Walmart
reviews and complaints

I have Asked over & Over for them to please stock Old Milwaukee Beer ( Red Can) at 2120 US Hwy. 92 Auburndale Fla. They did it for about 3 weeks then quit--This beer always sells out so I don't understand why they wont keep it in stock. I have asked a dozen or more times with NO results. Please help.

The cap malfunctioned and all the contents came oozing out...all over the place...Don't buy Equate Shave Gel with the orange top. Much better to go to Walgreens and spend a little more on a can of Gillette Foamy. I once had this problem with a can of Barbasol too...thinking it was a good deal...

Dear Sir,
On [protected], I bought a new android cell phone from Walmart, Columbus, OH. The phone number is [protected], its serial number is [protected] and its sim card number is [protected]. It was activated on the same day. After using it for awhile, a friend told me that a name other than mine appears on his phone when I call him. The name which appears is Murphy Clayton whereas my name is Nasr Misak.
Yesterday, 9-15-16, I called the customer service and told them about the problem which made some people do not answer my call . I was told that they will take care of the problem and that if it will not be fixed within 24 hours I call them again. The problem was not solved and I called them to-day around 5-6 pm. After more than one hour of talk and transferring me from one person to another, the last gentleman who talked with me told me that if I call somebody on his land phone the wrong name will not appear on his phone. However, if I call a cell phone the wrong name will appear and there is no solution for that. I explained to him that I cannot use the phone because people with cell phones will not respond to my calls. He told me there was nothing to do for me. I asked him to transfer me to the manager to complain to him. He told me that he is the manager and there was no way before me except to write this complaint.
I hope that you kindly fix this problem which makes the phone difficult to use.
Thank you very much.
Nasr Misak

e-mail : [protected]@yahoo.com

Address: 4800 Knightsbridge Blvd, Apt 237 Columbus, OH 43214

9/6/2016
I found some fabric that was reasonable ($2.00 a yard). The young lady that worked in fabrics was nice and she cut the amount I requested (2 and 3/8 yards). I asked her the price of the fabric and she said $2.00 a yard. On the receipt she put $12.75 for 2 and 3/8 of fabric. I went to the check out thinking that someone would see something wrong here and went to the car with my groceries. While at the car I changed my and mind and went to customer service with the bolt of fabric to show the initial cost and my purchase. I explained to them the problem. At the time the manager was on the phone and the associate at the desk didn't know what to do. I told the associate the cost of the fabric $2.00 dollars a yard and what I had purchased 2 and 3/8 yard. The manager looked at the receipt and found it was hand written instead of a computerized paper with the information on it. I don't think he had a clue. He left it to the customer service lady and to both I explained to them what I requested when it came to the fabric. I requested to 2 yards and 3/8 fabric (the fabric amount was correct). The problem I had was what I had to pay (which was too much). The young lady at the cutting table didn't know how to calculate the price. I was told at customer service the young lady would be there shortly. I waited and after 2 or 3 customers got there issues taken care of, I couldn't wait any longer (I had groceries sitting out in the car with 90 degree weather and it was getting late). I couldn't wait any longer and left my purchase at the desk and told the lady they need to each her and the associate said what. I didn't say what it was but it's basic math. The young lady in the fabric section didn't know that 2 plus 2 is 4 and not 12. I can understand the fraction may be hard to calculate. But basic math I don't understand. She didn't have the knowledge nor the tools to work with. Came across with 3 people who didn't understand basic math. I left the fabric and receipt at the store. By the time I left there was a line of people who over heard this problem at the customer service. I won't be purchasing fabric at that store.

Recently, on a beautiful September morning after a relaxing Labor Day weekend, I walked into my favorite Walmart store to return some items I had purchased over the last 5 to 6 days. I had two receipts; one receipt showed I had paid for items totaling over 165.00--pd. with a check about 6 days before, and the other receipt was for around 119.00 for items I had purchased with cash while visiting relatives just over the state line over Labor Day weekend, mainly lots of toiletries, pajamas, and food. (We live near the state line and often just shop at other stores, including this Walmart which is about 45 mins from my home.) ) I know this particular customer service rep well; she is very meticulous and very probably has some type of personality disorder like obsessive compulsive personality disorder (not that there is anything wrong with that). It's just that she is often rigid, unfriendly, likes to return customers' items in a specific order/way and tends to get crabby and snappy if she is interrupted in her work. She often has very little if any insight and appears robot like. Im not judging; I tell you all this because it amazes me how frequently managers place people in the wrong positions--positions that do not match their skills or personalities at all. (Just makes everyone else have to work harder in life.) In my opinion, she, and everyone she comes in contact with, would be much happier if she were in the back of the Walmart store office working as a bookkeeper or something similar, rarely ever coming in contact with other humans. But I digress. However, knowing this woman and her habits, I got both my receipts out a head of time, and when it was my turn to walk to the customer service desk, I laid out all the items i was returning on the left side of the countertop that went with the receipt for 169.00, pd. for with a check about 6 days earlier, and i placed all the small items I was returning from the receipt for 119.00, pd for with cash a few days earlier, while we we out of state visiting relatives, on the right side of the counter...all symmetrical, just the way this customer service person likes it. Then I smiled and said I wanted to return the items for a refund. The items that I was returning from the 169.00 receipt probably totaled 116.00 or so. And the small toiletries I wanted to return, which were on the right, were on the receipt for around 119.00 for which I paid with cash. These small unopened toiletries for which I was requesting a refund, and which we did not use while visiting out of state, totaled around 22.00. Got it? ( I have to set the scene for you so you can appreciate just how much we customers HAVE TO PUT UP WITH JUST TO GET A REFUND.) Anyway, this lady is busy, busy, running her finger up and down one receipt, carefully and SLOWLY looking for one of the items on the counter, so I offer to help her find a few items on one receipt to get her motor started. She shoots me a a quick, lizard like look. Finally she found everything on the one receipt for 169.00 or so, and she marked lines through all the returned items and put big Rs next to every item returned. At one point, she dropped her handheld scanner...hard, on the floor, between scanning receipts. Since she had seemed to have it under control for the time being, I was looking through my purse for my cell phone at the time she dropped the scanner. When I heard all the clattering, i looked looked up. She picked up the scanner, smoothed both receipts with her fingers, touched all the items on the countertop, rearranging items so they were straight and symmetrical, again, and continued marking the second receipt abd scanning items for the second receipt. When she totaled everything, she waited on the machine to tell me I was approved and to sign on the machine's "dotted line". It took about two mins...longer than usual...for the cash register to approve the two transactions which she had combined, so she spent time reading through and staring at the receipts, fingering them, and smoothing the edges. She's a real pip. ; ). Then, bingo, I was approved, and eventually i signed on the dotted line and was given a full cash refund for all the items i had returned which totalled a little over 140.00 or so. But, not before I was handed a small piece of paper that popped out of her machine which basically stated that I was going to be given this refund, but that I was being WARNED that I MAY not get to return any more items for a refund for 90 days. She read the message before she gave it to me; probably twice. She mumbled that she was confused as to why I had received this message, especially since I had all my receipts. I asked if this was some new rule, and...why? She could not answer my questions...I'm still being polite and just curious...but she went into full OBSESSIVE COMPULSIVE PERSONALITY DISORDER MODE and started blaming me. She got all critical and Judgey and told me it was my fault bc I DO return a lot of items all the time. (Ok. Here's why...I am retired and have started my own decorating business and have done remodeling jobs. I also do Holiday baskets. I frequently shop for my aged mother and aunt and I sometimes keep my grandchildren and shop for them and my daughter. And yes, sometimes, I do return stuff. But as most of you have pointed out here, we all spend lots more than we return. But I didn't bother to explain all this to this customer service rep bc it would have been a waste of time...she will not have the insight to process all this, and she doesn't care anyway. And besides, there is just something not quite right about having to "explain" why you return items/your life and actions to a perfect stranger. I'm sure there is something in the Constitution about that.) As an afterthought, while I was walking away with my mouth hanging open, she said I could call the 1-800 number on the little tiny piece of paper if I wanted. I didn't "wanted", but I eventually did. ; ) One hour later...The nice man at the other end of the 1800 #, who I THINK worked for Walmart, but I'm not sure--he could have been working for some third party company affiliated with Walmart like TRE---kept telling me all about Walmart's refund policy when a customer has no receipt, so obviously that's what he thought the problem was. (However, the customer service rep never asked for my DL, and I was given a cash refund for the items on both receipts, which as I've said totaled a little over 140.00---she rang up the 2 separate receipts together as one transaction.) "But I had both of my receipts, " I said to the nice man at 1800. Then it was his turn to be confused, and his way of dealing with this was to refer me to their website so I could read their full refund policy. He also stated that this whole thing/policy was new this year and that I may have encountered a glitch in the system. He joked with me and tried to be charming, doing his best "helping the old lady across the street" routine. Again, I was lucid; I was calm; I was curious. This was becoming interesting, like something a college sophomore could research for a psych 101 class. Or an ethics class related to reigning in the egos of big business. And so, after I said goodbye to the nice 1800 man, I thought about this, and thought about this and thought some more. I asked myself lots of BIG questions: Is Walmart now tracking everything I buy and return? Is this a secret---are they keeping secret databases, and if so, do they have this info posted anywhere for customers to read? Like is there a sign anywhere in the store or on the back of your receipt that explains that if they think you shouldnt get a refund one sunny day in Sept., then you wont...until 90 days is up, which is conviently outside tgere turn window for most items. How safe is this stored information? If a librarian cannot legally give out info to anyone else, except maybe to police under a direct order from a judge, such as any info about books you've checked out, then why can stores gather this info about you and possibly share it with third parties in the name of protecting all of us/society/the local Walmart community from crime and terrorists who return things to Walmart to get extra money for terrorist activities? (Dont laugh; a Walmart spokesperson actually said that.) Do they track your purchased and returned items if you pay cash? If you pay by credit card or check, does the tracking begin at the point when you purchase items at the register and show your DL so they will approve your check? Who decides who can and cannot return items? Is there a cutoff limit or something related to the number of times you return, or the dollar amount you return, or the type of items you return? Or your credit score? I cannot make informed decisions about what and how to buy and return at a store if they play these kinds of games where they hold all the info and where the customer is uninformed. These are the questions that keep me up at night, and they should keep you up at night too. Because something foul, unholy and UNAMERICAN is going on IMO. These are all important questions we all need answers to so we can decide if we want to live with this or fight like hell to stop big business from becoming more of a big brother than they already are. But I had to also focus on more practical matters...like I've obviously been blacklisted from returning items to all Walmarts for 90 days...or almost. As one of my grandchildren would say, "You didn't get a red face sticker yet, Grandma, but you sure got a yellow face sticker." After much more thought, I really think the customer service rep with the severe personality disorder rang up/scanned the receipt for all the expensive items I was returning for which I wrote a check about 6 days earlier (so they knew who I was even if they did not ask for my DL. at the point of return at the customer service desk. So my info, probably from the receipt where I paid for items with a check, 6 days earlier, was STORED somewhere. I know, I know, scary, right? And yet I think she did not ring up/scan the receipt for all the smaller items for which I paid cash...these items on this receipt would have been under 23.00 dollars. She piled them altogether on one transaction and the computer must have recognized that there was "no receipt scanned" for the smaller items. That may be why it shot out a WARNING, WARNING, WARNING ticket like the robot from Lost In Space...and scared the heck out of me while giving the customer service rep a reason to have that "Make My Day" smirk on her face. She must have lost her rhythm and groove when she dropped her scanner, BANG, on the floor and "forgotten" to scan the second receipt which was the "paid for in cash receipt". Anyway, I'm going to a different Walmart tomorrow to return an item just to see what happens and test my hypothesis. Because the alternative is unthinkable--that Walmart is storing every bit of info about whatever ive purchased and returned at there store and the method of payment used with all my personal info. Pray for us as a nation if it has come to that. This reeks of all that stuff in the BIBLE about the end times. ; ) I totally agree with one of the posters on this site that stores which engage in tese types of policies have NO intention of implementing these policies in order to deter theft rings and droves of gangs and terrorists who are trying to garner funds for terrorist enterprises by returning a TV and a few videotapes. I mean, for one thing, no self respecting terrorist or gang member would put up with all this crap at the service desk for 140 plus dollars. The min. this customer service rep started symmetrically rearranging items on her service desk and smoothing the edges of the receipt again for the 10th time, they would just lose it and start shooting everyone in site. Can you blame them? These companies like TRE and policies buried within individual companies which are similar to TREs policies, are for one reason only and that is to deter honest, hardworking Americans from returning items. Just take a look at Ms. obsessive compulsive personality disorder...you either have to be the dumbest boss in the world to put her at the head of your customer service counter, or you are the cleverest boss around. AND, while trying to deter folks from returning items, they tell everyone what a friendly return policy they all have. How crazy making is that type of gaslighting? No wonder so many people are fed up and mad as hell. Get a clue folks and protest...walk out...write letters...do not buy at stores like this. Have an old fashioned sit in. Write your stories on-line and call your local news channel...write your congressmen and women...get petitions started...hire lawyers. It's your hard earned money; go get em!

Went into Wal Mart and bought a 1500 minute card for $30 plus tax.

Came home and scratched off the PIN # field, went to Straight Talk site and tried to activate my phone. It said this card is not compatible with your Smart Phone.

Chatted on the site and the rep told me Wal Mart should not have sold me the card as it is useless on the smart phone and you have to use the $45 card (unlimited).

I asked them to move the $30.00 to my phone and I would pay the additional $15 right now and they said no can do.

So tomorrow I have to go to Wal Mart and waste an hour or so of my time to argue with them and most likely be told I got screwed out of $32.60.

And someone else is printing up the card and selling it to fraudsters who are re-selling it for half the price.

What a scam!

BD - Zephyrhills, FL

I bought a box little snuggler size 1 diapers and a case of huggies wipes.. The wipes are great we haven't had a problem with them. The diapers on the other hand everytime he goes number2 which is quite often seeing how she is breast feeding it blows out the sides .. I don't believe there supposed to do this . im believe its supposed to stay in the diaper . we live week to week and can't really afford to go out and by all kinds of daipers so if we could get some vouchers or coupons that would be greatly appreciated ty

Hi, i received an email today saying that i've won a $1000.00 walmart gift card as my postal was picked.

My email address is [protected]@hotmail.com

Could you please confirm if this in fact true ?

Thank you

William barnes

[protected] ontario canada

You increased the price while you changed the shredded mild cheddar cheese to cheese spread/American Cheese which greatly altered the taste. The breakfast bowls no longer taste good. I am very disappointed because I ate them for breakfast every morning.

Your product is terrible I bought 8 pair pack of boy cut underwear and not 30 min of putting on a fresh washed pair and they are so loose and baggy as if you have cut out the good stretchy fabric that conforms to the body cheap terrible fabric that you use sucks it wont keep its shape and feels like the underwear is wet with water and baggy like they are going to fall off. Please start using better fabric for your products/ in the mean time I will shop another brand

Ok we were in the check out line and my mom could not find one item on her list which was butane she asked the lady that was checking us out well come to found out she had to ask someone else, no problem well it was in with the camping stuff?odd ok anyway my mom or I could not make it back that far to get it, I must say there was 3 other checkers just standing around talking doing nothing that could of gone back and got it for her but they didn't not I was so mad bye the time we left I told my mom we would never shop there again.

I bought these mainstays brand cloths only to find out they repel moisture rather than absorb it. no matter what detergent or fabric softener I use or how often they're washed I still have the same problem and would never buy or recommend any mainstays products, the cloths are now used as rags and have been replaced! I was really caught by surprise that Walmart would stoop so low as to sell such a worthless item without the knowledge of customer satisfaction being the first and most important thing. definitely no satisfaction guaranteed and wish I had saved my receipt in order to return them.

Today, August 9th, I checked my statements online. On July 26, it stated I had 0.33. I added $297, on July 29th. After I added the money, it showed my balance to be $109.20. How is that possible? I called customer service. I could barely understand the lady. She told me that the system hadn't been updated yet, but they could mail me my statements (which would take 2 weeks). I told her that I didn't have 2 weeks to find out where my money had gone. I cancelled my card. I'm not going to keep it if my money just vanishes.

I've always had my hair done at the local Fantastic Sam's until a few months back. I had been in dyer need of a change and decided to try Smart Style. I wanted the simple blonde highlights (on an add by the door they advertised highlights for $25), and a trim off dead ends.
So the highlights did not turn out the blonde I'd hoped for, more like a tacky blonde. The lady left the foils in for about an hour and then removed them, washed, cut, then dried my hair. I purchased the EXPENSIVE Matrix Biolace shampoo & conditioner and a bottle of Olive oil leave in conditioner. (All together the cost came to $128.00😲) I noticed my hair felt a lot rougher than its ever been. My hair has always been my one and only favorite feature of myself. Its always been so long, healthy, shiny, and the natural color is amazing (I'm truly not self centered, but I DID have beautiful hair.)
Fast forward a cpl days later to the shower. AS SOON as the water touched my hair, it DRY-KNOTTED and felt like a wig that had been left in the sun for a year or something! I could NOT get my fingers through my hair at all and it was unexplainable to the touch. I thought maybe it was just a temporary thing from the highlights and that after a few good washings, my hair would be back to normal. NO. I started noticing a lot more hair was in my brush after brushing and I would have gobs of hair in my tub. This side effect just got worse. Its to the point of handfuls coming out in the shower (I even brush before I get in), and gobs on my washrag. When I get out, its like I hadn't brushed my hair in months and I could make someone a full shoulder length wig.
**Two days ago I noticed thinning on the area of hair by my forehead. Today, I can see my scalp and my head looks like a man with a horrible receding hair line going up both sides of his head.
I'm scared, I'm upset, I'm depressed, I'm hurt, I'm lost. I don't know what to do. I've spent over $200.00 on every kind of shampoo & container and nothing is helping in the aid of my hair. It just keeps falling out.
**Speaking from horrible personal experience** Do NOT get foil highlights from Smart Style. Maybe its just me who's experiencing this but I want to at least give a heads up to people to explore other more professional options. ((If anyone has any info on my condition, , and has any feedback at all, would you please email me at : [protected]@yahoo.com))
Thanks to anyone who took the time to read this.

Tai Pei box calls its product "egg rolls" as in "egg roll" in big letters on the front of the box. But these things taste weird, cook weird, and are anything but an egg roll. Why? Just turn the box around and in small print it says "wraps" ..."whole grain." WTF?

Some neurotic health nut decided to produce an egg roll - looking thing with whole grain whatever as the wrap. First, a "wrap" is not what an egg roll is placed in. Egg rolls are contained in a specific wrapping comprised of specific ingredients, that is recognized as an "egg roll.". Or it isn't an egg roll! A "wrap" can be anything. An old moldy washcloth for all you know.

So if you're looking for frozen eggs rolls, avoid Tai Pei, and for that matter, anything that says "microwaveable." An egg roll that IS an egg roll, by definition, is not microwaveable (I've come to find that out)). You'll get something in a gummy non-crispy, weird tasting "wrap" that is not an egg roll.

And WalMart. You used to carry 4 or 5 brands of entirely satisfactory frozen egg rolls. Sometimes on sale, brands often competing in price. Now? None that I can see. Just this Tai Pei "whole wheat" health junk. What happened?

Took photos but they won't load. Just select carefully. There are imposters. Want frozen egg rolls - not Tai Pei.

I purchased a Snapper lawn mower from Walmart in Buford Ga. on March 25, 2015 and bought a 3 year product service plan from them. This past July 27, 2016 the mower failed to start. I contacted the protection plan company, which is Asurion. They took my complaint on that day ; I also filled out an online form for it as well. i was asked to present a copy of a receipt on the purchase. Being unable to find the original I submitted a copy from Walmart showing all the information regarding date, transaction number etc. and was told I would receive a reply in 2-3 business days. I called again on Saturday the 30th. and was told the claim was in process and to check back on Monday. So Monday August the 1st. I called again and again had to supply the receipt information to the person on the phone. I was then informed my original claim was filed incorrectly and I would have to wait an additional 2-3 business days for the new claim he was filing to process. I fully expect more of the same when I check back this Wednesday. I will update then.

On Sunday July 24th I went to SmartStyle for a haircut and redeem a coupon for a $9.99 price haircut of my choice from bank receipt I got. At first I was told by cashier that the coupon was not being take at this time. Then she told me that the coupon was expired, and the coupon had no expiration date on it. I feel I have refund of money difference due me. If you are not going to redeem then do not make them. I have receipts for both servive and coupon, if you need them as proof of complaint. Geive me your address and I well send them to you.

On July 15th, we visited another Walmart Vision Center other than the one at Hinsdale because the Hinsdale location does not have a doctor on site to perform eye exams, even though we usually prefer the Hinsdale location for shopping because it is an hour away from our house versus 1 hour 20 minutes to Claremont, NH, the nearest vision center covered by our insurance. After completing my eye exam in Claremont, they did not have my prescription in stock (which was expected), due to the high prescription. Rather than order the contacts from that location and have to drive back to that more inconvenient location, we requested that they fax my prescription and information to the Hinsdale location so that an order could be placed by phone and picked up from that more convenient location when it arrived. We live remotely, and purchase our monthly grocery and supplies from Hinsdale anyway, so it just made sense. The Claremont Vision Center was happy to send that information for us, when their phones were back to working, which they expected to be within the next couple of days. As soon as we got home from Claremont on the 15th, I promptly called the Hinsdale Walmart Vision Center to inform them that I would like to place that order as soon as they receive the fax from the other vision center (the fax did include my signed health information release form). The lady who answered took my information and said that she would call me when they received the fax. She called me back a day or two later to tell us that she received the fax. However, when we tried to place the order she said that we would have to come to their location in person to place the order, and when the contacts came in, we would have to come back to pick them up. When we explained that we are an hour away, she said that because it was an insurance-covered order, we had to place the order in person and they could not mail them to us when the contacts came in. When we explained that was the whole point of having a fax sent to their location, she said that she couldn't help us; we would have to come in person 2 times to receive the order. We told her we would have to talk about it and call her back. Today on the 21st, I drove 1 hour and 20 minutes to the Claremont Vision Center to order the contacts (which we could have done the day of the exam if we had been informed that's how it had to be). Claremont was happy to accommodate, and was confused and apologetic that Hinsdale made no offer to check with upper management or try to accommodate in anyway. This evening at 5:30pm, I received a voicemail from Hinsdale saying that they decided the order over the phone WAS something they could do, after they checked with management. Her voicemail also said that they were placing the order and our balance due would be $15. I promptly called the office back to inquire as to why they were placing an order that I would owe without my request, when a week ago, they were unable to help and made no offer to even check to see if an exception to the rules was possible, given our situation. The lady made no apology and even made excuses saying she didn't have all the information, which was a lie, because I phoned her a day or two before the fax was received. I am furious, and I think it is ridiculous that you can be punished for having insurance to cover the bulk of the costs. Disregard for customers who go out of their way to do business at a specific location, and lack of communication and consideration for others is rude and inexcusable. For someone who has worked in the medical field and in customer service, I am appalled.

I purchased the Walmart cell phone protection plan. My cell phone's screen cracked. I submitted a claim, then sent me a label for UPS and told me that as soon as they get notification from UPS that it was shipped back to them, that they would send an ecard. It was shipped on a Tuesday. Finally, on Friday I called them and told them it was shipped back to them on Tuesday. They said give it until the following Tuesday. ( Someone lied and said they would send me an ecard for the purchase price as soon as UPS notified Walmart that they were shipping it back. That's not the case) I called the warranty protection number again and a lady told me that they sent out a check and it would take 10 days. I said cancel the check and send me the ecard, like I was promised. I had to wait a week to receive an email having me either choose a new cell phone, or an ecard. I chose the ecard and had talked to 3 different people who stated I would be getting an ecard within 2 days, then it was 4 days. Now it's a week and a half and I haven't received an ecard.

Darren Barr [protected]/ [protected]@hotmail.com

My name is Darren Barr. I am writing to you about my wife Adriana Barr. She is employed by Walmart at store #1314 in Buford Georgia. Adriana is Peruvian and speaks Spanish and English fluently. She is 1 of only a couple of cashiers that speaks Spanish in a community that has a growing Latin population. She loves being a cashier, and dealing with customers. She is a hard worker and checks her product scan numbers per hour to make sure she is improving and doing her best. Adriana has been in the United States for 5 years. She is from Rimac Peru, where there is little opportunity and much poverty. She loves Walmart and is thankful; that Walmart gave her the opportunity to work especially at her age. She is 53. In her home country, people over 45 are considered too old and are fired and not given opportunities for employment. Adriana was a firefighter for the City of Rimac, Sub-Lieutenant, 12 years of service, when I met and married her. She has a long history of putting others before her. She works at Walmart to pay for a nurse that tends to her 95 year old father that has many health problems. He is in Rimac Peru.

On 07-15-2016, in the evening, Adriana returned from work crying and embarrassed. She was so ashamed. She expressed to me during the last 2 to 3 weeks that the managers in the front, for the cashiers, were not helpful and causing her much stress. She advised that when she needed change, it could be over and hour before they would address her need. When she had to give customers quarters instead of dollars, she would apologize to the customers but would often get yelled at and insulted(including being called a “Stupid Mexican” or other slur) for not being able to give them change in a more common manner.

When it came to getting a break, she would have to do without sometimes. She would ask, being told that she would have to wait. More than half way through an 8 hour shift, she would be told to take her lunch. She said that she told the manager an hour and a half earlier that she needed to go to the restroom and was told, “Wait until your break”.

This night, 07-15-2016, Adriana went to work an hour and a half early, to talk to the manager that is in charge of the cashiers and front end, Richard. She waited at personnel patiently and let them know that she was there to speak to Richard. Finally it was time to clock in and go to work. She was never given an opportunity to speak to him. She was there to speak to him about not being able to get a break when needed and not being able to use the restroom when needed. The getting change and support by the cashier managers issue was also a major concern. It is just good customer service that she felt was important and needed to get addressed.

Adriana was nervous about talking to the manager and did not want to lose her job for complaining. I told her that it is the right thing to do. It makes the employees happier and reduces turn over. If the employees are happier, they give better customer service. Managers take care of the employees, the employees take care of the customers. That is how I explained it to her. She said that she was so nervous about talking to the manager that her stomach was in a knot. She said she drank a bottle of water while waiting but was so nervous that she felt like she was going to throw up. As I said earlier, she never was able to talk to the manager during her hour and a half wait, on her own time. She had to clock in and start work on time.

Adriana was into her shift well over an hour when she needed to use the restroom. Her stomach was still bothering her from being nervous about talking to the manager. That is not something that employees do in her country. She told the cashier manager that she needed to use the restroom, and was told that she needed to wait. A customer damaged the credit card scanner at her register and it needed to get fixed, shortly after Adriana advised that she needed to use the restroom. The manager moved her to the next register with the customers as they worked on the card scanner. Adriana was told to wait on her restroom break again. They fixed her former register and told her to move back to the other register. She said that she really need to use the restroom. She was told to wait again. She moved to the other register and could hardly stand there. After the first customer transaction was completed, Adriana turned off the light to her register and told the customers that they would have to wait a minute, she has to go to the restroom. Adriana took a few steps away and was headed to the restroom. She was stopped by the female manager and told to return to the register. Adriana did not make it to the restroom. She ### her pants. She was so embarrassed. She was so ashamed. She was crying. She went to the restroom to clean herself and clocked out. She said that she felt so dirty, that she was unable to work anymore this night. She talked to the manager and another tall white male manager of the situation before she left. She came home crying and upset.

I drove down to the Buford Walmart and met with the store manager on duty, Steven, on this night. I was there within 1 hour of the incident and he was aware of the incident. I waited about 20 minutes for him to meet with me, with a smiling smirk on his face. I know that my demeanor was not positive. He tried to tell me the he was in the back and made excuses that he was doing other things. I explained that I understand that he is the manager in charge correct? Yes. There is no one higher than you on duty right now? No. You own this. Your job is to make sure the other managers are doing their job. The fact that he was smiling and not taking responsibility, and telling me that some other manager or the store manager would call me tomorrow. Well…. They were not there right now. How does that make them any more responsible than him? He is there right now and can not take any responsibility.

In closing, Adriana did not ### her pants, the management of Walmart ### on her. That is employee abuse. Is that how we treat employees? Is it because she is Hispanic that she is treated poorly by the management? The front end manager could not take even 1 minute to speak with her in an hour and a half, before her shift started about this exact problem. Apparently the store management is just as considerate as the cashier management. Is this a common employee abuse problem in the store? Or is this why people of Latin decent are so poorly represented in this community with many Latin customers?