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4.0 8310 Reviews

Walmart Complaints Summary

755 Resolved
1975 Unresolved
Our verdict: When using services from Walmart with a poor resolution rate, be vigilant. Understand the common pitfalls other customers have faced. Prepare thoroughly for any interactions with their customer service, and consider alternative solutions if your issues are not addressed satisfactorily.
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Walmart reviews & complaints 2792

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7:49 am EST
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Walmart product care plan

Purchased TV and 2yr service plan 7/29/2007. on 12/20/2008 the TV quit. I called the product care plan 24 hr service phone # listed & was told I would get a call from the repair service in a day or two. since I had not heard any thing yet, on 12/22/08 I called again only to find out my first call had not been acted on. They even had my address as Bosie, Idaho.(never been there) I then received a call on 12/23/08 that a repairman would be there the following Wed. in the A.M

(12/24/08) but none showed up. I called again that late afternoon to find out the service call was scheduled for Wed. the 31st of Dec. and I would receive a call to set up an appointment time. The repairman called that morning to let us know he would be here in 15 min.(NICE NOTICE) The repairman told us the "power supply" was bad but he would have to order it and he would be back the following week to intall it. Today is Jan 19th and still without a TV. Wal-Mart is good at giving the run-around.

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trish ad
, US
Apr 25, 2011 8:46 pm EDT

I CAN RELATE TO THE ABOVE POST I BOUGHT THAT WORTHLESS EXTENDED WARRENTY ON A DELL COMPUTER I BOUGHT AT WALMART CALLED IN THE CLAIM ON MARCH 5TH WAS TOLD A REPAIR MAN WOULD BE OUT IN FOUR DAYS THAT DIDN'T HAPPEN THEY SAID POWER SUPPLY WAS BAD THEN THE MOTHER BOARD THEY SENT PARTS BACK AND FORTH REPAIRMEN SHOWED LEFT DIDN'T KNOW WHAT HE WAS DOING I'VE MADE MANY CALLS TO COMPANY THEY WAS SUPPPOSE TO REPLACE COMPUTER THAT DIDN'T HAPPEN THEY SAID THE COMPUTER LIKE I HAD WAS NO LONGER AVAILABLE ( AFTER ONLY A YEAR? ) I HAVE THEATEN TO CALL ATTORNEY GENERAL AND BETTER BUSINESS BUREAU THEY WERE SUPPOSE TO SEND ME A CHECK APRIL 8TH. IT HAS BEEN A MONTH AND STILL NO CHECK THEY KEEP SAYING IT IS BEING PROCESSED AND IT TAKES 7- 10 DAYS I HAVE TALKED TO MORE THEN ONE SUPERVISOR SAME STORY IT IS NOW APRIL THE 25TH I CALLED WALMART THEY ARE NO HELP AT ALL. WILL NEVER BUY ANOTHER EXTENDED WARRENTY FROM WALMART ON FRIDAY APRIL 29TH MY CALL TO THE ATTORNEY GENERAL WILL BE MADE. BY 9AM. WITHOUT BEING PROCESSED IN 7- 10 DAYS HOPE THIS HELPS OTHERS FROM BEING TAKEN BY THIS COMPANY

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chygin
Weaver, US
Dec 21, 2009 8:54 pm EST

We purchased a Vizio tv from walmart in June of 2007, the set quit working the 1st time around May 2008. It took approx 2 weeks for a repair shop to call and tell me what was wrong with my tv. They never came by (Pratigan Technology in Douglasville, GA), when they did finally arrive 4 weeks after service call they ordered the wrong part. They then had to take my television and they could either bring it back in 2 weeks or I could drive 2 hours and pick it up in a week. We chose to pick it up. The whole process Repair Now did not follow up or call to let us know what was happening, I had to make every call to find out the progress. Finally after 6 weeks of no TV we received our TV back in working condition.
The TV quit working again on Nov 15, 2009 still under warranty. Again called to place a service claim. I was told I would receive a box to ship my TV to a repair facility and would receive it back with 2 weeks. About a week later, I called back, and was told the process changed and they were trying to find another repair shop. After another week of waiting I called to find out progress, and was told they had given up on finding a facility and were going to send me another TV. The next day a repairman calls to see if he can come by in the afternoon to look at the TV. I agreed, and 30 minutes after he left, I received a call from Repair Now. They were letting me choose another TV, and cancelling the repair. I was then told the TV was out of stock, and would be receiving a refund check in 7 to 10 days, this was on Dec 8, 2009. It is now Dec 21, 2009 and I still don't have a TV or check to buy a new one. I called tonight and was told they had approved the check and it would be mailed after the 1st of the year, and that I needed to refuse a tv that was shipped in error. I called the girl a liar for telling mail only went out one day a week. I called a few minutes later and got a different "supervisor" who told me checks went out the day they were cut and the check would go out tomorrow, and that mail went out daily.
Anyway, I know this is a very long comment, but I want people to know the kind of service to expect from the warranty.

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Mr. M. Mouse
Nowhere, US
Dec 06, 2009 12:02 am EST

Nope... blame NEWCorp. They are most likely the administrator of the warranty contract. Good luck trying to talk to a human being to complain, they LOVE to play "push the number and wait" game.

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blahsmackblahyada2010
, US
Aug 14, 2009 8:23 pm EDT

If you could read. Wal Mart's name is no where on that 2 yr extend warranty. So you can not blame Wal Mart.

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4:03 pm EST
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Walmart unauthorized billing

I was sent a cashier's check in the amount of $1250.00 from a Woodforest National Bank located in Houston Texas. A letter was attached to the cashier's check informing that i had been hired to participate in a customer service survey at Walmart's money gram counter. I was supposed to keep $200.00 for conducting the survey, after completing a survey report and forward the remaining money to a Lola Grunden in Toronto Canada. This sounded like a scam so I immediately went online to see if other people are being scam or by this new scheme. I hate all the scams that are conducted online and desire to fightback.

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10:05 pm EST
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Walmart ruined my hair

I went in to get my hair trimmed. The girl that cuts my hair was not there. This person comes up to me after signing in and stated that the girl that I wanted to cut my hair was off that day. Me, thinking everyone in here is a professial, let her cut my hair. She ask how do you want it cut. May I state that it had taken me over three years for my hair to grow to one length with the back a little shorter. I stated just TRIM the back, feather bangs and maybe thin it a little. Same thing I had been saying for years. She trims the back and then turns me away from the mirror. After cutting, blowing drying and putting about three different products on my hair. She turns me toward the mirror. It was horrifying. My hair was cut all over in 1 -2 inch layers, bangs cut straight across, and the back so short it looked like a guys cut. Oh, but she left the sides just about a inch shorted than when I came in. I cryed for a week. This person cannot take directions and sure cannot cut hair. And has no business working in a salon.

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scummings
Greenville, US
Jan 22, 2011 10:48 pm EST
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My daughter had a terrible experience with smart styles we go in and she tells the lady she wants a trim, make it to where its just below her shoulder, I thought that there would be people working there with experience and not getting trained, the lady cutting her hair was not experienced she had another lady helping her, I thought to myself lets give her a chance, but the more they cut the more I noticed they were using my daughter as a guinea pig, so when they called the lady I think was suppose to be the supervisor over to help, I stood up and told them I was not paying for this you ladies have cut my daughters hair shorter than what she wanted, the lady that was helping the trainee spoke up and started getting rude saying you gonna pay me, my husband said no we are not and we all left and went into wal-mart to do our shopping, they didnt have what we were looking for so as we were walking out of wal-mart the lady that was helping the trainee approached before we could get out of the store and followed us out in the parking lot threating us wanting to fight, and whats so sad this lady will still have her job cutting peoples hair and my daughter has to walk around humiliated for the way they cut her hair, needless to say she cried for hours after we got home that day.

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Shannon Henson
, US
Oct 18, 2009 3:48 pm EDT

I went to my smart style salon and asked for a pixie cut ( I came there with about 5 inches of hair ) and the woman cut all my hair at about half an inch or less in some areas. I am BALD. I am having a hard time coping with this and I am working with the manager of the salon for a refund. Anyone want to discuss this you can reach me at www.myspace.com/shannon_henson
I posted before and after pictures here, I had to dye it a dark color to make my hair look fuller...

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lionheartedthemoose
Lincoln, US
Aug 29, 2009 6:45 pm EDT

Hire a hitman. Blow that dirtbag away!

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stephenw
calgary, CA
Aug 29, 2009 6:41 pm EDT

I hope you didn't pay for that terrible service!

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Helen Jones
Leeds, GB
Feb 22, 2009 4:23 pm EST

Most salons have the practice of giving their clients a change if they are truly unhappy with their hair cut. If it hasn't been to long since the hair cut, try calling in and explaining your problem to see what they can offer you.

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stop the whining, you suck!
shittowne, US
Feb 22, 2009 1:56 am EST

try putting some fried bolony in your hair, that should do the trick

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12:54 pm EST
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Walmart double charged

I mistakenly swiped the wrong card while paying for my purchase. I caught my mistake and did not sign the authorization. I was told by the CSR (who was quite rude) that the transaction could not be backed up and I would have to recheck the order on the next register.

I ended up with smashed groceries (which they did offer to replace if I drove the 12 miles back to the store) and the transaction charged to both cards with an overlimit fee assessed on one. The CSM told me that I had authorized the charge to the card as soon as I swiped it. I believe that my signature is required for the charge to be authorized.

I never signed the authorization. Should I press fraud charges against Wal-Mart? They told me it will take 2 weeks to refund my card, but it was charged on the first business day.

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lcyoro
Waialua, US
Jun 23, 2009 2:46 am EDT

Once the card is swiped and the signature bar shows up, you have crossed into the land of no return. Transaction can't be stopped. Once you swiped, you petty much authorized the charge, signature or not. You don't sign online, either, but the charge goes through. By the way, reversing the charge can take 7-.10 days. That's not Walmarts policy, its the credit card company

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Brett
Fox Island, US
May 24, 2009 4:18 pm EDT

You can't press charges when you made the mistake and gave the wrong card. Next time be more careful.

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8:22 am EST
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Walmart bad service

Today on January 3 around 8 pm, I went to your store for an exchange of an gift set. Well the item I was returning, price was reduced. I told the tall male customer service person that I was willing to keep the item if I got a price adjustment. The guy said okay. Then I told him, that the rest of the items on the receipt were in my car and could I do the other items that I had bought a week earlier. He said "yes!" Well, I go to my car and come back 20 minutes later and got another customer service rep. Well, I told her I just want to do a return and buy back. She asked me who said I could do this. I pointed to the guy next to her. He told her "he did." She takes the item and goes two different people. She comes back with an female African manager. I asked "what was the problem?" She said, that I could not return the items because they were holiday items. (Vanilla Lotion & Soap gift set). I asked " Where on this receipt or on the board above me, that it said that?" She said, "It has always been that way. I told her, that I just did it 5 minutes ago, and someone else approved it, why was the process changing now. They said the other guy did not get it approved by a manager. I told the argumentative manager "Since I was getting bad customer service, then I could return the items with a receipt since she was refusing to give me price the adjustment!" She storms off, in an angry tone saying "I will not allow it!" Then I told short female customer service rep that computer allowed a price adjustment without a manager, why do we need to discuss it with the manager. She goes on and says that the guy next her was new. I told her "I didn't care, the computer allowed it. What's the problem?" I was so upset with the bad customer service, I told her to return all the items and the items I was about to purchase I left them in the store. In addition, I told her that I guess the customer isn't always right at Wal mart" I thought Wal mart and I was going to have a good relationship since, the store moved. I wanted to stop shopping at Target. I had never had this bad of service at Target. Therefore, I would like to know, what is Wal Mart's problem. Sorry, I didnot get their names, but I am pretty sure, you can just check the schedule to see who was working at that time. Wal mart needs to post their rules or stop disrespecting innocent customers.

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Brittney,Dakota, and Maddies Mommy
powell, US
Mar 26, 2009 3:05 pm EDT

Wal Mart has went to ### since SAM WALTON passed... After my experience last night I refuse to ever shop there agian... The one in Sevierville TN is the worse...Last night My friends and I went in there to get some Easter shopping done... I got a sucker for my 2 yr old and got to looking it was broken so I sit it out of the buggy! well this store associayte named SANDY came acting like a 7 yr old threw it back in our buggy and some shoes I quess someone else had sit out and then calls a security scan on us! we told the managers and I have emailed corprate... This old lady was so unprofessinal cause I sit a sucker out of my buggy cause it was broke! I am through with WalMart, walmart only hires what sounds to me uneducated ###s...I will go to target now on! hope alot of people do to!

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11:28 pm EST
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Walmart took my funds of 250.00 and wont refund any thing

I loaded 250.00$ on a walmart prepaid visa card called to activate card they refused me the visa card and told me I would receive a check in 7 to 10 days its been 20 days and no check to pay my bills this has caused me extreme financial problems and now they have no record of the money transaction I was ripped off of the 250.00$ and the load and card fee's. I will never trust or use visa and never use Walmart again please help!

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Veronica86
Houston, US
Jan 24, 2012 11:08 pm EST
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I contacted city police to file a report against this company and Walmart.
I also bought a Walmart visa reloadable card to pay a bill, I was UnABLe to activate it, , asking me serious of questions name DOB adress social? I didn't not give then my social thought it was pointless and fishy.. After an hour and a Hal on the phone they tell me they are gonna expedite a refund e
Because my information did not match and neither did my social.. wTF? I never entered a social, Walmart wont do anything or give me my money back, the company won't send me to a representative just keeps ending my call.. I looked online and was surprised at home many ppl been scammed.. police is getting involved, I'm not gonna let them get away with this!

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RPeterson
, US
Sep 01, 2009 8:41 pm EDT

Wal-mart took my funds as well and I am more than furious after dealing with them for hours on the phone today!

My husband and myself, recently laid off. Mother (who lives out of town and was visiting for the day) purchases pre-paid card for us to get some groceries, etc for things we needed immediately for us and our kids. I go online to activate card and am told activation was stopped and to click button for refund. Instead of clicking refund button I called the activation number on the pre-paid card. After going through the entire process again over the phone I am transferred to a call center rep @ 24/7 call center services. The rep explained to me that there was an issue because I have had 2 wal-mart prepaid cards in the past. One using my first name and the other my middle name. (I go by my middle name) On some documents, cards etc, I have to use my full name and did so for the first card. They even confirmed my full name by stating that it was on their records. I then provided her with my address, phone number, SOCIAL SECURITY Number and the activation number off of my Wal-mart receipt along with the pre-paid card number. I am then told I could have my card activated but had to fax them a copy of my DRIVERS LICENSE. This sounded absurd to my husband and myself but they had our money. So having just a few dollars to our name, we had to go pay to have my license copied and to have it faxed. I then call the company back and cannot reach a live person. I had to go through the activation process again just to reach a custoner service rep. When one finally gets on the phone, I am told my card still CANNOT be activated because I did not fax them a copy of my SOCIAL SECURITY CARD with my drivers license. I explained to her that the first rep, "Melinda" DID NOT tell me I need to provided my SS# Card and that I absolutely refused to do so anyway as this was only a pre-paid card. WE GAVE THEM MONEY! I asked if the card could be registered in my husbands name or even mothers as she purchased it and I was told NO. I explained to her that there was nothing more I could provide as they had everything except my blood. I gave them a copy of my Drivers License, they have my SS#, my current address, my previous address, phone number, activation number and card number. What more would I have to do to get MY OWN MONEY back to me. I then asked to speak with a supervisor. After 15 minutes on hold, I began to speak with a supervisor (Heidi) who pretty much sounded like the second rep (Meline) who I had just been speaking with. I explained to her that this was ridiculous, it's a pre-paid card and that I have the receipt in my hand showing where we purchased from them and they have OUR money. I told her I felt like they were stealing from us and that after sending a copy of my drivers license and now them wanting a copy of my SS# Card that I was very weary of their company. I was told it was "Federal Law" to request those items. She then informed me that at that point they wouldn't even except a copy of my SS# card if I were to send it to them. She then told me she would mail me a refund and asked the address to mail it to. I told her I (my mother) made a purchase, they had our money and I wanted the card activated today. She kept refusing and kept asking where to send the refund. I then told her I would contact her back tomorrow after speaking with my step-brother who is an attorney and she stated that she would expedite a refund check out to me via UPS (at no charge to me) and that I should receive it within 3 business days. I agreed but am very weary as to whether or not I will receive it. I find it very suspicious that so much information is need and faxed to obtain money that was GIVEN to me. It's a PRE-PAID Card! Im not applying for credit. This whole experience really has me thinking twice about the manner in which Wal-Mart operates. I even contacted the manager of the Wal-Mart where my mother purchased the card and she thought it sounded strange, yet when she went to discuss it with her manager-she told me nothing could be done on their end. Now, in the meantime...we literally have no money and will be praying UPS delivers the refund. I will never nor anyone I know purchase a card from them again.
Needing all of my personal information faxed to them for a pre-paid card is crazy not to mention still not being able to have access to my money. It's not right and I will defintely take this further. This has left us very bad off at the moment and its not only affecting me and my husband but our children as well. I just pray my personal information goes no further and we receive what is RIGHFULLY ours.

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frankie801
, US
Aug 28, 2009 10:36 am EDT

walmart prepaid visa should of been active since the time of purchase the card even so if the card is a tempory one, into you get the real one in the mail only if you got the real one in the mail and loaded it first before activating it could of cause some problem since account wasn't activated with the new card in the first place because the legit one that comes in the mail has to activated online or over the phone its possible also instead of using the the tempory card that was active already you use new real card that came in the mail that wasn't acctive or you loaded it at the store and the cashier did something wrong longest you got receipt or some type proof that it came out some account you able to get your money back. and i was trying best to figure out this mystery since there isn't enough information supplied what you say

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2tiny
Windsor, US
Jul 28, 2009 8:02 pm EDT

DITTO THE EXACT SAME STORY HERE WHAT THEY ARE DOING AGAINST THE LAW AND WE NEED TO BAND TOGETHER AND MAKE THESE GUYS HAVE TO ANSWER FOR WHAT THEY ARE DOING. THEY BANK ON THE FACT THAT PEOPLE WHO THEY TARGET DON'T HAVE MEANS TO FIGHT BACK AND THEY NEED TO KNOW THAT WE WON'T BE RIPPED OFF BY THEM. GO TO ANY AND EVERYPLACE TO FILE A COMPLAINT FTC, GO FEDERAL, STATE AND COUNTY GO TO THE GOVERMENT WEBSITE FOR YOUR STATE TELL ANYBODY AND EVERYBODY YOU CAN AND WITH A LITTLE LUCK WE WILL GET JUSTICE MAYBE WE WON'T SEE OUR MONEY AGAIN BUT IT WOULD BE WORTH EVERY PENNY TO SEE THEM GET WHAT THEY DESEVE.

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concernedAmerican
New Orleans, US
May 11, 2009 1:35 am EDT

This is common and just another fleecing of America. Wal-mart is a communist enterprise. Yes, I said it "Communist Enterprise!" They sell a majority of goods made in communist countries for up to ten times the amount it costs to produce and ship the items. Not only do they fleece America buy turning a huge volume profit on defective goods, they contribute to a large scale problem of environmental damage. They know full well that within 60 days a large percentage of their inferior products will end up in American landfills.
This company is criminal to say the least and should be prosecuted for their actions. The most un-American company on the planet.
Want to Support Communism? Shop at Wal-mart. Sam is turning over in his grave.

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5:49 pm EST
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Walmart video game return

Approximately 1 week ago my son (he's 10) purchased a DS video game, Madden 09'. Yesterday, 2/17/09 we attempted to return the item due to it having a "glitch" causing the game to not work properly. We had the original receipt and bag. At first I was told we had to exchange the item for the exact same item. Upon checking the game area in the Electronics Section, I found that they were out of the item. Upon returning to "Customer Service", I was then informed that my son still could not have his money back to allow him to purchase the game elsewhere. We were then informed that we had to pick out another game. When I objected to this, I was informed that the stores policy was exchange only due to the item being opened. I explained that there was no way to know the item was defective without opening it. At that time I asked to speak with a manager. The associate retrieved "someone" from the back room, who had no Walmart identification, yet claimed she was the manager. She also refused to refund my 10 year old son his money. When I attempted to inform her of the issue at hand, she continually spoke over me about Walmart's Return Policy on opened electronics. I then became irate and again attempted to explain how 1st I was told the policy was exchange for same item only, when that didn't work to their favor (due to being out of stock); 2nd I was told to pick another game. When I refused the 3rd thing I was told was that they would give us store credit. They (Walmart) got their money and were refusing to give a 10 year old a refund on a defective item. After being left with no other choice, but to take the "store credit", I informed my son that I would make good to him on the money/game that he was out. It doesn't say much when a large cooperation treats a 10 year old as if he was attempting to rip them off. Some cooperate image. I personally spend $2500 OR MORE a year at Walmart. Money I used to spend there on back to school clothes/supplies, birthdays, groceries, etc. If this is how they plan on treating their customers then I WILL shop elsewhere! Short of an apology to my son and me, as well as something for my son's aggravation by the way we were treated, Walmart has lost a family of spending and we will tell our extended family, friends and my co-workers, DO NOT SHOP AT WALMART!

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domoeatsu
Damascus, US
Jan 24, 2011 9:03 pm EST

so i called the copy right law office in washington d.c. i waited like 30 min untill some lady picked up the phone. according to her there is no such law its just a store policy that says u cant return something cuz thats how they basically dont lose money. if u really not sure about a game wat you do is buy it used at gamestop. gam, estop and eb games give you 7 days to try he game so if you didnt like it return it. if you liked it and want to just get a new one exchange it as simple as that. foocking WALMART IS GAY. target gives u 90 days and dont really give a [censored]., besdt buy has the sme policythe number to the copyright office in washington dc is [protected]

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AndromedaMeissa
North T, US
Nov 22, 2010 9:46 pm EST

Get this one.. My eldest stepson was watching his six year old brother. The stupid stepson let his little brother go into WalMart with $150 by HIMSELF to buy video games. Stupid WalMart sold a six year old Call of Duty Black Ops (rated M for mature) and Star Wars The Force Unleashed II (rated T for teen). I'm not even going to go there about the stupid brother letting the six year old go into WalMart with $150, that was a rage in itself and big brother will no longer be watching little brother. So, anway, WalMart sold the six year old these games! Mom and dad find out about it and mom goes to take the brand new unopened games back to the store (as she found them under the six year olds bed). Of course I can not find a receipt because neither knucklehead knows what they did with it. So, already realizing they will NOT give me the money back as no receipt, I was thinking that they would give me a store credit for them (as I do a lot of shopping at WalMart). So, not only did the store BREAK THE LAW by selling these games to a six year old. But they told me that I would have to exchange the games for exact cost merchandise even though they were unopened! WTF? There were no age appropriate games at $59.96 for a six year old for the video game system we have. They would not let me get games that were $49.96 as they had a couple that I would have gotten and let them keep the extra $10 a game. Nope... I ended up having to exchange them for games my husband may or may not want and the $140 is coming off big brothers Christmas present to refund his little brother for 1) letting him take all his saved up money to the store and blowing it. 2) for letting him go into WalMart by himself. 3) For not immediately turning right back around and returning the games when he saw what his brother bought and 4) For loosing the receipt! I find it outrageous that since it was WalMart's error that this transpired that I couldn't get a store credit. I'm done with WalMart. There are plenty of other stores out there, that are much mor accommodating.

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answeringyourquestions
, AR
Oct 13, 2010 7:12 pm EDT

OMG! JUST BECAUSE ITS YOUR KID, THEY HAVE TO GIVE HIM WHAT HE WANTS? THATS NOT HOW THE WORLD WORKS. THE POLICY APPLIES TO THE CONSUMER, AND IF YOUR KID WAS INCLUDED, TOUGH [censor], YOU PROBABLY SPOIL HIM AND WANT HIM TO HAVE EVERYTHING DESPITE THE RULES... NOT GONNA HAPPEN, IN THE REAL WORLD, START LEARNING "10 YR OLD"

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jbplusthree
, US
Oct 11, 2010 10:13 am EDT

This is all a bunch of bull.. it is not a federal regulation that Wal-mart or any other store in America has to abide by. It is a federal regulation stating that for example.. Wal-mart will not be refunded for opened video games that they accept back from customers. So point blank, they can refund your money, they just choose not to. because god forbid that a 50.00 loss on a video game should put a crunch in their million dollar day. I just had the same experience and needless to say that after 20 years of patronage, I am done with that damn place. And I also am a former employee of this corporation and I do know that they rip people off with their "policies" and they schedule 12 cashiers yet only have 3 on hand at the check outs because they KNOW people will wait. no they EXPECT people to wait. they know you aren't going to leave your cart there and walk out and go to another store and have to do all of your shopping all over again. its sad really. that this is how people get treated when they CHOOSE to spend their money at a specific retailer and support this business, and then they get treated like crap. 100% customer satisfaction guaranteed. right. only if it benefits them at the same time.

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Lucy Lou
Wichita, US
Oct 07, 2010 10:55 am EDT
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As a former employee, I can say this for Wal-mart returns on electronics items -- Computer games, etc.

Because of copyright issues and policies with the company who actually distributes computer games to Wal-mart (computer games are not actually "Wal-mart products" actually owned and distributed by another company), open computer games cannot be returned for a flat-out cash refund, even if a customer paid for a game with cash...with or without a receipt or if it is past Wal-mart's refund policy guidelines.

The manager was not out-of-line in this case, offering another product or offering a gift card instead because they didn't have the item. It wasn't that the manager didn't want to refund the money. By law, they are not allowed to once any electronic game is opened...even if a customer has a receipt. What I used to tell customers is, check the title before you open it to make sure it is what you want. If it is defective, I can exchange it or the exact same title but cannot exchange for a different title unless it is out of stock. By law, any defective merchandise is not suppose to be allowed back on store shelves, though I am informed in some Wal-marts merchandise makes it back onto the shelf.

Don't be mad at management for following company policy. If you don't like a store's return policy, you don't have to shop there. Best policy is to find out a store's return policy before you ever have to return something. Then, if you do need to return an item, you know what returns the store will and will not accept. Not every store (Walgreens, Best Buy, Freddie Meyer) etc has the same return policy.

Management at Wal-mart didn't treat you unfairly by offering to exchange your game for a new unopened game of the same title. Normally, this is what happens. However, when someone learned they were out of the title you wanted, they offered to give you another title. Since you didn't want another title, they offered to give you a gift card so that you could purchase the item the next time it was on the store shelf. On rare occasions, I, myself, have witnessed times when a customer purchased a game, it was defective and the company didn't have a replacement and wasn't getting any more of that particular game. They could either choose another title or receive a gift card. They were in the same situation and they didn't complain because they could not get cash back. They understood the store policy.

In any case, I don't think customers should expect something when company policy clearly states electronic items must be unopened to get a cash refund.

Clearly, when the store couldn't help you...because of federal copyright issues, you do have other options. You can take your game, call Nintendo itself and ask what they do about defective merchandise, since it is their game. They may have been able to ship you a new game...or refunded your money, in accordance with thier policies.

I have brought food in the store before which was out of date. Instead of taking it back to Wal-mart, I simply called the company. Do you know what the company did, they reimbursed me twice the price I paid for the item...so I could go back and by two more of the same product.

Don't blame the system if you aren't happy with it. Work with it or take your rights as a shopper and go elsewhere.

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Bobbarker
Boulder, US
Sep 26, 2010 1:34 pm EDT

First off yeah there is a copyright law in place otherwise the media market would crash...movies, games all of it. Just imagine buying one movie, watching it and bringing it back for another and another and another. How would anyone make any money? So yeah the information you were told about exchange only for the same item was right.

Now about them being out of the game and not giving you a refund. I'm a manager at a walmart and if you had a receipt and we were out I'd suggest another exchange but if not a refund should not have been a problem. The copyright police aren't going to burst in and start kicking [censor] and no one is going to get sued it's just simple customer service and I'm sure any studio or game developer would agree.

On the flip side if this is the second or third time I've seen you up there for an exchange like this and it's a short enough time frame that I actually remember you (since I don't have to go to the front that often). Then sorry youll probably be SOL cause I'm just not going to trust you and I'll have a policy to back up the decision.

Also don't listen to Neal. He sounds a little disgruntled. I have people working for me just like him and truthfully they are a pain in the [censor]. You have to watch what you say because a simple "hey we need to move this older merchandise" turns into "the managers are forcing me to push this awful merchandise on customers and I think it's wrong because I like to create drama". I've worked here eleven years in several different stores and I've never heard of half the stuff he is talking about. Now talking about customers oh yeah, you act stupid in the store or come in looking all crazy were going to talk some smack in the back with the other managers I mean who wouldn't? Some of its venting and some of it just helps the day move along. Anyway cheers!

Also don't

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Scotty1988
Newport, US
Sep 10, 2010 8:02 pm EDT
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Don't blame Walmart, it's not their policy that's the problem. I work for a Walmart in Maine. It's not our policy that prevents us from being able to refund customers the money for an opened video game, it's federal copyright laws. If Walmart refunded you the money the associate who did it would get fired, the Manager who ok'd it would get fired and the company would be sued by federal government. I understand your frustration, but it's actually not Walmart's fault, though some would like you to think so. Not trying to defend them, but the facts are the facts. It's illegal for Walmart to refund a video game, DVD, CD, or PC software.

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knw
Austin, US
Jun 25, 2010 5:44 pm EDT

Damn Wal-mart for following those Copyright Laws! & Lady there are people that spend over $30, 000 a Month at Wal-Mart - let it go.

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nnnnn
Toronto, CA
Apr 14, 2010 1:41 pm EDT

one thing is that if you open a game or software you cannot return unless it is defective. What happens if the game or the software suck or nice way of saying it would be not satisfied with the game or software you are stuck with it. I have had this happen with Battlefield bad company 2 for the PC the game is garbage but I cannot return it.

If you buy a TV and happy with the purchase you can return it for exchange or money back the software or games you cannot.
you pay big bucks for the games and software and cannot return it. I hate that now I'm stuck with the game battlefield bad company 2 that I don't like playing and also wasted like $80 for it.

pissed off

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Yourmomathon
, Yugoslavia
Jan 07, 2010 3:37 pm EST

Mac, you're a ### for 1. Spelling the word 'good' like 'godo'. But anyway, yesterday night I bought Cabela's Big Game Hunts '10. Sucked, it was just terrible. So I got my cousin who works there to take it back and I got my money back. Sucks for you guys!

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Walmart violation of privacy, harassment, intimidation, hostility.

Treatment of employees, and moral within the workplace.
The personnel director Carolyn has violated an issue of privacy.

An incident occurred where an associate had taken personel leave for 2 days to visit an ill family member, the notice was given to the main store manager and information was not communicated to the dept. of the associate. Therefore the associates had became concerned to the were abouts of the employee when the employee had not shown for work, one associate had went to the personnel manager "carolyn" for personel information of the missing employee, the personnel manager Carolyn had given personal information phone number and address to the associate to call and drive to the residence of the associate missing...this action violates the laws of Hepa.

Other things which happen in the store include treatment of employees with disabilities, management's emotional abuse towards these individuals such as increased work loads, neglect as in no encouragement to these employees for completed tasks, not only applying to disabled associates but also applies to hourly non-disabled employees.

Another issue is under staffing, staffing individuals with disabilities alone in one dept. to attend to customer service and overloaded work tasks to encourage the employees to resign their positions at Walmart.

Other issues are retailiation for employees which use the open door from outside sources other than the facility which they are employed, in this case Sedalia Missouri store 0219.

Policies not consistant within the facility resulting in termination of retailated employees.

My Clients would like your help to aid this situation and perhaps seek a class action lawsuit.

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Walmart - tire service department

Hello, my name is Ann Collins (female). I use walmart for almost all of my shopping needs for home or work. I have had new tires put on my 3 ton truck, and had to jump thru hoops to get that done. It was a pain to wait in 2 different lines. One out side and then inside... But my biggest problem was when I need to get my trailor tire replaced. I was told I...

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Walmart extra big rip off

I bought a prepaid visa and i am not a happy camper. The wal mart sales associate was happy to sell it to me but not so happy when confronted about not explaining about the product. I was unaware that the temp card was one time use. It took the personalized card 3 weeks to come in the mail which was supposedley coming in 7-10 bus.days, and by that time my brother had lost the green dot refill pack number. We use it as a source to wire money to each other but are in search of a new method because we are SICK AND TIRED OF BEING TRIPLE CHARGED! This damn card charges at the atm and at the card company then again every month. Lord forbid u want to call and discuss the matter oh that will be another charge.I'm a big girl can deal with being ripped off just not by rich corps like wal mart. It is bad enough the way they treat their employees. E mail me @[protected]@yahoo.com for the class action law suit. Im serious.

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chares bery
, US
Nov 03, 2018 12:36 pm EDT

changed my debit card to a direct deposit money comes from cort ordered garden can not use direct depisit expline way my card was changed to derect ddeposit

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MaryNConroeTx
Conroe, US
Mar 26, 2011 2:32 am EDT

I went to walmart to load a check I had received for $100.oo and decided to add $50.00 cash along with it. The Money Center was closed, ( 4pm) as usual, so I had to stand behind 12 people making exchanges, wiring money etc. I was charged $3.00 for the check to be loaded, then the dummy couldnt add the cash along with it, so another $3.00 goes to walmart on a separate transaction. Now I get the pleasure of spending more money with every transaction... $2.00 per purchase. Old Sam must be rolling in his grave... while we try to make ends meet. So much for American enterprise.

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tlblight
Hammond, US
Apr 05, 2010 12:04 pm EDT

im right there with u on this, thease ppl are making mad money off this and if ur not paying attention, ull never evan know it, it seems so innocent. they evan charge for not using the card its called inactivity fee." then another maintenance fee every month, thats not evan touching ne other usege charges theve got hidden in there, check this out i was reading up on there card holder aggrement, tell me what u think about this, "Changes; Waiver. We reserve the right to change, delete or add to this Agreement and to apply any such modification to a Walmart MoneyCard that has been issued to you and to value on your Walmart MoneyCard. We will provide you notice of any such modification as required by applicable law. If we decide not to enforce our rights or charge a fee in one situation, we are not giving up our right to enforce it or to charge the fee in a later situation. " basicly saying ### U WE ARE WALMART, hahaha luv it .they've got some good stuff in there card holder aggrement, check it out,

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jason
Missoula, US
Mar 27, 2009 11:16 am EDT

they ###ing idiots and rip off. thinking about suing them.

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dkhbadnews
Abilene, US
Mar 18, 2009 9:26 am EDT

Walmart has sank extremely low in the past few years with False Adversting of products and services. It is a ripoff. You are charged a fee to purchase the card, load it with money and then call to activate card. When you call they prompt does not understand what you are saying and takes forever to activate, at the end I was told you are ineligible for a personalized card. Why, who knows! Y0u can't call and talk to a human without being charged. Online services do not prompt for problems. When I returned to the store the clerk, front end lead and manager all say that it is the bank not them. I explained that all I wanted was the fee I paid for the card since I needed to purchase another kind to reload, they refuse, its the bank. So now I have useless reloadable card that is not reloadable. Not the first time I have had trouble with Walmart. Several times in the past gone to purchase items from sale ad they don't have item or when I get item to check out, not on sale. Bait and switch. Walmart not customer friendly anymore, out to screw consumer.

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alj
Kissimmee, US
Mar 09, 2009 9:28 am EDT

to the person who responded to this lady YOUR A [censored]!, this card is a rip off i have one i thought i would buy it instead of a gift card for gas ( i get 3 cents at the pump using a gift card and at first i got the same using this card! now i don't, I just went to bike week so i put money on to fill my bike, ( figured it was a safe way and the visa would let me use it at places other than walmart! so we stopped 4 times 4-6 dollars per stop! 4x6= 24.00 i put 120 dollars on it for gas, and low and behold stop number 5 declined ( zero balance ? ) so i went online, and called what they do is everytime YOU use the card reader at the pump they take 35 dollars off your card and then within 7 (working days ) refund the difference back to you so i spend 20-24 dollars and they are playing with 100 dollars of my money for 7 days and i had to borrow money from a friend to get home! you figure it out ! they are playing with millions of dollars for 7 day periods for FREE they dont pay you interest but they collect it!

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Walmart checking receipts before returns?!

What is the point of checking a return receipt and scanning ALL the items, even if you have about 20 of them - BEFORE you even get in line to return your stuff. This is a hassle and does NOTHING to get me through the return line faster, the people that do the returns don't even look at the labels I'm given by the scanner. WASTE OF MY TIME . I'd like to see exactly why they are doing this because the last few times I've had confrontations with this problem, no one could tell me the exact reason, they all just said it is part of their job. I don't care if it's a part of your job, if it's not making me get in and out of the store faster - then it is not beneficial.

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spider2thefly
P.O. Box 1227, US
Jun 23, 2009 12:49 am EDT

I would like to explain the scanning of the items at the door by the Door Greeter for you. Unfortunately, it is to deter theft. When you come in the door and have your item scanned, the Customer Service desk knows that it is a valid return and saves you, the customer, time in the long run. This is to confirm that you actually came thru the door. There are a lot of dishonest people taking items off the shelves on the salesfloor and going directly to Customer Service to return them. I t was difficult to distinguish a valid purchased item with an unopened return that Walmart had no choice but to honor. a refund, therefore losing sales. As for the yellow tags, that is just confirmation that the item was, indeed, scanned at the Greeter Station. I realize it is an inconvenience, but due to the high amount of theft in this day and age, it is necessary.

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ACS1107
High Point, US
May 06, 2009 3:22 pm EDT
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I totally agree. I recently had to return three items and had to wait while the EXTREMELY slow greeter pulled out her scanner and fumbled with my receipt and items. I watched her with patience KNOWING it would help in the long run, but no, not the case. The customer service people actually put my labels in the bag and threw them away. It was really annoying!

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Walmart refuse to post bad reviews!

We bought a Golden’s Gym 450 Treadmill and a 3 year Extended Service Plan with it. They suppose to deliver the paperwork via email but we never got it. Be aware that WALMART.COM doesn’t have a phone costumer service anymore. You have to deal with them via email. After we emailed that we never got the instruction how to download the Service Plan paperwork, we got a response with bogus instructions how to get it. Instead of including a link to get the PDF file they directed us to the product webpage and click there on a small link. This is ridiculous! Why is so hard to include a link in the replay email. We received the treadmill in less time (about 8 days) than expected, delivered to home ($30 for home delivery). It runs great and I can not be more pleased with the purchase. Great value for the buck!

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Update by Ady Max
Feb 04, 2009 4:00 pm EST

I forgot to mention that I submitted two bad reviews on their website about this and they never posted them!

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Walmart can't get my direct depsoit

For the thrid time this year i'ved to have a replacement card, each time it took two weeks to get my direct deposit of this card, I live from paycheck to paycheck you can't belive what I had to go through not being able to provide for my family for a month, now the card has expired and they are telling a card was sent that I never got so I got to way two more weeks to pay my bills this is unbelivable, i'm so stressed out from this i've come down with shingles, I can't take much more. I got my sister this same card and she put $48.00 dollars on it, she is on a fix income, she was going to pay a bill but decided to keep the money on the card incase of emergency, when she went to used the card about four months later there was no money on the card, they had charged her $5.00 per month just for holding the card that is devastaing. Its a shame that these people are getting away with taking people hard earn money and taking advantage of our seniors citizens this needs to be stopped

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tiNk1488
Tucson, US
Sep 30, 2011 3:58 pm EDT

why cant i take all money off of my card its my money

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AmyRo
Kennebunkport, US
Dec 24, 2009 9:02 am EST

WAITING AND WAITING FOR THEIR CALL!

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AmyRo
Kennebunkport, US
Dec 24, 2009 9:01 am EST

They are runing Christmas for my 3 children. Our deposit came in yesterday, went back out...within an hour. Then came back in today at 8 a.m...we got dressed, ready to go get the gfts. To be turned down at a gas station. Checked the balance...way low again $30.00 not $567.00. Called them AGAIN (like yesterday when it took all day)...said someone from IT will be calling. Trying to fix their computer problem.

I have young children who believe...we are struggling with money. Had this card for about 3 mons with no issues...them BOOM! This is horrible and ruining Christmas for our kids...tomorrow we will have NOTHING if not fixed right away.

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foxyforyou427
, US
Nov 20, 2009 5:08 am EST

People DO NEED TO READ THE FINE PRINT.

However, one thing that they are starting to do and I don't know whether it is Wal-Mart of GE Money Bank. Anyway, I have direct deposit from both of my jobs and get paid every week. Last week CSR wouldn't answer the telephone and when they finally did they told me they were having computer problems and that was the reason that my direct deposit wasn't in my account and I had to wait until 10:30 a.m. for it to deposit.

Now this week it is 6;00 a.m. (I worked 3rd shif) and my money is still not in my account again.

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Walmart lawsuit

i think walmart company should getting over people with this fake walmart money card that they sale .i went to the store today to shop and i put 20.00 dollars on my walmart card and when i got home i call to see how much was on it, it told me 15.40 so that means they cheated me out of 4.60. that money card is a big scam and no one needs to be treated like this. yall make all that money at that company and only paying the employers 7.75 that ain't ###, and yall know it. pay them some of that money that your stealing from your customer that shops there. i think the president should hear about this if you ask me.

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Update by danyelle williams
Feb 04, 2009 12:26 am EST

very piss off about my hard earn money

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Atani
Topeka, US
Oct 15, 2009 2:47 pm EDT

After you purchase the card, any money taken off is taken off by Green Dot Corporation, not Walmart.
"yall" need to get your facts straight.

Mind you there is a fee when you activate the card...but I'm sure you already knew that since you were smart enough to read the packaging BEFORE you purchased it, right?

...

Guess not.

Theres a monthly fee, reloading fee, certain other fees for certain transactions such as withdrawing money from the card...
And guess who collects those fees? Green Dot Corporation.
Walmart is a distributor, Green Dot runs the account.
Blame them, and yourself. Mostly yourself.

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Walmart buyer beware

For Christmas, I wanted to give my kids (all in their late teens and early twenties) some extra spending money. I thought it would be nice if it wasn't just cash so that they could wait and use it when they wanted to buy something they wanted.

I heard about the WalMart 'Smart Money' prepaid VISA card. VISA should be horrified. They charged me a fee of about $8 per card to load the card. Then when my kids went to use the card they found out about all of the other fees.

Fee to check balance, fee to reload the card (its not enough that they get to use your money - they want a ridiculous fee of another $8+ to reload it).

If you don't use it all in one month, they charge another fee about $4.

This is an excuse to steal and steal from those who can least afford it.

Another example of a once good company turned not just bad but in my opinion, what they are doing with this card is robbery and evil.

By the way, you don't find out about the fees until you have purchased the card - they aren't disclosed up front.

BUYER BEWARE!

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UnknownHGOJ
4568 d e a d , US
Mar 12, 2010 5:35 pm EST

We purchased a Vizio TV from Walmart for 178.00
We went home and got everything set up to the point where we turned it on.
The TV did not turn on!

Customer Service was closed by the time we had put everything back into the box to take back.
So we waited first thing in the morning. We went back to Walmart Customer Service and they told
us that the TV's serial number and the serial number on the Box did not match. We were confused
and had no clue what was really going on we just wanted to return the TV and get a working one.

The manager in electronics told the girl in Customer Service that there was NOTHING they could do about it! That manager didn't even wanna come up front to tell us herself. Location: Salt Lake City, UT @ the 1300 south Walmart. Electronics Manager! They didn't even wanna give us our money back or even trade for a WORKING TV! Stupid!

My question is...how do boxes get packed with the wrong product and get sold like that?
Or if it was returned prior to our purchase how did it get back into Walmart with out Customer Service seeing that?

Why would Walmart wanna rip people off like that, I loved shopping at Walmart, but after that incident,
NO MORE! I would rather pay more and get what I paid for than pay less and get ripped OFF!

Walmart should be ashamed, especially the Managers.

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Walmart decline

I got a walmart money card and I have 100.00 dollars on it and I went to order something online and it kept saying it was declined because of sufficient funds, and whatever I was trying to order was $88.95 so I know I had enough on there for the item I needed.

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i got teabaged
Erie, US
Aug 30, 2009 9:56 pm EDT

wow same thing happened to me! i foolishly went ahead and order something offline. i put 120 on the card and ordered 107 worth off stuff and it said declined! the kicker is they keep the money and wont refund it wtf! i could kill some1!there really needs to be a lawsuit against this scam! 99%of people that own these r poor like me and cant afford to legaly pursue this scam.such a joke...wait its not! please some 1 with the means sue these fkers!

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Ex-customer
Nashville, US
Jul 18, 2009 2:26 am EDT

I got a $50.00 gift card which cost over $54.00. When I tried to make online orders my card was declined but the order was still charged to the card. I feel like such a sucker!

I hardly ever have money to spend and for this to just be a total loss is pretty sad. Plus, I can't count the times I've had to enter my card number dealing with ordering and now trying to contact some kind of customer service.

They just give you the electronic runaround.

What I want to know is, who has the money? The merchants or VISA or Walmart? I sure don't have it! I paid good money for this card and I feel cheated and foolish for even stepping foot in Walmart again.

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Walmart fraudulent billing

Wal-Mart will not let me cancel my insurance until Oct. 2009. I have another job that covers me but wal-mart says that I have to keep it until open enrollment. They are still deducting from my check the amount for insurances but will not pay for services rendered. When ever the dentist filed a claim, it came back coverage expired. But I am still paying for insurance! They are still deducting it out of my little check!

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charles vberry
, US
Oct 02, 2017 11:46 am EDT

have charge 39.99 part phone [protected] do not what this charge is unable to find need help thank yiu

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mrspenguin
Winona, US
Apr 23, 2011 8:38 pm EDT
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oops, there, not their...sleepy today.

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mrspenguin
Winona, US
Apr 23, 2011 8:37 pm EDT
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Are you still working part-time at Walmart and the other job is a second job? That's the only way this makes sense. As for dentist bills, are you sure you are actually covered? Dental is separate and their is a one year waiting period for major dental coverage. Up until you've had the insurance for a year, it only covers routine exams and preventative. More info is needed on this.

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norm6295
Burton, US
May 31, 2009 5:54 pm EDT

how could wal mart take money out of the persons check if they no longer work there

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Walmart awful service

I went to this particular Walmart to get two tires balanced and put on my truck. Seems like a pretty simple job to me, but not for these folks. I should have known better, the gentleman in front of me needed a tail light replaced. They removed a clear bulb and replaced it with a yellow one!

Anyway, I told the young man behind the counter what I needed done and told him that occasionally my clutch would stick to the floor which could be popped back up with his foot. He said that was fine, no problem. It was a two hour wait, which I agreed to and left for a while.

I returned in two hours to see my truck sitting outside of the garage door and the tires had not been put on. I went inside to see maybe if I was next in line and the boy told me I had no brakes and needed to get my truck towed. I told him my brakes were fine and went to see for myself. I got into my truck and pushed the brakes and brake fluid came pouring out.

I was very upset at this point and the automotive manager came out and told me I should get it towed. I asked him what had happened and he said there were no brakes in my truck when the went to pull it in. I told him my brakes were just fine I had just driven it there. He proceeded to tell me that I couldn't have driven it there because the brakes were busted before they had got into the truck.

I was fuming at this point because I know my brakes were fine and now I had a busted brake line. Of course, I had to get it towed and when the tow truck driver got there I tried to pull my truck onto it and SURPRISE! My clutch was busted as well. I refuse to ever go back to this Walmart and have considered taking this to small claims court.

I drive my truck everyday back and forth to work with no problem. I just find it coincidental that my brake line and clutch was busted at the same time in Walmart's care. I am lost at this point and do not believe I am responsible for something they had done.

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cliferton
Marietta, US
Jan 27, 2009 3:01 pm EST

i had a similar situation where they broke my seat. they said they would fix it until they found out that it would cost 1000 dollars. they then turned it over to their insurance company.wal marts insurance company said they were not responsible for the employee breaking my seat because it happened as a result of the employee carrying out his job duty. I asked if he had ran my jeep into the building would it still not be their fault because it is his job to drive it inside! GOOD LUCK!

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Walmart can't receive text bal or a lerts to cell phone as instructed

The prepaid Walmart money card visa has become a mess. I was very happy eith it but now all of a sudden I can't get my bal to my phone per the 96862 number, the daily text alerts that are suposed to del. bal doesn't work. When I called customer service I had to pay a $2.00 fee and then they said they had no control that it was my phone co. that's not true because the walgreens greendot visa works just fine. The problem is with Walmart and this needs to be fixed. This is suposed to be a convience for us the consumer but it has turned into a great hassle. Walmart will be happy to take my money but won't deliver their promises. The card is useless if you can check your bal when you need to. Someone needs to fix this problem or I will take my money somewhere else.

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texasboy1955
Odessa, US
Jan 20, 2011 6:27 pm EST

I had the same problem. I went back to Netspend because Walmarts emails and SMS messages didn't work as promised. IT IS NOT YOUR FAULT but they try to blame it on you.

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Atani
Topeka, US
Oct 16, 2009 3:25 am EDT

"prepaid Walmart money card visa", "walgreens greendot visa", "problem is with Walmart", "Walmart will be happy to take my money"

God I don't know where to start raging.

Guess what? That fancy Walmart MoneyCard of your's, its a GreenDot card. Just like The Walgreens one. Same company. Same customer service. Notice that nifty green dot on the card that says GreenDot? Yeah. [censored].

Walmart, just like Walgreens, sells the cards, which are produced and serviced by GREEN DOT.
Main difference? Walmart is actually less expensive to purchase and reload.
According to Walgreens' website, its almost $10 to purchase one. Its only $3 at Walmart.

Also: The problem isn't Walmart. It might be GreenDot, it might be your cellphone provider, but it's probably you.
Walmart sold you the card. Of course you didn't read anything on the packaging, made stupid assumptions about how it works, and now you look like an idiot.

"Walmart will be happy to take my money"
The money you give Walmart to put on your card...guess what? It goes on your card. Walmart gets a whopping $3 out of whatever it is you are loading onto your cart.
GreenDot collects the monthly fees. They probably even get a share of the $3 reloading fee.

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Walmart I can't activate card

I have tried to activate the card and they said that I need the activation number on the receipt. Of course I don't have it. I called the person that I got it from and they don't have the receipt any more. So how do you activate the card. This is so rediculous that you have to have a number to activate a card. When someone purchases the card the people need to make sure the person who is purchasing the card tells them you need the receipt with the card. You can't you us the number on the card and the 3 numbers on the back. This has taken time out of my business day. It is frustration to me.

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Walmart Customer Reviews Overview

Walmart is a leading retail giant that offers a wide range of products at affordable prices. With over 11,000 stores worldwide, Walmart has become a household name for millions of shoppers. The company's online store, Walmart.com, has also gained immense popularity among consumers.

Walmart.com has received numerous positive reviews from customers who appreciate the convenience of shopping from the comfort of their homes. The website is easy to navigate, and customers can easily find the products they are looking for. The site also offers a wide range of products, including electronics, home goods, clothing, and groceries.

Customers have praised Walmart.com for its competitive pricing, with many stating that they have found products at lower prices than other online retailers. The website also offers free shipping on orders over a certain amount, which is a significant advantage for customers.

Walmart.com has also received positive reviews for its customer service. The company has a dedicated customer service team that is available 24/7 to assist customers with any issues they may have. Customers have praised the team for their prompt and helpful responses.

Overall, Walmart.com has received overwhelmingly positive reviews from customers who appreciate the convenience, affordability, and customer service offered by the website. With its wide range of products and competitive pricing, Walmart.com is a top choice for online shoppers.

Walmart In-depth Review

Product Range and Variety:

Walmart offers a wide range of product categories to cater to diverse customer needs. From groceries and household essentials to electronics, clothing, and furniture, they have it all. The variety of products available is impressive, with numerous options within each category. Walmart also offers a mix of well-known brands and their own private label products, ensuring quality and affordability.

Pricing and Value for Money:

Walmart's pricing strategy is competitive, offering affordable options for budget-conscious shoppers. Their prices are often lower compared to competitors, making them a go-to choice for value for money. With their everyday low prices and frequent promotions, customers can save significantly on their purchases without compromising on quality.

Customer Service and Support:

Walmart provides multiple customer service options, including phone, email, and live chat, ensuring convenience and accessibility. The responsiveness and helpfulness of their customer support team are commendable, as they strive to address queries and resolve issues promptly. Their return and refund policies are customer-friendly, allowing hassle-free returns and exchanges.

Online Shopping Experience:

Walmart's website is user-friendly and easy to navigate, making the online shopping experience seamless. The checkout process is smooth, and they offer various payment options, including credit/debit cards and PayPal. Product information is readily available and accurate, helping customers make informed purchasing decisions.

Shipping and Delivery:

Walmart provides a range of shipping options, including standard, expedited, and free shipping for eligible orders. Their delivery speed is reliable, with most orders arriving within the estimated timeframe. The packaging is secure, ensuring products are well-protected during transit, and customers receive their items in excellent condition.

Customer Reviews and Ratings:

Customer reviews and ratings for Walmart are generally positive. Customers appreciate the wide product selection, competitive prices, and reliable service. Some common positive feedback includes fast delivery and helpful customer support. Negative feedback often revolves around occasional product availability issues or delays in customer service response. Overall, customer satisfaction with Walmart is high.

In-Store Experience:

Walmart stores are known for their cleanliness and organization. Shelves are well-stocked, making it easy for customers to find what they need. The staff is generally helpful and knowledgeable, assisting customers with their inquiries and providing guidance when needed.

Community and Social Responsibility:

Walmart is committed to social and environmental responsibility. They have various initiatives in place to promote sustainability, such as reducing waste and supporting renewable energy. Walmart actively engages with local communities through charitable donations and volunteering efforts, making a positive impact on society.

Loyalty Programs and Discounts:

Walmart offers loyalty programs like Walmart+, providing members with benefits such as free shipping, fuel discounts, and access to exclusive deals. They also have regular discounts and promotions, allowing customers to save even more. These programs provide significant value to frequent shoppers at Walmart.

Overall Rating and Recommendation:

Based on the evaluation of different aspects, Walmart deserves a high rating. Their extensive product range, competitive pricing, and excellent customer service make them a top choice for shoppers. Whether you prefer online shopping or in-store experiences, Walmart caters to your needs. We highly recommend Walmart to customers looking for quality products at affordable prices, backed by reliable service.

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3. Writing the title: In the 'Complaint Title' field, concisely summarize the main issue you have encountered with Walmart. Make it specific and clear, such as "Incorrect Billing at Walmart" or "Poor Customer Service at Walmart Store #1234".

4. Detailing the experience: In the complaint description, provide a detailed account of your experience. Include key areas such as customer service, product quality, pricing discrepancies, or store cleanliness. Be sure to mention:

  • The specific location or online service of Walmart involved.
  • Descriptions of the product or service that led to the complaint.
  • The date and time of the incident or issue.
  • Any conversations or interactions with Walmart employees.
  • Steps you have taken to resolve the issue, including any communication with Walmart customer service.
  • The response or lack thereof from Walmart regarding your complaint.
  • How the issue has personally affected you, such as inconvenience, financial loss, or distress.

5. Attaching supporting documents: If you have any receipts, emails, photos, or other documents that can support your complaint, attach them to the form. Do not include sensitive personal information such as credit card numbers or social security numbers.

6. Filling optional fields: Use the 'Claimed Loss' field to indicate any financial loss you have incurred due to the issue. In the 'Desired Outcome' field, describe what you would consider a satisfactory resolution from Walmart, whether it be a refund, exchange, apology, or other actions.

7. Review before submission: Carefully review your complaint for clarity, spelling, and accuracy. Ensure all the information provided is complete and reflects the issue truthfully without exaggeration or false claims.

8. Submission process: After reviewing, click the 'Submit' button to file your complaint. Ensure that you have filled in all required fields and that your contact information is correct in case you are contacted for further information.

9. Post-Submission Actions: Keep an eye on your ComplaintsBoard.com account for any responses or updates to your complaint. You may receive comments from other users or even a reply from Walmart addressing your concerns.

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