Walgreens
reviews and complaints

I have called the store on W.main st and Drake in kalamazoo mi, only o get a rude tech, or pharmacist.Trying to explain things to them, they talk over me.Had an asian lady put me on hold in mid sentence, then told me she couldn't get through to my part D insurance, i called and got them on first try.Most of the techs there that work the window or counter either have an attitude or just don't care, I don't know

I live in Corpus Christi, TX and I've been seeing Walgreens employees under the Harbour Bridge smoking weed and what else. Also a lot of drinking and most of them look underage. I know they are Walgreens employees because they are all wearing their uniform. Even managers are there. I can't tell which store they are from cause the times I've seen them they are usually different employees. I know that whatever they do outside of work it's their business, but they are promoting Walgreens while they do this things and I don't think that's right. If something happens or somebody gets arrested it won't be so and so got arrested it will be on the headlines "Walgreens employee..." I'm sure with all the heat you guys have been getting you don't want that kind of PR.
I also seen a couple of times at the store in Staples and Everhart employees buying drugs in the parking lot, also seen it in the store at Morgan. I could easily call the police but I think this is something Walgreens should deal with. How poor the service could be if the employees are under the influence?

On 06/18/2018, I reordered my Rx for Aubagio, through the Walgreen's specialty pharmacy website, for delivery to my local Walgreens. The Rx was delivered, via FedEx, to the pharmacy on 06/20/2018 and (according to FedEx's records) it was returned to FedEx the same day. On 06/25/2018, I stopped by Walgreens to see if the Rx had been delivered as I had not received a phone call about it. I was first told that the Rx had been picked up and when I told them that I certainly had NOT picked it up, they changed their story and said that they had no record of it being delivered. The pharmacist wrote down my telephone number and said he would check into it and get back with me. On 06/26/2018, I contacted Walgreens Alliance Rx and they told me the Rx was at the store. I called the store and told them what Alliance told me and the technician told me that it wasn't there and if I needed further assistance I would need to speak to the Pharmacy Manager. I didn't have the opportunity to call back and then I got a call, from FedEx, telling me that the shipment had been returned to them and if I didn't pick it up today, it would be returned to the sender. I told them that I didn't have transportation today and asked if it could be returned to the Walgreens and they said no. I have M.S. and this is a drug that I'm not supposed to stop suddenly. Guess what? I run out of pills tonight.

It's not a sale if you have to purchase more than you need. It's a scam to off load their merchandise to the consumer to warehouse for the retailer. So in reality if we don't use the products we sometimes actually pay more if we have to dispose of unopened merchandise we we coned into buying to get a discount.
And the points rewards now always expire within 6 days of being told they're available. In other words you are trying to force disabled customers to visit your store more often and spend more money than we can afford.
It's not bad enough we have to use your "loyalty" cards, which are nothing more than a way for you to track us. And your app that invades our privacy. But you're not even being honest enough to give us, your customers actual sales or discounts unless we meet your conditions. When you weight the pros against the cons, Walmart, Sam's Club, Target and Costco are worth the cab fare. Because between you, CVS and all other stores with all your "conditions" you all just waste our time and too much of our money.
I miss the days when retailers actually cared enough about their customers to be honest and good hearted.

Nicole Mone was denied a prescription that she and her Doctor decided was her best option. However when she attempted to fill the RX at the Walgreen at 9040 W. Peoria in Peoria, AZ the pharmacist, named above, refused to fill it without giving her any options. Certainly Walgreen vets their pharmacist to follow company guidelines when a prescription is in questions. This man put his own beliefs ahead of what "should have" happened. With most other companies his employment would and should be terminated.

I am making a complaint about Walgreens customer service drive up or drive through pick up I have went to Pineville Louisiana Walgreens on Military Highway to pick up my son's prescriptions and when I got there I was behind two people one left so I got into that lane which they had left out of and the other person was still at the drive-thru they left I was still sitting there no one had greeted me as of yet then another one or another person had pulled into the other side which the person just left out and I'm still sitting in my same spot and still haven't got greeted then all of a sudden they took care of that person who had just pulled up even though I have been sitting there for now about 15 minutes maybe even 20 minutes and after that person has left they finally acknowledge me and they're only excuse was they didn't see me and they was waiting on other people which doesn't make sense when they have a mirror at the drive-thru to see both lanes that is a sorry excuse and poor customer service

On 6/25/2018 12:38pm after I had already called and was told my prescription was ready for pick-up, I arrived and was told by Pharmacist that I could not pick up this prescription unless I also picked up another that was due but I was unable to pick up the other until next week because of cost. In essence, he attempted to hold my pain medication hostage without me paying $40 extra dollars for medication I couldn't afford until week later. They also purposely made me wait extra time which was unnecessary since medication was ready. These are new people. I was never treated like this before they arrived. Just want this practice to stop. Was discriminated against.

We went into Walgreens store #13014 and as soon as we entered we knew we were not welcome. The sales associate Gina was as the register helping a customer but did not welcome us. She did however call a very nice woman from the back to watch us, which turned out to be a blessing. The sale associate Gina make it clear that she was not going to help us and she was not happy that we were there. We're from Vegas and we're not use to that quality of customer. Thanks to Gina we will no longer be shopping at Walgreens when visiting Phoenix.

I keep trying to enter your "surveys" based on my receipt. They do not work, even when I try to complete them within 12 hours of shopping. I think Walgreens is lying to their customers. Now that we have a CVS in our city. I shall take my business to CVS. I loved CVS when I lived in Norman, OK. I hope the one in Little Rock, AR is as good! Walgreens has lost my business; even if they are almost "right around the corner" (about 5 blocks) from my house. If you are not going to really offer a sweepstakes to improve the quality of the business, then do not lie about- just do not do it. After all, it is only for points- It is NOT like a contest where win anything.

I have been a customer of Walgreens on Platte and Murray (4305) and recently been having issues with the pharmacy manager with my meds. The first issue was him changing my med amount on my Bupineriphine, script was initially 5 mg and he changed it to 2 without permission. All the month of may I have been calling walgreens to refill my Vyvanse. Everytime I pick up my scripts, it is never there. No one ever callse me about picking them up. This is really serious as I need this medication, but worse yet, the entire month of May went by and I never got it. I kept calling and asking them to please refill and made requests online to fill my June script to no avail. I called again yesterday and spoke to Dan. He acted as if I had never called for it, never asked for it and yet I have a call log of all the times I have called and asked for it at least 8 times . He said he'd fill June but I couldn't have May. I was angry upon hearing that and told him this wasn't my fault. He said " I don' t have to fill your prescriptions" I said wow, you are going to harass me over my own script His response was, " You don't need that much" I said I will just transfer my meds elsewhere, and he said, I am canceling them so you can't. Now I have had to go back to my Dr. and redo this and go elsewhere. This is unethical and if this man hates his job this much, he should just leave. He needs investigated.

I have been told so many different so called policies from a handful of different Walgreens Pharmacy. No 1 person should feel or habe any kind of fear or anxiety walking into a Walgreens. Everytime i walk into a Walgreens Pharmacy I get a got ache. I'm told I'm early on 29 days. I have to miss work because whomever is at the counter seems to have the power to push you off till whenever. They have no regaurd for ones health or care about anyone or anything accept that dollar Bill. I would protest and BAND all Walgreens if possible. There's so much more. If only someone that can actually help could contact me.

store at 1919 west gray street in Houston they need to drug test everybody I saw a employee their buying drugs in parking lot she look at me and smile that store have the worst customer service I ever seen pharmacy always busy not enough employees working and have such nasty attitude the store is always busy with one person up front checking out employees are seen on floor laughing cursing among each other its sad such a wonderful store going down cause of rude employees would not be coming back to this store

I go quite often to pick up my medicines almost weekly or bi-weekly. Almost every time I go I encounter issues or problems with payments with my meds. The one I am having now it my eye drops"xiidra" I have a card from the manufacture that states I get my first for free and any addtl. For $10.00 on refills. I have contacted my doctor with no resluts, I have contacted my insurance "my blue" which told me to tell the pharmist to put it thru with the card and not my insurance and the clerk "namooris" said she has to put it thru with my insurance anyways. Whatever, I just would like to get my eye drops and pay the refills as suppose to.

The second complaint is against the constant lack of customer service and wait times. No matter what time I do, thru the drive thru or walk up, I have to wait at the least 45 min - 1 hour. The lines is usually 12 deep and being a disabled person and not being able to stand for long periods of time is down right troubling coming from a place that suppose to have compassion for people. They always have a high turn over in people and with no sense of urgency. At times one person is running drive thur and the inside window with a line that people just walk away disgusted and upset, like myself.

My third complaint is, why is it that every month I go to get my "movantik" the never have it in stock? I get that it is a costly drug, but if I get it monthly why can't they order enough to have on hand so I dont have to be without it for a few days until its recieved again. I have been on this since last year and this is the only pharmacy I go to to get it, store #06486 walgreen 1111 w. Vine street; kissimmee, fl 34741

I would like for someone to call and due a follow up to my concerns.
My home phone # is [protected]
My cell # is [protected]

Thanks for your time,

Mr. Wade a. Choate

Mr Hutchinson crashed into my daughter and I on June 5th 2018 at around noon in the toy aisle. He was pushing a cart stacked with heavy boxes and claims he did not see us. I was in a squatted position with my back towards him when he hit us with a cart stacked with boxes. 2 of the front boxes fell on top of us as he hit us. I was in a bad position to brace myself from falling, while protecting my daughter, and blocking the boxes from falling on our heads. This is dangerous, absurd, and negligent especially for a manager in the store.

I was told it is Walgreens policy that u can only make one transaction in a 24 hour period with Western Union. This is not a policy at any other Western Union locations in the area. This happened at Walgreens in Rogersville Tn. I was told u can not send and receive $ in a 24 hour period. I have done this at this location as well as ofhers. This is not a policy with Western Union. How can Walgreens make this policy for a company they don't own? Plz help! Thank u Cheryl Ellis

I was at Walgreens yesterday afternoon i payed woth a hundred dollars & the cashier needed to break it she apologized called for the money to broken down & then had to apologize for how long it was taking
The manager terry finally shows up & starts to verbally abuse the poor hispanic woman in front of all the customers because she needs the money broken down & because of her accent we can understand her perfectly fine her English is great that manager terry needs to be fired or retrained or let go

Came into store to get my daughters prescription filled and pick up some other items needed. I asked an employee where to find an item and was rudely told to look for it myself. A young brunette, name tag was Beth. Smelled of cigarettes and marijuana. I went and found the item on my own while she continued texting on her phone. Will not be coming back if this is allowed.

We had been sent by our regular Walgreen's pharmacy to another Walgreen's pharmacy on the corner of Waldo rd. and University ave. In Gainesville, Fl.. Our regular pharmacy was out of the medication we needed and had told us that they called the one on waldo rd and that they had it in stock. So we drove across town to that pharmacy, there was fairly young African American woman working the drive thru( May 31st at approx. 4:15pm). We told her the other Walgreen's sent us over, she then said that they did not have it in stock and that no one had called from any other store. She was very short and rude with her response as if we were being untruthful about being sent by the other Walgreen's. She definitely needs a refresher course in manners and customer service. She made no offer to call the other store and help figure out the problem after we had already drove across town. Customer service is often the life or death of any business and in her case would definitely be detrimental to Walgreen's business.

Waiting at the photo counter is ridiculous! There is never anyone there and no bell to ring.

I purchased a photo book for $26.97. It fell apart when I opened it. I took it back immediately for a refund. my credit card statement just arrived, Walgreens gave me a return of $12.84. This is not the first time I have been ripped off by Walgreens.

Walgreens has been crossed off my list for any further purchases!

I decided to make an appointment at the Walgreens Clinic at 3920 Hampton Avenue, Saint Louis Missouri because I've had an earache for the past 2 weeks. The woman who took all of my information was small, had glasses and brown hair. She looked at my face and said, "since you're so swollen I don't think we'll be able to help you..." despite me saying I think I have an ear infection, can you check my ear.

I went out into the waiting area, puzzled because I've been treated for severe ear infections at a Walgreens clinic before. They called my name and I went into the other room to be seen by the primary physician, and she immediately started telling me that they wouldn't be able to help me. She touched my lymphnodes and said, "this isn't from an ear infection. I'm not going to look into your ear, because if I don't find an ear infection, we will have to refer you anyway. Since it's swollen lymph nodes you probably need to see a specialist."

She didn't look in my ear or anything (even though I told her that it felt like every other time I've had an ear infection... and that it started right after I got out of the shower one day and my ear felt clogged like swimmers ear).

So after wasting an hour there and calling off work because I was in excruciating pain and they didn't help me at all, I drove 45 minutes to my primary care physician in Arnold near my hometown. Not to mention I was freaking out that I had something way worse than an ear infection due to the Walgreens' comment about me having to see a specialist and not even checking my ear for infection.

Once at my primary care physicians office, I was taken care of immediately and out within 20 minutes. Guess what - I have an ear infection. My physician told me to immediately call and complain about my experience at the Walgreens clinic I went to because I had minimal swelling, no fever, no nausea, and my ear hurt and she refused to check my ear. My physician said she was very disappointed that I was turned away because while she knows Walgreens is limited with what they can treat, ear infections are certainly one of them.

This has been the worst experience I've ever had with a healthcare personnel. I will never return to a Walgreens clinic, and I will tell my friends not to waste their time at one either. Prior to this I've had no problems at Walgreens clinics, but after this visit I'm not willing to give them another chance.