We purchased a Vizio tv from walmart in June of 2007, the set quit working the 1st time around May 2008. It took approx 2 weeks for a repair shop to call and tell me what was wrong with my tv. They never came by (Pratigan Technology in Douglasville, GA), when they did finally arrive 4 weeks after service call they ordered the wrong part. They then had to take my television and they could either bring it back in 2 weeks or I could drive 2 hours and pick it up in a week. We chose to pick it up. The whole process Repair Now did not follow up or call to let us know what was happening, I had to make every call to find out the progress. Finally after 6 weeks of no TV we received our TV back in working condition.
The TV quit working again on Nov 15, 2009 still under warranty. Again called to place a service claim. I was told I would receive a box to ship my TV to a repair facility and would receive it back with 2 weeks. About a week later, I called back, and was told the process changed and they were trying to find another repair shop. After another week of waiting I called to find out progress, and was told they had given up on finding a facility and were going to send me another TV. The next day a repairman calls to see if he can come by in the afternoon to look at the TV. I agreed, and 30 minutes after he left, I received a call from Repair Now. They were letting me choose another TV, and cancelling the repair. I was then told the TV was out of stock, and would be receiving a refund check in 7 to 10 days, this was on Dec 8, 2009. It is now Dec 21, 2009 and I still don't have a TV or check to buy a new one. I called tonight and was told they had approved the check and it would be mailed after the 1st of the year, and that I needed to refuse a tv that was shipped in error. I called the girl a liar for telling mail only went out one day a week. I called a few minutes later and got a different "supervisor" who told me checks went out the day they were cut and the check would go out tomorrow, and that mail went out daily.
Anyway, I know this is a very long comment, but I want people to know the kind of service to expect from the warranty.