I am experiencing a similar situation. I feel very angry with chase and cannot express how much I miss WAMU.
First they did not send me a statement for Feb 2009 or email alerts, so feeling suspicious I checked online. I was about 3 days late. I immediately paid my bill in full, but was still stuck with the finance charge.
Then the injustice doesn't stop there, I was charged a huge finance charge, something that I never experienced with WAMU.
Oh but the fun really begins when you start talking to these Chase idiot reps. They are probably the meanst and most unreasonable people ever.
Not only do they not listen to you, after you waited for ages for them to pick up, a guy name Jan told me "well sir you're not with WAMU anymore, this is Chase" YES I've noticed!
Feeling so put off and angry and spending 3 hours on the phone, I decided to cancel my card. So I was shuffled around some more until I got to a guy name Maurice. He is just as incompetent as Jan, he tells me that he cannot close the account until this cycle ends. WHICH is 3 DAYS from today. Can you believe it? It is okay for me to wait on Chase and waste my time some more just so they can get their system together!
I would like to charge Chase for wasting my time!
Chase has really turned itself into an even more stupid organization with even plenty of incompetent, inefficient, and ignorant people. PLEASE Chase if you're going to become a money crazed, blood sucking evil corporation, hire someone who can speak intelligently and work efficiently!!!
AND by the way, you have just lost a customer who's never missed a payment or even late for one. Who will tell all his friends and family about your evil doings. By word-of-mouth, us angry customers will take you down.
STUPID company! DON't you know we have capitalistic market, the way you're running the credit business will not give a sustainable supply of reliable customer base!