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4.0 8310 Reviews

Walmart Complaints Summary

755 Resolved
1975 Unresolved
Our verdict: When using services from Walmart with a poor resolution rate, be vigilant. Understand the common pitfalls other customers have faced. Prepare thoroughly for any interactions with their customer service, and consider alternative solutions if your issues are not addressed satisfactorily.
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Walmart reviews & complaints 2792

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11:14 pm EDT
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Walmart employees need to be informed about how to cash a america express travelers cheque

I was shopping in Calais Maine, just last week. I am a Canadian from Halifax Nova Scotia. I asked the cashier if Walmart took a America Express travellers cheque and she stated that she did indeed. I signed and dated the cheque in front of her and gave her my passport as proof of you I was. The cheque was not accepted by the machine. She in turn went to the supervisor and together they did not know the procedure for cashing the travellers cheque. Since it was close to closing time I paid cash and left the store. I went back to the Customers Service desk the next day in hope that one of the staff members would know to process my travellers cheque as I had already signed it and could not use for another store. I was made to wait 45 minutes and believe it not not even the Manager Lynn could help me. I think something should be done in trying to educate these employees of Walmart in this process of handling customers and the procedure for cashing travellers cheques. I can see the future and if my $50.00 could not be handled properly I imagine there could be alot of other people who would come of this Walmart unhappy.

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janeofpence
Calais, US
Jun 04, 2012 5:59 am EDT

That's not right. They should have done everything they could to process the check. If they claim to accept them, then they should have figured out how to do it. If that means calling the head office or a manager who has the day off, then so be it. I've had run-ins with clueless Calais Wal-mart employees before - the least they could do is get somebody who can help you.

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intellex58
, US
Jul 12, 2011 1:54 pm EDT

First, I am sure they are not worried about losing the one or two customers a day who still use Travelers Cheques.

Second, the machine denied the check not the person, sounds like they made it pretty clear they don’t want your cheque

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2:54 pm EDT
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Walmart service

Purchased (3) new customer SIM activation kits for their FamilyMobile cell system. Clerk was too lazy to ask if we wanted to port over our old numbers so we were assigned new numbers. It's been over a week working with their support desk to get our old numbers ported over. Our old cell numbers don't work, can't receive calls. Walmart's support desk is incompetent - now our old numbers are locked by them, don't work, and we can't return to our previous cell phone carrier. It's a huge mess that Walmart is too incompetent to fix. Unless you get their new cell numbers assigned, stay away from FamilyMobile. You don't want to deal with their unbelievably stupid support personnelle.

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Update by Hadley Robinson
Jul 11, 2011 3:32 pm EDT

I did but the clerk said it was too late. She knew I wanted to port over my old numbers but didn't want to bother with it. It was pretty obvious by her attitude...

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12:47 pm EDT
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Walmart cashier

I went to Walm-mart, got over 107.00 worth of stuff, mostly party things. I had to stand in line for over 45 minute that day and only 3 peoples ahead of me. Bad enough store was warm, I know cashiers were hot. Well this lady I didn't see her name tag, She had brace on her left hand, and dirty looking as far as I'm concern, she was talking to a customer ahead of 2 ladies in front of me, while ringeing her up taken her time, so she could talk to her. If she hurting then she has no business working if can't be letter fast, she was even slow ringing me up and we weren't talking only hello how are and have nice evening. Here Ref # [protected] don't know how to give cashier name if don't have one.
Rregards
MaryEllen Parr

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GoldOpals Opals
Karcultaby, AU
Jul 10, 2011 1:23 pm EDT
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So, what you are saying is that she was ringing people up slowly while talking and while not talking? Maybe that means that she was unable to go any quicker. With regards to the other part of your complaint, she is working while injured perhaps because she has no choice; short staffedness or money problems

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9:17 am EDT
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Walmart mean rude employees

wal-mart is the absolute worst place to work. the employees there aer rude mean spiteful bad weird people. a lot of walmarts just seem to employ trashy low class pitiful idiots with bad attitudes. while they will go out of their way to help out customers they refuse to help out employees or those working there for others. They are mean spiteful horrible. Their managers too are abusive and rude to others for no reason as are the pitiful disgusting idiots that work there. Me and a friend of mine worked for a wireless phone company in walmart and we got treated like crap. We still get treated like crap by the ### employees there. They think that cuz we're in their store we have to kiss their a**es and suck up to their nasty stupid selves. the managers are mean and the workers there are just downright [censored]. also the customers at walmart are pretty horrible too and lots of white trash and trash go shopping there and they too are just rude. overall walmart is a really bad place to work and be and people should beware before working there or having to do anythign with that craphole.

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veisbier
, US
Aug 12, 2011 10:48 am EDT

Guess what? It's not the store's fault that you couldn't be bothered to quarantine your stock beforehand. I have serious doubts that your 'hardy' goldfish were happy and healthy in the first place if you're so ignorant that you saw no problem sticking a pecostomus (tropical species, as everyone else has mentioned) in with cold-water fish, I have to wonder just what your water parameters were, the size of your tank, how your biological filtration was holding up, et cetera.

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alex045n
, US
Jul 10, 2011 10:27 am EDT

oh yeah on top of that the managers tried to get me and my friend fired several times, so did the employees by bad mouthing us and talking lies about us- so if you work in a wal-mart, the nasty mean employees there---low class ### will lie about you and try to get you fired---how dare they ... the employees will just pick on you to no end and are some of the worst people around...beware of this awful stupid place full of trash its like hell there

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11:08 pm EDT
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Walmart being followed

my daughters and i went shopping at Walmart. and this guy was following us around all over the store. not only was it creepy it was uncomfortable. my daughters and i went to get some shampoo and other small things we needed. he crept up on my 20 and 16 yr old followed them at the same time giving them dirty looks threatening looks. i finally looked over at him and looked at him as he was giving me a dirty look. i asked him if there was a problem and all he said was " i work here".. ok he works at walmat. i will never shop there again i will go to shopco or target! for my small needs!

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6:42 am EDT
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Walmart over processed hair - fried it!

It was the evening before Easter. I went in to Smart Styles in Walmart on Central Ave to get my roots touched up (blonde). My roots were grown out about 3/4 of an inch. My hair is a light beige blonde. I informed the stylist that my hair tends to pull red tones to please be very carefull. About thirty minutes later my eleven year daughter started saying "MOM" in a very alarming way and hitting me on the leg. The stylist then suddenly said " it's okay I'm going to fix it". I leaned up in the mirror and my hair was as orange as Ronald McDonald's. The stylist then slapped some product on my hair. She left it there a few minutes then my daughter said " mom your hair is purple" . The stylist said "oh yea I have to put this in with it. Then put something else in my hair. At that point my head started burning so bad it felt like it was on fire. I told her she had to take the stuff off my head now. She kept telling me " just a few more minutes" . But I said no you need to get this stuff off now! When she was done rinsing my hair it was back to ORANGE and my head was BURNED. She kept telling me please don't sue me, please don't sue me. My head hurt so bad I just wanted to get out of there. She sent me off with a tube of conditioner and said there would be no charge and to come back and she would fix it. As if I would really go back! My scalp had scabs over my entire head. Needless to say my hair has been breaking ever since/ It broke off a lot at first/ Then I went in for a good cut. They had to cut off a lot. But it's still breaking. She really did a number on my hair! I guess I'm going to have to get a few more inches cut off . Sincerely, Devasted - Hot Springs, AR Bree - [protected]@yahoo.com

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12:57 am EDT
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Walmart unable to activate card

I purchased a Walmart money card because my credit card information was stolen and use I had to cancel the card and while waiting for my new card purchased or so I thought a money card at walmart and put $225.00 dollars on it I went home called the customer service activation number only to be told my information did not match their data base.Well I know my name as well as my dob and home address and phone number so to be told my name was Ms Flemming and I did not live at my address was a shock...I explained I had NEVER purchased a card before. and my information was used for payroll tax returns ect...and their response was that my information did not belong to me...so I'm not sure what data base they use-used or input my information to but it does not match the Equifax-or any of them because I checked and my information is listed to me...Now as I wait for a refund (not really counting on getting one back) I warn you do not use or purchase the Walmart Money Card...because you will be without your card or money 10 days is a long time to go without knowing how you will eat or buy gas and starting to question if I am really me or Ms Flemming.

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billiejo645
West Valley City, US
Feb 01, 2013 9:55 pm EST
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same thing happend to me my information did not match record but could not tell me what part of my information because none of my information has changed in ten years i think it bull ### and its been 15 days no kind of refund its a scam as far as i am concernd i am very up set and something must be done

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10:56 pm EDT
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Walmart family mobile

I went to Walmart to inquire about their Family mobile plan. We were on T-mobile pre-paid plan with a limit of 1500 minutes or texts plan and found that certain lines were using up the alotted minutes. After reviewing pricing, Family Mobile was a better deal with unlimited txt and calls for a few dollars more than the pre-paid. Now pre-paid plans, one only pays sales tax on the reload of minutes. I specifically inquired about any hidden and additional fees associated with Family Mobile and was told that it was only sales tax.
Get my first bill and find over $24 of additional taxes and fees in addition to my plan cost. Pre-paid would have been sales tax only of around $4.50. The people at Walmart are a bunch of untrained idiots and I fault Walmart for this. EDUCATE your employees Walmart. I will be pursuing this with my state and federal representatives. I am tired of employees making claims that are false and the consumer has no recourse. Stick with your pre-paid plans folks.

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MartyOverbey
Muskogee, US
Aug 17, 2013 5:46 pm EDT
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After viewing the FM TV ads, I decided to give it a try. When I got home, I had very poor reception (0 to 1 bars). It all went downhill after this. I was lied to by Walmart employees about the reception issue and was told I needed to upgrade to a 4G phone. (I later found out that the FM plan does not even support 4G.) FM customer service is horrible and I mean horrible. If you need to contact them, I hope you get a rep that can speak English. I only used FM for 6 weeks. What good is a cheap plan if you can't make and receive calls? I had to get a hold of a Walmart regional manager, because the local store manager was a joke. Since I had been lied to about needing a 4G phone, I got a total refund of the Optimus phone and my connection fee. I cancelled my account before the next billing cycle, but I now have received a bill saying that I owe a full payment. I have already read online info about this and I am being told that I will run into issues with this. I was told that I will not be able to make an in-store payment, but I will have to do it over the phone and have to pay an additional $5 fee. I suggest you stay with a reliable carrier. Cheap isn't always better.

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9:45 pm EDT
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Walmart rudeness

I went to your store and I was lining up when I realised I forgot to get something. So I got out of the line. When I went back in the line this person cut in front of me. I told her I was here before her and to get out of my way. They called security on me and the manager came over and took the other lady's side. Not only that, the other lady lied and said that if I had asked her nicely she would have let me in front. ###. She claimed I was rude. Well I have every right to be rude. First of all this lady is obviously lying, second I was in line first but the manager said since I got out of line that because I forgot something I had to get in the back of the line. I told her to shove it and told her I would never be returning. If she is going to side with a ### than she needs to be fired, a ### that lies on top of that. This was a second store, I had a problem with another branch last weei.

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Joanie Barber
Quitman, US
Apr 30, 2009 8:46 pm EDT

I just feel like the Wal-Mart experice is getting worse. People that I know have been there a long time could careless if they help a customer or not. You can tell when you ask for help. They don't look you in the eye if they respond at all! My Husband called this morning to see if the Item was in stock and they said yes no problem. So we got ready and went to the local store and went to electronics and 2 employees were standing there talking when we walked up. After they finished the conversation she ask us could she help and my husband said yes I called this morning and spoke to someone about a TomTom. She looked at the other employee and said did you talk to him. He say's no it wasn't me. Who Care's Who! Then she looked at my husband and says what kind. My Husband said I was told you only had one type of TomTom. She said well okay. Walks from behind the counter and goes to the case, and looks at him and says which one. There was only 1 Tom Tom XLT. There were other manufactur product but only one kind of Tom Tom. He told her 2 more times he wanted a TomTom and she finally got him one. Then she took it to the countner and started talking back to the other employee. She started ringing up his purchase and while she was waiting on us other customers are walking by and she starts a conversation with them. She say's real quick that will be $217.12 Thanks have a nice day! Short and snippy. This isn't the first time. I get so tire of their additude. I'm a paying customer. I think we each deserve better attitude or they should find a different job. JB

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GoldOpals Opals
Karcultaby, AU
Jul 07, 2011 12:42 am EDT
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Give up troll. At least this complaint was not as offensive as the first

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Pandalau
, US
Jul 06, 2011 10:39 pm EDT

duh didnt u know taco bell an kfc have some of them combined

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Trevor is now a proud father a baby boy
Markham, CA
Jul 06, 2011 10:06 pm EDT
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Gatortracks I would hope that by the time a child reaches junior high they are way beyond this behavior for years. Infact I would hope nce they reach kindergarten that they are beyond this kind of behavior.

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lcyoro
Waialua, US
Jun 23, 2009 2:29 am EDT

Associates are humans, too. For little pay they are required to maintain a sunny dispostion after 8 hours on their feet. and try to be corteous to customers who bark orders and treat you like a slave. They are poor working class, too!

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Thierry
montreal, CA
May 01, 2009 12:00 am EDT

Well as you say so... you're a paying costumer... So if you continue to pay and everyone continue to give money in wal-mart, why will they change? We change from expensive and quality to cheaper and quantity... What to expect? Be angry and all but you're against a big organization there...

I'm in Canada and it's the samething. Their service is poor and I don't like wal-mart... So I DON'T go there... There thousands of little shops who TRY desperatly to SURVIVE. I buy less but I get more... So continue to buy in wal-mart you'll have big quantities of stuff... may be good quality... but humanly unkind. If we continue to pay in these store why will they need to change? If everybody boycots wal-mart... they will NEED to change... But nobody cares and continue to go there.

For wallmart, you are numbers who give them money in exchange of product and that's it. It's how the things work... Long life to our system.

And if a owner of wal-mart read this... I will say to them... We are human you know ? Not slaves who fill your pocket...

But that really what we are... for them I think...

regards

Thierry

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3:34 pm EDT
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Walmart food poisoning

I went to WalMart to do some grocery shopping. It was Thursday evening and the the store was crowded. The next morning at breakfast I ate one of the Jell-O yogurts I had bought the night before. Around noon I started to get a little of an upset stomach. I had been working in the yard that morning and I thought I needed something to eat. I ate one of the Activia yogurts I had also bought the night before. That evening my world fell apart. I got so sick it was unreal. vomiting, diarrhea, sweats. everything. I went and laid down to wait on it to pass. After two days it wasn't getting better, I went to the E.R. They said I had food poisoning. When I got home I looked at everything I had eaten. But first, I did the grocery shopping on May 30. When I looked at the Jell-O container, it had expired on April 27, and the Activia expired on April29. Both had expired a full month ago and was still on the shelf, and I inadvertently eaten it. I called Wal Mart to talk to the store mgr. I immediately sensed he was unmoved and apathetic to my situation, because after I told him what happened, yogurt, food poision, hospital...he was silent for a few seconds and then said 'OK, I am not sure what you want me to do.' I said, 'Sir, if you are not sure what to do, I am confident I can find an attorney who does.' He then took down my basic info, then he seem surprised that I still had my receipt and the containers the yogurts came in. He wanted me to bring both in to the store for them to get copies. The next day a lady from claims called and wanted me to fax in my medical bills. She said this will be taken care of immediately. Well, three weeks have passe and I have heard nothing from Wal Mart. I called the Claims Office a couple times and the extension to the lady that called me always went to voice mail. The third time I called I left a message and said that I do not intend to play phone tag and the waiting game, and that I am not trying to get rich here, I am just wanting the hospital bill paid before it goes to collections... a week later I have not been called back. I went and paid the bill so my credit would not be affected. The name of the company is Claims Management Inc. I am not sure if they are affiliated with Wal Mart or not.

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10:39 pm EDT
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Walmart collection

Approximately two days after the death of her husband of 57 years, my aunt (83 yrs old) cancelled the walmart credit card issued to her husband. The very next morning, (8:20 am) she received a call from ge collection agency and was told the balance of the card had been turned over to collection! The next day? My uncle was an airforce retired, americian service man with honors and the balance on the card was minimal. By trying to do what she thought was her responsibility in a timely manner added to the already overwhelming grief she was experienceing. I think this is a very tacky way of doing business! All that should have been done was to send the bill as usual and it would have been paid as usual. There will be no more need for a walmart card for her or any of my family. The procedure for cancellation of the card should have not have led to this.

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8:51 pm EDT
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Walmart horrible day.

Your stores hires ###s with down syndrome and other disabilities. I am sick and tired of having to deal with incompetient people with disabilities.

Today one of your employees told my husband and I that I could not bring my dog in the store. I asked her why not and she made up some stupid lie about it being health regulations. Whatever my husband had to wait outside with the dog.

Then I had to wait an hour for someone to help me. There was this child who purposely got in my way. He must have been two years old. I told his mother to get her child out of my way or I would kick him in the head. She then threatened me and the employees broke up the fight and did not take my side.

Then I made a complaint about how the store hires disabled people to the manager and how incompeint they are when they work and she told me that I had to respect the employees or get out of the store. I told her I was waiting a minute and even got my husband to verify it. Instead of verifying it my husband said I only waited ten minutes. I told the chicken employee who reported me that we will settle this in the parking lot so there would be on no one to smack this disabled ### and I was being watched obviously by their undercover security guard. The undercover security guard did nothing about the 10 year old boy who was staring at me. I asked him what the ### he was looking at and he said nothing. Then I threatened to slap him because he kept insisting he was not staring at me. He was about to hit me with something(which the manager claimed was self defence) I did not lay a finger on him. I wanted to and would have if the stupid ### manager did not come in right that minute. That kid deserves to be beaten and killed. My husband who saw the incident fron outside told me I was being rude and I told him to keep his mouth shut or I would report to the police that he hit me and make sure that he never sees our ten year old daughter again. We fought on the way home and he had to stop several times because he claimed that I was preventing him from driving safely. Then my daughter pulled my last string and I started hitting her and left a mark on her face while my husband was in the shower. I took a picture of what I did to her to show the manager that this is how angry the employees made me and my husband got mad at me and told me to leave the house. I refused to leave, and he threatened to call the police no me.

I suffer from depression and am bipolar and none of this would have happened if my husband was allowed in the store, he would have calmed me down. Also the manager treated me like a child. When I told her that you employ ###s and ### who won't let me bring my dog in she told me I have to be respectful. I told her that her employees are paid to hear complaints and if they don't like it they should quit. She treated me like I as my daughter's age and told me I could not attack her employees and have to show respect and not use proper languge and disabled people are allowed to work as well.

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Update by Dont reply unless you agree with me.
Jul 06, 2011 9:48 pm EDT

I did not threaten Zachary he threatened me. I only said the truth, about him deserving to die.

Update by Dont reply unless you agree with me.
Jul 03, 2011 10:01 pm EDT

Zachary you are another child who deserves to be beaten and killed and stop harassing me via pm. Later everyone. DOn't reply unlees you agree with me.

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Jul 03, 2011 9:58 pm EDT

impudent1

Zachary did send a nasty private message threatening to slit my throat and rape me. I have screenshots.

Update by Dont reply unless you agree with me.
Jul 03, 2011 9:56 pm EDT

Of course my husband did not hit me. I only threatened to say he did. Stupid kid, usually police side with women, especially male police officers. Anyways this goes for you and everyone else don't reply to my letter anymore. I only said that my husband would have hit me to get him in trouble for not supporting me. First he said we waited only 10 minutes then he said that I was rude. Anyways of course you did not threaten me I only posted that to make you look like a coward and to make you look bad.

Update by Dont reply unless you agree with me.
Jul 03, 2011 9:31 pm EDT

I don't have issues Zachary1998. Why don't you tell everyone about the nasty private message you sent me. Does it make you feel big threatening a lady. Does it make you feel like a man threatening to rape a lady and slit her throat.

Update by Dont reply unless you agree with me.
Jul 03, 2011 9:28 pm EDT

Why don't you all be quiet.

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TwinkleTwinkle
TwinkleTwinkle
Liverpool, GB
Jul 14, 2011 7:25 pm EDT
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9 days ago by TheLoveFist V +3 Votes

Considering the amount of serious replies to this complaint, I would say the troll was rather effective.

So very true, 3 pages later and people are still responding to what is obviously a post meant to inflame the same culprits into an argument, so i would agree with TLF V. The troll did good XD

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jbfirebird
nowhere, US
Jul 11, 2011 4:57 am EDT

the OP's mental issues are just as bad. so, she doesnt have room to talk

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aerosmithofficial3
Port Elgin, CA
Jul 11, 2011 4:56 am EDT

If you're serious, you have big issues my uncle has down syndrome one of my friends has a physical disabilitie and I help out a mentaly handicapped student at school so I find your complaint very rude.

If you're joking, you have went too far!

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Trevor is now a proud father a baby boy
Markham, CA
Jul 09, 2011 8:47 pm EDT
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Lol, for a second I thought you said "Trevor", archerop

IronGrudge89
IronGrudge89
Mountain Top, US
Jul 09, 2011 8:45 pm EDT
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Lol, way to write an essay on ### that no one cares about.

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Sixtyeighthotel
Wichita falls, US
Jul 09, 2011 8:28 pm EDT

More appropriately, terror has confused this website with the discussion board for his Introduction to Pyschology class. Your post is cumbersome and overly simplistic.

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Welcome to the terrordome
Austin, US
Jul 09, 2011 8:00 pm EDT

"You take things too seriously sometimes ellen." 4 days ago by ellen67

I do NOT believe this to be a case of 'trolling'. The above comment by ellen67 seems to be directly aimed at the malfunctioning Wal-Mart patron. Because the author's comment seems aimed directly to this troubled being and the troubled being's response back, which is pasted below, I have reason to believe they may know each other. Or they know of each other somehow. ellen67 makes her response clear and concise without any knee-jerk reaction or emotional distress. It's like she totally knows the woman is insane, but is aware that there is not much anyone could do to help. Maybe this is due to the woman being very narcissistic or possibly psychologically evil. What made my skin crawl was Mrs Wal-Mart's response! She replies, "Yes, I guess I do. But it usually serves me well." Taken at face value, this reply is twisted and sick enough. But if you break it down and look at her reply esoterically, it becomes extremely disturbing. Not only does she confess and admit guilt about taking things too seriously, she then goes on to say that behaving this way usually helps her along and serves her well. She thinks this is serving Her well, but it is her that is serving IT well! She just can't wrap her mind around that concept. The way this comment should be interpreted is that she is someone who intentionally creates chaos because doing so provides her with power. People Of The Lie is a study of the psychology of evil. This psychological approach is very appropriate in this situation and has the best chance of improving her 'mental health. In the original post she claimed she suffers from depression and bi-polar disorder. I do not buy that at all. Her descriptions of her actions on that day are not symptoms of depression or being bi-polar. These are the actions and behavior of a woman who is very, very spiritually disturbed. To get through each day she has to constantly project the chaos and confusion inside of her onto others. I really feel bad for her child and husband. And until she gets some REAL help to start breaking through the walls of chaos, darkness & deception, she is a danger to her family and society. People like her are all around us and they are easy to identify. You will know them by their deeds. Sorry for the long post but I felt there was more going on than it appeared...

"Yes, I guess I do. But it usually serves me well." 2 days ago by Dont reply unless you agree with me.

IronGrudge89
IronGrudge89
Mountain Top, US
Jul 08, 2011 12:14 am EDT
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Troll was successful... you guys can stop feeding it now...

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Nowayjose111
Del Mar, US
Jul 07, 2011 11:18 pm EDT
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Okay. So a troll walks into Walmart... awe, you guys have heard this one already?

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Trevor is now a proud father a baby boy
Markham, CA
Jul 06, 2011 10:01 pm EDT
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Okay we all have our fun online, and trolling is fun. Trolling is one thing, but telling 12 year old he needs to be murdered and calling disabled people ###s is going to far. Then again like someone else said you could be telling the truth. I have seen a lot of people take their anger out on their children or a defenceless child. The Wal-mart I work with two people were having an argument. One had a baby in a stroller. The other lady pushed the stroller which made the mother lash out at her. The lady that pushed the stroller too thought that the lady should get arrested for hitting her, but our manager said any parent including himself would do the same in that situation.

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Walmart rude employees

I shop in Grove city, OH. Walmart every week usually in there every other day to pick something up. On Jan 2, 2011 I was checking out, the cashier was taking off my coupons, and she ask the girl that was over the cashiers, tried to say that I scannedmy coupons which i print off of the internet, I don, t even own a scanner and didn, t know what she was talking about I use printed coupons every week and nothing has been said, she really treated me like a criminal and told the manager that i was lying and I scanned them, I am a honest person that would nevr cheat or do anything like that, she really belittled me and embarrassed me in front of the customers, I reallt think Walmart needs to hire educated people that have a clue this isn, t the first time they have done something, there have been other issues. The employees there act like they hate their job, they are always complaining, give me an hour. the thing is after she made me wait for 20 minutes for another manager to look at the coupons the manager said they were ok, I think some of these people that are over the cashiers think they have some kind of college education and this is a power trip for them, they all need to take a class in how to be professional and maners.

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Valerie
, US
Jul 07, 2008 4:22 am EDT

Every Walmart I have been to in the past year has had the worst customer service. The employees are obviously dissatisfied with the moral because every time you hear them talking to one another they are complaining about never getting a break or working over. Of course not being treated properly makes them have a bad attitude towards customers. I don't know if the employees attitudes stem from being treated poorly by their employer of if there is that many rude individuals in the world.

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Willie Helpingstine
Hartford, US
Dec 11, 2009 10:52 pm EST

Walmart employees have become increasingly rude and incompitent. The last time I shopped there was the last straw. I had waited in line at the register for about 15 minutes. When I was next in line, they closed the register and moved to another one. I was once again at the END of the line and had to wait another 20 minutes. I complained to the cashier and the manager. They did not care. They were rude and told me, "That's just the way things happen." I know they don't care, but I will never shop at that place again.

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nancy fleisig
lorain ohio, US
Feb 16, 2011 7:23 pm EST

On 2-15-11a at830pm my daughter approached photo employee to recive baby articles sent from Marion OHIO.That emploee told her she needed her I.D. she went to get it from her car at 8:40 vanessa (daughter) returned to photo where that employer told her she could not help her because she left at 9:00. she would have to go to electronics where that employee told her she was the only one there and she would have to call someone to help her.Someone came after appox.10min.they then helped her but it took them 35min. to find her merchandise. This is unbelievable and she was treated so rude. She is pregnant and was very upset about this treatment.She and myself are very concerned because that is where she has her baby registry. Is this how her family and friends will be treated while they shop for Vanessa and her shower gifts? I hope this will be rectified we all shop Walmart alot but that could stop.

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Mikey007
San Diego, US
Jul 05, 2011 4:57 pm EDT

LOL! WalMart employees are uneducated, simpletons! nobody else will hire them and they are stuck working for the company. they should call it ChinaMart LOL! Hey, WalMart employees get a degree and life will be better for you!

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lizzolaya
Bedford, US
Jul 03, 2011 3:54 pm EDT

It seems any walmart anywhere will hire just about anyone. I tend to always get "sista" cashiers that automatically have a problem with me before I even open my mouth to say "Hello" to them. This occurs no matter where I go. Maybe I just seem to act like I'm better than them which offsets them. No clue. But it's the employees like that that make me go to the self check out lines. No having to hassle with rude employees thinking they're all that, slamming your stuff around and scoffing at you when you wish them a good day.

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BCZip
Lawrenceville, US
Feb 20, 2011 2:21 am EST
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When Sam Walton was still alive and running the show, he had the policy that if there were more than 3 people waiting in line to check out, they would open another register; and it worked great. That man built the company on Customer Service, and knew that if you made the Customers happy, that would drive sales. He knew what he was doing, and that's why the company became such a success.
Now that he's gone, the people running the company are only concerned about maximizing profits, regardless of the Customers. And it shows!
Fortunately, I have been able to move on, going back to shopping where I used to shop - Target (wonderful Customer Service, clean stores, inventory-levels kept up, quiet), Petsmart, Kroger and Publix. I only shop at Walmart about once per week, instead of 2-4 times per week that I used to do. (I just feel bad for those who can't break away from Walmart's controlling grip, yet.)

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reimouryou
Colorado Springs, US
Feb 17, 2011 2:19 am EST

As a former employee of Wal Mart, people who have to go retrieve either their wallet or ID from their vehicles typically don't come back. So it was reasonable for the employee your daughter encountered not to wait for her to come back. Maybe you should think that maybe your daughter is angry because she's pregnant and has a short fuse at the moment and it wasn't their fault, but hers for coming in unprepared.

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Shannon36535
Foley, US
Feb 16, 2011 8:27 pm EST

Nothing about that sounds rude. Who goes to pick up a package without id... then complains cause the employee didnt wait for you to show back up. Your daughter was directed where to go to get the help she needed and sounds like she left with her items, so what if she has to wait a bit & it didnt happen on your timetable. Ever think someone who knew nothing about it was searching the warehouse to find them and that is why it took time? Impatient people piss me off.

And why would you go to photo to pick up baby items and if your so concerned then unregister and go to target. Their warehouse is just as large.

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kari7385
Earlville, US
Jun 10, 2010 12:23 pm EDT
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WalMart does suck when it comes to customer service. All of their registers are on timers/computer systems. So if the timer is telling the system that only one custmer is getting checked out every 5 mintutes, it is basically saying their "slow" and only need 4 registers opened. Even if there is 20 people in the same line...if that timer says their "slow" then they will not open another register. So if you have a slow employee ringing up your items, (which 95% of them are really slow) the timer is not getting reset and new lanes will not get opened. Every Walmart has 20+ lanes but on a typical day not even half are opened. And of course there are always at least 3 employees just standing at the counters watching everyone wait in line. Their idea of customer service is nuts. I hate going to WalMart and absolutely dread it because I already know I will have to wait in line for at least 10 minutes. WalMart wants to keep you in the store as long as possible because they think you will spend more money. Like WalMart doesnt have enough money already. A COMPLETE JOKE

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BCZip
Lawrenceville, US
Jun 10, 2010 12:11 pm EDT
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I have had similar happen to me. I get so frustrated with them, so I wait until I reach the register, then I place all of my items on the counter / belt, and then I LEAVE! The employee has to remove everything (but will usually ring it all up first before they notice you've actually left), and Walmart has to pay the labor hours for this. I then go elsewhere to get what I need.

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10:46 pm EDT
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Walmart can't activate the thing

I had to purchase a new money card as one of the cards I have was compromised by a company scamming me out of money, I use this card for my husband to use when he is on the road and we have no bank accounts.
I have tried the computer, the phone and can not get a live operator to help me with getting this card activated, there is nothing in their fields that accept mailing addresses for people who live out in the country and have Rural Routes with box numbers, It keeps telling me this is not a residential address which is a load of hooey as It is my home, I tried to get a refund on the card even and it won't let me do that either, I am so tired of being scammed out of my money by people I am just plain sick about it, now I have this usless card with a large amount of money on it that I can not use, If Walmart insists on selling this product then by heavens they should have live operators to help out...I have 2 cards through these people and this is where they mailed them to them by gosh how come their stupid computer automated idiot on the line can't recognize the address.

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Walmart rude customer service employee

I had the worst experience with a Walmart customer service employee. I had gone to my local Walmart to be refunded or exchange an item. I was the next in line to be helped. As I was standing there waiting my turn, she ( the rude employee ) was carrying on a conversation with another customer in the next line. This went on for a few minutes, and she finally looked at me and said, NEXT in a loud tone. I couldn't had been standing more than 3 ft. away and wasn't wearing a hearing device. Then she asked, what is the problem? Boy, did she ever use an attitude! I explained the items ( 3 of them ) didn't work for me. I looked at her and said, is that a problem? Yes, my blood was boiling at that point. Out of the blue, she takes the items and THROWS them over to the other customer service clerk. She then says, I'm not waiting on you ( in a loud tone for everyone to hear ). I went over to the next line, but this wasn't the end of this drama. I turned to her and said, you are so rude and you will be reported! After the young guy refunded my items, I asked to speak to the manager. The manager shows up and asked me, what can I do for you? I explained to him what had transpired. The store manager went through the motions of pretending to be concerned. My feeling is, he was basically pacifying me to get me out of the store. I didn't go back to that store for about seven or eight months. Finally coming to my senses, I decided this rude employee wouldn't run me off. She still has her job and still works in customer service dept. It's a shame, Walmart doesn't have high standards, and allow their employee's to treat customers bad. I only go there to buy the basics and no more!

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Update by Kywoman
Jul 01, 2011 5:28 pm EDT

Do people that join these forums come here to circumvent their anger? I checked into the history of one poster, and everything they have written is negative. I think to throw a customers items and refusing to wait on them is five year old mentality. She certainly was out of control at that point. Has this become common practice for customer service to behave like that? Wouldn't it had been polite to ask, may I help you? Why did it have to be, what is the problem? When you show little respect, you don't get it in return. Then again, she may not expect to be shown any kind of respect.

Listen, you can take a spin on my words, I almost expected that, but don't make this employee out to be the victim. You weren't there to witness the actual events that unfolded. I stand by my original comment that, Walmart doesn't seem to high standards. There are too many Walmart complaints on these forums and throughout the internet and we all can't be wrong. Have a good day.

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walmartcashier
other, US
Feb 27, 2012 8:37 pm EST

I have worked for wal-mart as a cashier for over 6 years. Has anyone on here that is complaining about the wal-mart employee be it the cashier, the customer service or floor employee. realize that if they do complain about something so trivial that he or she will loose there job, then may not be able to feed there family> So before you go loosing your cool. In steed of complaining to the management and making them loose there job. Try going to something that will help you much much more. Like anger management . I would say of a great and happy day but until you seek happiness and not anger you will never find it.

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retailadvisor
Richmond, US
Sep 17, 2011 4:44 am EDT

The final decision is up to the manager but just because you use coupon doesn't mean you receive foodstamps and what the hell does a gift card have anything to do with it whomever said that is ignorant...

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Mikey007
San Diego, US
Jul 05, 2011 5:35 pm EDT

o.p. don't pay attention to those jerks. ppl always looking to vent anger and "you is da target". my sis and myself were in Wally World and an employee had a fit. man brings in a camera that doesn't work. o.k. he wants a refund. what happens next? the [censored] WalMart employee starts to argue there isn't anything wrong w/camera - like she knows anything - yeah. the man tells "[censored]" there is a problem with the camera. he wants to speak to her boss. [censored] employee tells him, she ain't going to do it! she yells and tells him to leave! he won't do it and tells her to stop yelling. she throws the camera on the floor and it smashes! when the manager finally shows up the camera is destroyed. WalMart [censored] tells manager camera slipped out of her hands! manager gives the man his refund. [censored] stills works there. [censored] won't be going anywhere - no one wants her. hey, [censored], get back on your meds! o.p. every WalMart has at least one psycho working for them.

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angi37
Marion, US
Jul 03, 2011 9:18 pm EDT
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I work for walmart now.I have worked at the customer service desk.The "rude"associate probably could have asked in a better way, "What is the problem?" It is the service desk associate to ask that question, because if you are bringing a return in, we need to know what is wrong with said item(s)to fill out claims tickets for those items.If a customer gets an attitude with the associate, that associate should do everything they can to rectify the situation.However they also have a right to call a CSM over to finish or deny the transaction.
One of my experiences was a man had set up one of those radio flyer tricycles on the service desk counter as a return with no receipt.His daughter came in a few minutes behind him "to take care of the return."Her father went walking through the store somewhere.I explained to the woman, that her father brought it in, and it was his ID i had to see(store policy).She got mad and went searching for him.She couldn't find him.So she try to give me her ID.Store policy states that not allowed.By this time, her father had checked out at one of the registers, and came back to the service desk.She takes his ID, throws it at me, cussing me, after i explain to her, twice, and nicely, about what the return policy is.(If you bring in a return, without a receipt, whoever comes in with it and places it up on the counter, is the ID we need to see.)I did refuse to do that transaction.I call my CSM over and told him what had happened, and why I have refused to finish the transaction.He did complete it.He did his job .I did my job.I went to talk to my assist manager, and she said i did the right thing, because after the policy has been explained and the customer gets rude, starts cussing and throwing ID's at you, you have every right to refuse the transaction.She also told me I did the right thing by getting the CSM involved.The father actually never did get mad.He actually apologized for his daughter's behavior.Everything said and done at the customer service desk is on camera to protect customers as well as associates.I have actually seen customers like this man's daughter, be escorted out of the store, because of their behavior.Customer is always right?!? Not necessarily! I do say customers sign my paycheck, even the ones who come in, and have had a bad day, for whatever reason.I do everything i can to provide excellent customer service.

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Walmart identity theft

In June 2011 I was alarmed when I woke up and saw an email confirmation for an order. I hadn't ordered anything on walmart.com for a while. It was for a $200 eGift Card. I never ever purchased this so I replied to the email saying to cancel and someone stole my information. I went onto website to cancel order but website wasn't working for a while so I had to keep checking and when I finally got on I canceled it. Well turns out it never canceled because it showed up on my credit card. So I had to buy a new credit card. I cannot believe there are people in this world who do this to other people. I wish Walmart.com and any other website this happens to others would do something to make sure this would not happen. Also every website should not automatically keep credit card information online. I'm still waiting to be refunded. aaaaaahhhhhhh

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Walmart can't get my social security direct deposit!

According to Wal-mart, their money card is "the easiest, fastest way to get your money". Baloney! I bought a Wal-mart money card several months ago to use for on-line shopping. I was able to use it before my permanent card arrived. Then I decided to have my direct deposit sent directly to my Wal-mart money card. BIG MISTAKE! As soon as I signed up for this service, I told the sales representative that I had not received my permanent card yet. No problem, she said. We will get your card to you in 4 days. Two weeks later, no card. No problem, she said again. 4 days. Still no card. Now my Social Security deposit is to be put on my Wal-mart card, but I can't get my money! I called this morning to find out how this could be handled quickly. It can't. The person on the phone said that they would have to wait 2 days to cancel the temp card so that my direct deposit would be put on the temp card instead of returned to Social Security. Then I have to call back in 3 days to make sure it was deposited, cancel the temp card, then order a permanent card. Then in 7-10 days, I would get my new card and then be able to use it to get MY money. BULL! I am on Social Security! I can't wait 7-10 days to get my money! I have bills to pay, and my family will not like going without food for 7-10 days! Then she said " We can have the card sent by FedEX for $20, then you can get it in 3-5 days. Wait. Wal-Mart wants ME to pay $20 to get my money 3-5 days LATE for their mistake? MORE BULL! So much for "the easiest, fastest way to get your money"! Don't know what I will do about my bills and feeding my family for the next 7-10, but I hope Wal-mart has a happy day!

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Walmart did not care about my lost child.

My seven year old daughter was lost. Well she was not actually lost I just told her to go to the toy department. Then I asked them to page a code adam they eventually found my child but security arrested my mother for shoplifting. Then they accused us of staging a lost child so that while everyone is looking for my child that my mother could steal. I admit that we have been doing this, but isn't it the first response of security to have my daughter returned to me safely. Is catching shoplifters more important than a child who could have been lost for real.

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Windjammer
Villa Park, US
Mar 22, 2012 6:38 pm EDT
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Well, maybe this kind of stuff will start to diminish as more stores install cameras with facial recognition. The sooner the better! THEN- faces of shoplifters can be shared with other merchants. Hopefully, the facial recognition systems will help hold down the prices WE have to pay to cover losses from theft!

But, then again, there are the stupid 1% that will never get it!

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lp guy
balto, US
Mar 22, 2012 5:55 pm EDT

What do u think was gonna happen I hate to see how your daughter is gonna grow up. I hope u got arrested as well n they placed your kid with more deserving parents. There is millions of people that can't have kids but seems like the criminals and junkies always pop en out. STOP SHOOTING DOPE n smoking crack.

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lp guy
balto, US
Mar 22, 2012 5:50 pm EDT

Wtf r u really that fng stupid I work loss prevention at Walmart n they were probably watching you the whole time and knew what u thrives were up to lmao. You r either the most dumbest or the worst parent ever I love catching people that use their kids to shoplift or do it with them u should get thrown in jail n your child removed from u ASAP.

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Windjammer
Villa Park, US
Jan 17, 2012 8:25 pm EST
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I can't believe that ANYONE with half a brain would defend a shoplifting family - especially when they use a child! And... then the shoplifters complain that Walmart caught them? That is just totally stupid and totally without a shred of morality!
Hey, WatchOut4You! Thanks for your comments. You are right on!

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Windjammer
Villa Park, US
Dec 26, 2011 4:01 pm EST
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Absolutely un-freaking real!
I must have laughed for 5 minutes after reading this post. I guess the worst part is that a family shop lifting team would actually have the "stones" to complain about it. Afterall, Walmart DID find the kid afterall. I truly wonder how Shoelady1002's kid will grow up!

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Walmart falsely accused of eating food and not paying!

I am a devout Christian, family man who is disabled and use (will no longer shop at this store) to shop at Wal-Mart and spend about $300-400 monthly. Before I begin let me say, on the 7APR2K5, I had purchased two Biblical Research Books costing a total of about $60! On the day, 8APR2K5, I went to the store with my wife, son age 6, and daughter age 10 months. Our normal task; would be for me and my children to go to the Deli section and eat or drink something while my wife picked up the items we would purchase. After I would consume the food, I would take either the empty container or take the Price Bar Code up to the cashier for payment. (I was told to do this many times by store employees). I took the empty containers and Price Bar Codes with me to the cashier along with a full cart of items my wife had wanted. I gave everything to the cashier and had asked if she had scanned the empty containers and Price Bar Code items. The cashier confirmed twice she did. (At this point I usually check it myself, but my son was complaining that he needed to go to the restroom and I wanted to get back home because a bad thunderstorm was coming, so I trusted the cashier and went on to exit the store). As I exited the store, a lady by the name of Debbie Miller approached me and said I consumed food and did not pay for it. I told her you are crazy, I paid for it. At first she did not want to look at the receipt. When I insisted, she looked and said nothing is on there. I was shocked and looked at the receipt and discovered the items I paid for (over $150!). Her face turned bright red and she left the room, she returned with items from a trashcan. She asked me if these items were mine. She demanded I sign some kind of a form. I kept repeating lets go talk to the cashier and she can clear this up that I gave her all the Price Bar Codes and Empty Container items. Ask her! If there is a problem it is with the cashier, not me! Ms. Miller refused and left the room again. She returned with another man she said was her boss, he said call the police and secure the videotapes. I said, Sir, you are making a big mistake, I will fight this thing, and I have not done anything wrong. I am a devout Christian; and therefore would never do this! I demanded to see these videotapes so it will prove I gave everything to the cashier. They refused to let me see anything. I said let me call an attorney! They refused! A few seconds later the Columbia Police G. Wise, badge number # 10855, arrived and began writing an arrest booking. I began telling him the truth and my wife showed up at the door in the back where they had taken me. Officer Wise went into a rage and began yelling at my wife, who had with her my two children. All she was asking (in a normal voice) was what was happening, an employee had showed her where I was. This outrageous officer threatened to have my wife arrested and take my two children to foster home. Because of my illness, I broke down in tears, and kept repeating I did nothing wrong. The store demanded that I be taken to jail, and the enraged officer took me to jail. My rights were never said, I was never told what I was being arrested for, I never saw a warrant until I arrived at the jail! Strangely, the police took me to another jail in a other county. My family called all night and the next day and could not locate me. They were told there is no one in custody by my name. I even asked the prison when will I go to the bonds court, and I was refused my request, and they even told me I had a five page rap sheet of all kinds of charges. (I have never been put in jail before)! My family got in touch with the courts and demanded I at least be found and released on bond. I was told by the jail that I would be there for 30 days! By the grace of God and answered prayer, I was released the next day. I still cannot understand why the store manager and police did not want to talk to the cashier. The items were scanned and paid for, and she was the one who scanned them and she knows what the truth is. It seems to be all lies to take down a good Christian family man. I am now fighting this as best I can, and I will sound the trumpet as loud as I can to make the people know what corporations are doing to our freedom! It is out of control and needs to STOP! God Will Give Me Victory!

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reefercat
, US
Jun 22, 2011 9:10 am EDT

you guys were eating at the deli counter?...how classy is that? I forsee a spot for you at People of Walmart.

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MissElvira
Los Angeles, US
Jun 22, 2011 12:03 am EDT
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123321: HA HA HA. I was about to write the same thing "I am a devout Christian, family man" that has nothing to do, good or bad, about your experience. I am not reading a HUGE post about someone who is going to start off my saying their religion. - and I just read, it has been 6 years! Holy Jesus Crap!

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blindspots88
, US
Jun 21, 2011 7:33 pm EDT

This is in no way Bank Of America's fault.

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Walmart service

Every time I go in the store it takes longer to get cecd out tanit does to do my shopping. I have complained to the store management before and it hasn"t done any good. You have cashier"s standing and talking to other employees and ignoring the customers in line until they finish their casual (Not job related) converstion. You will have four registers open two express and other with people lined up down the ailes. Employees walking around doing nothing or conversing with the cashiers.
I will not shop there anymore and anyone else I can get to stop shopping there.
You use to be a good place to shop but not anymore, no customer service, prices to high, take for granted people will keep going there.
You do not sell american made products (Disgrace), just flat do not care about your customers.

Happy selling but not to me anymore
K-mart is way better now than you

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claudia williams
fortson, US
Jul 22, 2009 3:55 pm EDT

I set up an account for my dad so he can use his computer in his nursing home. He has a message on his computer that says the account has not been paid so the internet service was shut off. The $9.95 is drafted automatically out of my account. If it has been stopped, I need to know why. Someone did contact him and ask him for some updated information on the account. He refers all calls to me since he has dementia, and I handle his business affairs. I did hear the recording of the phone call, but the person did not say what information was needed and where I should contact him so I do not know what to do now nor who to call.

My phone number is [protected]. Please call so we can resolve this situation. My dad really misses his computer!

My name is Claudia Williams
My dad's name is Herschel Evans

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rpjr
Richmond, US
Sep 24, 2010 3:28 am EDT
Verified customer This comment was posted by a verified customer. Learn more

August 2010, I was at walmart shopping in the men's clothing department, 3 empolyee's were haveing a conversation.I didn't want to interupt so I continued to look the same four isle's over and over, for about 20 minutes.Still they kept talking, so I went past them about 5 time's with my empty cart.I was beginning to think they were having to much of a good conversation to stop.Well by this time youd think an employee would be wondering what I'm up too.And ask if I needed any help still no one asked.Then all of the sudden I heard one female holler HEY, YOU NEED HELP? So I looked up and she hollered again HEY, YOU NEED HELP, NANCEY? I turn to look in the direction she was hollering, and guess what? She was hollaring at another female employee just walking thru. I was so mad at this time I walked around with an empty cart saying in a normal voice and tone..."D**n good thing I'm not a shopplifter, cuz no one's paying attention to me!"

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megzaw
, US
Jan 04, 2011 12:04 am EST

Went to cash check at walmart, they shorted me money I couldn't get my money until the next day they had to count all their draws to make sure that they did in deed mess up. They shorted us a few hundred dollars, I had to make a late payment on my truck because they held my money for 24hrs, then they never appoligized and the employees who "helped" us were scolding us for the mistake and never once appoligized for the error. They made everything out to be our fault, the lady who counted the money counted so fast we watched her while we were waiting by the counter for them to decide what was going on, she counted her money so fast me with good eye sight couldn't keep up with her and they wanted to scold my husband who requires glasses that he couldn't keep up with her? What if it was a blind man in there what would be their excuss then? That he couldn't tell by the weight of the bills or keep up by listening? We used to spend a lot of time and money at Walmart but the customer service is very poor at walmart now adays they don't care about the customer as much as they used to when Sam was alive, the prices are sky high I find better deals else where, they pull to many cons on their sales exspecially black friday where they get one or two products for the big sale then those are gone before the sale even starts! I will not shop at Walmart any longer and will boycott them with anyone else who will stand against them, they are a monopoly and should be shut down. NEVER SHOPT AT WALMART IN MOBERLY, MO very poor service, we really need a target or K mart to open up here, thank god hyvee is opening up next door. Maybe they will help shut down walmart.

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podman
Huron, US
Apr 30, 2011 2:50 am EDT
Verified customer This comment was posted by a verified customer. Learn more

Ive been to alot of walmarts in my life. I was so exited to see one come to my hometown, however, this location has the worst of everything. worst service, worst selection. I just tried calling there and I cant even get thru. Message said all agents are busy. This is a town of 10000. I find i hard to believe all "agents" are busy. Absolutely the most worthless store I have ever seen.

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breeana
Sebring, US
May 20, 2011 4:27 pm EDT

I went to walmart to get some snacks. I wanted it to be quik and easy, not realizing that it was friday and everyone does shopping on friday i went in anyways. i grabbed the snacks and went looking for a short line, that day Walmarty was packed out and there was only 5 lanes open and there were hundreds of people in that Walmart! Now tell me Walmart... is it really hard to find people to work in this economy? Is finding someone to run a register so hard you can only have 5 (snobby at that cashiers to run your lines? i personaly think that im going to take my buissness else where and i think that alot of other customers are going to, to if you dont hier a fefw people to open the registers!

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Superezf
SB, US
Nov 29, 2011 4:33 am EST

Hello, I am trying your page.

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Crystal111
Rocky Mount, US
Jan 10, 2012 4:08 am EST

I visited my local Walmart in Tarboro, NC tonight. This past weekend I bought a push lawn mower that would not work. I brought it back to the store today to exchange it and had the worst experience of customer service in my life. The manager who I know only as Savonia (though I asked her and several others and could only get her first name) treated me in a way I have never been treated in my life. Apparently it is a policy that a lawn mower cannot be returned when it has gas still in it. Fine, I can understand that. However, the manner in which this manager treated me I cannot understand. When I brought the lawn mower into customer service, I told the customer service associate that I wanted to exchange the mower because it would not run. The manager came over and asked what the problem was... turning the mower upside down and inspecting it as if I did something to the mower. She then told me I could not return the mower if it had gas. Obviously, I had to put gas in the mower to try and get it to run. I did not know the gas needed to be removed. There was only a very small amount of gas in the bottom of a small tank. The manager was rude. She knew I was alone with a small child trying to handle this return. She did not offer to have someone help me reload the mower in my vehicle. She did not offer any assistance at all. She acted as if she could care less. I went to the parking lot and called my father who drove from his home to come help me. We looked at the mower and saw the small amount of gas in the tank, and he helped me pour it out. We then walked back in the store and I told the customer service associate I wanted to return the mower and the gas had been removed. The next thing I know the manager rushes out saying she has called the police because I have dumped gasoline in the parking lot. The gas that was poured out I could hold in one hand. And it had just rained. I did not realize I was committing a crime, I was simply trying to return merchandise. I have been a loyal customer of the Tarboro Walmart since it opened. And suddenly not only am I told I can't return defective merchandise, but the police is called on me. The police officer that was called told the manager that no crime had been committed and he would not write a citation. He said it was obvious I was just trying to return merchandise. I have never been so embarrassed in my life. Is this customer service? I am a business professional, born and raised in Tarboro. My family is from Tarboro and I own a business in Tarboro. People who know me know that I am not the type of person to cause trouble. But tonignt I was treated like a criminal. After the police refused to write a citation, Savonia refused to allow me to return or exchange the mower. She would not give me my money back. Finally she accepted the return from my father, but would not deal with me. Is this Walmart's version of good customer service?

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reefercat
, US
Jun 22, 2011 10:26 am EDT

AAAAAAAAAAhhhhhhggggg my EYES! Why you yell? I think you are someone who yells and throws their weight around to get what they want. I bet you shove your cart into the back and legs of the person in front of you to. HATE!

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Cubex DE
, US
Jun 21, 2011 11:28 am EDT

Most likely the employees that were having their "casual conversations" were on their legally mandated breaks (if they don't take them, Wal-Mart will terminate their employment on the first offense) or they were not on the clock at all (again, it's illegal to work without being paid for it, and Wal-Mart will immediately fire anyone who tries).

That said, employees are supposed to remain off the sales floor during break or meal periods, so they are still partially in the wrong.

Keep in mind, however, just because this might be "acceptable behavior" at the one store does *not* mean it's acceptable at other stores.

(On a side note, did you see how I provided emphasis in that last sentence? Rather than HITTING CAPS LOCK AND DRIVING YOU INSANE, I just put asterisks around it. Cool, huh?)

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pobarjenkins
Minneapolis, US
May 18, 2011 8:47 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

"Shop at your local mom and pop if you want real traditional American service"

Please be aware that a small business is just as capable of providing awful customer service as Wal-Mart is. There are a lot of wonderful small businesses out there, but just because it is a "mom and pop" business does not make it a good one.

Walmart Customer Reviews Overview

Walmart is a leading retail giant that offers a wide range of products at affordable prices. With over 11,000 stores worldwide, Walmart has become a household name for millions of shoppers. The company's online store, Walmart.com, has also gained immense popularity among consumers.

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Walmart In-depth Review

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Online Shopping Experience:

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Walmart provides a range of shipping options, including standard, expedited, and free shipping for eligible orders. Their delivery speed is reliable, with most orders arriving within the estimated timeframe. The packaging is secure, ensuring products are well-protected during transit, and customers receive their items in excellent condition.

Customer Reviews and Ratings:

Customer reviews and ratings for Walmart are generally positive. Customers appreciate the wide product selection, competitive prices, and reliable service. Some common positive feedback includes fast delivery and helpful customer support. Negative feedback often revolves around occasional product availability issues or delays in customer service response. Overall, customer satisfaction with Walmart is high.

In-Store Experience:

Walmart stores are known for their cleanliness and organization. Shelves are well-stocked, making it easy for customers to find what they need. The staff is generally helpful and knowledgeable, assisting customers with their inquiries and providing guidance when needed.

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Overall Rating and Recommendation:

Based on the evaluation of different aspects, Walmart deserves a high rating. Their extensive product range, competitive pricing, and excellent customer service make them a top choice for shoppers. Whether you prefer online shopping or in-store experiences, Walmart caters to your needs. We highly recommend Walmart to customers looking for quality products at affordable prices, backed by reliable service.

How to file a complaint about Walmart?

1. Log in or create an account: Ensure you are logged in to your ComplaintsBoard.com account to proceed. If you do not have an account, please register by providing the necessary information in the sign-up form.

2. Navigating to the complaint form: Once logged in, locate the 'File a Complaint' button situated at the top right corner of the website and click on it to access the complaint form.

3. Writing the title: In the 'Complaint Title' field, concisely summarize the main issue you have encountered with Walmart. Make it specific and clear, such as "Incorrect Billing at Walmart" or "Poor Customer Service at Walmart Store #1234".

4. Detailing the experience: In the complaint description, provide a detailed account of your experience. Include key areas such as customer service, product quality, pricing discrepancies, or store cleanliness. Be sure to mention:

  • The specific location or online service of Walmart involved.
  • Descriptions of the product or service that led to the complaint.
  • The date and time of the incident or issue.
  • Any conversations or interactions with Walmart employees.
  • Steps you have taken to resolve the issue, including any communication with Walmart customer service.
  • The response or lack thereof from Walmart regarding your complaint.
  • How the issue has personally affected you, such as inconvenience, financial loss, or distress.

5. Attaching supporting documents: If you have any receipts, emails, photos, or other documents that can support your complaint, attach them to the form. Do not include sensitive personal information such as credit card numbers or social security numbers.

6. Filling optional fields: Use the 'Claimed Loss' field to indicate any financial loss you have incurred due to the issue. In the 'Desired Outcome' field, describe what you would consider a satisfactory resolution from Walmart, whether it be a refund, exchange, apology, or other actions.

7. Review before submission: Carefully review your complaint for clarity, spelling, and accuracy. Ensure all the information provided is complete and reflects the issue truthfully without exaggeration or false claims.

8. Submission process: After reviewing, click the 'Submit' button to file your complaint. Ensure that you have filled in all required fields and that your contact information is correct in case you are contacted for further information.

9. Post-Submission Actions: Keep an eye on your ComplaintsBoard.com account for any responses or updates to your complaint. You may receive comments from other users or even a reply from Walmart addressing your concerns.

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