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Walmart Stores / charging us for an item that we returned (receipt & tracking included)

1 San Mateo, CA, United States Review updated:

Walmart sent us a defective vacuum cleaner and after speaking with Customer Service, they sent us a label for us to return the faulty unit. In return, they sent us a replacement for that vacuum.

I had FED EX pick it up and tracked the return until it was received and signed for. Just now, we were charged for the vacuum AGAIN as they are now claiming they never received the return.

We are senior citizens living off of my Social Security and we can not afford these kinds of costly mistakes, especially since we will not receive the monies for 5-10 business days.

This DISGRACEFUL behavior is one that screams they do not care about their customers nor their overcharges. Walmart's behavior has now changed our opinions on buying from them in the future. Their attitude and behavior in this is positively shameful.

Bm
Aug 6, 2018
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Comments

  • 9w
      6th of Aug, 2018
    0 Votes

    should call them and get a manager and explain the situation
    they cant really deny the tracking

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