Walmart reviews and complaints 1
View all 2740 complaintsWalmart - wrong price on item - not honored!!!
Walmart - Stockbridge, GA -- Store # 3402 - Customer Svc. Needs Improvement: While shopping at this walmart store on Saturday, Oct 13 2012, I needed an electronic tooth brush set, so I picked a 3 piece Oral-B set product # [protected] which was stocked with a price of $9.97...However, when I checked out it the price that rung up was $24.97, I was told by the cashier that she could not reverse as I had already processed the sale and paid..Therefore, I visited the customer service department and the young lady told me they probably would not "honor" the incorrect price even though as you can clearly see on the picture, the tooth brushes were stocked incorrectly with a pricing of $9.97. She asked her manager who I am guessing was the "department manager" and the manager also did not honor the price difference. I returned the product and they processed a credit back to my CC, though it has not yet hit my account 3 days later. The complaint I have is that such a large company I would think that prides themselves of being "customer oriented" DID NOT honor this one time price issue, given they would probably have corrected... I believe this particular store needs to IMPROVE their customer service practice and hopefully they will also speak to their stock person!...WALMART REMEMBER CUSTOMER EXPERIENCES CAN HURT YOUR BUSINESS AND BRANDING!
The complaint has been investigated and resolved to the customer’s satisfaction.
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I can see how the confusion with the pricing could be very frustrating. It does appear though that the 3 PK was $24.97, and the interchangeable tips were $9.97. It seems like anyone could simply swap an item's place, and claim it was 'mislabeled'.
Next time, I might suggest pursuing other options for contacting customer service. Store managers are often concerned with increasing profitability, so it seems understandable that he wouldn't want to honor a price difference that the customer could manipulate. By calling Walmart's customer service, who are focused solely on resolving customer complaints, you might have achieved better results.
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