WAMU / Washington Mutal Bank / refinance
I recently went through WAMU (William Wiggins)for a refinance on my present home and existing loan with WAMU. After a month of questions and figures we came to an agreement to send out an apraissal company (LSI) @ $615.00.
After 2 weeks I finanly got an E-Mail from Dawn Jaeger in the loans department telling me my house was apraised for only $328,000.00 and the value was not high enough to refinance. So I was denied the loan. I called to file a complaint about the apraissal and they referred me to LSI who does all WAMU's apraisals. They showed no record of the apraisal ever being done!! Yet they denied me on the value of my home?? I recently went to CountryWide and the house was valued at $352,000.00 and my loan went through and closed with in two weeks. The apraiser for WAMU didn't take but 5 minutes and under valued my home, which in turn it ended up costing me more money for a second apraisal and my refinance was a little bit more per month then WAMU. Makes me wonder after being a loyal customer with them, never late on payments. How they can come to the conclusion off one apraisal that your house isn't worth refinancing through them. I called to complain about it and no one will do anything about it. William Wiggins and Dawn Jaeger won't even acknowledge my E-Mails to them or answer the calls from me!!