Menu
Walgreens Customer Service Phone, Email, Contacts

Walgreens
reviews & complaints

www.walgreens.com
www.walgreens.com

Learn how the rating is calculated

4.2 7887 Reviews

Walgreens Complaints Summary

232 Resolved
1587 Unresolved
Our verdict: With Walgreens's very poor resolution rate, careful consideration is needed. Research their service comprehensively, and read up on how they handle customer disputes. If you face issues, be prepared for potential challenges in obtaining resolutions and explore other service providers as backups.
Verified
The authenticity of the customer service contact information for Walgreens has been meticulously verified by representatives from ComplaintsBoard using our proprietary verification system.
Get notifications about new complaints and reviews of Walgreens. We promise not to send you any unrelated messages.
Share
Claim Your Business
Take control of your profile: address complaints and engage with reviews
Write a review File a complaint

Walgreens reviews & complaints 1832

Filter reviews by rating
5
6064 reviews
4
0 review
3
0 review
2
2 reviews
1
2 reviews
Sort by:

Newest Walgreens reviews & complaints

ComplaintsBoard
R
12:40 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Walgreens walgreen pharmacy department

Your Preferred Store
6798 N LINCOLN AVE
LINCOLNWOOD, IL 60712
[protected]

Dear All,
Pharmacy's staff Very Bad Attitude and Rudy talk with customer each time follow top Address.
Without notice or phone call stop regular base medicine still they argue with customer not even help.
I hope Solve this Problem in Future.

Rakesh Avichal
[protected]@yahoo.com
[protected]

Read full review of Walgreens
Hide full review
ComplaintsBoard
S
12:06 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Walgreens pharmacist

My mother's Medication was lowered by her pain specialist doctor and was supposed to start the new dosage on the 4th of August.
When trying to have the prescriptions filled, the Pharmacist told my mother who is disabled that it was up to his discretion when the medication would be filled, even though her doctor had put on the prescription to fill it on the 4th of August.

I will be taking this to the board and make sure to write reviews I will advise on yelp everyday to Not use Walgreens pharmacy due to this and other problems with this pharmacy I will also make sure none of my friends or family ever use Walgreens again.
Horrible people

Read full review of Walgreens
Hide full review
ComplaintsBoard
R
5:08 pm EDT

Walgreens bad customer service/ cashier was very rude

Hello.I want to start off 1st.by saying I really hate that I'm having to do this complaint.I usually don't do this becuz I completely understand cashier couldve been having a bad day idk anything..but the way I have been treated by this cashier the past 3 times I've gone has been horrible and very embarrassing..ok i went to the your store #8673 in Port Lavaca Tx.on Hwy 35 on July 1 2017 at 8:38pm..with both my daughter's and myself .as soon as I walked in I went straight towards beauty isle and right away the cashier gets on speaker and says something to the effect of SCAN ISLES.there was more but i can't Remember her exact words... I didn't think anything of it until everywhere I turned that same cashier was 5 feet away from me..and I'm not even exaggerating.every isle I went down she followed me and my daughter's..she made us feel very uncomfortable..I have never stolen or taken anything from walgreens or any other place before so i don't understand why do that to us..i can give u drivers license# so y'all can check my background I've never been to jail for anything in my life...the only thing I can think of was that I took to long looking at an item or something becuz other then that nothing else happened..I felt very uncomfortable so i just got my cart and went to the front to check out...while I was checking out my mother called me so i went outside to use the phone and i left my daughter a 50.00 dollar bill to pay ..when I got home was looking at my receipt and the cashier charged me a $5.00 Charity ..I didn't know what that was not did she ask me or my daughter if we wanted to donate anything...I went back to store cashier explained that it was an accident and she refunded me the money...a week later I wanted to return some products i purchased..I again go with my daughter's and same cashier was there and right away the speaker goes off SCAN ISLES! very embarrassing..I went straight to register explained that i wanted to return 2 Rimmel Eyeliners 1 Rimmel Lip Laquor. And a Rimmel Mascara she then did something with her lip like if it bothered her thAt I was returning it..another worker came to register she very quietly talked to her about my return she then said sorry we cannot accept ur return becuz we no longer carry the Rimmel Brand..and I just said "really" and she proceeds to tell me if i didn't believe her for me to go down the isle and i would see no more Rimmel makeup anywhere..I just said okay t hanku...I once again left feeling very uncomfortable, left feeling like i did something wrong...when I didn't...I got home talked to my husnband about it..and we decided that the next morning we would return everything I bought that past couple weeks from y'all that of course that I hadn't already opened it or used it...got everything together my receipts and items and waited couple days later till my next off day was .which was today..I go in there today 08/2/2017 3:35pm..and what do i see and hear the same cashier and Scan all ISLES...I went straight to her and told her i didn't like how I was being treated and that I was returning everything I had bought that I hadn't opened...i told her I will never purchase another thing from walgreens again and I told her that it was not okay for her to make the customers feel like that..she didn't say anything nor apologize..I was over it I just wanted to leave the store...I handed her my result and right away she said it's been over 30 days so we can't accept yr return...Mind you, it hadn't been 30 days yet...by this time there were 4 other customers behind me in line I didn't want to make a scene so I just grabbed my bags and walked out..very embarrassed...I had not called to talk to manager becuz I didn't want anyone getting in trouble but today i made the decision to email y'all becuz who knows how many other customers she does that too..and who knows how many y'all have lost...the cashier name is Adriana she mainly works the evening shift ..it's the only walgreens in our town of Port Lavaca Tx.the # is [protected]...I would really appreciate if y'all can speak to her and explain you cannot assume someone is stealing for whatever I reason she might have thought that unless she actually sees it with her eyes...this is very embarrassing to me..even writing this email...I work a till time job and so does my husband I have 4 childern 1 in Victoria college and the other goes to University of Houston my other 2 daughter's are in middle school..they do not steal have never stolen in there lives..they go to bible study on Wednesday nites and Sunday mornings we are at church ...Thank you [protected] [protected]@gmail.com

Read full review of Walgreens
Hide full review
ComplaintsBoard
L
7:55 am EDT

Walgreens the right to use the bathroom

Well we were in Walgreens Saturday me and my mom around 12:29pm the date was 7/29/2017 store number is #03948 address 5140 W. Diversey Avenue
In the back by pharmacy they had a note up for the bathroom stating that it was temporarily out of order I actually was already in Walgreen's first because I had medications to pick up and then my mom came about 20 minutes later because she was over across the street at the currency exchange so she had called me on my cell phone and told me she was on her way over to walgreens because she had to use the washroom really bad so I had not have it a second thought that the bathroom was out of order because I really did not pay any attention to the sign now we both shop in this particular walgreens and are loyal customers as well as pick up prescriptions here and my mom needed to go to the bathroom really bad she had to do number 2 and it was starting to come through her clothes so when I ask the pharmacist exactly what is wrong with the bathroom his reply was well the water in the toilet is not running properly and then I stated well can my mom still use the restroom because she has got to make her bowels her stomach was upset because of something she had ate the day before he would not allow her in the restroom and the manager or pharmacist over him that was working back there that day came out and got smart with me and my mother stating it is not a public washroom and I ask well how do you all do when your have to use the bathroom and she had the nerve to say we are not allowed to use the bathrooms either we have to hold it or wait until we get off of work and as a result of them not allowing my mom access to the bathroom she had accident before she got home so she had to come all the way home and take another bath or shower because she messed on herself due to not being allowed to use Walgreen's washroom I think that is wrong you do not treat human beings that way I have been in there many times picking up my prescriptions and needed to use the restroom and they allowed me in there I am speaking on my mother's behalf because she is at work and she couldn't file the complaint I would like something to be done about this.

Read full review of Walgreens and 1 comment
Hide full review
1 comment
Add a comment
M
M
Me?
, US
Sep 01, 2017 1:36 am EDT

HI lilshorty..so do you think it's Walgreens responsibility to offer a bathroom for your mom's messed up Bowels? IF THE TOILETS were not working properly..then she would have made a bad mess. That we all know she would not clean up. Get a grip

ComplaintsBoard
N
4:42 am EDT

Walgreens pharmacy

This nightmare happened close to a year ago at the Greensburg, PA pharmacy over a pharm tech not looking at the name on the rx. my mom and i had been customers at this walgreens for long enough that they knew us by name. She asked me if i was able to take her rx and get it filled for her, which btw is a "sch. 2" drug. I arived at the counter and was greeted by the pharmacist who seems to always be there when i or mom had a rx. I said i had just this one for my mom and he said ok no problem, not asking me for her date of birth which at the time didnt think anything about. after 20 mins while sitting back at the waiting area i overhear the pharmacy tech whos always there also on the phone going over rx records and hearing my dr.s name i walked up to the desk to see what the problem was. At this time shes going over my rx's and is telling whoever on the other line that im seeing 2 doctors for this medication...why was my name involved when the rx i dropped of was for my mom? I only heard my name spoken about saying i was having multiable rxs filled from more than 1 dr. I tried out a new dr for 1 month b4 i just decided to stick with my pcd instead of the pysch i saw for the 1 time. i never had 2 rxs of the meds in 1 month which i was accused of doing that several times, again what the F***...not only is ur information wrong but this rx isnt mine, nor am i trying to act like its mine. long story short this bimbo tech who obviously cant or doesn't want to read or even look at the name for that mater on the rx and just start calling and misinforming drs? i always thought it was only the actual pharmacist not the pharm tech who was allowed to make those kinda calls? i was kicked out of both drs my mother also was kicked outta her drs, i got "red flagged" and not allowed to be seen by any exhala dr which seems to be 95% of all drs because of this f***ing idiots screw up?! how f***in stupid are these ppl didnt u got to school for a # of yrs to be doing this job which btw mcdonalds wld b a better fit for ya. Sorry im getting of topic just makes me so mad at the whole situation that occurred that day. They never gave me back my moms rx saying they had to hold onto until for a reason at which point was thinking wtf is going on and left and went home. I should have asked more questions and demanded to know exactly what was taking place that night but was in shock of the attitude switch from friendly to hostile thinking i was a addict/ pill seeker, which im still labeled under to this day thankfully i found a dr that would see me and just began to give me the meds i was on for years b4 this nightmare but only half of the mgs since just starting them again. Sorry about the novel i wrote but wanted to get my story out there. to this day both still work there and the couple of ppl i sent seeking for some help said theres was nothing that could be done which i find hard to beleive. both the pharm tech and pharmacist working that night need to lose their license and find another profession maybe like walmart greeter... because their gonna cost someone else this headache and thats just not right imo. Sorry again bout length and stay away from every walgreens to avoid any problem.

Read full review of Walgreens
Hide full review
ComplaintsBoard
D
1:58 pm EDT

Walgreens pharmacy staff

I have used the walgreens pharmacy at 10710 for almost two years now. I get the same prescriptions just about every month and every month they tell me they do not have my medicaid insurance in the system. This time I called as I do just about every month to fill. I was told I can pick up in one hour. Like clock work I instantly received a delayed text message. I thought about the prescription just before bed and decided to check the status through the link in the text and the prescription was ready over an hour and a half but no text was sent to me until this morning. When I got there to pick up I was once again told my secondary insurance was not on file. The same insurance I provide month after month. So again I provide the card instead of the normal irritated response I give. 5 minutes later I'm told the system is not allowing her to up date the insurance. To make matters worse she can't give me my prescriptions at all even with just paying for them and to come back as if I have time for that. So now the prescriptions I should have and would have been able to pick up 24 hrs prior are still there. Prescriptions I have to take for my health; not for the fun of it. After I pick up my prescriptions I will not be using Walgreens pharmacy ever again. I will also make sure everyone I know doesn't as well. There are too many options and the only reason I use walgreens is because the pharmacy is literally 2 minutes from my home. I would rather drive two miles or more to CVS or Fry's than deal with the non sense another flipping month. No need to contact me. I doubt I'm the only dissatisfied customer.

Dissatisfied customer,

Delana G.

Read full review of Walgreens
Hide full review
ComplaintsBoard
H
8:43 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Walgreens prescriptions

My 5 prescriptions are filled automatically all come due at different times; consequently, I have to go pick them up 5 times. I have spoken to your rude counter person at both the south commercial store and the north Lancaster store in Salem Or. and one told me the only way to resolve the problem was to move to Walmart or someplace else for a shot time then start over with walgreens . Seems stupid to me but what other choice do I have? 07/21 prescription [protected]

Read full review of Walgreens
Hide full review
ComplaintsBoard
P
11:13 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

Walgreens everyday points rewards

WHY do they issue Everyday Points Rewards that expire the SAME day you receive them? Some of us Seniors scraped the bottoms of our purses each month to find enough change to purchase what we need and find out we could have gotten 10X more points, but we have to spend ANOTHER $20, which we don't have this close to payday, to redeem these points! This is "POINTLESS"! I really appreciate this program. It allows me to get several items free at the end of the month when I redeem them but whoever thought of this "same day" redemption, must have had a little indigestion that day.

Read full review of Walgreens
Hide full review
ComplaintsBoard
B
10:27 pm EDT

Walgreens the store manager the employees

The store is located at central and mcdowell phoenix az. I went into walgreens to get a drink but ended up seeing block that I was debating about getting for my son but i was on the phone so I was walking around asking a friend what I should by that happen to be on the phone with me but then I noticed I started to be follow I thought maybe is was becaise maybe I had a back pack on but then I noticed no matter what i did they kept following me. So I started to make a video becaise i notice what they were doing so fb could see how people can be judge but then the one I proceeded to ask the security guard was there a problem and i think i got poor customer service and i want justice for the way they treated me I don't know if it's becaise im black or even becaise im in the gay I they treated me like I was theif and I'm far from that that's not right for your employee to discriminate anyone for the way they look! I can't attach a live video on here but you are more then welcome to somehow send me a friend request to see it

Read full review of Walgreens
Hide full review
ComplaintsBoard
C
11:51 am EDT

Walgreens my point balance

This is absolutely not a huge problem but yesterday my Walgreens pharmacist told me my points would expire and I needed to use them. Yesterday my point balance was 17800 and the website says that I should get 5x the points 7/16 through 7/22. Today I spent $12.84 and my point balance is still 17800. My calculation is that 50 points for every dollar spent makes my balance 18442.
Again, this is a small problem but I'd like my points because that gives me $20 in rewards. Thank you for your help. Chris Cindric
[protected]

Read full review of Walgreens
Hide full review
ComplaintsBoard
R
5:00 am EDT

Walgreens falsely accused of trying to pass counterfeit

I went in to the Walgreens on 5th Ave downtown Nashville TN Saturday afternoon to add funds to a green for card. I do this routinely. I handed her $400 and my I d. She yelled at me in front of a crowded store " this [censor] is fake get the [censor] out of my store. I was humiliated it was extremely embarrassing. I asked her to use her counterfeit pen she said she didn't have one. I went to two neighboring businesses that assured me the money was real. I also went back to my job and got a counterfeit pen and came back and she still refused my services. I want this woman fired. I have spoken with the local news station and they agreed to do an investigation with the agreement that I contact the lawyer they referred me to. I have every intention on persuing this publicly.
Although this lady was black it was clearly her judging me based on my skin. I'm in there in my chefwear clearly on lunch but you chose to defame and embarrass me in front of a crowded store with no proof of your allegations. I had to leave work for the day because if I didn't pay my weekly hotel rent that were going to put me out and in town suites management office wasn't going to be open to monday. I lost a shift of work when I could have just been able to pay online and go about my day as usual.

Read full review of Walgreens
Hide full review
ComplaintsBoard
A
9:17 pm EDT

Walgreens sales price

I've visited the Walgreens in Gatlinburg Tennessee while on vacation. My kids wanted some goggles to play in the pool at the hotel this was the only place I could find any. The sun about the dog all said they were two for five dollars I got three pair. When I got to the register they rang up 399 And the other 2 pair 299. When I brought this to the Clark's attention she said no it rings off 399 I've been told her that they had a sign saying two for five dollars. She walk somewhere else and said no they are not on sale. Being that there was nowhere else to bother goggles at the time I'll pay for them. At this time I said so I'm over paying for what you have on sale. She wouldn't let me take her and show her the sign. She tried to get the manager to help but she wouldn't. Very disappointed in this location.

Read full review of Walgreens and 1 comment
Hide full review
1 comment
Add a comment
A
A
Amanda BaiIey
, US
Jul 15, 2017 11:32 pm EDT

Oh and because of her when my daughter needed to use the washroom after we left the store I got so angry and slapped her across the face because she did not tell me before. Someone yelled at me and said that this was child abuse and said they were going to take my license and report me to CPS, They called me and they talked to my children and now because my children say that I call them names and hit them often my children were taken from me and placed in a foster home.

ComplaintsBoard
J
7:08 pm EDT

Walgreens employees ugly attitude

For several weeks at 3802 cedar spring dallas texas, I have experienced such a rude treatment from one of the employees, !named(nequila)I was trying to checkout and pay for my medicine, she acts as though I were an annoyance .in one instance she said she has no patience in dealing with customers ...she had a nasty attitude, she was rude as hell !what a bad customer service .she get paid so she can fuss at customers and treat them like trash, , is she continues to have this attitude the store will lose customers over time .trust me no body like to be treated like that .customers are not an annoyance, we are the ones who pay her salary.hope the manager reads my comments and take care of that, , , , , , , , and I hope it was helpful

Read full review of Walgreens
Hide full review
ComplaintsBoard
M
3:28 pm EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Walgreens pharmacy tech

I dropped off my prescriptions at the Chapman Hwy pharmacy . The pharmacy tech, Beth, was very rude! She snatched the paper out of my hand and acted like it was an inconvenience to fill my prescription. I understand its a stressful, but dont take it out on the customers. Maybe a manager could deal with her. I will never go back to that particular store.

Read full review of Walgreens
Resolved

it was solved

Hide full review
ComplaintsBoard
S
11:04 pm EDT

Walgreens manager

I usually like to shop at my local Walgreens and use my occasional coupons. When I tried to use them at check out with a manager named Courtney, she refused to take them. I questioned her and she may have raised her voice at me and repeated that she couldn't take them because of a limit. I've NEVER heard of this limit and this isn't the first time I've had this issue with her before. I've actually noticed of how rude she is when she orders her employees around like dogs. This is all from observation and I hope there's some changes because I used to think she was a kind person.

Read full review of Walgreens
Hide full review
ComplaintsBoard
L
9:28 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Walgreens refund of a cash purchase

Today 7/11/17, my wife went to our local Walgreens store #06292 located in St Petersburg, Fl. She purchased an Ebay card for $500.00 in order for me to order car parts. When I found out what she did, I did some investigating as I had heard of several ebay scams. I called ebay and gave them the info re: the seller and they looked up the name. I found out that this name was not listed with ebay and that it appeared that this was set up as a scam. My wife paid $500.00 CASH for this card and tried to go back to the store and get a refund. she was told that the sale was final and that they would not refund her the cash. This was all done within 60 minutes of the original purchase. I find this hard to understand. if we gave the cash, why can't they void out the sale and give her the money back. I have reported the person involved in setting this up to ebay and will also contact law enforcement and my attny. Can u please help me put and end to this and authorize the store or the corporate office to refund my wife. I still have the card in question and the back scratch off area has not been touched. it has not been used. You can contact ebay and they can verify that the card has not been used. All I want is to get my money back and do not understand why the store could not be of assistance and just void out the sale and take the card back. My name is Larry Holly. My address is 5130 70th St. N. St. Petersburg, Fl. 33709. My email is [protected]@aol.com and my cell phone # is [protected]. Please, someone respond, and help me out of this predicament. $500.00 is a lot of money to just throw away.
I will be happy to return the card to the corp office so they can verify that it has not been used. No where on the card or the receipt does it say that the sale is final and no refunds allowed.

Thanks for your assistance and will await your reply.

Sincerely,

Larry Holly

Read full review of Walgreens and 1 comment
Hide full review
1 comment
Add a comment
M
M
Me?
, US
Sep 01, 2017 1:44 am EDT

All gift card purchases are final. Walgreens is the middle man. EBAY has your funds, that is who has to give you the refund. As soon wife paid the $500, it was loaded onto the card. No refunds are given, because of scams.
Again, call Ebay. And do your research first.

ComplaintsBoard
M
9:08 pm EDT

Walgreens pharmacy

On July 10th around 4 pm I dropped off 2 prescriptions on paper to be filled. It was at this time I found out the two id called to get refilled had "accidently" been sent to a pharmacy 30 minutes away. This was the pharmacy on 1401 north main street in Fuquay varina nc where I encountered these problems. I said not a big deal I'll come back in a few hours and pick up all 4 if you can just pull the 2 from the other pharmacy. I got told no problem. I came back at 9 pm (this is a 24 hour pharmacy) and got told I wasn't allowed to get one of the medications because I had already picked it up. I spent 30 minutes arguing with the pharmacist and having him tell me that I clearly already had the medication in my possession when I didnt. I kept telling him call insurance. He finally did and it went through because they said no they had no record of it as I had said. He then proceeded to loudly tell me my birth control won't work while I'm on antibiotics so do I want to buy something else while I'm in the store? I am almost positive this is against hippa. I didn't ask for that information, I already knew it. Not to mention asking if I needed to purchase a back up method was very rude. I am on birth control for a medical condition not even for actual pregnancy prevention. I informed him of this even though I definitely didn't owe him an explaination and he just looked at me like I was dumb and walked off. After 35 total minutes at this pharmacy I finally received my 4 prescriptions when it should've been a very easy encounter. The pharmacy technician also had no clue what she was doing I've had issues before that they resolve within 2 to 10 minutes without the pharmacist but she had no clue what to do she even told me that. I am very disappointed and expect more from Walgreens.

Read full review of Walgreens
Hide full review
ComplaintsBoard
L
10:12 am EDT

Walgreens biofinity contacts

Dear Customer Service,

Thank you very much for listening to my complaint. I ordered the below Biofinity Contacts. One pair was ripped and I called to get it replaced. Walgreens told me to ask the manufacture to replace. The manufacture sent me back to Walgreens. Please help! All I need is a replacement mailing. I would really appreciate it, if you could possibly mail me one pair of contacts in replacement of the defective pair. Lena Georgiev
[protected]

Read full review of Walgreens
View 0 more photos
Hide full review
ComplaintsBoard
E
12:16 am EDT

Walgreens photo dept.

I have pictures printed from my phone every week at Walgreens. This week the woman somehow printed 42 of my pictures with just people's foreheads. She asked me if I had cropped them. I said no, I'm not new to this I did the same thing I always do. So she had me go through and recrop every single photo and would only give me credit for 40 of them. Then I waited for 2 and a half hours for my prints, while not one but 2 secret shoppers offensively followed me around. Then I hear a guy in the photo dept ask the woman that was "helping" me - " are we still having problems with the crop thing"! So the woman had me do her job, made me think it was my fault, and didn't even fully reimburse me. I was so frustrated and upset. I should have expressed my dissatisfaction right then, but I held it together. However, I feel that after all the money I spend there this whole fiasco was absolutely ridiculous. In fact I am so offended by the way I was treated, for me to continue getting my pictures printed with you I'm going to need to see some kind of incentive. Thanks for listening.

Read full review of Walgreens
Hide full review
ComplaintsBoard
C
4:03 pm EDT

Walgreens rewards cards

No more Walgreens for me. Long time customer, but they intentionally price everything higher so you apply for a 'rewards' card. I used to go in for items I needed because it was convenient and low priced. Now it's inflated prices and 'oh, no rewards card? I guess you don't like saving money.' No, I don't want the hassle of a stupid card. I have a life and when I want things, I buy them and get out of the store. I will be going to Walmart for the items I need now. Why? Because they have everyday low prices. No gimmicks, no cards, no hassles.

Read full review of Walgreens
Hide full review

Walgreens Customer Reviews Overview

Walgreens is a prominent pharmacy chain in the United States, offering a wide range of health and wellness products, including prescription medications, over-the-counter drugs, and personal care items. Customers can also access services such as photo printing and health clinics at select locations. The company provides flu shots, immunizations, and pharmaceutical advice. With an online platform, Walgreens.com, customers can manage prescriptions, shop for products, and utilize convenient delivery or in-store pickup options.

Walgreens In-depth Review

Website Design and User Experience: The website design of Walgreens.com is clean and user-friendly, making it easy to navigate and find what you need. The layout is intuitive, with clear categories and search functionality that allows for quick and efficient browsing. The overall user experience is smooth and seamless, ensuring a hassle-free shopping experience.

Product Range and Availability: Walgreens offers a wide range of products, from health and wellness items to beauty and personal care products. The website provides a comprehensive selection, ensuring that customers can find everything they need in one place. Additionally, the availability of products is consistently high, with most items in stock and ready to be shipped.

Pricing and Discounts: Walgreens.com offers competitive pricing on their products, with regular discounts and promotions available. The website prominently displays current deals and offers, allowing customers to save money on their purchases. The pricing is transparent, and customers can easily compare prices to ensure they are getting the best value for their money.

Customer Service and Support: Walgreens provides excellent customer service and support. Their customer service team is knowledgeable and responsive, addressing any queries or concerns promptly. The website also offers a comprehensive FAQ section and live chat support, ensuring that customers can easily find answers to their questions and receive assistance when needed.

Shipping and Delivery: Walgreens.com offers reliable shipping and delivery services. They provide various shipping options, including standard and expedited shipping, to accommodate different customer needs. The website provides estimated delivery times and tracking information, allowing customers to track their orders and stay informed throughout the shipping process.

Return and Refund Policy: Walgreens has a fair and straightforward return and refund policy. Customers can return most items within 30 days of purchase for a full refund or exchange. The website provides clear instructions on how to initiate a return and offers a hassle-free process. Additionally, Walgreens offers a satisfaction guarantee, ensuring that customers are satisfied with their purchases.

Online Prescription Services: Walgreens.com offers convenient online prescription services. Customers can easily refill their prescriptions online and have them delivered to their doorstep. The website provides a user-friendly interface for managing prescriptions, allowing customers to view their prescription history and set up automatic refills for added convenience.

Loyalty Program and Rewards: Walgreens has a comprehensive loyalty program and rewards system. Customers can sign up for the Walgreens Balance Rewards program, which allows them to earn points on their purchases and redeem them for discounts and rewards. The website provides easy access to the loyalty program, allowing customers to track their points and take advantage of exclusive offers.

Mobile App Functionality: The Walgreens mobile app offers excellent functionality and convenience. It allows customers to easily browse and purchase products, refill prescriptions, and access their loyalty program on the go. The app is user-friendly and well-designed, providing a seamless mobile shopping experience.

Overall Customer Satisfaction: Overall, Walgreens.com provides a highly satisfactory shopping experience. The website design and user experience are top-notch, making it easy to find and purchase products. The wide range of products and availability ensure that customers can find what they need. Competitive pricing, excellent customer service, and convenient services such as online prescription refills and a loyalty program further enhance the overall customer satisfaction. Whether shopping online or through the mobile app, Walgreens delivers a seamless and enjoyable experience.

How to file a complaint about Walgreens?

1. Log in or create an account: Ensure you are logged in to your ComplaintsBoard.com account to proceed. If you do not have an account, please register by providing the necessary details to create one.

2. Navigating to the complaint form: Once logged in, locate the 'File a Complaint' button situated at the top right corner of the website and click on it to access the complaint form.

3. Writing the title: In the 'Complaint Title' field, concisely summarize the main issue you have encountered with Walgreens. Make it specific and clear, such as "Incorrect Prescription Filled at Walgreens" or "Poor Customer Service at Walgreens Store #123".

4. Detailing the experience: In the complaint description, provide a detailed account of your experience. Include key areas such as:

  • The specific Walgreens location or service you are complaining about.
  • The date and time of the incident or issue.
  • A clear description of what happened, focusing on the nature of the issue.
  • Any interactions you had with Walgreens employees, including names or descriptions if possible.
  • Steps you have taken to resolve the issue, including any communication with Walgreens customer service.
  • The company's response or lack thereof.
  • The personal impact the issue has had on you, such as inconvenience, financial loss, or health concerns.

Remember to be factual and include any relevant information about transactions or interactions you had with the company.

5. Attaching supporting documents: Attach any relevant documents or images that support your complaint. This could include receipts, emails, photos, or other evidence. Do not include sensitive personal information such as your social security number or credit card details.

6. Filling optional fields: Use the 'Claimed Loss' field to state any financial losses you have incurred as a result of the issue with Walgreens. In the 'Desired Outcome' field, specify what resolution you are seeking, whether it's a refund, an apology, or another form of redress.

7. Review before submission: Carefully review your complaint for clarity, accuracy, and completeness. Ensure that your description is coherent and that all the supporting documents are correctly attached.

8. Submission process: Once you are satisfied with your complaint, click the 'Submit' button to send your complaint to ComplaintsBoard.com for review and publication.

9. Post-Submission Actions: After submitting your complaint, make sure to monitor your ComplaintsBoard.com account for any responses or updates. You may receive feedback from other users or even from Walgreens representatives addressing your concerns.

Trust badge
Collect Your Trust Badge
Be recognized for outstanding customer service

Contact Walgreens customer service

Phone number

1800 925 4733

Website

www.walgreens.com

Your Voice Matters: Our Commitment to Genuine Reviews

Empowering Real Experiences

At ComplaintsBoard, we believe in the power of true customer stories. Our platform is a space for authentic voices, where experiences, both good and bad, are shared openly and honestly.

Dedicated to Authenticity

ComplaintsBoard is vigilant in our fight against false reviews. Our team employs robust verification methods to ensure every review reflects a real customer experience, upholding the integrity of our platform.

Encouraging Detailed Feedback

ComplaintsBoard values reviews that come with real evidence. Whether it's a photo, a detailed account, or additional documentation, such substantiation adds credibility to your story, helping others make better-informed decisions.

Balanced and Constructive Conversations

We're more than just a complaints board; we're a community for balanced dialogue. ComplaintsBoard encourages reviews that not only highlight issues but also acknowledge positive aspects, fostering a fair and comprehensive understanding.

Free and Fair Platform

ComplaintsBoard's commitment to maintaining a free and unbiased platform is unwavering. Every review is treated equally, ensuring that your voice is heard and respected, regardless of the nature of your experience.

Is ComplaintsBoard.com associated with Walgreens?

ComplaintsBoard.com is not affiliated, associated, authorized, endorsed by, or in any way officially connected with Walgreens Customer Service. Initial Walgreens complaints should be directed to their team directly. You can find contact details for Walgreens above.

ComplaintsBoard.com is an independent complaint resolution platform that has been successfully voicing consumer concerns since 2004. We are doing work that matters - connecting customers with businesses around the world and help them resolve issues and be heard.

Use this comments board to leave complaints and reviews about Walgreens. Discuss the issues you have had with Walgreens and work with their customer service team to find a resolution.