Menu
Walmart Customer Service Phone, Email, Contacts

Walmart
reviews and complaints

walmart.com
walmart.com

Learn how the rating is calculated

4.0 8321 Reviews 2740 Complaints
Verified
The authenticity of the customer service contact information for Walmart has been meticulously verified by representatives from ComplaintsBoard using our proprietary verification system.
Share
Claim Your Business
Take control of your profile: address complaints and engage with reviews
Write a review File a complaint

Walmart complaints 2740

ComplaintsBoard
D
2:08 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

Walmart the lady at the front desk and the housekeeping

Its three o'clock in the morning. We're driving to Michigan from Florida. Decided to stop for a rest. The moment my husband walks in the girl at the front desk asked him for a cigarette. Not hello not welcome but "Hey can I bum a smoke?" Her shirt was filthy and looked like it hadn't been washed in weeks, her hair was an unkempt mess piled on her head. She gave us a key card that didnt work so when I went in to ask for a new one she was on her cellphone and made me wait for her to finish her call. Changes us to another room. Theres blood stains and cigarette burns in the sheets and hair on them. The bathroom light is burned out, the latch to the front door is busted and the light switch doesn't work. This is the nastiest place I have EVER stayed. How it's still in business is BEYOND me!

Read full review of Walmart
Update by Dani1331
Sep 29, 2018 2:49 am EDT

I know exactly what I called the GIRL. She was no woman. To call her that would have been a stretch. My auto fill added Walmart on it's own. If you're to stupid to figure that out on your own, maybe you should find something else to do with your time than nitpick at things you know nothing about you ignorant troll.

Hide full review
ComplaintsBoard
M
12:44 pm EDT

Walmart $100 walmart gift card

First of all I completed everything that needed to be completed on the website. I then proceeded to complete the silver reward part and did so successfully but your website never allowed me to receive the gift card even after I paid the $1.00 for the offer. I completed the credit score offer and now I can't get back to the offer for the gift card from wal-mart. That's one reason I never get my gift card, cause you guys won't allow me to that's why I do believe this is a fraud. Now I want back my $1.00 cause even after paying I still have not got my gift card. This is s scam

Read full review of Walmart
Hide full review
ComplaintsBoard
J
3:52 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Walmart free 1000 gift card winner

I received a pop up on my cell phone saying that I won $1, 000 gift card from Walmart filled out all the information and resubmitted it for everybody that has been threatened for possible identity theft Walmart should give them the 1000.00! For everyone that was scammed Walmart should be held responsible then they should provide extra security for their website to avoid this issue in the future!

Read full review of Walmart
Hide full review
ComplaintsBoard
R
5:36 pm EDT

Walmart customer service

Satisfaction guarenteed? Thats a lie! I was lied to by multiple employees! Walmart blocked me from calling just because I called to get an update! Very unprofessional! Ive been treated better by wendys employees and I spoke with corporate. To top it off with a cherry their insurance company called and harrassed me on 2 occasions! I just came to purchase a item and ended up in a serious amount of pain and getting fired from my job because I had to call off due to that injury... This is suppose to be a family owned company thats all about helping families save money and making life better. What about my family? Im still in pain and my life was better before I walked in walmart that day!

Read full review of Walmart
Hide full review
ComplaintsBoard
S
8:28 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

Walmart selling used products thus voiding warranties

I have been trying for over a year to get an issue resolved with Walmart. I purchased an item for my son on 11/30/16 (headphones). They broke in April 2017, so I proceeded to submit my purchase information to Apple since the item was covered under a one-year warranty. Apple replied to me stating that the headphones were previously sold to another customer on 2/22/16 and were resold to me, thus the warranty expired on 2/22/17. Walmart sold me a used item and failed to note item was used thus voiding the warranty I am entitled to (note: product was purchased from Walmart, not a third party). It is also my understanding it is illegal to resell a used item without noting it as such. I have called, emailed, and chatted with Walmart. No one is willing to help me. I have copies of all my correspondence and receipts. I would like a refund or replacement.

Read full review of Walmart
Hide full review
ComplaintsBoard
C
6:08 pm EDT

Walmart didn't receive walmart card.

I had done all the surveys it said to claim the reward. It says "one more survey to claim prize" I do the survey pay money for it and it says again "2 more deals then claim your prize" again and again. Same thing. I have paid money for these deals to claim my reward but nothing happens. It just keeps having me do these surveys. When will I get my card? I've done everything.

Read full review of Walmart
Hide full review
ComplaintsBoard
L
6:06 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

Walmart $1000gift card giveaway

I received a pop up window with a link in it to take a survey & have a Chance to win a $1000 Walmart gift card. So I take the survey finish it & then it tells me to finish the rest of the steps to get my gift card & so I do it & I was on the last step I downloaded the bingo game app to play all the way to level ten then something happens when I'm playing said bingo game to get my reward & it logged me out of the game. Please fix this I would like to pick up where I left off please.
Thanks for your time.
Luis A. Espinoza

Read full review of Walmart
Hide full review
ComplaintsBoard
K
2:40 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Walmart gift cards and store merch

The store charged an employees corporate business card... Employee told charges declined. Our bank confirmed charge went through for just under $600.00!

The employee was told, charge declined, and had to leave store without merch. What type of activity is this walmart?

Tried contacting head csm chris at store, constantly left on hold with zero resolution.

Tried contacting regional manager kyle windhorne at east broadway office, phone just rang and rang and rang. No response no resolution. Now we are pissed off regarding these shady activities and charges. Nice communication and conduct with your customers walmart! Not!

Read full review of Walmart
Hide full review
ComplaintsBoard
K
7:35 pm EDT

Walmart csmr

I went to Walmart to get jars for canning. I go back and grabbed 2 cases (12) in each case. There were 3 boxes left and I only needed 2. Well the price was right. Around $8 I went to pay and it was wrong so she had a csm go look. And I told her there was 1 left. While we waited till she got back. She went and straightened all the boxes there. Trying to prove me wrong. So I told her come with me. She was a smart butt and rude. What happened to customers are always right. Or be polite and smile. What happened I wouldn't lie. But they rway I see it is messed up you know what I mean. To perfect even to the tip. But when we went over there she gave me this look like f*** you. We are in warrensburg mo 64093. Her name is Kelly and she is a csm

Thank you so much
Kim Walmart shopper

Read full review of Walmart
Hide full review
ComplaintsBoard
C
9:52 am EDT

Walmart refund of a product

I have ordered a notebook from walmart's web-page on 27/07/2018, with an order number [protected].
The laptop they sent wasn't the one, I ordered, so I turned to their customer service.
After the customer service assistant identified the order and the problem, she offered a refund. I told her, that I won't be able to return the product, but would gladly accept the refunded amount. She said, that it's perfect and that she issued the refund so the amount will be posted to the original payment method within 5 business days.
I've asked back just to make it clear, and the answer was, everything is good, the money will arrive until the following Monday.
A week has passed away, so I wrote to the customer service again. After some discussion they said, that the refund did not start, and the information I got, that they will send the amount back was untrue.
- The first customer service assistant lied to me.
I still wanted a solution, so I asked what else can they do.
The new customer service assistant, I talked with this time, they can send me a pre-paid label for returning the item. But when I wanted to give my address, they apologized, and said that they cannot return from the place I wanted to.
When I asked why, they referred to the Terms and Conditions, but as I wasn't able to find the information there, I've asked him to show me. He didn't want to, but when I asked him a couple of times more, he copied me a part from the Terms and Conditions talking about a different thing.
After I called attention to it, he said, sorry but that is everything, he can provide.
- So although the Terms and Conditions does not include, that walmart does not pay for returning outside U.S., the assistant said it does, and refused to send a pre-paid label to my address.
At the end, he wasn't able to provide a solution, and he just disconnected.

Now I have a notebook, different what I've paid for, if I want a refund, I have to pay for shipping, and walmart does not do what they promised me to do.

Read full review of Walmart
Hide full review
ComplaintsBoard
A
9:03 am EDT

Walmart green dot prepaid debit card

First of all the day before I was to receive a Direct Deposit Green Dot allowed some entity unknown to me to do a Direct Deposit reverse funding for 105.49. I called in and told them the only persons I gave direct deposit info to essvJtel. My employer so why did they allow someone whom never deposited money in my account to do a reverse funding of a nonexistent direct deposit? They told me they would investigate but I needed to get a new card them me Direct deposit would go through no problem well I purchased a new walmart green dot money card and sent the new direct deposit info to my employer who immediately made a direct deposit of me earnings into my account. Imediatly upon grieving the funds from my employer. They put a lock on my account due to what they called "unusual activity" I've had several direct deposits in the past from the same company some larger and some smaller. And they still are holding my money in this Locked account. Also when I brought up the dispute regarding the above mentioned reverse funding by an entity unknown to me. They told me that the company already took the money so there is nothing they can do!

Read full review of Walmart
Hide full review
ComplaintsBoard
O
4:40 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

Walmart 2 cell phones (iphone x)

Greetings,
My staff purchased two iphonex from walmart sometime April 2018 he has been in charge of any electronic items company will be needed long ago, unfortunately, the management told him to pick up these two cell phone to a client and till this moment what he keep telling the management is ups refuse to deliver the phone for no reason. Please I will like to know in details why is the phone still not delivered? Attached to this email message is the shipping label to the package. Please get back to me as soon as possible I am about to fire him I just want to be my action to be justify. Thank you

Read full review of Walmart
View 0 more photos
Hide full review
ComplaintsBoard
F
10:52 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Walmart cracker barrel cheese dip and pretzels

Ups code is [protected] Cracker Barrel dip and pretzel when I open package there was no sharp cheddar cheese in the package. Net wt 2.65 oz brought at Walmart on Emerson and countyline. This was the first time I brought this product . I was very disappointed about this when you buy product it should be able to eat it with you buy the product. You should check out product before they go out to business.

Read full review of Walmart
View 0 more photos
Hide full review
ComplaintsBoard
C
9:46 pm EDT

Walmart money card

I got a new card over three week's ago, they got it blocked, I uploaded my ID over 10 times, two were uploaded successful, few minutes later, get the same email again, and again, and again, upload ID again, copy not legible? I call the corporate office, I can't get anybody in the phone, the few I talked to, can't really understand them, voice is so muddled. What to talk to a real person, not sit around listening to an automated voice who only have you pushing numbers. Sick of this mess, when they got my card blocked that they sent me. I will not have my ID floating all around the internet just because they can't see a picture perfect photo.

Read full review of Walmart
Hide full review
ComplaintsBoard
J
3:56 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Walmart product I ordered online

I ordered keys that would fit a 2005 crysler town and country and this product number I ordered. The keys I have ordered for 2005 chrysler town country mini van are not the right ones you sent me. Order number [protected]. My friend tried them for her van and they don't work. Keys don't turn over in the ignition. I paid $33.94. I expect them to fit and work your advertisement in walmart website is false. Either you fix the problem and send me the ones I ordered or return my money! Asap! There is no grooves in them! I want my money returned or in store walmart fix the keys that my friend has in kansas. Your ad said it would fit that kind of mini van and it's wrong.

Sent from yahoo mail for iphone

Read full review of Walmart
Hide full review
ComplaintsBoard
B
6:56 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

Walmart being mistreated for using coupons.

I was in Walmart store # 5173 for around 2 hours shopping and left empty handed. I have never been treated or embarrassed the way I was treated at Walmart. All because I was using coupons and using them correctly. A CSM came over to the register I was at because she saw that I had coupons. She stopped the transaction and took my coupons and left. I stood there completely embarrassed and angered. The cashier that stood with me apologized numerous times to me for the way that the CSM treated me and talked to me. She said multiple times how bad that she had talked to me and how rude she was too me. ( their own employee mind you) The lady returned and begin saying how my coupons were fake and had been illegally copied. Which I know is a bold face lie. I printed those coupons out myself from coupons.com. A total legit site for printable coupons. This whole time other employees and customers have gathered around. I felt like I could have crawled in a hole. I was treated like a thief and liar. I refuse to be treated this way. I will never go back to Walmart. After the news crew that I have contacted gets done with Walmart they may not have to worry about loosing me as a customer. They may need to worry about loosing all business period. I honestly don't think Mr. Walton would be very proud of the way his employees are treating his customers.

Read full review of Walmart
Hide full review
ComplaintsBoard
R
1:23 pm EDT

Walmart vitamins and pain medications - especially generic brands

A COMPLAINT THAT WILL HELP WALMART'S BUSINESS.
Dear Walmart:
For many years now I and my family and my friends have been shopping at your Walmart Supercenter #877, at 2406 W. Roosevelt Blvd in Monroe NC. There are many things we like about the store, but one main thing that bothers and irritates us a lot. I say "us", because I speak for friends and family as well as myself.
Repeatedly, over and over again, during the past few years, much of your of vitamins and pain medications have been terribly out of stock! As it concerns pain medications, it is especially so with generics. I keep coming back to the store in the hope that the stocks will be updated and re-supplied, only to find it has grown worse.
In short, whoever keeps track of the vitamins and pain medications in Supercenter #877 either does a very poor job, or your company does a very poor job of sending the stock needed. Since this has been a problem in this store for the past few years, I suspect it is both.
I would imagine that you would want to rectify this problem, as many who come into Walmart will come initially looking for these items, and then move on to purchasing other items while they are there. This stock deficiency is an on-going problem that takes "forever" to remedy, and it is so bothersome that it leads to the affect of people being discouraged from even coming into Walmart, and even go to competitors like Target and grocery stores instead.
Ladies & Gentlemen, Sirs and Madams: PLEASE FIX THIS PROBLEM! Please fix it not just for now, but on an on-going continuous basis!
Sincerely,
Richard Altork
515 Westend Drive, Monroe NC
[protected]@kastanet.org

Read full review of Walmart
Update by rfal
Sep 06, 2018 1:25 pm EDT

Please, no generic replies. The only reply wanted is to fix this problem!

Hide full review
ComplaintsBoard
K
12:45 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Walmart newborn dippers

I purchased newborn dippers from Walmart store thinking it was a good brand. When my I got home and started using them I had to stop because the dipper did not absorb good and it decomposed on him, it got all gel like. I had to clean him really good to get all of the remains of the dipper off. I would hate for this to happen to other newly mothers like me!

Read full review of Walmart
Hide full review
ComplaintsBoard
C
8:53 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

Walmart manager affairs

My son works at Walmart in Greeneville Th. He's been there for 2 years. In May he got his wife hired there. A new asst manager is hired there about a month after my daughter in law started working there. My son got his family a house because she begged for it. When the asst manager started working there she starts saying she don't want to live there anymore. Turns out she's having an affair with the asst Manager! I have two grandbabies which she doesn't spend much time with cause she's too busy with this scum bag. This has been reported to the store manager. My son has to go to work everyday knowing they are screwing around! I'm just waiting to see what walmart does to these two! This asst manager has only been in his position 2 or 3 months and was hired off the street and stepped right into the position.

Read full review of Walmart
Hide full review
ComplaintsBoard
N
8:07 am EDT

Walmart bacon wrapped jalapeños

First time buying this item., very disappointed in the product. When I opened the box of 8 Bacon wrapped jalapeños - they were all frozen together. The product tasted bad like the product had been thawed and refrozen. I purchased them at the Walmart store in Rowlett Texas on Hwy 66.

Walmart brand - 8 Bacon wrapped jalapeños. Need to work on how this product is packaged.

Read full review of Walmart
Hide full review

About Walmart

Walmart is a multinational retail corporation that operates a chain of hypermarkets, discount department stores, and grocery stores. The company was founded in 1962 by Sam Walton and has since grown to become one of the largest retailers in the world. Walmart's headquarters are located in Bentonville, Arkansas, and the company has over 11,000 stores in 27 countries worldwide.

Walmart is known for its low prices and wide selection of products. The company offers a variety of goods, including groceries, clothing, electronics, home goods, and more. Walmart's online store, walmart.com, allows customers to shop for products from the comfort of their own homes and have them delivered directly to their doorstep.

In addition to its retail operations, Walmart is also involved in a number of philanthropic efforts. The company has donated millions of dollars to various charitable organizations and has launched initiatives to support education, hunger relief, and sustainability.

Walmart has faced criticism in the past for its labor practices and impact on small businesses. However, the company has taken steps to improve its image and has implemented policies to increase wages and benefits for its employees.

Overall, Walmart is a major player in the retail industry and continues to expand its reach both in-store and online. With its focus on low prices and customer convenience, the company is likely to remain a popular shopping destination for years to come.

Walmart Customer Reviews Overview

Walmart is a leading retail giant that offers a wide range of products at affordable prices. With over 11,000 stores worldwide, Walmart has become a household name for millions of shoppers. The company's online store, Walmart.com, has also gained immense popularity among consumers.

Walmart.com has received numerous positive reviews from customers who appreciate the convenience of shopping from the comfort of their homes. The website is easy to navigate, and customers can easily find the products they are looking for. The site also offers a wide range of products, including electronics, home goods, clothing, and groceries.

Customers have praised Walmart.com for its competitive pricing, with many stating that they have found products at lower prices than other online retailers. The website also offers free shipping on orders over a certain amount, which is a significant advantage for customers.

Walmart.com has also received positive reviews for its customer service. The company has a dedicated customer service team that is available 24/7 to assist customers with any issues they may have. Customers have praised the team for their prompt and helpful responses.

Overall, Walmart.com has received overwhelmingly positive reviews from customers who appreciate the convenience, affordability, and customer service offered by the website. With its wide range of products and competitive pricing, Walmart.com is a top choice for online shoppers.
How to file a complaint about Walmart?

1. Log in or create an account: Ensure you are logged in to your ComplaintsBoard.com account to proceed. If you do not have an account, please register by providing the necessary information in the sign-up form.

2. Navigating to the complaint form: Once logged in, locate the 'File a Complaint' button situated at the top right corner of the website and click on it to access the complaint form.

3. Writing the title: In the 'Complaint Title' field, concisely summarize the main issue you have encountered with Walmart. Make it specific and clear, such as "Incorrect Billing at Walmart" or "Poor Customer Service at Walmart Store #1234".

4. Detailing the experience: In the complaint description, provide a detailed account of your experience. Include key areas such as customer service, product quality, pricing discrepancies, or store cleanliness. Be sure to mention:

  • The specific location or online service of Walmart involved.
  • Descriptions of the product or service that led to the complaint.
  • The date and time of the incident or issue.
  • Any conversations or interactions with Walmart employees.
  • Steps you have taken to resolve the issue, including any communication with Walmart customer service.
  • The response or lack thereof from Walmart regarding your complaint.
  • How the issue has personally affected you, such as inconvenience, financial loss, or distress.

5. Attaching supporting documents: If you have any receipts, emails, photos, or other documents that can support your complaint, attach them to the form. Do not include sensitive personal information such as credit card numbers or social security numbers.

6. Filling optional fields: Use the 'Claimed Loss' field to indicate any financial loss you have incurred due to the issue. In the 'Desired Outcome' field, describe what you would consider a satisfactory resolution from Walmart, whether it be a refund, exchange, apology, or other actions.

7. Review before submission: Carefully review your complaint for clarity, spelling, and accuracy. Ensure all the information provided is complete and reflects the issue truthfully without exaggeration or false claims.

8. Submission process: After reviewing, click the 'Submit' button to file your complaint. Ensure that you have filled in all required fields and that your contact information is correct in case you are contacted for further information.

9. Post-Submission Actions: Keep an eye on your ComplaintsBoard.com account for any responses or updates to your complaint. You may receive comments from other users or even a reply from Walmart addressing your concerns.

Overview of Walmart complaint handling

Walmart reviews first appeared on Complaints Board on Jul 20, 2006. The latest review Great value pear halves 15 oz. can, bar code # 784237060 run # 142059 was posted on Apr 9, 2024. The latest complaint SCO host was resolved on Jun 13, 2023. Walmart has an average consumer rating of 2 stars from 8321 reviews. Walmart has resolved 755 complaints.
Ratings on other sites
Trustpilot
Trustpilot
1.5
9834 reviews
Trust badge
Collect Your Trust Badge
Be recognized for outstanding customer service
  1. Walmart contacts

  2. Walmart phone numbers
    +1 (800) 966-6546
    +1 (800) 966-6546
    Click up if you have successfully reached Walmart by calling +1 (800) 966-6546 phone number 14 14 users reported that they have successfully reached Walmart by calling +1 (800) 966-6546 phone number Click up if you have UNsuccessfully reached Walmart by calling +1 (800) 966-6546 phone number 18 18 users reported that they have UNsuccessfully reached Walmart by calling +1 (800) 966-6546 phone number
    Customer Service
    +1 (800) 925-6278
    +1 (800) 925-6278
    Click up if you have successfully reached Walmart by calling +1 (800) 925-6278 phone number 2 2 users reported that they have successfully reached Walmart by calling +1 (800) 925-6278 phone number Click up if you have UNsuccessfully reached Walmart by calling +1 (800) 925-6278 phone number 5 5 users reported that they have UNsuccessfully reached Walmart by calling +1 (800) 925-6278 phone number
    Customer Service
    +1 (866) 925-2432
    +1 (866) 925-2432
    Click up if you have successfully reached Walmart by calling +1 (866) 925-2432 phone number 2 2 users reported that they have successfully reached Walmart by calling +1 (866) 925-2432 phone number Click up if you have UNsuccessfully reached Walmart by calling +1 (866) 925-2432 phone number 3 3 users reported that they have UNsuccessfully reached Walmart by calling +1 (866) 925-2432 phone number
    +1 (877) 937-4098
    +1 (877) 937-4098
    Click up if you have successfully reached Walmart by calling +1 (877) 937-4098 phone number 5 5 users reported that they have successfully reached Walmart by calling +1 (877) 937-4098 phone number Click up if you have UNsuccessfully reached Walmart by calling +1 (877) 937-4098 phone number 13 13 users reported that they have UNsuccessfully reached Walmart by calling +1 (877) 937-4098 phone number
    More phone numbers
  3. Walmart emails
  4. Walmart address
    850 Cherry Avenue, San Bruno, Florida, 94066, United States
  5. Walmart social media
Walmart Category
Walmart is related to the Retail Stores category.

Our Commitment

We stand for unbiased reviews

We make sure all complaints and reviews are from real people sharing genuine experiences.

We help resolving issues

We offer easy tools for businesses and reviewers to solve issues together. Learn how it works.

We advocate freedom of speech

We support and promote the right for reviewers to express their opinions and ideas freely without censorship or restrictions, as long as it's respectful and within our Terms and Conditions, of course ;)

We ensure transparent and fair ratings

Our rating system is open and honest, ensuring unbiased evaluations for all businesses on the platform. Learn more.

We care about your privacy

Personal details of reviewers are strictly confidential and hidden from everyone.

We are easy, free and open to everyone

Our website is designed to be user-friendly, accessible, and absolutely free for everyone to use.