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4.0 8310 Reviews

Walmart Complaints Summary

755 Resolved
1975 Unresolved
Our verdict: When using services from Walmart with a poor resolution rate, be vigilant. Understand the common pitfalls other customers have faced. Prepare thoroughly for any interactions with their customer service, and consider alternative solutions if your issues are not addressed satisfactorily.
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Walmart reviews & complaints 2792

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9:53 pm EDT
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Walmart pedophile employee

Regarding the Walmart Neighborhood Store on 3372 Canton Road in Marietta GA. This store is not recommended for anyone who has a decent sense of morals. This store defends and even encourages pedophiles. There is a balding chubby stock clerk in the refrigeration section where the dairy products are that regularly conducts his sexual business in the refrigeration section beyond the eyes of the public. He advertises and encourages/solicits guys from the Grindr app pages. and then meets them in the dairy section and takes them into the refrigerator to conduct all forms of sex acts. This is well known among the Grindr website and guys regularly talk about it. Most recently He had sex with my 15 y. o son and proof is a video of the act which Walmart Management has seen and that details everything done. Police are so call investigating but in the meantime, Walmart retains him in their employ even after seeing the video for themselves. This is a store I would not recommend shopping in until they clean up the place of certain perverts and degenerates. I don't expect this review to remain because I am told they are repeatedly deleting it but I will continue to post it here as well as other sites so the public will know exactly what Walmart truly endorses.

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3:01 pm EDT

Walmart deleting your best products

We have supported WMart weekly, You carried the best frozen "Pippin Apple Pie" just like homemade, flaky crust, delicious apples..My family, friends and I used them all the time...to take to dinners, pic nics and such... Tried the other brands... no comparison..greasy crust ...so we dont purchase any there. I just found out one of our favorite cereals has been taken away after years...Post "Grape Nut Flakes" ... There have been several things that I have to go searching for at other stores...I prefer staying with one store...I hope that whoever is in charge of deleting knows what their doing...Eat a piece of Pippin Apple Pie! lol IF you would start handling even these two items, a bunch of your customers would be very pleased with you all...
Thank you

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1:50 pm EDT
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Walmart brach's maple nut goodies

Went shopping at Walmart Aug.21, 2017..Saw a bag of Brach's Maple Nut Goodies, had my daughter grap me one bag..Finally, I found a big 14 oz bag..Got home opened it up popped one in my mouth, freshness and softness wasn't there, it was hard, so took it out of my mouth tried three more pieces, still hard, not a soft chew like it should be, my daughter said, it feels like they must be softer on the bottom, so I pored the rest in a dish, once more I tried to enjoy this little maple nut, but hard..I looked at the due date..Best by 01/01/2018...Then I read your freshness guarantee...I have my receipt from yesterday with Brach's Maple Nut Goodies and price... Do I send you the bag or what can I do to get a fresh 14 oz bag... Thank you for your time to read this...

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4:52 am EDT

Walmart unreliable service

I placed an order on their site with the intention to pick it up at the nearest store. I got an email from them saying that it would be ready within 2 days. I must say they charged me right after I made my order. They didn't notify me about my item delivering. And on the next day I saw that my money was refunded. I don't know why it happened, nobody explained it to me and I had to buy the same item in a crazy rush from a different store. Thanks walmart, you've let me down.

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11:20 am EDT
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Walmart capris

The material you used this year doesn't look good after a few washing. It gets fuz ball all over. I have bought your capris many years and they look good all summer this year is bad. You switched to rayon, polyester, cotton. Before was cotton and polyester big difference!
I'm returning mine to Walmart I hope they take them back if you don't improve this material you lost me as a customer.

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10:07 am EDT

Walmart products their one day gone the next. (vegan food)

I have had this problem for years now and it just getting worse. Vegan Products that I have been buying from the Breckenridge, Texas #438 are not being stocked they are being discontinued, I have spoken to the store manger before, " he asked me to bring him Brand name, Products number, upc numbers and we will see what we can do" Vegan Products would benefit the Gluten Free, Dairy Free, Vegetarian and Vegan Diets and the surrounding areas Breckenridge, Graham, Throckmorton, Albany Texas. Walmart needs to be leading the market when come to Healthier foods for are children, not holding the market back. Breckenridge, Texas #438 This is crazy why would anyone who owns a store discontinue products that are selling and a lot of the time they are out of stock, so when they tell me they don't sell well that is Fare from the truth. Please help! Just would like more Vegan foods I can buy without going out of town .

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Update by Vonda McDaniel Pipkin
Aug 19, 2017 10:14 am EDT

This would Benefit everyone the Store, and the population surrounding the store bring people who would be going out of town to shop would stay in town if the products they need were being sold at this Walmart not to mention the city of Breckenridge, Texas.

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6:03 am EDT

Walmart do not go to walmart

I hate Walmart so much. I will never accept their messy stores. So unorgaized. Nobody cares about customers, employees are rude, they try to avoid people or try to get rid of them as soon as possible not trying to understand what issue they have to resolve. Lack of cashiers, because many registers are always closed. It just seems that these stores don't appreciate their customers because they do absolutely nothing with this.

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6:06 am EDT

Walmart useless customer service

Think of modification of your customer service area, Wyoming, PA. It's completely uncomfortable. We have to stand next to a small counter waiting for an always busy employee. I bought some items by mistake, and I changed my mind after purchasing it. I was told to get my refund at a help desk. I came up to it and stood there for about 15 minutes because there was a man ahead of me. I saw some other employees who pretended they didn't notice me.
You know what? I think this is inappropriate. Why do they work there if they don't do their job? How can they treat customers that way?

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2:34 pm EDT
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Walmart men's jeans

I have been purchasing faded glory clothes for years, never had a problem.Purchased 3 pairs of jeans at Wal-Mart never have been so disappointed, the zippers shouldn't be on doll clothes let alone be on men's jeans I thought it was just one pair of jeans and it's all 3 you can't get them zipped I've tried everything from soap to bee's wax. Poor quality!

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barbara byers
, US
Feb 13, 2018 4:54 pm EST

I love walmart, they have the most friendly customer services ever... I don't like to go to other stores anymore since walmart came to gastonia nc i recommend our great walmart to all of my friends, relatives, and anyone else i can tell to go to the great walmart store in their county...

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10:18 am EDT
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Walmart no credits after selling your walmart gift card

I used a Walmart gift card to purchase credits on the 9th of August. Ive dobebthis several times. Each time takes longer. Ive waited for the credits to post to no avail. When checking my gift card balance My gift card shows a 0 balance but 2 days later...no credits in my bp account. Ive emailed support 3 times and received Nonreply. Please credit my account so I can post

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9:20 pm EDT
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Walmart I bought a car battery a yr ago at the small bridge city just 7 miles from the supercenter that I tried to bring the battery back to

Ok so I tryed to bring the battery back to Wal-Mart in orange texas super center but bought it at the little bridge city Wal-Mart have my receipt they would not take it back are exchange it to bring it back tomorrow I couldn't I had to a ride had to take it out of car couldn't are wouldn't until it was tested in the auto service center even the manager was very rude on the evening shift at 8:32 pm on Tuesday 8 8 2017 so now I'm getting a ride to bridge city Wal-Mart they saud they would I'm so mad I could whip someone [censor].in that store someone is gonna go up in their blasting people away they should treat people with respect the battery says.has a 5 yr Warrenty.on side on battery and I had my receipt only had battery one year so they should not have had a problem with exchange it that Wal-Mart super center
store in orange the auto dept was closed wanted me to come back tomorrow really and just how was I gonna do that so I guess when you need to bring your battery back i guesd u need to mske sure auto center is open are your just screwed so if you gotta work thst next day your just screwed I paid 107.00 plus tax 119.00. Total and u think when it wouldn't work anymore they would exchange it

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9:12 pm EDT

Walmart walmart $1000 gift card scam

I have done over 75-100 surveys that have been sent to my Email address [protected]@gmail.com for a $1000 gift card and not once have I received a gift card. I'm getting sick and tired of getting these surveys in my Email and completing the surveys and getting nothing for them. For as many surveys I have completed I believe I should get a gift card of some sort. Please contact me at [protected]

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11:27 pm EDT
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Walmart master debit card

On 07/15/17, I rented a truck from Budget Truck Rental. The trunk was rented from & returned to the same point: Budget Palmer House Truck Rentals, Inc-140 E. Garden of the Gods, Colorado Springs, CO 80907. The representative @ Budget put a $150 security hold on my Walmart debit card. However, the truck was returned on 07/16/17, and I paid $82.64 cash for the vehicle usage. Therefore, the $150 hold should have been immediately released from Budget Truck Rental account services---but it was not.

On 07/17/17, I contacted Emma w/Budget CS @ [protected], and she stated funds were released.

On 07/17/17, I spoke w/Kiona, she said no records showing for released funds, and she told me to send copy of the paid document/receipt to [protected]@greendot.com---in which I did.

On 07/17/17, I contacted Edward w/Walmart-Acct Manager, who stated that he had the authorization code from Budget but could not release funds for 48hrs.

On 07/19/17, I contacted Walmart customer service @ [protected] and spoke w/Joy who said my call would be referred to an escalation supervisor---but no one call back.

On 07/19/17, I called customer service again and spoke w/Darah. She created a callback ticket ref#[protected] for Angel Capinella-Escalation Supervisor---but she still has not call back.

On 07/20/17, I called customer service and spoke w/Jewell to file complaint; and she did not have a number to the Walmart Money Card corporate headquarters.

On 07/20/17, I called customer service and spoke w/Jason, he said, "Budget needs to provide on its company's letterhead the information pertain: Statement of release, cardholder's name, number, case number, date of transaction, amount charged, and send approval code to [protected]@greendot.com before $150 funds can be released."

On 07/20/17, I spoke w/Diane @Budget [protected] to convey information from Jason, and she said, "They don't do that!"

On 07/28/17, In person, I spoke w/Josh-Budget @ Palmer House Truck Rentals, Inc-140 E. Garden of the Gods, Colorado Springs, CO. Josh said, funds should have been returned within 3-5 days, and that this has never happened as he process credit card returns daily. In addition, that my issue is out of his hands and I need to contact Budget's billing customer services.

On 07/28/17, I called Budget's customer service and spoke w/Frank @ [protected], and he said, he is unable to verify why the funds has not been released by Walmart as his accounting department is closed for today. Unfortunately, I will have to call back tomorrow, Saturday, 07/29/17.

On 07/28/17, I called Green Dot Customer Care @ [protected] and spoke w/Dessa which she transferred me to Sally-Acct Supervisor-ID#75038. After explaining my concerns & issues about Walmart debit card, GreenDot Bank and Budget Truck Rental; Sally expressed empathy and placed me on hold. Later, Sally returned to confirm that my documentation w/attachment from [protected]@greendot.com were available. Sally stated, "That she has approved and expressed that someone is working on the return/refund as we speak. Also, Sally provided a case #4982698 for the $150, to be returned to my Walmart debit card within 1 business day or at least by Monday, 07/31/17.

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3:14 pm EDT

Walmart employment

i called walmart in gallup nm on july 23 2017 in reference to my on line application, wanted to make sure they recieved it. i spoke to jack who stated he was the employee trainer. he advised me to call him back to thursday the 27 2017. i spoke to jack at 11:30 am and i was advised that he had to follow walmart mangmnet policys which stateted that they were not doing any rehires this year. i worked for walmart 24 years ago, and it wasnt evan a super center. i feel discremanted. is this really a walmart policy! i have spoken to 3 other managers from different walmarts in new mexico and stated that it isnt a policy.

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Jeffrey Macioce
, US
Oct 16, 2019 11:28 am EDT

Wal-Mart Greensburg pa super center Scott Henderson Denise Greg sent me home 7/4/2017 I was lead to believe I lost my job I couldn't collect unemployment benefits for they said I had my job I haven't done no wrong I have said this time and time again I was full-time seeing what health insurance coverage I had These and mangers coached me over this .oh yes I had a day of jury duty and was .a no show cause Greg Was supposed to have told .hr manger this .why I didn't go to hr manger for she was my girlfriend and it would have been seen as special treatment .I try getting other jobs other Wal-Mart Sam's club or Lowe's target Aldi and shop& save .I was label property of Greensburg pa Wal-Mart.I was told to see it call market manger Carol Williams how can I I was told by Denise Greg stay out the store.I been reasonable senseable keep ing thing between Wal-Mart and me .All I ward back on schedule and click On not asking For money .it trying to get anybody in trouble is that so hard?👍

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Anita Bawnghit
, US
Jul 27, 2017 3:48 pm EDT

By your spelling and grammar, I am not surprised they didn't hire you.

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9:15 am EDT

Walmart e gift cards

I purchased two e gift cards (since you did not offer one at $75) on walmart.com yesterday to email to my daughter for work items (since she had to have them today for a new job). When the cards had not arrived 2 hours later, I contacted the 800 number to see what was going on. I was told that it would take up to 48 hours for me to receive the email notification. I told them that was unacceptable - she needed them asap. At this point I told the lady to cancel the order that I would have to come up with something else to do. she said she would cancel the order and on the chance that it still came through, to call them back. I ended up having to moneygram the funds to her at a cost of $14. This morning I look at my phone and the email came through overnight stating the ecards were available (after she told me she had canceled them). I again contacted Walmart.com only to find out that the lady last night was wrong - they said there is no way for them to cancel them and she should not have told me that. I contacted my bank and since I have the ecards, the transaction could not be stopped. So here I am with 2 ecards that I do not want or need, a cost of $14 to get the money to my daughter since the ecard had not come through and possibly a $30 charge from my bank since the $75 transaction is pending and could overdraft my account. Not to mention the time I have lost being on the phone and being late to work last night to correct Walmart's screwup. If this is your normal process with the cards - it stinks. It is unfair to me as a consumer not to be able to stop this mess after you all started it. You need to relook at the way you do business with these cards. I want the $75 put back in my account and these cards voided!

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10:06 pm EDT

Walmart boost mobile being sold where there is no network coverage

I want to file a complaint against Storm Lake Iowa Walmart for selling phones and legally without network coverage in the area. Boost Mobile has absolutely no network coverage anywhere around my immediate area which is 15 miles from Storm Lake and the customer service lady tells me that they will not refund my money they will not refund for store credit that the phone had been over 15 days and possession so they will not return give store credit or anything also refill cards were bought they also will not be refunded I would recommend that you guys get your s*** together and contact me immediately before I contact my attorney

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7:44 pm EDT
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Walmart cell phone stolen at store counter pky plaza in modesto, calif.

July 23, 2017 approx. 3:25 pm. My daughter had her cell phone stolen from one of the cash counters that she left behind. She went to store manager and complained. They played back the video and seen who picked it up and said the person was still in the store, but they would not approach that individual. They had called the police. An hour passed and police had not come. (Modesto police are very slow in responding) Why would this Walmart store manager not do anything to help my daughter to get her cell phone back, would not even tell her who it was so she could approach them. I feel that this crime happen in the store and that the manager had a responsibility to help. This individual was in the store for almost an hour. Manager, let my daughter know the person had left the store and that was that . She now needs to go down to police station and Verizon and very upset? What is with this manager?

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11:27 am EDT

Walmart spoiled food

This is the fourth time that I have purchased food from the Fayette Pavillion Walmart and the food is spoiled. This time it really ticked me off because my son took a big gulp of spoiled Soy Milk on 7/21/2017 with an expiration date of 8/24/2017 only to find that there were clumps in it. Prior to this I purchased chicken and just tossed it and forgot about it but this time this is the last straw! When I call Walmart the manager told me I have to drive in with my receipt to file a claim... WHAT?! So I have to get in my car after work to drive to your store because you sold me spoiled food?! Thankfully we do have a choice in where to spend our money but the way in which Walmart treat their consumers --- I can't understand why we still patron this chain.

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12:20 pm EDT
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Walmart card

I applied for the green dot card on. June 20, 2017.. One month ago 2day.. I have yet to receive the card.. I was told on 4 different occasions the card was in the mail.. Just 3 days they said the card would arrive within 48 hours.. Of course I didn't receive it.. This is unacceptable.. A whole damn month.. I had a deposit on july 06, 2017 but yet I still have no card. It's obvious that u are not going to send me the card. So I am going to have to explore some sort of action because this utterly ridiculous.. There is no plausible explanation as to why I haven't received the card.

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6:01 pm EDT

Walmart plus size women clothing

I can't figure out why there are so few plus size clothes to choose from when 40% of the women I see in walmart are plus size. Are they being paid to fat shame us? Why else wouldn't they want our money? Dose not make sense to me. Plus size women should get together and boycot walmart for a week all across the country. Maybe that would get their attention.
On another subject, why are they always out of my medication? I switched to Walgreens for my meds because they were always on back order when I need to fill them. Too bad walgreens doesnt carry clothing lol

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Walmart Customer Reviews Overview

Walmart is a leading retail giant that offers a wide range of products at affordable prices. With over 11,000 stores worldwide, Walmart has become a household name for millions of shoppers. The company's online store, Walmart.com, has also gained immense popularity among consumers.

Walmart.com has received numerous positive reviews from customers who appreciate the convenience of shopping from the comfort of their homes. The website is easy to navigate, and customers can easily find the products they are looking for. The site also offers a wide range of products, including electronics, home goods, clothing, and groceries.

Customers have praised Walmart.com for its competitive pricing, with many stating that they have found products at lower prices than other online retailers. The website also offers free shipping on orders over a certain amount, which is a significant advantage for customers.

Walmart.com has also received positive reviews for its customer service. The company has a dedicated customer service team that is available 24/7 to assist customers with any issues they may have. Customers have praised the team for their prompt and helpful responses.

Overall, Walmart.com has received overwhelmingly positive reviews from customers who appreciate the convenience, affordability, and customer service offered by the website. With its wide range of products and competitive pricing, Walmart.com is a top choice for online shoppers.

Walmart In-depth Review

Product Range and Variety:

Walmart offers a wide range of product categories to cater to diverse customer needs. From groceries and household essentials to electronics, clothing, and furniture, they have it all. The variety of products available is impressive, with numerous options within each category. Walmart also offers a mix of well-known brands and their own private label products, ensuring quality and affordability.

Pricing and Value for Money:

Walmart's pricing strategy is competitive, offering affordable options for budget-conscious shoppers. Their prices are often lower compared to competitors, making them a go-to choice for value for money. With their everyday low prices and frequent promotions, customers can save significantly on their purchases without compromising on quality.

Customer Service and Support:

Walmart provides multiple customer service options, including phone, email, and live chat, ensuring convenience and accessibility. The responsiveness and helpfulness of their customer support team are commendable, as they strive to address queries and resolve issues promptly. Their return and refund policies are customer-friendly, allowing hassle-free returns and exchanges.

Online Shopping Experience:

Walmart's website is user-friendly and easy to navigate, making the online shopping experience seamless. The checkout process is smooth, and they offer various payment options, including credit/debit cards and PayPal. Product information is readily available and accurate, helping customers make informed purchasing decisions.

Shipping and Delivery:

Walmart provides a range of shipping options, including standard, expedited, and free shipping for eligible orders. Their delivery speed is reliable, with most orders arriving within the estimated timeframe. The packaging is secure, ensuring products are well-protected during transit, and customers receive their items in excellent condition.

Customer Reviews and Ratings:

Customer reviews and ratings for Walmart are generally positive. Customers appreciate the wide product selection, competitive prices, and reliable service. Some common positive feedback includes fast delivery and helpful customer support. Negative feedback often revolves around occasional product availability issues or delays in customer service response. Overall, customer satisfaction with Walmart is high.

In-Store Experience:

Walmart stores are known for their cleanliness and organization. Shelves are well-stocked, making it easy for customers to find what they need. The staff is generally helpful and knowledgeable, assisting customers with their inquiries and providing guidance when needed.

Community and Social Responsibility:

Walmart is committed to social and environmental responsibility. They have various initiatives in place to promote sustainability, such as reducing waste and supporting renewable energy. Walmart actively engages with local communities through charitable donations and volunteering efforts, making a positive impact on society.

Loyalty Programs and Discounts:

Walmart offers loyalty programs like Walmart+, providing members with benefits such as free shipping, fuel discounts, and access to exclusive deals. They also have regular discounts and promotions, allowing customers to save even more. These programs provide significant value to frequent shoppers at Walmart.

Overall Rating and Recommendation:

Based on the evaluation of different aspects, Walmart deserves a high rating. Their extensive product range, competitive pricing, and excellent customer service make them a top choice for shoppers. Whether you prefer online shopping or in-store experiences, Walmart caters to your needs. We highly recommend Walmart to customers looking for quality products at affordable prices, backed by reliable service.

How to file a complaint about Walmart?

1. Log in or create an account: Ensure you are logged in to your ComplaintsBoard.com account to proceed. If you do not have an account, please register by providing the necessary information in the sign-up form.

2. Navigating to the complaint form: Once logged in, locate the 'File a Complaint' button situated at the top right corner of the website and click on it to access the complaint form.

3. Writing the title: In the 'Complaint Title' field, concisely summarize the main issue you have encountered with Walmart. Make it specific and clear, such as "Incorrect Billing at Walmart" or "Poor Customer Service at Walmart Store #1234".

4. Detailing the experience: In the complaint description, provide a detailed account of your experience. Include key areas such as customer service, product quality, pricing discrepancies, or store cleanliness. Be sure to mention:

  • The specific location or online service of Walmart involved.
  • Descriptions of the product or service that led to the complaint.
  • The date and time of the incident or issue.
  • Any conversations or interactions with Walmart employees.
  • Steps you have taken to resolve the issue, including any communication with Walmart customer service.
  • The response or lack thereof from Walmart regarding your complaint.
  • How the issue has personally affected you, such as inconvenience, financial loss, or distress.

5. Attaching supporting documents: If you have any receipts, emails, photos, or other documents that can support your complaint, attach them to the form. Do not include sensitive personal information such as credit card numbers or social security numbers.

6. Filling optional fields: Use the 'Claimed Loss' field to indicate any financial loss you have incurred due to the issue. In the 'Desired Outcome' field, describe what you would consider a satisfactory resolution from Walmart, whether it be a refund, exchange, apology, or other actions.

7. Review before submission: Carefully review your complaint for clarity, spelling, and accuracy. Ensure all the information provided is complete and reflects the issue truthfully without exaggeration or false claims.

8. Submission process: After reviewing, click the 'Submit' button to file your complaint. Ensure that you have filled in all required fields and that your contact information is correct in case you are contacted for further information.

9. Post-Submission Actions: Keep an eye on your ComplaintsBoard.com account for any responses or updates to your complaint. You may receive comments from other users or even a reply from Walmart addressing your concerns.

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Phone numbers

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