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4.0 8310 Reviews

Walmart Complaints Summary

755 Resolved
1975 Unresolved
Our verdict: When using services from Walmart with a poor resolution rate, be vigilant. Understand the common pitfalls other customers have faced. Prepare thoroughly for any interactions with their customer service, and consider alternative solutions if your issues are not addressed satisfactorily.
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Walmart reviews & complaints 2792

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12:58 am EST
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Walmart fraud

December, 14, 2010
Today I received a phone call offering me a $500 dollar walmart gift card. They said they were going to give it to me for being a valued customer. They already had my address and name on file. They said they needed to charge me $1.95 on my credit card for UPS shipping of the gift card...I fell for it ;(

But immediately after hanging up I realized it was too good to be true. So I called Walmart's headquarters and they confirmed that it was a scam. Thus, I quickly called my bank and blocked the card. If you fell for this as well, u should do the same and immediately call your bank and block your card.

Here are some other names that were mentioned and associated with the fraudulent phone call:
www.creditcare911.com
www.athomerewardsplus.com
www.passporttofun.com

the caller id for the fraudulent phone call was
[protected]

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10:55 pm EST
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Walmart very rude service

Ive had multiple problems with my Walmart Pharmacy. They never have our prescriptions ready even when called in days in advance. We wait and wait or come back numerous times before our medicines are ready. Lately we've had trouble getting our insurance straightened out, only with walmart. We had 2 policies and then lost one. We notified the pharmacy within days. We've talked to our insurance company over half a dozen times in the last 4 months. All walmart has to do is call their number and answer a couple questions when it pops up on their screen, (which is what they are supposed to do) and then it would all be taken care of. They wont do it! They're too busy and tell me to call them AGAIN! I told them today I've already spoken with them and he said it was denied due to termination, so I gave him the brand new card I just recieved, he tried it (so he says) and said it didnt work. Then said he "DIDNT HAVE TIME, HE WAS AN HOUR BEHIND, THEN TOLD ANOTHER LADY WHO WORKED THERE, IT WAS A 2 HOUR WAIT THEN LOOKED RIGHT AT ME AND SAID, ITS A 3 HOUR WAIT IF THEY COMPLAIN!" He said he had the choice of ticking off 400 people or me, so it looked like it was my day. The girl checking people out looked mortified that he spoke to me that way. She apologized and I said it wasnt her place, she didnt owe me one. Last week I got much the same reaction from a female pharmacist who worked there, told me she didnt have time to make a phone call. She took the number and said she'd take care of it the next day. Well needless to say she didnt do her job either. I went home and called another local pharmacy and am in the process of having all of our business transferred. They are horrible. They've gotten too big to treat people like Sam Walton promised they would be treated. You're nothing but a number in their computer, IF they have time for you at all!

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1:13 pm EST
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Walmart refund nightmare

They just can't manage to return my 550.00 . I used their bill pay online but for reasons not rellavent my check was given back to me uncashed. The processing center said just call the money card and they will start the refund process which according to money card is 3-5 days but after speaking to the processing center twice they said 7-10, whats up? I have now been in this fight to the death for my money going on 20 days now and want their corperate blood. They are condesending and ###S I had explain the problem at least 3 times to each dork I spoke to each and every time I called. I might just take this fight beyond the grave.

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12:46 pm EST

Walmart worst experience ever

Worst experience ever! After years and years of awesome service at Walmart I was shocked by service at 1460 Golf Road, Rolling Meadows, IL (i used to coming to this store weekly). Guy with name Bill who introduce himself as store mng even claimed that store is HIS and that he does not have time for customers or complaints (says: this is my store and i have no time for you")? I fell sorry for you Walmart if this is what you tech your management to do ! Bye Walmart welcome Sears! Never again shopping at Walmart and fell sorry that I ever did!

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ms adams
Miami Lakes, US
Jan 15, 2011 12:17 am EST

what I was trying to convey is to shop at stores that appreciate your business. I was repremanded at cvs for looking in an unsealed box. Since I vote with my dollar, I left my cart with several items and walked out.

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ms adams
Miami Lakes, US
Dec 14, 2010 5:23 pm EST

I only shopped at walmart once and it was okay, nothing special. Since it is nothing special customer service has to make it special. Look at bed Bath and Beyond...you think you are at disney land. Thay make you feel important and you want to go back. Thousands of people are looking for jobs so call headquarters and get the regional managers name and number tell him what this man did, also send it in writing. Demand a written apology. He will be fired. Too many stores are closing and nobody can lose even one customer. Girl put on your big girl pants and do it...a business owner

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pobarjenkins
Minneapolis, US
Dec 14, 2010 5:05 pm EST
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One slightly negative experience is enough to make you leave after years of excellent experiences?

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6:28 pm EST
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Walmart photo package

Got the corporate number where my family had photos done on 12/12/2010. Was on hold for customer service for over 20 minutes(12/13/2010) never got through. Dont even know if it was the correct number( [protected]) At 11:30 a.m. left my name and number to discuss my issues and complaints, with someone on voice mail in the corporate office (?)that were not with the photographer or with the studio or even the pictures themselves. Cant believe I have to even write them here . What a wrong way to run a company where you cant even call to discuss a problem. Well here sorta goes. I have 2 children 8 years apart and get pictures done every year have been very happy, until this year my children have 2 different fathers 2 different families, 2 different last names, 2 different addresses, here is where the problem lies does your company not take into account that there is many families like mine? Do parents have to take their children in separately or by relatives in order to receive the package special for 2 children? In this economic time what are you thinking in denying people in my situation and many others their had earned money! I feel slighted, ripped off and so disappointed! I had to pay the price almost double from last year because I had no choice. I could not let my families down that expect these pictures every year! But needless to say I want top be heard and listened too! Would'nt mind some money back too! Can't wait to see if I even hear back from anyone. Have more to say but that is sorta the jist of it. My name is Cheryl Deets-Behn I live at 2131 waldemere street Sarasota Fla. 34239 Home phone is [protected] cell [protected] I don't want any coupons more pictures or anything like that I really feel I deserve some money back! Did I mention my oldest daughters father is deceased or that I'm a single mom! Does it matter to anyone? You are a big corporation you need to do the right thing for all of us 45 year old moms like me! I may be just a waitress but I'm a good loyal customer! Not only of the studio but of your stores. Are you so big and bad you can afford to even lose one customer? I would think not! Thank- You Ms. Cheryl Deets-Behn

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christie87
, US
Dec 14, 2010 1:34 am EST

have u looked in ur store for the district managers number?

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1:19 pm EST
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Walmart wrongfully fired

I was fired for "job abandonment" the day after I went to work. I just realized it a couple months ago and have been trying to get to the bottom of it, but they dont want to hear it. I played basketball in college at the time, and the claimed they would work with my schedule, and they didnt. Instead they just fired me because I could only work on weekends. They were lucky I did that because I played for a division 1 college basketball team. There is nothing harder than d-1, and its like a full time job. They knew all about it because I brought in the practice schedule, games schedule, and school schedule, and still went to work every weekend, when I could have been resting for practice. I feel that this is wrong, but i'm young, and I dont know how to find a lawyer for this case without gettin my money stolen. This is not right, and because of them, I have yet to find a job because they say that im not eligible for rehire. So because i'm in college and playing d-1 basketball and could only work the weekends i'm not eligible for rehire? And I know this is wrong because I did my job well. Customers complimented me as they came and left, and now my life is a living hell because of wal-mart and thier lies. If anybody can help me I would appreciate it.

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jamesnic86
Rochelle, US
Jun 03, 2012 9:34 pm EDT

That sucks man.. I work at Walmart myself.. I am a receiving associate, 3rd shift.. I have missed days because of my asthma and having to go to the hospital.. Because it is pollen season. I have been written up 3 times.. Twice for my asthma and once because my brother was in the hospital for surgery that saved his life.. Yet, the manager told me, I have a responsibility to my work and that comes first before anything.. She said it in very rude manner.. I wanted to slap the ### out of her.. So I'm on thin ice. I have a family to support and my health sometimes isn't in great condition.. I would contact there ethics company and make a complaint.. And possibly contact a lawyer. Hope everything works out

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6:19 am EST
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Walmart price match policy /fraudulent advertising

False advertising! walmart advertises that they price matches competitors ads but when I presented the cashier with the ad she not only would not honor the policy but even called the customer service manager darrin to the register and he would not honor the policy either! It was on a food item and thee difference was only a matter of two dollars! I told them I didn't even want anything then. I guess two dollars was worth more to them than a loyal customer!

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MartMart
mart, US
Dec 08, 2010 6:39 am EST

Wow you sure told them wasting all that time shopping and then leaving with nothing over...TWO DOLLARS!

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9:01 pm EST
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Walmart undelivered item

I ordered an electronic keyboard(Casio SA-76 Package) from Walmart.com. (http://www.walmart.com/search/search-ng.do?search_query=casio+sa76&ic=48_0&Find=Find&search_constraint=0). It clearly shows in the photo advertisement that a stand is included in the package. When I picked -up my item from Walmart Palmdale, CA. it is not included. I have sent numerous email to their customer service and was told that the stand was not included and they are sorry for the inconvenience. I felt my rights as a consumer was violated as they still refuse to give me the stand. This is an ABSOLUTE RIP-OFF!

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Update by smagante1920
Dec 07, 2010 11:02 pm EST

Regardless of what the description says, it is still a mistake on Walmart's part. A consumer will always base their purchase on what they see on the pictures and will expect to get what they paid for. The computer monitor is just a cheap alibi. Somebody has to be responsible for this terrible mistake. Walmart is still a stubborn not to resolve this case.

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8:22 pm EST
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Walmart arragant manager

Walmart had two batteries that would fit my car, one had 650 cold amps and the other 700. I ask them to install the 700 amp battery since it was exactly the same size and type of battery. They refused, said he would be fired if he did. I ask for a manager and the manager said they would not install anything other than the 650 amp battery. Told me it would void the warranty if they put the (better) battery in. I told them they were crazy and left.

I did go elsewhere to get a battery, it was higher but with a better warranty. I told them about my experience with Walmart and was told their batteries are remanufactored. Walmarts batteries do not say remanufactored on them and they don't tell you they are. Their prices are lower and their warranty is provided by Walmart not a manufactor. That much I did get from the tech. It just might help to understand the lower price, however if I wanted remanufactored or reconditioned I can get them cheaper than at Walmart.

As it stands at this point I was treated badly by their people and if I was told right, they are ripping people off on those batteries. Walmart needs to be held accountable for not labeling the batteries properly. Remanufactored or reconditioned will not last as long and should not be sold as new.

I paid over eighty for what they wanted around seventy for, if they truly are remanufactored they need to be priced around forty five not seventy. As bad as the company and their people are I would rather pay twice as much to be treated like a person instead of a bad dog. I treat my dogs better than they treated me.

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1:22 am EST
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Walmart customer service

I was in the Scarborough, Maine, Wal Mart today looking for a particilar toy for my granddaughter for Christmas which the other stores carry. I could not find the toy. There was an "employee" (I use the term loosely) working in the aisles which I approached for helped. The women was slovenly dressed, dirty pants, grossly over weight, a too small Wal Mart over a dirty white shirt. The store shirt was so small it was rolled up under her breasts. She appeared to have the inteligence of a 5 year old. I described the toy, she replied "I don't know about that I work in the toy department." When I pointed out to her that it WAS a toy, she made no effort to get help, go look for it, look out back, or go get a manager, she just said; "Well, if you don't see it, then we don't have it." and turned back to playing with the merchandise on the shelves. What makes this incident so galling is that I have been out of work for 18 months, I have over 30 years experience in retail and customer service, had I ever treated a customer like that I would have been fired on the spot, further more I have put in application after application at Wal Mart for employment and have had several interviews to no avail, yet this incompetent ### has a job there!

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Mr & Mrs Montgomery
Charlotte, US
Aug 11, 2009 12:39 pm EDT

For this to be a "new store", I have many complaints. This store is set up like no other Wal Mart I have ever seen. It is a warehouse..not a Wal-Mart. The ailses are set up confusingly and the feel of the store was terrible. Why not just call this "The Wal Mart Maze". Why would someone put the bread near the baby clothes? I could find absolutely NOTHING in this store. I was looking for a ceiling fan. They didn't even have any. Absolutely NONE! And the customer service was appalling. With the scarceness of jobs, you would think that the employees would value theirs a little bit more. Rude is not the word. I work a customer service job and I have to take a lot of "crap" off people, but I am blessed to have a job and take it gracefully. I work hard for my money and unfortunately Wal-Mart has taken over the area. We have no where else to shop. I will never visit this store again. Thank you!

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stunned shopper
Lancaster, US
Feb 23, 2010 7:34 pm EST

Horrible customer service. I shopped at the Walmart 0471 Lancaster TX on 2/21/10. Spent almost $200. Cashier did not greet me, did not thank me, could not LIFT the 20 lb container of cat litter off of the counter - just let it sit there until I said something (to which she responded, "uh, I caint lift it..."), AND - here is the clincher - forgot to take off over $9 worth of coupons! Wait - it gets worse. Realizing the error AFTER I got home, I called immediately and spoke to several customer service/management people. NOT ONE PERSON gave me their name or apologized for the error. NOT ONE! NOT ONE PERSON asked my name either. Excuse me, but who does your CSR training? The absolute number one rule of great customer service is to get the customer's name and USE IT. The second rule is to ACKNOWLEDGE the customer's problem! How easy is this? You say, " I am so sorry that happened. Let me try to correct this for you." So simple - you don't have to admit any guilt, just ACKNOWLEDGE that there is a problem!

Bottom line is I had to return to the store. I HAD TO RETURN TO THE STORE! I did nothing wrong but I had to drive 20 min. EACH WAY to get my money for the coupons that your cashier MISSED. I even asked that they be mailed to me so I could just use them on a future purchase. BUT NO! I was told that "we don't mail anything." Say what? AND - I had to go thru the receipt and name off the coupons. Why didn't she go to the cashier to see if they were there? They should have been since they weren't redeemed yet. But NO! The customer service rep told me the cashier "puts the coupons in an envelope, and she don't know which ones would be mine." Really? Then how did they all mysteriously appear after I held for 15 minutes waiting to find out what Walmart was going to do to resolve this? 15 minutes. Then I was told "ma'am, I have your coupons.(Really? then why can't you MAIL them to me?) But you have to come back to the store to get your money." Why can't they just credit my account? I could provide receipt numbers, etc. This is an incredible example of POOR customer service. I wouldn't be so upset except - guess what? THIS IS NOT THE FIRST TIME IT'S HAPPENED! That's right - I have been thru this before! One time I called and the CSR told me I would have to bring the ITEMS back as well! Can you imagine? I am sure the general manager does not work on Sunday. Maybe he should. This store is not a pleasant place to shop. IF I continue shopping with Walmart - and I may not - I will drive 15 extra miles to go to Desoto. I want my money to stay in my community, but not if it means lousy service. And I will tell my friends - but truly, most of them stopped shopping at this location years ago. I will pay more at Tom Thumb, but the customer service is world class. Watch out because those of us who can afford to shop elsewhere will do so.

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pobarjenkins
Minneapolis, US
Dec 04, 2010 2:48 am EST
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You're pretty judgemental, aren't you?

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12:48 pm EST
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Walmart pharmacy

I picked up a prescription Wednesday and my bottle of medicine only contained 23 of the 30 tablets. I understand that medicine is something that has to be heavily regulated and society today really abuses the system. Yet, I am not an addict, I am very ethical, I am honest, and I am a good and loving husband to a great wife of almost six years. I live my life in a way as to be of the most benefit to my fellow man. I called the Wal-Mart Pharmacy and told them of my situation. The pharmacy technician told me she and the person who filled the prescription were working and I did receive 30 tablets. At this point, I have informed my doctor and also attempted to talk with Wal-Mart, yet on the fourth call, the pharmacy told me they would review the security tapes and call me with information. I have not heard from Wal-Mart yet and at this point I am planning on taking a half tablet for a few days. Yet, I payed the full price of over $100 and I expect to either be treated fairly or to boycott Wal-Mart. I have some pull in the information and technology area and I have thought about setting up a web site just to make people aware of the poor treatment and bad service I received.

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lsierra12
Grass Valley, US
Feb 24, 2010 4:56 pm EST

I had to wait 2 hours for a prescrition to be filled. I asked if there was anyway to get it put up closer to the front of the line as I had a sick little boy and would like to get home. I was told No and I would have to wait just like the rest of the people.
So I waited and waited 2 long hours with a sick child. I would have gone somewhere else but with the time being late I thought that I better just wait the 2 hours.
Jennifer Sierra

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RegularsOfMy3cents
Hamilton, US
Mar 06, 2013 6:20 pm EST

Whythelongfeces: You welcome here has been terminated! Goodbye.

Why The Long Faces
Why The Long Faces
, US
Mar 06, 2013 6:18 pm EST

Anita, what she is saying is that we do not believe you when you say a control or narcotic is missing pills, because how the hell can we ONLY miscount controls and narcotics? We seem to never miscount blood pressure or water pills or vitamins, but somehow every time a customer says we shorted them it is ALWAYS a control.

They are LIEING. We count by 5. And controls are double counted, and narcotics triple. They are also circled and initialed. We know people are trying to steal more pills. That is why the LAW states once you leave you are SOL.

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youwillsurvive
Jasper, US
Feb 28, 2013 7:38 pm EST

What most people forget is that PHARMACISTS and PHARMACY TECHNICIANS are people, too. We screw up. It's interesting, however, that 99.8% of the "screw ups" that get called to our attention involve some sort of narcotic and the quantity. Please. Nobody ever calls to tell us that we shorted them on their blood pressure pills, which require virtually no additional inventory stipulations. Interesting...

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Ann0168
Pryor, US
Dec 08, 2010 6:40 pm EST

I got my meds filled at Walmart and one of my prescriptions was for 120 pills and 30 of them were short! 30 pills were missing! I took the bottle out of the sack while I was still there at the store and could tell just by looking at the bottle that it was short so I told and showed the pharmacist right then and there and after standing my ground, they fixed it but said it would be the only time they would honor a mistake like that and fix it. It was THIER mistake! I will never again get my medicine filled at Walmart, or at least not that one.

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redhotzz
Charlotte, US
Jun 18, 2010 12:50 pm EDT
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I will never fill another script at Wal-mart. In my area, they are the same as in yours. The $4. generic is a hoax unless you use their generics. I found this out when I was not able to take their generic brand of one of my meds. When they had to get it from another generic company the cost rose to $56. I promptly moved ALL of my meds to one of the drugstore chains and get their discount card which helps lower my payment for my meds.
The #1 way to protest such treatment is to STOP USING WALMART! It works! You think you are one tiny ant...but when we ALL join together, WE ARE LOUD! Why do you think those usually FULL aisles in Wal-mart are now empty? The recession, some, but people have begun to wake up and shop wisely. I've personally 'rolled back' to other local chains that have also lowered their prices.

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4:38 pm EST

Walmart black friday scams

We arrived at Wal-Mart at 6:00 PM to get in line for all of the supposedly great sales. We were # 8 to go thru the door. Doors opened at 12:00 AM, you went to the perspective station where you wanted to buy your merchandise, you were asked how many, and given a slip of paper with the quantity of merchandise you wanted and told to stand in that line for another two hours so that you could get a wristband for merchandise.

My husband and I were #1 in the $198 Laptop group. We asked for 3 laptops (you were allowed to buy up to 6). At that time my husband asked how many laptops were available for sale and he was told 97. After people were in line the employee gave a spiel about what was to transpire. We were told that we had to stay in line the whole tow hours or you forfeit your merchandise, you were guaranteed that if you came back between 5-6 AM that you would receive your merchandise. If you did not show up by 6:00 your merchandise would also be forfeited. After you receive your wristband at 2:00 pm. you were free to roam the store or leave and come back to get your merchandise. We did some shopping at Wal-Mart and at approximately 5:15 AM we decided to go and pick up our $198 laptops. When we got to the area and showed our wristband we were told that they were all gone.

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rosar
Sacramento, US
Dec 08, 2012 5:05 pm EST
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I went in to get the ipad on Black Friday. I was told that I had to ay for it then it would be shipped. I waited in line or over an hour. The cashier didn't know how to ring it up or knew what she was doing. After she rang it up she said I could come later when it came to pick it up or go on line and they would let me know when it would come in. After 2 weeks I called to see if they were in. I was told I was suppose to register it. When I tried to register it I couldn't so I called customer service. I kept getting the run around and kept being placed on hold for over an hour. I never got to speak to a supervisor and I'm out $433. SCAM!

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AquaHarmony
Cape Cod, US
Dec 03, 2010 1:34 am EST

I find it amazing, that you made it to the store, and waited 6 hours to get in, then 2 more hours for these laptops. I hope the people who got them, don't have quality issues with them, as a laptop for $198.00, sounds a bit too good to be true.

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1:54 am EST
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Walmart walmart broke a hose of my car while doing an oil change

On August 25th 2010 I brought my car to Walmart Tire and Lube Store #2671 1175 S Arizona Ave, Chandler AZ. Besides the oil change I asked them to change the oil filter the air filter and to also change 2 tires, balance them. I want to clarify that my car was in perfect conditions before I brought it to Walmart. After around 2 hours they spent working on my car they called me saying it was ready. I picked it up around 5pm and drove home, on my way though, the light of the coolant on the front console start flashing but as I lived 30 minutes from the store and I was almost arriving my place I decided not to return to the store immediately but to go home, call them and ask them what did they do with my car. After waiting long minutes on an automatic machine I finally could talk with the person in charge of the Tire and Lube store. He told me they just did what I asked them to do and that they didn't mess with the coolant system at all. As the store was closing soon the asked me to go the next day to have my car checked. That afternoon after visual inspection under the hood I could see that the coolant liquid was lower than usual.
The next day in the morning I opened the hood again just to find out no coolant at all! Obviously there was a leak somewhere. I didn't risk it to go all the way to walmart, so I went around the corner to BigOTires where they found out that the upper radiator hose which connects the coolant with the radiator was broken and worst that it had been glued to provide a temporally solution. I went mad and after paying 226.77 dollars for replacing the broken hose and adding new coolant, I went to walmart and put a claim, complaining on walmart broking the upper radiator hose, gluing it to provide a temporally solution and not telling me what happened, risking the life of my car's motor, not to mention my own life as this incident could lead to a sudden accident on the highway.
The weird misbehavior of walmart didn't end up there. I put a claim on August 26th 2010 and the person in charge, I believe his name is Dean Rust, told me that I should receive shortly a letter from Claims Management. After two weeks I went back to walmart and complaint about my claim and that I didn't receive, nor heard about it in 2 weeks. The person in charge checked the claim and just told me "I don't know why but something happened and it didn't go through, let me try it again". I stayed calm and just told them to please understand my situation the car was working perfectly before the oil change, the person changing the oil, the oil filter and air filter may had stepped badly on the hose and after breaking it tried to glue it. Anyway, the claim went through this time and after a couple of days I received a letter on September 9th from Steven Redetzke from "CMI, Claims Management, inc. Respect Service Excellence". He took my case and told me he would ask walmart for the video of that day and revise it for any weird behavior of the workers under the hood. On October 8th I received another letter from CMI from the case manager Steven Redetzke, saying that a decision concerning my claim had been taken. I called him and he just limited his time to tell me that my car was already 10 years old and that that could happened by chance. He added that he didn't need to ask for the video and just limited to ask Walmart for a report on the case. I tried to make my point on the fact that it is really suspicious that the car has been working perfectly and just after an oil change the radiator hose is broken, appeared to be glued and specially that "no way" I could have been driving the car in that conditions over to walmart in the first instance. No positive answer regarding my claim came from Steven Redetzke who stopped listening to my complains and in an impolite and unprofessional way tried to get rid of me on the phone by saying a couple of times "This conversation is over".

Now, the only thing that is left to me is to advice everyone out there to stop buying at Walmart, not only for the bad quality of the products and services but also for the irresponsible behavior they show everyday to their customers, I am not alone there are plenty of this type of cases complaining against Walmart, I just wish I had listened to them before.

Jesús Navarro

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T. Passley
Oviedo, US
May 30, 2012 4:11 am EDT
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I agree. I had the same exact thing broken off my Pontiac G8 during an oil change in Orlando, Florida. In addition, I had a rude person at Claims Management as well. Who in fact, did hang up on me after telling me the conversation was over. And during my conversation, also blamed this on circumstance (my car is only 2 years old!). I know they did it. And I have boycotted Wal-Mart since the date I found out they denied my claim.

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Walmart - theft accussation

I am sending you this email as I am extremely upset, embarrassed and degraded. My name is Rhonda Green, I am a bondable business owner in Barrie and was treated like a common thief at Walmart today. I have been a loyal Walmart customer since it's come to Barrie, however on Sunday November 28, 2010 I don't know if I will EVER return! I checked out of...

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Walmart - bait and switch

We arrived at Wal-Mart (Los Banos)—11/25/2010 for the Black Friday event at 6:00 PM to get in line for all of the supposedly great sales. We were # 8 to go thru the door. Doors opened at 12:00 AM, you were told to go to the perspective area where the balloon with the letter of your merchandise would be located. Once you arrived there the employee asked you...

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Walmart advertized price

My fiance and I purchased a TV from a Wal-Mart yesterday from the Bainbridge location. We were at the Macedonia Wal-Mart today, looking for a mount to fit the TV, when we saw the TV we bought yesterday was being advertized for 30 dollars cheaper. We went to customer service where we talked with Katie. After she made some phone calls we followed her back to the TV section to prove they were advertizing the TV at a reduced price. After getting the model number and comparing it to our reciept Katie told us that the TV in the display was actually priced incorrectly and we paid the correct price. She could not refund us the 30 difference of Macedonia's posted price and the price we paid. She told us we could only get it for the posted reduced price if we purchased a second TV right now, and then we could return the one we bought in Bainbridge the day before to the Bainbridge location. If the motto is satisfaction garaunteed, why am I not satified. Why is it so hard to give me a 30 dollar credit for their mistake of falsely posting a sign almost as large as the TV itself with a incorrect price. Why did I have to by a second TV and charge my credit card a second time and spend my time driving all over town in order to get this price? This doesn't make sense for a manager to take this stand when the company that has a 60 inch tall sign with quotes stating "Customer Satisfaction Garaunteed". I will never buy another thing from this Wal-Mart location ever. I beleive the management here is all about profit and numbers and not about customer satisfaction. They left me feeling ripped off, not satified. this is the exact opposite of the strategy that made Wal-Mart so successful. Wal-Mart Macedonia Management team - Epic Fail

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playpiano89
, US
Nov 28, 2010 5:32 pm EST

You were fine with the price before. You already had the tv. Why be so greedy over 30 more dollars.

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Walmart black friday horrible experience

After 36 minutes driving my daugther and I arrived at Walmart in Ware, MA from springfield MA. We managed to be two of the first 50 to enter the store interested on two 32" emerson Screen TV which were on sale for $198.00.

We finally made it and got the TV's but I was told at the register that my check can not be process because possibly because my account in from an out of state bank (banco popular). I asked the associate if she could hold them for me while i run to the closest bank of america atm. She said no but gave me instructions of how to get there. I left the items with my daugther while i drove to te atm.
My daugther said that right after i left an associate communicated her that if i was not there in less than 20 min. they were going to give the tv's to another customer because there were no more left at the store. Because I was in an unfamiliar area i got lost and took me 20 to 30 minutes. When i returned with the cash to the store my daugther told me an associate took the tv's away from her and gave them to another customers. I ask to speak with the manager and after trying to convince me that it was to late to do the purchase with vague statements, he tried to sell me two other tvs that i am not familiar with so i did not accepted. I feel violated as a customer. As far as I know black friday is about who gets there first and not who can pay it first, since people can take their item and go shooping for other things, then pay. I feel my daugther was violated since she felt intimaidated by the associates approach. I waited hours under the rain and cold waiting for that door to open, i waited in line and i dont think they will loose anything if they waited for me 5 min. I feel something should be done about. Walmart does not have a limit of the time you should stay indoors while buying. I am a mother who went thru the sacrifices that black fridays demand in order to get a nice christmast present to my two children and came back home empty handed knowing that is not until next year when i can afford to give them teir tv rooms.

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AquaHarmony
Cape Cod, US
Dec 03, 2010 1:41 am EST

Wow, I'm concerned about you, how old is your daughter, you left alone, in a WM where she was intimidated by the staff? Also, like everyone else has stated, how did they know just when you would get back? It doesn't matter how long it took. The customers there with the cash to pay or the proper form of payment for that WM, were there, ready to buy your items. Tough break, but there is always next year.

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grannyp
Maribel, US
Nov 26, 2010 11:05 pm EST

She left her child behind. Never heard of taking out of ones cart to put in another. If she came back with no money than give to someone else.

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Walmart stay away

During my November 15, 2010, visit to the vision center of your Wal-Mart store in York County, Va. (Phone No. [protected] -- where I'd gone to purchase a pair of prescription glasses), my personal check for $204.00, made payable to Wal-Mart, failed to pass acceptance by the store's TeleCheck process.

Before leaving the store, I opted to pay for the ordered glasses in cash (Order No. 1059847). Then, fearing that my BB&T Bank checking account had been drained by an identity thief, I visited a local branch in Newport News to determine the current status and security of my account. The branch's "relationship banker" confirmed that my account contains ample resources to have covered the purchase in question. A few days ago, I learned, from examination of my latest monthly bank-account statement, that this confirmation (in the form of an "image research fee") has resulted in a Nov. 16, 2010, service charge to my account in the amount of $16.00. This fee acts as an unjust penalty for my daring to resolve a matter traceable to no fault of my own. I therefore ask that your company reimburse me for this unnecessary expenditure.

This highly stressful encounter with such an inherently flawed automated system as TeleCheck raises questions about your company's end-justifies-the-means approach to customer relations. I therefore suggest that you abandon the TeleCheck system and post a storewide notice that Wal-Mart no longer honors any customer's proposed payment by personal check. That way, we would know, upon our arrival, whether it's worth bothering to proceed further into the store. In the meantime, because of this negative, costly experience, I'm weighing the merits of ever again shopping for any big-ticket item within the Wal-Mart complex.

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Walmart theft

I thought I did this yesterday, I don't see it on complaints board. Here's the story. On 10/24/2010 I checked my bank account on line. Someone at Walmart.com had charged $279. 61 on my debit card. I immediatly looked up the phone number for walmart.com & told the guy what had happened. He laughed and said that someone had changed a letter in my email address & used my debit card to charge the $279.61. He said that the item hadn't shipped yet & cancelled the order. He wouldn't tell me who had done it or what they had tried to buy. When I have emailed walmart.com I have been told that I had to file a police report to get any information from them. They did not get the money out of the account, So I don't see what the police report will do. I had to rush to my bank to cancel my debit card. Tell all of your friends & relatives that walmart.com is not secure to order anything from them. Do not give them your debit or charge card numbers. Someone there is a thief. I am a senior on disability, So I believe that this is a crime against seniors.

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Update by windsor
Nov 24, 2010 8:00 pm EST

asas, You are right about the senior thing, Just angry that it could happen. But, If I hadn't checked my bank account early on a Sunday morning, I repeat, Sunday morning. Who does that ? The order would have been shipped & then what ? Do you think they would have just refunded the $279 61 with no problem ? You are right too . I will never order anything from them again. But you are wrong that they are secure, apparently they are not if this can happen. Also to CGS, I did report to the Attorney General & to the Internet Crime Complaint Center ic3.gov on line. I received an e mail back telling me that they received the complaint. Yahoo.

I have also put this on facebook & twitter to warn others to avoid walmart.com. Have a good day

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dsm880
Alexandria, US
May 09, 2011 3:58 pm EDT

A similar thing happened to me 2/2/11. I found that someone had purchased an iPod touch for 291.49 and charged my debit card. They had also changed information in my Walmart.com account. The item was to be picked up in West Palm Beach, if I remember correctly. Considering how often this occurs, it is likely someone who works for the company and has access to people's accounts.

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cgs
Leander, US
Nov 24, 2010 2:42 am EST
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The attorney general office in your state should be contacted regarding this ###...this is theft and abuse of the disabled and elderly..make copies of your receipts and get that complaint filed...I am a senior myself and have no problem in ripping someone a new a ### when they deserve it...and Wally World you deserve this one...

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Walmart customer service

So I get my cell phone wet last nite, and erosion sets in fast, and as luck would have it today it powers down and wont turn on! I''m a very busy person like most of us in todays mainstream buisness world, so with out my phone im a sitting duck and will cost me money with every call missed! So I move fast to my local WAL MART where my phone is from, in a panic i go back to electronics where i can get my new phone, of course there locked and i need assistance, theres a female associate there and when i ask her for help she tells me shes on a break but she will get sumone to help me, wich she does and gets back on her cell phone with her personal call on the sales floor! This next associate DOES NOT look happy about being introduced to me and my request for a cell phone! I tell her i have this hundred dollar straight-talk phone thats not working right cause it got wet, so i need another one fast cause im expecting some important calls ! I then also ask her if she can turn it on with my pre excisting number, she very fast says ''you need to turn it on online at your own home! I knew this was a false statment because iv'e had this problem in the past and the other associates of the past were very freindly and represented WAL MART well, and activated by phone with straight talk representives in a matter of minutes! I then asked her are you refusing to help me with request ? She then handed me to yet another assiociate named Brandon, now this is where it really goes crazy ! Brandon is not in a good mood at all, and i can tell he does NOT want anything to do with this AT ALL ! the red headed associate tells Brandon what im requesting and he starts the same song and dance about how i need to do this myself at my house! i explain to brandon i know this is not true and asked him could he please help me activate my phone i just purchached from them! Brandon slowly opens the box and looks at it and turns it around and says little sarcastic remarks of this and that ! brannon then gets on the phone like hes trying to do somthing about getting this resovled, this last for about a minute, then brandon says im going to lunch this associate here will help you ! he sets the phone down and leaves ! Well the assocate he is refuring to is really busy helping cutomers and has a line of four more customers waiting, '' im like i dont belive this ! In my mind i want a refund for this phone and i need to talk to a manger, as im leaving the electronics department, low and behold a associate is walking my way from the front of the store I say excuse me mam im trying to locate a manager? I think her name is Nattalie ! she says ''YOUR LOOKING AT ONE !WHAT DO YOU NEED? I told her everything that happened and i would like a refund on my phone ! she said ''go to the front and get it! and left !
I went to the front and gave the assocate there the phone box and recipte and told her nattlie said to come up her and get my refund! She called Nattalie on the phone and you could here nattliesay ''TELL HIM IM BUSY''
by this time the red headed lady came up front and said ''o'' u want your money back, cause we wont help you turn it on! ''she laughs and walks away'' NOW IF THIS DIDNT HAPPEN TO ME I WOULDNT HAVE BELIVED IT! After 20 molre minutes went by i finnaly got my money back and left, no better off than i was when i went in the WAL MART ! So I'm ''NOT'' going to let this go ! IM NOT GOING TO LET BIG BUISNESS THINK THEY ARE GOING TO GET AWAY WITH TREATING ME OR ANYONE ELSE LIKE THAT! I'm going to get the word out untill it is handled i felt belittle, disrespected, and embarresed !

very un-happy customer ! les

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Walmart Customer Reviews Overview

Walmart is a leading retail giant that offers a wide range of products at affordable prices. With over 11,000 stores worldwide, Walmart has become a household name for millions of shoppers. The company's online store, Walmart.com, has also gained immense popularity among consumers.

Walmart.com has received numerous positive reviews from customers who appreciate the convenience of shopping from the comfort of their homes. The website is easy to navigate, and customers can easily find the products they are looking for. The site also offers a wide range of products, including electronics, home goods, clothing, and groceries.

Customers have praised Walmart.com for its competitive pricing, with many stating that they have found products at lower prices than other online retailers. The website also offers free shipping on orders over a certain amount, which is a significant advantage for customers.

Walmart.com has also received positive reviews for its customer service. The company has a dedicated customer service team that is available 24/7 to assist customers with any issues they may have. Customers have praised the team for their prompt and helpful responses.

Overall, Walmart.com has received overwhelmingly positive reviews from customers who appreciate the convenience, affordability, and customer service offered by the website. With its wide range of products and competitive pricing, Walmart.com is a top choice for online shoppers.

Walmart In-depth Review

Product Range and Variety:

Walmart offers a wide range of product categories to cater to diverse customer needs. From groceries and household essentials to electronics, clothing, and furniture, they have it all. The variety of products available is impressive, with numerous options within each category. Walmart also offers a mix of well-known brands and their own private label products, ensuring quality and affordability.

Pricing and Value for Money:

Walmart's pricing strategy is competitive, offering affordable options for budget-conscious shoppers. Their prices are often lower compared to competitors, making them a go-to choice for value for money. With their everyday low prices and frequent promotions, customers can save significantly on their purchases without compromising on quality.

Customer Service and Support:

Walmart provides multiple customer service options, including phone, email, and live chat, ensuring convenience and accessibility. The responsiveness and helpfulness of their customer support team are commendable, as they strive to address queries and resolve issues promptly. Their return and refund policies are customer-friendly, allowing hassle-free returns and exchanges.

Online Shopping Experience:

Walmart's website is user-friendly and easy to navigate, making the online shopping experience seamless. The checkout process is smooth, and they offer various payment options, including credit/debit cards and PayPal. Product information is readily available and accurate, helping customers make informed purchasing decisions.

Shipping and Delivery:

Walmart provides a range of shipping options, including standard, expedited, and free shipping for eligible orders. Their delivery speed is reliable, with most orders arriving within the estimated timeframe. The packaging is secure, ensuring products are well-protected during transit, and customers receive their items in excellent condition.

Customer Reviews and Ratings:

Customer reviews and ratings for Walmart are generally positive. Customers appreciate the wide product selection, competitive prices, and reliable service. Some common positive feedback includes fast delivery and helpful customer support. Negative feedback often revolves around occasional product availability issues or delays in customer service response. Overall, customer satisfaction with Walmart is high.

In-Store Experience:

Walmart stores are known for their cleanliness and organization. Shelves are well-stocked, making it easy for customers to find what they need. The staff is generally helpful and knowledgeable, assisting customers with their inquiries and providing guidance when needed.

Community and Social Responsibility:

Walmart is committed to social and environmental responsibility. They have various initiatives in place to promote sustainability, such as reducing waste and supporting renewable energy. Walmart actively engages with local communities through charitable donations and volunteering efforts, making a positive impact on society.

Loyalty Programs and Discounts:

Walmart offers loyalty programs like Walmart+, providing members with benefits such as free shipping, fuel discounts, and access to exclusive deals. They also have regular discounts and promotions, allowing customers to save even more. These programs provide significant value to frequent shoppers at Walmart.

Overall Rating and Recommendation:

Based on the evaluation of different aspects, Walmart deserves a high rating. Their extensive product range, competitive pricing, and excellent customer service make them a top choice for shoppers. Whether you prefer online shopping or in-store experiences, Walmart caters to your needs. We highly recommend Walmart to customers looking for quality products at affordable prices, backed by reliable service.

How to file a complaint about Walmart?

1. Log in or create an account: Ensure you are logged in to your ComplaintsBoard.com account to proceed. If you do not have an account, please register by providing the necessary information in the sign-up form.

2. Navigating to the complaint form: Once logged in, locate the 'File a Complaint' button situated at the top right corner of the website and click on it to access the complaint form.

3. Writing the title: In the 'Complaint Title' field, concisely summarize the main issue you have encountered with Walmart. Make it specific and clear, such as "Incorrect Billing at Walmart" or "Poor Customer Service at Walmart Store #1234".

4. Detailing the experience: In the complaint description, provide a detailed account of your experience. Include key areas such as customer service, product quality, pricing discrepancies, or store cleanliness. Be sure to mention:

  • The specific location or online service of Walmart involved.
  • Descriptions of the product or service that led to the complaint.
  • The date and time of the incident or issue.
  • Any conversations or interactions with Walmart employees.
  • Steps you have taken to resolve the issue, including any communication with Walmart customer service.
  • The response or lack thereof from Walmart regarding your complaint.
  • How the issue has personally affected you, such as inconvenience, financial loss, or distress.

5. Attaching supporting documents: If you have any receipts, emails, photos, or other documents that can support your complaint, attach them to the form. Do not include sensitive personal information such as credit card numbers or social security numbers.

6. Filling optional fields: Use the 'Claimed Loss' field to indicate any financial loss you have incurred due to the issue. In the 'Desired Outcome' field, describe what you would consider a satisfactory resolution from Walmart, whether it be a refund, exchange, apology, or other actions.

7. Review before submission: Carefully review your complaint for clarity, spelling, and accuracy. Ensure all the information provided is complete and reflects the issue truthfully without exaggeration or false claims.

8. Submission process: After reviewing, click the 'Submit' button to file your complaint. Ensure that you have filled in all required fields and that your contact information is correct in case you are contacted for further information.

9. Post-Submission Actions: Keep an eye on your ComplaintsBoard.com account for any responses or updates to your complaint. You may receive comments from other users or even a reply from Walmart addressing your concerns.

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