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4.2 7887 Reviews

Walgreens Complaints Summary

232 Resolved
1587 Unresolved
Our verdict: With Walgreens's very poor resolution rate, careful consideration is needed. Research their service comprehensively, and read up on how they handle customer disputes. If you face issues, be prepared for potential challenges in obtaining resolutions and explore other service providers as backups.
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10:29 am EST

Walgreens pharmacy/pharmacists

My family and I have been coming to this particular Walgreens pharmacy for almost 20 years now and sadly I have watched the customer service decline greatly. The store itself is great and most of the employees are quite friendly, however, the pharmacy staff is atrocious. Prescriptions take far longer to fill then they should, they're continuously short staffed and almost every pharmacist/tech has an attitude. It is very clear and apparent that they hate their jobs. In addition to poor attitudes, their knowledge and "expertise" is severely lacking. They do not seem to have or know specific rules, policies or any knowledge of actual law. One can ask the same question of each pharmacy employee, and its guaranteed that one will receive a different answer every time. Another issue is communication. I've personally had several experiences in which my primary care physician or myself has called or spoken with this pharmacy and they continuously lose messages, dont communicate messages efficiently or correctly and if they do manage to communicate any messages, it is NEVER in a timely manner. My most recent issue today, was of course in trying to have one of my regular prescriptions filled. I am prescribed pain medication on a monthly basis from my primary care provider. My Doctor writes them to be filled in or after the 8th of every month. When I dropped my prescriptions off last month, I was told that it was perfectly acceptable to bring by prescription in on the 6th of each month to be filled. Since then, during my inquiries, I have received a multitude of varying answers and attitudes regarding this matter. I dropped my prescription today and was again told that I could pick it up tomorrow morning (The 6th of December) upon calling to check on said prescription, I was told that it can't and won't be filled until the 8th. When I tried to explain the situation AND that I had been told AGAIN by one of YOUR pharmacists that I COULD fill it on the 6th, the person to whom I was currently speaking with replied that the person I had spoken with previously must not have looked at the prescription closely enough. However, throughout this conversation she had a very apparent attitude and was quite agitated by my asking questions and trying to explain the situation. So, I proceeded to call another Walgreens pharmacy. A location in Centennial, just off Arapahoe road. The pharmacist there was much more friendly and seemed happy to answer my questions. I explained the situation to her, and she looked at my account immediately and told me that I COULD in fact have my script filled on the 6th of each month. I also posted these questions to a King Soopers pharmacy and was told its perfectly acceptable to fill this prescription on the 6th of each month... I also was informed that the reason for my multitude of varying answers may be due to the fact that filling on the 6th of each month is at the pharmacists discretion. I realize everyone is up in arms now about pain medication, however. I have a legitimate reason and prescription from my primary care physician and if this situation is at the pharmacists discretion, I absolutely do not appreciate being treated so poorly and rudely simply because of what my script is for. I understand that dealing w/ the general public and their insurance companies can be very trying and difficult, and I always try to approach with a kind, patient and friendly demeanor because of that fact. However, it is consistently made clear that the pharmacists at this location do not care about the customers, that they hate their jobs and the lack of communication and knowledge at this location is both astounding and atrocious. These, and many other issues regarding their attitudes etc, have been happening for some time now with zero improvement. I am very seriously considering taking my business elsewhere. I know losing one customer won't make any difference to a large company, but myself and most of my family members are fed up with dealing with this location. And it would appear that we're not the only ones. I've looked at this location's reviews and they have an awful rating and most people are saying the same things... Atrocious customer service, very poor wait times, no communication between the pharmacists and doctors/patients and so on.

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10:02 pm EST

Walgreens online survey email

I have received 5 emails for me to fill out a survey for your company. When I go down to unsiscribe and nothing happens.
The company that says it is sending the survey is mrsur.com. It also gives a web address [protected]@mrsur.com. I've attempted to email this company several times. The email is returned saying it can't be sent. This company is representing your company. I don't know what kind of scam this is but I want it stopped. I have pictures of all of their emails. My next step is to report this to the NYS Attorney General's Office. Please stop these emails.
Lewis J. Abad

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8:40 pm EST
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Walgreens pharmacy 1800 n missouri street, west memphis arkansas

In October I changed my pharmacy from Kroger's to Fred's on advice of my Medicare Part D. Fred's filled on order (8) prescriptions before Walgreens closed the store. I went to have my next months prescription filled (November) at Walgreens in West Memphis and they did not have all my prescription and the cost was doubled for 5 of 8. I told them I did not want them filled there anymore. It was kayos in the Pharmacy. I contacted another Pharmacy and they told me to contact Walgreens and have them turn my medications back in so my insurance would pay at another Pharmacy. I called Walgreens Pharmacy 3 times, the first two times I held for 23 minutes before someone picked up and them hung up the phone. The third time I got through and had them turn them back in. The Pharmacist told me to have the other pharmacy to call them and they would transfer information to them. The other pharmacy tried to contact them for three days and finally gave up due to long waits and being hung up on. I had 8 refills left. I had to contact my doctor to get another set of prescriptions to the other pharmacy. Now I only have two refills.
When I spoke to the pharmacist at Walgreens the one time I got through, I asked here about all the problems there (Kayos) and she just said tell me about it. That place need. I will never use Walgreens Pharmacy.

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Steven X
Proctor,AR, US
Sep 28, 2023 12:05 pm EDT

Just wanted to refill my prescription and was on hold for 17 minutes 49 seconds that should be unacceptable to Walgreens corporate office but as long as the Money keeps coming in They could care less I need to find a better Pharmacy

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2:54 pm EST

Walgreens refused to fill prescription

I have been a customer at walgreens for over 20 years. I also take my prescriptions to other pharmacies where ever I can get a better price. I took my prescription to your store on Oct. 28 and was given a hard time from a male staffer and told he would not fill my prescription if I did not get all my prescriptions filled there. I get three of my prescriptions from Puplix because they are free and some from Walmart because they are $4.00. I have no insurance and try to get them filled at the cheapest place. I said ok and asked him to transfer them. I came in today to get a refill and I was refused a prescription refill and told from your staff to take my prescription to Walmart and get it filled since that is where I got most of my refills from. I am disabled and can hardly get around so having to come back to your store was so hard for me to get my written prescription. I have a legal prescription and should not have been treated like I was a criminal. So you will never me see me step in your store ever again. This was Store #5327 Lakeland, Florida

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11:57 pm EST

Walgreens employee

I was in the Fairview Road, Ellenwood, Georgia 30294. On 12/3/18 around 6:30 p.m. I asked one of the Walgreen's associate about some water that was on sale. I think her name was Patrice, were there anymore of the water cases in the back because one of the ones that I was purchasing was open. She stated that it wasn't and that there will be a truck in tomorrow. But she could let me have the broken case with 50¢ off. I said "wow that's ok when water is more than that, basically talking to myself she had walked away. She walked over to another associate and I heard her talking about me, saying that I should have taken the 50¢ and that's all she was going to offer and how I was disagreeing with her..I'm standing behind her while she's talking about me..as if I was invisible. All about water! That wasn't that serious, I felt as if it was very disrespectful for her and the associates to stand there and talk about me. I have shopped at that Walgreen's since day one! I left CVS just to pick my medication up in there and to be treated like that with the total disrespect...I'll go back to CVS!

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10:19 pm EST
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Walgreens poor and unprofessional customer service

7th, 2018

I am writing this letter in reference to an incident that happen to me and my boyfriend on November 27th, 2018. This incident happened at Walgreens in Silver City Nm 88061 and involves multiple employees including the store manager and his assistant. Let me start off by saying that me and my boyfriend are coupon using customers and we absolutely love this store and appreciate all the deals that they have to offer throughout the year. So, from the beginning couponing was new to us as well as the employees so we did have a couple bumps in the road but for the most part nothing serious. There was a supervisor or shift leader by the name of Candice, one day she chose to get up close and personal and was asking us questions such as what we do will all the stuff we buy and where we work etc. We explained to her that majority of the stuff we buy we take down the Juarez, Mexico where my boyfriends mother lives and donate it to the families that live in poverty and live really poor without opportunity to better their lives. She kind of gave me a weird look as if I was crazy or something and went on about her job.
As the months went on, we continued shopping there almost every day and have made this store thousands of dollars within the past 2 years. We were the ones that purchased all that clearance stuff that they try so hard to get rid of and out of there way. Ans would also use coupons to buy hygiene and stuff. Well after a while I felt as though the workers were getting tired of us and Candice would treat us differently in kind of a negative way. I remember her telling us that she was taking a vacation out of town to Chris Brown concert. We had just got back from vacation in Las Vegas and were talking about it and that's the only reason she had mentioned about going to this concert. So, we told her to have a safe trip and to have fun and enjoy it. I might have even said we were going to miss her while she was gone. I remember leaving the store that way with a smile for the first time in a very long time. It was a great feeling knowing that one of their supervisor employees talked to us in a personal level and it was a positive interaction. It hit me as hard to make me get on Facebook and write a great review on them and their service. Well I probably shouldn't have gotten my hopes so high because I was completely wrong.
When Candice came back from her trip and we bumped into her she wouldn't even say hi or anything at all and would walk by us from a distant without even recognizing us. As we were shopping my boyfriend Cayo bumped into her down an isle and said to her "what's up stuck up" she said hi really fast and brushed him off and remember him coming to tell me and wanting to leave the store. I was barely starting to shop so told him just to chill out and shop next to me. I figured it was just on accident or maybe he was over exaggerating but when we both met up to her on that isle, she put her head down and didn't even acknowledge that we were there. I remember passing her and getting this awful unwanted feeling from her that made my stomach turn. We continued our shopping and as we oaid we asked the other employee what was wrong with her and the other employee said she wasn't sure that she was perfectly fine all day.
The next couple of day man Candice was really making it a point to make sure she wanted every shopping trip we made there to be uncomfortable and make us feel unwanted. One of the nights I had overheard Candice speaking to another employee by the name of Elaina and she tell them that she freaken hates checking us pour Mexicans out when we go shopping there. I remember having to bite my tongue so hard not to say anything and did just that. I told my boyfriend about it and he left the store and left me shopping by myself. He had to sit in the car for over 2 hrs. by the time I was done, and he did
I could understand why that upset him even more because his mother being from there and living there. So, at that point I thought I had enough, I called the survey number on the receipt and in the section where it asks if there was a problem I chose yes and gave a brief description of the supervisor Candice and the incident that happened. From that point on I remember ever checkout experience and shopping experience was so uncomfortable and non-friendly from any of the staff. The checkout part of it the most because the stores system would take a while to read and enter all the coupons in and these cashiers would act as if we were the biggest inconvenience and would sit there and huff and puff about waiting. I remember I would have to beg Cayo to come shopping with me because with that uncomfortable ire feeling I would not go shopping alone there. I remember going a couple times and bumping into Candice and her giving us the looks that she would and her face turning cherry red as if she hated us, he would just turn around and walk out no questions asked. Most the time I followed behind him and would be forced to go to CVS and shop there, but it just wasn't the same.
One night that we were shopping we got pulled aside by the store manager Derick Ratcliff and was asked about me calling and complaining to corporate about Candice. As I was trying to explain the situation to him he pretended to hear some of it and was distracted by another employee in which he cut me off and told me if I ever have a problem to fix not to call corporate, to let him know about it and he will take care of it because when we call corporate they get on his "[censored]", and he gets yelled at or what not. He doesn't even wait for my response before he walks off and walks back into his office where I'm thinking he always is because that's the first time I had ever met him or even seen him. To be completely hones I was floored. But still choose to continue giving them my business because the sales were good. Little by little the employees would approach us with new coupon rules about this and about that and I knew they were trying there hardest to get me to stop shopping there, but I just ignores and agreed and went on with my business… I mean there was times that they would tell me a new rule about couponing and then after getting home and going over my receipts realized that they just did exactly what they said they weren't doing anymore so I was a bit confused. Majority of the employees and managers when it was time for us to pay would disappear and nobody wanted to check us out. It got to the point where they would make their youngest employee TY check us out and I would have to check out in the photo department as if we were some kind of outcasts or aliens or something. I remember buying TY a candy or an energy drink or something in that matter and felt like we had to in order to get a positive or normal checkout. There were a couple times that we even purchased him little ceases pizza so that he could share with the crew and that didn't even change their attitude towards us.
So, the day that their Halloween stuff went 90% off I decided to stop at Walgreens before work to see what they had. Well just my luck they did, and Candice happened to be the only employee in the front and would have to check me out weather she wanted to or not. As she started ringing up my stuff, she breaks the complete silence and tell me that what I did was pretty messed up. So, I then asked her what it was that I did because I didn't remember doing anything to her personally. She says for calling corporate on me. So, I then told her that I felt like what she did was even more messed up. She asked why so I told her exactly why. Which was the way that she treated us once she got back from her vacation, that she acted like she never even new us and when Cayo told her hi how she treated him and made him feel. She then told me that she had a reason for her acting like that towards us. I ask her why and her response was because when Cayo seen her he called her stuck-up. I kind of laughed but held it in and told her that when he said that he was just simply saying hi and called her stuck-up because she didn't say hi when he first got there and seen her. I explained to her that he meant it in no kind of negative way, that he always says little comments or words like that just joking around. But that I apologize if she did get offended and told her that he would apologize if he knew it bothered you that much also. She stood quiet and didn't even bother to apologize for her actions or for misunderstanding Cayo and hating us for that simple reason. She just gave me my change and my receipt, and I walked off.
Well me assuming that since we had discussed it everything was ok and she wouldn't treat us the way she would always, but I was wrong every day that we would go in and she was working the air in the store felt thick and unwantingly. When she wasn't there the feeling wasn't so bad but when it was time to pay all the employees would still act as if we were bugging and TY was called to the photo lab to check us out. When TY wasn't there and one of them had n choice but to check us out man, they would give me this feeling inside that is unexplainable. That continues everyday up until November 27th and that is the day that I chose I wouldn't take it anymore and told myself if she or anyone else is there and they say something or do something I was going to open my mouth and say something. So that day was not so bad we didn't see her so figured she was off or not there. Well the only thing was when we walked in the cashier gave us a weird look and called this other younger cashier David and tells him that when we are ready to check out that he should do it. He told her ok but was doing something in the back that was assigned to him so when she sees that we are getting ready to pay to call him up. So, we did our shopping and as we were getting closer to the cash register, she would call him up and we would go down the isle again so he would leave. Well as she was checking a regular customer out, I decided to go stand in line behind him once he was done and gave her no choice but to check us out weather she wanted to or not.
So, she starts ringing up our stuff but calls David to the front so that he can checkout a customer standing behind us and ready to pay. As he was checking that customer out, she would make him faces and would make her eyes wide as if she was telling him that she still ended up having to check us out and didn't want too… When he was done, he would go stand behind her as if he was feeling sorry for her. She was almost [censored]ing out loud because the system was taking so long, and she didn't know why. At that point David decided to put his two sense in and started mixing up my transactions that I had organized according to my coupons so I politely told him that I got to pay for the products in a specific order so that the coupons would work accordingly. He turned around and told me that I'm the reason the system is taking so long and that I need to separate my stuff into smaller transactions and who knows what else. Well out of no where here pops up Candice and as she walks past us, I could not help myself and turned around and said, "Damn if looks could kill", she turned around and walked up to me and told me "What did you say?" I then looked back and told her "Damn if looks could kill, " and she tells me "I wasn't even looking at you." I looked at her again and told her "I couldn't tell." She then pushed her hair back rolled her eyes and walked off to the back where she came from. There were other employees as well as customers on the other register that witnessed the whole thing. At this point the tow cashiers Elaina and David were still being rude so I asked them what their problem is. I said you guys get paid to do this, this is what you were hired and to maintain giving good customer service while doing it. I told them since the first day we started couponing we've never gotten great customer service except for with TY but we pretty much had to pay for it by buying him candy and stuff. I said if you guys don't like your jobs then go work somewhere else. I said it isn't our fault that your system takes so long therefor should not be treated differently because of it. I was so angry and by then by boyfriend had already left and went to the car. I remember being so mad that I was shaking and feeling like I wanted to cry but stood strong and held it all in until I got into my car and broke down in tears. It made me even madder that I was crying and that that was the only way to get it out of me. My boyfriend felt the same exact way but is stronger than me so was able to hold in his cry and swallow it down.
We went home and didn't even get the stuff we purchased off the car. Man, it felt like we had gotten into a real battle and felt exhausted and completely drained of energy I remember. It was completely weird and something I had never felt in my life. I decided to do another survey from their receipts to see if maybe that would make me feel a little better. Which surprisingly it did. Although I went to bed with a sour taste of this whole situation and thought to myself that there has to be something we can do about this and knew it would be a challenge because there is so many of them employees and with their actions they've given up until this point knew that it would be me against al of them possible and was so confused. I stood up until around 2:00 am stressing over it until I final dozed off. The next morning, I tell my boyfriend that I couldn't help but feeling as if we were abused that night by them employees and that I promised if they act like that one more time we will never go back there ever again, and I would stop couponing. He said that I didn't have to do that because couponing is how I relieve all my worries and stress and that I would probably lose my mind without it. That moment it came to my senses that he was right and what would I do without it. I told him that he was so right and that I would need some kind of couponing rehab or something. The only one laugh we ever had in reference to shopping at Walgreens and our experiences.
Well there was a great pamper sale and people in Juarez are in desperate need of items such as these, so we decided to go and do the diaper deal. We go into store and get a basket and walk to the diaper isle when we here the guy working the cash register call Dakota the manager over the intercom. He then approaches us on that isle and in front of customers happily tells us that we have a criminal trespass on the store and are no longer allowed there anymore. Confused as hell I look at him and ask him why or for what. He tells me that he's not even sure to be honest, but that upper management just told him that if we go in to give us that information and to throw us out of the store. He said if we wanted to, we can call and talk to Derick Ratcliff the next day and also informed us that it was the manager Matt that issued the CTW. Which was weird because Matt wasn't even there the night before. Man, that was so embarrassing, they made us feel as if we were some kind of criminals and as if we broke the law. The other customers looked at us as if so too. We left our basket there and turned around and walked out. The way all the other employees looked at us as if they finally got what they've been longing for for a very long time. They all had smiles on their faces for once which also had never happened to us before. I didn't even have the courage to look at them for longer than one second and felt completely empty and weak in the knees as we walked back to the car. Man couldn't believe that actually happened and could not think of one thing that we could have done to deserve this, I mean beside the couple works that I exchanged with Candice and me telling the cashiers that they are doing what they get paid for there was nothing else that we did.
This would be the second sleepless night that I had stressing over this dang store and their dang employees. A huge part of me told me just to leave it and never go back to that store and let them have what they wanted for a very long time now. But a bigger part of me told me that they are completely out of line and that I should call the store manager tomorrow and see ehat was really going on and tell him my side of the story, so I did just that. When I called, I decided to record our conversation because I had a feeling that this would be an unfair discussion and wanted proof of it. So, when he answers I tell him who he was speaking to and inform him that when we went to the store last night I was approached by one of his supervisors and was told that me and Cayo have a CTW on us on that property and are no longer allowed there but couldn't tell me why or for what. He then responded that he really doesn't know much of the story because he hasn't had time to even talk to his employees about it but that all he knows is that there is a CTW on us there and that 3 of his employees said that I threatened Candice by saying that my sister was going to beat her up after work. Which is completely false and made up by them completely? Candice wasn't even in my presence long enough for me to tell her that. I knew exactly what was going on and explained to him briefly of what happened and told him that his employees are lying and are upset with me for what I told them about not liking their job. He cut my conversation short and told that if I give him a couple days to talk to the employees involved, he would then decide what to do. I asked him if he wanted me to finish what I had to say, and he said no that hes already heard enough of my side and told me how he has so much things going on such as his ice machine leaking water and named a couple other things and then laughed q couple times. At that point I felt as if he was telling me that my situation is the least important to him and was some kind of laughing matter or joke. I got upset and told him that this is not a funny matter and that if he thought it was a joke that he is completely wrong. I explained to him that I have made that store thousands of dollars and this is the way they show appreciation of my business is by throwing me out and then laughing at the situation. He apologized and said he wasn't laughing at my situation that he was laughing at the fact of his ice machine leaking which didn't make any sense at all to me or to him. I told him how all 3 employees are going to say I said that because they are the 3 that made that story up and upset from the tone and the way I told him that this was not a laughing matter he responds by telling me that a customer also heard me say that and reported it to him… My jaw dropped at what an extent of lying these employees would go to save each other's [censored]. I told him that that was not true at all and wanted to know the customer that said that or some kind of proof. He said he couldn't tell me who exactly it was but that he knows that customer personally and trusts her word also. I was floored by what this store has done and is continuing to do to me. Just because I use coupons and am Mexican and shop a lot. What's this world coming to I ask myself.
Completely confused and so helpless the next day I decide to build up the courage to call Mr. Ratcliff again knowing in my gut that he most likely didn't even bother to talk to his employees or investigate like he said he would. I call and tell him that I was checking up on the situation. He then tells me that he has decided to keep the CTW on and that we are no longer allowed there. I thought to myself well what about all the points that I have built up with them and the coupons that their system prints out for me to use. I asked him if it was possible to get the video that shows the customer witnessing that and he said he would not be able to give me that. So, I asked what if my lawyer needs it if it would be available for sure. He said he couldn't guarantee me that but if or when he gets a subpoena for it, he will worry about it then. I thanked him and told him to have a nice day. Man felt so abused, used, helpless, alone, shameful for something I didn't even do. Felt as though I was trapped in a box by complete strangers and could not get out of it for the life of me. I started to feel anxiety and depression instantly for this was the store that I would go to everyday and would relieve my stress and anxiety by doing so. All that started running through my head and I laid in bed in the dark for hours straight. When cayo would try to talk to me or ask me if I wanted to eat or needed anything. I was mean to him without even realizing it and shut him off as well as everyone else around me. I cried a little I screamed in my pillow and don't even remember how or when I fall asleep but do remember waking up thinking it was all a dream until reality kicked in and I realized it wasn't a dream that it was real. These past couple of days have been so rough for me between my stress and anxiety on top of that all these other emotions that I'm feeling it almost seems unbearable and I find myself in some scary moments within myself where I feel like I am going to lose my mind or go crazy or something… Never thought I would grow so dependent on a store and on shopping like I did without ever even realizing it or being able to notice before it was too late. Never did I think that a store would treat and do this to any of their customers especially the ones that always give them business and continue to give them business. I mean I could see if I was there with the intentions to steal or to damage the company in way but no, I was only there to shop and relieve my stress and anxiety. The though of me not evert being able to go back really worries me and frustrates me to the point that I will go home from work and not want to do anything but lay there in the dark. I've shut off important innocent people in my life to the point that they wont even tell me hi or ask me anything. I'm starting to hate myself for acting like this towards them and understand how its so hard for them to understand and that no body could probably ever because it does sound crazy that a customer can become so attached to one store and depend on it for other reasons besides suppling merchandise or goods. But I am living proof that this is possible and not even sure how to control or handle it. I live day by day telling myself that I need to snap out of it and thinking of ultimatums on things to do or stores to go try to shop at and still can't seem to find the energy to do so. Not sure if this will make any sense to anyone or if anyone could put themselves in my shoes and understand but if you can or if you do and have any advice on how to fix myself before I completely loose myself mi open ears to anything. At this time, I want to thank you all for your time you spent reading this and for any open opinions you may have.

Sincerely
Joe Fierro

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4:35 pm EST

Walgreens pharmacy department.

To whom this may concerns.
I called into the pharmacy refill department at my local Walgreens store on whites canyon RD. located in canyon country California. And spoke with a woman named Shakeela, , ,
I wanted to my refill my pain medications and Shakeela was extremely rude and then hung up the phone.
I was still asking her questions about this subsequent refill as I was completely out of my medications.

Is this the type of personnel whom you hire there at a local California Walgreens?
I certainly hope and pray that this is an isolated incident and not systematic of your organization at large.
Sincerely, Kenneth Brenner.

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Dec 02, 2018 4:37 pm EST

I shall refill my medications through the mail order from now on!

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3:21 pm EST
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Walgreens eucrisa

On 11/17/2018, I was trying to fill a prescription again for the 4th time using a coupon that would save me $30.00. I explained to the tech that if the coupon didn't go through this time, don't worry about it. Well she along with the pharmacist figured out what the problem was and what everybody else had been doing wrong and I was finally able to use my coupon. This is not a complaint. I just wanted to let you all know that Christina (the pharmacist) and the tech by the name of Assatta went above and beyond and I just wanted them to know just how much I appreciate their time and effort. One of your techs on one occasion listened and didn't even try to use the coupon, just told me that it was nothing she could do for me. I believe her name was Brenda, an older lady. But big thank you to Christina and Assatta for helping me to solve this problem.

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1:49 pm EST
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Walgreens pharmacy

The Walgreens Pharmacy at Carefree Hwy and Scottsdale Rd in Scottsdale, Arizona continues to fail to refill our prescription.
The doctors office has called and faxed more than 4 times now and also said the Pharmacy Customer service is horrible.
When we try to call and talk to someone we are on hold for more than 40 minutes each time and then when they answer they hang up the phone. We have more than 3 hours of our time plus the doctor office time trying to refill a prescription that now "9 days" overdue.
This is unacceptable and would like a resolution ASAP.

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Jerry Gil
, US
Nov 29, 2018 5:57 pm EST

The employees are fine, but the ridiculous long delay, long lines, and no allowance for improving the long delays have gone beyond ridiculous. I have complained many times to management, but they never do anything, or even call for more help in the pharmacy. I have suggested they use a ticket system, so elders who have trouble standing in the long lines can at least sit until their number is called. Walgreens rejects or fails to read suggestions. The best pharmacy manager was moved, reportedly because he had a great relationship with his customer base...bad move.

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3:04 pm EST
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Walgreens the pharmacist at 10 mile rd. and gratiot eastpointe mi.

when I went to get my prescription filled I was told by a young lady my prescription had already been picked up, I told her it was not picked up and she sent the pharmacist over to talk to me. he was very rude and suggested I might be mistaken about picking up the prescription and I assured him I was positive about not picking up the prescription and he said for me to go home and I would find the prescription and again I repeated I had not received it (very rude and obnoxious) finally he said he would look at the tape of the transation. after looking at the tape he come out and said one of his staff had made a mistake and got the prescription ready for me. this has bothered me for the past month suggesting that I might be a little off or goofy. this happened on oct 23 1018 please look at the tape of that day to see what happened. I would like a response to this complaint. if none coming I will consider cvs as they are as close as wallgreens my email is [protected]@live.com Michael Norton

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Update by insadj
Nov 27, 2018 3:06 pm EST

I will be waiting for a response

Update by insadj
Nov 27, 2018 3:05 pm EST

please respond

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1:56 pm EST

Walgreens pharmacy

On November 1st 2018 I ran out of my Levothyroxine Medicine so I called Walgreens trying to refill and I was told I have no more reills so I told them I just got out of the hospital and I have to have this everyday and I only got partial so I needed 15 more to complete the month so I asked could get courtesy pills until my Dr office open back up on Monday since it was a Holiday my daughter used to work for another Walgreens and she told me they should have given me the pills as a courtesy but they charged me 1.27 for two pills that was real tacky. Then on 11/23/18 I called back and was told I had one prescription left to be filled so they gave me that one free no charge 15 pills, this store on Winchester and Hacks Cross is so Unprofessional, inconsiderate, and Ghetto all in one. This is the worst store I have ever dealt with. They all need to be retrained asap.

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4:32 pm EST

Walgreens pharmacy/ pharmacist

My name is Kelvin Hunt. Im a disabled vet with osteomalacia. Because of my diagnoses i'm forced to take some pretty strong medication. On more than one occasion I have left the pharmacy, at the corner of highway 501 and 16th Avenue in Conway south carolina, feeling a combination of anger and fear because of a mix up on the pharmacist end. I kept those emotions to myself. Even though I was terrified to have the symptoms of withdrawal from not having my medication. But when I feel i'm being profiled against I have to speak up. My hard copy for my medication got wet while in my wallet. I had the wallet and everything else that was in it still at but I dried the prescription. I was told because it had been wet they couldn't accept it. I have been using that pharmacy for over 2 years and taking that medication for 14 years. With all the money that my insurance pays you'd think a little extra leg work like maybe calling the doctor to verify that is a real script, or maybe do a history search in my name to see if that's my normal script. But no im told to make the 300 mile round trip to my doctor to get a new hard copy. The people who need their medications are being punished for the people who abuse the. Im 46 y/o african American veteran with dreadlocks. Doctors have told me that "if a pharmacist doesn't like your look they can refuse you". Maybe walgreens needs to reevaluate how they judge people. A heart attack can be caused by being off you're meds for days and then starting up on the regimen that took years to build a tolerance to.

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Awesome.2
, US
Nov 27, 2018 1:57 pm EST

They need to be retrained again

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4:13 am EST
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Walgreens pharmacy - refills on pain medication

I have been a loyal customer at Walgreen's for 12 years. I have also spent approximately $500-600 dollars each month, many times while waiting for my scripts to be filled. The scripts included Hydrocodone. My pain doctor assured me that with the opiod crisis, my script fell well below the criteria for denial to fill. I went on 11/15 to Walgreen's to fill it, and was told it would not be filled again due to new restrictions. Manager finally relented and filled "One last time" so I would have something for pain. I have severe RA, suffered 2 heart attacks, had a knee replacement, and a back so bad I cannot have surgery to repair because I would not survive such an extensive surgery. I am 70 years old...hardly a street person peddling my pain medication to the public. The manager said he would "do me a favor" by filling the script. I don't need favors. I need professionalism. I am a retired Assistant Commissioner for the Law Department in NY. Walgreen's won't go out of business when I transfer my 11 scripts elsewhere, or spend that amount of money at a new pharmacy. But I am not the only patient who will have this problem with your San Carlos/Gladiolus store in Ft. Myers, FL. I think your bottom line will feel this eventually. Perhaps the white coats of Pharmacists give them a Doctor complex. Time will tell. I will never set foot in another Walgreen's again, as CVS readily accepted my transfer, and could not understand why my Hydrocodone script had been a problem. Three of my friends and former associates are also pulling all their scripts from this location, and you may not feel the monetary effects now, but in the end, your bottom line will. Thank you for allowing a venue to bring this to your attention. I won't be the first, I'm sure.

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carl calkins
, US
Nov 19, 2018 9:52 pm EST
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I was told not to use the automated prescription refill because it doesn't know the rules that is on file. And it gives false information telling me that one of my prescriptions is ready, witch wasn't true
Another thing is they need a better way of serving customers that are waiting in line, or more help. Many times I have waited as many 5-10 minutes in line then a car pulls up and they take them next, not fare .Many customers get plenty upset. They need a automated electronic of some sort, as it is now its first come last served, that's what happened to me tonight. I was standing at the counter for about 3 min. waiting, then a car pulls up and they waited on the car first. Fed up like others. Walgreens, Cornell rd.97124 Hillsboro, Or. I like going there, but I just never know what to expect.

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9:17 am EST

Walgreens balance rewards breaks customer contract (they are making it up as they go)

How can Walgreens just break their agreements with customers regarding their balance reward points. This is definitely a lawsuit in the making. I have $200 in points that I have been diligently earning and saving for Christmas. If you use 40000 points you get a $50 reward. I was informed yesterday that they changed their policy 11/06/18. You can only redeem $5.00 at a time. I was never informed of this change. This is MY money...MY POINTS...It is illegal to just make it up as you go, or whatever benefits the company the most. I am getting my money and my points no matter what it takes. Walgreens is becoming the biggest joke in retail. Shame on them!

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jamie c l
, US
Dec 02, 2018 1:01 pm EST

I have over $125 worth of reward points accumulated for Christmas shopping this month. All of the sudden I was told I can only use $5 at a time and now I only have $101 in rewards. They said company changed its rewards policy on Nov 4, 2018. So I lost the rewards money I have accumulated and I can only use $5 per transaction (instead of $50). That’s BS and Walgreens stole from me. I earned my reward dollars and if they want to implement the new policy they can do so on my future purchase points/reward dollars. Not the reward I have already earned. That’s stealing!

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spotty56
, US
Nov 25, 2018 5:04 pm EST

I have worked for Walgreens for over 10 years and corporate is certainly making alot of bad choices regarding customers. As employees we are always being reminded of excellent customer care (employee care is unheard of) Our hours have been cut to nothing so being able to give our customers great service is next to impossible. This is very upsetting for employees because we love our customers. Shoplifting is rampant. And now I have to tell everyone their points are limited. A lot of customers, many elderly, were saving for Christmas. Shame on Walgreens. I really hope someone gets a class action suit going. I love my store but corporate sucks. After 10 years and 2 months i make $12.67 an hour. Guess that makes me a fool,

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Lisa Meegan
, US
Nov 18, 2018 11:49 am EST
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I am with you on the points fraudulent representation. We have been customers for years but that is definitely changing after this con game. We attempted to, last night to get fifty dollars worth of merchandise for converting 40, 000 points. After being checked out I was informed that a new policy was put in place by Walgreens that we would only be able to use 5000 points on the order, a conversion of five dollars. We immediately told the clerk to cancel the order and walked out. Apparently Walgreens has gotten too big for its loyal customers. Also thinking of contacting a lawyer or awaiting a class action lawsuit. We also have over one hundred thousand 100, 000 now useless points. Bahumbug walgreens.

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8:00 am EST

Walgreens coupons/store policy

Worst customer service experience. Went to 255 36th St, South Ogden, UT 84405 to buy SALE items, the Manager/Cashier on duty 11/05/2018 around 8pm said" We only allow 6 Sale items".I asked why my friend who went here yesterday never had a problem? The store policy been changed for just overnight?. She said " No that's store policy ever since. Never been changed". And I said ok 6 items. And then I'm
using 3 coupons and said we only accept 1. Really? I've been customer for Walgreens over 4 years and never had problems checking out. And she answered, "I've been working here over 7 years and that's the policy"..."What you gonna do with all of these stuffs anyway?" What in the world you going to ask that to customers? I have my purchased history and... before I finish she interrupts me and said "nope we can't do it" I said if we are going to eat it, donate or throw it afterwards is NONE of your BUSINESS! And she said " Enjoy eating". I will go back to the store to get her name and with my printed purchases.

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5:55 pm EDT

Walgreens pharmacy at lois and hillsborough ave tampa fl 33614

I see a lot of complains about this pharmacy, well my insurance (Florida Blue) only uses this pharmacy, I go to doctor and doctor give me a scrip for 30 days supply with (3) refills of a controlled medication, the dosage is 0.5mg guess what, the pharmacies said, you are out of luck, we don't carry 0.5 mg we run out, well, you don't have it, of you run out, I guess is some kind of language barrier there... and I said, what can I do to resolve this problem, since she practically said: YOU ARE SCREW!... then another pharmacies said, we do have the 1mg of that medication, you can ask your doctor to give you a script for 1mg and cut on haft, I did and they give the medication, guess what, this pills are NOT made to be cut on haft, and everyone of the 15 pills they give me, now after the (3) refills and me complaining about having hard time cutting the pills, they told me to go some place else where they do have the 0.5mg pills...
I go there and they refused to fill the script with 0.5mg because it was written for 1mg pills to be cut on haft and indicated by the pharmacies who said before: "none of the Walgreen's in Florida" have the medication on 0.5mg...
He lied, and this type of treatment to a customer is VERY unfair...

My insurance is paying for the medication, I have a co-pay also, they are NOT giving me the medication for FREE...

What is going on people...

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4:15 am EDT

Walgreens unethical/illegal behavior

I apologize for the wall of text in advance, and if the wording is a little confusing, but I don't know how to make this shorter and I feel it has to be said.

I used to work for Walgreens for almost 10 years, during which time I generally thought they were a good company. But towards the end of my employment, they basically told me for one case of discrimination against my mental disabilities that if they were on file (which they were), then it was basically not possible for it to happen, and that it would not even be investigated. Then when I was fired in retaliation for "wasting time" voicing health/safety concerns, and because of discrimination against my mental disabilities yet AGAIN (that they kept me from getting as much work done as the next person), they told me that they would investigate it and get back to me, but they never did.

They have done nothing to the store manager despite having proven without a doubt that he had filed a fake disciplinary action without discussing it with me and just forging my written signature to it, or that he refused to pay me out my unused PTO like the policy dictates he has to (which required contacting the corporate accounting department to resolve). What they did decide to do was to claim I had been fired for insubordination for refusing put my job before my own health (I should have been willing to work in a situation that would likely push my severe depression to suicidal levels again, or close to that bad), and for NOT IGNORING customers in photo needing help and just focusing on the task I was given, despite being scheduled to work in that department for the night (because it totally makes perfect sense to say I should have told customers "Sorry, but I was told I needed to get this task done, so you'll either have to wait a bit or come back later.")

I'm sorry Walgreens, but I should not have to push my body to the point of breaking down in the form of an injury, or to the point of actually losing consciousness more than the TWO TIMES I have already done (as both of those things happened once as a result of trying to get the leadership members from giving me crap for it and saying that I wasn't working hard enough, as all but one or two were doing this) just to make up for my disabilities keeping me from being as productive as others unless I really overwork my body. I shouldn't have been fired just because you don't want to accommodate mental disabilities anymore if they hinder sales. I also shouldn't be told to turn a blind eye to the fact that many stores can't even come close to completing the compliance tasks they are given due to the company being unwilling to give them the hours needed to do so, and that some (like the one I worked at #5977) weren't even trying to check for and pull damaged/expired products. Some of them even have significant periods of time where they can't even follow the company's own policies because of the lack of manpower (ex. when there is a spill or broken glass on the ground).

After having them investigate the use of forgery to provide false documentation in a federal investigation, Walgreens has decided that it is OK with that being done, as the signature on a government issued ID and security footage is not substantial enough evidence to prove that a signature was even forged. Seriously considering seeing if the government agrees with that, including the testimony of the federal agent who agreed that it looked forged to her (but wouldn't be able to say for sure without a handwriting analysis expert examining it). At the very least, I certainly will be damaging their reputation with this information and the rest of what was done/said to me, since with no lies and just facts, it is not slanderous/libelous.

A company that tells its employees to put their job before their own health (even to the extent of becoming suicidal), allows illegal retaliation for "wasting time" with concerns about health/safety issues in relation to both employees and customers, discrimination against mental disabilities (if it is done so to improve sales by replacing them with someone else who doesn't have any disabilities keeping them from getting enough work done without having to push themselves close to the point of light-headedness (or in my case, actually having to go to the extent of actually losing consciousness)), and then tries to cover it up with forgery and ridiculous claims/lies such as saying that it was for being insubordinate because I DIDN'T ignore customers needing help in photo to get other work done (regardless of the fact that I was scheduled/told to work in that department for the night) doesn't deserve to receive any business (especially when they actually say that there ARE times where the customer is NOT the highest priority, and they tell their employees to ignore customers).

As they have already refused to do the right thing or negotiate/work with me, I don't expect this to have a proper resolution anymore (other than the charges for them knowingly providing falsified documentation to a federal investigation, which I am trying to figure out how to issue). This is more of a warning to others of how greedy those running it have become, and how unethical/illegal behavior is not punished in the company anymore (at least not if it is in the name of improving sales or to get them out of legal trouble...even if only temporarily). Do not give this horrible company any money when it acts like this.

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3:20 pm EDT
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Walgreens pharmacy

I currently get my prescriptions filled at walgreens on 3350 central ave and the pharmacy by the name of vonda colquitt is always very rude n inpolite to me always questioning my scripts that are prescribe by my doctor. She needs to be retrain on customer care because she is very unprofessional to her customers and needs to not be concern about what my doctor prescribes to me . Her job is filling my prescription not questioning my doctors ethics. This happen on 10/03/2018 and the prior month before. I've tried changing to another pharmacy but was told since i receive a narcarotics script i have to stay at this location.Because she currently fill my scripts but someone needs to talk with her about her attitude n customer service she is the head pharmacy at this st.Petersburg location and has no respect for her position

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Update by yvettelewis
Oct 29, 2018 3:24 pm EDT

this happen at 3350 central ave st.petersburg florida very unprofessional Vonda Colquitt

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C Noofybus
, US
Dec 02, 2018 1:38 pm EST

At 61 years of age, I was carded at Walgreens to purchase cigarettes. This is a violation of privacy!

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3:29 pm EDT

Walgreens overall customer service and the pharmacy manager - david

I took my perscription in on Monday, October 22, 2018. I got a call from the pharmacy manager, David, who told me the scrip was missing the amount of pills. He said he called my doctor to get the information. I also called my doctor to get this error fixed. Tuesday, October 23, I called and the pharmacy and was told they hadn't heard back yet. I called the office and they said they called and told someone the number of pills. I called David, the manager and he told me that, no, they hadn't heard. Once again, back to doctor and they said they talked to David. Long story short, today is Thursday, October 25, and I had to go back to the pharmacy at3914 Commercial Blvd., David's store, and pick up my UNFILLED perscription and go to a different pharmacy. I have complained about David before and refused to go to his store. I was told by an employee at a store on 601 E. Commercial Blvd., Monday, that they could not fill my Norco script, because as of July 2019, there is a law that says you have to be in a certain neighborhood to fill that drug. That is how I ended up in David's store. When I asked him about the new law, he told me that is not true and he 'has no knowledge of any such law and the other store was wrong". I repeated that to Stacy, the manager at 601 E. CommercialBlvd. today, and she said he certainally does. Bottom line, I was bounced around by the 3914 W. Commercial Blvd, Tamarac, Florida store and Manager, David for 4 days and I will NEVER

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2:43 pm EDT
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Walgreens pharmacy

I went and dropped off a prescription at 12:20 p.m. and they told me that it would be one and a half hours before they could fill it I returned at 1:50 p.m. and the prescription was still not filled there was a problem with the dosage corrected that problem said it would be a little bit before it could be filled again returned at 3:10 p.m. prescription still was not filled keep in mind that a child had outpatient surgery the numbness had wore off by 2 per doctor's instructions was he was supposed to have this pain medicine given to him before numbness wore off so he would not have so much pain and still at 3:10 I'm waiting for pain medicine because of this experience I will never shop or use Walgreens Pharmacy again and then they gave me a problem when I ask for the prescription back to take it somewhere else to get filled because they wanted me to wait again.

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Cecilia Redlightning
, US
Oct 31, 2018 12:44 pm EDT

Does anyone ever respond to complaints?

Walgreens Customer Reviews Overview

Walgreens is a prominent pharmacy chain in the United States, offering a wide range of health and wellness products, including prescription medications, over-the-counter drugs, and personal care items. Customers can also access services such as photo printing and health clinics at select locations. The company provides flu shots, immunizations, and pharmaceutical advice. With an online platform, Walgreens.com, customers can manage prescriptions, shop for products, and utilize convenient delivery or in-store pickup options.

Walgreens In-depth Review

Website Design and User Experience: The website design of Walgreens.com is clean and user-friendly, making it easy to navigate and find what you need. The layout is intuitive, with clear categories and search functionality that allows for quick and efficient browsing. The overall user experience is smooth and seamless, ensuring a hassle-free shopping experience.

Product Range and Availability: Walgreens offers a wide range of products, from health and wellness items to beauty and personal care products. The website provides a comprehensive selection, ensuring that customers can find everything they need in one place. Additionally, the availability of products is consistently high, with most items in stock and ready to be shipped.

Pricing and Discounts: Walgreens.com offers competitive pricing on their products, with regular discounts and promotions available. The website prominently displays current deals and offers, allowing customers to save money on their purchases. The pricing is transparent, and customers can easily compare prices to ensure they are getting the best value for their money.

Customer Service and Support: Walgreens provides excellent customer service and support. Their customer service team is knowledgeable and responsive, addressing any queries or concerns promptly. The website also offers a comprehensive FAQ section and live chat support, ensuring that customers can easily find answers to their questions and receive assistance when needed.

Shipping and Delivery: Walgreens.com offers reliable shipping and delivery services. They provide various shipping options, including standard and expedited shipping, to accommodate different customer needs. The website provides estimated delivery times and tracking information, allowing customers to track their orders and stay informed throughout the shipping process.

Return and Refund Policy: Walgreens has a fair and straightforward return and refund policy. Customers can return most items within 30 days of purchase for a full refund or exchange. The website provides clear instructions on how to initiate a return and offers a hassle-free process. Additionally, Walgreens offers a satisfaction guarantee, ensuring that customers are satisfied with their purchases.

Online Prescription Services: Walgreens.com offers convenient online prescription services. Customers can easily refill their prescriptions online and have them delivered to their doorstep. The website provides a user-friendly interface for managing prescriptions, allowing customers to view their prescription history and set up automatic refills for added convenience.

Loyalty Program and Rewards: Walgreens has a comprehensive loyalty program and rewards system. Customers can sign up for the Walgreens Balance Rewards program, which allows them to earn points on their purchases and redeem them for discounts and rewards. The website provides easy access to the loyalty program, allowing customers to track their points and take advantage of exclusive offers.

Mobile App Functionality: The Walgreens mobile app offers excellent functionality and convenience. It allows customers to easily browse and purchase products, refill prescriptions, and access their loyalty program on the go. The app is user-friendly and well-designed, providing a seamless mobile shopping experience.

Overall Customer Satisfaction: Overall, Walgreens.com provides a highly satisfactory shopping experience. The website design and user experience are top-notch, making it easy to find and purchase products. The wide range of products and availability ensure that customers can find what they need. Competitive pricing, excellent customer service, and convenient services such as online prescription refills and a loyalty program further enhance the overall customer satisfaction. Whether shopping online or through the mobile app, Walgreens delivers a seamless and enjoyable experience.

How to file a complaint about Walgreens?

1. Log in or create an account: Ensure you are logged in to your ComplaintsBoard.com account to proceed. If you do not have an account, please register by providing the necessary details to create one.

2. Navigating to the complaint form: Once logged in, locate the 'File a Complaint' button situated at the top right corner of the website and click on it to access the complaint form.

3. Writing the title: In the 'Complaint Title' field, concisely summarize the main issue you have encountered with Walgreens. Make it specific and clear, such as "Incorrect Prescription Filled at Walgreens" or "Poor Customer Service at Walgreens Store #123".

4. Detailing the experience: In the complaint description, provide a detailed account of your experience. Include key areas such as:

  • The specific Walgreens location or service you are complaining about.
  • The date and time of the incident or issue.
  • A clear description of what happened, focusing on the nature of the issue.
  • Any interactions you had with Walgreens employees, including names or descriptions if possible.
  • Steps you have taken to resolve the issue, including any communication with Walgreens customer service.
  • The company's response or lack thereof.
  • The personal impact the issue has had on you, such as inconvenience, financial loss, or health concerns.

Remember to be factual and include any relevant information about transactions or interactions you had with the company.

5. Attaching supporting documents: Attach any relevant documents or images that support your complaint. This could include receipts, emails, photos, or other evidence. Do not include sensitive personal information such as your social security number or credit card details.

6. Filling optional fields: Use the 'Claimed Loss' field to state any financial losses you have incurred as a result of the issue with Walgreens. In the 'Desired Outcome' field, specify what resolution you are seeking, whether it's a refund, an apology, or another form of redress.

7. Review before submission: Carefully review your complaint for clarity, accuracy, and completeness. Ensure that your description is coherent and that all the supporting documents are correctly attached.

8. Submission process: Once you are satisfied with your complaint, click the 'Submit' button to send your complaint to ComplaintsBoard.com for review and publication.

9. Post-Submission Actions: After submitting your complaint, make sure to monitor your ComplaintsBoard.com account for any responses or updates. You may receive feedback from other users or even from Walgreens representatives addressing your concerns.

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