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4.0 8310 Reviews

Walmart Complaints Summary

755 Resolved
1975 Unresolved
Our verdict: When using services from Walmart with a poor resolution rate, be vigilant. Understand the common pitfalls other customers have faced. Prepare thoroughly for any interactions with their customer service, and consider alternative solutions if your issues are not addressed satisfactorily.
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Walmart reviews & complaints 2792

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Newest Walmart reviews & complaints

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12:15 am EST

Walmart walmart money card

I bought a Walmart money card for direct deposit and it goes through Green Dot bank I never received my card I've requested a second card didn't receive it. I called customer service multiple times they give me the same answer Everytime all my money is on this card that I have not received and can't access! I want my money and want my card now!

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10:12 am EST

Walmart google chromecast

I have ordered 2 quantity of Google Chromecast online on November 23, 2017, to GIFT someone. Yesterday I received my delivery, but when I opened it the box contains only ONE pack of Google Chromecast. I was very disappointed because it is a gift for someone.

When I called customer care, I explained him all scenario and requested to deliver it. He said he can only do a refund. I even told him that if he can make it available to the nearest store I can pick it up, but he said he will refund the amount and I need to order it again. In addition, I have to go to Newburgh Walmart Store to pick it up which is 22 miles away from my house.

I am VERY VERY DISAPPOINTED with WALMART's service. Now I have ordered it to Newburgh store to pick it up.

Order ID which has a problem is #[protected].

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10:04 pm EST
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Walmart smoky bacon cheddar cheese

Hello,
I am not a company, but I am someone who regularly buys Kraft at my local Walmart. I purchased a bag of smoky bacon cheddar cheese on 11/24/17 and when I opened it on 11/27/17 there were pieces of cheese with mold (see attached pictures). The expiration date is 1/15/18, (as seen in the first attachment), however there were several pieces with mold. I would like a refund, if possible. I can be reached at [protected]@gmail.com..
Thank you,
Candra Samuell

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pobarjenkins
Minneapolis, US
Nov 28, 2017 12:35 am EST
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You will want to return the product along with your receipt to the location of purchase. They should be able to provide you with a replacement or refund.

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2:08 pm EST
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Walmart a walmart gift card worth one thousand dollars

Hi im Robert N Lee i did a survey a couple of weeks ago for what was to be a wal mart affiliate i did what was asked of me and at the conclusion of the survey i was to receive a 1000 dollar gift card from wal mart to this day i haven't received anything here's my email [protected]@gmail.com can someone please let me know if ir was true or false thank you

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9:17 am EST

Walmart customer service

Please provide me a resolution to my below complaint that occurred on 11/11/2017:

You've got to be kidding! My husband and I placed 7 items on the belt of a 20 items or less checkout express lane yesterday, a usually busy Saturday. We were behind a lady who was checking out and one young man behind us with 1 item. As soon as the lady swiped her credit card she was approached by the clerk about a promotion the store was offering of a $25.00 savings to customers spending $75.00 or more and that she qualified. Of course, she was all in. So, the clerk proceeded to process her application via credit card scanner. After the clerk attempted to process the task it was obvious that she lacked any knowledge of this procedure so she summoned a supervisor over for help. And the supervisor had difficulty completing the task and I made it clear to her that this was ridiculous and poor customer service. Her response was that they serve all their customers. Well, what about all of us customers behind who have waited over 15 minutes? She had no comment until after checking me out when she apologized as she handed me my receipt. I was tempted and regret not leaving our goods on the belt and walking away. We are unhappy customers to have experienced this at the checkout especially an EXPRESS lane. This promotion needs to be accomplished in an appropriate manner to better serve all your customers. Your help is greatly appreciated. We have gone to the store manager with a couple of complaints in the past dozen years but this one qualifies corporate attention.
Anita & Ken

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pobarjenkins
Minneapolis, US
Nov 20, 2017 11:11 am EST
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Even if it's an express lane, they still need to follow their required procedures. They often have goals for promotions like these and customers shouldn't miss out just because they entered a lane for less items.

The employee apologized to you. There is nothing else that can or should be done.

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10:25 am EST
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Walmart shopping cart

I put a bunch of crap in my cart and then when i was about to check out i couldnt find any promo codes and when i went off the site and back on all my crap was gone and i had a lot of stuff in my cart so thx a lot im really stressed and mad now i dont even know if i want to order from you now and your site is so glitchy and sracthy so fix that this happened november of the seventeenth of twothousandseventeen. I would like to get some percent off my purchase because now i have to find all of the items in my cart and it will take a long time for me to do so.

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11:15 am EST

Walmart management

Overnight shift was completely terminated, had 15 of our overnight employees lose their scheduled shifts and their .50 overnight differential pay. Then had a daytime cashier get scammed out of 9000$ so therefore the entire store lost their quarterly bonus. I had two managers pull me aside and berate and belittle me on how poorly I was performing at a job I just took a pay cut to no longer do. Audio file attached https://www.youtube.com/watch?v=Pe3o_zjZZfs&t=608s

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11:06 am EST
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Walmart beta fish

My son and I went to purchase beta food at the 62269 Walmart and found abused, neglected beta fish- two dead, one completely disintegrated and my son was traumatized. I bought a beta water myself to fill up their cups since they had one inch of water in them. All the fish were on their deathbeds- fin rot, no color, torn fins- it was terrible. I don't think they've been looked after in at least a week. It's like they are placed on the rack and left to die. I'm so upset. It's wrong- why sell them if you can't care for them?! I called walmart corporate because the customer service manager could care less. Is there anything else I can do? You can do?

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11:42 pm EST

Walmart all the excess food you are throwing away at salina ohio store!!!

Just watched a Video from a gentalman out in the back of your Wal-Mart store in Sabina Ohio and he showed Video of about 50 more or a little less full of food products that were being thrown away and that were not expired as of the time he did the filming, he talked to a manager, they told him that it was all going in the garbage, what is wrong with you people, the good was still good, baskets of canned ham not expired until 2020, baskets of milk, cheese, and lots of other grocerys, why not don't to homeless shelters, the jail or some other kind of charity you can take a tax right off, something, just don't let it go to waste. Please.

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SoulTraySky
, MX
Nov 14, 2017 9:07 pm EST

Adding who friend in chiken to wolp and gave The same causes bot
Acuerd to so much in tranza who u beçieve ser yu

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SoulTraySky
, MX
Nov 13, 2017 4:53 pm EST

Wath os fda last sumer to exchange 221 vuy over The securm e is mortal .u adivining and sertec of mi çresition will go constantly aeyu god kives

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Cbrobinson08
, US
Nov 13, 2017 4:43 pm EST

When they lose power for over 14 hours, they can’t sell that food! Check the laws in place by the FDA. Yes it wasn’t expired but was in danger of not being kept cold.

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Jane Kartanowicz Doherty
, US
Nov 13, 2017 10:43 pm EST

Yes, frozen and dairy needed to be discarded .. not canned ham or bottles of unopened salad dressing. This was just wasteful. People are going hungry but they are not allowed to pick from Walmarts garbage bin. Disgusting!

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JoeyJoe958
, US
Nov 13, 2017 4:12 pm EST

I notice no response and unless this goes viral we wont hear anything more about it

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2:04 pm EST

Walmart cashing a check

11/07/2017
Ref # [protected]
I went to walmart to cash a check written from a loan company Republic Finance and the check bank was Wells Fargo and the check was declined. Certegy sent me a letter letting me know that everything was taken care of and I can continue cashing check well this was last year I receive the letter now today I go to cash a check it's the same problem. The check was for $1500.00

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Update by Josephine Wiltz
Nov 07, 2017 2:05 pm EST

Need to know why walmart is not cashing my check after Certegy said everything was clear in the letter that was sent to me

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5:58 am EDT
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Walmart missing delivery - system meltdown!

I ordered merchandise from Walmart and am now experiencing the 'Tail Wagging The Dog' to the extreme!

I was informed that my package would be delivered yesterday and waited around for most of the day (could have been working on my handicap!) Sun came up, sun went down, no package!

Checked tracking and low and behold my package had been delivered, I took several more looks around outside and no dice. Checked on the tracking again and this time it states ‘pick up available' I didn't drink a drop yesterday, I might be on vacation but not a drop, but that's what it said. So I call them up and they say that the system has had a 'melt down'! Walmart had to reorder all of the products, assure me they will now send through UDS and my item will be delivered by FedEx.

Note to self = next time, drive to Walmart, collect items, go play golf!

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Tori Anderson
, US
Nov 07, 2017 4:40 am EST
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This made me smile, Keith you are a funny guy :)

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Author of the review
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Keith Stickley
, US
Nov 15, 2017 10:36 am EST
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I try!

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8:12 pm EDT
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Walmart customer service desk are not helpful like to accuse people of doing wrong ways

I have money my sister sent $500.00 but I was told because it was in Kathy Wulf not Mary Katherine Wulf's name it could not be given to me so I showed that mean man my receipt that my sister sent me in my phone but said no. Sad thing is he could have verified the receipt but instead he had to try and humiliate me and he then asked some women and was so worried about being right that he didn't care about the human he was degrading.
I want my money. I know you have policy's but let's just think a bit
I had a copy of the receipt
My drivers license reads Mary Katherine Wulf
My sister put it in Kathy Wulf which has been around before me as being called Kathy for Katherine
That man was rude and made a point of disgracing me in front of people
I have received money from my sister before and received my money
Shame on your company here in Sulphur Springs Tx
Also if you would like a copy of my receipt I will be happy to send it to you
Thank You

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10:21 am EDT

Walmart unusable products

I have been buying L'Oreal products for many years. Although they are more expensive than other similar products, I am usually satisfied with the result. The last 2 times that I have purchased L'Oreal products at Walmart, Juliette Blvd Naples FL, they were very dry and unusable. I think it would be a wise idea to have a representative check the dates on the makeup.
Thank you,
Beverly Merchant

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7:39 am EDT
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Walmart walmart financial

I have been dealing with Walmart Financial in regards to some charges that I did not make on my credit card and this has been going on for over 6 weeks and I have spent hours on the phone with a run around and transfer over transfer with no help and support. I even escalated to a manager. False promises and no action taken. I asked for the CEO and they refused to give it to me. I asked for managers and they refuse to assist me.
Absolutely unacceptable. I will take this to the courts so this is my last attempt to rectify this with someone who is in authority.
My phone number is [protected]
I have never experienced such horrific unprofessional service in my life. For such a large co-operation the service is unacceptable.

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4:51 pm EDT
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Walmart 2 inch faux wood blinds

i bought 2 sets of better home and garden 2 inch faux wood blinds size 30x64 at Walmart. When I opened to Haney, the brackets were missing. I went back to Walmart and they gave me a box of brackets out of another box because there wasn't any left in stock of that size. When I open those, they had been replaced with some old brackets from some other kind of blinds so I went back to Walmart and there wasn't anything they could do because there wasn't any blinds left. The customer service rep didn't have any solutions for me . The blinds are of no use if I don't have brackets to hang. They also don't sell any brackets without blinds. What do I need to do to get some brackets for the blinds I purchased at Walmart?

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pobarjenkins
Minneapolis, US
Oct 28, 2017 7:12 pm EDT
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Unfortunately it sounds like they may just be out of what you need. You could ask for a refund and then visit a different store.

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9:45 pm EDT

Walmart faulty container for rotisserie chicken

I went to Eastland, Texas Wal Mart on Tuesday, October 26, 2017, to buy a rotisserie chicken. The chicken container says on it that the contents were hot but when I went to pick the container up by the handle, the handle part broke loose from the rest of the container and hot liquid spilled out on my hand causing my hand to sting and burn and the chicken ended up in the floor by a cashier along with a lot of the hot, greasy liquid from the container.
After I got home, I noticed the new pair of boots I had on also had greasy spots that had splattered on them.
The manager took down my name and phone number and said he would be calling to check on me and that is when I was going to tell him about the grease on my new pair of boots but as of today's date, (October 28th), I have not received a call from anyone.
Not only should the consumer be warned that the liquid is hot, but also that the container is flimsy and that the handle will break off.
I think you should be responsible for the burn I received as well as for my boots being damaged by the greasy liquid.
Katherine M. Watson

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6:52 am EDT
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Walmart prescription wrong 2x's

In September 2016 my husband went in for a eye exam at Central Wal-Mart because he needed new glasses and contacts. We have used Amy before and had no problems. First the eye exam was very quick didn't take long at all which was very odd. We took the prescription to Sams in Easley because they had the frames he wanted. We ordered the glasses when my husband got them back he could not see hardly at all so they checked them and told us they were what the prescription said. They advised us to go back to Central Wal-Mart and let them redo his exam so we had to pay a 2nd copay and do another exam which this time took longer but you could tell they were aggravated but it wasn't our fought. Come to find out the prescription was wrong so Sams sent the glasses back to get them fixed. By this time we was very upset with the glasses not at Sams they went far and beyond what they needed to do to try to help. The glasses still wasn't right but we new if we went back to Central to Amy it wasn't going to get any different. We pd out of pocket close to $300.00 after insurance and he may have wore them 14 times in a year because they still wasn't right. Yesterday my husband had a eye exam done at Sams in Easley and he was explaining to the Dr about his glasses and she said I see why you cant see the glasses are way to strong. The prescription is wrong in his glasses. So we paid for something that was not right because of issues done at Central Wal-Mart. So now we are have to pay $245.00 to get the lens fixed to the right strength. IF his eyes were worse I wouldn't have thought any more about it but he eyes are better than what they told him a year ago. We all know that eyes gets worse with age not better. I hate to write this complaint but it really upsets me to know now we have to repay for something that was wrong to start with. He wanted the glasses for back up and to give his eyes a rest from his contacts but that didn't happen. We will never use Wal-Mart in Central again. Your eyes are very important that we take care of them. Very upset that we wasted money and now for him to wear them we have got to spend more. His name is Donald Boothe Jr

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Update by Missy Boothe
Oct 25, 2017 2:04 pm EDT

What is a fax that I can fax the perscription to you. To make sure u get them.

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Update by Missy Boothe
Oct 25, 2017 1:56 pm EDT

He took his contacts out but 1st exam took 15 min the 2nd one not much longer. He is a copy of all 3 exams maybe you will see the glasses were way 2 strong. Hope this will help you see plus see what we pd.

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12:41 am EDT
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Walmart visa debit card

Getting thru 2 customer service after card is cancelled after being fraudulently used to tell them your new card hasn't arrived!My friend/roommate of many yrs.occasionally used after giving me the money 2 load it but, this time she used w/o my acknowledgment leaving me something she ordered from CHINA! What am I supposed 2 do, pay more for shipping back than the bogus products are worth?! PLEASE HELP😞

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Update by Michelle G. Byrd
Oct 24, 2017 4:04 pm EDT

How? Could u provide a #? When I call it says I have 2 cards.If I enter the first card, the account is closed & I don't have my replacement card yet! How long does it usually take 2 receive & I won my dispute but have no way to collect. PLEASE HELP 😞

Update by Michelle G. Byrd
Oct 21, 2017 5:50 pm EDT

I need my new card, anyway you can check on that?Also, how do i get thru to customer service?!

Update by Michelle G. Byrd
Oct 21, 2017 5:47 pm EDT

I need my new card, anyway you can check on that?

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pobarjenkins
Minneapolis, US
Oct 22, 2017 12:46 am EDT
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You need to contact Visa or Wal-Mart directly for information on your new card.

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pobarjenkins
Minneapolis, US
Oct 20, 2017 1:48 am EDT
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You could try and dispute the charges with Visa, but they most likely cannot assist you. You need to legally pursue your friend/roommate since technically she committed fraud.

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Michelle G. Byrd
, US
Oct 21, 2017 5:52 pm EDT
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She's MIA!

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pobarjenkins
Minneapolis, US
Oct 22, 2017 12:47 am EDT
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I'm sorry to hear that. Most likely you will be out of the money, but you can always try.

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12:28 pm EDT

Walmart customer service of one of your employee..

Me and my son went to Wal-Mart at kernan blvd s 32246 and because it's we just need small items n convenience to us we went there n shopping even though I'm a costco card member. Okay so we were at laundry soap ilse and we saw a laundry soap it says by 2 get one free. We asked the stock person she said no knowledge about it asked the front cashier. So we done and went to cashier and pay our groceries and asked the cashier about it she said she doesn't know and call someone and assistance came and look like she doesn't either because of her action but she told the cashier to run it amd voide one but the assistance ended up doing it while she was looking at the coupon i was gonna something but she said oh honey i know how to read and I'm reading right now. I talk to one of the supervisor and agree that her sction is not rigth. I will go back to involve manager because they're not available and i need to home and cook for my family..My contact #[protected] and My name is Maryann Jaramillo..

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11:19 pm EDT
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Walmart new deli take and bake pizza

You have replace wonderful take and bake pizza and will. Loose thousands of customers with this crappy new pizza you have now.
It is greasy and Gunky and does not taste like pizza.
It's horrible. Try one and you will see. Nobody will buy this stuff once they
Try it.
All my friends will stop buying this dellie take and bake pizza.
Go back to the delicious one you had before.
I think people will actually get sick from this new stuff.
I threw the two I bought in the garbage.

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Walmart Customer Reviews Overview

Walmart is a leading retail giant that offers a wide range of products at affordable prices. With over 11,000 stores worldwide, Walmart has become a household name for millions of shoppers. The company's online store, Walmart.com, has also gained immense popularity among consumers.

Walmart.com has received numerous positive reviews from customers who appreciate the convenience of shopping from the comfort of their homes. The website is easy to navigate, and customers can easily find the products they are looking for. The site also offers a wide range of products, including electronics, home goods, clothing, and groceries.

Customers have praised Walmart.com for its competitive pricing, with many stating that they have found products at lower prices than other online retailers. The website also offers free shipping on orders over a certain amount, which is a significant advantage for customers.

Walmart.com has also received positive reviews for its customer service. The company has a dedicated customer service team that is available 24/7 to assist customers with any issues they may have. Customers have praised the team for their prompt and helpful responses.

Overall, Walmart.com has received overwhelmingly positive reviews from customers who appreciate the convenience, affordability, and customer service offered by the website. With its wide range of products and competitive pricing, Walmart.com is a top choice for online shoppers.

Walmart In-depth Review

Product Range and Variety:

Walmart offers a wide range of product categories to cater to diverse customer needs. From groceries and household essentials to electronics, clothing, and furniture, they have it all. The variety of products available is impressive, with numerous options within each category. Walmart also offers a mix of well-known brands and their own private label products, ensuring quality and affordability.

Pricing and Value for Money:

Walmart's pricing strategy is competitive, offering affordable options for budget-conscious shoppers. Their prices are often lower compared to competitors, making them a go-to choice for value for money. With their everyday low prices and frequent promotions, customers can save significantly on their purchases without compromising on quality.

Customer Service and Support:

Walmart provides multiple customer service options, including phone, email, and live chat, ensuring convenience and accessibility. The responsiveness and helpfulness of their customer support team are commendable, as they strive to address queries and resolve issues promptly. Their return and refund policies are customer-friendly, allowing hassle-free returns and exchanges.

Online Shopping Experience:

Walmart's website is user-friendly and easy to navigate, making the online shopping experience seamless. The checkout process is smooth, and they offer various payment options, including credit/debit cards and PayPal. Product information is readily available and accurate, helping customers make informed purchasing decisions.

Shipping and Delivery:

Walmart provides a range of shipping options, including standard, expedited, and free shipping for eligible orders. Their delivery speed is reliable, with most orders arriving within the estimated timeframe. The packaging is secure, ensuring products are well-protected during transit, and customers receive their items in excellent condition.

Customer Reviews and Ratings:

Customer reviews and ratings for Walmart are generally positive. Customers appreciate the wide product selection, competitive prices, and reliable service. Some common positive feedback includes fast delivery and helpful customer support. Negative feedback often revolves around occasional product availability issues or delays in customer service response. Overall, customer satisfaction with Walmart is high.

In-Store Experience:

Walmart stores are known for their cleanliness and organization. Shelves are well-stocked, making it easy for customers to find what they need. The staff is generally helpful and knowledgeable, assisting customers with their inquiries and providing guidance when needed.

Community and Social Responsibility:

Walmart is committed to social and environmental responsibility. They have various initiatives in place to promote sustainability, such as reducing waste and supporting renewable energy. Walmart actively engages with local communities through charitable donations and volunteering efforts, making a positive impact on society.

Loyalty Programs and Discounts:

Walmart offers loyalty programs like Walmart+, providing members with benefits such as free shipping, fuel discounts, and access to exclusive deals. They also have regular discounts and promotions, allowing customers to save even more. These programs provide significant value to frequent shoppers at Walmart.

Overall Rating and Recommendation:

Based on the evaluation of different aspects, Walmart deserves a high rating. Their extensive product range, competitive pricing, and excellent customer service make them a top choice for shoppers. Whether you prefer online shopping or in-store experiences, Walmart caters to your needs. We highly recommend Walmart to customers looking for quality products at affordable prices, backed by reliable service.

How to file a complaint about Walmart?

1. Log in or create an account: Ensure you are logged in to your ComplaintsBoard.com account to proceed. If you do not have an account, please register by providing the necessary information in the sign-up form.

2. Navigating to the complaint form: Once logged in, locate the 'File a Complaint' button situated at the top right corner of the website and click on it to access the complaint form.

3. Writing the title: In the 'Complaint Title' field, concisely summarize the main issue you have encountered with Walmart. Make it specific and clear, such as "Incorrect Billing at Walmart" or "Poor Customer Service at Walmart Store #1234".

4. Detailing the experience: In the complaint description, provide a detailed account of your experience. Include key areas such as customer service, product quality, pricing discrepancies, or store cleanliness. Be sure to mention:

  • The specific location or online service of Walmart involved.
  • Descriptions of the product or service that led to the complaint.
  • The date and time of the incident or issue.
  • Any conversations or interactions with Walmart employees.
  • Steps you have taken to resolve the issue, including any communication with Walmart customer service.
  • The response or lack thereof from Walmart regarding your complaint.
  • How the issue has personally affected you, such as inconvenience, financial loss, or distress.

5. Attaching supporting documents: If you have any receipts, emails, photos, or other documents that can support your complaint, attach them to the form. Do not include sensitive personal information such as credit card numbers or social security numbers.

6. Filling optional fields: Use the 'Claimed Loss' field to indicate any financial loss you have incurred due to the issue. In the 'Desired Outcome' field, describe what you would consider a satisfactory resolution from Walmart, whether it be a refund, exchange, apology, or other actions.

7. Review before submission: Carefully review your complaint for clarity, spelling, and accuracy. Ensure all the information provided is complete and reflects the issue truthfully without exaggeration or false claims.

8. Submission process: After reviewing, click the 'Submit' button to file your complaint. Ensure that you have filled in all required fields and that your contact information is correct in case you are contacted for further information.

9. Post-Submission Actions: Keep an eye on your ComplaintsBoard.com account for any responses or updates to your complaint. You may receive comments from other users or even a reply from Walmart addressing your concerns.

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Contact Walmart customer service

Phone numbers

+1 (800) 966-6546 +1 (800) 925-6278 More phone numbers

Website

walmart.com

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