Menu
Walmart Customer Service Phone, Email, Contacts

Walmart
reviews and complaints

walmart.com
walmart.com

Learn how the rating is calculated

4.0 8321 Reviews
Verified
The authenticity of the customer service contact information for Walmart has been meticulously verified by representatives from ComplaintsBoard using our proprietary verification system.
Share
Claim Your Business
Take control of your profile: address complaints and engage with reviews
Write a review File a complaint

Walmart complaints 2740

ComplaintsBoard
C
6:05 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Walmart my disability

I have worked for Walmart for 11 years and it's been a fight from a he beginning. I started to work for Walmart 2007 as time went by I had a lots of headaches, did not think anything of it. How ever my headaches did not stop. To make a long story sort. I had brain surgery, 2007. My condition is a pituitary adnoma not sure if this is how you spell it. I have a tumor on my brain. The surgeon was able to remove 30 percent of this tumor. 70 percent is still there. So for 11 years this has and will be my condition for the rest of my life. I recently applied for sort term disability. They have denied me over and over. This is really sad. They don't know how I feel, they can only assume.

Read full review of Walmart
Hide full review
ComplaintsBoard
C
12:25 pm EDT

Walmart better homes & garden window blinds - warped with sunlight

I bought multiple window Treatment Blinds from walmart& spend $260.00, 2.5' wood express blinds, 35x64. within the 3 years time they have all warped the blinds did not withhold from the sun . i went to the store - River head NY AND spoke with the assistant Manager David - he was rude and tole me if he had to help exchange them for me than he would have to do it for everyone.,
Well, needless to say, a management job customer service and yes, you need to help everyone.
I am so upset that the blinds a simply damaged from just hanging in my windows, the material is POOR. email [protected]@gmail.com

Read full review of Walmart
Update by christinamaloney
Apr 13, 2018 12:26 pm EDT

I bought multiple window Treatment Blinds from walmart& spend $260.00, 2.5' wood express blinds, 35x64. within the 3 years time they have all warped the blinds did not withhold from the sun . i went to the store - River head NY AND spoke with the assistant Manager David - he was rude and tole me if he had to help exchange them for me than he would have to do it for everyone.,
Well, needless to say, a management job customer service and yes, you need to help everyone.
I am so upset that the blinds a simply damaged from just hanging in my windows, the material is POOR. email christinamaloney1969@gmail.com

Hide full review
ComplaintsBoard
D
4:00 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Walmart maple nut goodies

Just purchased a 14 oz bag of the maple nut goodies. They are so hard that I can't even bite them not just one the entire bag. Expiration date is 7/24/2018. 7j24aa112 is also a number on the bag the price I paid was 2.98. I really think I should be able to go and shop and purchase fresh products. This is absolutely like a rock. Not stuck together but every single piece is so hard can't be. I really hope I receive some feedback on this. Thanks. [protected]@yahoo.com

Read full review of Walmart
Hide full review
ComplaintsBoard
C
3:46 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Walmart walmart 5 pound ground beef 80/20 mixture

The ground beef was discolored through out! Nice fresh pink ground beef. I started separating the meat. Looks like it was rotten or older meat mixed into it. The meat is mixed with nice pink looking me and then a darker meat and then a really dark almost black gross-looking meat. My family is not going to be served this for dinner tonight. As you can see the meat isn't fit for human consumption.

Read full review of Walmart
View 0 more photos
Hide full review
ComplaintsBoard
N
3:45 pm EDT

Walmart mistreated

I work for WALMART in Yazoo City Ms and they are not fair here I want to be moved bk to the gas station because as a cashier in here I'm not happy with it ! We suppose to love our job I hate coming to work now I been calling to get moved back where I started from and asking for me 50 cents they took from me I didn't ask to be moved over here WALMART 3060

Read full review of Walmart
Update by Nashae
Mar 30, 2018 3:48 pm EDT

Mrs .Patricia Rucker always got something smart to say to us (associate) I’m so tired of these ppl Walmart is a great place to work but they ppl that’s over us make you hate your job

Hide full review
ComplaintsBoard
G
9:40 pm EDT

Walmart barrnet jackel crossbow

You have advertised a barrnet jackel crossbow for $49 at wanamaker store in topeka kansas and a barrnet recruit crossbow for $69 ive tried to purchase it several time one for me and one for my brother well i call cusomer service and spoke to larry which is noted on my walmart acct. And he also tried to place the order and couldnt told me tht walmart would honor the price and tht i need to send screen shots of price which i did and then was contact by service again and told me it was wrong price and tht u would not honor price and tht it was fixed so i asked to place a differnt item on same page for $69 for a differnt crossbow and was told tht you wouldnt honor tht price so i asked how there could be to prices on same page wrong was giving no answer except it was fixed well its 2weeks later. And the same prices are on items unchanged i was lied too twice from your customer service and you will not honor advertised price this is the last atempt im going to make to get you to honor the price before i report u to, better buisness burea for swith andbait tactics cause neither of the items will you honor price on or let ordering be possible i have copys of screenshot with dates of your site 2 weeks apart and copys of conversation with customer service stating you would not honor price of either and screenshots to prove price never was changed and is still there thus very day if you cant do the right thing which i was told by you you would honor the price then you leave me no choice but to report you. Please email me and let me know how you would like to proceed i can provide proof of everything i have stated its better low of a reputable company as yourself to abuse a loyal customer

Read full review of Walmart
View 0 more photos
Hide full review
ComplaintsBoard
M
12:20 pm EDT

Walmart boneless chicken breast

We purchases a package of boneless chicken breast on Saturday march 24 in Clifton park ny.. we opene it on sunday march 23 and there was a chicken that was freezer burned and the sell by date was marked for March 28 how can a freezer burned chicken get into a package that is suppose to be fresh? And the rest of the chickens were so fatty that after trimmed and cooked there wasn't hardly anything there.see pics attached

Read full review of Walmart
View 0 more photos
Hide full review
ComplaintsBoard
N
11:44 am EDT

Walmart money card

Its been about a month since I've been stopped from using my cards. I wad told to upload a picture of my ID, and my cards were still blocked. Someone called me back and told me to send a picture of my ID to the email [protected]@greendotcorp.com and to call a number 10 minutes after, but the number and extension was wrong. I'm still not able to use my cards and I have bills to pay! So what do you have to do to take this block off or should I escalate the matter at hand?

Read full review of Walmart
Hide full review
ComplaintsBoard
T
10:40 pm EDT

Walmart faded glory carpenter jeans

I bought 3 pairs of Faded Glory carpenter jeans and all 3 pairs have ripped and shredded around the mid-thigh area. One within a week another pair in about 2 weeks and so on. I would have taken them back but I bought them several months ago while on sale until I needed a newer pair to wear. It is not my washers fault or detergent because all my other jeans are okay. It was only the Faded Glory brand. I will not be buying any more products from this brand and will take caution on anything else before buying.

Read full review of Walmart
View 0 more photos
Hide full review
ComplaintsBoard
A
2:12 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Walmart credit card

I applied for a walmart card a few days ago and i recieved an email

this morning saying that they cannot approve a card because

they cannot verify my identity. I had a walmart card 2 years ago.

Paid it off. So just wondering who do i call ? this makes no

sense. I called walmart and they responded and transferred me

to an automated system which gave me the information from

my old walmart credit card. Why?

Read full review of Walmart
Hide full review
ComplaintsBoard
J
12:33 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Walmart up charging on goodrx discounts at time of pickup

Good RX is an excellent and competitive alternative to outrageous even under handed Medicare advantage plans... until now. Clover my med advantage plan has a great PPO for care, but is definitely lacking on its drug pricing. They like to bump up even generics to Tier 4 and change $85.
So I found a good alternative through Good RX. On three occasions I've used them and found prescriptions discounted to $21 to $40 that were supposed to be $85. Shop-rite, Healthwarehouse.com and others seem to honor the prices shown online by GoodRx.com until today when Wall-mart Pharmacy did something systemically underhanded.
I called Wall-mart to verify they received the prescription. They had received it, so I asked if they needed the numbers from the GoodRx.com sheet so they could process the discount in . I was told "no, just bring in the form and we will process it then. When I arrived to pick-up and pay for the prescription. I was told it would cost $53.00 instead of the $40.65 GoodRx.com said it would cost. Wilmer stated prices could vary as GoodRx.com also states. However, every pharmacy knows what the end price is going to be, so when the price is discounted price is requested why not just give the consumer the price?
Of course if your as big as Wall-mart having 10% of your customers come to your store and accept the additional 23% charge out of frustration, it really does pay to not tell the customer the discounted price.
This could net Wall-mart millions of dollars at your expense and mine. Recommendation as a consumer: Avoid Wall-mart Pharmacy for the next 6 months at all costs. Refer to this complaint. Send a message to corporate giants.
I believe most people will not take this seriously and it you choose to that is okay. But this writer is taking this very seriously and committing to boycott even it is alone because we have to draw the line somewhere. Big Pharma and it's cousins Big Medical and Big managed care Insurance are backing us all into a corner in what we pay for these needed sometimes life and death commodities. They are like the Indians surrounding our wagon train picking us off one by one. They own Capitol Hill, the State Capitols, even the judiciary. We the people have only one way we can fight them...the pocket book. So anyone company who gets out of line we should get them where it hurts ...in the wallet.

Read full review of Walmart
Hide full review
ComplaintsBoard
C
4:55 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Walmart better homes & gardens bath towels & hand towels

I purchased better homes & gardens 5 bath towels - 2 hand towels & 4 wash clothes from walmart in wood river, il. We followed washing instructions on label. We purchased the purple dust color towels & pink splotches appeared on them which looks terrible after one washing. Walmart refused to let me return them because they were washed. I am very upset because these towels were so nice & a perfect match to our main bathroom. Were the washing instructions incorrect? wash warm water by themselves - do not bleach - tumble dry low.

I would like to return them for full refund & would re buy hoping that i just got bad ones, or you can send me them from your location to assure i won't have this problem again.

Can you help me with my complaint?

description thick & plush towels - bhg solid cotton bath towel 30 in x 56 in purple dust-bh17-[protected]

please contact me asap
cheryl allen
[protected] or email [protected]@nanascrochetshoppe.Com

thanx

Read full review of Walmart
View 0 more photos
Hide full review
ComplaintsBoard
C
8:46 am EST

Walmart increase in the age to purchase guns

I find it irresponsible that Walmart finds that it can increase the age of a person to purchase a gun, to 21. Eighteen-year-old citizens go to war for this great country, are allowed to vote, but you, Walmart will deny these young people the right to purchase a gun at the age of 18.
I am gradually pulling away from your stores. Some of your corporate decisions have been unamerican, lately.

Read full review of Walmart
Hide full review
ComplaintsBoard
E
12:36 am EST

Walmart downy 164oz

I purchased a 164oz bottle of Downy when I got it home it had leaked all out in the bag. I noticed it had been cut by what looked like a box cutter when stocked. I spoke with the manager of the store and was told I had to get in touch with you. I'm unable to send a picture of receipt because it was ruined when the Downy leaked in the bag. I have 6 people in my family so money can be tight so the Downy is kinda a luxury. Hopefully you can help me out. I have been a loyal customer for almost 15 years and dont want to have to change to a cheaper brand. Please help valued customer.

Read full review of Walmart
Hide full review
ComplaintsBoard
T
10:13 am EST

Walmart intex air mattresses

I bought 3 air mattresses the first had whole in the top of mattress patched it up the air was still leaking out the second one I bought it had one very tiny hole in the seam of the air mattress on the bottom side it look like it was slit when I patched and then inflated the mattress and I turned around to go sit on it I barely sat all the way down and right on the side it busted and I hit the floor I took it back to Walmart and tried get a refund they wouldn't let me they said I had trade it for equal price of the one I paid for they didn't have anymore of the one I had so I got another one and now this one has lil tiny holes in the seam of the side I patched them and the air is still leaking out I'm not happy I paid $74 for the first one $64 for the second one and $54 for the last one I purchase three air mattresses in the last 3months twice back to back

Read full review of Walmart
Hide full review
ComplaintsBoard
B
9:50 am EST
Verified customer This complaint was posted by a verified customer. Learn more

Walmart blocking my card

I have been sending document for 3days now, because each day it saying successful and the next time I check I have to unload the document again. Now I'm tired of going through the same problem let me have my money off the card and I will go with another card.Also why can't you speak to someone regarding this issue because I need to know what going on or if anyone trying to fix the problem.

Read full review of Walmart
Hide full review
ComplaintsBoard
L
11:40 am EST

Walmart cashing check policy

As of March 3, 2018 this store will not cash checks with P.O. Box address only manager said only with street address will their checks be cashed, majority of city of page and surrounding areas have only P.O.BOX as their address is close to discriminating residence. we would like to know if this policy is legal or not
I am representing majority of P.O.Box holders.

Read full review of Walmart
Hide full review
ComplaintsBoard
R
12:35 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

Walmart ritz crackers fresh stacks

On 2/22/18 I while eating my lunch which consisted of a ritz cracker fresh stack purchased from Walmart, I notice that the crackers contained a brown subtance on the edges of each cracker. It had the appearance of peanut butter, however, I was unable to determine for sure by the smell. As a result I was unable to enjoy the remainder of my lunch. :( I have attached a picture and I am asking for a full refund or coupons to be able to purchase a Ritz product free of charge. I have attached a picture of the product as well as the barcode information. Thanks for your assistance with this matter.
Sincerely,
Robyn McIntyre

Read full review of Walmart
View 0 more photos
Hide full review
ComplaintsBoard
R
9:26 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

Walmart dell laptop computer

I purchased a Dell laptop computer for my wife at Wilmer in November for Christmas. Upon checkout I was asked if I wanted to purchase an extended warranty for two additional years. I was told it had a one year warranty so I decided not to purchase the extended warranty.
Here it is February 2018 and I have been on the telephone 3 times for over 3 hours with Dell following their step by step instructions in getting the computer to boot up. I was told by the Dell representative I would not have any issues again. Guess what it would not boot up again today. So. I decided to take it back to Wilmer and was told they had a 15 day return policy on computers. After talking to three different people including a manager I walked out of the store with a computer that works on occasion in my hands.
I will not purchase from Wilmer again and will not recommend them for anything in electronics. If you do go there for any electronic equipment ask many questions on returns and warranty policies, what do I do if something does go wrong, where do I take it or send it. They are of my list for shopping for anything.

Read full review of Walmart and 1 comment
Hide full review
1 comment
Add a comment
S
S
Shaun R.
, US
Feb 23, 2018 12:20 am EST

Hi Royce.

Appreciated reading your concern.

I'd like to be of some help, but would like to know what you might consider a reasonable solution.

ComplaintsBoard
B
7:15 pm EST

Walmart quality of wrapped caramels

I purchased a bag of caramels, 23 oz., and will not buy them again. They are impossible to unwrap! I am an adult, with fingernails, and cannot get any of them to unwrap without using scissors or a knife. We cannot give any of this candy to our grandkids, which we have 9. I will go back to buying Kraft caramels--at least they unwrap easily and taste just as good. You have lost a customer, your loss!

Read full review of Walmart
Hide full review

About Walmart

Walmart is a multinational retail corporation that operates a chain of hypermarkets, discount department stores, and grocery stores. The company was founded in 1962 by Sam Walton and has since grown to become one of the largest retailers in the world. Walmart's headquarters are located in Bentonville, Arkansas, and the company has over 11,000 stores in 27 countries worldwide.

Walmart is known for its low prices and wide selection of products. The company offers a variety of goods, including groceries, clothing, electronics, home goods, and more. Walmart's online store, walmart.com, allows customers to shop for products from the comfort of their own homes and have them delivered directly to their doorstep.

In addition to its retail operations, Walmart is also involved in a number of philanthropic efforts. The company has donated millions of dollars to various charitable organizations and has launched initiatives to support education, hunger relief, and sustainability.

Walmart has faced criticism in the past for its labor practices and impact on small businesses. However, the company has taken steps to improve its image and has implemented policies to increase wages and benefits for its employees.

Overall, Walmart is a major player in the retail industry and continues to expand its reach both in-store and online. With its focus on low prices and customer convenience, the company is likely to remain a popular shopping destination for years to come.

Walmart Customer Reviews Overview

Walmart is a leading retail giant that offers a wide range of products at affordable prices. With over 11,000 stores worldwide, Walmart has become a household name for millions of shoppers. The company's online store, Walmart.com, has also gained immense popularity among consumers.

Walmart.com has received numerous positive reviews from customers who appreciate the convenience of shopping from the comfort of their homes. The website is easy to navigate, and customers can easily find the products they are looking for. The site also offers a wide range of products, including electronics, home goods, clothing, and groceries.

Customers have praised Walmart.com for its competitive pricing, with many stating that they have found products at lower prices than other online retailers. The website also offers free shipping on orders over a certain amount, which is a significant advantage for customers.

Walmart.com has also received positive reviews for its customer service. The company has a dedicated customer service team that is available 24/7 to assist customers with any issues they may have. Customers have praised the team for their prompt and helpful responses.

Overall, Walmart.com has received overwhelmingly positive reviews from customers who appreciate the convenience, affordability, and customer service offered by the website. With its wide range of products and competitive pricing, Walmart.com is a top choice for online shoppers.
How to file a complaint about Walmart?

1. Log in or create an account: Ensure you are logged in to your ComplaintsBoard.com account to proceed. If you do not have an account, please register by providing the necessary information in the sign-up form.

2. Navigating to the complaint form: Once logged in, locate the 'File a Complaint' button situated at the top right corner of the website and click on it to access the complaint form.

3. Writing the title: In the 'Complaint Title' field, concisely summarize the main issue you have encountered with Walmart. Make it specific and clear, such as "Incorrect Billing at Walmart" or "Poor Customer Service at Walmart Store #1234".

4. Detailing the experience: In the complaint description, provide a detailed account of your experience. Include key areas such as customer service, product quality, pricing discrepancies, or store cleanliness. Be sure to mention:

  • The specific location or online service of Walmart involved.
  • Descriptions of the product or service that led to the complaint.
  • The date and time of the incident or issue.
  • Any conversations or interactions with Walmart employees.
  • Steps you have taken to resolve the issue, including any communication with Walmart customer service.
  • The response or lack thereof from Walmart regarding your complaint.
  • How the issue has personally affected you, such as inconvenience, financial loss, or distress.

5. Attaching supporting documents: If you have any receipts, emails, photos, or other documents that can support your complaint, attach them to the form. Do not include sensitive personal information such as credit card numbers or social security numbers.

6. Filling optional fields: Use the 'Claimed Loss' field to indicate any financial loss you have incurred due to the issue. In the 'Desired Outcome' field, describe what you would consider a satisfactory resolution from Walmart, whether it be a refund, exchange, apology, or other actions.

7. Review before submission: Carefully review your complaint for clarity, spelling, and accuracy. Ensure all the information provided is complete and reflects the issue truthfully without exaggeration or false claims.

8. Submission process: After reviewing, click the 'Submit' button to file your complaint. Ensure that you have filled in all required fields and that your contact information is correct in case you are contacted for further information.

9. Post-Submission Actions: Keep an eye on your ComplaintsBoard.com account for any responses or updates to your complaint. You may receive comments from other users or even a reply from Walmart addressing your concerns.

Ratings on other sites
Trustpilot
Trustpilot
1.5
9834 reviews

Overview of Walmart complaint handling

Walmart reviews first appeared on Complaints Board on Jul 20, 2006. The latest review Great value pear halves 15 oz. can, bar code # 784237060 run # 142059 was posted on Apr 9, 2024. The latest complaint SCO host was resolved on Jun 13, 2023. Walmart has an average consumer rating of 2 stars from 8321 reviews. Walmart has resolved 755 complaints.
Trust badge
Collect Your Trust Badge
Be recognized for outstanding customer service
  1. Walmart contacts

  2. Walmart phone numbers
    +1 (800) 966-6546
    +1 (800) 966-6546
    Click up if you have successfully reached Walmart by calling +1 (800) 966-6546 phone number 14 14 users reported that they have successfully reached Walmart by calling +1 (800) 966-6546 phone number Click up if you have UNsuccessfully reached Walmart by calling +1 (800) 966-6546 phone number 18 18 users reported that they have UNsuccessfully reached Walmart by calling +1 (800) 966-6546 phone number
    Customer Service
    +1 (800) 925-6278
    +1 (800) 925-6278
    Click up if you have successfully reached Walmart by calling +1 (800) 925-6278 phone number 2 2 users reported that they have successfully reached Walmart by calling +1 (800) 925-6278 phone number Click up if you have UNsuccessfully reached Walmart by calling +1 (800) 925-6278 phone number 5 5 users reported that they have UNsuccessfully reached Walmart by calling +1 (800) 925-6278 phone number
    Customer Service
    +1 (866) 925-2432
    +1 (866) 925-2432
    Click up if you have successfully reached Walmart by calling +1 (866) 925-2432 phone number 2 2 users reported that they have successfully reached Walmart by calling +1 (866) 925-2432 phone number Click up if you have UNsuccessfully reached Walmart by calling +1 (866) 925-2432 phone number 3 3 users reported that they have UNsuccessfully reached Walmart by calling +1 (866) 925-2432 phone number
    +1 (877) 937-4098
    +1 (877) 937-4098
    Click up if you have successfully reached Walmart by calling +1 (877) 937-4098 phone number 5 5 users reported that they have successfully reached Walmart by calling +1 (877) 937-4098 phone number Click up if you have UNsuccessfully reached Walmart by calling +1 (877) 937-4098 phone number 13 13 users reported that they have UNsuccessfully reached Walmart by calling +1 (877) 937-4098 phone number
    More phone numbers
  3. Walmart emails
  4. Walmart headquarters
    850 Cherry Avenue, San Bruno, Florida, 94066, United States
  5. Walmart social media
Walmart Category
Walmart is related to the Retail Stores category.

Our Commitment

We stand for unbiased reviews

We make sure all complaints and reviews are from real people sharing genuine experiences.

We help resolving issues

We offer easy tools for businesses and reviewers to solve issues together. Learn how it works.

We advocate freedom of speech

We support and promote the right for reviewers to express their opinions and ideas freely without censorship or restrictions, as long as it's respectful and within our Terms and Conditions, of course ;)

We ensure transparent and fair ratings

Our rating system is open and honest, ensuring unbiased evaluations for all businesses on the platform. Learn more.

We care about your privacy

Personal details of reviewers are strictly confidential and hidden from everyone.

We are easy, free and open to everyone

Our website is designed to be user-friendly, accessible, and absolutely free for everyone to use.

Is ComplaintsBoard.com associated with Walmart?

ComplaintsBoard.com is not affiliated, associated, authorized, endorsed by, or in any way officially connected with Walmart Customer Service. Initial Walmart complaints should be directed to their team directly. You can find contact details for Walmart above.

ComplaintsBoard.com is an independent complaint resolution platform that has been successfully voicing consumer concerns since 2004. We are doing work that matters - connecting customers with businesses around the world and help them resolve issues and be heard.