Wal-mart took my funds as well and I am more than furious after dealing with them for hours on the phone today!
My husband and myself, recently laid off. Mother (who lives out of town and was visiting for the day) purchases pre-paid card for us to get some groceries, etc for things we needed immediately for us and our kids. I go online to activate card and am told activation was stopped and to click button for refund. Instead of clicking refund button I called the activation number on the pre-paid card. After going through the entire process again over the phone I am transferred to a call center rep @ 24/7 call center services. The rep explained to me that there was an issue because I have had 2 wal-mart prepaid cards in the past. One using my first name and the other my middle name. (I go by my middle name) On some documents, cards etc, I have to use my full name and did so for the first card. They even confirmed my full name by stating that it was on their records. I then provided her with my address, phone number, SOCIAL SECURITY Number and the activation number off of my Wal-mart receipt along with the pre-paid card number. I am then told I could have my card activated but had to fax them a copy of my DRIVERS LICENSE. This sounded absurd to my husband and myself but they had our money. So having just a few dollars to our name, we had to go pay to have my license copied and to have it faxed. I then call the company back and cannot reach a live person. I had to go through the activation process again just to reach a custoner service rep. When one finally gets on the phone, I am told my card still CANNOT be activated because I did not fax them a copy of my SOCIAL SECURITY CARD with my drivers license. I explained to her that the first rep, "Melinda" DID NOT tell me I need to provided my SS# Card and that I absolutely refused to do so anyway as this was only a pre-paid card. WE GAVE THEM MONEY! I asked if the card could be registered in my husbands name or even mothers as she purchased it and I was told NO. I explained to her that there was nothing more I could provide as they had everything except my blood. I gave them a copy of my Drivers License, they have my SS#, my current address, my previous address, phone number, activation number and card number. What more would I have to do to get MY OWN MONEY back to me. I then asked to speak with a supervisor. After 15 minutes on hold, I began to speak with a supervisor (Heidi) who pretty much sounded like the second rep (Meline) who I had just been speaking with. I explained to her that this was ridiculous, it's a pre-paid card and that I have the receipt in my hand showing where we purchased from them and they have OUR money. I told her I felt like they were stealing from us and that after sending a copy of my drivers license and now them wanting a copy of my SS# Card that I was very weary of their company. I was told it was "Federal Law" to request those items. She then informed me that at that point they wouldn't even except a copy of my SS# card if I were to send it to them. She then told me she would mail me a refund and asked the address to mail it to. I told her I (my mother) made a purchase, they had our money and I wanted the card activated today. She kept refusing and kept asking where to send the refund. I then told her I would contact her back tomorrow after speaking with my step-brother who is an attorney and she stated that she would expedite a refund check out to me via UPS (at no charge to me) and that I should receive it within 3 business days. I agreed but am very weary as to whether or not I will receive it. I find it very suspicious that so much information is need and faxed to obtain money that was GIVEN to me. It's a PRE-PAID Card! Im not applying for credit. This whole experience really has me thinking twice about the manner in which Wal-Mart operates. I even contacted the manager of the Wal-Mart where my mother purchased the card and she thought it sounded strange, yet when she went to discuss it with her manager-she told me nothing could be done on their end. Now, in the meantime...we literally have no money and will be praying UPS delivers the refund. I will never nor anyone I know purchase a card from them again.
Needing all of my personal information faxed to them for a pre-paid card is crazy not to mention still not being able to have access to my money. It's not right and I will defintely take this further. This has left us very bad off at the moment and its not only affecting me and my husband but our children as well. I just pray my personal information goes no further and we receive what is RIGHFULLY ours.