As the owner of the above car wash, I find the initial posting quite interesting. True, the key was broken but, as the responding officer from Metro pointed out, there was adhesive on the key where it had been taped together before arriving at our facility. We had to call the cops to get these irrational people off the property, even thought I did offer a full refund to the customer. The next morning, the customer's father came to visit me and apologized for his daughter's behavior and said that he has told her a number of times that she needs to go to anger management classes and learn how to control her temper. I again offered to give the full refund to the father to give to his daughter but he declined saying that, if he knew his daughter, I had more than $25 worth of foul language and harassment from her. He was right on that count. The customer's friend had to be told, under threat of going to jail by Metro, to leave the property and not come back.
The customer filed a complaint with the Better Business Bureau and when I told them what occurred, they said that it sounded like one of the occasional whacks that they have to deal with from time to time.