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4.0 8310 Reviews

Walmart Complaints Summary

755 Resolved
1975 Unresolved
Our verdict: When using services from Walmart with a poor resolution rate, be vigilant. Understand the common pitfalls other customers have faced. Prepare thoroughly for any interactions with their customer service, and consider alternative solutions if your issues are not addressed satisfactorily.
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Walmart reviews & complaints 2792

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J
7:16 am EDT
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Walmart card number stolen

A person whose name and address and phone number i have, some how got my walmart money debit card number . Thy ordered a pizza from dominos for $17.84 using my card in Texas . When i got in touch with a real live person at Walmart thy as much as said i was at fault . I live in Florida and have both of my cards and the act was located in Atlanta, Texas . The manager of the pizza joint in Texas said that all a customer needs to do when ordering food is just give up a card number over the phone and thy get what ever thy want. But you and i need to give a Penn number also, but the thieves don't HaHa . whats up with that. Totally PISSSSSSED . Now i can't close out my cards and when i tried they charged me all kinds of cost $$$ . I just want out but thy won't let me even though there is longer any money and thy now keep charging services and now my cards are in the rears . See YA in Cort for $ 7.00 . J.T.V. CEO H.T.G. L.L.C.

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Fire 1957
, US
Oct 07, 2009 3:53 pm EDT
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My children purchased a walmart debit card for me for my birthday. They thought they were getting a visa card thru Walmart. I had to give out so much personal information to activate the debit card. It felt as though I was applying for a credit card. This card was nothing like it was suppose to be. I tried to exchange the card when I found out how hard it was to activate. I wanted to cancel the card after I made 1 purchase which left a little amount of money on the card. I spent hours on the phone using all the phone numbers that were on the card and the infor sheet and was able to get just the automated system. I finally got a hold of the lost and stolen department. The representative was mean and nasty when she found out that I had used her to get to a person to cancel the card. She did transfer me and I was able to cancel the card, I think. The phone number to call is [protected] then go to lost and stolen. They will then transfer you. Good Luck! If you have not purchased one, I would not advise it. The fees are outrageous.

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richardcain
conway, US
Mar 01, 2010 3:48 pm EST

After being ripped off on line at prior years taxes. I called my walmart visa card to stop the payment. I was told they could do anything till the payment posted. I asked after the payment is posted they have there money, how do I get my money back. I was told that I file a letter and they would take care of it. After it posted I called back and was told its between me and merchant. There just a debt card company not like a real credit card company. I say not like a real debt card company either If I call my bank and tell them I've been ripped off don't pay that bill they won't. WALMART CARD HOLDER BEWARE If there is anyone at walmart that can explain this to me my e-mail is baddog4cats@hotmail.com. I tryed getting an answer over the phone at your customer service hotline. But after a few calls I could not find anyone there that spoke english well enough to talk too. What is that they speake there spanindnaenglish?

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Atani
Topeka, US
Oct 16, 2009 3:44 am EDT

I like you, mbbc. Finally someone on here that knows something about Walmart MoneyCards.
MoneyCards are long-term accounts, not gifts. You can't even activate one if you are underage.
Want a giftcard? Buy Walmart in-store credit. Want a gift card you can use elsewhere? Buy a Walmart Visa GIFTcard.

Your complaining because your children bought you the wrong thing, and you couldn't figure out how to take care of the issue.

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mbbc
5226 wildcat branch road, US
Oct 07, 2009 7:57 pm EDT

you must not know how to read or follow directions. The wal-mart debit card has helped alot of people out that dont wont a credit card. The appilication process is quite simple and it works just like a credit card that you put money on. And those outrageous fees of $3.00 's to load money on to your card must have really hit you hard. They have a maintance fee every month of $2.95 just like a credit card only those fees are MUCH HIGHER! But the problem is its a debit card and not a credit card so it takes your money right then instead of at the end of the money when you make your credit card payments You could have went to a atm and got the rest of your money off the card. You just want ot fuss about something.

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Debra in Ms
, US
Aug 08, 2009 11:12 pm EDT
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I agree with the complaint on this. My sister does not have good enough credit to get an account at a bank. She needs to pay her bills online. Therefore, she bought a walmart money card. Someone got her number and used her card to buy something on Craig's list for $350.00. Unfortunately, she is a single parent and only gets paid once a month. Imagine how many groceries her children will do without this month. Walmart money card did not care. She caught the transaction the same day that someone did it and they still would not reverse the charges. What kind of company does business this way? I say to all DO NOT USE WALMART MONEY CARD! They are a rip off.

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ZTC0420
Aiken, US
Jul 20, 2009 9:32 pm EDT

Please, don't take offense - I am just curious. Why would you even use a wal-mart money card? It is ten times safer (not to mention cheaper) to use a real bank account with a real debit card backed up safely by legit Visa or Mastercard logos. Or better yet, an actual credit card, which is even safer to use than debit - because if someone gets that card number and starts spending, it's not coming out of your hard earned money, and it can be turned over as fraud much easier. Don't fall for wal-mart finance products, get a real bank account with a large or local banking firm (not bank of america) and feel much safer about your money.

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12:15 am EDT
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Walmart - music played inside of store

I had the worst shopping experience in Wal-Mart, July 15, 2009, (evening), that I have ever experienced. Normally I listen to only Christian music at home/in car, etc. That evening the music was as close to Arab, with monatone repeat of chanted(hummed and rather high pitched) sound that repeated over and over); to interludes with fast paced but nerve...

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4:12 pm EDT
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Walmart - failure to fulfill obligation of agreement

I purchased a 40" Samsung flat screen from Walmart Jan. 2009 I also purchased an extended warranty on the same day. In June 2009 I activated the warranty. The warranty center had a local tv repair pick the tv up from my home. 1 week later I call the repair center--they informed me that they were not allowed to order the necessary part and the warrant center...

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2:40 pm EDT
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Walmart returning item

The weekend of July 4th we had a family reunion we hosted at my parents home. We did all the shopping for supplies and food at Sam's and Walmart. Within the 2 week period before the reunion up to the weekend of the 4th we spent $1500 at the 2 stores. One item that was purchased on 7/2 was an airmatress for $45 because we were expecting alot of company and may need it but ended up we did not need it. The box was not opened at all so we went to return the item 1 week later and was told it is a Corporate policy and they could not take the item back. We explained we did not use it and the box was not opened and we had the reciept but they still refused to take the item and refund the money. We checked and there are no signs around the department where it was purchased that it is a non returnable item and it is not noted on the reciept that you could not return it. I could understand if the box had been opened but it wasn't. We did all our shopping at Sam's and Walmart even before the reunion. They have a sign at the desk where you return items but who goes and reads it before they shop. They could have a notice to appear on the register when you purchase it to advise the customer that if purchased it cannot be returned or even on sign where the merchandise it displayed that it cannot be returned. My parents also pastor a church and buy all the supplies at Sam's and Walmart. My mom passed up 2 other grocery stores and Kmart, Dollar Stores to get to Sam's and Walmart everytime she goes shopping for supplies and groceries. She probably has spent thousands of dollars between her personal needs and the churchs in the past year and they wants to lose that busisness over a $45 air matress. Walmart is getting way to BIG.

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Chuck Kaye
Orlando, US
Jan 14, 2010 11:49 am EST

I had the same problem today with an unused air matress. We determined that a separate pu, p was needed so we purchased a self contained matress and tried to return the original one without the pump. They woudl not take it back. We have both a Target and a Walmart here. So it makes it easier now to decide which one to go to first.

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alissa81
Chatham, CA
Jul 21, 2009 6:01 pm EDT

i have never had an issue with Walmart not taking back items. ever.

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2:01 pm EDT
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Walmart customer service

I was in the Super Wal-mart on Pendleton Pike just the other day. I can completely understand that they are going through improvements and remodeling. I went to the bakery and just wanted to ask someone a question. I even saw the sign that customers would not be able to even order anything until the next day. But again, I only wanted a question answered. My sister was throwing me a baby shower that weekend and we were looking at cupcakes and cake options from the book. A Wal-mart employee asked if we needed help. We told her that we were looking at cakes. She immediately stated what the sign said in a loud manner. I said okay, but I just wanted to know how much this type of cake would run me. I just needed an estimate because we were planning on coming back the next day. She then told me that the person I needed to talk to was at lunch and she walked away. Why is there only one person in this section, or any section, who knows prices? And why is there any reason to be rude about it. I would think there would be a list of prices for cakes that are in a book, preplanned designs. We ended up going across the street to Krogers. They were nice and wonderful and I even said thank you for being so kind. And we like their price too.

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Terry Nowosad
,
Aug 05, 2008 9:54 pm EDT

To whom it may concern: I am writing you this letter because I am very disappointed in the Wal-Mart at town and Country in victoria. I realize that they are renovating but I feel that they are not accomodating the customer. My family and I spend a lot of money in this store and it is very frustrating that you cannot get the product or service that you should be getting. When you ask for help you either get snubbed or put off to someone else. The service in this store has dropped trumendously and as for the product, there is none. I have been buying clothes for my husband and myself for over 4 years there and up until now I am not able to. They used to carry big and tall and now you can, t even find it in the store. When you go in for a perscription you are told 20 minutes which turns into 1hour it is just terrible. I guess customer service sure isn, t what it used to be. I was in there today and asked a lady where the tents were she pointed me in the direction and walked away. When I went back to look for her to tell her I could not find the tents, she snapped at me and said mam I am looking for them and trying to help you! I am sorry but I do not think she tried to help me, when I looked through all the iles myself to find that they did not even have one tent in the store I left and walked out. To bad they lost a sale. I guess I feel that the customer service should be more than it is, but I also feel that the product should still be coming back into the store even though they are renovating. I sure hope that when the new store is up and running that they will be more polite to there customers, and that the product will be in the store, maybe then will I return to see what kind of service I will be getting.

sincerely
Terry Nowosad
terry.nowosad@hotmail.com

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AZCardinalsGuy
Chandler, US
Jun 15, 2010 10:53 am EDT
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I just had to get this out there after after being shocked by the lack of customer service I received from Wal-Mart. Here is my story:

I went to Wal-Mart yesterday and purchased some ground turkey logs to use to make turkey burgers on the grill. Well I cut open the package and squeeze the meat out into a bowl and I am immediately met with a very fowl odor. Actually that description doesn't do it any justice. This completely REEKED, like to the point where I'm boderline gagging. I look at the meat at its a light green color. I look at the package and it says use by 6/7/10. It is 6/14/10. Completely disgusted I put the rancid ground turkey into a plastic bag and tie it up and then I put that bag inside another plastc bag and tie that up and put it outside in the trash where it will have to sit in the blazing heat for 4 days before my trash is picked up.

So I get the phone number to the store from my receipt and call them. I explain the situation to a girl there who tells me to bring the meat back to the store. Uhhh, ok I'm not carrying rancid meat with me and putting it in my car. She says she understands, can I at least bring the package. Again I explain this was a ground turkey roll and I am not going to fish out the package which again would contain bits and pieces of rancid meat. She then says ok, that is fine just bring in your receipt and "we will take care of you." I take down her name and write it on the receipt and tell her I won't be able to go until tomorrow. She says that is fine.

So I go in to the store store the next day and go to the customer service counter. I explain the situation and give my receipt to the girl working at the counter with the name of the girl I spoke to written on it. She immediately just starts shaking her head and saying no, you have to bring in the product. I again ask her to use common sense and consider that my product is rancid fowl smelling meat that I immediately threw away packaging and all. I spoke to the girl whose name is written on the receipt and she told me it would be fine to just bring in the receipt and she acknowledged she knew her but then says well she knows we cant accept a "return' without the product or packaging.

At this point I tell her look its not about the damn $3 or $4 its the fact that I bought a meat product from the shelves of this store that had expired a week ago and stunk up my entire house and had me on the verge of puking and someone needs to know about it. She says hold on let me get my managaer. manager comes over, I again go through the whole story and get well I'm sorry but without the product/packaging there is nothing they can do. I then tell him they are going to lose a customer over this and he just keeps repeating the same lines. I walk out disapointed and amazed that they would actually treat their customers this way. I am now officially done shopping at Wal-Mart for ANYTHING.

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hatewm
, US
Aug 25, 2010 6:07 am EDT

If you only knew what wal-mart employees have to deal with maybe you'd understand. i work for the hell hole but i try my best not to support wal mart.

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MARY BREWER
Chicago, US
Jul 18, 2010 7:51 pm EDT

im a customer with this firm and they stole my monies out of my account an ive tryin to retrive my funds my name is mary brewer

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dmfan88
Pulaski, US
Oct 07, 2009 1:42 am EDT

Good for you! Keep going to Kroger, Wal-Mart has plenty of other people to keep their business alive.

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blue_agate11
Germantown, US
May 13, 2009 6:04 pm EDT

I undertand how you felt completely. I have been dealing with these types of issues in my local Walmart store ever since we moved here 10 years ago. You can't go in there unless you have unlimited time to spend and, you don't want to go in there if you're in a bad mood, your visit will make it worse. For some silly zoning reason, Montgomery County in Maryland USA, will not allow the super centers to come into the county. We're the only county in Maryland that does not have Super Walmarts or Super Targets. My local neighborhood Walmart has always been one of the messiest places to shop at. Not only that, they never seem to ensure that they have enough people to wait on their customers. I have been in there when only one cashier is working and all the other registers are empty of personnel. As to the pharmacy well that is another fiasco. I was told one evening when I went to drop off a prescription that I needed filled that I would not be able to take it away with me that evening. When I asked why the pharmacist on duty just snapped back that she didn't have any body else to help her. My retort was well your personnel problems are not my problem and I will take my prescription business elsewhere. There was one six month period where that store became a pleasure to go into even with the hassles of having to shop in the middle of an extensive renovation. Whoever they had as the head manager in there did an excellent job with whipping their sullen employees into shape. If I needed help to find something there were many times this lovely man personally took me to where the item was. Unfortunately, after the renovation was completed, he was transferred to the Super Walmart much nearer to his home. I can't blame him for wanting to be closer to home what with the gas prices but, it wasn't long before that Walmart began to go back to their old ways. I continue to go there because I don't have much choice. I don't have a car therefore, it is easier for me to walk across the street to Walmart. I used to work for Target and Target never let the lines get backed up like Walmart does. As to the store greeters, I find it particularly silly that they have to see your receipt. The only time you should have to worry about viewing a customers receipt and packages is if the alarm goes off which it sometimes does if the cashier has not swiped any electronic doodad properly. I do have to admit tho that they took care of me when I lodged a complaint here about an inferior pair of glasses that I had gotten from the Vision Center. I hadn't had them a year yet and they were already falling apart. I kept losing the lenses out of one side. I was actually on myway to Walmart when I got a bit of something blow into my eye which necessitated me to remove my glasses. When I went to take them off, the left lens popped out onto the blacktop. Thankfully, I was right there and could retrieve the lens. I went to the vision center and theyput the lens back in and put a permanent screw in to hold it. Unfortunately, when they put that permanent screw in, it warped the frame badly and the right side lens started to pop out. When the left side lens popped out after that permanent screw, I had had it. I took them back in and told them I had never had such an inferior pair of frames. I have worn glasses all my life (since first grade). Glasses are very important to me and I never mistreated any glasses I have. I do like to see what is going on. Well I was told that there was no warranty on frames past the original 30 days. Since this was about 8 months later, that put me out of business. I was not in a position to be able to buy another pair glasses. As it was when I got that pair, I had to take the money for our electric and gas bills to pay for the glasses and just worked out paying those bills with the respective utilities. I was in better shape financially to get another pair of glasses but, I didn't feel that I should have had to. I complained here and I was surprised that I got a call from both corporate managers in charge of the Vision Centers. I was told that I would get a whole new pair of glasses at no charge whatever style I wanted and new lenses. I was gobsmacked to say the least. I didn't expect that I would get any kind of a resonse since I had complained before on the general sloveness of that store and the unfriendly attitude of the employees. Obviously this is a problem that is not restricted to just one store it's nationwide and international wide. You would think that the powers that be with Walmart would realize that they need to revamp their whole system. Unfortunately, they also realize that they beat just about every body else out on prices for most things and people are going to continue to shop there no matter what has happened or how rudely they've been treated. When it comes down to it, money talks and BS walks. One final venting complaint tho to see if any other Walmart store goes thru this. Has anyone ever gotten frustrated with the fact that their buyers do not pay attention to what moves? I find it increasingly frustrating that I will find a product that I like and when I go back to get it again, you won't see it. I love their brand of pre-cooked sausage patties (at least our local Walmart has a freezer case). They are a good buy and do not have unidentifiable bits in them to hurt your teeth. I couldn't find them for the longest time. Thankfully they have begun to show back up in the freezer case again. Oh and here's another one. This store has pallets full of stuff piled in the middle of the major aisles for stocking. They had so much stuff at one point they had the section where you pick up the lunch box pies and other baked goods blocked on almost all sides to where you couldn't reach a product. When they had first completed the renovation, the store was nice. I was finally able to walk thru there without fearing that I would get hurt but it's gone back to its old sloppy self again. UGH! Even with all these aggravations, I will continue to shop there for the prices but it sure would be nice if we didn't have to put up with this kind of abuse in order to save money. If it wasn't a considerable amount of money that I've saved, I wouldn't shop there.

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9:38 pm EDT
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Walmart bad batteries

In April 2008, I bought top of the line battery for security and had to wait several hours for installation.
Less than a month, battery failed and I had to jump start it. I again had to wait at Walmart for several hours and was told a cell had failed and the battery was bad. Less than a month later I again had a battery problem and was again told there was a bad cell. I asked for a refund and was told no. Within a few weeks, I again had problems starting the vehicle. When I brought it in to Walmart, I was told it was a loose connection…but Walmart had installed the battery! Now in July 2009, almost less than a year later, I again had problems starting my car. After a jump start, I was leary of driving the distance to Walmart AGAIN, and went to AutoZone where they tested the battery and showed me how the test machine showed it was BAD. I called Walmart and was told that if I brought it back in, they would give me a new battery…but with how many good cells? Walmart batteries SUCK! Beware…..a top of the line MAXX-75N battery….and you can’t trust it. I’m done….AUTOZONE is my HERO!

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lchas
, US
Oct 25, 2016 5:33 pm EDT
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Same thing happened to me in Clinton, ms. Was reading 11.7 one battery, the other read 11.9, told me they would have to be charged, 1 hour forty five mins. later the printout showed 350 cca on one and 425 cca on the other, these were 950 cca batteries, they still would not replace them, my daughter took them back next morning showed the manager the printouts he gave her 2 new batteries, 100 miles wasted,

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Walmart fraudulent charges

I got a Walmart prepaid money card so that I could be secure in knowing that my daughter who is away at college would always have money available to her in an emergency.
Twice since I got the card they have allowed fraudulent charges to my card. The first time I called them and told them there was a fraudulent charge from a hotel. The next day they allowed the same hotel to charge my card two more times. Then a gas station charged me for gas I didn't get because the pump was messed up and I had swiped my card. The gas station put a $70.00 hold on the card. Both times this happened I had to argue with a customer service rep and be very rude to them to even get a supervisor to call me back. The first incident the supervisor was nice and apologetic and told me since I had already reported this company for fraudulent charges, I wouldn't have to wait the ten days. He told me my acct would be credited the next day. I should have known this was to easy and it had to be a lie. Of course, the next day was a Friday and when the money wasn't there I called back and was informed they do not post credits on Friday, Saturday, Sunday or Monday so it would be Tuesday. The bad thing was that I didn't even ask for them to refund the original fraudulent charge during any of these conversations. The last time, with the gas station, my daughter was out of town and I had went that day and put $100.00 on the card so she would have it should something happen. Well, something happened and she was in another state with no funds and I was in another state for a family wedding, so I had to wire her money. I should have known better then to put money on this card but didn't want her to carry cash. ANYBODY WHO IS THINKING OF GETTING ONE OF THESE CARDS, DON'T! If you have one and they haven't messed it up, THEY WILL. THE CUSTOMER SERVICE PERSONNEL ARE EXTREMELY RUDE AND YOU CAN NEVER GET A SUPERVISOR AND IF YOU DO, THEY ARE GOING TO LIE AND TELL YOU WHAT YOU WANT TO HEAR BECAUSE THEY ARE COWARDS. YOU WOULD THINK A COMPANY LIKE WALMART COULD DO BETTER THEN THIS!

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401382
fart, Illinois, US
Feb 14, 2010 1:00 am EST

ive had 2 walmart money visa cards and had my account hacked both times now and ive decided no more walmart visa cards for me thanks ! the first time someone tried to book a 328 dollar airline ticked from ireland with a company called ryan air..but lucky i only had 5 dollars on my card so it just showed a decline charge..the second time was last week in sweden someone charged 3.50 for a service called freeway apps.. plus i had to pay the 7 cent international usage fee.

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Walmart employee

This morning I was in super walmart grocery dept. shopping at 5:00AM and employee ( Ms. Pomra ) was working in the bread aisle. Ms. Pomra took off her shoe and scatched the bottom of her foot on the edge of the bread shelf. I reported this to the manager at this time. He walked up to the end of the aisle and stood there. NOT SAYING A WORD TO HER. He then walked away. As he got close to me I said something to him about not talking to her at that point. Because she could have done this again if she hadn't already done it before I seen her. I think this was very unsanitary. How would she fine if she had seen someone do this. I told the manager that I was reporting it to the health dept.

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Laura Trask
Keene, US
Feb 23, 2009 6:07 pm EST

I had arranged for a photo of 6 of my grandchilren, myself and my husband to be done on the 15 of February.
When we arrived the photographer had no idea how she was going to do the pictures. The children ranged from 3 months to 3 years of age. My adult children were the ones that arranged where and how the kids should sit and on top of all of it they were the ones that entertained the kids so that we could get the pictures done.
When all was said and done the package cost me $149.99 and I felt like we were the ones that were doing all the work. My children and grandchildren all traveled from different areas of NH in order for this to happen and I was utterly disappointed with the service that we received.
I would like to know if someone plans on making this better as I was far from pleased with this whole experience.
Regards
Laura Trask
Keene NH

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Steve Hollander
Killingworth, US
Oct 03, 2010 3:46 pm EDT

The way you folks run your super Walmart stores, it is just a matter of time untill you follow in K-Mart's undoing. Remember, they were the largest at one time, forgot how they got there, and filled chapter 11. I was in your New Haven Ct. store today. I don't care how low your prices are. If ytou are constantly out of things, and one has to wait 10 people deep at the 6 or so open registers, more folks will do like me and the other 3 people. We left our carts with the items in them, and walked out of the store. Steve shollander01@att.net

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AtreiyuSwift
Milaca, US
Apr 20, 2009 12:46 pm EDT

Ma'am I understand. Sometimes it's almost better for the parent to be posing the children. Especially if they're moody. Who knows your kids better than they're own parents? no one. Dealing with 6 little kids THAT YOUNG is difficult for a stranger. Photographers aren't god. They cant always work miracles, they're just there to snap the trigger. And almost all photography studios are gonna be spendy. There is no such thing as a cheap studio.

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Walmart payment

i have been trying to contact a person to talk to about my balance on my ge crediy card but have found it impossible to do.so if i have a complaint who do i talk to?all i get is a recording of my bill which i already know cuz it's setting in front of me.my problem is my balance, ive never been late on my payments, my min. payment is 15.00 dollars and i send 20.00 dollars everytime.on my bill i got this month it says my previous balance was 278.95 dollars.i sent my 20.00 dollar payment in and now it says my balance is 294.25 dollars.that dont make no sense to me.i make my payments, i try to be very good about this and my balance goes up instead of down.who do i call?what do i do? does anyone even care?I DO-------

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Walmart logistics from hell!!

For anyone out there considering making a purchase via Wal-Mart’s website - please take heed! I purchased an Apple iPod from their website on 6/26/2009 and was advised that the arrival date would be between 7/10/09 - 7/14/09. I received an email from Wal-Mart yesterday - 7/12/09 - stating that my "order is cancelled" and that I should receive a refund within "2 to 4 business cycles". When I called the online customer support number to get further information all they could tell me was that my shipment was "lost in transit" and that they didn't have any more info. I asked to speak to a manager and the rep told me that all of them worked in the “same capacity” and that no one could provide me any further info about what happened to my order - not even the supervisor. Now how in the hell, are they supposed to be the ones to handle the online shipments but can't tell you anything about them or provide any assistance? Next, I called the Wal-Mart Corporate office and all they did was take my contact information and told me that they would have a manager from the Online Support Department to call me - the same nimrods that supposedly couldn't provide any further assistance from my initial call. In short, I basically received the run-around from Wal-Mart associates and the impression that I should just deal with the shortcomings of Wal-Mart’s logistics. I advise everyone to really think twice before placing an online order with Wal-Mart. I found that especially with electronics, Wal-Mart’s prices are very comparable to other stores like Target and Best Buy - who provide shipments within 24-48 hours! I wish badly that I would have chosen to patronize one of them instead of Wal-Mart. I have learned from this incident and I suggest that you do the same!

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edgerton
Blythe, US
Jul 03, 2010 11:39 am EDT
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It sounds as if Walmart has issues with their shipping. We were to recieve a flat screen tv yesterday, and it did not arrive. Their tracking system is rediculous! According to that, the order was at LAX on the 23rd of June. This is about 300 miles from where I live - and it is now July3. After reading about the lost order, I fear this may be just what we are facing (lost, stolen). My husband is horribly disappointed. Some Father's Day gift this turned out to be.

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Walmart paid for new product used

Drove over 80 miles to purchase pedi/paws nail trimmer got all the way back home to fined out it is a used product they put back on the shelf and charge new price

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Walmart checkout

Wal Mart Grocery offers all night shopping, but at 8 or 9pm there are only 1 or 2 checkers. This has been going on for 2 years or more. The lines are way too long and the check out is slo...w. I have expected others to complain, but if they have, nothing has been done about it!

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Beckon
, US
Jun 04, 2012 12:05 pm EDT

Not only are the lines long but check out is held at a small "so many items, or less" lane. I deeply feel sorry for the 75 (or older) yr old cashier that is lifting and scanning heavy items with no help, as the other cashier is busy with her lane. The result was I had to pull my scanned grocery's that was placed in the bags, off the spinner and place them on the floor until my shopping cart was empty of my selections. I then had to lift all my grocery bags off the floor and back into the cart. Another annoyance, I understand that floors need to be waxed and what not, but a few grocery isles were roped off and closed down and the smell of the chemicals was enough to knock any one over. Previous"open" Isles must have recently had the floors done, as it was noticeable that some of the liquid chemical was on the shelf's, spoiling the produce. I seen the last box of Rice Milk leaking due to it. Among my purchases I was ground hamburger and a coconut in which were both spoiled only noticeable after I drove my 30 miles back home. The coconut was heavily molded inside (opened the next day after purchase) and meat smelled spoiled ( opened right away to portion) to place into freezer bags). So I am calling to see if I can be refunded my spoiled produce, I surly can bring with me the spoiled produce to!

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tired shopper
Fort Worth, US
Sep 15, 2009 4:29 pm EDT

The Wal-Mart grocery in the complaint is on Meadowbrook Dr. in Fort Worth. The time of the occurrences is between 8pm and 9pm on Sat. and Sun. nights and the lines are 8 to 12 deep. After waiting 20 minutes and getting no closer to check out, I walked out mad!
There is no excuse for this! It happens every weekend!
I don't know where you work and shop, but it certainly is not at this store or at these times, so do not as tho you are an authority.

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mr.overnights
, US
Jul 16, 2009 3:13 pm EDT
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Sweety, there is a fine difference between "the customer is always right" and "the customer is a spoiled brat."

At the four stores I've shopped at (one of which I work for), they typically shut down most of the registers for security reasons at 12:00. The primary reason is that one CSM cannot manage five or six registers and still be expected to get the other tasks (including fixing up all the messes that you, our beloved customer, make.) completed.

There is also a practical reason behind this: between 12:00 and 7:00, we average a rough total of 150 check outs between the two registers we leave open.

Too many times, when I'm running a register, I'll have a customer standing in a line of maybe three people ### about how long they're having to wait. The average checkout time is approximately 2 minutes (speedy register) or 5 minutes (belt register.) but these people cannot wait the ten minutes necessary to get checked out.

The solution is simple: if you don't like waiting in a short line overnight, wait in a long line during the day, and stop yelling at us underpaid, already mistreated Wal-Mart skeleton crew minions.

P.S: On a vindictive note, the proper procedure for checking out when lines get two long is as follows: call managers to front of store to help with lines, then call for stockers to serve as "backup cashiers". Next time you are in a ten minute line and can't wait, demand that you speak to a manager, and when he arrives, demand that he checks you out. You'll get an appreciative chuckle out of the other two cashier's stationed there.

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Walmart disabled access

when i came to walmart with my daughter for a few things i asked the door greeter if they had a motorized chair as i had my right knee bandaged from a torn ligament and could barely walk . after waiting about 5 minutes for the door person to finish his personal conversation with a leaving customer i was told there was one at the food entrance . i asked if someone could bring one to the main entrance . the door person called on his radio and told me there was only one person there and they could not bring it and turned his back to me . i limped about 10 feet in that direction then i turned around and told my daughter who was holding her small baby that i wasn't going to walk all the way to the other entrance to get it . i was mad at this point and wanted to leave. i find it embarassing enough to have to use one but even on a good day i hurt very badly after shopping in that big a store. i only do it for my daughter . after this experience i will think real hard about where i can get what i want that is in another store. i think your company should be ashamed by this . i try not to ask much from people but when you are hurt and it is obvious and then be dismissed like too bad for you lady shows the real company spirit.

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temerril
, US
Dec 05, 2017 9:19 pm EST

I was visiting store Walmart area electronics isle were . their were sight of products unlabeled with out sticker stamped prices tag e with bar code nor or, upc code scan bar. with out an question by doubt that my cell phone would be my personal use for scanning the item .for this situation my app . down loaded from google play app store .1 as a co worker. utensoil and supplies are provided to a department store as well as supplies are supplied to house holds from making, .an in store .purchase, , , , , 2 ' I was so excited to see the products in the display area isle, that I had viewed on Ebay, and also wish, amizion .com too''''''
3 no single imployee was near counter photo cell phone department, that was visible at the time ... little shortly after 2:00 P.M. ET...
4 '''I was uncertainly, Un Shure, that My visit to this Department store ...was welcomed . as an Citizen my Tax i.d Do matters in FACTUIAL means...AT MY TIME OF NEED . OFFICE SUPPLIES BUSINESS ORG.
5 out ! of an Questionable doubt this product was non un affordable . what, A sad Long trip back to Georgiana ...
6 sir, is there something that . I can help you with . ...yes I'm tring to figure out the prices of these products . I'm not shure ...lmao lol
'''''''''I have served the city of Andalusia Al 36420 as well as mobile Al 36604 an also Georgiana 36033, and Greenville... ceo, pres, corp.sgt. master Williams Neal o JEMERRILL true or false . explain ... I'm so severly saddened . I WAS SETTLED IN HEART. A PURCHASE FROM THE DELI DRUMLETS 5.49 LB
WAS SO GOOD AN TASTEY TO ME $1.49 PEPSI PRODUCT / REG #1 MY CHIP DIDNT READ THE CARD SCAN . AND ONE SWIPE TRANSACTION COMPLETED . WELLS FARGO THANK YOU!

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mrspenguin
Winona, US
Apr 23, 2011 12:45 am EDT
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That's odd, in my experience if one door has carts and the other doesn't, a supervisor is radioed to go get one and bring it to the other door. If it's busy you still may have to wait a little while until someone is able to do it, but again, it is a courtesy and sometimes they are all in use and you won't be able to get one until another customer brings one back anyway. People need to stop expecting to have one available every time they shop...other customers use them too. Get your own or a wheelchair and you won't have to rely on others for anything.

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KixStar
Your mom, US
Jul 31, 2010 11:22 am EDT

Or you could buy a set of crutches for $20 at your local drug store. But whatever. You probably think someone should just give them to you.

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Walmart - rude customer service/transaction

I just had the worst customer service experience. I have a money card from wal mart which I only use if I dont have my check card available. I made a transaction to a company and the card was declined. When I contacted wal mart they told me I only had $1.00 avaliable and I put $120 on the card. When I called wal mart they told me that because the company...

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Walmart pharmacy

To whom ever will read this.
I just had another agravating time at the walmartpharmacy on us92in auburndale fla. My husband has had a bad case of diarrhea sincewe came home off vacation on june 15 2009. He went to the dr. & got a perscription for lomotil which I took to walmart. The first one I took they said they were out of lomotil and I would have to come back the next day. Then another pharmacy worker asked what the problem was and told the other worker that they had it and why was she telling me we didn't, answer (Well it says we're out) and the new worker said no it says it is the next perscription to be filled. So I waited 5 minutes and got it for $10.00 and left.
The dr. Had to call in refill and I went to pick it up and they said my husband had already gotten to many refills at the walmart in lake wales and he could not have any more, I asked why would he go to lake wales to get this medicine when he works in tampa and lives right down the street from auburndale walmart. She said she had no clue but would not give him any medicine. So I asked if she had his name spelled right and she had typed in a completely different name than the one I had spelled out to her when this pick up started, she had put in hustien when I had spelled out houston. Then she checked the stock and they were out so I had to wait another day to get his medicine and when I wen back to get it the price was $26.50 I asked about the $16.50 difference from last week and she said there was a note on his perscription page that he did not want generic. Well why didn"t they see that last week? So I just paid the higher amount and left very very angry. I will no longer take his perscriptionstothis walmart pharmancy. They have no clue as to what's going on and I really don't want him injured because of their stupidity. Thank you for reading this and make sure you check your med's bag before purchasing!
Mrs. Robert houston

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Walmart bad customer service

I have always gotten my pictures taken at walmart and, have never had a problem until this past couple of weeks. First off the photographer was not like any of the other photographers I have eve had at walmart. She did not seem happy about her job at all she wasn't enthuziastic about it at all. All times I come there with my kids and all the photographers play with the kids to make them smile and get them prepared for the picture. not this one {Malinda Nemeth} she was behind both times I went, the last time I brought my daughter and her friend and we waited 1hr and a half. she did act like she want us there {because it was close to closing time for her}. Im extremly disapponted. When i arrived there at 5:00 {app was at 5:30} she was chatting with her sister like she didnt have any other customers after she was already behind. She didnt pose my children I had to. That was just the second time in the past two weeks that I have been there with a bad experience. The first time i had to sennd my pictures back three times.

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Walmart wal-mart money card does not work

Don’t buy a Wal-Mart Money Card! I received a Wal-Mart Money Card as a gift some months ago. Wal-Mart sells it so it is difficult to use. So often Wal-Mart gets all the money on the card.

To use it, the card requires a code from the register receipt. But people give me just the card in the sealed folder it was purchased in without the receipt. That sealed folder does not tell you the piece of information you need to activate it. So you buy the card to give it away and the user cannot use it.

I cannot remember who gave me the card so I don’t know who to ask for their register receipt. Do they still have the register receipt?

My local Wal-Mart store cannot help me. Both Wal-Mart toll free numbers to serve this product have no human interface and I can get no resolution from them.

What a scam!
7-2-09

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bruceeweir
, US
Aug 08, 2010 1:40 pm EDT
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Well I was going to say something but Jesse kind of summed it up. About all I could add is if a friend gave you this card, get new friends. That one is too much of an idiot to listen to the cashiers when they explain(and they always do, they could lose their jobs otherwise)how to activate and use the card.

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Jesse Trevino
Colorado Springs, US
Feb 08, 2010 9:39 pm EST

Hey Crack Head! THese Cards are for the picking at the registers so as you said they have to be actived! so "WHO EVER" gave it to you never actived it, , , , some friend ha ...this sounds more like you stole the card and are now trying to say that it doesn't work...hmmm who is the scam, , , , , ,

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Walmart will not activate card, make me wait 7-10 days for a refund

I bought a Walmart Money Card from walmart in Foothill Ranch CA. This is a pre-paid credit card. I paid 6 dollars for the activation fee and loaded 200 dollars onto the pre-paid card. I needed this pre-paid card to pay a bill online. When I attempted to activate the card online, I was given an 800 number to call, to complete the activation. Of course the office for the 800 number was closed so I waited untill the next day and gave them a call. They informed me that they cannot activate my card because I have "negative activity" on another pre-paid card. This was news to me because I don't have any other pre-paid credit cards. They could not provide me with any information regarding this "negative activity" not the company name or the card name, nothing. So They must process a refund for me. I say ok, I'll just go back to walmart and get a refund, but they said I could not do that. The only thing they said they can do is send me a check for the refund which of course will take 7-10 business days. Or I could get it expedited to me, but of course I would have to pay 20 dollars for this. I find this whole situation ridiculous. I have no other pre-paid accounts so it is impossible for me to have negative activity on one. So because of their computer mistake and their unwillingness to rectify it, I am out 200 dollars untill they decide to mail it to me. I cant afford to lose 200 dollars for a day, let alone 7-10 days. I wrote this complaint so that people will see it and stay away from the WALMART MONEYCARD. thank you.
Kevin

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Victoria1923
, US
Sep 07, 2015 5:00 pm EDT

I have similar situation as many of these complaints. I put $170 on a card and they could not activate my card and after soany run around I told them just to send the refund check. Anyone who was sent a refund check how long did it actually take?

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shaun rice
Houston, US
Jun 19, 2012 7:00 am EDT

Walmart money card [protected] I called and tried to activate this card, negligence on your staffs behalf, by inputing the wrong information, caused the card to "lockout "as inactive. there4 prohibiting me or the representive to further activate the card now! Now I have to wait 7 business day for "them " to make interest off the 100.00 I paid them, they refused to activate the card because they could not find my address. Reps names: leanne, alane, Alfred, and Justin; all was patronizing me! And refused to give me my 100.00 activated on the temporary debit card. My number is [protected] my name: Shaun rice, its not far the companies my interest in there bank off me on a 14 day turn around, 7 days to send refund, 7 day to clear my bank. And I loose time, an money in the delay process for "Walmart Money cards" gain . I am left in disparage as to the service I received from this company.

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KattBrioni
Phoenix, US
Dec 01, 2011 4:25 pm EST

I have also had a terrible experience with the Walmart Money Card. And I will never ever do business with this company EVER in my entire life. Their customer service agaents are incompetent of doing thier job right. And they treated me like a theif although I was only trying to obtain a refund on a purchase I got online. I was excited intiallly when I got this Walmart Money Card, but for 3 weks I been currently trying to get my money back from Walmart Money Card, but they are making me send numerous fax of the invoices of my online purchases, so that they can remove a security block from my Walmart Money Card. And after sending 3 differnt set of fax of this information the requested they still haven't help my get MY OWN MONEY BACK. This is not a company that I would recommend to anyone. Any by the way...I still trying to get my money back curently..

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Jazteck
Fulton, US
Nov 26, 2009 7:46 pm EST

Hey,
Go to getmygreen.com and call their 1-888 number. They can fix your issue. I lost my reciept with the activation number and spent 45 minutes on the phone trying to talk to someone at walmartmoneycard.com and got nowhere. I called the number at getmygreen.com and had my card activated in 5 minutes! Walmart cards SUCK, but if you have this issue, this is how you can fix it.

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Dee3377
, US
Sep 12, 2009 8:46 am EDT

As for filling a complaint regarding WalMart's money card, I filed with the better business bureau (BBB). I was refunded the fees that were applied to the cards I closed.

The company that the BBB addressed this complaint to was:
GE Money Bank
PO Box 29102
Shawnee Mission, KS 66201

Walmart complaints go to GE Money Bank. The matter was resolved within a 2 week period.

You can file the complaint online by going to BBB.org. The website will give directions on what to do.

Hope this helps

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Jennilyn
Marion, US
Sep 11, 2009 1:49 pm EDT

I had samething happen to me for $745.00, so I could lose my car, and have no groceries until the get the money to me

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J03-J03
Panama City Beach, US
Aug 30, 2009 12:56 am EDT

### man.
I purchased one of the cards and now I'm waiting and waiting for the money to hit. This is $110 on this card. I have bills to pay and I do NOT want to be held ransom like these other posts. I'm BRAND NEW to this. So why stick it to me? How money hungry can one company be? If I had the info to file those complaints, i would. If you read this and have that information on how to, please give it to me? I'm sick of this.

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Delo
Matthews, US
Jul 12, 2009 4:59 pm EDT

I had the same problem with Wal-mart money card as well. I put $70.00 0 on the card to pay a bill and went home to activate the card. The rude and self-righteous customer service rep (name Dianne- Badge # 0558) told me that I had two Wal-mart Money Cards already that had amounts that I owed monthly fees on. I told her that the first card I reported lost, I therefore, I requested that it be closed way back then and the second one I closed due to unauthorized purchase from a merchant ( I know I called about this one as well because I got a recording on my phone from Wa-lmart about the complaint that I also added as my reason for why I was closing it). She told me that they did not close is but kept it open (despite my request to close both). She stated that before they could activate the new card I purchase and have money the money on it, I would have to pay the fees on both old cards that they kept open totaling around $19.00 in monthly fees. She would not let me speak to a supervisor and cut off my conversation with her by putting me on hold- a long hold at that.

I wanted to dispute this with her further, but they were holding my money on the new card as ransom until I paid the monthly fees on the two other cards that I had closed out and not used in months.

I asked her would I be getting a confirmation that the accounts were closed and she stated no. So this leaves the door open for it to happen to me again

This really irritates me that they could possibly get away with this !

PLEASE EVERYONE FOLLOW MY LEAD AND SEND A REPORT TO THE ATTORNEY GENERALS OFFICE AND THE BETTER BUSINESS BUREAU ABOUT WALMART'S MONEY CARD ACTIVITIES!

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Walmart hired

I put my application in on the internet and put put a 25 mile and your store in eldon called the next day I went for 2 interviews and they ran a back ground check and I passed the drug test and she set up orientation and the day before I was to go she canceled and let me go I asked her to call the store in osage mo. Because I new they were hireing but she said she couldn"t so this lady waisted your money by sending me to the dr. And built my hopes up I just think this woman dosen"t now how to do her job, I was at sears & roebuck mail order for 24 years and we would have been fired if we would of done our job like that.

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benoniman
Pasco, US
Oct 27, 2010 2:09 am EDT

Neither of you dufusses can spell. Perfect for wal-mart work?!

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zkomcmtm
Eldon, US
Oct 27, 2010 1:59 am EDT

Im really confused, were you drunk when you wrote this cause it makes know since and alot of your spelling is way wrong. Just thought you should know, and I agree with you, thats pretty messed up. Really that whole store is messed up, they are rude and never have anything I need.

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Walmart - customer service sucks!!!

The Walmart MoneyCard is the biggest joke! The customer service people have no clue what they are doing! They even lie! I have shopped at walmart for a long time and never received such bad service as I did with the people on the phone to have the personalized card sent to me. I bought my first card, pay $3 plus put $20 on it. Did not know that I could not...

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Walmart Customer Reviews Overview

Walmart is a leading retail giant that offers a wide range of products at affordable prices. With over 11,000 stores worldwide, Walmart has become a household name for millions of shoppers. The company's online store, Walmart.com, has also gained immense popularity among consumers.

Walmart.com has received numerous positive reviews from customers who appreciate the convenience of shopping from the comfort of their homes. The website is easy to navigate, and customers can easily find the products they are looking for. The site also offers a wide range of products, including electronics, home goods, clothing, and groceries.

Customers have praised Walmart.com for its competitive pricing, with many stating that they have found products at lower prices than other online retailers. The website also offers free shipping on orders over a certain amount, which is a significant advantage for customers.

Walmart.com has also received positive reviews for its customer service. The company has a dedicated customer service team that is available 24/7 to assist customers with any issues they may have. Customers have praised the team for their prompt and helpful responses.

Overall, Walmart.com has received overwhelmingly positive reviews from customers who appreciate the convenience, affordability, and customer service offered by the website. With its wide range of products and competitive pricing, Walmart.com is a top choice for online shoppers.

Walmart In-depth Review

Product Range and Variety:

Walmart offers a wide range of product categories to cater to diverse customer needs. From groceries and household essentials to electronics, clothing, and furniture, they have it all. The variety of products available is impressive, with numerous options within each category. Walmart also offers a mix of well-known brands and their own private label products, ensuring quality and affordability.

Pricing and Value for Money:

Walmart's pricing strategy is competitive, offering affordable options for budget-conscious shoppers. Their prices are often lower compared to competitors, making them a go-to choice for value for money. With their everyday low prices and frequent promotions, customers can save significantly on their purchases without compromising on quality.

Customer Service and Support:

Walmart provides multiple customer service options, including phone, email, and live chat, ensuring convenience and accessibility. The responsiveness and helpfulness of their customer support team are commendable, as they strive to address queries and resolve issues promptly. Their return and refund policies are customer-friendly, allowing hassle-free returns and exchanges.

Online Shopping Experience:

Walmart's website is user-friendly and easy to navigate, making the online shopping experience seamless. The checkout process is smooth, and they offer various payment options, including credit/debit cards and PayPal. Product information is readily available and accurate, helping customers make informed purchasing decisions.

Shipping and Delivery:

Walmart provides a range of shipping options, including standard, expedited, and free shipping for eligible orders. Their delivery speed is reliable, with most orders arriving within the estimated timeframe. The packaging is secure, ensuring products are well-protected during transit, and customers receive their items in excellent condition.

Customer Reviews and Ratings:

Customer reviews and ratings for Walmart are generally positive. Customers appreciate the wide product selection, competitive prices, and reliable service. Some common positive feedback includes fast delivery and helpful customer support. Negative feedback often revolves around occasional product availability issues or delays in customer service response. Overall, customer satisfaction with Walmart is high.

In-Store Experience:

Walmart stores are known for their cleanliness and organization. Shelves are well-stocked, making it easy for customers to find what they need. The staff is generally helpful and knowledgeable, assisting customers with their inquiries and providing guidance when needed.

Community and Social Responsibility:

Walmart is committed to social and environmental responsibility. They have various initiatives in place to promote sustainability, such as reducing waste and supporting renewable energy. Walmart actively engages with local communities through charitable donations and volunteering efforts, making a positive impact on society.

Loyalty Programs and Discounts:

Walmart offers loyalty programs like Walmart+, providing members with benefits such as free shipping, fuel discounts, and access to exclusive deals. They also have regular discounts and promotions, allowing customers to save even more. These programs provide significant value to frequent shoppers at Walmart.

Overall Rating and Recommendation:

Based on the evaluation of different aspects, Walmart deserves a high rating. Their extensive product range, competitive pricing, and excellent customer service make them a top choice for shoppers. Whether you prefer online shopping or in-store experiences, Walmart caters to your needs. We highly recommend Walmart to customers looking for quality products at affordable prices, backed by reliable service.

How to file a complaint about Walmart?

1. Log in or create an account: Ensure you are logged in to your ComplaintsBoard.com account to proceed. If you do not have an account, please register by providing the necessary information in the sign-up form.

2. Navigating to the complaint form: Once logged in, locate the 'File a Complaint' button situated at the top right corner of the website and click on it to access the complaint form.

3. Writing the title: In the 'Complaint Title' field, concisely summarize the main issue you have encountered with Walmart. Make it specific and clear, such as "Incorrect Billing at Walmart" or "Poor Customer Service at Walmart Store #1234".

4. Detailing the experience: In the complaint description, provide a detailed account of your experience. Include key areas such as customer service, product quality, pricing discrepancies, or store cleanliness. Be sure to mention:

  • The specific location or online service of Walmart involved.
  • Descriptions of the product or service that led to the complaint.
  • The date and time of the incident or issue.
  • Any conversations or interactions with Walmart employees.
  • Steps you have taken to resolve the issue, including any communication with Walmart customer service.
  • The response or lack thereof from Walmart regarding your complaint.
  • How the issue has personally affected you, such as inconvenience, financial loss, or distress.

5. Attaching supporting documents: If you have any receipts, emails, photos, or other documents that can support your complaint, attach them to the form. Do not include sensitive personal information such as credit card numbers or social security numbers.

6. Filling optional fields: Use the 'Claimed Loss' field to indicate any financial loss you have incurred due to the issue. In the 'Desired Outcome' field, describe what you would consider a satisfactory resolution from Walmart, whether it be a refund, exchange, apology, or other actions.

7. Review before submission: Carefully review your complaint for clarity, spelling, and accuracy. Ensure all the information provided is complete and reflects the issue truthfully without exaggeration or false claims.

8. Submission process: After reviewing, click the 'Submit' button to file your complaint. Ensure that you have filled in all required fields and that your contact information is correct in case you are contacted for further information.

9. Post-Submission Actions: Keep an eye on your ComplaintsBoard.com account for any responses or updates to your complaint. You may receive comments from other users or even a reply from Walmart addressing your concerns.

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Phone numbers

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Website

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