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wamu cards / website payment

United States
I just wanted to state that many times I have submitted payments to Wamy cards and they have not gone through, causing my account to go unpaid by the due date, causing my account to accrue to late fees.
As many others have mentioned, the customer service is a joke! THey say they can't refund anything until you make a payment, even if the late fees were because of their delinquent website!!!

I'm so frustrated. This happens every couple of months, and is really interferring with my ability to be up to date with my payments!

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