Walmart
reviews and complaints

I was in the Scarborough, Maine, Wal Mart today looking for a particilar toy for my granddaughter for Christmas which the other stores carry. I could not find the toy. There was an "employee" (I use the term loosely) working in the aisles which I approached for helped. The women was slovenly dressed, dirty pants, grossly over weight, a too small Wal Mart over a dirty white shirt. The store shirt was so small it was rolled up under her breasts. She appeared to have the inteligence of a 5 year old. I described the toy, she replied "I don't know about that I work in the toy department." When I pointed out to her that it WAS a toy, she made no effort to get help, go look for it, look out back, or go get a manager, she just said; "Well, if you don't see it, then we don't have it." and turned back to playing with the merchandise on the shelves. What makes this incident so galling is that I have been out of work for 18 months, I have over 30 years experience in retail and customer service, had I ever treated a customer like that I would have been fired on the spot, further more I have put in application after application at Wal Mart for employment and have had several interviews to no avail, yet this incompetent ### has a job there!

I picked up a prescription Wednesday and my bottle of medicine only contained 23 of the 30 tablets. I understand that medicine is something that has to be heavily regulated and society today really abuses the system. Yet, I am not an addict, I am very ethical, I am honest, and I am a good and loving husband to a great wife of almost six years. I live my life in a way as to be of the most benefit to my fellow man. I called the Wal-Mart Pharmacy and told them of my situation. The pharmacy technician told me she and the person who filled the prescription were working and I did receive 30 tablets. At this point, I have informed my doctor and also attempted to talk with Wal-Mart, yet on the fourth call, the pharmacy told me they would review the security tapes and call me with information. I have not heard from Wal-Mart yet and at this point I am planning on taking a half tablet for a few days. Yet, I payed the full price of over $100 and I expect to either be treated fairly or to boycott Wal-Mart. I have some pull in the information and technology area and I have thought about setting up a web site just to make people aware of the poor treatment and bad service I received.

We arrived at Wal-Mart at 6:00 PM to get in line for all of the supposedly great sales. We were # 8 to go thru the door. Doors opened at 12:00 AM, you went to the perspective station where you wanted to buy your merchandise, you were asked how many, and given a slip of paper with the quantity of merchandise you wanted and told to stand in that line for another two hours so that you could get a wristband for merchandise.

My husband and I were #1 in the $198 Laptop group. We asked for 3 laptops (you were allowed to buy up to 6). At that time my husband asked how many laptops were available for sale and he was told 97. After people were in line the employee gave a spiel about what was to transpire. We were told that we had to stay in line the whole tow hours or you forfeit your merchandise, you were guaranteed that if you came back between 5-6 AM that you would receive your merchandise. If you did not show up by 6:00 your merchandise would also be forfeited. After you receive your wristband at 2:00 pm. you were free to roam the store or leave and come back to get your merchandise. We did some shopping at Wal-Mart and at approximately 5:15 AM we decided to go and pick up our $198 laptops. When we got to the area and showed our wristband we were told that they were all gone.

On August 25th 2010 I brought my car to Walmart Tire and Lube Store #2671 1175 S Arizona Ave, Chandler AZ. Besides the oil change I asked them to change the oil filter the air filter and to also change 2 tires, balance them. I want to clarify that my car was in perfect conditions before I brought it to Walmart. After around 2 hours they spent working on my car they called me saying it was ready. I picked it up around 5pm and drove home, on my way though, the light of the coolant on the front console start flashing but as I lived 30 minutes from the store and I was almost arriving my place I decided not to return to the store immediately but to go home, call them and ask them what did they do with my car. After waiting long minutes on an automatic machine I finally could talk with the person in charge of the Tire and Lube store. He told me they just did what I asked them to do and that they didn't mess with the coolant system at all. As the store was closing soon the asked me to go the next day to have my car checked. That afternoon after visual inspection under the hood I could see that the coolant liquid was lower than usual.
The next day in the morning I opened the hood again just to find out no coolant at all! Obviously there was a leak somewhere. I didn't risk it to go all the way to walmart, so I went around the corner to BigOTires where they found out that the upper radiator hose which connects the coolant with the radiator was broken and worst that it had been glued to provide a temporally solution. I went mad and after paying 226.77 dollars for replacing the broken hose and adding new coolant, I went to walmart and put a claim, complaining on walmart broking the upper radiator hose, gluing it to provide a temporally solution and not telling me what happened, risking the life of my car's motor, not to mention my own life as this incident could lead to a sudden accident on the highway.
The weird misbehavior of walmart didn't end up there. I put a claim on August 26th 2010 and the person in charge, I believe his name is Dean Rust, told me that I should receive shortly a letter from Claims Management. After two weeks I went back to walmart and complaint about my claim and that I didn't receive, nor heard about it in 2 weeks. The person in charge checked the claim and just told me "I don't know why but something happened and it didn't go through, let me try it again". I stayed calm and just told them to please understand my situation the car was working perfectly before the oil change, the person changing the oil, the oil filter and air filter may had stepped badly on the hose and after breaking it tried to glue it. Anyway, the claim went through this time and after a couple of days I received a letter on September 9th from Steven Redetzke from "CMI, Claims Management, inc. Respect Service Excellence". He took my case and told me he would ask walmart for the video of that day and revise it for any weird behavior of the workers under the hood. On October 8th I received another letter from CMI from the case manager Steven Redetzke, saying that a decision concerning my claim had been taken. I called him and he just limited his time to tell me that my car was already 10 years old and that that could happened by chance. He added that he didn't need to ask for the video and just limited to ask Walmart for a report on the case. I tried to make my point on the fact that it is really suspicious that the car has been working perfectly and just after an oil change the radiator hose is broken, appeared to be glued and specially that "no way" I could have been driving the car in that conditions over to walmart in the first instance. No positive answer regarding my claim came from Steven Redetzke who stopped listening to my complains and in an impolite and unprofessional way tried to get rid of me on the phone by saying a couple of times "This conversation is over".

Now, the only thing that is left to me is to advice everyone out there to stop buying at Walmart, not only for the bad quality of the products and services but also for the irresponsible behavior they show everyday to their customers, I am not alone there are plenty of this type of cases complaining against Walmart, I just wish I had listened to them before.

Jesús Navarro

My fiance and I purchased a TV from a Wal-Mart yesterday from the Bainbridge location. We were at the Macedonia Wal-Mart today, looking for a mount to fit the TV, when we saw the TV we bought yesterday was being advertized for 30 dollars cheaper. We went to customer service where we talked with Katie. After she made some phone calls we followed her back to the TV section to prove they were advertizing the TV at a reduced price. After getting the model number and comparing it to our reciept Katie told us that the TV in the display was actually priced incorrectly and we paid the correct price. She could not refund us the 30 difference of Macedonia's posted price and the price we paid. She told us we could only get it for the posted reduced price if we purchased a second TV right now, and then we could return the one we bought in Bainbridge the day before to the Bainbridge location. If the motto is satisfaction garaunteed, why am I not satified. Why is it so hard to give me a 30 dollar credit for their mistake of falsely posting a sign almost as large as the TV itself with a incorrect price. Why did I have to by a second TV and charge my credit card a second time and spend my time driving all over town in order to get this price? This doesn't make sense for a manager to take this stand when the company that has a 60 inch tall sign with quotes stating "Customer Satisfaction Garaunteed". I will never buy another thing from this Wal-Mart location ever. I beleive the management here is all about profit and numbers and not about customer satisfaction. They left me feeling ripped off, not satified. this is the exact opposite of the strategy that made Wal-Mart so successful. Wal-Mart Macedonia Management team - Epic Fail

After 36 minutes driving my daugther and I arrived at Walmart in Ware, MA from springfield MA. We managed to be two of the first 50 to enter the store interested on two 32" emerson Screen TV which were on sale for $198.00.

We finally made it and got the TV's but I was told at the register that my check can not be process because possibly because my account in from an out of state bank (banco popular). I asked the associate if she could hold them for me while i run to the closest bank of america atm. She said no but gave me instructions of how to get there. I left the items with my daugther while i drove to te atm.
My daugther said that right after i left an associate communicated her that if i was not there in less than 20 min. they were going to give the tv's to another customer because there were no more left at the store. Because I was in an unfamiliar area i got lost and took me 20 to 30 minutes. When i returned with the cash to the store my daugther told me an associate took the tv's away from her and gave them to another customers. I ask to speak with the manager and after trying to convince me that it was to late to do the purchase with vague statements, he tried to sell me two other tvs that i am not familiar with so i did not accepted. I feel violated as a customer. As far as I know black friday is about who gets there first and not who can pay it first, since people can take their item and go shooping for other things, then pay. I feel my daugther was violated since she felt intimaidated by the associates approach. I waited hours under the rain and cold waiting for that door to open, i waited in line and i dont think they will loose anything if they waited for me 5 min. I feel something should be done about. Walmart does not have a limit of the time you should stay indoors while buying. I am a mother who went thru the sacrifices that black fridays demand in order to get a nice christmast present to my two children and came back home empty handed knowing that is not until next year when i can afford to give them teir tv rooms.

During my November 15, 2010, visit to the vision center of your Wal-Mart store in York County, Va. (Phone No. [protected] -- where I'd gone to purchase a pair of prescription glasses), my personal check for $204.00, made payable to Wal-Mart, failed to pass acceptance by the store's TeleCheck process.

Before leaving the store, I opted to pay for the ordered glasses in cash (Order No. 1059847). Then, fearing that my BB&T Bank checking account had been drained by an identity thief, I visited a local branch in Newport News to determine the current status and security of my account. The branch's "relationship banker" confirmed that my account contains ample resources to have covered the purchase in question. A few days ago, I learned, from examination of my latest monthly bank-account statement, that this confirmation (in the form of an "image research fee") has resulted in a Nov. 16, 2010, service charge to my account in the amount of $16.00. This fee acts as an unjust penalty for my daring to resolve a matter traceable to no fault of my own. I therefore ask that your company reimburse me for this unnecessary expenditure.

This highly stressful encounter with such an inherently flawed automated system as TeleCheck raises questions about your company's end-justifies-the-means approach to customer relations. I therefore suggest that you abandon the TeleCheck system and post a storewide notice that Wal-Mart no longer honors any customer's proposed payment by personal check. That way, we would know, upon our arrival, whether it's worth bothering to proceed further into the store. In the meantime, because of this negative, costly experience, I'm weighing the merits of ever again shopping for any big-ticket item within the Wal-Mart complex.

I thought I did this yesterday, I don't see it on complaints board. Here's the story. On 10/24/2010 I checked my bank account on line. Someone at Walmart.com had charged $279. 61 on my debit card. I immediatly looked up the phone number for walmart.com & told the guy what had happened. He laughed and said that someone had changed a letter in my email address & used my debit card to charge the $279.61. He said that the item hadn't shipped yet & cancelled the order. He wouldn't tell me who had done it or what they had tried to buy. When I have emailed walmart.com I have been told that I had to file a police report to get any information from them. They did not get the money out of the account, So I don't see what the police report will do. I had to rush to my bank to cancel my debit card. Tell all of your friends & relatives that walmart.com is not secure to order anything from them. Do not give them your debit or charge card numbers. Someone there is a thief. I am a senior on disability, So I believe that this is a crime against seniors.

So I get my cell phone wet last nite, and erosion sets in fast, and as luck would have it today it powers down and wont turn on! I''m a very busy person like most of us in todays mainstream buisness world, so with out my phone im a sitting duck and will cost me money with every call missed! So I move fast to my local WAL MART where my phone is from, in a panic i go back to electronics where i can get my new phone, of course there locked and i need assistance, theres a female associate there and when i ask her for help she tells me shes on a break but she will get sumone to help me, wich she does and gets back on her cell phone with her personal call on the sales floor! This next associate DOES NOT look happy about being introduced to me and my request for a cell phone! I tell her i have this hundred dollar straight-talk phone thats not working right cause it got wet, so i need another one fast cause im expecting some important calls ! I then also ask her if she can turn it on with my pre excisting number, she very fast says ''you need to turn it on online at your own home! I knew this was a false statment because iv'e had this problem in the past and the other associates of the past were very freindly and represented WAL MART well, and activated by phone with straight talk representives in a matter of minutes! I then asked her are you refusing to help me with request ? She then handed me to yet another assiociate named Brandon, now this is where it really goes crazy ! Brandon is not in a good mood at all, and i can tell he does NOT want anything to do with this AT ALL ! the red headed associate tells Brandon what im requesting and he starts the same song and dance about how i need to do this myself at my house! i explain to brandon i know this is not true and asked him could he please help me activate my phone i just purchached from them! Brandon slowly opens the box and looks at it and turns it around and says little sarcastic remarks of this and that ! brannon then gets on the phone like hes trying to do somthing about getting this resovled, this last for about a minute, then brandon says im going to lunch this associate here will help you ! he sets the phone down and leaves ! Well the assocate he is refuring to is really busy helping cutomers and has a line of four more customers waiting, '' im like i dont belive this ! In my mind i want a refund for this phone and i need to talk to a manger, as im leaving the electronics department, low and behold a associate is walking my way from the front of the store I say excuse me mam im trying to locate a manager? I think her name is Nattalie ! she says ''YOUR LOOKING AT ONE !WHAT DO YOU NEED? I told her everything that happened and i would like a refund on my phone ! she said ''go to the front and get it! and left !
I went to the front and gave the assocate there the phone box and recipte and told her nattlie said to come up her and get my refund! She called Nattalie on the phone and you could here nattliesay ''TELL HIM IM BUSY''
by this time the red headed lady came up front and said ''o'' u want your money back, cause we wont help you turn it on! ''she laughs and walks away'' NOW IF THIS DIDNT HAPPEN TO ME I WOULDNT HAVE BELIVED IT! After 20 molre minutes went by i finnaly got my money back and left, no better off than i was when i went in the WAL MART ! So I'm ''NOT'' going to let this go ! IM NOT GOING TO LET BIG BUISNESS THINK THEY ARE GOING TO GET AWAY WITH TREATING ME OR ANYONE ELSE LIKE THAT! I'm going to get the word out untill it is handled i felt belittle, disrespected, and embarresed !

very un-happy customer ! les

Walmart prices the same merchandise differently throughout their store. I picked up a jar of Jiff peanut butter off a display as I walked into the store. It was advertised for $2.50. At the checkout counter, it rang up for $2.98...the price it was marked at in the grocery section. I brought it to the cashier's attention, and he rudely said it was $2.98...did I want it or not! I said, yes, but for the $2.50 price. He fought me on it, but I stood my ground until a manager said to give it to me at that price. This isn't the first time I've seen Walmart do this. It's very unethical, not to mention false advertising.

My wife and I and our kids have been sick, we stopped by Wal Mart to buy some medicine, and they failed to give us all of our bags. We live quite a distance away. They will not compensate us for gas, nor will they deliver the goods. They make me sicker than I am!

guess if a employee's relative wants to steal from walmart then it is okay. this person was reported to several employees included the security with no results

The open door policy is a crock since I have had a nervous breakdown due solely to one of your assistant supervisors and am no longer mentally capable to enter my place of work and none of the other assistants or the main supervisor, whom has been replaced by another who I have not met and as i understand hasnt started work yet, have tried to speak with me over the phone or email or regular mail. So much for Walmart Family values within the associates branch. I am both mentally and physically capable of doing the job that I loved doing . My store number is 3770, stuart virginia. My lawyers and workmans comp have made a settlement, none of which I have seen a dime of and my family and my resources are nearly dwindled down to nothing, so that when or if my settlement comes in there will be nothing left to live on let . And still the original problem is there both mentally and physically and I have no way to take care of my family or myself. Thank you good people of walmart for your mental health and just plain human compassion for your associates. yours truely Bobby lee Gammons 3rd shift

My husand and I received an offer for a WalMart credit card for $100 limit. We paid our account off with them in 2008 and closed the account (so we were told). We didn't respond to the offer, didn't get a card in the mail, didn't activate it either. Next thing we know we get a bill in late August with a $45 balance on it. When I called to inquire and close the account (that I did not open) I was told the $45 was for credit card security dues and I had to call the company on the invoice to cancel that then, and only then, I could call WalMart back to close the account. On September 3rd I called the "credit card secuirty service" which was a Montgomery Ward recording and talked to "Linda" and had the dues rescinded. I was advised they would close the account through WalMart with no further hassle to me. Since that time I have received bills, collection calls and many a heartache being on the phone for many hours trying to get the problem resolved. I am told I need to call the credit card security company and when I call they tell me we aren't on their system anymore because they closed our account on September 3rd. It is now November 8th and I have received harassing phone calls and bills with late payment charges that now total approximately $65. I had a WalMart Customer Service Representative accuse me of cursing at her tonight when I did not. I also told the lady that I did not want to have problems with any of this showing up on my credit report. I have never been so harassed, pissed, mad, upset and put off by this kind of situation in my life. Interestingly, when I called last week on the 4th (yes this is a weekly thing) and again talked to the "credit card security company" the young lady I was with on the line decided to help me get this taken care of once and for all. She told me "they" would be upset when she conferenced a call with her, WalMart and myself together in order to take care of the problem. Needless to say once I identified to WalMart that the other party was on the phone with us she miraculously disappeared from the conversation. I was told tonight that the account had been closed but had a $45 balance and they were "investigating" the matter. I have to wonder what WalMart does with all the money from the people who pay these things without putting up the long fight or just not even checking the bill and paying it. Any suggestions any one? I am fed up and WalMart totally sucks in my eyes. I sure hope someone from WalMart sees this because there is no other way I can get through to those people.

After my order was rang up, I told the cashier I was using 2 debit cards. I showed the first card and said I need to put $50 on this card and the balance on another card. She said ok swipe the card. I swiped the card. The signature line appeared for me to sign. I asked the cashier, why didn't it show me to sign for only $50. She said she forgot to put it in. I explained to her that that is not what I had wanted. That I only had $50 to be removed from that card. She said well it went through so you must have it in there. I said yes, I do. But, that isn't what I wanted. I had other payments/checks that would be posted to the acct and if I spent more I would have bounced fees. She said, well we will have to re-ring it all up; I don't know what to do. A head cashier came over, she said again it went thru if you want to cancel we have to re-ring it. I said that's what needs to be done. The head cashier re-swiped my card and said it didn't go thru since I didn't sign anything. So, the items were re-rung and I paid $50 towards the $153 order and put the balance on my other card. When I got home, I called my bank and they said the original order for $153 was pending and so was the $50. My bank said I needed to go back to WalMart and have them call with a an authorization number to release the hold on my account; I couldn't do that. So, I went back to WalMart spoke with the assistant manager, politely told her what happened. She looked up my original receipt. In the meantime, the head cashier came over (the one that I had at the original transaction). I told her that the bank said it went through and that I was very upset. In the meantime, I had checks that would be pending on this account too and that bounced fees would be piling up. She and the assistant manager said there was nothing they could do for me. That WalMart doesn't get involved in my problems. MY PROBLEMS! They even said it was my fault that I chose my bank and it could take up to 30 days for my money to be returned into my account. I then got VERY UPSET! MY PROBLEM! I did get very upset then. I said who is going to pay for these fees; what am I suppose to do without my money, what happens if this transaction does go through and I am out the $153 plus the $50 that I did the second time. I asked if she would please call the banks 800 number to help me. She said no. Another man from management came over and told me to be quiet that it wasn't WalMarts fault that if I had been accurate in the first place there wouldn't be an issue. So now I am no longer the victim I am the problem. The three said it wasn't there problem it was mine and it was now between me and my bank! So who cares if the cashier made the original mistake. I stood there for an extra half hour trying to get this right and it is MY MONEY MY BANK and I am the customer. In these days, $153 is alot of money plus bank fees and the humiliation of returned fees that I can't afford to pay. BECAUSE WALMART CUSTOMER SERVICE AND THEIR MANAGEMENT HAVE NO SKILLS TO ADMIT THEY MADE A MISTAKE NOR WOULD THEY EVEN TRY TO CORRECT IF FOR ME. I told them you want me to be quiet. I have been here 3 times in 2 hours due to your mistake not mine and now it's all my fault! I even told the head cashier you were standing there when the cashier admitted she made the mistake; now she sides with management and the -ell with me. I left there in such a terrible state of tears, humiliation and nausea.

I went to Smart Style Salon at 9:00am to get a relaxer so I could go to work that afternoon. I had to wait for the stylist because she came in to work wearing capris and wanted to buy some long pants in Walmart. I left and came back and the stylist was in the back of the store. She did not acknowledge me when I came in. I had to find her. She was not very friendly and she did not smile.

I spent three hours getting a relaxer, a blow dry and flat iron. She did not blow dry my hair all the way before applying heat from the flat iron, she over heated my hair with the flat iron, she did not use any styling tools when she blew dried my hair. By the time I left, my hair looked terrible. She did not even give me a style. You could not tell that I had been to the salon.

The stylist had the nerve to give me her card in case I wanted to come back after I complained that it took so long for nothing. I will never let this woman touch my hair again. She was unfriendly and did not know how to do her job.

Have been buying WalMart brand Arabica Bean Coffee for years and years so this month they make the can 6 oz smaller charge the same and change it to "roast" which is horrid coffee, it lacks flavor and I know it is cheaper. I used to be able to count on it but no more. Why don't they just say" Brand New, no flavor, cheaper coffee, now get less for more money!"
Also they don't carry frozen Welch's Cranberry Juice any more . Numerous other "good" items have disappeared.

I'd like to worn you about the walmart money card scam!
I decided to put money on to pay my bills, including electricity, phone, cell phone, water bill, and rest of my utility bills. I go to my local federal way walmart and bought a card.
I came home to try to activate it online and it wouldn't let me. So I then call them to ask and they said that my information doesn't match. I've had there card before with no problems. They say my information may not match and dont activate it. They said to allow 4-6 weeks for the check to come with the amount loaded. I paid $3 for the card, and the charged me $3.00 to send out check. I am so pissed and will never use walmart money cards again.
I know im not the only one and sure they are making intrest off my money. I am so frustrated now I have no money at all to pay my bills and have to wait for another month for my paycheck.
I at least wanted to go to my local walmart and get my money back and they wouldn't let me.
Boy, I hope you dont get scammed by the wal-mart money card : (