Waste Management [WM]
reviews and complaints

Customer service lied to us twice saying they will come pick up a trash they forgot to pick up on our regular day !
Trash was supposed to be picked up on Thursday our regular day
It was forgotten
I have called Friday then they promised they will come !
They didn't as they stated the bin was not out while it was there more than 48 hrs .
The weekend ended, I called Monday
I was told they will issue a ticket and at anytime my trash is out I get to call they will pick it up!
I called Tuesday stating the trash is back out
They denied that conversation stated no ticket was issued and I have to wait till my regular day or pay additional for their mistake!

I have spent 3 phone calls about 25 min each with customer service to be promised something that was not fulfilled.

I wasted my time
I have never encountered such a lack of interest to help and not caring about the Customer!
Thank you waste management for not doing your job and not caring !

Called to cancel service - first call went well or so I thought; waited 20 minutes to talk to someone, but they actually pretended to understand what I was requesting. (cancellation of service and removal of dumpster by a specific dat) Well that date came and went with no results. So I called again waiting 20 minutes to talk to a human, it only got worse. Was passed to three different people and placed on hold each pass - I was told I needed to call another number. So, I called - waited another 20 minutes for "the next available customer service rep to become available" after explaining what I needed done - I was placed on hold while she had to read up on what the WM policies were to cancel a service! Really? And it doesn't get any better... Passed to another supposed customer service rep to be told I needed to send them proof I sold my house. Did that, only to be told it would take 30 days to complete my request -- the First request was made 30 days before but now they needed another 30 days. Spent 2 1/2 hours trying to get a customer service rep that actually understands customer service. So after all this, I am stuck with a fine for not removing a dumpster by a specific date, and a 150.00 one time removal fee.

Do not do business with this company. Overpriced, no concern for customer satisfaction. One of the worst experiences ever!

This morning around 6:05 am i was driving on main st in Mesa Az when one of your port a potty cleaning crew was just park in the middle of the road blocking traffic for about 10 min. They coukd have parked closer to the curve or even inside the parking lot so they can do their jib and not just blocking the road specially when there is only one lane of traffic because of the light rail construction.

For the past 4 years we have lived on the corner or Tompkins and Kennedy in Haggerty Sub in VanBuren Township, MI. We have dealt with oil spots up and down the road, we are concerned about the environment and unconcern about our complaints. Our children have to play in this area and it is not ok that our street looks like a road leading to the dump. Next complaint will be to the environmental protection agency! Fix your trucks!

You cant cancel your service. No portal to cancel service. You call, they keep you on hold for hours and then never pick up the phone, you call back and they say they can't cancel the service they have to transfer you to Sales and they won't pick up the phone. Its a circle of death. Three times on the phone over 6 hours and I cant cancel the service. This document serves as a formal document that I have canceled my service as of 06/22/2018. They cancel your service and then reinstate without your permission.

Trash driver went up thr road today at 515 this morning didnt stop did a drive up the road never got anyones trash ...its been 3 weeks no pickup everytime we call it will be next day ..im not the only person there is at least 14 ppl that live on our road with trash stacking up
I pay for service and i want a refund on my bill for 3 weeks..there is no reason he should not pick it up.

I am the building manager of a residential/commercial building in downtown San Diego. The landlord has been a loyal customer of WM for 25 years.
We have had numerous issues with billing, service and collection over the years. It takes many phone calls regarding the same issue to customer service to rectify the problems. It has taken months to rectify billing issues.
We just received an outrageous bill in the amount of $459.92 ($381.36) for "overage charges". We think that this is extremely unfair and we would appreciate a review of these charges.

To whom it may concern: this is jimmy l williams aunt and i have very concern complaint that my nephew is being wrongfully of not doing his
his job right at waste management of vicksburg, ms 39180..He is beginning to become very stressful and disstruck because of the situation..I have been notify on different of occasions that the supervisor has been pointing fingers at noone but him about a job that hasnt't been done right. And had been force to sign off on some false documents that he wasnt awhere of..This must stop immediately and im looking forward to someone going down to waste management of vicksburg, ms 39180 and talk with
mr. Larry king and jimmy l williams

Waste Management has screwed me up 3 different times on this project alone, I've finally had it. This will be the last time I use Waste Management. There's always an excuse as to why my dumpster didn't get swapped out so after 10 years as a customer, I will be using Music City Waste from this point on...You guys have got me in the biggest bind ever and whoever answers your phone could care less which makes me even madder.

On a site a small as this one, they need to show up during the day. Not sure what has happened to you guys but I'm done after this job.

My recycling has been skipped twice now. Driver states there's garbage. I have gone through it twice and there's only paper and cardboard. I watched and the driver didn't even stop to look in it. He is just refusing to pick up. But my [censored] neighbors have legitimate trash piled up in theirs and he picks that up. This is ridiculous. If the driver isn't going to bother stopping at my house then why am I paying for services?!

I signed a one year contract and the rep was to correct the other agreement signed the same time and day since he forgot to change that one to a 1yr contract too. He never did.
When the first one year contract was up, Scott Zimmerman hounded me to sign another contract. I never did. Suddenly almost a year latter I have a "signed" contract, he claims one of my employees signed it. However, that employee says no they did not!
I've asked for the IP address five or more times and never got it. I contested it. They claim anyone can sign your contract they are not responsible for who is able to sign or not. What BS!
Then they want to charge me 4300$ per account for early termination fee!
Not to mention their charges for trash are 200% Times the amount of everyone else! Which is the entire reason I called to cancel the service in the first place and did not want to sign contracts again after the first contracts were supposed to be up. Next step meet with local police department file fraud charges. I can't wait to meet with the Police department Monday!

So we (walton ph church) have been a faithful customer of this company for over 15 years, over the last 2 years or so they began to go up on there monthly charges little by little, $380.00 a month to empty a small dumpster twice a month, we decided we could not afford them any more, so we called to check why such a increase in rates, they said our contract had ended and we needed to sign another one to get a cheaper rate, we found another company much cheaper, we called back to tell them to come get their dumpster, they said we would be breaking a service agreement and it was cost us $2, 100.00 to cancel our service. Now take into account I called this company over a year ago asking questions such has are we in a contract, when we go to disconnect do we need to do anything special, I was told no we were not in a contract that they could get us a better price if we signed another contract they sent us all that information we chose not to sign and continue to pay the high price to not be in a contract. Then I called back about a month and a half ago to tell them we were going to disconnect service at that time they said again let us get you a better price and see what we can do they sent yet another contract with a better price which we chose not to except. Then two weeks ago when I called because we have received our new dumpster from a different company for them to disconnect and come and collect their dumpster that's when we were told we were breaking the service agreement which apparently the service agreement is a 36 month agreement that just continues to roll over and over and over so how would you ever go about getting out of it. This is the craziest thing i've ever heard of and the customer service : (no one is willing to do anything for you once you're disconnecting but everyone was willing to do a new contract and all these things up until you said no I just want to disconnect my service and then they're going to tell you they're going to charge you $2100! Crazy! Beware of this company and their service agreement that you're never going to get out of! We will not be a returning customer!

Hello, I am displeased with Waste management. The workers left 4 garbage bags on the curb and only dumped the garbage cans. I asked the workers why did they not pick up the bags? One of the two workers replied as they moved along, "because we don't have time". Don't have time? My thoughts to myself, but this is the job of waste management how do you not have time to do a job you filled out for. Waste management need to hire workers with strong work ethic, because the workers were very rude.

I called/ canceled service on 3/27/18, and had been assured my service would end. On 4/6/18 $117.55 was withdrawn from my checking account! I called and was told that 'I' should have canceled recurring payments! That step was not mentioned when I canceled and should have been unnecessary since there was no service to pay for.
And, according to the agent, due to it being directly withdrawn from my bank rather than from a credit card they can't electronically refund me. I have to wait 4-6 WEEKS for a check to be cut and mailed out. The year is 2018, right? PayPal, Venmo, etc., are all viable alternatives.

My husband and I live at the landings in Bremerton Washington and at end of February we were billed by Waste Management for extra trash that was not ours but also it took you guys two and half months to bill us for other peoples trash. I don't think we should have to pay 15.33 to you guys and maybe teach your garbage guys not to throw trash cans because my husband has had to fix ours 3 times already because slam them down. Maybe you should them that money instead of military families who are just hoping to make through one more day before our loved ones are taken away again.

On 02/01/18 I put my trash on the curb for collection. On 02/02/18 I went out to bring my trash cans in and saw that the trash collectors had again broken my gray recycle trash can. I immediately called the company and was told someone would be out to replace it. Nobody came out. I emailed the company and was told that I would get a new trash can on 02/09/18. I carried my trash to the curb every day. Nobody came out on 02/09/18, so I emailed the company again. I was told I would get a new trash can on 02/16/18, before 6:00 pm. Again, all week I carried my trash out to the curb. Nobody came out on 02/16/18. I emailed the company again. I have not received a response from them.

I signed up for 3 months of service and two and half months later the pile of trash is still here. They always blame the 3rd party they hired to pick up the trash.

Each time I call and email, I get to retell the same story over and over and still no pickup! Numerous calls, numerous emails and still no pickup. I have wasted hours of my time on this. I should have just hired someone local to pick up the pile.

I just thought this would be easier but it is not. Do yourself a favor and avoid waste management if at all possible! They have wasted my time and money and have not provided a service. I began this on november 26, 2017 and today on february 6, 2018 I am still waiting!

I just got off the phone with jennifer alexander who is located in illinois trying to get my trash in tuscaloosa alabama picked up. Avoid waste management! They are a rip off and feed off of the fact that most of the time their service is required by law! I am canceling my service next week and calling another service provider.

Good riddance to waste management! Next stop is the better business bureau.

Reason of review: poor customer service

This is the 2nd week in a row service has not been provided. Last week our yard waste was not picked up. Clearly marked on the can yard waste. I called and complained. This is not the first time. They told me the last time it was not clearly marked. The can is marked. This week our yard waste was picked up (the waste from last week) but our trash was not emptied. Can this be taken care of? If I was a day late on my payment you would surely charge me a late fee. When are you going to credit me?
I have had to run out to the street in my robe, stand in front of the truck and stop them to empty the cans. Maybe it's time to put them on another route or let them pay for my service since I am not receiving any. I called last week and they told me it would be picked up last week liar liar pants on fire. I recorded the conversation. Our security cameras catch the cans not being emptied. I just want what I paid for, is that too much to ask?

I fill that I have been have been billed twice for the same waste material and no one in the billing department seem to think so. I had wm truck material to the land fill and they charged me for the tonnage and fees. I have a land fill account and they also charged me tonnage and fees for the same load. I believe it should be one or the other not both.

One of the drivers, driving the vehicle with Reg Number HTU390 has driven rashly beside me and it was only a matter of seconds before he could have hit me. Secondly, when I confronted him about this, he used abusive language and cursed several times. Even threatened to hit me after alluring me to leave my vehicle.
This incident happned on 10 November, 2017 around 7:30 am at the delivery entrance of Countdown Ponsonby.
The storeperson has seen him cursing and threatening if you wish to confirm.
Thank you.