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4.2 7887 Reviews

Walgreens Complaints Summary

232 Resolved
1587 Unresolved
Our verdict: With Walgreens's very poor resolution rate, careful consideration is needed. Research their service comprehensively, and read up on how they handle customer disputes. If you face issues, be prepared for potential challenges in obtaining resolutions and explore other service providers as backups.
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Walgreens reviews & complaints 1832

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12:52 pm EDT

Walgreens unethical behaviour

I was waiting on my medicine on 10/25/2018 and a lady tried to return some medicine she had bought the day before and I couldn't believe it but the pharmacist took the medicine back and returned her money. I am really concerned about this and am not sure if I want to continue doing business with this store. Also this store has been out of my medicine more than a few times over the last few months. I have an hour round trip and don't need to spend the extra money on gas and wasted time. I quit one other drug store because of this same problem of being out of medicine.

Concerned customer,
Larry Deering

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1:17 pm EDT

Walgreens pharmacy

When calling to refill my prescription I was asked if I am taking any other medication and I said no and the tech said yes you are taking hydrocodone and oxycodone! I said no I had surgery 10 weeks ago and took them for two weeks! No apology was given for calling me a liar! I then went to pick up my prescription and the tech said it was an old prescription and I said no it's for 3 months! Again I was not given an apology. I will no longer be using Walgreens for any of my needs.

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11:17 am EDT
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Walgreens service

I went to the Walgreens store on Van Buren and Estrella parkway in Goodyear, AZ 10/14/18 after leaving urgent care.
I had a sinus infection and needed to get the meds the doctor gave me.

The pharmacist or tech on duty was a real jerk.
When I approached the window, he was talking extremely LOUD! I have no voice because of the infection so I'm at a whisper. He asked for my name repeating if loud, asked my my dob repaeating it loud as well.
He then says loudly and with Attitude we having nothing here for you.
I said, oh, the doctor sent anything over, I live near by.

He says still loud, we have nothing for you. He then says, what are those little papers in your hand, could that be the prescription, I said no, he asked to see the papers that were my release papers.

He then says, your prescription is not here and he gives a address where it was sent.

I tried asking if I could call my doctor and have meds sent to the location I was at seeing I live so close.

He said no, but, heave a sit and we can see how to fix this.

I was in pain, tired and weak. My husband finally said let's go. The waiting room had 4 people waiting, it was Embarrassing and humiliating.

He should not be in customer service and definitely not working with sick people.

We come to get our meds to help us feel better, then you have this kid that has alittle authority and he abuses it.

He has the wrong job, we don't want to feel worst coming to Walgreens when we are sick.

Patience's, tenderness and comfort are needed. We are not at a ballgame concession stand.

I have slowed down on going to Walgreens and I'm warning all my friends to avoid this particular Walgreens, the worker that morning did not n Ed yo be working. He needs attitude adjustment
as well as a few classes in customer service and maybe a care giving class.

Thank hate for a elderly person to be verbally abused that way.

The worker was about 32, white, 6 feet, then built, blonde spike hair.

I was there with my husband early Sunday morning.
This store is on the corner of Estrella Park way and Van Buren in Goodyear, AZ

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8:02 am EDT
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Walgreens the coupon program online with rewards card

I invest time on line clipping coupons that walgreens says that will be applied to my balance rewards card. When I went to the store yesterday and checked out with the items I clipped, the store would not honor the coupons saying that I have to use the app on my phone to get the coupon discount. The system clearly when printed out says the coupons would be applied at checkout with my rewards card. I do not have a smart phone or a phone with apps. I shopped at walgreens last week and assumed the coupons were applied (I checked my receipt), they were not and I was charged full price last week, what kind of scam is this as I am not the only person that does not have a smart phone as I have also talked to some of my other friends who have experienced the same treatment and am going to talk to a lot more people to spread the word. Not everyone has the kind money to purchase a smart phone as I am elderly on a fixed budget and welcomed the sales coupons that walgreens used to provide and now do not allow me to use any on line coupons. Please fix the system so everyone can use the online coupons without having to purchase a smart phone or even know how to use one as I would like to shop at walgreens again. Thank you, mona / john zawikowski 195 w. Fairfield ct, oak creek, wi [protected]) card # [protected]

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BLBest
, US
Dec 03, 2018 9:36 pm EST

I had a similar situation with a different coupon. I even went home to download it from my computer, because none of the Walgreens employees could even get it to work from my phone (whether the app or from the internet. ) When I went back to the store with my coupon loaded on my card, it wouldn't work in the store. The manager said that the downloaded coupon hadn't worked all day.

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cassiroo
Portland, US
Nov 04, 2018 2:20 am EST

I visited Walgreens today [protected]) to purchase a rewards item(Lays Potato Chips) which offered 3000 bonus points with such purchase, and an additional 5000 bonus points for a single transaction. The clerk at store #13727 in Gladstone, OR would not honor the 5000 point reward because I had used it previously. The coupon is a multiuse coupon and should have been honored. It's identical to a 5000 point reward for a $25 purchase, which is also a multiuse coupon. Hilda, the manager refused to honor the $5, 000 rewards coupon because she claimed the Walgreens App was not functioning properly. Is this my fault? Shouldn't a company honor a rewards coupon, which brings a customer into the store, rather than opting out with an excuse relative to their App?

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1:26 pm EDT

Walgreens prescription not being filled

Early this week I brought in my prescription to be filled. I recieved a call twice (two different days) that the prescription was partially filled. Thus I waited for the call that it was filled. I recieved that call on saturday. So today I went in to pick up my prescription and they had none of it. I brought it in early so that I wouldn't be without my medication. Now I have to drive cities over to pick up my prescription. All of this frustration could have been fixed if an actual person would have picked up the phone and called to let me know they couldn't fill my prescription but they would happily help me find some place else. This is unacceptable. I have to have this medication! People's lives are not pawns to play with!

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Cecilia Redlightning
, US
Oct 31, 2018 12:32 pm EDT

I wish to file a complaint about the Walgreens pharmacy at the SE corner of Fillmore and N. Nevada Ave in Colorado Springs, CO. On Monday, 10/29/18, I called to check on my prescriptions and was told they were all ready to be picked up. I arrived to find out only a partial order was ready for my insulin and to come back Tuesday. In the middle of a blizzard I went to pick up the remainder of my script on Tuesday after work. They still didn't have it and said to come back Wednesday. This morning before work I stopped in again and they still didn't have it and said to come back tomorrow, Thursday! I don't know who/how they order, but my time is valuable and I am very upset that they have wasted my time in this manner. My sense of urgency is that my insurance runs out today, October 31, 2018. I expressed my dissatisfaction to Corina a pharmacy tech and to the pharmacist Katie. My time is valuable and I don't like being treated like my time doesn't matter. This pharmacy needs to get their act together when ordering and following through on their promises. Adding insult to injury I saw Corina looking at Katie and laughing. Katie said she wasn't laughing but I SAW HER and I am not visually impaired! Katie said she was sorry but it just sounded empty and insincere. I was very upset and let them just how much. I am asking for A LOT of points on my Walgreens card to make up for some of this inconvenience and emotional stress. Thank you.

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8:17 am EDT
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Walgreens poor customer by clerks and lead ad supervisor

I an file a compliant regarding the poor customer service and disregard that occured to me by a shift lead, name Gerson at the walgreens located at #3197 2395 Kennedy Blvd in Jersey City, NJ. On 10/21 approx 6:45., I experience great disregard from the shift lead regarding assistance with s product. I went to purchase detergent sosp and use a online coupon in ehic I clipped online. The clerks had difficulty pulling up the coupon in which I went out to my car to get my phone to show the coupon. As they continue to ask me about my walgreens account which was visible on the phone, I requested to the manger. At that time, lead Gerson came out. He had a very nasty attitude and had no regards for my issue. He continue to ask the same questions and later became very dismissive. Poor customer service skills with no intent to accommodate the customer. I requested his info in which he was reluctant to allow me to copy his name and position. I end up paying the price without the discount and left with a bitter impression.

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12:32 pm EDT

Walgreens prescription

My doctor called in prescription ten days ago. Walgreens said they were out of stock an would have to order it. I followed couple of days later and found that no one ordered prescription when they said they did. I then waited another three days to see if it came in. I found once again staff scrambling around trying to figure out why it wasn't ordered but said they would for sure order it. I followed up again the next day and now I find that the insurance needs prior authorization from dr. Walgreens submitted form to dr office. I called dr office and they said they received it and would have to wait until dr approves it. Walgreens has not ordered med because need prior authorization. Now I was told it takes three days to arrive after ordered. Now I want to know why Walgreens takes three days when local pharmacy can get it next day. I would go to local pharmacy in a heartbeat if my insurance would cover it. Now during all this process I'm out of the medicine and it's not to be stopped abruptly. I'm experiencing withdrawal symptoms like tachycardia and nausea and rhinitis and dizziness. I am still without medicine as of now. I am so frustrated with Walgreens I cannot stand it. They are the worst pharmacy ever. If I was on cardiac med I would be dead and no one would care.
Sincerely,
Very upset patient

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eb2344
, US
Dec 02, 2018 10:57 am EST

Check www.goodrx.com for best price in your area, you probably won't be using them anymore for prescriptions when you see how much you can save

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10:27 am EDT
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Walgreens employee

It seems as though every time I have an interaction with the supervisor Donna she is never kind or helpful. I live around the corner so I go to this location often. Not once, not twice, but this is the THIRD time I've experienced a rude encounter with this woman. I went to pick up my photos, I said excuse me and she tells me one minute in a tone as if I'm bothering her. She walks over to me and says, "yes?" I tell her I'm picking up three different size pictures 4 x 6, 8 x 10, and an 11 x 14. Hands mean the 4 x 6 and 8 x 10 and walks away and I say I also ordered An 11 x 14 but she proceeds to walk away from me. I said excuse me, as she has her back turned towards me, she said I'll be right with you I'm in the middle of something! I said well I don't know what you're doing you didn't Say anything, I assumed maybe she had to print the third photo. She comes over to me puzzled and again says "yes?!" and I said I'm Picking up An 11 x 14 also (which I just told her 3 times). So she tosses the third one on the table annoyed and walks away from me. She also checked me out at the counter. Didn't say hi, didn't say thank you, and didn't even apologize.

My last encounter with her was very similar. I arrived at the photo counter to pick up my photos that were supposed to be ready but we're not ready the printer wasn't working they had all kinds of issues. The associate felt bad and continued to apologize. When Donna finally came over to help the associate, Donna seemed very annoyed and irritated. She fixed whatever the issue was and tossed me my photos over the counter Without any apology after waiting over 45 minutes for photos that were supposed to be ready when I arrived. She seems very annoyed to do her job.

I'm done going to this location and will now be spending my money at cvs because this is ridiculous I have to deal with this woman's attitude EVERY TIME. I thought maybe the last time she was just having a bad day But I see now she's just a very miserable person that should not be working with customers or peopleBut she should not be working in customer service.

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10:12 am EDT
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Walgreens pharmacy

The Walgreens pharmacy on Madeira Beach FL has had me frustrated the last 3 times I've gone there. When bringing a prescription to be filled while I wait, it took over an hour each time. This is excessive.
The time before last, I was told it would take 20-30 minutes and I waited in the store. Over an hour later, my prescription was completed. Your store manager and another employee took to following me around the store as if I was there to shoplift despite the repeated times I told them I was STILL waiting for my prescription.
Maybe it would have been more helpful to me, as the customer, if the manager actually tried to resolve the problem. Check in with the pharmacy and try to find out why a customer is wandering around the store for over an hour when all that was required was to put 60 pills in a bottle.
Thursday, I dropped off a prescription and asked to pick it up in 20-30 minutes. I was going to run an errand and come back to avoid having to go inside the store based on my last experience. I was very rudely told that it would take an hour and a half to fill one prescription, when questioned, the statement was delivered louder.
Is this really the standard you hold yourself to? Rude employees, long wait times for hand carried prescriptions?
When I have regular refills they are done on line and I almost always include a note that there are several and I will pick all of them up together. Do you know, these prescriptions are filled immediately unless they are out of the product? 10-15 minutes later, a non rush, non customer waiting, prescription is done. Staff calls to make sure I'm picking up which is nice.
Where is this sense of urgency and concern for waiting customers that seems to exist for those refills requested online? As a customer who will have at least one hand carried prescription per month, I've made the decision to take my business elsewhere moving forward. I just don't need the aggravation.

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8:15 am EDT

Walgreens employees acting very rude borderline racist.

On 10/13/18 I was waiting in line to buy some items when when another customer cut in front of me, placed her basket on the checkout counter. When I said excuse me, that I was waiting the cashier started speaking in Hatian(creole) to the customer completely ignoring me. When after about 5 minutes passed and I asked for the manager. When I was approached by your employee / mgr., I was told to go somewhere else if I didn't like their service.
The manager identified himself as Chris, when I asked his last name he said it was Brown like the rapper, than said : is that enough for you.
I couldn't believe how I was treated and am sure that was not the way you want your organization known.
I feel completely intimidated just walking into the store across the street from my house.
Please respond to acknowledge receipt.
Thank you,
David McCarthy

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12:24 pm EDT

Walgreens pricing (gouging)

Forgot my meds...on vacation in Miami.. was a loyal points part. My doc was kind to call a limited replacement Rx to :

Walgreens

3715 NW 7th St, Miami, FL 33126
[protected]

Sildenafil 20mg - 30 tabs = $520 (Really?)

Good Rx shows about $12 to $40 (1 @ Walgreens)...as an MD who sends $100s of thousands prescribed electronically to your coolective stores all over eastern NC. I am no longer a Walgreens personal user, and I will steer all and every patient of mine to other pharmacies!

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2:27 pm EDT
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Walgreens western union

Have been going to Greenwood/Glenview Rd in Glenview, I'll for years and everyone has always been courteous and helpful...until today. Was having problems with both kiosks for WU. The photo dept employee kept trying to help me but it seemed to freeze up. Her manager David arrived and she told him what was happening and that it seemed frozen. He looked over my shoulder briefly and Walked away busting himself with tidying up the area and totally ignoring us. He suggested one thing to then seemed to have no interest whatsoever in assisting. The associate tried her best. I told her and the manager that I thought I'd have to go elsewhere. He made no attempt to help in any way and seemed to have a rude attitude. This happened on Friday 10/5/18 at approximately 130pm.
I rarely file complaints. Usually it's complements. But this manager's disinterest got me angry.
I decided to go elsewhere and will never use Walgreens for WU help.

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10:52 am EDT
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Walgreens manger mrs. bates

That is a RUDE lady ! I see the way she treats her employees she is a very RUDE individual! She walks around that store like she owns it and as well as many other women and me. Who have purchased said how she is this is the Walgreens in a laplace La 70068 . They have some nice employees there and there is one lady who works in photo sharmaine very sweet lady ! One of the BESt in that store honestly ! I always tell her she is to sweet and kind .

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Update by Breedy
Oct 03, 2018 8:41 pm EDT

Laplace La Walgreens is the worst .
One time I was in that store and I watched as this customer cursed this female employee out and I understand the customer is right but NOT always ! I had a friend who worked at this one before and she got into it with a VERY disrespectful woman and her boss wrote her up and fired her . They was wrong for doing that because they have to understand those workers are PEOPLE too HUMANS and you don't let nobody disrespect you like that and she told me how the boss Bates fired her without even listening to her side . That's a evil woman . I complained to her before about something in the store and she acts as if she does not care about what you are telling her . They need to straighten her out ! She has a Nasty attitude !

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8:12 pm EDT

Walgreens pharmacy

On Oct 1st, at 11:50pm, I was taken two sick people direct from a prompt to pick up a prescription for their diagnosis. We went o the pharmacy because it was a 24 hour store. It is stir 6408 in Peoria, IL. The pharmacy only had one pharmacist on duty, so he was handling all the walk-up, plus the drive-thru patrons, phone calls, so he indeed was busy. However as we walked up he as in the phone, continued talking for 10 minutes before acknowledging the line of people waiting to drop off prescriptions. By this time the lady I had brought was getting sicker and weaker. I had them both sit in their waiting area. Forty minutes later (40), I approached and asked if he had any idea how much longer it might be, because the patient was getting weaker. In a very unprofessional tone he rebuked me for not being able to see how busy he was, and by "silly questions like mine, it was only making things worse. You just may wait until 40 minutes!" There were several people in the area who heard how he reacted to me. I was humiliated by a professional person. I myself am a professional educator who is a Stste Board of Education employee. I am also a regular customer at a different Walgreens in Peoria (the Peoria Heights), and the service is outstanding. The pharmacist made his words come true, as we did not leave Walgreens until 12:20am! We were there for exactly 1 hour, 30 minutes. I believe anyone would agree this was excessive and very hard on the two patients I had brought to the pharmacy. The man I am speaking of is of Indian descent. I acknowledge that they were busy, certainly not because they do a good job, but they are the only pharmacy in that area that are opened for 24 hours. The problem could have been solved, I believe if he would have had a pharmacy tech to: answer the phone, help customers going thru drive thru, ringing up sales. This would leave the pharmacist to do what they are trained for answering questions if patients and dispensing medicine. The way he snapped on me was inexcusable, but the issue is far bigger. In that incident you are understaffed, and the man you have representing what Walgreens was founded on is very poor. He needs to know he is taking care of sick people and act accordingly. Someone should rely that his behavior is unacceptable and ugly. A very disappointing experience. I hope he will be given some training in customer relations.

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1:20 am EDT

Walgreens photo department

I have been a loyal customer to this Walgreens since 2006, I have spent thousands of dollars. My phone number is [protected] and I don't just stop
in for a few things and I don't just get a few pictures developed. In the last year, I guarantee I have spent over $5, 000.00 just in the photo department on canvases. I have never once made canvases and not been given at least 30%, sometimes 40%, until tonight, September 30, 2018.
Everyone at the store knows me by name, treats my with tespect, as I do them and it wasn't until a few months ago that I had as issue with a manager named Sheekie? (Not sure of spelling)
I had just had approximately 50 11x14 and 8x10 canvases done and would spend hours in the store doing same. Different people have helped me and at times I have paid before and at times I pay when I pick up, well during a 2 month period I had been in so many times and spent so much money and waiting very long for certain canvases, which I did not mind. However when I went to pick up one time is when I was met with an immediate attitude by Sheekie, who rudely said you DID not pay, I was taken aback and explained to her that I really thought I had already paid for the order, it was approximately $700.00 and I remember giving one of the workers 4 $100 dollar bills and putting the rest on my credit card? To be honest, I had spent so much money and I have never saved receipts because I never had any issues, any reason to.
So I will never know the truth about that order. What concerned me was the way I was spoken to and treated. I spent about a half an hour writing to her manager, I believe his name was John (but I'm not sure, however he is still the "big manager of the St Ann store" who was actually someone who had helped me many times before, was amazed at the number of canvases I had had and continued to have made, I explained to him that in addition to owning my own wholesale produce company with my husband and doing the financial end of our business, as well as running a law firm in the city for 27 years, since I graduated from. UNO, I also had an interior design business that started off as just loving to decorate and being great at it, no matter what the budget, $2000.00 to $2, 000, 000.00 and doing favors for friends and relatives, well I did a few offices, rooms and homes for college kids to million dollar homes and the word spread and now I could really just do the decorating, my passion, but I would never leave the law firm I helped build or the company we created from nothing which is now a very successful produce company, so for now I do decorating jobs when I can and I have used Walgreens photoshop for every job. I am loyal and believe in stating loyal and as a business owner of 3 businesses I have lived by the rule, the customer is always right. I smile and handle problems that are caused through no fault of mine, my husband, the attorneys I work with and the 10 women I employee, are they right? No! Do I make them feel right, valued, respected and important? Every day of my life!
So to get back on track, I was so upset by the way I was treated, looked at, assumed to be wrong and not even a slight move of well let's see what happened. She went through the motions but I am the customer, I deserve to be given the benefit of the doubt and I certainly deserve to be talked to like a lady. One of that happened so as I said I wrote her manager a letter on about 10 envelopes because I one had paper and left it with one of the sweetest employees, who could not believe the way I was treated, said Mrs Tammy you come in here and have 2 baskets over flowing at least once a week and she was very sorry and promised she would give me note to "John" or whatever his name is, the highest manager at the store, as soon as he returned from his vacation. So 1 week went by, 2 weeks, I went there to buy some things and asked if he was there, he was not, so I again left a note saying I think I deserve a return phone call? At this point I don't care about the money, to me now, it's about integrity, respect and caring about what you do and how you do it. So a couple of days later I got a call and knew from his first words, he did not care and even said when I asked if he read my note, yes I did, but I don't understand what did Sheekie do to you? How did she treat you? And how was she rude? She is very nice and I don't see how she did anything wrong!
I was beyond shocked and literally didn't say anything for a minute, then he said helllo?
I said obviously you did not read my note, you did not talk to any employees other than Sheekie and now I see the problem, you are the manager? You get a note from a loyal, valuable customer who you liked and laughed with and you don't have the decency to call me, I don't care who was right or who was wrong, you dismissed me, my note, my feeling about a situation, the way I was treated and it was handled? Do you still not see an issue? Why did you not return my call?
Honestly at that point, I couldn't tell you what was said cause I was absolutely disgusted, in disbelief and considered calling the manager who is now at the store on Decatur for some direction and who would be the best person to call. He was the best man, manager, respectful and grateful leader who actually was loved by so many people that a lot of us begged him to stay because he was that good and ran that store like a boss. I hope his is now a much bigger part of your organization because he represented you exactly how you would want every employee to, he cared about the customers and went out of his way to always help in any way he could.
Then life just began to get crazy, I went to Italy for a month, I prayed, breathed and decided I would blow it off, I was t going to get anywhere with him and so I just thought, I hope he and Sheekie, realize what and how they could have handled it better and despite the calls I get all day, everyday, from customers who are 100% wrong, but I make them feel heard, understood and do whatever it takes to keep them happy, because, it's simple, without customers, we wouldn't own businesses, successful businesses, I would pretend it didn't happen, stay away for a little while and started going to CVS until I saw one of your employees at a store and she actually hugged me, said Mrs Tammy we miss you, please come back, so I did and never say him or her until tonight when I walked in to have canvases done that totaled almost $800.00
She was there, did not acknowledge me, went out of her way to ignore me, spent 30 to 40 minutes taking a passport photo of an ex employee, who she laughed and talked with very loud, I guess for my benefit, and went on to tell the lady she was lucky she got out when she did, no raises, no concern, meaning Walgreens had no concern for her or anyone and what has me writing you at midnight is that not 1 time, not 1, have I walked into that store to do pictures, which for me, everyone knows is 1 to 2 hours of making canvases, I have always been given a 30% or a 40% code, always, and even if the store did not have an in store coupon, I was always given the courtesy of getting any online coupon because of my loyalty to you, the amount of time and money I spent and just courtesy. Well tonight I sat down, was there for over 2 hours, Logan, a young boy who works there and is a sweet typical teenage boy, helped me a couple of times and I could tell he was uncomfortable being his normal self with me and being in the photo area with her, so I did my best to do everything myself and actually went to the cashier when she didn't have customers to help me. So when I was finished, I said ok Logan I'm done, can you please give me the code? Now normally Logan and anyone else comes to the kiosk, enters a code and that's that. Well, Logan said Mrs. Tammy, we don't have a coupon for canvases the week? I looked at him and said Logan if you knew there was no coupon, why would you let me even start making canvases 2 hours ago? You actually sat next to me as I did the first one and showed you the 20 or 21 photos I was going to do?
So I went on my phone because I had numerous emails from Walgreens with all kinds of codes, some were for on line only, some ended today and I entered over 10 codes while Sheekie sat there, talking about the company with her ex employee after she did her passport, I'm sure you can look up who I'm talking about? She whispered, laughed and took pleasure in knowing she could, do the right thing, and help me, but instead saw me sit there about to cry and asking Logan and the cashier, Jordan, who was an angel and said Mrs Tammy just checkout without coupon code and I know they willl let you enter the code when you pick it up!
Bless her heart, she knew I was so hurt and couldn't believe what was happening! So Sheekie heard and saw me ask Logan and the cashier,
1. I have never placed an order for canvases without 30 or 40% off, actually I just realized I could get 60% off if I do it online or on the app, but I am just use to going there and getting them either later in the day or the next day, it's just a habit
2. I would NEVER place an order without getting 30 or 40% off, there are too many online businesses, like easy canvas or cvs or Walmart, I'm would never pay without a coupon, my order was $800.00!
3. Is there any way I can save the order to my app? Or they save it till new coupons come out, because I promise you there is always at least 30% off canvases every week!
4..Is there anything they can think of to help me not lose 2 hours of work? So finally I was so mad and upset and could feel myself about to explode so I just placed the order with no coupon... then
This was not an oversight, as I'm paying the $100.00 in other things I bought, Logan runs up to me and says "Mrs Tammy, we have your 11x14's but we don't have any 8x10's and we won't be getting them for maybe two weeks! I started laughing like a crazy person and said, Logan I will pick up 8x10 canvases from another Walgreens and bring here tomorrow, so go tell your boss nice try and I hope she feels good making me look and feel like an idiot, I'll be back tomorrow
5. So as I packed my car, I felt myself getting so angry so I stuck my head in the store and asked Jordan to please have Logan come to the front? And I went and stood by my car, he came out and before I could say, how many 8x10's do you need, I'm going to pick them up from either another Walgreens in Mandeville or my friend at Decatur Street store, he said, sorry Mrs Tammy, we found them, they were in the corner? Seriously, this poor kid couldn't even say it without his voice braking, obviously he was embarrassed not just about that, but about everything
Logan was there for it all from day one.
So I guess I'm hoping that you, the corporation and the CEO of Walgreens values its customers? Values loyalty? Values integrity? And cares when an employee is not only rude and goes out of her way not to help a long-standing customer, but then lies about having no canvases? If I wouldn't have asked Jordan to get Logan, would she or have him just wait till tomorrow and tell me? This is blatent rudeness, unprofessional and to me crosses a line that should not be crossed? I also don't think a manager should talk in front of customers with an ex employee about what she does or does not get, or what she thinks, feels or says and how she feels about the company she is working for?
So I'm not going to waste my time calling "John" or whoever the so called manager is who started this by believing an employee without even contacting or reaching out to the customer? I feel very confident that I could meet with anyone and explain this whole mess, I hope I'm making sense, I'm exhausted, so mad, but the mad is really hurt and I can and will answer any questions, show you proof of anything and I guarantee every employee in that store past and present knows me, loves me, enjoys me coming there and will tell you who I am, what I'm about and that other than Sheekie and the manager, you won't find anyone who has a bad thing to say about me. There was an older lady who worked for you for years who I would bring coffee to every morning.
So please look up my account [protected] to see what king of customer I am, my cell phone is [protected], my email is [protected]@romearata.com and my address is 1292 Springwater Dr, Mandeville Louisiana 70471.
Please respond to me immediately about my photo order, so I can at the very least, go pick up my order tomorrow, as a few of the canvases are for my 28th wedding anniversary and a non profit woman's shelter I am decorating pro bono.
At the very least please see if you can get authority to help me with my latest photo order, as a show of good faith
I do realize this is not the end of the world and in the big picture means very little, but I try to live and treat people the way I would like them to live and treat me.
And I am very serious, as a woman, a business owner and a human being, if someone who worked for me and represented me treated anyone the way I was treated, especially tonight, I would want to know and it would be my first priority to do all I could to make it right.
Honestly, after all of it, if she would have said the appropriate, professional and thing you are paying her for (not enough as far as she is concerned) which is "Hello, how are you", you do not know me but I would have not only engaged I would have tried to make things right, that is who I am, so no matter what, I would like the boss of all bosses to see this email
Thank you for your time
Attached are a "small fraction" of the photos I have had canvases made of just in the last year

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9:47 pm EDT

Walgreens pharmacy

I called the pharmacy and ask for my Carbamazepine filled - special ordered white small pills. They - 369 Plymouth Ave refused to order the medicine. I had to go out of my way and call another Walgreens location to get it filled. They are also not cutting the medicine, which my neurologist says they are supposed to follow the directions on the label. Go to googlemaps search and other customers are leaving complaints within googlemaps. So I'm not the only one who sees an issue

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9:18 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Walgreens prescription

Picked up prescription onnnfriday and only received partial (3 pills of 30). Clerk did not tell me it was only partial. Dr said be admitted into hospital or take pills and see if they work. Needed prescription to prevent hospital stay. Did not have enough pills. Our home is 45 minutes from Walgreens. I had to pay $87.00 cash to get the remainder pills. I would have never taken a partial if the clerk would have told me they only had 3 pills. I was driving 4 hours from the Walgreens in Houston to my home. Besides for the inconvenience this causes me Walgreens owes me $87.00. I will not accept this response "there is nothing we can do". It was Walgreens fault, not mine. I paid the prescription because I had to have the pills. But I am disputing charge with credit card company. If this is not taken care of I am switching pharmacies.

Walgreens pharmacist had no regards to my situation except to say nothing could be done.

Robert Sillis
DOB 06/26/2018
9/28/2018
RX # [protected]

I want a refund
Phone # [protected]

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7:32 pm EDT

Walgreens prescription

Always get Phentermine from Walgreen's. Always give me blue and clear capsules — beads, not powder. Cannot take powder; doctor knows; they gave me brain fog. This time, she gave husband powder and said there wasn't any other kind.

Called Sam's Health Mart in town. They will order them, I can get them tomorrow. Now I have to call the clinic and ask for a new prescription tomorrow and ask for a new prescription, although they already gave me one. And insurance won't pay twice, so I'll have to pay full price IF they'll even give me a second prescription.

Asked Wal-greens when I called to complain after talking to Sam's — that there IS the other kind — will they order them? They refused. But Sam's is ordering them for me tonight. Why did walgreen's refuse to order them?

I want my money refunded — the amount I have to pay Sam's tomorrow to get the second prescription filled, IF they will even give me another one. Otherwise, if I have health problems because I took the kind she insisted on giving me, I will be complaining again.

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10:18 am EDT

Walgreens shingles vaccination

I had an appointment for my second shingles booster shot scheduled for 11:00 am at your 418 Quincy Ave. Quincy, Ma. [protected] the confirmation number is I4DERYRY. When I arrived I was told that the vaccine was out of stock.
When i asked why i was not informed of this I was told that the pharmacy was not responsible for the communication that the corporate office was. I was also told that they showed that I had canceled the appointment. An old appointment was canceled not this one.
A call or text message would have been nice so that my wife did not have to take time off from work to take me to the pharmacy.
I have scheduled all my future immunizations with my local CVS pharmacy
and will no longer shop for anything at any Walgreen's in the future..

Scott D rideout
49 Pond St.
Quincy, Ma. 02169
[protected]@gmail.com

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8:43 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

Walgreens hours

The pharmacy opens at 9, people need to go to work before then and want to drop off presc.Way too Late.Sunday it is 10;00, are you serious, Most people have things to do before that.It is very inconvenient for me and friends.If it does not change, I am changing Pharmacys and shopping at Walgreens.The wait for prescriptions is always too long, even worse through the drive through.The hours have to change back when it was 9:00.

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Walgreens Customer Reviews Overview

Walgreens is a prominent pharmacy chain in the United States, offering a wide range of health and wellness products, including prescription medications, over-the-counter drugs, and personal care items. Customers can also access services such as photo printing and health clinics at select locations. The company provides flu shots, immunizations, and pharmaceutical advice. With an online platform, Walgreens.com, customers can manage prescriptions, shop for products, and utilize convenient delivery or in-store pickup options.

Walgreens In-depth Review

Website Design and User Experience: The website design of Walgreens.com is clean and user-friendly, making it easy to navigate and find what you need. The layout is intuitive, with clear categories and search functionality that allows for quick and efficient browsing. The overall user experience is smooth and seamless, ensuring a hassle-free shopping experience.

Product Range and Availability: Walgreens offers a wide range of products, from health and wellness items to beauty and personal care products. The website provides a comprehensive selection, ensuring that customers can find everything they need in one place. Additionally, the availability of products is consistently high, with most items in stock and ready to be shipped.

Pricing and Discounts: Walgreens.com offers competitive pricing on their products, with regular discounts and promotions available. The website prominently displays current deals and offers, allowing customers to save money on their purchases. The pricing is transparent, and customers can easily compare prices to ensure they are getting the best value for their money.

Customer Service and Support: Walgreens provides excellent customer service and support. Their customer service team is knowledgeable and responsive, addressing any queries or concerns promptly. The website also offers a comprehensive FAQ section and live chat support, ensuring that customers can easily find answers to their questions and receive assistance when needed.

Shipping and Delivery: Walgreens.com offers reliable shipping and delivery services. They provide various shipping options, including standard and expedited shipping, to accommodate different customer needs. The website provides estimated delivery times and tracking information, allowing customers to track their orders and stay informed throughout the shipping process.

Return and Refund Policy: Walgreens has a fair and straightforward return and refund policy. Customers can return most items within 30 days of purchase for a full refund or exchange. The website provides clear instructions on how to initiate a return and offers a hassle-free process. Additionally, Walgreens offers a satisfaction guarantee, ensuring that customers are satisfied with their purchases.

Online Prescription Services: Walgreens.com offers convenient online prescription services. Customers can easily refill their prescriptions online and have them delivered to their doorstep. The website provides a user-friendly interface for managing prescriptions, allowing customers to view their prescription history and set up automatic refills for added convenience.

Loyalty Program and Rewards: Walgreens has a comprehensive loyalty program and rewards system. Customers can sign up for the Walgreens Balance Rewards program, which allows them to earn points on their purchases and redeem them for discounts and rewards. The website provides easy access to the loyalty program, allowing customers to track their points and take advantage of exclusive offers.

Mobile App Functionality: The Walgreens mobile app offers excellent functionality and convenience. It allows customers to easily browse and purchase products, refill prescriptions, and access their loyalty program on the go. The app is user-friendly and well-designed, providing a seamless mobile shopping experience.

Overall Customer Satisfaction: Overall, Walgreens.com provides a highly satisfactory shopping experience. The website design and user experience are top-notch, making it easy to find and purchase products. The wide range of products and availability ensure that customers can find what they need. Competitive pricing, excellent customer service, and convenient services such as online prescription refills and a loyalty program further enhance the overall customer satisfaction. Whether shopping online or through the mobile app, Walgreens delivers a seamless and enjoyable experience.

How to file a complaint about Walgreens?

1. Log in or create an account: Ensure you are logged in to your ComplaintsBoard.com account to proceed. If you do not have an account, please register by providing the necessary details to create one.

2. Navigating to the complaint form: Once logged in, locate the 'File a Complaint' button situated at the top right corner of the website and click on it to access the complaint form.

3. Writing the title: In the 'Complaint Title' field, concisely summarize the main issue you have encountered with Walgreens. Make it specific and clear, such as "Incorrect Prescription Filled at Walgreens" or "Poor Customer Service at Walgreens Store #123".

4. Detailing the experience: In the complaint description, provide a detailed account of your experience. Include key areas such as:

  • The specific Walgreens location or service you are complaining about.
  • The date and time of the incident or issue.
  • A clear description of what happened, focusing on the nature of the issue.
  • Any interactions you had with Walgreens employees, including names or descriptions if possible.
  • Steps you have taken to resolve the issue, including any communication with Walgreens customer service.
  • The company's response or lack thereof.
  • The personal impact the issue has had on you, such as inconvenience, financial loss, or health concerns.

Remember to be factual and include any relevant information about transactions or interactions you had with the company.

5. Attaching supporting documents: Attach any relevant documents or images that support your complaint. This could include receipts, emails, photos, or other evidence. Do not include sensitive personal information such as your social security number or credit card details.

6. Filling optional fields: Use the 'Claimed Loss' field to state any financial losses you have incurred as a result of the issue with Walgreens. In the 'Desired Outcome' field, specify what resolution you are seeking, whether it's a refund, an apology, or another form of redress.

7. Review before submission: Carefully review your complaint for clarity, accuracy, and completeness. Ensure that your description is coherent and that all the supporting documents are correctly attached.

8. Submission process: Once you are satisfied with your complaint, click the 'Submit' button to send your complaint to ComplaintsBoard.com for review and publication.

9. Post-Submission Actions: After submitting your complaint, make sure to monitor your ComplaintsBoard.com account for any responses or updates. You may receive feedback from other users or even from Walgreens representatives addressing your concerns.

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Walgreens contacts

Phone number

1800 925 4733

Website

www.walgreens.com

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