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4.0 8310 Reviews

Walmart Complaints Summary

755 Resolved
1975 Unresolved
Our verdict: When using services from Walmart with a poor resolution rate, be vigilant. Understand the common pitfalls other customers have faced. Prepare thoroughly for any interactions with their customer service, and consider alternative solutions if your issues are not addressed satisfactorily.
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Walmart reviews & complaints 2792

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10:58 pm EDT
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Walmart pricing and rude employees

Went to Walmart today to get an oil change, some items for my vacation and just in general spend my weekly $150 - $200 there since there is no where to shop in our town except WalMart. I walked by a row of televisions priced at clearance. One television stood out as its price was $110.00 marked down from $1400. I automatically assumed something was wrong with it but I thought if it worked at all it would be good for my daughter to play the Wii on. I stopped an employee who rudely told me it was "clerical error". I asked her to get the manager of the department who came back, looked at the tag and said, "that is a mistake, I just priced those this morning, haven't you ever made a mistake? He looked like he was just ready to take me on or something. Looking at me like he sees me everyday and I always come to him trying to find his "boo boo's and get something for nothing. I am 47 years old and although I hate WALMART and everything it stands for I have never made a formal complaint. I asked the "whoever" guy if he could tell me his policy for mistakes on pricing he says..oh its something like $20 off ..I don't know as he ripped off the clearance tag. I said well could you go find out please he left, for three minutes returned with the correct pricing and said "hey it is $3.00 you get $3.00 off for incorrect pricing." He was a complete jerk. I paid for my items, picked up my vehicle and left the store. I went to my car and called the store manager who offered me $100 off. I told him I wasn't satisfied with that answer and asked him to call me back later in the afternoon when he found out the correct policy. Then I called the corporate office and reported my complaint. A regional marketing person returned my call and told me again about the $100.00 offer. She said and Ma'am..did they show you the tag it had an additional very light zero on it. Well, needless to say that totally ended any good communication I would have again with a representative from WalMart. A very light zero... WHATEVER! I have a picture of the tag on my phone. It clearly said $110 but even more insulting to me was the fact the store was disregarding the rudeness of the employee and trying to buy me off with $100. I could have bought 4 of the $1400 televisions that day if I needed them. I only wanted a deal..a damaged deal that was clearly marked at $110.00 What a bunch of liers. We know who makes those televisions and everything else in the stores and most of the time it is not American workers. Walmart gets there items for pennies on the dollar yet they would rather insult a long time customer who spends $10, 000 - 15, 000 a year at their stores than admit they made a mistake. LIERS LIERS LIERS. I will do everything within my power to not spend another penny at that store for the rest of my life and I will encourage everyone I know (and meet) to do the same thing. YOU CAN COUNT ON THAT!

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pobarjenkins
Minneapolis, US
Apr 02, 2011 4:21 pm EDT
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"as much as they charge for the majority of their products"

...Really?! People do make mistakes. $100 off is very generous.

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ozzymbs
Forest, US
Apr 02, 2011 7:12 am EDT

as much as they charge for the majority of their products, well they should have plenty of money to hire people that are competent enough to do the job CORRECTLY in the first place . yeah they should honor the mistake ..maybe then they'll stop hiring dumb ### people to do such an easy job as placeing tags on products.

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JKDE
, US
Apr 01, 2011 11:10 pm EDT
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Why don't you show us the picture you have on your phone of the tag ?

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5:26 pm EDT
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Walmart shoping carts

shoping carts in the cort where i live left in driveways and all over the place have talked to personel at the store they did nothing called cops and the said the store has to say something and they will not so the carts are still left all over the cort i'm diabled and these carts are not safe for me or anyone who lives here please talk to store personel and ask them to get with the police and have the person fined for this please thank you harold chilson

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OhForeverMore
Lexington, US
Apr 25, 2011 4:07 pm EDT

First off, have you heard of PUNCTUATION? It comes in handy when you are posting a comment. That way ppl dont run out of breath, and are able to comprehend what you have said while trying to read your stupid complaint. It's not Wal Mart's fault that there are carts in your COURT (not "cort"). It's the damn theives that steal them and then abandon them in your court.

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6:44 pm EDT
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Walmart shopping basket

This isn't really a horrible complaint, but it's one of inconvenience if nothing else. The Walmart in my hometown does not provide any shopping baskets. If they do, they are hidden. This is very inconvenient for those who us who aren't shopping for a large amount of items. I don't feel like having to push a big shopping buggy around for just a few items that would fit just fine in a shopping basket. I realize this is probably a ploy by the company to get people to purchase more items during their visit, because hey, they have the room in the buggy. But it's extremely inconvenient for me. All other stores I shop at have baskets, Walmart should as well.

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Update by matrix_24
Sep 19, 2011 7:19 pm EDT

How are they walking out of the store with them when there should be a Walmart greeter checking their bags?

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kendog
, US
Sep 15, 2012 8:20 am EDT

I do not believe people are stealing Wal Mart baskets! In my town there are 3 Wal Marts, a Target, 2 Meijers, and 10-12 other big grocers. The Wal Mart stores are the only ones with no baskets. Do thieves steal only from Wal Mart stores? NO! This is an old retailers' trick to force people into using larger carts; the theory being bigger carts equals more purchases. This is why Wal Mart has only one giant size shopping cart whereas other stores have large and small plus hand baskets. Wal Mart simply does not want your business if you are only buying enough to fill up a hand basket.
There are three methods to prevent theft of baskets: 1. point of purchase confiscation; 2. greeter confiscation; 3. anti theft tags which are so cheap even antacid tablets have them! Wal Mart uses none of these methods while other stores use a combination. The Target store in my town has had the same dirty red baskets for 20 years; their check out clerks confiscate them at the registers.

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sharpnsporty
, US
Apr 22, 2012 1:50 pm EDT

I remember when my store had 1000 new baskets. We now have 12. Like Lisa said, people steal them

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mrspenguin
Winona, US
Apr 22, 2011 11:31 pm EDT
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That's why the Winona Walmart has tags in the baskets that will set off the door alarms. You cannot leave the store with the baskets at all, so they are seated just past the door security alarms, normally, not out in the shopping cart area.

JuliePooh51265
JuliePooh51265
Lancaster, US
Mar 31, 2011 9:08 pm EDT

People probably think they make good toy baskets. I mean, why buy one when you can walk out of the store with a store basket.

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Lisa6083
Chapin, US
Mar 31, 2011 8:12 pm EDT

I work for walmart-and people keep stealing the shopping baskets! What for, I don't know. But every time we order any, within weeks, we are right back down to only 2 or 3. So, management only orders them about once a year. They can't replace them as fast as they go away-they cost a lot more than you think. Thanks, Lisa

JuliePooh51265
JuliePooh51265
Lancaster, US
Mar 31, 2011 6:47 pm EDT

Check WalMarts website and see if they have an address or maybe a feedback area that you can make the suggestion for baskets. Maybe send a letter of suggestion to the corporate office. May not do any good but you'll never know if you don't at least try. Good luck.

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6:13 pm EDT
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Walmart vision center rudeness

I entered Wal-Mart Vision center today to make an appointment. They are on my list of providers. The rude witch at the counter said I had to call my provider and get my member ID number and the administrator of the policy. I knew the administrator because I was in there 2 weeks prior buying glasses for my child. They said they couldn't access the optical information. I told her who the administatrator was and that my ID number was on my card. She refused to look at the card and actually told me to go call them. She said they do not call insurance companies to verify anything. Which was a shock because 2 weeks ago - they did. I returned home, called my carrier and asked for the info. They gave me the same number on the card and confirmed the admin. They even called the Wal-Mart center to ask why they refused to look up my info - the witchy lady hung up on them while I was on the line and heard it all! I don't really know where else to report this, Wal-Mart doesn't really have a "complaint department". At the very least I will never spend another dime in that vision center. They can kiss my butt. And if you ever read this you rude *** counter wench, you are the poorest example of what customer service should be. The doctor's name in charge is Deborah Fields, OD. If she ever googles herself I hope you find this. Short brown haired lady with glasses and a terrible attitude.

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Update by GaryK0795
Apr 03, 2011 11:27 pm EDT

I already did contact the corporate office and suprisingly this was not the first complaint on her and she was actually fired. They even offered to give me my glasses for free. I am completely happy - and I must say I am very amused at the clowns who posted here. poobear and flyboy - very scary people. HAHAHA

Goodbye all and thank you Brenda for the suggestion.

Update by GaryK0795
Apr 02, 2011 9:47 pm EDT

Oh my god...That was sarcasm. Why would I post 2 days ago something that - oh nevermind. Are you 2 employees of Wal-Mart? Management I am thinking.

This is a COMPLAINT board get a life.

Update by GaryK0795
Apr 01, 2011 1:39 pm EDT

Yeah...when I went in it was midnight on Christmas Eve. Give me a break the story happened exactly as I wrote it. No, no doctor talked to me. Never in my life of 45+ years have I ever sproken to a Doctor of anything while trying to make an appointment to see them. It is not procedure and to say otherwise is just plain stupid. Yes I am a pain to deal with - I hate stupid rude people so you and I would definately not get along.

Update by GaryK0795
Mar 31, 2011 9:37 pm EDT

I see I attract the rudest people. If I had the chance to speak to the Dr I would agree. I didn't offer my insurance info - this witch counter clerk asked me for it. I didn't even get the chance to make the apointment because this clerical person refused to entertain the fact that I had all the info she needed - if she would have simply looked at the card. But thanks for your wonderful insight...

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GARY MOOREHEAD
Hamilton, US
Jul 15, 2011 4:38 am EDT

I BOUGHT 4 OF THESE douglas TIRES AND 3 HOURS LATER I HAD TWO BLOWOUTS AND MY FAMLY WAS PUT I DANGER WE ALMOST FLIPED THE CAR I WENT TO THE WALMART STORE WHERE I BOUGHT THEM AND I KEEP GETTING TOSED FROME ONE DEPARTMENT TO ANOTHER I HAVE ALREADY DONE WITHOUT A CAR FOR 10 DAY, S AND I JUST KEEP GETTING PUT FROM ONE DEPARTMENT TO ANOTHER I AM AND HAVE DONE WHAT WAS ASKED OF ME FROM THE STORE AND THE HOME OFFICE AND THEY TELL ME I WILL CALL YOU RIGHT BACK AND I DONT HERE FROM THEM I FINALY GOT A CALL TODAY AND NOW THERE PASSING ME OFF TO GOODYEAR BECAUSE MY RIMS ARE RUNET AND I WANT THEM REPLACED I AM A LOAYL CUSTAMER AND I DONT DESERVE THE RUNAROUND WE WERE BRUSED AND BATTERED IN THE ACCADENT BUT ALL I WANT IS MY TIRES FIXED I AM VERY DISSAPOINTED IN THE WAY I WAS TREATED I AM VERY GLAD I WAS DRIVING WHEN IT HAPPENED AND NEW WHAT TO DO TO KEEP IT FROM FLIPING BUT IF MY SON WAS DRIVING THEN WHAT WOULD HAVE HAPPENED? WHAT IF IT WAS YOUR SON? I WANT THIS RESOLVED NOW PLEASE I AM WITHOUT A CAR WHILE I AM BEING PASSED AROUND THI IS COSTING ME MONEY DO YOU THINK THAT IS WRIGHT ?

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noneyaeffinbiz2020
NONEYA, US
Jul 14, 2011 2:14 am EDT

If you are the policyholder, and Wal-Mart and the doctor are providers for your optical insurance, and you were there two weeks ago with another family member who is on your plan, your insurance information would be in the computer system. It is not up to the doctor to do this. Laws may vary from state to state, offices may do things differently, but the opticians do not call phone numbers on the patients insurance cards...if your insurance plan is accepted by Wal-Mart, there is a specific phone number we call.

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pobarjenkins
Minneapolis, US
Apr 03, 2011 3:19 pm EDT
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But you are an ###, tyler.

tylerjfrost92
tylerjfrost92
Jefferson City, US
Apr 03, 2011 8:41 am EDT
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I would rather be whiny than an ###.

tylerjfrost92
tylerjfrost92
Jefferson City, US
Apr 03, 2011 3:11 am EDT
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I love how you guys just gang up on people. Its okay. We are working on getting that taken care of. :)

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4:54 pm EDT
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Walmart rude and not helpful

The Pharmacy closed at 1:30 for lunch and re-opened at 2:00pm. I gave 4 prescriptions for my son Anthony and 3 prescriptions for Jesse. I was told wait 45 min. so we returned in 45 min. and were told come back in 10 more min. So we walked around the store and came back in 10 min. We were told to wait another 15 min. I said no, let me talk to a Manager. She took 5 steps to her right and picked up a bag of prescriptions for us. I repeated "Let me talk to your Manager" only response was it will be just a few mins. for the one of the prescriptions for Jesse. She gave the rest to me. Jesse requested that no one can pick-up his prescriptions but him. (this was a few weeks ago.) She ignored this fact and gave me his prescriptions. What was the point in waiting the last 15 min. when she had the bag right there? Why did she give me Jesse's prescriptions when computer said to only release them to him? Why do they close down entirely for lunch? Everyone else rotates lunches. I feel sorry for the poor sap that comes in just before they close up. He has to wait 1 hour and 15 min. Where as everyone else waits 45 min. My son's phone got a call as we were standing there at the counter, stating his prescriptions were ready. We let her hear it and she said well they're not ready. They don't speak good english there either. You can't ask a question because you can't understand the answer. Horrible Experience.

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Update by Linda Blair
Mar 31, 2011 10:51 pm EDT

I went in today to get that medicine that they were working on and now they claim it doesn't exist... Now they deleted his prescription. So I have to go back to Doctor and hopefully he will re-prescribe it. I think this goes beyond incompetent employees. They were working on it when I left. Next day it doesn't exist.

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fmaon06
Danbury, US
Dec 24, 2011 7:54 am EST

I work in a Walmart Pharmacy and I'm sorry to say that this can be a common occurrence. I'm sorry that it happened to you. Not to make excuses, but the pharmacy can be so strapped to get everyone their prescriptions quickly, things fall through the crack. To be honest, 7 prescriptions is a lot to fill, and especially with all of the quality assurance steps it has to go through. There are numerous issues that can pop up that holds up the filling process. Other customers for one thing... picking up, dropping off, asking questions, drive-thru, insurance problems, calling the doctor to review information... At any point there can be 60 other customers being filled at the same time.

It sounds as though one of the prescriptions had gotten held up in the queue, and the staff hadn't noticed yet due to other issues. Once the pharmacist does the "final check" on the prescription it will call the patient, but it still needs to be bagged. That doesn't mean it's ready as soon as it calls you...

The computer that we use to check you out with doesn't show us anything. It's frustrating actually, because we'd, ya know, would actually like to see the comments that someone took the time to put in the computer about patient's requests. Unfortunately, if someone doesn't see them in the comment field on the patient's profile, and puts them in a comment field that will show up during the checkout station, we can't see them. The computer system has a lot of bugs to be worked out for sure...

Walmart is one of the few pharmacies that allows the pharmacist to have a break during the day. Since this pharmacy closed for lunch, that probably meant that there was only 1 pharmacist there for the day, standing for 12 hours (9 AM - 9 PM). Most pharmacies do not close, and the pharmacist has to eat while checking your medicine. I think the reason Walmart got rid of that policy is because of the crumbs and food particles that were being found in patients' prescription bottles. Ew.

As for the deleted prescription I'm not sure what to tell you. I've heard of co-workers accidentally deactivating a prescription, but I'm unsure why they couldn't reinstate it... They should have a hard copy of some sort (prescription pad, phone transcription, facsimile, or e-script). I'm unsure of the laws, but unless it was a controlled medication the pharmacist could have re-scanned the prescription as a new one or called the doctor for a new one over the phone.

Anyway, I know this is an old thread, but perhaps this shall shed some light on what goes on behind the scenes of your Walmart Pharmacy for the future. I'm sorry this happened, and believe me, it's not what we strive to do. I hope everything worked out for the better for you.

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8:34 pm EDT
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Walmart defective item - return policy

Friendly reminder-
Walmart lost my business four years ago when I attempted to return a Sony desk model stereo. It developed an electronic intermittent problem. I had the receipts, cancelled check and provided a check statement where they got paid. It had less than 60 - 70 hours of use. The Odessa, Texas store manager at the time wouldn't do the right thing. He said it was greater than 12 months old (it was 14 months). He brushed off Walmat's responsibility by saying it was Sony, not Walmart that made the defective unit. I'm proud to note Walmart has lost alot of revenue to other retailers over the last four years. I still have the unit in my storage building. I keep it as a reminder of their impersonal policies. I also like the insurance scam Walmart management was running on their older employees. Company mamangement provided health screening for the older employees (so far, sounds good), then they would take out life insurance on the sicker employees with themselves as the beneficiery. Otherwise, they were betting on these poor soles expiring sooner than later. Not a surprise, I also saw Walmart lost the gender descrimination lawsuit argued in the Supreme Court today. I haven't forgotten either, Walmart still owes me a Sony desk top stereo.

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5:58 pm EDT
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Walmart wedding items alway missing on shelf

My is name Gwendolyn Avant of Oxford, N.C. . I have been a customer of Walmart for a long time. I have depend on walmart for picking up cake boxes and other items as well. Oxford area super walmart is alway out of single bottle of cake icing colors, boxes for cakes, cakes boards. I would be please if the these items could be place back on the shelf. Thank you

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1:47 pm EDT
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Walmart long lines

I am finally so sick and tired of walking into walmart and ready to purchase a small basket full of products when I am ready to check out, out of 27 lanes, there are two open with at least 6 people with full carts. Why do they do this!
I have on more than one occasion, left my basket in the middle of the isle, milk and all, and left the store. I go into walmart when I need things that are more than just milk. What happened to all the self check outs?
I refuse to shop at another walmart. Grocery stores, dollar stores, and many others are closer anyway and in the long run, will save me on gas.
Boyotting walmart!

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caseyro
Arlington, US
Dec 20, 2011 6:05 am EST
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I cannot agree more. i used to ENJOY shopping at Walmart, but they have been going downhill for the last 5 yrs or so. I just got home from shopping at a Walmart in Grand Prairie, TX. The store was very busy, lots of people checking out, but only 4 check out lanes open. I had to wait about 25 minutes to check out. Why does Walmart operate like this? Do they simply not want our business? Is it a hint for Americans to shop elsewhere? If Walmart doesn't get their act together soon, folks are going to get fed up, and Walmart will turn into the next Sears. Also, Walmart used to sell groceries at a much cheaper price than its competitors, but that is no longer the case. I still might end up paying a dollar or two more at a conventional grocery store, but paying a buck for descent customer service and open checkout lines is more than worth it!

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pobarjenkins
Minneapolis, US
Mar 28, 2011 1:16 am EDT
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I actually find different Wal-Marts have differences in pricing. The Wal-Mart near my parents house really has little to no price difference compared to Cub Foods, but the Wal-Mart near my home saves me at least $50 a month shopping there.

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narcissus1097
bramladesh, CA
Mar 27, 2011 1:24 pm EDT

I don't know where you guys are, but up here in Canada I really don't find a difference in pricing. Yeah, it might be like 50 cents on some items, but man I'll just take my money elsewhere like you suggested. For the extra 5 dollars it will cost me to shop somewhere else, I'll spend the money. My time is worth more than that.

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pobarjenkins
Minneapolis, US
Mar 25, 2011 5:14 pm EDT
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Our Wal-Mart has self checkouts, people are just too slow and stupid to make them useful.

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narcissus1097
bramladesh, CA
Mar 25, 2011 1:58 pm EDT

So true, it's not just Wal-Mart up here that does that too. Canadian Tire, Zellars, and most of the big box stores up here. Home Depot and Lowes at least still have the self checkouts. I also hate most of the others stores for other reasons.

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4:32 pm EDT
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Walmart closed my card account

I got walmart credit card back couple years ago. Not long after I got it, I was thrown from horse and broke my back. I got late on payments. I was on some really strong drugs and just forgot to pay on time. They closed the account so fast when I payed it off, it was unreal. It looks like all the money they made on fees they would have let me keep it. Oh well I guess that is part of walmart. Just like the stores, everytime you go in one its a little worse (they are the only store around were I live.) The employes are awful.

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Aubrey'sMommy29
, US
Mar 24, 2011 5:08 pm EDT

Most credit card companies will close your delinquent account once it is paid off. Often times before. If you aren't going to pay for what you charge, why would you think they would continue to extend credit to you? More than likely, once you stopped paying, your credit score dropped below what their lender thought was acceptable thereby prompting them to close your account. They offer credit insurance for a reason. Accidents happen, however, don't blame the credit card company or the store if they no longer wish to continue your credit after non-payment. Be thankful a closed account is all that happened.

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2:45 am EDT
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Walmart crappy sub

I have never seen any thing like it. Order a foot long black forest ham sub with olives and pepper jack cheese. They put four losy little olives on it. When I ask for a few more he just ignored me. Never eat there again.

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11:16 pm EDT
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Walmart safety issue with carts

I have emailed corporate about the following issue and had numerous conversations on the phone with the store manager. I have a large family. I utilize Walmart's blue multi-passenger carts for my three youngest children. Walmart on AppleGlen Blvd in Fort Wayne, IN has these carts. The two seats for my toddlers are supposed to have safety buckles and straps. ALL of the carts buckles and straps are in need of repair. Not a single one is safe for my children to ride in. My husband and I are forced to push two carts around the store to do our grocery shopping and that is a large inconvenience. When I spoke with the store manager, he assured me the issue would be resolved and the straps and buckles would be replaced within two weeks. This conversation took place before Christmas 2010. It's now almost the end of March and they are still broken. When I emailed corporate, they forwarded my email to the store manager and nothing was done. I would spend over $1500 a month on food, clothing, diapers, etc at Walmart. I have stopped shopping at Walmart and now shop at Meijer. I am VERY disappointed in Walmart and the way they do business.

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Update by just13
Mar 23, 2011 12:33 am EDT

No, I understand what you are saying cookies. Thus the reason I stopped shopping there. I refuse to put my children in unsafe carts. I guess I don't get why it's so hard for them to keep the straps maintained. That's the only place I have that problem with. Other places I shop are fine. People commented about me shopping there and that it is a discount store and all...but where else could I go to shop? The only other option is Meijer for groceries or Kroger/Scotts. We don't have any other stores here. So, I went to Meijer.

Update by just13
Mar 22, 2011 10:17 pm EDT

Thanks I like cookies 2. There are times I get to shop alone too. I would rather shop alone but there are plenty of times I can't. Parents should def have the sense to not use them and I agree, when a child gets hurt, there will be a lawsuit and it won't matter that the parent neglected to put their child/children in a safe cart.

Update by just13
Mar 22, 2011 7:45 pm EDT

I have been the lonely parent flying solo going into the store with my 2 toddlers and my infant. My husband can't come with me all the time to the store for grocery shopping. The particular day I mentioned in my complaint, yes he was there with me. But, most of the time it is just me. I understand I chose to have my children and I have to deal with it whatever way possible. I see the point you make. I understand you feel it isn't a valid complaint. I don't mean to offend anyone. It's not just ALL the blue carts are broken, I go through numerous regular carts as well, trying to find one with working safety straps. I never blamed the employees in my compliant. If I implied that, it wasn't my intention. I guess maybe I should take the greeter's advice. "Don't expect too much from us and you won't be disappointed."

Update by just13
Mar 22, 2011 7:25 pm EDT

Thank you for your support Haven72. I know from first hand how fast children move. I have 8. =) I love them so much and I care about their safety. I just wonder why they can't be a little more caring when it comes to their safety (the walmart company I mean). I would never intentionally put my children in an unsafe situation. When I talked to the manager and emailed walmart they didn't seemed too concerned. Even though I would not put my children in carts with broken straps, unfortunately there are parents who would. I understand that it is the stupidity of those parents but unfortunately when a child does end up hurt, there will be a lawsuit and a hurt child in the end of it all. The rude remarks that are on this post move away from the main point. These people are more concerned with bashing me for just being concerned. I understand there's so many other bad things going on in this world. But, when I found this site, I assumed it was here to voice concerns. I guess I was wrong.

Update by just13
Mar 22, 2011 7:01 pm EDT

My children aren't unruly. My children don't abuse the carts. Meijer does have the multi-passenger carts. That is one of the reasons why I choose to go to meijer now. It's not just the carts. It is the horrible customer service. It is the uncleanliness of the store. It is a multitude of different things. My children that I put in the multi-passenger carts are 2 toddlers and an infant. I care about my childrens safety. That is why I brought it to the managers attention in the first place. Maybe I worded my compliant badly. Maybe you are reading into it too much...

Update by just13
Mar 22, 2011 1:10 am EDT

I think you missed the entire point...my concern isn't what my children ride in, it is the fact that a child is going to end up injured from falling out of the cart. Then, Walmart will end up with a lawsuit. Why offer the "convenience" if they aren't going to keep them safe? You can try and knock me down, assume I have a "beer budget" as you put..ALL of it has absolutely NOTHING to do with my point. I don't have to justify myself to you.

Update by just13
Mar 22, 2011 12:46 am EDT

Your not serious?! I'm not going to waste my time with you. Have a great day!

Update by just13
Mar 21, 2011 11:58 pm EDT

Your point?

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REB27606
Angier, US
Mar 12, 2012 7:31 pm EDT
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Brad Russell - I agree with you in part. The truth is, a store is only as good as their manager is. Some Walmart managers are NOT good managers and equipment like this goes unrepaired for months or years on end which is why I've said, dial 1-800-walmart to complain. That goes in to the PR Department in Bentonville, AR, and they DO care.

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REB27606
Angier, US
Mar 12, 2012 7:29 pm EDT
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At least this parent cares enough about their children to try to keep them safe. How many parents do you see with small children in standing up and crawling all over shopping carts because they're not buckled in? I cringe when I see that because I know children have died while doing that. Some parents simply shouldn't be parents because they're either too stupid or too lazy to adequately care for their offspring.

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REB27606
Angier, US
Mar 12, 2012 7:26 pm EDT
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If the equipment has a space for seat belts, they're suppose to be there. If one of those children gets hurt because they are not there, Walmart would be liable for a lawsuit.

For those of you who think this is a moot or absurd point, seat belts were installed on shopping carts because children falling over the side of them hit their head on the concrete floor, and several have died from head injuries. If you don't consider that important, I feel sorry for you.

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REB27606
Angier, US
Apr 23, 2011 7:29 pm EDT
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"The new ones, $400 EACH. I know. I asked."

Yes, but the cost of the straps is negligible.

They are ordered in the tens of thousands further decreasing their cost.

AND I can guarantee you, WALMART'S ATTORNEYS WANT THEM ON EACH AND EVERY SINGLE CART THE CHAIN OWNS - so if an accident does happen on a properly installed belt, it isn't Walmart's fault.

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REB27606
Angier, US
Apr 23, 2011 7:25 pm EDT
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VALID complaint.

Those straps are there for a reason - because in the past, an accident happened that hurt a youngster.

Not having the straps is increases the store's legal exposure.

Not using them increases the parent's responsibility.

I bet if you dial 1-800-WALMART, those straps will be in that store installed in those carts before the end of the week because not having them makes the Walmart attorneys on staff crazy.

1-800-WALMART goes directly into their Public Relations Department in Bentonville, AR, and they WILL react to VALID complaints - and this is one.

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Brad Russell
West Plains, US
Mar 27, 2011 5:26 am EDT
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Look the whole shopping cart safety deal and what not, here's the scoop, Wal-Mart in fact does make a very good effert to take bad carts out of cerculation to be repaired but the number of customer to to number of carts being damaged is high which in turn makes all the harder to keep on top of picking bad ones out of the good ones quickly enough. The greeeters and associates who collect the carts do there best to manage the problem. So if your one store is struggling to keep up or waiting for parts keep in mind they also have to process and maintain everything else in the store as well . I may have gotten off track a bit but the jest of it is the employees do what they can to keep bad carts out. Take a good look at the back of a store every once an awhile you will see all the damaged carts they have to deal with all the time. :) Yes i practically live at Wal-Maet and see first hand the effort thats put into store safety overall period.

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Wpayton5599
Bolingbrook, US
Mar 22, 2011 12:03 am EDT
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The seat belts are probably made in the same Chinese sweat shop the rest of their products are made in. Citizens of this country need to revolt against this company!

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Walmart rude nlgger at cash register

I have nothing against black people any racist slurs are intended for the ### who did waht he did to me. I went to check otu my items there and this black guy working as a cashier, was supposed to hand me change. I just had a feeling he was going to do something to upset me whatever it may be...and he put my items away---then the ### idiot...was supposed to give me 4.00 in change and as he handed me my change, he said very calmly "i owe you a dollar"...wtf? how can you take out only three dollars and then hand it to a customer and say I owe you a dollar---to me this nlgger ### who was a ### did it intentionally---why...im an attractive female so I guess he was jealous and had to screw me over---its happened many times so nothing new...I know the spiel and jealous nasty people do this stuff all the time...especially males who are ### and losers...had he really made a mistake..he wouldn't have known it and probably been surprised and said...oh im sorry i owe you a dollar...and he should have opened his register---what this ### loser wanted to do was make me wait and get upset while other people could go in front of me and i could wait for no reason and get degraded that way---he wanted to treat me like [censored] and let the others go on in front of me...the others were two prissy girls who got to go and he said he had to wait to open his [censored]y register...then the [censored]y loser...let another person go and didnt open his register as I waited---then he barely called for a manager as I waited...then the ### finally opened the register after 2-3 customers...so that's pretty mean..making someone wait 2-3 customers just for a fuking dollar...this twisted nlgger just had to do this again to a raelly pretty girl because the ### males in society lots of them are so insecure and jealous they HAVE to do this to some women...who knows why...but it happens to me A LOT so i know why it was done-- finally the ### loser got me my dollar after I was furious and mad and i said i shud get 2.00 for having to wait like that for no reason (u stupid POS)...of course the ### was glad he got me pissed off which was his goal anyway as he and his nlgger female co worker both just acted liek bleh whatever...so next time u go to wal-mart land of ###s...just stay far from this idiot cashier who purposely just likes to make people wait for change as he does it intentionally cuz hes an insecure ### male piece of [censored] who gets off on messing with women this way...and again what happened wasnt a huge deal but I know why it happened and that it was done purposely by a rude nasty male towards a female for reasons of jealousy or who knows what...the ### males in society do things to women they are either jealous of or who knows what...stupid males like this need to geta life as they have no dick and get off on making women who they are jealous of wait for no reason just to screw them over b/c they 'can' do it...

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Update by teresan
Mar 21, 2011 5:48 am EDT

oh yeah really the goal of this ### was to screw me over...he screwed me by making me wait purposely...and most ppl would just say 'fuk it' and leave, so then he literally stole a dollar from me-- essentiall this [censored] male just wanted to screw me out of time or a dollar...either way that was the goal of this unprofessional piece of [censored]...nice to know cashiers in this society anyoen...all these fuking losers get off on screwing people over especially jealosu idiot males who do this to pretty women they apparently think they can never have or who the hell knows what...

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Chancey
Lansdale, US
Mar 21, 2011 4:09 pm EDT

People like this are what give the South a horrible reputation. If you want to spew all this racist, sexist, bigoted crap, I'm sure there's a KKK group near you for you to take it to... but I would much rather see you go to a psychiatrist, because you are clearly crazy. "I'm not racist but that guy was a ###!" Yeah, that would be racism. So yes. You are racist, and on top of that, I bet you're 55 with a fake tan and fake nails, caked-on makeup and sweatpants with the word "juicy" written on the ###. Take your attitude back to the trailer park where it belongs. You aren't beautiful... you're the one of the ugliest people I've ever had the displeasure to meet.

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FDL_HOU
Houston, US
Mar 21, 2011 11:31 am EDT
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"beauty*

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FDL_HOU
Houston, US
Mar 21, 2011 11:31 am EDT
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If you are attrtactive as you say, you are living proof beaty is only skin deep, racist, bigotted low-life trash.

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martini21
Antioch, US
Mar 21, 2011 8:07 am EDT
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Why did my comment come out with all kinds of errors?

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martini21
Antioch, US
Mar 21, 2011 8:06 am EDT
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It seems like you are one unhappy racist ### who can't spell. You hate gays, you hate other nationalities, you hate let me see... MEN! Whatever is up your ### must be pretty big for you to carry on like this about a minor error by a worker who is probably working his ### off for minimum wage. You better hope you never run into me. I'll show you what kind of change you deserve!

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yepIsaidIT
Orlando, US
Mar 21, 2011 8:01 am EDT

You sound like an ignorant piece of ###. Your talking all this ### and saying racial slurs but yet say you don't mean to be racist...### you are racist! Hilarious thing of all is that you are complaining about something so darn petty! The man did a simple mistake. I'm sure his intentions in the end were to give you that dollar back. If you dumb ### could spare a few mins to get your "$1" back then that becomes your problem which you will have to deal with. I bet you did not show any sign of frustration either because you are nothing but a cowardly, ignorant POS who can only vent via the internet. It's people like you who waste space in this society. Dumb ###!

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yepIsaidIT
Orlando, US
Mar 21, 2011 7:53 am EDT

Ook...

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Chancey
Lansdale, US
Mar 21, 2011 6:37 am EDT

Or, you know, it could just be because you're a racist ###. I mean damn, just look at your response to it. He made a genuine mistake and you just went psychotic.

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Walmart variety of products

What the frig is up with Wal Mart lately? their prices have skyrocketed!- they used to have the lowest prices- now I find things priced lower lots of places AND why did they downsize their sewing/craft/bead section? In this economy- people are making MORE things to save money- DUH. Yet the einsteins at wal mart did away with all the best features the store used to have. I used to shop there 3 to 4 times a week- for sewing/craft supples and garden plants access etc. Now I go once a month- their new garden prices are outrageous and the selection is waaay smaller- some wal marts don't even have plants anymore! and their shelves are mostly empty now and not well stocked like they used to be-

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pobarjenkins
Minneapolis, US
Mar 16, 2011 10:22 pm EDT
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I think many people who are making things now have always made things to save money. It's something that people usually commit to from the beginning.

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pobarjenkins
Minneapolis, US
Mar 16, 2011 9:43 pm EDT
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I'm with you there mollie. They are very similar in price now with things like toilet paper and cat food, so I go elsewhere for those items.

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pobarjenkins
Minneapolis, US
Mar 16, 2011 9:14 pm EDT
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The Wal-Mart in my town still has the cheapest products compared to other places.

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Walmart customer service: reurn policy

Today I went to the Walmart (store #3507) in Port Covington, MD to return a copy of Madden 2011 for the PS3 still in its original shrink wrap. It was given to me as a gift with receipt included and since I already had a copy, I wanted to return it and use the cash to pick up a few items I needed from the store. However I was informed that since the original purchase was made by credit card, that the only option for refund was to credit the original credit card that was used for the purchase. I found this hard to believe since I'm sure that many people use credit cards to buy gifts that are returned by the person receiving the gift for either cash or store credit. When I asked to see the store policy that states this in writing, I was told "that is just the way it is" by the manager on duty with whom I was now speaking. If this is in fact store policy, it is absurd ... if it is not store policy then it is an indication that you have poorly trained personnel working in your store's Customer Service department up to and including management... either of which reflects poorly both upon the store in question and Walmart in general. In order to cut my losses, I went ahead and had the transaction processed and the original credit card credited and then I left the store without buying any of the items I was planning to purchase there.

The good news is that my brother-in-law will at least receive credit for the return back to his credit card, , , , I however, after this experience, will not be making Walmart my first choice for any future purchases and I can only hope that after I relay my experience to my friends and family that they will do the same.

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pobarjenkins
Minneapolis, US
Mar 14, 2011 5:23 am EDT
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They definitely should have offered store credit.

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Gozer908
Sumarian, US
Mar 13, 2011 9:48 pm EDT

In my experiences stores will either credit the original credit card or give a store credit. I am not surprised they would not give you cash but I am also surprised you did not receive at least a store credit.

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Walmart poor quality glasses

I purchased a pair of glasses at this establishment. I knew and expected to pay some of the fee out of pocket due to the way my vision insurance worked. I did not have a problem with that. I had the exam, and picked out a pair of frames. All was good and I was told to check back in a few days, and they should be ready by then. When I arrived at the store to pick them up, the glasses seemed okay, but when I got home, I put them on, and the right lens popped out and hit the floor. Hmmm, I thought that was kind of unusual. I was able to wiggle the lens back in place, and within a few days the other lens was doing the same thing! I finally took them beck the following week, and I was mad! All the girl that worked the counter in the vision dept did was "tighten" the screws, she gave em back to me, I got home, and the lenses started doing the same thing AGAIN! I called them and demanded a new pair. They did give me a new frame, but they insertes the old lenses. The lenses continued to "pop out". I took them back a third time, and the counter girl looked at them and said "Oh, these were not" scored" properly, and that is why they keep breaking. I was so furious, and out about $120.00. They didn't want to make me lenses that even fit! So now I am out $120.00, and I have a pair of glasses that I cant even use!

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disappointed in quality
Rockwood, US
Mar 21, 2013 1:53 pm EDT

Purchased glasses on 1/15/2013 : single vision lenses with a scratch resistant, glare coating or so I was told. Returned to store today 3/21/13 because lenses scratched when placed in my pocket last week while assisting in a code/CPR. Glasses were in pocket about 25 minutes. The cost of the coating was 40% of the lenses cost. I was told that I was past 60 days and they would not replace the lenses nor would they send them for re-coat or polishing. They don't provide the services. I did not get the glasses until after the 25th of Jan. and I had worked the last 7 days in a row from 7a-7p, , so there is no way I could have gone in at or before day 60. They would not honor their guarantee. They do not provide any customer service for the lenses they sell. All Wal-Mart wants to do is sell you more poor quality lenses. The lenses had only been in use from Jan 25th until March 15th when the lenses got scratched in my pocket. I will go somewhere where service is provided from now on. I hate paying out hard earned money for poor quality goods.

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Andrew2009
Columbia, US
Jun 27, 2012 8:50 am EDT

Wal-Mart Vision Center attempted to sell me used frames. I paid over $300 for the frames and the lens and when I was handed them the case was dirty and the frames were clearly used and had glue residue from the price tag and the company logo had letters missing. They told me they will reorder new frames for me. Just info.

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cantseeinephrata
Ephrata, US
Jun 21, 2012 5:20 pm EDT

Last June i had my eye exam done In the Ephrata, Pa Walmart Vision Center. At this time there was not many frames available to choose from that my insurance company covered, the selection was very sparse, contrary to the more expensive frames, there were plenty of choices. Hence i chose a more expensive frame. My prescription required bifocals. I got them they were so off that it was giving me a headache and was hard to even walk with out messing up my equilibrium, i was told that i needed to learn to walk and use the bifocals. in Nov, i lost my glasses, went to get new ones. Walmart Vision Center said i can get the cheaper frames at no charge because of the 100% guarantee replacement policy. Well if it was 100% then why did i have to go with the cheaper frames? well i took the cheap frames and when i picked them up the glasses were not bifocals? just plain lens. I took them cuz i needed to see to work. 3 months later the frame broke. I went back they repaired no charge. then in May i got a post card saying i needed to schedule my yearly eye exam. Okay its now towards END of June i scheduled for my only day off in 2 weeks and received a call the day before saying that i can have the exam however if need a different script on my lenss the insurance company wont cover because i had the new glasses given to me in NOV..(which were the FREE replacement, under THEIR guarantee) So when calling the store to question the issue, ALLISON was extremely rude to me, said she cant do anything and asked my why my insurance company wont allow it? I said to her well how or why would I know, walmart vision is the one who billed my insurance FRAUDULANTLY in Nov. for FREE replacement. I told her two times the situation, time frame, and she said nothing she can do and that i need to call insurance and figure it out. I told her it was not my responsibility because they fraudulently put a claim through, how will my insurance company know any different from what they are billed. she said hold on...put me on hold for 5 min came back and said nothing she can do. I said let me speak to a manager perhaps they can figure it out. She said she isn't here to call tomorrow...i asked her name because of how she handled my situation, ALLISON THE WALMART VISION CENTER EPRHATA PA employee then turned to another co-worker as i was on the phone and said "can you believe this, shes going to report me". I was shocked, ask I am in the Customer service industry, and just came out of a 3 day seminar for this specific issue, the lack of professionalism, the lack of helping customers with their issues, and helping them solve them. I called the walmart store manager, he said there was other complaints about the same things, and he tried to get me the information i needed however since the vision center is a "sister" store he was not sure how to contact cooperate office. He said he would help in any way possible, and was very pleasant and apologetic. I will be following up and making this right. Or i should say hold walmart vision center Ephrata pa accountable for insurance fraud claims and bad service as well as lack of candor in making sure vision prescriptions are handled properly. I now have a hard time seeing and since i have gotten the glasses it seems my eyes are getting worse ...faster. must be their way of having continued business by ruining people eyesight and making fraudulent claims, selling cheap glasses and not offering enough selection for the frames that insurance companies cover. in this day and age we need strong businesses who are not trying to rape the consumer of every penny, but offer the best at a decent price and quality that will keep the continued business of the customers. Isn't this walmarts philosophy? why don't they require the same from their sister stores?

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noneyaeffinbiz2020
NONEYA, US
Jul 14, 2011 1:55 am EDT

The $38 pair of glasses is for clear, single vision plastic lenses for $29, and a $9 frame. There is a 60 day satisfaction guarantee, the glasses can be refunded within this time, or you can opt to get single vision reading glasses. The doctor fee, on the other hand, is non refundable.

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nuedae2
Indianapolis, US
May 31, 2011 3:53 pm EDT

I had problems with Walmarts vision center also. I was drawn in by the $38.00 for a pair of glasses sign. When the smoke cleared it cost me $199.00. After the initial shock I knew I needed a second pair of glasses, so I was fine with the price. When I picked them up they were out of focus and I could not find the bifocle part of the lens. They re-examined me and made some corrections and said the glasses were not measured correctly. I picked them up a week later and I am still having the same problems; out of focus. I got tired of messing with them and put them up. Who knows my vision may change to the point where I can use them. I do not think they made any corrections on the lenses. I think they gave me the glasses back in the same condition as when they first were made. I am not happy about the experience, so I will take it as a lesson learned.

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Walmart poor return service

I attempted to return a laptop I had received as a gift with no receipt to upgrade to a better processor (approx $100 more); the box was factory sealed (never opened) and I had waybill from HP to Walmart on box. They refused to facilitate return - I had an overall bad experience. Beware of purchasing electronics from Walmart as they give you a hard time. And there's no one that you can even reason with - they have very young employees with little customer service sense and no business acumen (even the managers). I have sent them a complaint and awaiting a response. Ended up getting receipt from gift giver (very embarasing for me!) and exchanging laptop. I've learned my lesson though, low prices comes at a high price to your dignity! Next time, I will support establishments that value their clients.

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Exposing Scammers
Edmonton, CA
Feb 27, 2014 4:38 pm EST

You're a POS Weeres. Scamming and hurting people from BC to NB and everywhere in between. I hope you get ALL you deserve and then some. Still bopping your wh*re Becky aka Rebekah Donszelmann aka Rebekah Louise Weeres. Tell her I wish her daddy, your father in law well. He's on trial right now eh? For 97 counts of fraud and theft? Looking at probably a dozen years in the clinker. How much time did you do Steve? Because I know it's not nearly enough for the low life bottom feeding POS PIG you are.

Dignity my #ss. You wouldn't know dignity if someone shoved you face first into it. You are a moralless godless souless scam artist. You even have scams in the USA you were investigated for but you ran away like the p*ssy you are. Don't worry NO ONE will ever let you forget all the crimes you've committed and all the damage you've done! As long as you live Weeres. KMFA ###

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captainron
Neudorf, CA
Jan 13, 2012 5:04 am EST

So Mr. Weeres, it's not fun to get the runaround huh? You don't like it when someone takes YOUR money and fails to live up to promises or assumed value?
Mr. Weeres is currently dealing with charges of Theft over 5k. in Regina SK on Jan 23 2012. Every dog has his day.

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Walmart incorrect pricing and managerial downplay

During the past 4-6 weeks, I have made several trips to our friendly Wal-mart store both here in Calgary, AB, Marlborough location as well as the Strathmore, AB location and if I had not been on guard, I would have been paying too much money on each of these occasions. The first incident was about a week before Christmas, when I wanted to purchase a sounds around system for my husband. The electronics people were very nice, but all of their pricing was wrong.The clerk brought three different units to the front and all were priced wrong. I finally spoke with a manager and she did her best to put the blame on someone else, namely the consumer for moving the products. I pointed out to her that all of these products were secured to shelves and impossible for anyone to move. I then pointed out four different units that had incorrect labels and she still tried to blame others, but said she would correct the issue. I went back a few days later and all four labels were removed and no pricing attached to them. There were of course other items which still had wrong pricing attached to the shelves underneath the items so you still could not get a correct price on an item. Then just after Christmas, I went to Srathmore and purchased Wrapping at 75% off, but the one roll of paper came up in the system as $112.00. Clearly it was wrong, but the cashier insisted that the computer was correct. It was only after I asked her to rescan everything that she discovered the issue and admitted to having the same issue with another customer but didn’t catch it until it was too late. Last night I went to the same Wal-Mart and again bought a CD. The price on the label was $15.44 but rang through as over $18.00. I had to go back to customer service where she corrected it and followed their policy of $10.00 off for the error. Today I went back to Marlborough, and with flyer in hand, purchased some cereal which was supposed to be $1.67 or 3 for $5.00. Again it was wrong, but the flyer said 275m-475m. The brand and size that I purchased was indeed within these sizes and the correct brand. A person in management said that the flyer was wrong, but only offered the advertised price after another customer spoke up and said it was against the law. Only on one occasion was I offered the $10.00 off discount for the error in pricing, and for all of my wasted time talking to managers and customer service, I should have been given a lot more! These stores think that we aren’t watching, and with all of these errors on my purchases over the past month, how many people have been overcharged and have not known? How much extra money are they scamming from people and not admitting to, but collecting on it and making a huge profit? Consumers should be aware and should be watching the scanners and looking at their receipts! Wal-mart needs to be held accountable for these pricing issues. The managers need to take responsibility for the events that happen each day and make sure that there are no pricing errors. I am tired of it, and if I have to hold up a line for an hour in order to get my point across, that is what I will do, and I will make sure that everyone knows about their pricing errors and take it as far as I possibly can in order to make consumers aware and Wal-mart be more careful with their prices.

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Walmart expired product on shelf

I purchased 10 Campbell's soup products from Walmart and 1 when opened had strange growth on top of silver film and under red cap. The one that showed this problem was a Campbell's soup at hand soup. After inspecting the soup with the gross odor and strange mold substance on top, I discovered that the expiration date was long past. I purchased the soup on Feb 26, 2011 while the date on the bottom of the soup was Aug 11, 2010. This is exactly what should never happen. All the other soups I purchased were not past expiration. Walmart should be keeping check of stock and maintain product checks. Customers should not feel they have to read the expiration date of every product they purcahse. We should feel safe enough in the store to trust they will check such issues to stay in business.

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APtl
, US
May 31, 2013 9:21 am EDT

I have ordered Equate Sport Lotion online on 5/24/2013 and received an item on 5/29/2013 having expiry date of 04/2013.

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Ianis12yearsold
Orange, US
Jun 14, 2012 12:15 pm EDT

Most people realize that companies make mistakes and check the expiry date.

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Walmart walmart steals from customers

The Walmart I have been shopping at has made a practice of stealing from the customer at checkout. Walmart store Supercenter #3739, 5875 E Franklin Rd, Nampa, ID 83687 makes sure all items are not in the bag or a bag is set aside at checkout. I have noticed 5 times when I get home items are missing from my purchase. Such a practice is common thievery and Walmart should be held accountable. I have made a couple on line complaints which were ignored. It is no wonder Walmart claims to be able to sell products so cheap. In fact it appears they can resell products several times to several customers before the items finally leave the store.

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Update by LoydEndings
Mar 02, 2011 3:25 am EST

Somehow I am not surprised. The Walmart I have been shopping at has made a practice of stealing from the customer at checkout. Walmart store Supercenter #3739, 5875 E Franklin Rd, Nampa, ID 83687 makes sure all items are not in the bag or a bag is set aside at checkout. I have noticed 5 times when I get home items are missing from my purchase. Such a practice is common thievery and Walmart should be held accountable. I have made a couple on line complaints which were ignored. It is no wonder Walmart claims to be able to sell products so cheap. In fact it appears they can resell products several times to several customers before the items finally leave the store.

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djteel
, US
Apr 10, 2011 9:15 am EDT

@chaos21, you sound ignorant.i have had this same thing happen to me many times more than 5, but i'm not good at confrontations so i let it go at the times that it occurred, which has been many in the past 5 months alone./i am however, going to be very aware every time i shop Walmart and check my receipt every single time.people like chaos21 love to assume that they're correct abut someone's personality, based on what THEY would do.i know many people who've been stolen from in this very same way many times repeatedly and refuse to do anything but tolerate it.i was in that category too, up until two night ago, when i came home without the movie and the two bags of doughnuts i bought.not much but it was enough to satisfy some cashier's visual entertainment and sugar rush for at least a couple hours. i always pay in cash and i shop late at night anywhere between the hours of 2 to 5am.they must be setting the products aside like on the floor at a moment when i'm looking away for a few seconds, like at my wallet..i don't know how else they'd be getting by with it if you're paying with cash.

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Chaos21
Middleton, US
Mar 15, 2011 5:54 pm EDT

You're able to go back to the store with the receipt and tell Customer Service that you forgot so-and-so items. They do give them back. I was a cart pusher there until recently, and I always made sure to bring any merchandise that was left behind to customer service.

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pobarjenkins
Minneapolis, US
Mar 03, 2011 1:18 am EST
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How difficult is it to check your bags to make sure your stuff is there?

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3:22 am EST
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Walmart front door check

I have been to this store many times in over 4 years now and recently the store has decided to implement a person at the door who checks receipts almost copying costco. However, since this has started I have been stopped twice out of five times to "check" my receipt. I asked the second time, as we are a young family and the older couple ahead of us didn't get stopped, why we were stopped. The older worker's reply was he had to check anything that wasn't in a bag to see if on a receipt. The first time we were stopped we had no grocery that wasn't in a bag! I have taken some time to watch as to how people are dressed and even their color. They are "choosing" who they stop and how "they" feel about a person. I would say this is bad business as well as racism and discrimination! I am in the process of filing a complaint with the bbb as well. On a day I had "not so expensive" clothing, I got stopped. On another day I dressed very well and hair in style and was not stopped as I watched people in pajamas get stopped as well as watching people run past him out the door. My opinion: stop everyone or stop no one! I think this store and any other store of this chain practicing these tactics needs to be stopped. I wouldn't be surprised if lawsuits soon start over this as like I said before, complete discrimination in full.

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Onijitsu
SLC, US
Sep 10, 2012 9:23 pm EDT
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I politely tell Wal-Mart door-checkers that I don't submit to searches without a warrant. I've had several of them scream at me on my way out the door, and make various insults and accusations. But the plain fact is: they have no right to touch (assault) me, detain me, or handle my property (which I just purchased) and that's how it works. If they want to force the issue, I will be very happy to call the Police on them.

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HappyMommy1980
, US
Jun 15, 2011 9:15 pm EDT

I also have had issues with the Harrissville Walmart..showing my receipts i don't mind doing, but i have noticed a few times some guys just kinda waiting outside the Salon in Walmart, and as i start to exit the store, they will get right along side me..the alarm will beep, and i will be the one stopped i pointed this out to the greeter, and asked why wasn't the other shopper stopped also, and she basically told me because i choose to stop you..another time while showing my receipt the lady checking it started asking me what store was i price matching with, and the sale prices were wrong, and if i wanted those sale prices to shop at that store INSTEAD of Walmart.I think i spend way to much money at Walmart to deal with that kinda treatment i understand people can have bad days, but if you take it out on customers, you should not be working a job that deals with so many people..Im taking myself to Winco next time...and i DID have the adds to show proof of sales to price match as did the cashier...she even priced matched for me some coke that i did not know was on sale at Macy's...to bad some cashiers are so great..but some workers just mess it up...

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seth1511
, US
Apr 26, 2011 9:59 pm EDT

I work at Walmart part time. This is not about race or illegal searches. If you walk around the store sometime, go down an aisle where ther eare no cameras watching. Look at all the opened product that has been stolen. It is not only about looking for stolen items but to look to see if the clerk missed scanning an item that was too big ( maybe on the bottom of the cart etc ). People steal millions of dollars from Walmart every year. It costs the total retail outlets billions of dollars. You just expect them to eat the costs.
I have seen stores lose over a million dollars in inventory a year and that would be considered good in some areas.
Walmart is not going after race. They are just trying to protect their goods. Yes, I have seen people try to walk out with a cart full of mdse, when the clerk is busy at the door. We have a greeter and a security person at the door. It is not uncommon to have two or more people working together to distract the clerks while another leaves the store with high ticket items, or even a basket full of clothes.
I have worked in several jobs in my 59 years and although we had theft from clerks and employees, it was not in this volumn.
I have also seen clerks not ring up items for their friends and then try to get out the store because they think the security person saw them in line and that the goods were paid for. They not only got arrested but the clerk lost his job.
AND you know who ends up paying for all this... We all do... in higher prices.

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Rich Tisan
Hooterville, US
Mar 29, 2011 3:00 pm EDT

No private citizen has the legal authority to detain and question another, UNLESS he/she has reasonable grounds to believe a crime has been committed. WalMart violates the Constitution every single day with its receipt-check policy. For more info go to WalMart: Unlawful Detainment @ www.scribd.com.

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Living right in AZ
, US
Mar 05, 2011 8:41 pm EST

I am single, white, blond, mid 40s, above average in looks and build for my age. I have very healthy checking and savings accounts, both in the 5 figure range. I have a 401K. I work in the fraud department for the company that holds the title "Best company for working mothers". I have one child in elementary school.
I agree 100% with the complaint. I have noticed the same thing at the Wal-mart on Rancho Santa Fe in Avondale, AZ. Everyone in the country is aware of the racial issues in AZ. The Wal-marts in the Phoenix area that are located in the predominately Hispanic communities or lower income communities are very aggressive with this behavior. The decline and quality of service at my local Wal-mart was in direct correlation with an increase of Hispanic growth. The surrounding neighborhoods, all under 15 years old, were impacted by the housing market, many homes becoming Section 8 housing.
I have noticed on many occasions Hispanics or those possibly on the lower end of the social economic ladder stopped while exiting with their purchases. These items were carried in one or two bags. I found it shocking not a single person questioned the behavior. There is a definite selection process. I used to do the majority of my shopping at that Wal-mart. Abusive behavior and the arrogant refusal to provide customer service eventually drove me away. As others have commented, I don't have to shop at Wal-mart. I have many options locally and have benefited greatly from the discovery. There are still a few items I prefer to get at Wal-mart, and yes, cost is the deciding factor. I have just started shopping at other Wal-mart locations in the Phoenix area. In the non Hispanic communities, the prices are lower, the selection better, the stores cleaner with a better quality of service. Its a win win for me. The down side of this is my tax dollars are being spent in other cities.
I made the mistake of going to the Rancho Santa Fe Wal-mart on 3/1/11. The experience was the tipping point. I have written letter of complaint to Wal-mart and forwarded copies of the letter to the BBB, the State, and the city of Avondale. Discrimination is illegal in this country. Not all Wal-mart stores are bad. The ones that are need to be addressed. For anyone who stands by and watches an unjust situation, remember it the next time it is "your" turn to deal with something unfair.

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pobarjenkins
Minneapolis, US
Mar 03, 2011 12:36 am EST
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FDL_HOU: I used to work in retail. An EXTREMELY common theft tactic involves putting the items in the store's bags. Wise doesn't factor in to most theft, stupidity does.

And at my Wal-Mart there are many valuable items between the register and door.

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FDL_HOU
Houston, US
Mar 03, 2011 12:03 am EST
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If someone was stealing from Walmart, would it be wise to put the stolen good(s) in a Walmart bag? Wouldn't the best place to put it is in their purse or underneath their clothing. So what would this check of the receipt against what's contained in the bags prove? Why doesn't Macy's or Nordstroms implement this policy, if it's such an effective method against theft? Hell, it's even worse at those stores. You can buy something in a department and move from department to department. At Walmart, there isn't any items of value between the cashier stand and the door. Sure, I know they have surveillance video, but so does Walmart.

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FDL_HOU
Houston, US
Mar 02, 2011 12:08 pm EST
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Let's put it another way. They ask you to stop..you keep walking? What are they going to do? Call the security? the police? If they call the police and you can prove to the police you paid for every item you have in your sack. Then what can they do? As I said..I don't do this, and I have read about it being done in [redacted]s. I refuse to shop at Walmart, not only because of that but vbeacause they have cheap and I don't mean cheap in cost, but cheap merchandise.

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FDL_HOU
Houston, US
Mar 02, 2011 11:28 am EST
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That should have read do a search in Google, to see proof they are violating the law with their illegal search and seizure.

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FDL_HOU
Houston, US
Mar 02, 2011 11:26 am EST
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###. We do not live in Communist China. Walmart does NOt have any more rights than the Police. You may be willing for your rights to be violated, but I will not. Do a serach of you don't beleive me. They can call the cops all they want., but they have no ###ing rights period to do it.

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