Waste Management [WM]
reviews and complaints

Need help wm and city of Oakland they want to charge me $2,500.00 on back fees plus thanks

GET THIS: village ordinance states Residents using any amount of water are forced into Groot garbage pickup with village code enforcement. My case: single lady 55 years old with no garbage presently, been rehabbing a home I bought/incorporated area/rehabbing this home by myself - using bare minimum of water, rehabbing three years now almost, and just recently Groot started billing me the quarterly billing...so far maybe $200.00 plus dollars. I do not live in the home therefore I am not a Resident, Groot states I am using water via village house is located in, and therefore Groot has drummed up false billing - I have NO GARBAGE and in fact just recently I discovered a new bin in my driveway. Groot tells me that rehabbers' finish rehabbing a home in three to four months; wait a minute I am just a single woman doing all the work by myself. Groot tells me that I am using water, so Groot has to bill me like a Resident using water and living within the house; I AM NOT LIVING IN THE HOME. Is this legal? Now village informs me that they the village will not use code enforcement actions upon me - no brainer, and that is probably because I am not living in the house like a Resident; as all their codes only affect Residents. But wait a minute - what about harrassment from Groot; when I have no garbage. To top it off - where I do live as a Resident; we have had garbage for 40 plus years now. What do I do in this case people? Any advise for me...would be greatly appreciated before they Groot ruin my credit rating. And I have not paid a penny, and do not plan on it; as I have no garbage, and no prior account for Groot and this house.

Waste Management has been sending me bills for years for waste removal service at a property they have NEVER serviced for trash removal. The borough that I live in has a different company for waste removal, plus the house had been vacant for over 5 years. They sent a bill for several years to a collection company, and they still send me bills even though I wrote to them and explained I am not their customer. I even provided proof of the borough where the property is located, along with the LISTED waste removal company which is a competitor of WM. They have never ONCE picked up a lick of trash from this property, not even a gum wrapper, but they are trying to scam me for over $1, 000!

This company is corrupt and needs to be investigated and shut down.

My husband and I had cancelled services with Waste Management because we felt their prices were too high. After a month, we decided to use their services again because we were unable to find another company within reason for our trash services. My husband called WM and asked if there would be a fee to continue our service with them and the representative, of course, said NO. So we go ahead and continue using their service, and this month, we received 2 bills totaling $147.59 from these [censor] that includes a "$55 resume service fee. "ARE YOU FREAKING KIDDING ME!" I just discovered another company that services our area and when i contacted them, they informed me that they only charge $20 a month for a 65 gallon bin! Thank God for them, but boy do I feel stupid for wasting my time and money on WASTE MANAGEMENT...I would NEVER recommend or use their services ever again!

Here it is again. These corporate companies taking advantage of devoted customers. I'm ok to spend a little more for a service, if I am getting good service. Corporate know this. their for, they precede to raise the price gradually with mainly greed in mind. Unless you call a competitor you well never know how hi is to hi. But why would a question it, surly this is the industry price plus some . Besides I'm a good customer their is no reason to gouge me. Then time moves on and it become obvious. $ 318 a month for every two weeks for 2 yard box. "really" what is going on. What, s the competitors price? " What" only $135 O my god They are ripping me off. Then comes the " shaft" when you want to cancel. This is how this generation of large corporates work now. Supported by our courts and no government guideline to help the consumer. I Be leave I will consider throwing my trash out the window.

September 5, 2017 was my last day of garbage service with Recology because that is the day i moved out of my rental and moved into my current rental.
February 6, 2018, I received a Notice in the mail from the property management at my CURRENT RESIDENCE TO VACATE THE PREMISES BECAUSE OF AN UNPAID BILL with RECOLOGY at my previous rental. WHAT?!
I called Recology and the person i talked to had a very heavy accent barely comprehensible and had to spell out her email to me because she wants me to submit "proof" that I actually moved out when i say i did. When i closed the account back in September the customer service person i spoke to did NOT have an accent. So obviously the current customer service person expressed disbelief that i closed the account because she's not the person i talked to. Anyway, They have an interoffice problem in accounting and they're trying to pin their mistake on me.
I DO NOT HAVE NOR HAVE I HAD AN ACCOUNT WITH RECOLOGY EVER SINCE I LEFT THE RENTAL IN SEPTEMBER OF 2017!
Why is Recology threatening my current RENTAL PROPERTY MANAGEMENT with a lien when i don't have service with them and haven't since i moved out. Why is Recology putting liens on landlords for a tenant utility bill in the first place? That doesn't make any sense to me at all.
The problem with all of this is I'll probably end up homeless because of the way Recology goes about trying to collect on unpaid bills...AND IN MY CASE THERE ISN'T AN UNPAID BILL..and now i have to submit copies of my personal documentation that is confidential like the PG&E closing bill, AT&T closing bill, etc and i don't feel comfortable giving them my accounts information. If they can screw up by not closing my account and charge me anyway, why wouldn't they use my personal identifying information for illegal purposes... .I could just imagine ...with all of the illegal immigrants in California it is not far-fetched to imagine that my personal identifying information can and possible will be used for identity theft purposes...

This company is FRAUD, and scam, i used to have service with them for a long time, then suddenly in one month they overcharge me about $3000, for calling "Overage" charge, which was not true, i used to produce the same amount of trash for more than 3 years, they keep calling me to collect, but i defiantly refused, and asked to challenge them in court,
Stay away from WM, all fraud and rude customer service.

As the former WMI employee accurately pointed out, my quarterly bill increased almost every single time. When I had enough and cancelled, I was told that they could significantly lower my rates! That's 100% proof that the incremental increase in rates to existing customers is not warranted, it's merely gigging existing customers for more money and hoping they won't notice. Then they surprised me with a $25 tote removal fee. I could deliver their totes anywhere in the city for $1 of my fuel and would have gladly done so had I known there was a fee equal to a whole month of service for picking up their own totes. I will never do business with them again and I will tell others to avoid this company like all other morally bankrupt corporations.

Don't sign a contract with them. They will lock you into a rolling contract. In order to cancel you have to send them a certified letter 90 days in advance of your 'expiration date'. If you don't, your contract rolls over for an entire new term. In my case it rolled to another 36 months. If I cancel, I have to pay a pickup fee $100, plus 6 months of billing in my case $906. Beware of this company!

I am a customer of Waste Management & have been for the last 9 years. There was a random charge on my last bill of $18.48, I didn't look at my bill closely, so paid it. On my latest bill the random $18.48 has been added again. I phoned WM today (08/19/11 - spoke with a customer service rep, then Stephanie Floor Lead/Supervisor) they told me it was their mistake & they couldn't explain why it had been added, but I have to pay it anyway & they will then credit my account on my next bill. I told them I cannot afford to pay the random charge/mistake then to be reimbursed in two months time. I was told if I do not pay this random added charge, I may incure late fees! After hearing this I asked if I could speak with a Manager, only to be told that the Manager had just gone into a meeting & will only repeat the same anyway. I'm outraged that I have overpaid on my last bill and now have to overpay on this bill when I can't afford to.