Walmart
reviews and complaints

Ordered and paid for my kids christmas on december 2, 2.011, just found out today that my two biggest items are missing, walmart.com is blaming it on Fed Ex and Fed Ex is telling me they didn't receive an order for items to be picked up, i have spent at least six hours on phone today talking to walmart.com customer service, supervisors and even corporate trying to find my items along with Fed Ex, for them to tell me they are unable to get me these items now cause they were not available although they were available when I ordered with all my other items and paid for, i have never seen such lack of concern in a customer service department and now I can't have my money back for five days

On 09/28/10, I took my car to the Manning, SC Wal-Mart to have an oil change done in my car. On 10/09/10, I took a short trip to Greenville, SC and my car's engine went bad. After checking the car to see if I had any leakage or to see if the oil was thrown anywhere, I found I that there was no oil at all in my car. There was no possible conclusion that we could draw to find out what happen to the oil. The only thing that I could think of is that no oil or very little oil was added.

Now I am stuck without a car to drive because my car now needs a new engine and I cannot afford to get a engine right now, but this is not my fault, Manning Wal-Mart needs to find out what happen or what DID NOT HAPPEN!

On November 5 2011 this happened just writing it now because I am ungrounded.

This boy in my class stole my pokemon cards which I just bought. I know because they were missing and he likes to collect these kinds of things as well. When I found him in the store I told him to give me back the cards. He would not listen to me so I started fighting with him. The person female who was working in the toy department had to ask a male customer to break us up and he did.

Okay I admit that a few weeks ago before this I was arrested for stealing from the store and I reconized the person who arrested me and told him what happened after I went to the returns desk to ask them to call him and he reconized me and said I had to leave the store because I was still banned. Then the person at the custody desk asked how old I was because I want to press charges against this ### and she said I am 12 and too young to press charge.

I was asked to leave the store because my ban is not up and he did not help me. He said that I should ask the mall security to have helped because I am not allowed to step foot in the store because I was stealing before. and I just did it this time to buy the cards with an early brithday present money I got.

This is not really a complaint but just to vent and tell you how I feel.

December 12, 2011

Walmart Conyers Ga
Case#6448020
Date of loss 10/03/2011
Store #2475

Dear Mr. Walden,

On July 7 2010 I purchased a battery for my classic 1986 Mercedes Benz 560 SEL from Walmart in Conyers Ga. The battery came with a 3 year warranty. The battery lasted only 1 year. I returned the battery to Walmart on Oct 3, 2011. The service manager stated he would have to test the battery first before giving me a refund and or replacement battery. He stated the test would last at least 1hour. The service tech came back about ten minutes later and said that the battery was defective. The service manager and service tech tried to locate the same battery I had but stated that the battery I purchased last year was discontinued. They asked for the make, model and year of my car before giving me a replacement battery. There was a $20.00 price increase for the new battery which the service manager waived.

I took the battery home installed it correctly installed the battery. The car started with no problems . About 1 ½ mins later I started seeing smoke coming from the front of the car. The engine was still running. The smoke was getting thicker .I turned off the car. I went to investigate and saw that my car was on fire. I immediately retrieved my garden hose and administered water to my car. I saturated the battery and front area by the battery where the smoke was coming from. I then called the Rockdale Co. fire dept and they came in about 5mins. When the fire dept arrived the car was fully engulfed. I was praying that the car did not blow up. The fireman took control of the fire but they could not fully extinguish it. They cut the battery out of the car and the fire was extinguished. The fire took about 1hr and 20 mins to extinguish. The fire dept stated that I needed to notify Walmart right away and the fire report would be available in a few days. I went to Walmart and informed the service manager about the incident. He had me fill out a claim report. He escalated the report to Claim Management Inc CMI to determine if the correct battery was sold to me or if the battery itself was defective. Two days later it was determined that the correct replacement battery was sold and I had to deal with the battery supplier to Walmart which is Johnson Controls. Shirley Wanken is my case manager from CMI.
[protected] My claim number is 6448020

My contact at Johnson Controls Battery supplier was Joan Durr [protected]. She asked me for the pictures and fire report. The fire report cleared me of any wrong doing. The Rockdale Co fire dept fire report stated “checked the terminals to see if the positive and negative were connected correctly and they both were installed correctly” I sent the pictures and fire report to Joan Durr. She asked me for more pictures of the battery. I sent those as well. She stated that she was sending this information to the engineers for review and their findings along with hers would determine the outcome of my claim. No representatives from Walmart, CMI or Johnson Controls physically came out to see my car. This process took about 2 ½ weeks to complete.

Joan Durr stated that she and the engineers findings were that a pre existing short caused my car fire and not the battery. All of our conversations up until that point have been very pleasant. I was very patient throughout all the delays during that period. I was however perturbed about the engineers decision. I stated to Joan Durr that in the 6 years I have owned the car I never had any shorts or electrical problems. Besides the battery
I purchased new from Walmart last year seemed to be working fine until it became defective. I asked her could
She escalate my case to the CEO of Johnson Controls. She said she could not. However, she did say she would escalate my issue to her supervisor Paul Keyser which, is the corporate attorney. I asked her what her position was at Johnson Controls she stated that she was a paralegal. I asked what would a paralegal and engineers know about fire? Why not have a fire expert? Joan Durr stated that I could speak with Paul Keyser about my case.
I spoke Paul Keyser([protected]. He stated that after reviewing the pictures and fire report that he concurred with Joan Durr and the engineers. I explained to him the same issues that I explained to Joan Durr.
I also spoke about customer service and quality product control. I informed him that I was a project manager
And executive myself so I am well versed on how customers with major issues like my should be treated. He then made a customer service offering of $500.00 to replace my battery. I told him my car was totaled and worth a lot more than that. I turned down the offer and asked to speak with the CEO.

The CEO of Johnson Controls is Stephen Roell [protected]. I contacted his office but he was out of the
Country. The President of the battery division Alex Molina Rolle was not in his office as well . My contact was his executive assistant to the president of the battery division Jennifer Hanson([protected]. I explained
The issues I was having and she stated that the president Rolle would give me a call. While awaiting a call back from president Rolle Joan Durr had given me a call and stated that a Rich Young would contact me
About my case.

Rich Young [protected] was very rude, arrogant, had horrible quality control and customer service skills.
He stated how things were going to be handled and he would have the engineers look at my case. I asked how this would be any different from the same outcome that had before? He stated that this is the way the process would be handled since I escalated the issue. Rich Young called back in a few days with his findings. He stated that he concurred with the previous findings but added that mice and squirrels had eaten my wires and caused a pre existing short which caused the fire when I put the new battery in my car. He also stated that if I had a toaster to catch on fire that I would not sue the electric company. I answered his first statement by saying “That why did the mice and squirrels not eat my SUV wires or my riding mower or my van wires why were they just partial to Mercedes Benz wires. I also stated I do not live in area where mice and squirrels come into my home or vehicles so I do not know what you are implying. I answered his second statement by saying I would not sue the electric company I would however sue the toaster maker for a defective toaster, just like I am taking claim to the battery maker for a defective battery. I stated this is the second battery that was defective. The reason why my car was burned up was the first battery which was suppose to last 3 years only lasted 1 year. Which made me get a replacement battery that caused my fire. Rich young stated that the $500.00 offered to me was now revoked and I would get nothing. I asked to speak with the CEO and he said no. I thanked him and told him I will escalate the issue myself.

Alex Molina Rolle President of the Battery Division([protected] called after I had explained my phone meeting with Rich Young to his executive assistant Jennifer Hanson. We are now past a month since my car fire. President Rolle stated that from the letter Rich Young wrote about my case that he was only implying of what could have caused my fire and not that it was the cause. I stated to president Rolle that Rich young is not a fire expert nor did the fire report state that there were any burnt mice, squirrels, or burnt droppings from squirrels and mice. Which again clears mice and squirrels from eating my wires theory. I stated that example should have never been used as well as the toaster suing the electric company. President Rolle stated that he concurred with the previous findings. He also stated that this is the first time his batteries were involved with a fire situation and they make millions of batteries. I asked what is the percent of defective batteries out of those million he could not answer that. Which again is bad quality control and bad customer service.
I stated that if this was his car or his wife’s car this problem would have been solved with a new Mercedes Benz and lots of apologies. I stated I would escalate to the CEO and Board or Directors.

I contacted Shirley Wanken my case manager from Walmart Claim Management Inc. I updated her on the findings from Johnson Controls. She stated that CMI pays or not pays biased upon the findings of the supplier. In my case the battery maker Johnson Controls. She also stated that Walmart does not test their batteries. I then stated so I the customer is the battery tester and quality control? I asked for the CEO of CMI she said she could not give me that number but her supervisor was Ronnie Jernigan [protected]

I spoke with Ronnie Jernigan. He stated that he was an ex insurance adjuster who does not always believe the fire reports. He stated that Johnson Controls are the experts and he does not do customer service, he is a claims adjuster. Which explained his rudeness, arrogance, horrible customer service and quality control skills.
What was more deplorable was that Ronnie Jernigan or my case manager Shirley Wanken did not look at my pictures or the fire report itself. The report that came from Johnson Controls stated that mice and squirrels had eaten my wires. It looks like the example that Rich Young used from Johnson controls turned out to be my cause of my fire in the Walmart CMI report. I asked Ronnie Jernigan to speak with the CMI CEO he stated I could not do that.

I contacted Dan Filla office who is and executive at CMI. I spoke with his assistant Linda [protected] ext 12662. I was contacted by Vince Cullipher [protected] email [protected]@cmiw.com. He stated he would look into my case. He though was empathetic to my situation stated that the decision to pay or not pay was biased upon the supplier Johnson Controls. I asked to speak with the CEO of CMI and was denied.

I contacted Walmart Corporate office. I was put on hold for 15mins the first call and 12 minutes the second call. I finally spoke with Kirk a corporate CSR. He stated he would escalate my issues it would take 2 days . This case is now going on 2 months.

I met with all the parties involved. I explained that I may be the first to have a car fire from these batteries I am not the first to have had problems with Walmart batteries.(Yahoo or Google Bad Batteries From Walmart) I explained how as soon as someone has a problem they go straight to the media without giving the parties involved an opportunity to resolve the problems. In this case I have given that and more. I know that if I were the CEO of Walmart Mr. Walden, CMI Mr. Dan Filla, or Johnson Controls Mr. Rolle I would not have had these issues. I have spent countless hours and money trying to resolve this case. I will turn my findings over to the proper authorities that can solve this issue.

My recommendation is that you should not purchase any automotive batteries from Walmart or Johnson Controls. They both have very poor quality control and customer service skills. I would love to meet with Mr. Walden CEO of Walmart and Mr. Roell CEO of Johnson Controls to help resolve their quality control and customer service issues.

My problem is simple...
(A right that is Federally Protected)
It is simple, I became ill, then I asked my immediate supervisor if she would adjust the times in my schedule to aide in my recovery. Without consideration to my request she replied No! I didn't realize the first time, when I was asking her this, that I was actually requesting reasonable accommodation. My request would have caused no undue hardship to my store or to the company. I ask my supervisor numerous times, and all of those times were denied. I was coached right out of the store with in 6 months of my first request. I worked for you for nearly 10 years, was a salaried manager and was an outstanding associate. This sort of thing unfortunately happens frequently in your company. I have seen it happen for many years. I have brought issues to Upper Store Management, issues that would create liability for the company...This was my job, to protect the assets. After reporting these issues, suddenly I became "Not a Team Player". And retaliation eventually set in, it was subtle but definitely retaliation. I am hurt financially, we as a family are suffering as a result of the loss of my employment not to mention it is Christmas time. Losing my job made me take a long, hard look at the other issues at hand. You know them, everybody does. I will not stand still or quiet and neither will the many. I have read the complaints, lawsuits, mediation settlement agreements that Walmart has made with the injured parties. I noticed that you always agree to educate management, hold training classes for management, you agreeing to do this or to do that...yet still we see the same issues coming forward. Why aren't you taking control of your company and correcting these issues... If you were treating your associates fairly, which I know for a fact you are not, they would not be seeking union organizations for help...they are hurting and you don't seem to give a damn. You can fix this! If you don't it will be to the demise of what was a great company. It will happen eventually. Thank you.

For the past months I have been having to dispute a refill at the pharmacy.After three years of being a loyal consumer at the pharmacy and never having any problems at this location for the past 11 or 12 years since this store opened.On the month of 07/20/2010 the pharmacy had a back order on one of my medications and was informed that I will be given three of the last pills and to come back three days later to get the other of 27of 30 pills at a discount or no extra charge.Three days later pills were not available they were still on back order.One of the ladys working the pharmacy forced a transfer on me to CVS or Wal Greens.This month 08/21/2010 after placing a refill online I was told by Walwart pharmacy that the medication is no longer going to be refilled by Walmart.After waiting in line I tried to explaine to the lady working the counter that I at no time agreed with CVS to transfer me to them other than that one refill that walmart did not have and did not explaine anything else or did not want to explaine anything to me for what ever the season.The people at CVS said it will only be this one time after I explained to them what was happening.Also CVS was on a back order for this same medication but have the 30 pills to give to me.Anyway to get to what I think was the worst part of this experience is when I called on the manager Juan who was on duty at that time.At first he gave me a very unpleasant look and once at the pharmancy as I was trying to give my side of the store and he will not let me talk and told me to shut my mouth and that he was not going to help me and choose to take the pharmacy's side.Talking about feeling like getting slaped on the face and getting kicked on the head a few times.Thats just what his responce felt like after being a loyal costumer for so many years.I would had felt better and not felt like I was going to have a heart attack if he only would had at least side sorry I will talk to them or something like that.And thats only one of my many other bad experience at one of my favorite places to shop.

I attended walmart today with my family. When leaving at the cash I selected the option of cash back. I was slightly distracted by the days events and left the store without receiving my money requested. Upon returning home and searching for the money I realized I never received. I did not sign the receipt (as per store policy)nor did the cashier sign the receipt. I called the store immediately snd was surprised with the response. The representative told me I would have to speak with the cash audit office the following business day and if they found that the cash was over the amount I mentioned then I would be returned my money.

The representative refused to take any of my information and kept re-directing me to call tomorrow. Now I know that the CSM’s conduct audits periodically througut the day on the cashes. (my wife use to work there so I have a little inside knowledge). I requested that they review their video and are that I never received the money. The representative told me they do not do that and again stated I would have to rely on the audit tomorrow. Now I’m being withheld from my money because of an error made by an employee and the fate of my money relies on the audit conducted tomorrow.

What if the cashier took the money herself and the cash shows a balance. Not to conformting for me. Anyways I don’t know how a store can keep my money as a result of their own mistake. Even if its only for a day !

I fell on some crushed grapes on the floor in Walmart store 1533. Someone called a manager and they put ice on my leg, and suggested I go to the emergency room. I didn't feel that was necessary, but did see a doctor a few days later. They were supposed to call me about the claim the next day and didn't. I went back and inquired, was again reassured they would take care, but they didn't. Finally, I reached the claims people, the claim was submitted. It seems very clear to me. The grapes were on the floor in their store. They took pictures. There was a witness to the fall. Their claims people say that it was my fault, not theirs, that their responsibility is to maintain a reasonably safe environment, and they don't know how long the grapes were on the floor, whether 5 minutes or an hour. I agree, but it could have been an hour, and they are responsible. I have insurance, so it isn't that big a deal to me, but what if I had been injured very badly, or what if I had no insurance. This is just WRONG!

I worked at Walmart till my 90 day reveiw, (which was good), I found that a raise would not happen for one year, how can they think people would stay there after that? I am still waiting for my last paycheck and still waiting for my exit papers on my quit date. The people I worked with were awesome, friendly and helpful. Management needs alot of work, this I know from exp. in management a feww years ago. I now understand many complaints I heard from employees, and from customers. Thats to bad, This store could go far if they'd clean a few areas.

I was groped by the door greeter. I went to use a motorized cart and the greeter came over to tell me I was wrapping the cord wrong, I told him I had it, and he told me the cord would be dragging. I had the end of the cord in my hand. he put his hand on my leg and I told him to take his hand off of me, He then moved his hand to my crotch and groped me. It was disgusting, and freaky. I got off the cart and grabbed a regular shopping cart told him to take his hands off of me and I called him a freak. Well my daughter witnessed this whole thing, and now when I called the police they tell me that the Hanks hands never went below his waist in the next sentance they tell me he has the cord in his hands, so if his hands did not go below his waist how did he get the cord? really. The guy knows how to block the camera, he groped me and even the Casa Grande police will do nothing... Thank you walmart for the great holiday I know where I am not shopping on black friday.

We were checking out at our local walmart last evening, when we overheard an associate berating an older couple just ahead of us for having more than the alloted 20 items. They seemed dumfounded as to her ramblings and i don't think they really understood what she was talking about and how degrading her attitude was, but we did notice the wife going to customer service as we were leaving. In my working days I was a district manager for a large privately owned company here in florida. If any one of our employees were to have subjected ANY customer to that type of treatment, we would quickly have Invited that employee to seek employment elsewhere. What is wrong with young people nowadays?. Do they resent retirees? What entitles and empowers them to be so disrespectful?. I would think they would be grateful for even having a job in this economic environment especially in florida which is a right to work state.

My 12 year old daughter was caught shoplifting there and they made a big deal over it all over CD's totaling $100 more or less. For a company that makes that much money to be harsh on a child is wrong. Come on she is only 12 years old. She even admitted she would have bought the CD's but they refused to sell them to her since they were parental advisery. Who are they to tell my daughter what CD's she can and can't get. They think that because they are the biggest retailer they can tell us how to raise our children. Also she is only 12 years old, she does not know any better. If it was an adult I can see why they would be so uptight but this is a 12 year old. I have no problem with her listening to those CD's who are they telling me what my child can and cant listen to that is my job not theirs.

Also for the idiots who are planning on asking why did I not purchase the CD's for her. For one thing she was shopping with a friend's mother. Another thing, who are they to say that she cannot buy the CD's that is my job not theirs.

I even offered to buy the CD's for her but they told me that she already committed the crime. I even asked them if I could buy the CD's after this whole thing is done with, they told me that they would excort us out of the store and she would not be allowed in the store without a parent, and if we do return to the store she is not to leave my side. I won't be returning and I bought the same CD's for her at Target.

I was at the register when after I buyed all my stuff my three year old son picked up a chocolate bar. The cashier told me to tell him to put it back. I nicely told her that my son was three years old and if she could let him have the chocolate bar. She said not until I paid for it. I then told him not to make a big issue of a chocloate bar wich costed less than a doller. She said it does not matter how much it costs I still have to pay for it. At this time I told my son to put the chocolate bar down because the mean ### said no. He started crying. This cashier made my son cry and I am angry right now. What kind fo people do you hire? One who is mean to children. That ### needs a lesson in sympathy because she clearly has none and it is obvious she has no children. She even lied and said she has children but if she did she would have let my son have the chocolate bar. ###.

The store was busy on a Saturday evening, around 5:30pm-6:30pm.I made an attempt to purchase my items on the "self-register", most of the items wasn't scanning.So I went to the "10 items or less" register, having a buggy load of items, with the checkout lines, stretching to the clothing dept., the cahier on that register told me not to come at her register and pointed at the "sign" letting me know that she wasn't going to deal with my buggyload of items.I looked around, could't believe what just happened, a bit hurt about the situation, all of the registers were full with customers, frustrated, I left and do not want to come back ever again!I"ll just take my business eslewhere!

So I only have 2 items and I want to check out quickly. Naturally I look for the self check out isle... There r 4 but only one is open... I wait in line for it and then scan my items then when I go to put my cash in there is this little sign that says credit only... So I ask the person that monitors this one self check out... She gets all gruff and voids the items and walks away... Why is only one open... Why open at all if you cant even accept cash... And what purose does she serve, wi such horrible customer service skills... Why not just work a register...

this is the second time this has happened to me and i am fed up with walmart. as most consumers i try to make my dollar stretch as much as possible so i take advantage of walmarts guarantee about matching prices, with no ad needed. well today it happened again, the lady in front of me (who was white) comp added everything, crazy prices that were very obvious she was lying. the cashier didnt question her, ask for an ad...nothing. i went to check out...lettuce (normally $1.13) had it comp added for 99cents, the cashier immediately asked me who had it or if i had the ad. now, before i go shopping, i compare all local ads online, write down the prices for what i am needing but never where, as i had never been asked where it was at. i told her i wasnt sure, showed her my grocery list so she could see that i wasnt just naming numbers but i did have things written down in advance. gloria, my cashier, wouldnt budge. again, i had another comp ad that was refused. she said she was bending over backwards to please me but i had to have the ad. i told her, why didnt you ask the lady in front of me. she didnt have an answer. so to make a long story short, i started crying, because i had my grocery list preplanned with a certain amount and spent way more than what i was planning. on a side note, "gloria" eventually walked away from her register stating that she "couldnt deal with me" and a CSM took her place. like i said in the beginning, walmart clearly advertises "find a lower price, we will match it, right at the register, no questions asked". but that is on a pick and choose basis. if you look poor, are not white be prepared because they will refuse you. but im curious to know how many out there have experienced the same thing i went through? at the walmart in wagoner oklahoma. call me [protected] or email me: [protected]@yahoo.com. if there are others, we can do a class action lawsuit. please dont let walmart continue to make people feel like they are not deserving of honesty and respect!

I bought great value crescent rolls and as I rolled them out to make them I found hard pieces of plastic throughout the dough! What the heck is that all about?

Today at 2:00 in the afternoon I tried to take back some new unopened costumes that I ordered for halloween. Walmart Online Assured me that the costumes would make it there on time upon order, and Many of them did but 5 of them did not. Upon Asking the Assistant manager if he would take them back he said he could not but Walmart online says Hassle Free Returns. Obviously this is a big problem from this walmart in Jackson Mi! If you order something and cannot return it that's not being a very good business! Customer service is something that I take very seriously on Ebay! If I sell something and it does not get there on time I get a negative and if the customer does not like something or it does not fit I always take it back even if I Don't feel like it. I have been selling items from walmart at http://stores.ebay.com/BuyAmazon-gifts-Galore this month due to a back injury at work, I can't do much and noticed that Online you can save a ton on Shipping with 98 cent shipping going on for the last 3 days even on diapers and Big Items! Shipping To store. Although I'm pretty sure the assistant manager at this store is to smug to want to deal with it's customers that want to return anything. even though I have helped that fatcat pay his paycheck for the last 4 months straight. I asked him if you take back gifts after christmas and he said yes but 5 measily unopened unused costumes after halloween which could be considered dress-up were too much for him to be able to handle. Small Minded, No Personality, Assistant Manager needs to get to know his customers then he would know where his paycheck comes from. We've Grossed over 16, 000 in sales these last 3 months pushing ebays products only to get treated like Crap! Very dissapointed Walmart Jackson Location Customer!

Okay so this third of November I was caught shoplifting and was banned from your stores for a year. Guess what I don't give a ### . My sister and I were banned. She is 14 I am 13, . When my year is up I won't be returning to your stores and neither will my sister".The undercover security guard who arrested me is ugly and so is the store manager, they also smell like dog[censored] . . Okay the the manager's wife and the undercover security's wife is ugly and fat|. (Okay I never met them but I believe this to be true!. Who else would want to be married to people who smell like dog[censored]..

From Jessy
age 13