Washington Mutual Bank Credit Card / Messing up my husband's credit!
I do all my banking via electronic banking. For more than a year now, we have been paying Washington Mutual Bank on two credit cards.
Approximately three months ago WAMU has a mixup and put both payments on the same card. After almost a dozen calls, I finally found someone who check both cards and fixed the problem.
The next month was fine.
This month the same thing. I have been calling and speaking to all kinds of different people. Finally yesterday morning I spoke with someone who actually spoke English. I explained the problem, she researched it, said it would take a couple of days, but that the late charge would be removed, and the payments fixed. Additionally, I asked for a payoff amount, which was given to me, and payment was made in full.
I received another call tonight from WAMU. You guessed it on the same account. I was so angry I hung up on them. I have checked with my bank, and the Account numbers are right, and they are being put on the checks. Someone should do something about these insults. They are messing up my husband's credit, and refuse to listen when I try to explain.