Walmart
reviews and complaints

I went by Walmart this morning to get a few things. I got in line and the person ahead of me had an item with no price, the cashier looked and looked for the UPC code but could not find one. She called the houseware dept. but NO ANSWER. She called again still no answer. She was getting frustrated and tried another dept. Still no response. There were 3 other cashiers standing at her station but for some reason she did not ask for help. She kept trying to call the houseware dept never once apologizing for the untimely manner this was taking to get a simple price check. So, I offered to go look for the price myself. She looked at me as if i had fallen off a truck! The costomer that was trying to purchase the item finally said." well i'll just got get another on and bring it back to you" of course the cashier did not even acknowledge the fact that she had said anything mush less tell her that she would get a 'PAID EMPLOYEE" to do that for her. At 7:45 or so walmart is fairly empty so it was not like there were others waitng to be checked out. Just me and the lady in front of me. She got the item and the cashier look at her and said now which one of these do you want? AS IF IT MATTERED! She told her to keep the one with the price on it because it was the only one back there that had a price and they did not need to go through this again with someone else. It took me 11 minutes to stand in line and get checked out when it was about a 3 minute process. Why didn't go to another cashier you might ask? because there were 2 open lanes and the other had several people in it.

My questions are these... When did Walmart become so inefficent? When did you decide that it was the costomers responsibility to do price checking? And when exactally did costomer service become a problem? My suggestion is this, Hire perple who give a flip. Hire people who need a job so badly that they will do whatever it takes to make the costomer happy.

Thank you,
Crystal

I do know some of this story is my fault. This story ends I am cheated by Wal-Mart. I lost $366.15. I enjoyed grocery shopping at my local Wal-Mart. I also like buying on ebay.com

This story begins I started buy gift cards on eBay. I enjoyed this because with sites like ebates you can 3% cash back on eBay.

I was feeling great… I am saving more money at Wal-Mart. I have a budget, as I know many do in this recession.

I started doing this in October 2009. Whenever I would buy a gift card on eBay I would go to Walmart.com and buy an E-gift certificate. I would combine e-gift cards until I saved enough to buy a Wal-Mart gift card and paid for shipping, and had some saving.

I felt golden at checkout feeling I saved a few dollars. I am very frugal, so little things can excite me.

In January I combined enough e-card to equal $200 dollars and have it shipped to my house as a Wal-Mart gift card, and had intended to use it towards groceries. I also had another $166.15 in e-cards in reserve at walmart.com

The day the Wal-Mart gift card was delivered to my house. I received an email, from walmart.com saying the order was cancelled. I logged on Wal-Mart as seen it was labeled as Fraud.

I checked every card balanced purchased on eBay before using it on Walmart.com, and once I felt the order was accepted, and delivered. I destroyed the old card. I most times bought cards on eBay in the amount of $10 to $50 dollars.

I email, and called Wal-Mart. I am never given a reason, or a refund. Just we can not give you details into the matter.

Again I know part of this is my fault. If something is too good to be true, it probably is. I know this… but my frustration is if Wal-Mart has an issue with someone buying Gift card with E-gift. The transaction should be stopped at checkout. I would have never collected $366 dollars worth of E-cards.

I also upset, why did they wait until I collected $366 dollars in gift cards, before voiding them all? Given I also used about $200 dollars already in the Wal-Mart stores.

Customer’s service has no reason not say anything… But I will never shop at Wal-Mart again. I know it’s like someone not going McDonalds (they could care less about one person). I just hope someday. Wal-Mart gets greedy with power…. Because one person, in time can become millions, and once trust is broken. Who cares about saving pennies… when they taken hundreds.

It seems that I am finding myself settling for whatever it is they have that is similar to what I used to buy. Coincidently, when I start to like a product and buy it often, the store stops selling it and trys to sell something similar, cheaper brand, but not cheaper in price, and leaving me with no options.

For example, I bought pre-cooked pancakes, that you microwave and the brand name I don't know. I bought a bag at least once a week and now our Walmart is only selling the Great Value brand of this product. The reason why I am not happy with that is because I've tried a couple products of this brand name and 2 out of the 3 that I tried were garbage. If they are going to be selling this crappy Great Value product, they should still leave us with another option but of a different brand.

One Example: I bought the bag of Great Value chicken nuggest to deep fry and they are made so crappy, that you can deep fry them forever and they don't even get a crunchy outside.

This walmart is getting cheap and greedy and I wish they never opened this so called Super Center. I am finding myself shopping for most of my groceries at our nearest grocery store now instead of Walmart.

Today I shopped at Wal-Mart Apex, NC (store 3889) to buy a BluRay player. In the store I found 7 players on display, under every player a set of boxes for the units on display. Out of those 7 there was one Samsung player on display for 128 roll back (No original price listed on the tag) and there was one set of boxes for Samsung right underneath the player. When I came to the register to pay, the cash register showed $168 as the price instead of the advertized $128. I asked for customer service and walked over with customer services rep Mona. Once we arrived at the electronics section Mona understood my confusion and called a person from the electronics department to explain. They were also surprised and tried to find the reason for the price difference. After Mona and two reps from electronics department have searched they found that the model number was different and they called in store manager Rick.
Rick felt that because the advertized model was sold out, and although the sold model was not advertized, even though there was no clear indication to see the difference (even employees from the electronics department were confused), that I should have read the model number on the tag and compared it to the box. I expressed to the assistant store manager that I felt mislead and that they were selling a different model then they were advertizing, but his defense was that the advertized model was out of stock and they hadn't restocked it yet and therefore he couldn't help me. "I am sorry but the part number is different and I can't help you.” was his defense. I expressed to him I was unhappy but he felt that was my choice. Mona from Customer service understood why I was confused and why I felt mislead, but she had been overruled by a higher ranking manager and she couldn't help any further. This is the first time I had an issue after years of shopping at Wal-Mart but I am very unhappy about how this was dealt with by the store manager, he was clearly annoyed with the interruption and couldn’t was adamant why I wasn’t mislead.
I feel mislead and purely out of principle I will find somewhere else to purchase my BluRay player, but I am also disappointed that a Wal-Mart has assistant store manager couldn’t even try to understand the confusion.

I contacted various stores in the Chicago area in order to determine whether or not they had a particular item in stock. One store (#5402) was especially bad as they put me on hold for half an hour before I finally just called back and asked to talk to a manager. The manager said they would go see if my product was in their store, but 2 minutes later I heard a click as they hung up on me. I am absolutely disgusted with their employees. They are of virtually no help and insist on being snappy and sassy when they talk to you. Luckily I have plenty of other places I can shop. I guess you get what you pay for?

With 4 children 9 and under, I feel that the best deals for groceries and non food items are at WalMart, not to mention one stop shopping with limited time. I have tried to not go there and shop at Publix or Kroger but the grocery bill by itself is outrageous. Unfortunately, I have really had some BAD customer service experiences at Wal Mart.

I live in Gainesville, GA and shop at either that Wal Mart or the one in Dahlonega, GA only 25 min. away. We moved back to GA in 2006 so I have been shopping at both (mainley Dahlonega due to being less crowded) every 2 to 3 weeks drop between $500 and $600 most of the time. Around 3 years ago, I was in the Gainesville Wal Mart with my youngest (he is only 3 1/2 now). I was under the gun as usual to get finished and get to school to pick up the other 3 kids. I normally get non food items 1st and have the Customer Service Desk hold the cart for me while I finish shopping. That day, I went to checkout and get my other cart and they had used it for go-backs. I was so upset that I vowed to never go there again. Lord knows, I didn't want to go back another day after spending around 3 hours (avg. time) to shop. I literally cried because they had put back and mixed up almost all of it and I had a baby in the cart and had been there so long and of course was under the gun to get kids at school.

I decided to check out the Dahlonega store after that. It was less crowded and seemed to be better stocked. One day, I took my kids with me (all adopted from China and Korea)for just a few items and the cashier apparently didn't like the way my family looked. She had the meanest, glaring look on her face. Just behind me in line was another family (Dirty looking, kids with no shoes on their feet etc.) glaring as well. When the order ended, I realized the cashier had rung up their loaf of bread with my stuff. I had a divider between our orders but their bread had fallen onto my stuff. No big deal, BUT when I said "that is their bread" to the cashier, she literally said "ITS YOURS NOW!" Talk about stunned silence for a moment trying to take in what she had just said! That family didn't say one word either. I told her that it surely was not and she said that yes it was and that I had to go to the Customer Service desk to have it refunded. I still to this day cannot believe that she acted that way. Of course, I ranted to the Store Mgr. and that is how I got to know the nice CSM that day. We still laugh about that. Of course, she is still employed there and I wonder what they really did if anything to her for that.

Last night I went alone Dahlonega. First time in the evening. Hubby came home early so I could go alone. The visit was fine and I thought - Wow! Tues. evening (or any evening during the week) is very pleasant. After I filled 1 cart with non food (so my cold stuff won't stay out of the fridge/freezer so long) I took it to Customer Service and asked that they hold it for me. Now, mind you, I have learned that you do NOT listen to them when they say (and a CS person tells me this EVERY Time) "Just put it over there, I will watch it for you". I learned over the past 3 1/2 years at both stores to ask for a piece of paper to write my name on and tape it to the cart so that it won't be put back. It also happened once at this store as well as Gainesville. They roll their eyes when I insist on doing that. Well, not only do I write my name, but I put 'PLEASE DON'T RETURN, STILL SHOPPING AND THE DATE AND TIME". What more do these people need?! When I got up to the checkout last night, my stuff at "Lack of" Customer Service had been separated and some already put back. I was LIVID! It was 8pm and I had been in the store for 3 hours. I lost it! Those employees(including the one that told me just to put it over there and she would watch it) STARTED BLAMING ME! I was in tears. The Mgr. Tom came over and I was pointing and yelling because they actually had the nerve to tell me that I should have gotten one of their signatures on that piece of paper! HOW ABSOLUTELY RIDCULOUS! They opened another register Thank God-because they only had 2 open!) to check me out. I was furious and just wanted to get out of there. If only I could stand to walk away and leave everything, but that is so hard to do with limited time as a mother and the time I already invested. Then the one that checked me out told me that I SHOULD HAVE HAD THEM PUT IT SOMEWHERE ELSE AND THAT PEOPLE FOR CAMPS ETC. HAVE MULTIPLE CARTS ALL THE TIME. So I said "you mean to tell me that there is a 'SPECIAL' place for multiple carts. I wanted her to understand why I was so upset.She was mad and said she didn't want to argue with me. There was NO ARGUMENT that I am aware of. None of them wanted to take responsiblity and put the blame on me! I was shaking. She gave me the receipt and never said thank you. The Mgr. really didn't know what to do. I don't remember hearing anyone say they were really sorry. Customers were staring. It was SICK! I drove up for my $600 worth of stuff and the cashier that rang me up walked out with me with the 2 carts and asked if I needed any help. I told her she didn't have to and she turned around and walked away. I really didn't want her or anyone else around me while I loaded my $600 of stuff. I just wanted to get out of there asap! I called the Mgr. in my car as I was driving off and had calmed down a little. I wanted him to understand why I was so livid. He was very apologetic and said there was no such thing as getting their signature on my piece of paper etc. He said that he hoped I continue to shop with them. I told him how embarrassed I was and that I was sorry that I got so upset. I let him know that his lovely employees inflamed the situation by coming up with new ways that it was my fault. I own a business now and also worked at Winn-Dixie for 6 1/2 years thru high school and college and NEVER can imagine blaming a customer. Heck! I don't blame customers to their face when it IS their fault. The Mgr. claimed they would go over this and figure out a better way to deal with multiple cart customers. I am shaking now as I type this because it still makes me mad.

I have been overcharged or double-charged for items as well at both stores which other posters have mentioned. It is EXTREMELY important to go over the receipt especially when purchasing so many items.

I have gotten some mileage and laughs off my Wal Mart stories with my friends (especially the loaf of bread) but I feel trapped because I would LOVE to shop at Publix all the time but I just can't stand the bill! Also would probably still have to go to Wal Mart for non-food stuff and that would be 2 places to shop instead of getting it over with in one visit. It is truly a thorn in my side every 2 to 3 weeks. HELP!

walmart, cynthiana, ky-refuses to transfer a male out of a department-{receiving} for about a year may son has been trying to get transfer out. He wants to stay with the company but they (management are
making it so he can't. the managers have transferred 4 females, all with less employment time than him with walmart, but will not transfer him. he is willing to take a cut in pay just to stay with the walmart company, but they refuse to move him. he is having health problems (shoulder injury and breathing issuesand severe nose bleeds. I called today, i talked to Tracy and was pretty much told to stay out of the issue. im sorry i can't stay
out of it. i hate to see him leave walmart over not been able to transfer to another deptmart, and there are several openings in this store.
WHAT HAPPEN TO WALMART TAKING CARE OF THE EMPLOYEES?
Should i see a lawyer?

The employees at the Goose Creek, SC Wal-Mart Pharmacy are the most ridiculous people I have ever had to deal with. I went to the pharmacy on Friday evening to get my (controlled substance) prescription filled but the doctor had forgotten to date it, so needless to say, I was not able to have it filled and was told to take it back to the doctor’s office to get a date written on it. I work 60 hour weeks and so was not able to get back to the doctor’s office (30 miles from my house) until Tuesday, at which point I asked them to change the prescription a little (because the original was too expensive) and to be sure it was dated. I had my fiancé take the prescription to the pharmacy for me because I was not feeling well. He called to inform me that they would not fill the prescription because the date was written in a different handwriting than the medicine. What nonsense. I called the pharmacy, given I was agitated but who wouldn’t be, and spoke with the pharmacy manager. She told me that they had to call to have the prescription confirmed because of the difference in the handwriting, which means that I will have to take more time out of yet another day to go back to the store again to try to pick the prescription up. I asked her if it was unusual practice for a doctor to write a prescription and the nurse to then fill in the remaining pieces, she would not answer me. I asked for her name so that I could place a formal complaint, she refused to tell me anything except that her first name was Erin and that whoever I complained to would know who she is, how very presumptuous of her. I will never go to this pharmacy again, after tomorrow when I go to pick up my prescription after they confirm that the doctor’s office was the one to fill in the date on a totally new prescription and confirm that they wasted my time. I will be placing a formal complaint in person, on any online forum and I am hesitant to go to any other Wal-Mart pharmacy after this experience.

Dear Sirs, I recently got out of the hospital on Saturday.
It was so pretty on Sunday I thought I would go down with my husband to pick up my meds and a few items my sister wanted. I got most of my shopping done and hers and I became very weak and sick. I loked for an empty seat to no avail so I moved a basket that was blocking the phot center and sat down while my husban used our debit to check us out. I could hardly stand to my feet so we made our way with the basket to the door. Not paying attention except for the way I felt I went out the door. I heard somebody say come back I was almost out the second door when I looked around and she came running after us. Come back in here the alarm went off and I have to check your purchases.
I gave her my receipt, but she continued rummaging through my stuff. A robe the checkout girl had help me fold that was a gift, stuff falling out of the bags, my stuff and my sisters mixing. I was so furiouse and so sick.I felt like a common criminal. We checked our computer car key our cell phones and come to find out it turned out to be a little plastic scan bar or something on some kind of fat burner. It wasn't our fault it was on my ticket it just didn't ok it I had paid for it. Then the lady behind me started out and the same thing happened to her. I was so embarassed. people looked at me like they thought I stole something. How degradeing and rude. I say if it is my mistake I take the blame, but if it is your mistake and I have already purchased the goods they are mine and you shoud have the proper papers to search them. I travel from Glade Spring Va. to Bristol, Va every week for anything I need. I don't know If I will in the future. It was rude, and the little girl was very pushy like the stores security depended upon her accuracy. Poor judgement on your part. Maybe visiting again wil be poor judgement on my part, Do you think?

I used a loadable grey Walmart pre-paid GE money card I had purchaced about a year ago and have had absolutely no problems. It expires 3/10. On 3/5/10, today, I recieved a blue GE Walmart pre-paid money card in the mail. I have heard about all the warnings of using the Walmart money cards and now I am very nervous about using any other cards from walmart. I don't even want to activate this new card or even touch it. It came with a very lengthy paper on how to activate it and about the charges which were a bit confusing and another large paper explaining the terms and conditions that you'd mostly need a magnifying glass for along with some time and which was just plain blurred out in places.

I called the survey number told the girl i didnt want to purchase anything just wanted gift certificate, which was explained to me as a gift certificate that i could use to purchase anything. Its not even a gift certificate its a rebate . You but $200 in products an they are supposed to give tou a rebate. But they also give your information to others who put charges on your cards. They tell you that you have a trial perod but your trial period is up before anything is ever sent to you and your cards have been charged. Then when you call they tell you that the charge is non-refundable.An you can only submit up to $25 a month in rebates. I cancelled an they tried telling me that it took over a week for my card company to put the charge on. Mine is a debit card and the longast it takes is 24 hours for a charge to be taken out. So Main Street Discounters is a rip off they get your card number an put all kind of charges on it .An everyone there has an excuse for everything. If you do send something back to them make sure its registered an has to be signed for as they will say they didnt recieve it. the survey on wal-mart reciepts is a scam. One that can eventually cost you alot of money. If this is the kind of companies wal-mart does business with just makes me wonder how good they really are. I know that because of this i will never shop at wal-mart again. I am on disability and am dying of cancer an because of this an the charges put on my card one for $25, one for #1.99, an one for $24 i cant get my medicine. The company i called said i called after the charges were put on. I cancelled on the 24th of feb. The charges were put on my card the 2nd of march. my debit card company said charges are posted within 24 hours. So everyone beware they are out to get you.

Walmart has the worst customer service I have ever come across anywhere. The actually refused to fill my prescription and wouldn't give me any reason. I will be filing a complaint with the BBB and anyone else I can think of. The employees in the pharmacy are also very rude. I will never buy another product from this company.

I called walmart in New burgh to get a price on a Bissell 9500 Steam Cleaner. Once I was connected the lady said I will cvonnect you to that dept. After a long wait, she gets back on the line and says "I'M sorry I will try again".. That went on for three more tries. Then I asked for the manager, same problem. Then I hung up and called again, Asked for a manager. Same problem. Then I hung up aqnd called again, waited for a while and the assisstant manager answered the phone. I waited then lost my patience and I am now writing to you. I don't care what THEY say, this is how it happened. Therefore, I am going to go to bestbuy and pay more for the same machine, however, I know that I will gwet the prompt and curtious service I deserve. Thanks, but no thanks.

I opened a Walmart credit card with a limit of $800 over a year ago. I always paid this account on time. it was almost to the max so I paid 500 dollars so I could get the balance. Thought I could use it for a rainy day. But just as soon as I paid the $500 Walmart and GE money lowered my credit limit to $200. My credit score is higher now than at the time I opened the account. I think this is a a chicken**** way to do business. Needless to say when I got there notice I closed this account. I go back to Fred or Kmart.

We just had our truck serviced at Wal-Mart in Tulsa, OK. Right off, they claimed they could not check the transfer case because they did not have the correct tool. They had added declined on the paper we received. Which we did not decline. In fact my husband made a point to ask them if they were going to check the crank case and was told before hand that they would. After we left and stopped at a store across the road we noticed that the washer fluid light was one. We stopped and checked the fluid which was 1/4 in from the the bottom. (otherwise empty) We returned, presented them with the problem and were told that they did indeed fill it up but it had a crack and must have leaked all out. Which was impossible since there was no water under the truck where it was parked. It did have a small crack half way up the reservoir. But the fluid was well below that on empty.

There was a customer there who told us that she was there complaining about her vehicle and not to ever take ours back to any Wal-Mart. They had serviced her car and it had a puddle of oil under her car when she got home. Which it did not leak before hand. They were not going to admit any fault there either.

I have had my fill with Wal-Mart. We have had prior problems when my husband had a tires put on at a Florida Wal-Mart. I was hoping that it was just the one store's problem, but it seems that it is rampant at all the stores. He is not going to give them 3 strikes. He has had his fill and they are out. We will be taking our business elsewhere in the future.

I was looking to purchase a new computer. I have a credit score over 800. So I thought I would take advantage of the advertised no interest no payments for purchases over 299.00 signed up the ran my credit check and gave me a limit more than sufficient to cover the purchase only catch is you have to wait for the card. I was ready to buy at that moment not weeks later when the card arrives. they will only give you a $500.00 limit on your temporary card. not what they tell you your approved for yet they hit your credit report that is ###! well they lost the sale I'll pay more somewhere else. customer service lady could care less I called and cancelled the card. they never even attempted to increase the limit or authorize the purchase she just ok I'll cancel that for you. I would've been ashamed to carry that card in my wallet now I don't have to save the hit on your credit report use bill me later or some other financing options at WALMART!

I purchased a pair of glasses from the Walmart Optical in Pasadena, TX back in June...only 9 months ago! The glasses just completely broke in two pieces. I was just told when I took them back that they no longer carry that frame and I would have to purchase new glasses. I paid over $300 dollars for those glasses with insurance! She told me that I had better insurance coverage this year and that they would pay more for the new glasses. Even so I really don't have the money for that. She then told me maybe I could take them and have them soldered for about $20. I have worn glasses for 35 years and never in my life have I had glasses that only lasted 9 months and then to be told basically too bad so sad...I should have at least received some type of compensation. Those expensive lenses (bifocals) that I purchased are no longer good. I am highly upset and will never ever purchase eyeglasses from the walmart optical and everyone I know is gonna hear my story.