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I had purchased an extended warranty coverage by Warrantybynet.com at a cost of $1,200.00 back in 2003. I have never filed a claim until recently, July 2006. I took my SUV to an authorized Ford dealership to have it diagnosed for a transmissionproblem. I had the service writer follow the instructions for starting a claim for Warrantybynet.com. That same day my service writer had contacted me and told me that the computer diagnostic came back regarding the torque converter, which is a fully covered part on the extended warranty. He stated that he called the claims department and waited on the phone 1 hour with no customer service representative to help him. So I called and waited 45 minutes to get an answer that the claim had been started and that someone is looking into it.
Day 2 of my vehicle in the shop, still no response from the claims department, so I called again, and again a 45 minute wait. When nothing was being decided upon regarding my claim, I had asked for the supervisor, which is like pulling teeth. I was denied and hung up on. I called back and had to tell them that I will no longer talk to a customer service rep and only to a supervisor, again like pulling teeth.
Finally, I was transferred to a supervisor who stated that he would look into my claim. That would be the last of talking to a supervisor, I would either have the customer service reps hang up on me or deny me.
Day 3: my service writer informs me that the claims person wants the mechanic to save the old transmission fluid so they can send an inspector out in a couple of days. And if no contamination is found in the fluid, then at that time they will install the transmission pan back on and insert the old fluid back in and the inspector will test drive it. By the way, the reason they are sending out an inspector is because they say the computer diagnostic test is inconclusive.
Day 4: the inspector arrives, looks at the fluid and now wants it back in the trans so he could test drive it. Now as they go to put the vehicle in gear, in doesn't shift. My service writer told him the probably the torque converter seized up. The claims department now wants to see a 30, 000 mile transmission service receipt. The service writer shows them a 21,000 mile transmission overhaul that was done
at this dealership. They ant to see what services people do not perform on the vehicles so they use that as a denial of a claim, so they tell you that you are fault. So now the inspector has all this information and he states that the claims advisor would get back to him. This was done early morning of Day 4.
Day 5: No return phone call to the service writer, I called the claims dept. and was told that someone would contact the service writer on Monday, which would be Day 7. They refuse to tell me anything, asked for a supervisor, they hung up.
Moral of the story: Do not trust Warrantybynet.com for anything, they lie about great customer care and available 24/7. They are not. They are trying everything in their power to deny this claim or at least prolong it. I feel that they want to drag this out and maybe the customer will give up. And as this prolongs and I stop running out of vacation hours, I too might give in, pay for the service myself and
be rid of Warrantybynet.com
Thank You,
Paul
Having lots of problems getting warrantybynet to approve claims - and, they find ways to exclude covering diagnostics by saying it's not listed in their books, the refuse to pay costs of parts by finding cheaper parts elsewhere (usually internet places far away), refusing to pay labor rates charged and claiming that local averages are less than what mechanic is charging... must use their mechanics and if their mechanics can't fix the problem, you need to go to a dealer to get it diagnosed, but after you get a diagnostic done, you can't bring it back to their mechanic with someone else's diagnostics as their shop won't accept it (runaround). bottom line, if they cover a repair, they may only cover roughly 20% of covered parts after some discussion back and forth -----don't recommend them at all! And, you won't necessarily get new or original parts the way the contract is written...they reserve the right to supply similar or remanufactured parts! And, they stopped paying the mechanic - you have to pay outright and hope to get reimbursed. BEWARE.
I had the same nightmare with my wife's Ford Expy. Never got if fixed because they gave me their 'word' that if I paid for it, I would be reimbursed later. For some strange reason, they were unable to give me that same promise in writing. Ended up trading the thing in with a blown tranny. Company was OK, went bankrupt, then wasn't paying anything after that.
Bill D Massachusetts