- All
- Reviews only
- Complaints only
- Resolved
- Unresolved
- Replied by the business
- UnReplied
- With attachments
it is a racist company
I have been an employee of walmart for 3 years. I have seen some of the most racist actions with this company than any company I have ever worked for. First of all, walmart started cutting hours at the beginning of April. We were told no overtime by any means. But if you are white, you have nothing to worry about. If you have 5 min of overtime, your name will be posted at the time clock for you to shave the time off. If you don’t you will be written up. But certain people take smoke breaks when they feel the need to take a smoke, nothing is said. They can walk around the store and talk all night, nothing is said. If your black and you have to go to the bathroom, you are paged back to your area and questioned where you were. They can get all the overtime they want nothing is said. Certain people get like 22 hours of overtime, and you have employees on the schedule for 2 hours a week. Black employees come in to work and they are turned away from the time clock knowing that they have only 6 people working in the store. People are getting fired with out proper procedure and they do not want to pay unemployment. I would tell you more but I would be typing all day. If you think I am lying please watch 'walmart, the high cost of low prices".
The complaint has been investigated and resolved to the customer’s satisfaction.
scam service
I was placed in charge of a company picnic. I needed approximately $700 of special paper products and food from Walmart. This was large quantities of a few items -- to much to get off the shelf. I spoke to the paper products manager four times over the course of three weeks to have the paper products ordered. Each time, he said that he was ordering the items and they would be in the store in about a week. When I would call him to follow-up (he never kept a promise to return my calls), he would give me another story about what he could or could not order. This was even after I had personally spoke with him in the store initially. I gave up and decided just to go get what he had. When I arrived at the store, he had nothing that we discussed. Not one. He had various excuses but the bottom line was that he did not do anything he said he would. He wanted me to come back in a week but I had no confidence that he would do anything again and we could not wait any longer. He hunted through the store and came up with subtitutes that were not what we wanted for the picnic but that would have to do. To his credit, he did give us discounts, but the products that we got were not what we wanted. We still had to go to another Walmart on Ashford Dunwoody Road in Atlanta to try to finish the order. I had spoken with a manager at that store on July 2, 2008 to have him order a large quantity of foodservice size canned fruit. Since I could not pick it up until the week of July 7th, he said he had no place to store it but would order it on July 5th. When I called that store on July 10th, he never order anything -- same story as the other Walmart -- no follow-through on a promise. We bought the fruit that was available and beverages that we could not finish at the first Walmart. We stood for a long time in the checkout line, then the cashier would not accept the tax exempt number that we had just used less than 2 hours earlier at the first Walmart. They said we had to have a gray card -- that the first Walmart never gave us. After arguing for 30 minutes with the customer service manager and then the store manager, they finally let us use the number that we had just used and made us feel like they were doing us a big favor to take our money. Finally, because the manager did not order as promised, we are still not finished and will need to go to another store to get the remainder of the fruit I know that Walmart did not rise to the top with this type of service and complete non interest in the customer. Rather than feel valued for our $700 order, we were made to feel like we were just causing them trouble. I doubt we will be causing them trouble in the future.
The complaint has been investigated and resolved to the customer’s satisfaction.
So, after the first incident why go back to that store? Have you learned yet that the only thing important to Walmart is to take our money and kill any form of competition? Walmart will be the death of what was a strong US economy.
Worst consumer service ever
Returned a Bicycle we had purchased at Wal-Mart a few days earlier. Bike still had all of the original tags, paperwork etc. and tires had NEVER been on the ground outdoors since it was purchased. Customer service manager informed us they did not accept returns on bikes. I pointed out that the sign hanging behind her listing the items that they would not...
Read full review of Walmart and 2 commentsno way to check on activation or cancel card and reorder
I purchased a $500.00 Walmart cash card on June 31 of this year. I have not received the official card. I have no way to check on activation of the card or to cancel that card and order a replacement. The phone number on the receipt provides no assistance in this matter. I have the receipt for the $500.00.
Read full review of Walmart and 2 commentsBad Service - no product
Here is the letter I sent to Wal-Mart. I think it speaks for itself!
I would like to file a formal grievance about an on-line purchase I made from your tire department two weeks ago and total lack of customer service from the store and no point of contact for Wal-Mart customer service.
In the past, I have always gone to Wal-Mart for my automotive needs because I felt you were dependable and honest. As a mother, it is very important to keep be able to rely on my vehicle to keep my children safe. Unfortunately, this situation has been very disappointing. After two weeks, I’m still driving my family around on an unsafe vehicle as we have the donut instead of a reliable tire. At this point, I wish I would have gone to one of your competitors instead of being loyal to Wal-Mart.
I had a flat tire June 28 and went to Wal-Mart to have it patched. Your team told me that the tire was un-patchable and that I had to order two tires not just replace the one. Also, you did not carry my size of sport utility tires in stock and they had to be ordered. They further instructed me to go on-line to order tires from Walmart.com and that they would arrive in a few days. I ask at this point – why couldn’t the sales associate order the tires for me, instead of me going home to place the order? It would have made more sense from a sales/customer service perspective to offer to order the tires for me so that I wouldn’t take my business elsewhere. But as I said, I was loyal to Wal-Mart and did as they instructed.
I placed my order June 28 on-line for 2 Uniroyal Laredo Cross Country tires. When I placed my order, it said that my order should arrive at the 82nd St. Wal-Mart #2552 in Portland between July 2 and July 9. I received a confirmation email and an email stating that my order was being processed and the tires should be received by July 9.
July 10, I emailed Wal-Mart Eorder to see what the status was of my tires and why I hadn’t received a phone call as promised from the local store. Deanna emailed me back on July 11 stating that my tires should have been received at the local Wal-Mart on July 7. Obviously, I’m upset, because I’ve been driving my family around on a donut since June 28 and I could have had my tires fixed five days ago.
When I called the local store, they said that they have never received the order and furthermore, refused to help me, but instructed that I call the on-line customer service. I went to your web site and did not fine any toll-free number, which heightened my frustration.
I called the store back to see if they could provide me with a number and the lady I spoke to suggested that I call UPS to track my own order. I am paying YOU to find my order, it is not the other way around. So, because I was unable to find a real person who was willing to treat me as a valued customer and attempt to assist me today, I am posting this message in an effort for Wal-Mart to contact me.
I am very upset with the service I’ve received since day one and I expect Wal-Mart to find some way to rectify this situation and compensate me for the time wasted trying to track someone down as well as the time wasted waiting for tires that seem to exist only in cyberspace.
Sincerely,
C Scott
Here is the letter I sent to Wal-Mart. I think it speaks for itself!
I would like to file a formal grievance about an on-line purchase I made from your tire department two weeks ago and total lack of customer service from the store and no point of contact for Wal-Mart customer service.
In the past, I have always gone to Wal-Mart for my automotive needs because I felt you were dependable and honest. As a mother, it is very important to keep be able to rely on my vehicle to keep my children safe. Unfortunately, this situation has been very disappointing. After two weeks, I’m still driving my family around on an unsafe vehicle as we have the donut instead of a reliable tire. At this point, I wish I would have gone to one of your competitors instead of being loyal to Wal-Mart.
I had a flat tire June 28 and went to Wal-Mart to have it patched. Your team told me that the tire was un-patchable and that I had to order two tires not just replace the one. Also, you did not carry my size of sport utility tires in stock and they had to be ordered. They further instructed me to go on-line to order tires from Walmart.com and that they would arrive in a few days. I ask at this point – why couldn’t the sales associate order the tires for me, instead of me going home to place the order? It would have made more sense from a sales/customer service perspective to offer to order the tires for me so that I wouldn’t take my business elsewhere. But as I said, I was loyal to Wal-Mart and did as they instructed.
I placed my order June 28 on-line for 2 Uniroyal Laredo Cross Country tires. When I placed my order, it said that my order should arrive at the 82nd St. Wal-Mart #2552 in Portland between July 2 and July 9. I received a confirmation email and an email stating that my order was being processed and the tires should be received by July 9.
July 10, I emailed Wal-Mart Eorder to see what the status was of my tires and why I hadn’t received a phone call as promised from the local store. Deanna emailed me back on July 11 stating that my tires should have been received at the local Wal-Mart on July 7. Obviously, I’m upset, because I’ve been driving my family around on a donut since June 28 and I could have had my tires fixed five days ago.
When I called the local store, they said that they have never received the order and furthermore, refused to help me, but instructed that I call the on-line customer service. I went to your web site and did not fine any toll-free number, which heightened my frustration.
I called the store back to see if they could provide me with a number and the lady I spoke to suggested that I call UPS to track my own order. I am paying YOU to find my order, it is not the other way around. So, because I was unable to find a real person who was willing to treat me as a valued customer and attempt to assist me today, I am posting this message in an effort for Wal-Mart to contact me.
I am very upset with the service I’ve received since day one and I expect Wal-Mart to find some way to rectify this situation and compensate me for the time wasted trying to track someone down as well as the time wasted waiting for tires that seem to exist only in cyberspace.
Sincerely,
C Scott
new 3yr old sanyo tv from walmart dies
I have been a loyal Walmart customer for over 25 years. About 3 years ago I bought 2 Sanyo color tv's from Walmart.
One of them has died after only 3 years.
It should last much longer that that! I went to the Sanford Walmart and spoke with the mgr. of the electronics dept.
His mgr. said there was nothing they could do. I still have the receipt. The manufacturer said the same thing. Help!
The complaint has been investigated and resolved to the customer’s satisfaction.
It's clearly stated at the service desk that there is a 90 day return policy. No place is going to replace a 3 year old TV. Some manufacturer's have warranties after the store return policy has expired but usually after six months you're out of luck unless you bought a protection plan. But those usually expire after 2 years anyways.
Uhm, ###...YOu bought it 3 years ago. Most stores have a couple MONTH return/exchange policy. Perhaps you should have forked out enough cash to get a protection plan. Not the stores fault.
Good Luck on getting Walmart to help on anything. I bought a RCA 50" HDTV 9 months ago and damn thing has already died and niether Walmart nor RCA are willing to help. I spent $1200 on a tv that didn't last a year and I am telling everybody I know!
mean pharmacist
Today I went to Walmart Pharmacy and waiting 2 hours in line for a prescription that I called in yesterday. When I complained about the service, the Pharmacist said "### you ###." These words are very upsetting to me. I told him that he was unprofessional, and he said "go to hell you ###."
Real nice Walmart.
You could be right about that one, but he was just going by what he was told, I guess that will teach us to watch a friend's advice a little better. It's okay he didn't sell him anything, but still, nobody else was in line, he could've maybe pointed him in the right direction of something, over-the-counter or not, to help him out. Something besides being rude.
Don't feel bad, my boyfriend was just told to "hit the f*cking road" by our local WalMart pharmacist.
omg, I would turn him in for being a drug dealer. ROFLMAO I am sitting here imagining the pharmacist at my local wal mart saying that. I think I would laugh so hard...This didn't happen at all but if it ever does at my walmart I hope I am in line, I can't imagine that guy saying that...HAHAHAHAHAHA
There's NO WAY that happened. You're obviously a liar. If he did give you a hard time (but certainly not to the degree you are professing), then it was only because you're probably a junkie looking for pain medication.
####off! She's telling the truth!
Well, IF this really happened, I hope you contacted someone in charge. But I kind of doubt it did happen. 2 hours? For real? And if he did say those horrible things, then you must of said something first. Why would he just say those words to you and not to every customer who complained? (If there was a two hour wait, then you were't the only one complaining.) And I know people who complain about something small like waiting will definetely complain about something that huge. He wouldn't even have a job!
Walmart is one of the WORST and very racist.
Sorry, I flat out think you are lying. You are leaving out a lot of information. I'll bet anything that you were the one using that disgusting language. The police should have been called on you to remove you from that store. I also don't believe you were waiting in line for two hours. That is just stupid. You haven't been helpful one bit with this "complaint." You need to be a lot more respectful of other people, including those that may be reading what you have posted.
I dont for one minute believe this. I cannot imagine anyone using language like that in a store of any kind. I find it beyond belief that you would come here and post that someone said this to you...in public...without adding anything else to the report or complaint. Sorry...not buying it.
That language is just disgusting. I hope you told their boss.
Pharmacist probably got a promotion and a raise instead.
I hope you called the cops, that is ridiculous!
If pharmacist is a white male, you can't do anything.
scam and fraud
I purchased a greendot money card from walmart and after activation, was told my permanent card would arrive in the mail 7-10 business days. After 21 business days and no permanent card, I called the toll free number on the card, and got (of course) some hispanic that I could not understand and the assurance that it would be in the mail. I had to purchase...
Read full review of Walmart and 1 commentthey tore up my car
Wamart changed my oil and left rags under the hood. They got caught in the belt, warped my harmonic balancer, put a hole in my timing cover, broke the belt. In other words my car will not ever run. This is a 2000 Sentra that was in good shape. It took 3 days for us to head from their insurance co. and 20 minutes to here we were denied. The work cost 766.00 for my car. I am walking 6 miles to work and having to bum rides, thanks to Walmart. They are devils. Do not shop there or use their lube service.
My sister recently had Wal-Mart auto services install a battery in her car. After a few days the car stalled and had to be towed to garage. The mechanic found that the wrong battery had been installed. It was too high, it overheated and welded the hood latch shut as well as caused damage to the underside of the hood. The cost of the damage was $490. She had the Walmart receipt for the battery and installation, a receipt from the mechanic who fixed the damage clearly stating that the cause was the installation of the wrong battery, and pictures of the damages. She submitted these to Wal-Mart's claim management company (CMI) and her claim was denied. They blamed the manufacturer of the battery not the ###s who installed the wrong one. Walmart takes no responsibility for their mistakes.
cancellation policy
Do not order anything from walmart.com... I ordered a pool, paid for shipping to my house because the item was not in my local store (Or so I was told when I called. See more about this below). However, the next day I ended up going into my walmart and found the exact pool that I had just ordered online! I tried to have the store cancel my order, which they could not, so I decided to go home and get back online or call myself. Incredible! Walmart.com will not cancel an order made online, even within minutes of ordering. They said it's because of fraud... What does that mean? What about my legal right to cancel a contract within 72 hours? I am certain my order had not even been processed as it was still inside 24 hours. So? I just paid an extra $27 for a pool and have to wait a week for my kids to use it all because of a zero cancellation policy. I even asked the manager at the store to refund my $27 if I bought another pool off his shelf that day. I was mostly angry because the day before I was told there wasn't a pool at the store and no one could tell me if or when any would be coming in. The manager said that was very likely true, they just got a truck in during the night. He said he was not affiliated with walmart.com and his hands were tied. Whatever.
non authorization of state check
I received my weekly unemployment check in the mail. As I had to pick up a few things at Wal-mart which is five minutes from my home, I decided to cash the check via the money center there. My bank is twenty minutes away. I was told by the very nice lady at the counter that the check was denied because of the amount ($326) and the fact is was my first time. I proceeded to call customer service. I was given a very broad ridiculous canned response stating that Certygy is unwilling to accept the risk of cashing my check. They cash my 17yr old son's paycheck from Sonic quite frequently but are unable to accept the risk of a state check from a 40yr old? There is definitely a problem here.
beef rolls gone bad
I bought 4 rolls of beef and I had to through it away because it stuck really bad I am glad that I don’t eat or I and my family would had gotten sick. I would like have something done because I and my family could have gotten sick and this product was delivered by excel I would like to have a refund or something else because I didn’t pay no $10 dollars for nothing so please I would like all to do something about or all will have to go to the hospital with a disease that all might regret.
The complaint has been investigated and resolved to the customer’s satisfaction.
Thats your complaint?
No plausable details included.
Treatment of customer
I was a customer today in this Wal-mart and was the vicitm of a crime that occurred in their parking lot. Insted of being treated like the victim that I was, I was treated like the criminal. I have never been so upset as I was by a store assistant manager who didn't see the seriousness of the situation. 2 wheels were stolen from my car and my car wa...
Read full review of Walmart and 1 commentcould not carry my purse in walmart
I'm a 40 year old mother of two and my purse is a small black book bag filled with diapers and kid stuff. The only thing I have that is mine is a organizational makeup bag with slots on the outside for my credit cards. I was not allowed to have my purse in Walmart. I was taken to the manager and she just rolled her eyes and said leave it at the front. I have been carrying that bag for 2 years. If I have a real diaper bag it would be TWICE as big. If I was 15, I could understand. I even showed the person at the front what was inside.
The complaint has been investigated and resolved to the customer’s satisfaction.
#1 a merchant has the right to tell you not to bring a purse/bag in the store. Why not just leave it in the car do you really need it? Secondly I find it hard to believe they would single you out unless they suspected or caught you lifting. Third you are very arrogant to say a 15 year old is more likely to shop lift. I've seen people of all ages and races lifting. I'm sure they are not upset to not see you in there anymore.
Seriously though, what the hell was she going to shoplift? Anything over 20 bucks is bolted down. Oh wait, I knew she was suspect... SHE IS THE FADED GLORY BANDIT!
that doesnt mean the complaint is bogus. geeze people
In all the walmarts i have ever been in acrossed the country I have never heard of such a thing! I carry a diaper bag and a messenger purse every where i go and I am a secret shopper and we monitor things like this. I honestly think that you have been in this walmart before or maybe an evil twin and you have been marked thats the only logical answer im sorry but this complaint is bogus!
All Walmarts are different, if this really happened and you hadn't caused any problems before, contact your local district manager. The number should on the left when you talk up to Customer Service. Companies don't like the bad rep. so you might get offered a $20 or 30 dollar gift card.
Wow i've worked for Walmart before and never have any manager or any type of employee asked a customer to leave their purse/book bag at the front. As far as I know it's illegal unless they have a sign posted on the door stating they have the right to do that. even if your are a known shoplifter every Walmart has atleast one undercover security guard who will follow you around just in case you decide to steal. Your story is either a lie or you shop at a really really crappy store. If that really happens to anybody else make sure to check out laws to make sure it is legal to do that, and if it's not then sue the crap out of that store and get the corporation to fire the ### who order you to give up your personal bag for ANY reason. That is wrong and unfair.
i have a few different messenger bags, and my local walmart will usually stop me and tell me that i'm not allowed to take it into the store. other walmarts are different, but this one is very adamant about not allowing me to take it into the store. either way, the OP might have a valid complaint, and GASP;not be a shoplifter. geez.
I've seen customers use their oversized purses as shopping baskets.
You're full of it. Only reason they'd even mention it is if they've seen you shoplift before.
that's a lie
unless you previously have shoplifted
You probably snatched stuff before...that's why.
moneycard isn't easy and not secure
I am making a complaint about the walmart moneycard.
When you want to use it just for buying stuff paying upfront for a Walmart moneycard they charge a whopping extra of $8 bucks, they don't tell you you have to give out your social security and personal information, then after I bought it I am sure as hell I inputed my social security number accurately and it kept rejecting my social security number claiming it is fake and/or not matches my identity.
THIS CAME FROM MY ACTUAL SOCIAL SECURITY CARD, yet they claimed my information was false.
So I had to call them to activate it and they sit there and want me to send in proof of my identity like I'm a terrorist and all because they refuse to accept my accurate number they claimed required by Federal law.
So they decided to activate my temporary card and they want me to scan my social security card to them without any security or encryption, WTF I will just use up that card and not send that in because I already sent them proof by federal law and now I should no longer be obligated to send more and more of my personal information to some foreigner that could steal my number.
If by law I have to give out my SS# why don't they make it secure and make it where employees can't record or remember numbers so they don't steal my identity.
Wasn't the moneycard suppose to be convenient and secure, it seems like a bother and YOU CAN'T GET A REFUND FOR THE CARD YOU PAY FOR, so it's like they can rip you off and if you can't prove your ID and they refuse to refund you, your lost.
I totally agree with the consumer about the social security number issue. In fact, I was told the same thing, that my social is invalid and that need to go and "request" a number that is accurate. Once I provide them proof They will qualify me for a prepaid card...My money didn't qualify me..My money only Qualify them as "IN CONTROL< AND FREE TO PIMP ME"
I thought to my angry self, Humm! Wait til I march in that Social Security Office, and tell them, after I have mad it through school. Have two of my own children to graduate from School, Buy two homes and one of them forecloses. A couple of repossesions...For almost 50 yrs now...you mean to tell me ya"ll handed me out a wrong social security number? No argument ..Just give me a new one ..Pal, right now...It's no wonder why I had some trouble getting financed...this number has never been for me .LOL
So I thought I was tripping when this what sounded like an Iranian on the other end of the phone tells, with certainty...THAT THIS SOCIAL IS NOT YOUR NUMBER! THEY GAVE YOU WRONG CARD! YOU NEED TO GO TO THEIR GET NEW CARD AND FAX ME PROOF!...This is all too funny! what the hell is going on here? I asked Well what kind of machine have they given you to know that this number is not mine? Can you give me some proof of that? and believe me, i will march right down there and tell them, because me and that number fell out many, many years ago...I been waiting for away out of this married...So please, what type of system or software on you using for these verifications? Right Now, There is a $109. deposit for a pay at pump ( A Walmart gas pump). I bought the gas on 7/3/08 for $25.02, that has already been posted. Bur they say they deposits for up to 60 days...I called the walmart murphy usa customer service...they tell me they don't even take a deposit from pay at the pump...they told me where to send proof and a complaint and i did
GREEN DOT gave me $12. of my money back and that it!...The point this story is that it's really not AMERICA'S FAVORITE STORE THAT IS THE PROBLEM...IT'S THE STEP DADDY WE GOT OUT OF THE MARRIAGE...GREEN DOT IS THE HUNGRY ONE! WHO IS KILLING ALL OF US BY SLOW POISIONING. i'M gOING BACK TO NETSPEND, WHERE I NEVER HAD A PROBLEM FOR OVER 3 YEARS...BUT BECAUSE AMERICA'S FAVORITE STORE HAD PREPAID CARD I DECIDED TO GO WITH THEM...NOW THE PRIOR STORY I TOLD YOU BEFORE WAS A PREPAID CARD I BOUGHT OUT OF CVS "GREENDOT"...SO I WAS UNAWARE ATHE TIME I BOUGHT THE WALMART CARD THAT IT WAS THROUGH GREENDOT...HAD I KNOWN IT I WOULD HAVE NEVER TOUCHED...LET'S FACE ! WALMART HAS GIVEN FAR TOO MANY FAIR PRICES TO START CHEATING US NOW! iT'S THIS NEW DADDY THEY MARRIED THAT'S GETTING US...GREEN DOT HAS GOT TO GO!
traffic pileup
I live in a fairly small town. When the first WalMart was built, no problems. There was no traffic light in front of the store and the traffic passing in front of Walmart flowed pretty good. Then, a big pain in the *** occurred a couple of years ago when a NEW Walmart was built and a traffic light was added (Walmart paid for it). Ever since, we have traffic backups over a mile! The good news is Walmart is NOT doing so great because people like me no longer go to ANY Walmart! (I might start a UnWalMart club... lol!).
Can we blame McDonalds when they bring back the McRib and the traffic increases?
I will never shop there again
I purchased a coffee maker ($44.97) in May and had to return it in 11 days because it would stop brewing the coffee. I exchanged my item and the service desk forgot to include my register receipt after I exchanged my item. I called back to wall-mart on Ireland rd in south bend, in. and was told if I had another problem they would take care of me if within 90 days. Well, its 6/7/08 and the coffee maker stopped working. I’m back at wal-mart to exchange and I’m told too bad, no receipt and they can't look up the item without a upc number! I will never shop wal-mart again no matter how cheap! They no longer take care of the member but they do not take care of their associates. I will shop at kohl's from now on! At least they will exchange without using the tale of "I need a upc code! What happened to good customer service?
The complaint has been investigated and resolved to the customer’s satisfaction.
You didn't have a receipt, so stop your idiotic whining.
I WENT TP WALMART ON MANSFIELD ROAD SHREVEPORT LA FOR A OIL CHANGE. I SAT IN MY CAR FOR SOME 30 MIN. BEFORE ANYONE EVEN CAME OUT TO THE SHED TO TAKE MAY REQUEST FOR SERVICE. THERE WAS ONE OTHER CAR IN THE LUBE BAY. I WAS NEXT. THEY TOOK MY CAR IN RAISED THE HOOD AND LEFT. AT LEAST 2 OTHER CARS WERE SERVICED WHILE I WATIED. FINALLY AFTER SOME ONE HOUR AND 30 MIN A WHITE MANAGER CAME BY AND I ASKED HIM WHAT WAS THE PROB. HE CHECKED AND SAID THE PERSON WHO PARTED THE CAR DID SO AND WENT ON BREAK--A LONG ONE. IT TOOK ME APPPROX 2 HOURS TO GET AN OIL CHANGE. THE CARS THAT CAME IN BEHIND ME FOR THE SAME SERVICE WERE LONG GONE BEFORE THEY EVEN GOR TO ME. I KNOW I WILL NOT BE MISSED BY W/M BUT IM TAKING MY BUSINESS ELSE WHERE. THIS SERVICE WAS LOUSY AT BEST.
terrible phone service
May 31st. 2008, I called walmart pharmacy, located in woodbridge, va, to fax a refill request to my doctor so that she could authorize a refill and change the quantity of the medicine. 3 days later, june 4th, I called the pharmacy to see if the medicine was ready so that I could stop by and pick it up, but nothing was done. I personally thought that the pharmacist had totally forgotten my request. Then I told the pharmacist, whoever was talking to me over the phone, to fax to my doctor asap, since my dad was waiting for the coumadin. June 7th, which is today, at 1:21pm, I called the pharmacy again, I was putting on a hold. My other phone rang, I picked up the phone, in the meanwhile, a pharmacist was speaking. If you could just imagine that I held 2 receivers, one at my each ear. As soon as I heard a pharmacist's voice, I said "could you hold on for just 1 second, please?" they both heard my voice. The person who called me held on me, guess what happened on the pharmacist, she hung me up.
She is too mean! If you know making a call to talk to a pharmacist needs to go through many steps. I understand the walmart pharmacy is very busy, but I could not figure out how a pharmacist can not hold a phone call for just 1 second, or tell a customer that she could not hold any incoming call. I, therefore, called back right away. She answered my call. I asked her why she hung me up 1 minute ago without saying anything. Her answer was: "this is wal-mart pharmacy, I don't know what you are talking about." and hung up again. Gosh, I was very mad at that moment when she hung me up at the second time.
I encourage every one don't visit this store, woodbridge, va 22192.
Why on earth are you blaming the pharmacist? CAll your doctor. Take responsibility for your own care. Most MDs require 72 BUSINESS HOURS (this does not include weekends and holidays). NEWSLFASH! The doctors are not standing there looking for your prescription refill. They see hundreds of patients and review and document medical charts all day. Did you wait until you were out? Of course you did. The doctor needs time to review your chart and determine if he/she is going to approve the refill (this includes deciding if you need an office visit, labs, etc.). Oh...don't think that just because your dad is on COUMADIN that you automatically garner sympathy.
lack of customer service over the phone
WalMart online has taken a step back into the stone age! By removing it's customer service number it has basically said that it does not care about the people who have made them a multi billion dollar company.
And now you can't talk to anyone, not even a person in India! if you have a problem. You must email the problem in, and wait, and wait, and wait and then someone might get back to you. But you can't reply to ask that person a question on top of your question and they won't call you back or give you a customer service number to call if you have a problem.
Here are excerpts from the emails I sent them, and their inability to resolve my problem and the infuriating responses I got.
MY SECOND EMAIL: (BECAUSE I NEVER EVEN GOT A RESPONSE TO MY FIRST EMAIL)
I have asked this question twice now!...
AND NO ONE HAS EMAILED ME BACK! AND there are no phone numbers to call on your customer service or for the credit card that I have still not
received!...
Not a happy customer right now, Especially because my job is online service and it is inexcusable to allow an email inquiry go unanswered for 3 days now going on the 4th!
Please call me on my cell phone...
THEIR RESPONSE:
We are writing in response to your email. We are deeply sorry that we are unable to address your concern in a timely manner. We are informing
you that unfortunately, we are unable to respond to your concern directly because it is not clear what specific credit card you are referring to.
(IT WAS ONE OF THEIRS AND IF THEY PROVIDED A PHONE NUMBER FOR THEIR CREDIT CARD DEPARTMENT ON LINE I WOULDN'T HAVE GOTTEN SO IRATE)
We sincerely apologize that your recent visit to Walmart.com didn't meet your expectations. We thank you for taking the time to send us your suggestions and comments to help improve our service. We value your input in continually improving your online shopping experience. Your satisfaction is our number one priority!
(IF THIS WERE TRUE THEY WOULD HAVE CALLED ME OR PROVIDED A PHONE NUMBER)
If we may be of further assistance, please email us at [protected]@walmart.com. We're here to serve you 7 days a week!
(SO WHEN YOU DO EMAIL THEM YOU GET A DIFFERENT PERSON AND THEY NEVER REFERENCE YOUR PREVIOUS EMAIL SO YOU ARE NOT HAVING A CONVERSATION AND THERE IS NEVER ANY RESOLUTION)
MY THIRD EMAIL:
This is the third email I have sent to your on line help center since Friday and I have not received any emails back. I am DISGUSTED! My job
is online customer service and this is the most neglectful thing I've ever seen in online customer service.
AN EXCERPT FROM THEIR RESPONSE: We would like to assist you with your inquiry but the email channel you are using is not a secure channel. For your own protection and the security of your personal information, we use a secure message center.
Please log-in to our secure message center by visiting our website at www.walmart.com (THEY PROVIDE THE MESSAGE CENTER FOR THE CC BUT IF YOU DON'T HAVE A NUMBER WHICH WAS MY WHOLE PROBLEM, THEN YOU CAN'T GET IN TO THEIR SECURE MESSAGE CENTER)
After receiving the last email (which was really the answer to my second email after the answer to my third, and never receiving an email from the 1st this was what I sent, and received)
MY FOURTH AND FINAL EMAIL:
Here we are again, not understanding how a company as large as Walmart can have the WORST customer service on the planet. I have sent 3 emails and have actually now gotten a response to two of
them but it has taken several days and you have still not cleared up my problem.
However if you had the ability to call me on the phone or better yet, if I had the ability to call you we could have cleared this up without all
this frustration on my part and the we-could-give-a-damn attitude on your side. (OTHER THAN THEIR FORM EMAIL INSERTS ABOUT CARING ABOUT MY COMPLAINTS WHICH WAS ALL VERY WELL, BUT WAS NOT DEMONSTRATED)
I thought this was a good deal, little did I realize what a headache it would cause to me. (you
are obviously sleeping just fine at night)
I say this because I do work as an online sales consultant and provide customer service. I deal with so many unhappy people in a day and try to find positive solutions to their issues. I
need to get on the phone with them to help them even if their problem or inquiry comes in online.
I also know that it is important to get back
to someone who inquires on line as quickly as possible, the old rule of thumb was with in 24 hours which you all don't seem to adhere to. While in realty the time frame people need an answer is with in 3 hours. (And
if people are having a problem it's much quicker!)
Thank you for the major inconvenience...Anyway, I just think your system is terrible, the emails I've received have never been from the same person twice, there is no reference to my actual email, there is no way for me to email you back from the email so that you can continue to see the conversation.
I think this is a terrible step for Walmart customer service and you are obviously depending on the fact that we live in a consumer society that will buy from you no matter what because of your low prices on items that people need and want. Now you don't even give a crap about the
people who are making your company wealthy.
I know this is a tirade but I am really sick of working so hard to provide the best service I possibly can and the same service is not
extended to me when I need it.
THEIR FINAL RESPONSE:
My name is Clavel. I am with the Walmart.com Customer Service team. Thank you for allowing me to assist you today.
I am writing to acknowledge receipt of your email. I am truly sorry that your recent visit to Walmart.com didn't meet your expectations. We thank you for taking the time to send us your suggestions and comments to help
improve our Web site. We value your input in continually improving your online shopping experience. Your satisfaction is our number one
priority!
I apologize for any inconvenience you may have experienced.
Thank you for visiting Walmart.com. We appreciate the opportunity to serve you and look forward to your next visit.
If we may be of further assistance, please email us at [protected]@walmart.com.
AND SO IT CONTINUES WITH NO RESOLVE...AND NO PHONE CALL...AND OF COURSE THIS WILL NOT EFFECT THEIR DECISION TO ELIMINATE PHONE CUSTOMER SERVICE.
I can't believe a company this size does not even provide a person over the phone to resolve the issue in a matter of minutes verses aggravating unresolved emails over and over. I did delete the major issue because I don't think it is relevant to the over all point that Walmart is not proving customer service.
I have had several problems with the Walmart located at 137139 North Central Expressway and Midpark in Dallas, Texas 75243. I have had problems with the pharmacy, electronics, bakery, food, and check out. Most of the staff does not want to work. They do not want you to ask them a questions. They have bad attitudes. I have spoke with management on several occasions. My mom was in the grocery department and asked an employee for help, and she looked at my mom as if my mom was crazy for asking for help. In the pharmacy, an employee got into a verbal fight with my mom. How unprofessional? I was purchasing a television and DVD/VCR player, I had to wait until an employee finished his personal conversation before I could get assistance. Again, How unprofessional? He and I got into an argument over this. Walmart needs to retrain its employees; maybe even terminate some of its employees in an attempt to obtain more professional employees.
Adria Lacy
At Walmart - Garden City, SC - no one in the bakery dept. will listen...the French Bread is overcooked and full of holes...You cannot make a slice, let alone a sandwich...we have told the manager many times...Why can't someone go to the next nearest Walmart and see how beautifully they bake their French bread... you can go there anytime and find fresh bread...At Garden City there is stale bread ALL OVER the entire store...
Walmart sucks. I tried to put money on my "walmart money card" yesterday and they wouldn't accept it because it was too much. Anything over 1500.00 they don't want. I had a shopping cart full and would have had more if they stocked what they said they had when I went there to get it.
So..."FU" Wally World... My office supplies and everything else will be purchased through a better service than they at W.W. can provide. Physically, one block closer also...
poor customer service - p.m.
My husband went into the pharmacy today to pick up a prescription that was to ready about 3:p.m.
When he got there they told him they got back from lunch late and it was not ready. They told him to come back at 5p.m. In the meantime; we got a call of an emergency nature and I checked to see if I had
enough meds to carry me over in case we were away longer than expected. I went over to Walmart to
pick up some travel necessities and the prescription. At about 7p.m. I picked up and paid for the RX and
went over to the customer service window. On my way; I noticed two girls who really weren't interested
in waiting on a older hispanic couple who were standing there forever until a younger man went over to assist them. I noticed that the tall white girlw/blonde hair was goofing around with her cell phone, while
we(people) stood in line waiting to be helped! And this brings me to the short black girl who finally got off
her- - -stool and waited on me. The reason I'm useing gender is because I could't see her name tag or if
she was even wearing one. The computer was in front of her instead of off to the side like the other employees place it. You could barely see her! I asked her if I could get a couple of refills on my meds and told her my circumstances and she told me " not until tommorrow" There was NO line at all by then
and she said "NO" but you can put in the order and MAYBE it'll be ready by closing! I asked her what she
thought I was supposed to do for 2 hr.? She just stared at me and I said "Never MIND' The more I walked
the angrier I got that She was so rude. I BET SHE DOESN'T SHOW THAT ATTITUDE WHEN SHE GETS HER PAYCHECK! The young man who is there during the day is what I call Great Customer Service
material... He made us feel that we were making a good decision switching all our meds with your
Pharmacy... As for this girl- - - without customers like me- - - she would't have a job... If she treats me
that way- - - - You can bet she does it to others. I won't let her wait on me again. The other employees
were just staring at her in disbelief but no one said anything... This kind of complaining is totally
against the kind of person I am. And- - - she"ll probably get away with it! Just Not with ME..
P.S. As in my previous complaint, I failed to mention that I continued to shop in the grocery side. It took much longer than fifteen (15) minutes. I did mention that anger would not cover what I was thinking! I thought it would not be prudent to voice my opinion at that time. That would make two (2) mistakes I made. The first was trusting someone I did not know! IT WILL NOT HAPPEN AGAIN.. I will only go to a pharmacy that I do trust. No matter the distance I must travel.
I went to my primary physician on Sept. 30, 2015. He gave me a prescription for an antibiotic (7 tablets in total) and also told me to purchase Flonaise nasal spray. The doctors office e-sent the order to Wal-Mart pharmacy in Fayette, Alabama 35555 before I even left the exam room. It took about 20+ minutes before I left the office, after setting up my next appointment, walked to my car and was ready to leave. I received a call from my husband. He asked me to wait for him - thus adding about another 20 minutes. When I arrived at the Wal-Mart location, I took a buggy, cleaned it with the wipes provided, picked up a rotisserie chicken, and went straight to the pharmacy window. There was one (1) customer ahead of me. She was checking out with her items as I stood in line for less than five (5) minutes. The associate at the register asked my name and date of birth. I provided her with my information. She stated that my prescription was NOT ready and would be about five (5) minutes. I went to the health and beauty aids department and gathered a few items. When I returned to the pharmacy I was told that my prescription was STILL NOT READY. She stated that the prescription was in the bagging stage and to return in another five (5) minutes, I looked around for about another 5+ minutes, Once again, returned to the pharmacy, my prescription was NOT ready and that the doctors office has sent another prescription (for Flonaise nasal spray) Silly me, I thought that Flonaise was over the counter. A different associate said that Flonaise was covered by my insurance. She also said that it was a larger bottle and would be a much lower cost than the OTC product. I agreed. SILLY ME! No, STUPID ME, for trusting someone I don't know. Thesecond associate stated that it would take another fifteen (15) minutes. I proceeded to gather items from the grocery side. It took MUCH longer than fifteen (15) minutes. I went back to the pharmacy AGAIN. The pharmacist asked me how the doctor instructed me to take this medication. He did not mention any instructions nor the fact that they would be sending a prescription for Flonaise. I was under the impression (silly me) that the prescription would be filled and that I would call my doctor's office to get instructions on how to take this medication. I was not told that the prescription would NOT BE FILLED AS WRITTEN (BY A FULLY LICENSED M.D. WITH MORE THAN 40 YEARS IN PRACTICE). But was over ridden by a "Pharmacist" . I was exhausted by this point and anger does not cover the other things that I was thinking! I did not look in the double bagged and multiple stapled package until I returned home. Much to my surprise, the Flonaise was not in the doubled bagged and multiple stapled package. I called the pharmacy to question the missing medication. I am unsure to whom I spoke to. Needless to say, she was way beyond rude and uncooperative. I was told that they had told me that they would not fill the prescription as written by my FULLY LICENSED PRIMARY PHYSICIAN. I informed them that there would be NO NEED TO FILL THIS PRESCRIPTION OR ANY OTHER PRESCRIPTION OF MINE FROM NOW ON! By the way, I WILL NEVER GET ANY OTHER PRESCRIPTIONS FILLED AT THIS WAL-MART PHARMACY OR ANY OTHER WAL-MART PHARMACY. This is not the first time I have been screwed at a Wal-mart Pharmacy. IT WILL BE THE LAST! Because of the "F" job I got, instead, I am unable to take this medication that my doctor wanted me to start tonight (9/30/15). Now I am going to have to call and get another prescription (sent to a completely different pharmacy). Also, can you tell me why it took so long to get the antibiotic filled? It was only seven (7) tablets. Why on earth does it take that long to put seven (7) tablets in a bottle, place a label on it, place it in a bagging stage, and have it ready by the second five (5) minutes (a.k.a. the "F" job I got)? By the way. I will tell anyone and everyone that I know of the "F" job I got and encourage them to go somewhere else, anywhere else, to get their prescriptions filled. Wal-mart ain't the only game in town!
About Walmart
Walmart is known for its low prices and wide selection of products. The company offers a variety of goods, including groceries, clothing, electronics, home goods, and more. Walmart's online store, walmart.com, allows customers to shop for products from the comfort of their own homes and have them delivered directly to their doorstep.
In addition to its retail operations, Walmart is also involved in a number of philanthropic efforts. The company has donated millions of dollars to various charitable organizations and has launched initiatives to support education, hunger relief, and sustainability.
Walmart has faced criticism in the past for its labor practices and impact on small businesses. However, the company has taken steps to improve its image and has implemented policies to increase wages and benefits for its employees.
Overall, Walmart is a major player in the retail industry and continues to expand its reach both in-store and online. With its focus on low prices and customer convenience, the company is likely to remain a popular shopping destination for years to come.
Walmart Customer Reviews Overview
Walmart.com has received numerous positive reviews from customers who appreciate the convenience of shopping from the comfort of their homes. The website is easy to navigate, and customers can easily find the products they are looking for. The site also offers a wide range of products, including electronics, home goods, clothing, and groceries.
Customers have praised Walmart.com for its competitive pricing, with many stating that they have found products at lower prices than other online retailers. The website also offers free shipping on orders over a certain amount, which is a significant advantage for customers.
Walmart.com has also received positive reviews for its customer service. The company has a dedicated customer service team that is available 24/7 to assist customers with any issues they may have. Customers have praised the team for their prompt and helpful responses.
Overall, Walmart.com has received overwhelmingly positive reviews from customers who appreciate the convenience, affordability, and customer service offered by the website. With its wide range of products and competitive pricing, Walmart.com is a top choice for online shoppers.
1. Log in or create an account: Ensure you are logged in to your ComplaintsBoard.com account to proceed. If you do not have an account, please register by providing the necessary information in the sign-up form.
2. Navigating to the complaint form: Once logged in, locate the 'File a Complaint' button situated at the top right corner of the website and click on it to access the complaint form.
3. Writing the title: In the 'Complaint Title' field, concisely summarize the main issue you have encountered with Walmart. Make it specific and clear, such as "Incorrect Billing at Walmart" or "Poor Customer Service at Walmart Store #1234".
4. Detailing the experience: In the complaint description, provide a detailed account of your experience. Include key areas such as customer service, product quality, pricing discrepancies, or store cleanliness. Be sure to mention:
- The specific location or online service of Walmart involved.
- Descriptions of the product or service that led to the complaint.
- The date and time of the incident or issue.
- Any conversations or interactions with Walmart employees.
- Steps you have taken to resolve the issue, including any communication with Walmart customer service.
- The response or lack thereof from Walmart regarding your complaint.
- How the issue has personally affected you, such as inconvenience, financial loss, or distress.
5. Attaching supporting documents: If you have any receipts, emails, photos, or other documents that can support your complaint, attach them to the form. Do not include sensitive personal information such as credit card numbers or social security numbers.
6. Filling optional fields: Use the 'Claimed Loss' field to indicate any financial loss you have incurred due to the issue. In the 'Desired Outcome' field, describe what you would consider a satisfactory resolution from Walmart, whether it be a refund, exchange, apology, or other actions.
7. Review before submission: Carefully review your complaint for clarity, spelling, and accuracy. Ensure all the information provided is complete and reflects the issue truthfully without exaggeration or false claims.
8. Submission process: After reviewing, click the 'Submit' button to file your complaint. Ensure that you have filled in all required fields and that your contact information is correct in case you are contacted for further information.
9. Post-Submission Actions: Keep an eye on your ComplaintsBoard.com account for any responses or updates to your complaint. You may receive comments from other users or even a reply from Walmart addressing your concerns.
Overview of Walmart complaint handling
-
Walmart contacts
-
Walmart phone numbers+1 (800) 966-6546+1 (800) 966-6546Click up if you have successfully reached Walmart by calling +1 (800) 966-6546 phone number 14 14 users reported that they have successfully reached Walmart by calling +1 (800) 966-6546 phone number Click up if you have UNsuccessfully reached Walmart by calling +1 (800) 966-6546 phone number 18 18 users reported that they have UNsuccessfully reached Walmart by calling +1 (800) 966-6546 phone numberCustomer Service+1 (800) 925-6278+1 (800) 925-6278Click up if you have successfully reached Walmart by calling +1 (800) 925-6278 phone number 2 2 users reported that they have successfully reached Walmart by calling +1 (800) 925-6278 phone number Click up if you have UNsuccessfully reached Walmart by calling +1 (800) 925-6278 phone number 5 5 users reported that they have UNsuccessfully reached Walmart by calling +1 (800) 925-6278 phone numberCustomer Service+1 (866) 925-2432+1 (866) 925-2432Click up if you have successfully reached Walmart by calling +1 (866) 925-2432 phone number 2 2 users reported that they have successfully reached Walmart by calling +1 (866) 925-2432 phone number Click up if you have UNsuccessfully reached Walmart by calling +1 (866) 925-2432 phone number 3 3 users reported that they have UNsuccessfully reached Walmart by calling +1 (866) 925-2432 phone number+1 (877) 937-4098+1 (877) 937-4098Click up if you have successfully reached Walmart by calling +1 (877) 937-4098 phone number 5 5 users reported that they have successfully reached Walmart by calling +1 (877) 937-4098 phone number Click up if you have UNsuccessfully reached Walmart by calling +1 (877) 937-4098 phone number 13 13 users reported that they have UNsuccessfully reached Walmart by calling +1 (877) 937-4098 phone number
-
Walmart emailshelp@walmart.com100%Confidence score: 100%Support
-
Walmart headquarters850 Cherry Avenue, San Bruno, Florida, 94066, United States
-
Walmart social media
Most discussed complaints
don't shop at wallmart! 32 (opinions to this review) Cruelty to animals 10 (opinions to this review) mean pharmacist 4 (opinions to this review) Check receipt! Double charged all of the time! 4 (opinions to this review) Didn’t get my 2 Grapefruit. And the graham Texas Walmart is the worst. 3 (opinions to this review)Recent comments about Walmart company
TiresOur Commitment
We make sure all complaints and reviews are from real people sharing genuine experiences.
We offer easy tools for businesses and reviewers to solve issues together. Learn how it works.
We support and promote the right for reviewers to express their opinions and ideas freely without censorship or restrictions, as long as it's respectful and within our Terms and Conditions, of course ;)
Our rating system is open and honest, ensuring unbiased evaluations for all businesses on the platform. Learn more.
Personal details of reviewers are strictly confidential and hidden from everyone.
Our website is designed to be user-friendly, accessible, and absolutely free for everyone to use.
Is ComplaintsBoard.com associated with Walmart?
ComplaintsBoard.com is not affiliated, associated, authorized, endorsed by, or in any way officially connected with Walmart Customer Service. Initial Walmart complaints should be directed to their team directly. You can find contact details for Walmart above.
ComplaintsBoard.com is an independent complaint resolution platform that has been successfully voicing consumer concerns since 2004. We are doing work that matters - connecting customers with businesses around the world and help them resolve issues and be heard.
Though I don't have first hand experience of the kind of racial profiling that this Pudgy is complaining about. I don't have first hand knowledge of racist attitude and comments being displayed by Black Walmart employees towards Caucasian customers on several occasions at several different stores in my area.