We are also victims of the Heritage scheme. BUT, I hate being a victim and I have a lot of free time. I am not going away.
October 02' 2008 I took my Land Rover in for a repair. The dealer said they had to call it in for authorization with Heritage. They called and were given the go ahead if they used the part that Heritage preferred them to use. I would have to pay out of pocket $641.99 and Heritage would reimburse me in a few weeks. Not a problem.
My first call was 10/15/08 I wanted to make sure that Heritage had receive the paper work from the dealership.
I was told "Yes, the claim has been processed w/ DSI and submitted to Heritage. Pending payment.
10/31/08 National Admin Services Corp. They have received and are waiting for Heritage Insurance to pay.
11/25/08 spoke w/ Gordon "Will be paid soon."
12/15/08 spoke w/ Gordon "Won't be much longer." "We don't have any info on Heritage, we don't ever talk to them, only through electric filing"
1/05/09 spoke w/ Dave (supervisor) "Still waiting." I just wanted to know if a check has been sent out to me. "We can verify with a check number, however nothing has been sent out at this time."
1/22/09 spoke w/ Otis $641.99 shows Heritage still pending. "Did not fall thru the cracks. Each time you call the account is flagged"
1/22/09 called the BBB in Lincoln, NB. "We show: Heritage Administrative Services, Inc. 8055 O Street Lincoln, NB 68510-2562 (402) 489-7777
I called and that number is not in service
1/22/09 called the BBB in Columbus, OH (for central Ohio) "We show nothing for Heritage"
I looked on line and I found
400 Metro Place N. #300
Dublin, OH 43017-3377
president: Larry Rose Berry
1/22/09 I spoke w/ Otis again, When I asked to speak w/ Mr. Roseberry Otis said to call (800) 457-7703
when I call that number they have never heard of Mr. Larry Roseberry. Yet, when I Google him there is quite a bit. They told me to call (800) 753-5236.
When I called (800) 753-5236 I asked who was the top person at the company and the receptionist gave me Kevin Hopper at x. 4105
I left a voice mail.
1/22/09 Kevin Hopper did call me back. and he told me to call Dave Huntsman x. 4147
2/2/09 called and couldn't get past the customer service agent. "Still no check on file as being sent out, we show it is still waiting. Dave Huntsman is the one who does the e-filing w/ Heritage. He isn't going to tell you anything more then what I have already told you."
2/13/09 spoke w/ Gordon, "Still waiting" I asked if he thought this was typical or pathetically slow? Should I think this is just a huge scam and a waste of my time? He said that "They are processing claims everyday. He knows that they fell into some difficultly but that things are better now. They are paying, he just doesn't know their schedule."