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4.0 8310 Reviews

Walmart Complaints Summary

755 Resolved
1975 Unresolved
Our verdict: When using services from Walmart with a poor resolution rate, be vigilant. Understand the common pitfalls other customers have faced. Prepare thoroughly for any interactions with their customer service, and consider alternative solutions if your issues are not addressed satisfactorily.
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Walmart reviews & complaints 2792

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4:30 pm EDT

Walmart corelle dinnerware

I recently purchased Corelle dinnerware "Vitrelle, from my local Walmart and the pattern colors started to fade right away and continue to fade. It seems you need more product quality control to avoid this problem.

The cups are holding their color very well.

I have had other Corelle dinnerware that lasted thirty (30) years and hardly faded at all.

If possible, a new set of dinnerware of another pattern or a refund of my original purchase would make me very happy.

Delores H. Canady
5859 West Cochise Drive
Glendale, AZ 85302
[protected]@cox.net

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11:31 am EDT
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Walmart recent shipped items: air fryer, phone modem, mason jelly jars

unethical behavior on return
I am a survivor of Hurricane Florence. I ordered some products from Walmart on 09-26-2018 through *Walmart g. co./helppay#CA. This ordered totaled $528.31. My box was held at the Holly Ridge, NC post office in that we could not get back on the island in which we live due to severe damage to homes and beach. When my Walmart box arrived, I could use some items. However, due to the damage from the storm I needed to return some. I lost my cell phone and old email address in which I ordered these items. I have tried in store on phone with Walmart to change my old email to a new email so I can retrieve my order number. The Walmart store in Porter's Neck would not even give me store credit on three items. The customer service employee and the manager on duty were extremely rude and unprofessional. The manager called Walmart head quarters and told me to talk to them. I tried for over an hour to retrieve this order number giving my cell phone number which was destroyed during the hurricane [protected] and my old email address which I can not retrieve due to the lost of my phone. I gave all my home number [protected] and my new email:[protected]@gmail.com My old email was:[protected]@gmail.com in which order was place with and lost cell phone [protected]. I provided the date of purchase the amount. My home address to which it was eventually sent. No one could help. I was talking with the customer service representative in person as well as her manager as I was on the phone with corporate per the manager's request. I have had a several strokes in the past and I was on my way to the doctor's office after what I though would be an easy return at Walmart in Porter's Neck. The purchase was made online through *Walmart g.co./helppay#CA on 09-26-2018 in the amount of $528.31. Please help me retrieve my order # so I can return some unneeded items. Thank you for your prompt response to this pressing request.

Sherry M Burke
1025 South Shore Drive
Surf City, NC 28445
[protected]
[protected]@gmail.com

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11:07 am EDT

Walmart website

I have written several times complaining about Walmart website, thought it was just me. No, Wal-Mart has the most worst website in the world. Just when I thought it couldn't get worse, it absolutely did. I absolutely hate shopping online at Walmart.com. Obviously they don't care or they would fix it. They need to fire the entire tech crew and replace with competent employees. Can you suggest how that can be accomplished. I have been shopping online at Walmart.com for years and it gets worse with each upbrade. Please tell me how I can get in touch with Wal-Mart and relay my opinion, apparently writing to they their site doesn't help because they are not changing of fixing the problem. Thank you.

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Skysitting
, US
Oct 29, 2018 5:58 pm EDT
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I will no longer buy a thing from Wall-Mart and Wall-Mart dot com. Every time I have gone to a Wall-Mart store it has been an experience from Hell. You can never get the workers to help you when you ask them they act like your interfering with there standing around time, or they say they will be right back and never return. Also all most all the time I have gone to Wall-Mart they seem to always be out of the item you are looking for, thus for you end up buying the more expensive item. This sucks and gets old. So I tried to buy from Wall-Mart dot com seems they are worse (even more so now) I have bought from them have not worked right or not at all. Up to recently you could tell them, they would send a replacement and a shipping label to send back the product with the driver. They no longer do this, now you have to send it back 1st. And then they will send you another.

Well this can be the experience from Hell as well now. I sent a product that did not work back to them two weeks ago. To this date they have not sent the replacement. The Customer Service is now out of the Philippians and they do not speak English very well. I had to spend two hours and a half on the phone, and six phone calls to them in that time frame. When I got one that half [censored] spoke and understood me the sent the wrong type of shipping label. It took me going to FedEx with the wrong label to be told that it is not a shipping label. So it cost me $11.00 of my own money to ship it back to them. To like I said this day I have not been sent the replacement of the product. Again I have gone thru the Customer Service many times and every time they say it will ship today, and well it has not.

I have contacted Wall-Mart Corporate office in Ark. and they just send you on to the horrid customer service. It seems that Wall-Mart could care less about complaints and doing right with the customer. They could care less about the store service and about dot com as well. I am not ever going to spend a dime with this crappy chain, if they did care it would be a different story. I would buy from them, but won't do so to get sorry service from them.

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2:45 pm EDT
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Walmart grilled chicken & sausage gumbo

I juswt finished a can of the soup and was terribly dissapointed in it. I bout some previously and like it but this can was horrible. It was 18.8oz. WHEN pouring it into a bowl to heat it up I did not see much filling. I then filtered the solids from the liquid. I had a little over 16 oz of liquid and very little 2 oz of the ingredients. 2 pieces of sausage and 4 little square bits of chicken plus some rice and veggies that were really well overcooked. The lot of soup was from
gcs5p REY e29a39
f2718

Best if used by 0-6/27/20.
All I can say that this soup was terrible. The only thing good about it was the flavorful broth but the rest of the soup[ SUCKED.

Never gonna buy this again/

PWoveris
15121 aquarius
corpus christi. tx 78418

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10:48 am EDT

Walmart the reward about walmart $1000.00 gift card with survey to receive the card

Ok I done the survey and even when it got to the end where it tells you to do claims I think it's called the silver claim then the gold claims and one more but the last claim you have to claim 8 to receive the$1000.00 gift card well I done every one each claim paid for each one some say they are free but they are not free it's a catch in every one of them I had to pay shipping and have to pay again for others to get things going if I want it and there has been other times on different gift cards or other things so I've paid out probably half of what gift cards are worth it really pisses me of I know it's not y'alls fault who ever reads this thank you

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Update by Lurton
Oct 09, 2018 10:58 am EDT

Gift cards saying Walmart $1000.00 I done every thing it said to do after survey paid for everything on claims that you wanted because some of the claims say free but that's a lie I think I have paid half on stuff that would have been half of the $1000.00 gift card and like Amazon too it's upsetting that after I do what it says it just like took my money thinking I was going to receive a gift card

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7:25 pm EDT

Walmart $1000 gift card

I signed up with a book site paid it I signed up an downloaded amazon I also orderd Disney movies An books an still have not recived my card so where is it this not the first time this has he it did about two years
Ago but figured it would wwirling right by now I only did it because I could use the gift cars for home An Christmas this is so wrong to do to honest pay I believe a lawn should be filed against them

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9:28 pm EDT

Walmart onn pc headset with boom microphone

I purchased this headset for my personal Pc on 09-28-18 and within a few days of use I started to notice both my ears had a rash on them, and then the following day i noticed it was worse and started oozing clear fluid. Not sure what materials this is made from, but unfortunately I had an allergic reaction. I stopped using them and returned them to the store and informed the customer service rep. of the issue. I thought i should let someone know about this.

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9:28 pm EDT

Walmart staff/customer service

On september 29th my daughter and I went shopping. We had a large cart full. The cashier was good, & apologized thru out the transaction. She was unable to find codes in her book for items we had. She called for help. Customer service manager got stopped by 2 employees right in front of us. He proceeded to help them first. Then was unable to help us. He called for help from another department. He was unable to help us. The cashier saw another supervisor, she asked her for help. She replied with a dirty look and said she was busy. She was with an employee talking! It was finally figured out. But I guess employees are more important than customers! I really think that's backwards! I have worked at a store for 10 years. I'm embarrassed for this store!

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5:29 pm EDT
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Walmart overall management deficiencies

Today at 4pm it happen again for the fourth time this year;

I take my time to drive to this Walmart Store located at 9191 West Flagler in MIami Florida 33174 and you find yourself with empty shelves in the vegetable and fruit area (see pictures attached).
No one seems to respond to my questions about what's going on with suppliers. I asked for a Manager who rapidly told me that "the truck did not make it this morning".
I reply that this wasn't the first time it happens but she insisted that it was her the first time that happen and dismissed me at that point.

This is the fourth time I have presence this lack of organization in this store. Two months ago I talked to several managers about that and all of them looked at me as they where not aware that many shelves were empty.

Many times I observed items that are missing in the wine section for weeks and when I ask basically they said that the suppliers forget to replenished the shelves (?).

I am writting this complaint to see if something can be done to have a better and more organized store in this location with better inventory management.

If you need to contact me to verify me
Abel [protected]

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9:17 am EDT

Walmart walmart.com third parties

I ordered a product from Walmart.com. It was an adapter for an Xbox One. When I tried to get a refund Walmart sent me a message that they would forward it to a third party I didn't realize I was actually buying from. They assured me I'd hear from them within 1 business day. Which didn't happen. And then after I simply returned the package to sender (not having opened it yet) the third party which was called Humor Phantom Inc kept my money anyway. This is straight up stealing and Walmart.com is part of it.

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3:33 am EDT
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Walmart schumacher 1200 amp portable power station

I April I purchased a Schumacher 1200 Amp Portable Power Station for $99.95. It was over $107.00 with tax. The first time I needed to use it for a jump start it didn't work. It was fully charged but the battery clamps did not put any juice into my battery. The other functions worked OK. Unfortunately I was unable to return it as I went into the hospital for a Triple Bypass surgery and was laid up for three and a half months. When I was finally able to drive I took the Item back to my local store and the return desk person said she had to call her supervisor. When she came to the desk she looked at the receipt and said it was over 90 days and they couldn't refund the purchase price. I told her that I didn't want a refund only to have it replaced with one that worked. I also told her the reason why I couldn't return it sooner. She said that she would have to call her supervisor. When she came over I again explained my situation to her and she was very non caring and said she would not exchange it for me. I asked her very politely If she could make an exception because of my problem and she got very nasty and said that if she did this for me then she would have to do the same for every one else and I said how would every one else even know that you did this and she said that there were five other customers in line and they would know and want the same thing. I doubt that they would have items to return that were over 90 days old. I told her that I had been a customer of Walmart ever since they opened for business years ago and I would not shop there any more. She then walked away and did not give me my receipt back. I contacted the manufacturer and told them the whole story about my experience and they told me that I would have to send them the item and proof of purchase. I can't do this because I no longer have my receipt. I was a Supermarket owner for most of my adult life and I am now 84 years old. I would not or have not ever treated a customer like I was treated.
Thank you very much.

My Name is Lou Miller
1024 Forrest Drive
Portsmouth, Ohio 45662
Phone: [protected]
Email: [protected]@gmail.com

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2:06 pm EDT
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Walmart 1000 dollar gift card

I didn't even look for this and now I can't even escape from this web site, I don't want anything except to be left alone, I don't want phone calls, I don't want emails ! I go to WALMART because I have to ! I'm disabled and on a fixed income! I don't need to be harrassed by the [censored] who buy my email address to flood my phone and my laptop with [censored] emails covering EVERYTHING under the sun !?! I DON'T WANT TO BUY ANYTHING! IF I DID I WOULD LOOK FOR IT! WHICH I DO NOT!

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2:08 am EDT
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Walmart the lady at the front desk and the housekeeping

Its three o'clock in the morning. We're driving to Michigan from Florida. Decided to stop for a rest. The moment my husband walks in the girl at the front desk asked him for a cigarette. Not hello not welcome but "Hey can I bum a smoke?" Her shirt was filthy and looked like it hadn't been washed in weeks, her hair was an unkempt mess piled on her head. She gave us a key card that didnt work so when I went in to ask for a new one she was on her cellphone and made me wait for her to finish her call. Changes us to another room. Theres blood stains and cigarette burns in the sheets and hair on them. The bathroom light is burned out, the latch to the front door is busted and the light switch doesn't work. This is the nastiest place I have EVER stayed. How it's still in business is BEYOND me!

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Update by Dani1331
Sep 29, 2018 2:49 am EDT

I know exactly what I called the GIRL. She was no woman. To call her that would have been a stretch. My auto fill added Walmart on it's own. If you're to stupid to figure that out on your own, maybe you should find something else to do with your time than nitpick at things you know nothing about you ignorant troll.

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12:44 pm EDT

Walmart $100 walmart gift card

First of all I completed everything that needed to be completed on the website. I then proceeded to complete the silver reward part and did so successfully but your website never allowed me to receive the gift card even after I paid the $1.00 for the offer. I completed the credit score offer and now I can't get back to the offer for the gift card from wal-mart. That's one reason I never get my gift card, cause you guys won't allow me to that's why I do believe this is a fraud. Now I want back my $1.00 cause even after paying I still have not got my gift card. This is s scam

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3:52 pm EDT
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Walmart free 1000 gift card winner

I received a pop up on my cell phone saying that I won $1, 000 gift card from Walmart filled out all the information and resubmitted it for everybody that has been threatened for possible identity theft Walmart should give them the 1000.00! For everyone that was scammed Walmart should be held responsible then they should provide extra security for their website to avoid this issue in the future!

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5:36 pm EDT

Walmart customer service

Satisfaction guarenteed? Thats a lie! I was lied to by multiple employees! Walmart blocked me from calling just because I called to get an update! Very unprofessional! Ive been treated better by wendys employees and I spoke with corporate. To top it off with a cherry their insurance company called and harrassed me on 2 occasions! I just came to purchase a item and ended up in a serious amount of pain and getting fired from my job because I had to call off due to that injury... This is suppose to be a family owned company thats all about helping families save money and making life better. What about my family? Im still in pain and my life was better before I walked in walmart that day!

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8:28 am EDT
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Walmart selling used products thus voiding warranties

I have been trying for over a year to get an issue resolved with Walmart. I purchased an item for my son on 11/30/16 (headphones). They broke in April 2017, so I proceeded to submit my purchase information to Apple since the item was covered under a one-year warranty. Apple replied to me stating that the headphones were previously sold to another customer on 2/22/16 and were resold to me, thus the warranty expired on 2/22/17. Walmart sold me a used item and failed to note item was used thus voiding the warranty I am entitled to (note: product was purchased from Walmart, not a third party). It is also my understanding it is illegal to resell a used item without noting it as such. I have called, emailed, and chatted with Walmart. No one is willing to help me. I have copies of all my correspondence and receipts. I would like a refund or replacement.

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6:08 pm EDT

Walmart didn't receive walmart card.

I had done all the surveys it said to claim the reward. It says "one more survey to claim prize" I do the survey pay money for it and it says again "2 more deals then claim your prize" again and again. Same thing. I have paid money for these deals to claim my reward but nothing happens. It just keeps having me do these surveys. When will I get my card? I've done everything.

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6:06 am EDT
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Walmart $1000gift card giveaway

I received a pop up window with a link in it to take a survey & have a Chance to win a $1000 Walmart gift card. So I take the survey finish it & then it tells me to finish the rest of the steps to get my gift card & so I do it & I was on the last step I downloaded the bingo game app to play all the way to level ten then something happens when I'm playing said bingo game to get my reward & it logged me out of the game. Please fix this I would like to pick up where I left off please.
Thanks for your time.
Luis A. Espinoza

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2:40 pm EDT
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Walmart gift cards and store merch

The store charged an employees corporate business card... Employee told charges declined. Our bank confirmed charge went through for just under $600.00!

The employee was told, charge declined, and had to leave store without merch. What type of activity is this walmart?

Tried contacting head csm chris at store, constantly left on hold with zero resolution.

Tried contacting regional manager kyle windhorne at east broadway office, phone just rang and rang and rang. No response no resolution. Now we are pissed off regarding these shady activities and charges. Nice communication and conduct with your customers walmart! Not!

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Walmart Customer Reviews Overview

Walmart is a leading retail giant that offers a wide range of products at affordable prices. With over 11,000 stores worldwide, Walmart has become a household name for millions of shoppers. The company's online store, Walmart.com, has also gained immense popularity among consumers.

Walmart.com has received numerous positive reviews from customers who appreciate the convenience of shopping from the comfort of their homes. The website is easy to navigate, and customers can easily find the products they are looking for. The site also offers a wide range of products, including electronics, home goods, clothing, and groceries.

Customers have praised Walmart.com for its competitive pricing, with many stating that they have found products at lower prices than other online retailers. The website also offers free shipping on orders over a certain amount, which is a significant advantage for customers.

Walmart.com has also received positive reviews for its customer service. The company has a dedicated customer service team that is available 24/7 to assist customers with any issues they may have. Customers have praised the team for their prompt and helpful responses.

Overall, Walmart.com has received overwhelmingly positive reviews from customers who appreciate the convenience, affordability, and customer service offered by the website. With its wide range of products and competitive pricing, Walmart.com is a top choice for online shoppers.

Walmart In-depth Review

Product Range and Variety:

Walmart offers a wide range of product categories to cater to diverse customer needs. From groceries and household essentials to electronics, clothing, and furniture, they have it all. The variety of products available is impressive, with numerous options within each category. Walmart also offers a mix of well-known brands and their own private label products, ensuring quality and affordability.

Pricing and Value for Money:

Walmart's pricing strategy is competitive, offering affordable options for budget-conscious shoppers. Their prices are often lower compared to competitors, making them a go-to choice for value for money. With their everyday low prices and frequent promotions, customers can save significantly on their purchases without compromising on quality.

Customer Service and Support:

Walmart provides multiple customer service options, including phone, email, and live chat, ensuring convenience and accessibility. The responsiveness and helpfulness of their customer support team are commendable, as they strive to address queries and resolve issues promptly. Their return and refund policies are customer-friendly, allowing hassle-free returns and exchanges.

Online Shopping Experience:

Walmart's website is user-friendly and easy to navigate, making the online shopping experience seamless. The checkout process is smooth, and they offer various payment options, including credit/debit cards and PayPal. Product information is readily available and accurate, helping customers make informed purchasing decisions.

Shipping and Delivery:

Walmart provides a range of shipping options, including standard, expedited, and free shipping for eligible orders. Their delivery speed is reliable, with most orders arriving within the estimated timeframe. The packaging is secure, ensuring products are well-protected during transit, and customers receive their items in excellent condition.

Customer Reviews and Ratings:

Customer reviews and ratings for Walmart are generally positive. Customers appreciate the wide product selection, competitive prices, and reliable service. Some common positive feedback includes fast delivery and helpful customer support. Negative feedback often revolves around occasional product availability issues or delays in customer service response. Overall, customer satisfaction with Walmart is high.

In-Store Experience:

Walmart stores are known for their cleanliness and organization. Shelves are well-stocked, making it easy for customers to find what they need. The staff is generally helpful and knowledgeable, assisting customers with their inquiries and providing guidance when needed.

Community and Social Responsibility:

Walmart is committed to social and environmental responsibility. They have various initiatives in place to promote sustainability, such as reducing waste and supporting renewable energy. Walmart actively engages with local communities through charitable donations and volunteering efforts, making a positive impact on society.

Loyalty Programs and Discounts:

Walmart offers loyalty programs like Walmart+, providing members with benefits such as free shipping, fuel discounts, and access to exclusive deals. They also have regular discounts and promotions, allowing customers to save even more. These programs provide significant value to frequent shoppers at Walmart.

Overall Rating and Recommendation:

Based on the evaluation of different aspects, Walmart deserves a high rating. Their extensive product range, competitive pricing, and excellent customer service make them a top choice for shoppers. Whether you prefer online shopping or in-store experiences, Walmart caters to your needs. We highly recommend Walmart to customers looking for quality products at affordable prices, backed by reliable service.

How to file a complaint about Walmart?

1. Log in or create an account: Ensure you are logged in to your ComplaintsBoard.com account to proceed. If you do not have an account, please register by providing the necessary information in the sign-up form.

2. Navigating to the complaint form: Once logged in, locate the 'File a Complaint' button situated at the top right corner of the website and click on it to access the complaint form.

3. Writing the title: In the 'Complaint Title' field, concisely summarize the main issue you have encountered with Walmart. Make it specific and clear, such as "Incorrect Billing at Walmart" or "Poor Customer Service at Walmart Store #1234".

4. Detailing the experience: In the complaint description, provide a detailed account of your experience. Include key areas such as customer service, product quality, pricing discrepancies, or store cleanliness. Be sure to mention:

  • The specific location or online service of Walmart involved.
  • Descriptions of the product or service that led to the complaint.
  • The date and time of the incident or issue.
  • Any conversations or interactions with Walmart employees.
  • Steps you have taken to resolve the issue, including any communication with Walmart customer service.
  • The response or lack thereof from Walmart regarding your complaint.
  • How the issue has personally affected you, such as inconvenience, financial loss, or distress.

5. Attaching supporting documents: If you have any receipts, emails, photos, or other documents that can support your complaint, attach them to the form. Do not include sensitive personal information such as credit card numbers or social security numbers.

6. Filling optional fields: Use the 'Claimed Loss' field to indicate any financial loss you have incurred due to the issue. In the 'Desired Outcome' field, describe what you would consider a satisfactory resolution from Walmart, whether it be a refund, exchange, apology, or other actions.

7. Review before submission: Carefully review your complaint for clarity, spelling, and accuracy. Ensure all the information provided is complete and reflects the issue truthfully without exaggeration or false claims.

8. Submission process: After reviewing, click the 'Submit' button to file your complaint. Ensure that you have filled in all required fields and that your contact information is correct in case you are contacted for further information.

9. Post-Submission Actions: Keep an eye on your ComplaintsBoard.com account for any responses or updates to your complaint. You may receive comments from other users or even a reply from Walmart addressing your concerns.

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Phone numbers

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