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Walmart / dissatisfied customer

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First of all, I am in a wheel chair, my wife has to use the little electric scooters most all the time. Going in any of these stores is nothing more than a joke to begin with. All the supposed handy cap parking, yeah, right! I would swear to this. I have never seen more than maybe 1 out of 50 people that were some what handy capped, the rest, nothing but lazy.

That starts the day off good. So while in the store today, 8/15/07 Trying to get help was impossible, no sales people any where and this is a Saturday at around 6pm. You would have thought for sure they would have had help today.

Then on top of that, I could not reach most of the items I needed, so I had to wind up going with out, because of the pain I did not feel up to going back and forth to take that change some one just may be there. Not worth it for me.

Now for the main complaint for today. Ever since they turned this store into a so called super store, with some 30 registers, plus or minus, the store has seldom ever opened more than 10 that I have ever seen. And believe me, we spend a lot of time in that store, not to mention way to much money.

However, when we started to go through the check out there were a total of 3 register's opened and at least 8 people in each lane and adding more by the minute. So needless to say it took some time just to get through the lane to pay for all that stuff. They opened ONE lane during the whole time we were there. Big deal, when it takes them forever as it was.

And to make matters worse. My wife, as I said was using one of those electric carts and we were headed out to our van, (as we have done for the past umpteen years now), but this new guy stops us and says you cannot take that out the door. So we explained, or tried to that is, but he would have no part of it. So he made my wife take all those items out and some of them were awful heavy, (dog food, plus other such items as well). I cannot do anything to help so she has to do all that herself as it is. Our son is 3 and not much on the heavy lifting as of yet. So needless to say, I was not happy with walmart's check out, the personal were extremely rude today as well, then the guy at the door was the worst of all. I mean down right hateful. I am just sorry now that I did not get his name. I wish I would have gotten more than one name had I known they would be this bad today.

I am now to the point, after spending as much money as we do in that store, to just say heck with them and go back to Kmart, which I swore I would not do many years ago for similar reasons. So what is a person to do, we spend an average of at least 400.00 a month in that store, which is nothing to such a big company as Walmart. But to get treated like that, well there is just no reason for it. Especially when a store such as walmart advertises all this great customer services you will get when you walk into there store's. Sure, if you are from some country that does not speak english maybe, then it would not matter anyhow.

So needless to say, neither my wife or myself is very happy with this so called Super Walmart Store here in Flint, Michigan on Corunna Road.

One very dissatisfied customer now, providing I decide to stay a customer with them that is.

Thank you for nothing Walmart.

PS. Sorry I made this so long, but I wanted to get the whole story in here right. I do not want to make a mistake on what happened, so hang in there with me. Thank you.


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N  11th of Aug, 2009 by 
Agree Disagree -3 Votes
It sucks when they don't open registers. You would think they had four-year olds running the store for all the intelligence they use. I agree with you on the handicapped parking, too. It's the same with the Parent/Child parking spots. I have two small children and don't like having to hike them through the cold and snow for three kilometers while some bozo parked in one of those spots just because they are lazy. I know it's not the same as the handicap parking spots but it's annoying when ignorant people don't pay attention!
N  9th of Dec, 2009 by 
Agree Disagree 0 Votes
@lilvixen69... wow you have kids... the tax credit isn't enough now you demand your own parking spot... being upset about not enough disabled parking spots is a legitimate complaint... being upset about not enough parent/ child parking spaces is ridiculous. There is no law stating that other people cannot park in those spaces, unlike the laws for disability spots. So suck it up and stop being lazy. Also, consider dressing your children for the weather, or leave them at home with someone responsible.
N  12th of Dec, 2009 by 
Agree Disagree -1 Votes
Perhaps next time you can have a friend or family member accompany you on your shopping trips. Obviously, if you can't get to the items on the shelf no one is going to "shop along" with you in the store. They all have certain things to get done in a days time as well. I am curious as to why your wife is riding the electric cart? If you both are that disabled(and apparently she isn't because she had to get off her scooter to carry it all) why would you even go without someone to help you get to items you cannot reach??????? Because if you did, then you wouldn't have been able to post this...
N  25th of May, 2010 by 
Agree Disagree -2 Votes
I was trying to be polite, Mandilt...you should try it sometime
N  26th of May, 2010 by 
Agree Disagree 0 Votes
You know, Irish, I have backed some of your comments because underneath the harsh words, what you have said has made sense. Unfortunately, you just ruined any ounce of common sense I thought you had. Good luck with grade two...your intelligence should just about fit in, there ;-)
A  25th of Mar, 2011 by 
Agree Disagree 0 Votes
You are credited with transforming the customer experience through faster service, a friendlier shopping environment and cleaner stores. You’ve led the team that created and launched Walmart’s $4 prescription drug program. In addition, you have a strong management team that is focused, on workforce development, education/training and delivering Walmart’s mission of saving people, in many communities, money to help them, live better, each and every day.

I am a dissatisfied disabled, handicapped, single parent, with 3 small children., who has limited income and vision difficulties. I believe I am a victim of being misrepresented by Walmart‘s Supercenter Store #1580 Pharmacy. I suspect fraudulent activity regarding my prescription account. I believe my account was handled improperly and unprofessionally, by Walmart, on 3/22/11.

I felt like my issue was unresolved. I was lied to, misrepresented, disappointed with the employees lack of knowledge, lack of empathy, unprofessional appearance, lack of handicapped accessible carts for customers.

Recently, on 3/22/11, around 10:00am, I called Walmart Supercenter Store #1580 and spoke to a pharmacy technician, who never identified herself, having no call courtesy, kept putting me on hold, without asking me, who deliberately, advised me, over the telephone, of my prescriptions $0 copay. So I advised the technician, to have my prescriptions ready for pickup, by 4:00pm, on 3/22/11.

Upon arrival, at 4:56pm, on 3/22/11, at Walmart Supercenter Store #1580, I became frustrated, because I was unable, to locate, at both entrances, a motorized handicapped cart, for me to sit in, because I normally use a walker, being unable to stand, longer than 5 minutes. So I had to, take a risk and use a regular cart, just to go, to the pharmacy.

The pharmacy cashier advised me, that all of my prescriptions were not ready. I then asked the pharmacy cashier, how long do I have to wait for my prescriptions? The pharmacy cashier advised that I would have to wait a few minutes. I then asked the pharmacy cashier, how many minutes is a few minutes, because my prescriptions should have already been ready, along time ago. The pharmacy cashier advised that she didn’t know because she just rings up the prescriptions. So, I advised the pharmacy cashier to ask the pharmacist, how many minutes equals a few minutes? The pharmacy cashier then advised me, that I had to wait ten minutes, for my prescriptions. After 15 minutes, the cashier, advised that my prescriptions were ready and the amount was $60+. So I became upset, feeling misrepresented and lied to, so I questioned the amount, with the pharmacy cashier, who barely knew how to read the computer screen, because the price was drastically different, from what was told to me, over the telephone, this morning.

That‘s when Karen, the pharmacist, the only employee, who had a name tag on, started yelling across her computer monitor, never moving an inch, advised that the price was correct, on the receipt and she was sorry if I was misinformed, but that price was correct. So, I was still standing their, upset, waiting for someone, who cared, to take the lead and resolve my issue, of being lied to, over the telephone. I asked Karen, what was she going to do about my issue. She shrugged her shoulders and apologized without any empathy, very unprofessional. I asked Karen how long does it take to get a prescription ready? She advised it just depends and went back to typing on the computer, for another customer. Karen was unprofessional, not knowledgeable, rude and had a non caring attitude.

Then Eudon, one of the assistant managers, approached us, not saying a word. Just standing there looking, at the walls. Where was Walmart’s leadership?

I felt like my issue was unresolved and was never advised that my issue would be investigated or anything. I was lied to, misrepresented, disappointed with the employees lack of empathy, leadership, knowledge, courtesy, unprofessional appearance, lack of handicapped accessible carts, for customers. I suspect fraudulent activity regarding my prescription account, due to the pharmacy technician, never asking security information, up front. I believe the pharmacy technician, just read my name, off the caller id, on the telephone.

I have, over 16 years, of experience, in customer service. I was a Customer Satisfaction Manager, for a call center, of over 400 employees, with 15 supervisors, 3 managers, under my direction. I worked, for that company, for 5 1/2 years, never missing a day, of work. I've helped/lead, other customer service representative, telephoning customers, ensuring that, all of their issues, were resolved. I've even held a position, as a certified master trainer, training 30 adults, for 6 weeks, at a time, teaching them, about the company, products, call courtesies, sales, how to deal with dissatisfied customers and so forth. I'm just, physically ill, right now. I've always enjoyed helping people and always displayed leadership qualities.

As I mentioned before, my overall customer experience was dissatisfying, ignored and was only given unprofessional excuses. Why didn't I get a thorough investigation? Why didn’t my issue get resolved? Is it because, I am an dissatisfied, disabled, handicapped customer? I believe my issue, should be resolved, with a thorough investigation, in a timely manner, without excuses, with empathy from corporate.

Dissatisfied Customer
N  26th of Mar, 2011 by 
Agree Disagree -1 Votes
The Stealth screen name reminds me of this:
Cut and paste link below:
Link: http://www.piggybankblog.com/2008/03/25/stealth/
My name is John Wright AND I AM FIGHTING BACK!
John Wright
N  27th of Mar, 2011 by 
Agree Disagree +1 Votes
Stealth Pilot, it's so nice, to chat, with you, however, I feel like you have a really good opinion, but what you are saying is not necessarily right!

Thank you so much, for reading my comment, however, if you are too tired, go to bed, no one will be mad.

Take Care!
N  29th of Mar, 2011 by 
Agree Disagree 0 Votes
What would you have liked them to do, Dissatisfied? A "thorough investigation" would have discovered that yes, you were misinformed on the phone. What conclusions would have met your expectations?
Also, if you are in such desperate need of a motorized cart, why don't you have your own? Stores provide them as a courtesy and if there are already several customers in the store using them, then there aren't going to be any left.
N  22nd of Apr, 2011 by 
Agree Disagree 0 Votes
As for motorized carts, there are only so many in a store and if other people are using them, what do you expect employees to do? Take one away from another customer and give it to you? I'm sure that would go over well. I agree, if you need one that badly, you should try to get your own.

As for not being able to carry your groceries to your car...all you usually have to do, at the Walmart in Winona, MN anyway, is tell the cashier you need assistance and they will call for an associate to come help you take your groceries out and put them in your car for you.

You may have to wait a few more minutes for them to find someone who is free to help you, but they will get you the help.

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