Walmart
reviews and complaints

On 5/23/2011 I went to the opitcal center to order a new lens because the one I had a large scratch on them The lady informed me that only the frame had a warrenty on them. I said that was ok. She said that it would be 50 % off because of just one lens. The lade, which I did not get her name, was middle aged, with blonish short hair and glasses. After measuring several times, she said everything was good and would call when they were ready. Today (5/31/11) I drove the 30 min again to pick them up. She sid they would be ready in about 15 min. After this time, she said they still had the sratch because the lense were too small. They were cut wrong. They would have to be ordered again. Again I will have to drive the 30 min to and from. I asked if I would be compensated for their mistake, she said that is was not the company policy for this, and since I was already getting a discount (only one lens) there was nothing she could do. She kept my recipt. I hope there are no other problems when they come in again. I will let you know this much. This will be the last time I get glasses from Walmart and I will be letting my friends know how I was treated as well. You might want to rethink you policy when You are the one that make the mistake. I did not have anything to do with measuring of the lens.
Martha M Noffsinger
1711 Hilltop Drive
Carrollton, KY 41008
[protected]@yahoo.com

Me and my mother went there to calhoun, ga to drop off some 'Color Negatives' as i was told that they would be able to make pictures out of it. then i got a call the same night saying they couldn't because they were 'Positives', they are not positives at all just negatives in color they used to exist. anyhow that guy didn't know what he was talking about since i knew that you could. anyhow i went there with my mother to pick them up and encountered 'Charles' a young snotty, smart alec guy that is probably in his 30s talking to my mother like a dog who is in her 60s. she went to school to learn how to develop films. he kept on telling her 'I don't think you know what I'm talking about', when she does. then he showed us in a smart alec manner someone else's private negatives and said see these are the ones we develop from when my mom older than him already knew that. guess his relatives didn't teach him about respect at all, and that it's rude to talk down to a elderly person. i just looked away from this smart alec that i felt like grabbing the pics and naming him names for disrespecting my mother infront of other customers. then i looked at a shelf behind him and he in a smart alec and rude and nasty tone infront of my mom yelled 'Do you have something to say to me or am I just wasting my time talking here'. then i felt like hitting him for being a [protected]@$$ not only to my elderly mother who's lived longer than he has now he was being the same way to me who is disabled. anyhow my mom said no. then after we were done with this p***k we went to get some pictures made and talked amongst us about his really bad attitude. know i see why some americans aren't liked, look at this attitude that he has towards a disabled person and a elderly person. wish he would get fired for this and have to pay some sort of compensation to us in monetary value for his attitude when my mom knew what he was saying and she was also trying to talk to him but she couldn't get a word in edge wise at all. still no apology from him, probably won't since he don't know what respect is at all, wish someone would have taught him that. Anyhow I know nothing will get done to make this right as I know that Wal-Mart don't care about their customers that spent lots of money there they only care about the money as that's what they keep track of on a bunch of computers they have in one center, they track every transaction to see how rich they are getting. it used to be 'The Customer is Always Right', not anymore wish it would be. and Wal-Mart saying that customer satisfaction is their #1 priority is a lie. look at how many people have had problems with walmart on this site alone. So anyhow just wanted to voice my concern about this incident where we were talked to like we were dogs and stupid and not able to understand english, when we can, it's him that don't understand respect for some reason.

I am a regular coustomer of walmart, I bought a blue ray DVD Dvd not noticing it was not a regular DVD, and tried to return it, was told since I had already opened it, I could only exchange it for a regular DVD of the same title, went to the electronics store and was told, none was available, there were no other copies of this particular movie in the store. I cannot believe how uncoperative everyone was from the electronics dept to coustomer service counter. Walmart has a no return policy as far as I am concerne. I do 50% of my shopping at a dollar store and probably will increase my shopping there. I do not think Walmart is friendly or wllling to help a coustmer out, even on a small item, such as a DVD. God knows I would not want to buy an expensive item, you would get burned.

I have tried to cash a government check several times at walmart. I keep getting a code 3, I have called your company numerous times, and the only thing that they can tell me is that the name that is being presented is different from the information issued by motor vehicles. I don;t understand why you still have gail l. Wilson as my last name, since I divorced wilson in 1992. I have had the last name of peace-goodman since 1998. My drivers license and check both have the exact same name, and address information. Why is it that your system states something entirely different. This is very embarrasing and frustrating for customers who present the correct information, and yet are not allowed the service as advertised. What is the problem?

I am a devout Christian, family man who is disabled and use (will no longer shop at this store) to shop at Wal-Mart and spend about $300-400 monthly. Before I begin let me say, on the 7APR2K5, I had purchased two Biblical Research Books costing a total of about $60! On the day, 8APR2K5, I went to the store with my wife, son age 6, and daughter age 10 months. Our normal task; would be for me and my children to go to the Deli section and eat or drink something while my wife picked up the items we would purchase. After I would consume the food, I would take either the empty container or take the Price Bar Code up to the cashier for payment. (I was told to do this many times by store employees). I took the empty containers and Price Bar Codes with me to the cashier along with a full cart of items my wife had wanted. I gave everything to the cashier and had asked if she had scanned the empty containers and Price Bar Code items. The cashier confirmed twice she did. (At this point I usually check it myself, but my son was complaining that he needed to go to the restroom and I wanted to get back home because a bad thunderstorm was coming, so I trusted the cashier and went on to exit the store). As I exited the store, a lady by the name of Debbie Miller approached me and said I consumed food and did not pay for it. I told her you are crazy, I paid for it. At first she did not want to look at the receipt. When I insisted, she looked and said nothing is on there. I was shocked and looked at the receipt and discovered the items I paid for (over $150!). Her face turned bright red and she left the room, she returned with items from a trashcan. She asked me if these items were mine. She demanded I sign some kind of a form. I kept repeating lets go talk to the cashier and she can clear this up that I gave her all the Price Bar Codes and Empty Container items. Ask her! If there is a problem it is with the cashier, not me! Ms. Miller refused and left the room again. She returned with another man she said was her boss, he said call the police and secure the videotapes. I said, Sir, you are making a big mistake, I will fight this thing, and I have not done anything wrong. I am a devout Christian; and therefore would never do this! I demanded to see these videotapes so it will prove I gave everything to the cashier. They refused to let me see anything. I said let me call an attorney! They refused! A few seconds later the Columbia Police G. Wise, badge number # 10855, arrived and began writing an arrest booking. I began telling him the truth and my wife showed up at the door in the back where they had taken me. Officer Wise went into a rage and began yelling at my wife, who had with her my two children. All she was asking (in a normal voice) was what was happening, an employee had showed her where I was. This outrageous officer threatened to have my wife arrested and take my two children to foster home. Because of my illness, I broke down in tears, and kept repeating I did nothing wrong. The store demanded that I be taken to jail, and the enraged officer took me to jail. My rights were never said, I was never told what I was being arrested for, I never saw a warrant until I arrived at the jail! Strangely, the police took me to another jail in a other county. My family called all night and the next day and could not locate me. They were told there is no one in custody by my name. I even asked the prison when will I go to the bonds court, and I was refused my request, and they even told me I had a five page rap sheet of all kinds of charges. (I have never been put in jail before)! My family got in touch with the courts and demanded I at least be found and released on bond. I was told by the jail that I would be there for 30 days! By the grace of God and answered prayer, I was released the next day. I still cannot understand why the store manager and police did not want to talk to the cashier. The items were scanned and paid for, and she was the one who scanned them and she knows what the truth is. It seems to be all lies to take down a good Christian family man. I am now fighting this as best I can, and I will sound the trumpet as loud as I can to make the people know what corporations are doing to our freedom! It is out of control and needs to STOP! God Will Give Me Victory!

I bought a box of wal-mart great value "buttery rounds". They're a knock off of ritz crackers. They are burned. Black on the edges and nasty tasting! Who do I complain to to get my money back or should I just take what is left of the box back to the local wal-mart?

I live in Pinehurst, N.C. and shop at Walmart in Aberdeen. On May 23, I went to the Walmart store in Aberdeen to purchase a gas grill that is on sale. Char-Broil stainless-steel 4 burner for $148.00. They advised me that they have sold out and I went to the section where you pick up merchandise that you order on line. A you lady by the name of Stephanie helped me and called Laurinburg, N. C. store. She was told they have the grill and would hold it for the Aberdeen store customer. My husband and I went to Laurinburg, N. C., about 70+ miles round trip, and when we arrived, about 40minutes later, we were told they sold out yesterday, May22. A salesman by the name of Johnny helped me. I asked to see the manager, he called and said her name is Christina and we would walk to the Bakery section. When we got there, she then said that we would go back to the garden center and check to see if they had any. So she and Johnny checked and she walked away! Johnny advised me that I could get another grill but it is not a Char-Broil brand. I told Johnny that we had driven down to get the Char-Broil grill, he said that Christina said that he could offer me another grill. I am so upset with the attitude of the management! She did not even offer an apology for the inconvience. I ran a Western Auto Store in Aberdeen for 15 years and we never treated our customer this way. I think you should send your management back for more training! My son runs a successful business in Laurinburg and I am sure he and his staff would never treat thier customer in such a manner... My name is Linda Parke. my e-mail is [protected]@earthlink.net.

Keep deposits belonging to customer, made into customer's account, in WalMart's possession and unavailable to customer for up to a week, even when no question about deposit.
Website hasn't been fully functional since at least 1-11, yet they charge a fee for telephone inquiries about account balance.
Are insolent, unhelpful, and obnoxious to the hilt when customer wants explanation about why they would keep a deposit belonging to customer in their possession, and unavailable to customer for up to a week, even though no problem with deposit.(Won't answer questions and after taking 10 minutes to allow customer to talk to someone at all, keep repeating in smug monotone, "I understand your frustration.I know you want to use the funds from the deposit, but we can't make it available to you for up to five business days." "No, there's no problem with the deposit but we can't make it available to you for up to five business days."
Unless you want your own money to be unavailable to you for a long period of time while WalMart lets it sit in their account, don't trust these shysters with even a nickel.

I went to the Tire center at Wal-mart in Bolivar MO to have 1 tire installed on the left rear of my 1998 toyota camry. It was to match the one on the right rear that my daughter had replaced 2 months earlier when she had a run flat out of town. They refused to put that size tire on the car (195/75/14) because the placard on the door says 195/70/14. Funny this is...I have had 7 195/75/14 tires put on that car in the last 7 years, by wal-mart. I just needed to match up the right rear that my daughter had put on 2 months earlier. I am sure that they couldnt put on the recommended tire because it wouldnt match the other 3. I suppose that they wanted me to purchase 4 tires when 1 needed replaced. I am done with wal-mart. Mostly because of the problems that I have had with the TLE on 5 or 6 occasions in the past 12 years.

I have been going to this walmart since the first day it opened it's where I buy all of my groceries for my whole family and 9 times out of ten I get a rude cashier who does not even greet me does not smile and never says have a nice day . As much money as I spend there faithfully every week I would appreciate atleast a hi how are you or have a nice day instead of the feeling that I'm an inconvenience .If it doesn't change I will take my business elsewhere .

I am livid and well that can not even describe how anger I am right now. I went to go check the balance on my card because 1. I need to pay my electric bill and 2. I needed to go to the store to pick up medication for my daughter. Knowing that I had a little over $2, 000 dollars on my card I still wanted to get an accurate amount just to be on the safe side due to the fact that I had checked my balance weeks ago and $300 dollars was missing from my card. I have called customer service several times and the bank who issues this card to figure out what happened to my funds. Guess what? Its been three weeks and they continue to say that they are working on solving the problem but nothing is getting solved. Anyways, called my card to find out the balance only for it to direct me to customer service and in which case did not get a hold of anyone. Went to the ATM to find out what my balance was at it stated to contact customer service. So, my fiancee got online and logged into my account and was by far the maddest person I have ever seen due to the fact that she also had money on my card and the balance was now reading only $0.45 cents. So, she went through all and I do mean all of the transactions that were supposed to have been made on this card. She pulled out the receipts because she keeps every one and I do mean every one. So, lets just say that this problem now needs to get resolved because here are the charges that were made on my card that I supposedly made but did not. Also, I only have a $300 dollar with drawl limit on my card and well you will see in the breakdown that on some days there was over $400.00 dollars with drawn. Its not possible. So here is the break down of the money that we are missing from my card.
02/14/2011 – Super Quick - Declined - $1.00 ( It says I was declined because of the fact that this gas station did not expect this type of card at the pump. However, I always go in and pay I never pay at the pump.)

02/20/11 – McDonald's - $4.55
02/21/11 – McDonald's - -$2.75
02/23/11 – Dollar General $1.06
02/23/11 – McDonald's - $6.18
02/24/11 – Super Quick (Race Land, KY) $4.00 ( I never buy gas at Race Land)
02/23/11 – Sub Way - $10.60
02/26/2011 – McDonald's $6.97
03/01/11 – Dollar General $1.06
03/01/11 – Super Quick - $12.77
03/08/11 – Family Dollar $4.24
03/08/11 – Dollar General $6.94
03/11/11 – ATM Cash With drawl - $504.24
03/11/11 – ATM Cash with drawl - $304.25
03/11/11 – ATM Cash with drawl - $204.00
03/11/11 – ATM Cash with drawl - $202.00
03/11/11 - ATM Cash with drawl $202.25
03/14/11 – ATM Cash Trans fee - $2.00
03/14/11 – ATM Cash Trans fee - $2.00
03/14/11 – ATM Cash Trans Fee $2.00
03/13/11 – Dollar General -$40.02
03/16/11 ATM Cash Trans Fee $2.00
03/16/11 – Walmart - -$3.48
03/16/11 - Clark Pump - $8.00 ($4.00) ( Over charged by $4.00)
03/20/11 – ATM Cash with drawl (Russell) - $33.00
03/21/11 – ATM Trans fee - $2.00
03/21/11 – Dollar General (West wood KY) - -$9.12
03/20/11 – Kroger - -$6.60
03/22/11 – McDonald's - $3.43
03/24/11 – Super Quick - $12.77
03/28/11 – Super Quick $12.77
03/29/11 – Dollar General $2.65
03/31/11 – Dollar General $2.49
03/31/11 – Super quick - $12.77
04/02/11 – ATM with draw - -$203.00
04/02/11 – ATM with draw - -$203.00
04/04/11 – Trans fee - -$2.00
04/04/11 – Balance fee - -$1.00
04/04/11 – Trans fee -$2.00
04/01/11- Walmart - -$5.93
04/03/11 – Kroger - $4.23
04/14/11 – Super Quick - -$11.97
04/25/11 McDonald's - $3.70
05/05/11 – Dollar General - $1.42
The grand total that needs to be returned to my family is $2070.21
Yes, that may not be a lot of money to some but to a family of three who is struggling to live paycheck to paycheck that is a whole lot of money. Especially since we now can not pay our electric and our daughter can not get the medication that she needs. We would like to see either A) All FUNDS (including what is still on the card; we have the total for that too) refunded back to us in the form of a check and in our mailbox this week. or B) These funds be returned to the card so that we may withdraw them ourselves. In either case once we get our money we will be canceling this card. We hope that with this complaint and many more to follow that are funds will be returned to us without any hassle and we do have a lawyer on standby if need be. We just want our money and if we have to take these people to court than so be it but we will also be suing for pain and suffering as well for we will have no electric come tomorrow and my daughter is sick. So, hopefully someone will contact us back as soon as possible so that we may get our money returned to us. If not this will not be the last time you hear from us!

Beware if this is your only money source. I noticed a charge online that I didn't make, called the merchant, found out someone used my card number. I immediately reported the card number as stolen. They said I would receive a new card in 7-10 business days. I said how am I supposed to access my money until then. They didn't know and apologized. They suggested I buy another temporary card and they would be able to transfer the balance that was on the stolen card to this temporary card but it would take 4 hours or the next day because this happened on a Friday. Activated the temporary card. Called the next morning. Said it would take 3 to 4 hours. Called later to check on balance transfer. They said it was against their policy to do that and we would have to wait 7-10 business days for the new card and then activate it and then the balance would be transferred. What? You are holding our money hostage for 7-10 days. What are we supposed to do in the meantime? Oh they apologized and they understand, but they don't have an answer. Can you believe they are holding our money hostage? We are being punished, not the person who used our card number. I want to file a complaint with the FTC, Attorney General, any lawyers interested? Please contact me asap. This is unreal. I thought the banks were unfair, but this takes the cake.

I have shopped at walmart, both store and website regularly. Normally very accommodating. This time I purchased a step2 Play Up Gym Swing Set for my grand babies, at a cost of $399.97. Within 2 days of pickup, we went almost immediately to get it...had we waited and discovered our problem, we could have left it for them to return without taking it. However we did pick it up, only to discover it was on sale at toysrus for $100.00 less. When I emailed walmart.com about the difference in price, they said they do not match prices..., I pointed out to them that I see the commercial on tv almost everyday telling how they "match it", in regard to prices. I have sent multiple emails including mentioning that at the bottom of the the ads on tv, it says clearly "walmart.com"...this is so frustrating as walmart was a major contributor to my frequent shopping. Very hard to say, "I will never deal with them again". I get more aggravated each time I see those commercials.
Any suggestions, this is pretty new to me as I said, I always felt walmart did well by me over the years.
Thanks, I feel better already, just venting. My grandson absolutely loves the playset, so I have that priceless joy.
Again thanks

I was in Walmart this morning trying to purchase a few bags of topsoil. I waiting more than 20 minutes for someone to come and open the garden center door. Then I was told by another employee that they couldn’t open the garden center door and the people who could were in a meeting and refused to come out and open the door. Now it’s not as if I need anyone’s help with getting or choosing the topsoil, I just needed the topsoil! So, I waited another 10 minutes and still no body would help me! So, I finally said forget this and left! This store is a joke! There is NEVER an employee around to help you and when there is, they CAN'T help you! There is always 300 hundred employee's working but only 3 registers open! I understand that we (the American people) our getting what we pay for but, come on already! Walmart is a Capitalist run company that discriminates against their employee's (female) and treats their customers outrageously… I will not be back!