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Walmart / accused of theft

Eastland, TX, United States Review updated:

went to buy groceries at walmart with my wife and 5 year old daughter last week and I started to check out and as usual most of the lanes were closed and the few that were open were lined up so I did the self checkout after scanning almost 300.00 worth of groceries and bagging all of it I took my things to my pickup and started loading all of it when a man said there was a mistake with some of my items could I return to the store with him...we hauled all of our things back inside and followed him to an office and he went through all of our bags and checked all of the items off of the receipt but one little 9.00 outfit for my daughter did not scan and he accused us of stealing and grilled us forever and asked what our intentions were by going to self check out and told me I would be receiving a warning in the mail! if it did not scan why did the weight meter not go off when I put it in bagging? why would I spend almost 300.00 and then try to steal a 9.00 outfit??? I spend almost 1000.00 a month at walmart but I wont anymore! I have never been so embarrassed in my whole life!!! the security tape clearly showed me scanning the item! there is a right way to do things but this was handled the wrong way and now you have lost my business!

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Comments

  • An
      26th of Jul, 2012

    The self checkouts aren't designed for so many groceries. They're 15 items or less. Thanks for clogging it up with your stupid self.

    -1 Votes
  • Ch
      25th of Sep, 2012

    No I wasn't stealing! I scanned and paid for my items! if it was designed for 15 items or less it should say 15 items or less! if that is the case they need more that 2 regular checkouts! what a bunch of JERKS! I hope you get these helpful remarks when you post a problem on here!

    0 Votes
  • Wh
      25th of Sep, 2012

    If you scanned it it would have been on your receipt. FYI, those with large orders on the self checkout are the ones who get watched very closely. And it is easy to fool the machine, I will just not tell you how.

    0 Votes
  • De
      25th of Sep, 2012

    YOUR WIFE?! YOU're a HOMOSEXUAL??? DISGUSTING!!!

    -1 Votes
  • Ch
      26th of Sep, 2012

    you people are the reason nothing gets fixed in these situations! I was not stealing! I scanned all of my items and paid what it said I owed! I have scanned items that it did not pick up and the machine said remove item from the bagging area and rescan it so I did just that and had no problem! I DID NOT go in that store to steal a stinkin 9.00 outfit for my daughter! The problem was the security guard and his attitude! if there was a problem he could have just said we saw you scan this but the machine did not pick it up and we need you to pay for this item! not treat me like a thief in front of my 5 year old daughter! why would someone go in a store and spend 3 hundred bucks and try to steal a 9.00 outfit?
    If walmart wants you to have 15 items or less to use the self checkout then they need to have a sign that says that and they need to not be so cheap and open a few more registers!
    now for you DEEZIL my name is Christopher not Christine! no I am not a homosexual and you need to grow up! what a jerk!

    -1 Votes
  • Ch
      26th of Sep, 2012

    ok try and keep up... if it was a 15 item or less checkout it should have said that! if they don't want people using the self checkout they need to open more registers! no I am not a homosexual my name is Christopher not Christine!
    you people are what is wrong with the system!
    I scanned all items in my basket and not at anytime did the machine say remove an item and rescan it! If it had I would have done so!
    the problem was with the security guard acting like he was important that he really was! if you cant be a cop get a job as a security guard and bully honest people? If there was an issue he could have been polite and said there was an issue with an item scanned and we need you to come back in the store and pay for it! I would have not had a problem with that!
    he accused me of stealing in front of my 5 year old and my wife! why would I go in and spend 300 bucks just to steal a 9 dollar outfit? that is just stupid! If their own machine did not catch the mistake how the hell am I supposed to know it didn't scan?!?!?
    I don't care if they watch the large checkouts because I had no intention of leaving without paying! I don't want to know how to beat walmart out of money! If you don't have anything constructive to say then don't bother wasting my time with your childish crap!

    -1 Votes
  • Ch
      26th of Sep, 2012

    can you read? I said I scanned all items in my basket you twit! pick out a few more words out of context and see what other smartass things you can try to say to be a rude know it all! your parents must be so proud!

    -1 Votes
  • Ch
      26th of Sep, 2012

    wow what is wrong with you people? you must work at walmart!

    0 Votes
  • Wa
      26th of Sep, 2012

    "lolwut? You need to scan the items that you intend to purchase. The system doesn't magically know everything that is in your cart. If you do not scan an item and leave the store with the item, this is stealing"

    In fact, the system is supposed to know and there is no "magic" involved. Every purchasable item is scanned into the system along with the weight of the item so when the customer or cashier scans it, the weight is likewise added to the order so when the item is put into the bag, the weight of the order balances with the cash total of the order. Sounds to me like the system screwed up. You assume the system was working perfectly. In this case of this individual, it seems that it was in fact, not.

    +1 Votes
  • Ch
      26th of Sep, 2012

    This was my point! It might have been the system and the security guard saw me scan all the items and pay so the RIGHT thing to do was just be polite and have me come back in and pay for the clothes but instead of thinking oh the machine should have caught this but it didn't he went right to you are a thief!

    +1 Votes
  • De
      18th of Feb, 2013

    wow peaple scanning issues happens

    0 Votes
  • Ro
      23rd of Nov, 2016

    Two things i have to say about this...FIRST:
    If you knew the item did not scan, then you know it is not paid and is not free. Even if it cost .02, then it is scanned and paid for. The item you indicated did not scan and you know you did not pay for it. So, what is your grief. This is theft. why are people arguing with you about what you stated yourself as knowingly you didnt scan it?
    I dont think you were concerned about paying for it after spending your money, you felt entitled to a discount.
    Second: However, You should not have to scan things yourself. This is not saving troubles for walmart. This is a pain in the ### and shows walmart could care less about us. By us working the scanners and helping them out, it costs them less labor. I disagree wholeheartedly with the idea of me buying it and have to work the damn register too.
    BUT in the end it sure sounds like you knew you didnt scan and didnt pay.

    You are not entitled. The city hoodlums and ghetto or middle class, or those considered upper class types do not deserve entitlements being decided by anyone other than the judge or authorized representative. I think you felt entitled.

    0 Votes

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