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2.0 46 Reviews

WarranTech Complaints Summary

12 Resolved
34 Unresolved
Our verdict: When using services from WarranTech with a poor resolution rate, be vigilant. Understand the common pitfalls other customers have faced. Prepare thoroughly for any interactions with their customer service, and consider alternative solutions if your issues are not addressed satisfactorily.
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WarranTech reviews & complaints 46

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5:41 am EST
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WarranTech unprofessional and unaccomodating

After to calling Warrantech about my broken TiVo, they told me to send the unit to another company that would repair it. After a over a week I called Warrantech and they didn't know the status of my TiVo. They told me to call the repair company that as I found out doesn't even repair products, they just test for failure, then Warrantech either sends you a new product or a check/voucher for a new unit. I had to call to find out the status every time. They never contacted me. They originally said it would take 7-12 days for the whole process. It looks like it's going to take more like 28 days not including weekends and 2 holidays. On top of that I was informed that the information on my TiVo hard will not be returned to me. And now I'm trying to retrieve the cable card that was inside my original TiVo. They informed me that they will not reimburse me for the cable card after I was never told to remove the cablecard before sending the unit out. I'm waiting on hold now to talk to a third person. This is unacceptable business. If you have a choice, don't get Warrantech replacement service. Warrantech has terrible service.

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Theresa Kemp
Bedford, US
Jan 29, 2010 11:17 am EST

I work at Warrantech and would like to discuss this complaint. Please contact me at [protected], Theresa.

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5:37 pm EDT
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WarranTech obviously scammers

We bought a under-counter refrigerator on-line from the Beverage Factory, with a warranty from Warrantech. The appliance broke down before the 2-year warranty was up. We have spent numerous hours on the phone with the warranty company who has given us the run-around since January (this is June now). We give them the information they want, and then each time add a different little piece of information they need to reimburse us the $481 that we spent fixing this appliance. They are obviously scammers and never want to pay up.

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2:12 pm EDT
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WarranTech not honoring contract

I bought a 5 year protection plan for my satellite radio. The radio malfunctioned just after the manufacturer's one year warranty expired. I have contacted Repairmaster numerous times over the past 7 weeks. The 8 representatives I've spoken to so far all say the same thing. " We don't have a record of your claim, but we'll process this and it should take ( depending on who you talk to ) 24-48 hours, 3-5 business days.", etc.
[redacted].com has a number of similar complaints. Since they take your money and do nothing else but stall and lie, it certainly appears their "protection plans " are worthless. Needless to say this unscrupulous technically criminal outfit should be avoided like a dreaded disease.

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Ea333525
, US
Apr 16, 2019 2:00 pm EDT

I purchased an extended 5 year warranty from Warrantech through HHGreg. My dishwasher stopped powering up so I filed a complaint. I later received a check for $106 for a $600 dishwasher! The letter states that they will only pay up to the purchase amount of the dishwasher. So, since it had been worked on before, they took the previous repair amount off the purchase price and it left me with $106 dollars! They said it was under the “terms and conditions” of the contract! I suppose I should have read every word on the contract but who can do that while trying to purchase something? I feel it is a scam plain and simple. How can they sell insurance and then not honor their sale? This just shows how greed is killing America. I am not done with them yet but how much does someone fight for $500?

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Wava Valdez
, US
Apr 18, 2018 3:35 pm EDT

I thought I was the only one getting no service from Warrentech! Same things have apparently happened to a number of people! I too was told initially that only 1 of the 4 appliances that I purchased on the same date was covered by their warrenty. After faxing them the invoice several times, proving that I had bought extended warrenty on all 4 items, they told me it was Pacific Sales fault. After much calling and refusing to take their "we can't help you" responses, they did finally enter all my appliances in their data base. But now, when I get on their 360 protection web site, the site says I don't have a protection plan. What's worse is I've had people out here 4 times to try and figure out why my range intermittently shuts off, and I can't get anyone from Warrentech to tell me how many times I have to get a repairman out here before they will issue me a reimbursement check.

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Jonesy0808
Cincinnati, US
Nov 30, 2010 7:46 pm EST

Purchased Ice-Maker online. As added step since the first ice maker stopped working the 13th month, I paid for a 2 year extended warranty. As before ice maker stopped working the 12 month after purchase. Contacted Repair Master/Warrantech Companies on 4 occassions. I was given a run around each time. The price for the warranty was filled out incorrectly. The warranty needs to be revised since it was being used in a business. The warranty is still being processed, someone will call you within 24 hours. Eventually, I was told the warranty would not be honored due to it being used at a business even though it was used in a private kitchen with only 3 employees. After being on hold for over an hour (I have speaker phone so I was happy to wait it out, on principle) I was transferred to 4 different employees all giving different forms of the same run around. I requested by $39.99 fee for the warranty be refunded to me and they are denying it. This is a typical scam shop and I do not recommend anyone buy from them. Additionally I would not buy product from a company that works with them.

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NadiaBD
Brooklyn, US
Jun 17, 2010 9:10 am EDT

I am experiencing the same problem as Thomas except this has been going on for well over a year. My TV was unrepairable and they agreed to a cash out. Now they are telling me that there is no record of such an offer and they will not cash out but give me a lesser unit that I do not want.
Your better off replacing out of your own pocket then to rely on this company.

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Reviewer 4 U
Nowhere, US
Apr 05, 2010 2:37 pm EDT

Buy a warranty from Repairmaster Warrantech at your own risk. I bought a 56" D-ILA television for more than $3000.00 (not including tax or warranty) and warranties totaling over $369.00 from Repairmaster / Warrantech. Before I bought them I called their customer service to make sure it covered the "light engine" because research told me it was a very expensive part, I was told that was a covered repair. 3 and a half years later (with a year and a half left of the 5 year warranty) the light engine went, I called and was again told by the representative it was covered. They sent a tech out (about a week later) and he confirmed that was the part that failed on the TV. Called Repairmaster / Warrantech again and was told it would be a week before they made a decision, a week later I was told they weren't going to fix the TV but replace it and they'd contact me in about another week or so to tell me what they were going to replace it with. Well a week later they told me they were going to replace the TV with a Mitsubishi DLP which is not in any way comparable to the television it would be replacing (would YOU take a Geo to replace your BMW?) so I asked what the cash out option was and was told $1194.99, the cost of the Mitsubishi. I researched for a week and couldn't find ANY TV in that price range even close to comparible. I opted for the cash out anyway, figuring I'd have to put about $800.00 of my own money with it to get something even close to comparable and was told it would arrive in the form of a gift card in 3 to 5 days, when it didn't come I called again (several times) and I'm still waiting (it's been a month and a half since the problem started). Not only do I feel ripped off but lied to as well. Time will tell if I see any settlement at all, or if I have to take them to court to get my measly settlement. I've since read reviews on others who have had bad dealings with Repairmaster / Warrantech and thought I'd add my voice to the group in hopes of helping others to avoid the disappointment and frustration I've experienced. Had there been reviews of this company back when I was looking for the warranty I certainly would have passed on buying my extended warranties from Repairmaster / Warrantech. I've read many good reviews on the Square Trade warranties sold on Amazon (they currently pay the price you paid for the TV if they opt not to fix it, not what THEY consider to be a comparable unit) when I do get my replacement I certainly won't be looking to Repairmaster Warrantech to purchase my extended warranty, Square Trade here I come! This review has been my experience with this company, your results may vary, only you can decide if you want to take a chance on having a similar experience.

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Thomas O'Neill
, US
Jan 21, 2010 2:55 pm EST
Verified customer This comment was posted by a verified customer. Learn more

bought a a-rmap5c5 5 pieced major appliance 5 year total protection. for $399
so far all the hallmarks of a scam.
long waits for telephone to pick up
at first said that vendor did not prepare invoice correctly
then then will get back to me
never did, phoned - spend five hours on phone waiting
they try to wear you out shamelessly

then they annoint a repair service and taht is a answer machine
no call back either, thye weree meant to call me.

a month has passed. Has anyone ever sued these outfits.
they market thier products well but this is not good enough

what i hate most is they say call back if you dont hear form us in 3 days
seems they have no plan ot call back

thomas

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10:50 am EDT
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WarranTech beware customer

After purchasing a Brandsmart Service agreement for my Frigidaire Professional Series refrigerator, I have unfortunately had to make way too many repair calls in the first 24 months after purchase. The product itself should be faulted, but the Brandsmart relationship with the service provider / administrator, a company called Warrantech in Texas, is cumbersome, unresponsive, rigid, and bureaucratic. Each time you call Brandsmart for a service call, you are directed thorough the usual multiple VRU options, only to finally reach a live agent who then tell s you to call Warrantech to get an authorization number, then call back with the authorization number to be placed in a queue for a service call. The Warrantech agents and managers are the worst part of the whole process, requiring you to give them information you have already given them several times (like detailed model # and serial #) all of which they already have, but required your to provide them every time or they REFUSE to authorize the service you have paid for, even while several hundred dollars worth of frozen meats and seafood are melting all over your kitchen floor. Explaining to them that you are at work and do not happen to carry the model #'s and serial #'s of all your home appliances and electronics with you in your wallet provides no relief. They (in this case rep Marty and her manager Bill) tell you to call back when you go home and have the info. They are otherwise unconcerned of your material loss in the meantime or that you have to work, and both repeatedly REFUSE to transfer your call to a higher level manager and only snidely repeat over and over again to read your service agreement and that if you don't provide them with the information they acknowledge they already have EVEN THOUGH they have verified your identity, your address, your phone #, and that you have a valid current maintenance agreement with them, you get no service. BE WARNED. If you are considering buying any appliance agreement from Brandsmart or any other retailer, find out if it is really an agreement with Warrantech, and if so, consider other options.

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6:03 am EDT
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WarranTech scrupulous company

Good afternoon,

I have an extended warranty claim in process with the warranty provider, Warrantec on my 2001 isuzu Rodeo and am experiencing very negative and seemingly secretive goings on with these people.

I would like to post a brief summary for your readers, so that others may avoid this, less than scrupulous company.

How should I proceed?

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12:00 am EST

WarranTech harassing phone calls about auto warranty!

I have been receiving harassing phone calls for about 8 months now regarding my expired automobile warranty. The problem... after awhile I grew tired of just simply hanging up on the automated speech, so I pushed the corresponding number to be connected with a representative, and before I could even get the words " please take me" out of my mouth, I was hung up on. The next time I received a phone call from what I assumed was the same company I played the game again and pressed the appropriate numbers to supposedly have my number removed from their list. (This happened to be the very next day.) Unfortunately after that the calls seemed to escalate. I tried asking for the name of the company and was immediately hung up on again. So I used my local phone companies last call return service to track about three different numbers from the same company, all of which would not connect me to anyone, or give me the name of the company. About this time I began to suspect that the company involved was not legitimate. Maybe this was a scam. The next time that I was home to receive one of their daily doses of harassment, I, and I am not proud of this, screamed profanity into the phone while telling the woman to stop *&*&(^*() calling my house. She replied cool as a cucumber, "you're just gonna keep getting them!" To that I said something else, and then this time appropriately,was hung up on. Believe it or not it was less than a week later that I received another phone call. This is where it gets good. I had decided to play the game. I baited "Alan". Exchanging fictitious information long enough to get a company name and web address out of him. After I refused to give hime 3,800.00 until he gave me a phone number, yet again I was disconnected. So I decided to do something about it! Now I had the company name and web address. That believe it or not was all that I needed to get the names of the chief executive officer, the executive vice president, and the senior vice president. From their good ole google help me to find two of their home addresses and phone numbers! Hold on though... before I go postal I did hack into the company phone directory and leave a voice mail on the senior vp's mail box informing him of the harassment taking place and what my intentions were if they didn't stop. From there in case this fell on deaf ears I have back up. Remember the company name? Well all tax paying legitimate companies must file with the SEC. And guess what? They too have a website where you can look up the different companies and the owners of them! I also have that information now as well as the lawyers name and number that is representing them! Don't take it anymore, let's start calling them at home too! P.S. If you have been receiving these calls as well, the companies name maybe Warrantech, and the website maybe www.warrantech.com, Pissed of, in Idaho!

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james17
, US
Dec 13, 2015 7:25 pm EST

I bought a pair of Bluedio UFO with a 3 year dent and spills guarantee from SMART GUARD (warrantech). I did this because Bludio in China does not honer people in the US. I know ive tried so when I saw that was it was 3 year guarantee, of course i paid for it. after 4 months they broke. I called the number they gave me [protected] then they transfer me to amazon. there excuse was trey cannot supercede the 1 year that the original company has (i don't know what that means) they gave me my monie back without my permission on my credit card.THEY ARE SCAM ARTIST! THEY OWE ME, I would not have purchase them from Amazon. I learned the hard way. I'm out 200 bucks, thats 1/3 of my income.I prefer Ebay, they wouldn't have gotten away with this!

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Mikey
, US
May 20, 2009 12:06 pm EDT

This investigative report has identified who Pacific Guard Warranty is. They are run by a man named Christian Westbrook. His picture, home address and telephone number appear in the blog if you want to discuss your warranty with him.

http://claycord.blogspot.com/2009/05/auto-warranty-calls-coming-from-concord.html

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sam
Lone Tree, US
May 16, 2009 8:55 pm EDT

Please call [protected] and dial extension 1664! This is one of the scammer's direct number. Please call him as often as they call you.

I got a call from [protected] and played along. The Reverend Anthony tried to sell me a warranty and gave me his number and extension.

I have been hassled enough by these guys please return the favor!

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Hawaiinole
, US
May 10, 2009 1:19 pm EDT

They called me from 14 different numbers and locations. Now whenever a number pops up on my caller ID that doesn't look familiar or local, I wont even answer it. I did play along on their game though. I pressed the number to talk to a rep, the woman asked me what year and make & model of my car. I answered her with an accent and said umm yes, I have a 36 inch penis. She actually thought it was funny and laughed. Then she hung up. They still call me maybe once every 2 weeks so I guessed me playing along with them kind of worked.

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fedupIN
erie, US
May 04, 2009 5:53 pm EDT

Received yet another phone call from yet another number (tried blocking the one from my cell phone but it didn't work) I played along, and said I had a newer car and asked how they got my information. I was told by the guy on the phone that when I bought the car the dealer sent the information in. First, I don't own a new car, its older than dirt, second my old car was bought from just a regular person, no dealership. This proves they are outright liars and should NOT be trusted. Anyone who even works for this company should not be trusted with anything they are the lowest of the low!

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pookeye
Chicago, US
Apr 27, 2009 10:01 am EDT
Verified customer This comment was posted by a verified customer. Learn more

I just received a call from these a$$holes, i tried to get a company name and they hung up on me.. glad to know that I didnt trust them right off the bat. here is there number [protected]. I dont know who these people are, but i didnt like being hung up on.

but if they call my cell phone again, i'm going to have to do something about it..

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DogCow
somewhere, US
Apr 03, 2009 3:08 pm EDT

Got a call on my cell phone today from: [protected]

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Lacy
Canton, US
Apr 02, 2009 12:16 pm EDT

Please make the calls stop! I asked for a company name and was given
"Warrenty Service Center." I asked where they were located and was quickly hung up on. The calls will not stop. How can I make it stop? The phone companies and the government are going to have to step up and help. I'll join the class action! lpiippo@hotmail.com

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Layla Bahia
Redwood City, US
Mar 31, 2009 4:49 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

A salesman named MARIO from Pacific Guard Warranty just called me on my cell. His extension is x4210. He hesitated before sheepishly giving me the name of the company. He was probably a newbie. I get automated calls from this company on my cell and home numbers every day, a few times a day.

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prinfab
Carrollton, US
Mar 23, 2009 11:11 am EDT

I too have been getting calls like this and have been trying to get them to stop. I have not done a whole lot of research yet, but I have a hunch that the Warrantech Company in TX is not responsible for the telemarking calls. I think the scam artists are just using their name to con people into looking a real website where it looks like they are a valid company so they can get money out of it. If you go to www.warrantech.com it has all kinds of contact information and informations about their policies along with a special page that explains that they make no outbound telemarking calls. I think this company is an innocent party and not a part of this and they are getting unfairly nailed by the scam artists. When I talk to the telemarketers, they cannot explain any of the details of the warranty and just want money, and when I called the real Warrantech, they seem happy to explain their policies. When you call the real warrantech at [protected] and listen to their telephone options, the options are to make a claim and questions about coverage, not if youre interested in new coverage. When I called them, they told me they couldnt sell me a warranty directly to me because they just sell to dealerships...they said in order to have a warranty with them I'd have to go through my car dealership. I think they are being used by the scamming fake telemarketers. I wouldnt be mean to their ceo or others untill I was sure they were affiliated as they seem to be victims too.

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