystal, face and stem, at no charge to bring the watch back to new. All I asked and paid for was a cleaning and tune up. I would not call that the actions of a scam artist. One thing to keep in mind here is the fact that you are buying a "replica" watch so there is a certain risk you must accept when you make that commitment. Big brother Fed is always looking to intercept this merchandise and there will be times you may not receive your goods, but again, that's the risk you take. I've been lucky, but some day I'm sure I'll get burned, but so far I have a couple thousand dollars invested in what otherwise would cost me well over 50, 000. That's a chance I'll take and will buy more watches from the cartel in the future. I have no complaints with them what so ever!

  • Sa
      22nd of Sep, 2011
    -1 Votes

    Hi from Turkey, I have bought a rolex deepsea from watchcartel about 12 days ago, cargo give it to me 10 minute ago, ıts really really really good. Its the same quality as orginal, ı didnt expect a watch like this, I went to rolex store as a customer (ofcourse ı didnt buy any rolex :-)) in Nişantaşı in Istanbul last weekend for seing and checking the real rolex deepsea, I never see any rolex watch so ı dont know how it looks like. I wanted to compare original and the one coming from watchcartel. Now rolexdeepsea in my hand and ı can not see any differences between this and original. I saw replica rolex deepsea in Kapalı Carsı in Istanbul it wasnt as original, ofcourse its cheeper than wacthcartel . But this watch worth this money, I recommend everyone who want to get rolexdeepsea. But ı dont know anything about the other watchs of watchcartel. Because I just bought rolex deepsea.

  • Wa
      8th of Jan, 2012
    -1 Votes

    The Watch Cartel is the best!!! and I mean the best. I orderd a watch in July and they sent it to me with no prob. I ordered another in October and it had a problem. Second hand was getting jumpy around 05 sec. to 20sec. so they said they would have another made. Well the one they made was wrong, so I they told me they would have another made. I decided I wanted something else on the site. It was more than the other one i had gotten that was defected, but they gave it to me as an inconvienence. They shipped it express. They are very professional. The owner is the from the US, and I have spoke to him many time on his personal line and his office in Guanzhou, China. They would have made the other again and have gotten it right, but I liked the other just as well. Plus it was getting close ot a rather large Chinese holiday, so I decided that would be best. So FOR ALL OF YOU COMPLAINER's talk to Maria or DR, and they will fix you right up. Maria is Chinese, and runs the office most of the time and all the time while DR is in the US. If they don't trust you enough, they probably won't give you DR's personal number in the US, but Maria is just as helpful and fix your problems very fast. Also remember when you call that you take in considaration of the time zone difference. (based on EST) they are 13hours ahead of us. So wait till 9 to 10PM to call for all of you easterner's. They are very professional. I will never or from another Rep. Site again!

  • Ro
      21st of Apr, 2012
    0 Votes

    why doesn't someone try to make an honest effort to tell the truth here? Either someone is trying to make a quick buck or someone is just too worried about being put out of business for ripping off people for a fake watch. The real thing here is it isn't a crime to buy a fake watch in the US so why the sleazy activity. Just sell the fakes because some of them aren't that bad to look at. I feel better knowing that I spent a couple of hundred on a watch rather than a couple thousand on a stupid wristwatch. If it means that someone is desperate enough to take a strangers hard earned cash for the fun of it and do it to others because that's the way they support themselves then they'll get my $275.00 once and that's it! R. Joseph 13 Dow Street, Portland, Maine 04102 USA P. S. I have ordered a Rolex replica from a company from GOD knows where but I got my fake Rolex and it works and I still have it and think it's worth every bit of the $125.00 that paid for it REPLICASWISSWATCHES.ORG sold me the watch and I trust them. I am a real US citizen who took a gamble and won.

  • Pe
      12th of Sep, 2012
    -1 Votes

    I purchased a Rolex from watch cartel last year with the more expensive swiss movement - although no expert I could not distinguish the watch from the original and it certainly did everything watch cartel claimed - I would not hesitate to purchase another watch from them their service was fast and efficient

  • To
      17th of Jul, 2013
    +1 Votes

    yesterday i gave you the name who takes money and dose not send what you pay for today i will give you the name and address here they are vxianonline 1505 s morgan dr 04054455160 ok iam goin to contact master card and find out why vxianonline does not send what you pay for tools36james

  • To
      18th of Jul, 2013
    0 Votes

    go figure day after i file a complaint my watch shows up it is big it is heavy and everthing works very nice replica i tell you whats wrong no cammunication all they have to do is send note they have my address to tell me some thing that it is on the way next week next month what ever tools36james

  • Ro
      11th of Sep, 2013
    +1 Votes

    I purchased a watch and was billed to my account back in January 2013. Until now, it still reads "Processing" in the status in my watchcartel logon. Maria had so many excuses on why it wasn't sent. 1) Something was wrong and they had to re-test the movement, 2) it is New Years in China and no businesses are open for two weeks... on and on. She eventually halted communication after 30 days. They know that the bank cannot get the money from them after 30 days if not reported prior. I spoke with DR twice regarding this. He said that it came back to them for some reason and he will ask Maria what was going on. The phone number provided doesn't ever work anymore. I call during the times as stated on my recepit. I'm SOL. Bye Bye $400.00. Order #26131. Go test your luck!

  • Da
      14th of Oct, 2013
    +1 Votes

    Same rip off here!
    Ordered 3 watches, sent me one and promised to send the other two shortly, 8 months later ... Still nothing.
    What a bunch of scammers, don't order from them at all as they will rip you off.

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