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Walgreens complaints 1819

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6:37 pm EDT
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Walgreens ms freshour

Ms. Terry Freshour, terminated me under her own personal vendetta against me. She has prior complaints about this type of behavior and no one wants to address this. I was terminated because of a holloween costume. The cashier marked the costume down to the same price as the second one i was buying at the same time. They had seventy five percent off signs up. I even made her walk me to the costums and she pointed to the adult costums. I asked to review the tapes and they said no. They would not let me prove my casse. this has had a bad affect on my life and my self esteem to know that you can get fired from a job just because the manager says so. I know alot of other managers how would say in my defense that i was a good worker. She had only been with that perticular store for three weeks. If any one can give advice on what to do. My heart just wont let me let in go because, this wasn't right. HELP ME PLEASE

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Dnel
Hugo, US
Mar 27, 2010 7:33 pm EDT

It does suck when new management gets in there and ruins your own liveleyhood right in front of your own eyes and you whitness this behind those eyes feeling the burn! My manager like all the other new ones that get in there and love to take it all away! Check out my complaint on "Fair Scheduling"!

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10:03 pm EDT
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I called and spoke to the technicam Rose Mary for refills to be told that there were none. In a very rude manner stated I needed to call my doctor for refills. Now in the past they would send a fax so why not today. I have a home in Florida and New Jersey, I knew I had a new script and available refills. So I called the Florida Walgreens to find out I did...

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2:04 pm EDT
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My Husband and I both worked for Walgreens at different locations. They say they are a family oriented buisness. This is not true. My husband was staying at home with our kids and he called in because my youngest son was sick. Instead of them telling him they understand and take care of him they told him he better come into work now or they would repremand...

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2:46 pm EDT
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Walgreens inconvenience and poor customer service

On 5/22 my ex called me to say that he was out of Josh's prescription due to dropping them in the gravel at his moms house. He asked that I try to get more before he was to go on vacation with the kids. I called the doctors office and they agreed to write a new one even though it was a little to early to get it. This prescription is a narcotic. It's used to help with his asperger's. On 5/22 Between 5:30 or 6:00 p.m. I dropped a prescription off for my son Josh Meadows. 5/22 at around 6:30 I received a call saying that I couldn't get my prescription filled and they would call when it could be. I was a little concerned and called Walgreens back. At first they said that I would just need to wait until closer to the date I needed it because it was to early to get my prescription. They suggested I call back around 5/27. I waited and called in again. This time they told me that Josh's doctor would have to call in saying that it was ok to fill the prescription since it was a little early for filling. I called Josh's doctor and she called in to Walgreens. Walgreens called me back and told me that Cigna would pay for the prescription since it was still to early to fill. I decided to wait until June 4 to get it so insurance would pay. When I called Walgreens back they told me they lost the prescription, but was still looking for it. They said I would have to get another one from the doctor if they could not find it. I was told that the pharmacy manager would call me if they could not find the prescription. I never got a call and it's now June 5. I called around 9 this morning to see if I could pick up the prescription. They said that they never found it and that they called my doctor to let them know I needed a new prescription form. I called the doctors office and no one from Walgreens ever called them. I had to call back to Walgreens to have some one place a call into the doctors office. I have to leave work early today so that I can pick up this prescription again. I am very upset that they are not concerned that maybe an employee took it. I am getting talking to Cigna today to make sure I don't get billed for the missing prescription. Walgreens acted as if they did nothing wrong and that it was my fault. They even said that it looked like the dad picked up the prescription. I know for a fact that did not happen. So that makes me wonder if the staff there can be trusted. I may be changing to CVS or Rite-Aid.

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4:03 pm EDT
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Walgreens cashier walked away

I was in the check out line and the employee, a very young boy, looks at his watch and says "Oh No, I need to be outa here, he paged another employee and started to walk away ..I asked him whats up? He replied that he had returns and had to leave at 9:30 (it was 9:12), about ten minutes past, then I heard voices. The young kid yelled to someone that there were customer's in line.An older man stated loudly"then ring them out !" the young guy said he need to leave and the older guy said loudly "you don't just leave, you wait until I get there" the younger guy said "No I gotto go at 9:30. The older guy yelled "its not even 9:30. Then an older guy about fifty or so showed up and rang everyone out and apologized. I think the older guy should not have have been so hard on the kid. I told him he was a idiot. Yes the kid was irresponsible but there was nothing that the manager could really do about it. I also think the kid was very young and didn't know any better. He was about 16 or so.

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janeff73
, US
Dec 05, 2009 3:25 pm EST

9:12 is not ten minutes past.It's 12 minutes past. Actually, there was plenty the manager could do. He could give the kid a write-up or fire him. Managers are in charge of the cashiers. They can do stuff.

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janeff73
, US
Dec 05, 2009 3:15 pm EST

seriously, you are an idiot for yelling at the manager. Customers like you should not be allowed at the store.

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janeff73
, US
Aug 04, 2009 3:29 am EDT

you are the idiot. The manager didn't want the cashier walking away when it wasn't even time to go.YOu are supposed to wait till 9:30 to do your go-backs. The cashier left when he wasnt supposed to and deserved a write up.

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Moochums
f, US
Jun 11, 2009 8:40 pm EDT

Your complaint is stupid. The older guy (more then likley the manager) was tryin to show some customer service and respect.

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Gary Gilmer
Woburn, US
Jun 04, 2009 9:31 pm EDT

I am unsure what the loud conversation mean, but it sounds like the manager was concerned about customer service and being responsible. You state that the manager apologized . There was no threats or name calling toward the employee. The employee just walked away from customers . I think if I were manager, I would have said a bit more to the cashier. I do not think the manager was an idiot at all.

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10:53 am EDT
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Walgreens employee benefits

Walgreens sent out their benefits update for May 2009. In big letters it said “Combining Good Business Practices with Caring for Our People”, which would lead you to believe they are going to improve employee benefits. Instead it was about how they are taking away employees retirement medical and prescription drug plans. This will not just affect people who have just started but many who have been with Walgreen’s for years. People who had been promised these benefits are now having them taken away. One of the comments in the paper was, “Our goal is to reallocate our money to provide benefits to the greatest number of individuals at Walgreens.” Does that mean the CEO, board members, and the upper levels or management?! Hey Walgreens for a business that promotes families you do a really bad job for your employees!

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pissedhusband2013
Alapaha, US
May 21, 2013 2:16 pm EDT
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Walgreen's is a big evil company owned by Mormons and doesn't care about people AT ALL. i will love the day that this company falls. my spouse is employed for this company as an ASM and they drag her to the point where she cant even function at home. I hate Walgreen's and she will be quitting soon. she is also apart of a class action lawsuit against this evil company because they constantly work their formally known EX-As past 44 hours without any compensation on a regular basis. she used to be proud of working for this company when "the Walgreen's family" actually owned it because the core values were uplifted and everyone was happy. now that he is dead and the Mormons own it, its all about a dollar and nothing else. The SMs and DMs are blood thirsty agents doing the dirty work (slave driving) for a falsely concerned corporate. Yeah, they have an anonymous employee hot-line but it doesn't do any good when they turn around and notify the person being complained on and tell them who did the complaining. This just sets a person up for retaliation. Ive never seen such evilness except in politics. I have one question Walgreen's. Why the hell are you forcing the topped out EX-As/ASMs out the door and keeping the SMs who really don't do a damn thing and make the most in the store? STUPID! STUPID! STUPID! my wife has never had performance issues in her entire Walgreen's career, now all of a sudden she does.what a way to do someone who used to bleed Walgreen's! OH wow, you may win the battle, but you you will never win the war. I am devoting my self to getting the word out about this company on every website that i can post on, every newspaper that will hear, and every contact i have (and i have millions). the only way to stop these people is to boycott them and force them out of the united states. it may have started as a decent company but its a hell bent sweat shop today. stay away from this company!

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betty dellinger
Wilkesboro, US
Apr 30, 2011 6:52 am EDT

I agree with this. Walgreens was very selfish with benefits that were given to me while I worked as a third shift cashier making little more than min. wages. I slept in my car for 3 days so I would not miss work because the snow was so bad I could not get home and then back to work, and do you think management appricated me. NO! When I had 3 days of vacation due me management tried to steal it from me because they would not let me take the days I was owed and I even tried to ask for them on the days the manager Mr Slentz told me I had to take them. Then when I got really bad sick and had to be out of work and then my husband had a very bad accident(in the burn crital care unit for 8 days) management was worse. They implied that I was putting on (blood pressure was 220/144) and that my husband get hurt on purpose so I would have to be out of work. When I went to management and told them that my doctor told me that i needed to get off night shift before it killed me, it took 4 weeks for management to even try to move me to a different shift and still was going to make me work another 8 straight 10 hour nights and still made excuses that management could not find anyone to do my shift I had to let Walgreens have it because my health and life was more important than making them money!Really a family orinted business and concerned about the health of their employees...Talk about the new campain they have to make their employees healither...That is a lie and a joke.

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dbauer
Largo, US
Mar 11, 2011 6:52 am EST

I hate working for walgreens. This company does not care about the well being of anybody except themselves. The corporate portion of walgreens, along with some store managers only care about getting work done with the least amount of people (thanks for burning us out!), They want so much work done in a unrealistic amount of time and man power. Work the top bays!, All bays in one shift by your self . This company better wake up or a lot of employees will be leaving when the economy gets better, oh, but thats probably what you want, apparently it only takes 3 people to run a store. GOOD LUCK! Welcome to Walgreens

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precila
Atlanta, US
Nov 14, 2010 6:02 am EST

so true

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somebody in Florida
St. Petersburg, US
Mar 22, 2010 9:28 pm EDT

you have got to wonder if Wasson and the other powers that be could live off what we the at store level shmuck make...Think about it we are doing their suggestive sale their fundraising and what do we get in return? a poor paying job, cut insurance that still fattens the higher ups pockets stress from the customers wondering why we can't remember all the coupons and sale since there are WAY TOO MANY. One item can be on three different sales and they must each have their tag. I wish for a month they could come to work as a store level and and NOT be known for being a higher up...and get the crap dished on them...then maybe they would re-consider some of their decisions...I know...the bottom line is GET THE MONEY...but geesh...It used to be a great company. But here of late...they seem awfully GREEDY.

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Guest This 222659
, US
Feb 05, 2010 9:18 pm EST

Walgreens -- all I can say is "Rewire for Growth" is the equavilant to "Rewire for FAILURE". Corporate is clueless and it is clear and I wonder what "Walgreens" family thinks of the tabacole of the "New Walgreens". Geez it use to the "Pharmacy America Trusts". They certainly cannot state that anymore. How many jobs have they outsourced to INDIA and the PHILLIPINES (or are going to = 800 American Jobs LEAVING). So I guess this is why the new slogan is "Theres AWAY". Which should further read "There's A Way - FAR AWAY from WALGREENS". So sad!

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Marsh1buster
New Tazewell, US
Jul 04, 2009 9:10 am EDT

I think it was sent to the DM's and discussed between them and the store managers. I was told about it from a good friend, which was later confirmed by my store manager (independently). Apparently corporate knows that the way they handled things was a screw up! It makes me wonder about what exactly went on when Mr. Walgreens walked in and quit. Due to corporate's response to his sudden retirement, one get's the idea that he wasn't very happy about the way things were changing. Now they are trying to promote these changes to us (in good light). They must think we are idiots. How insulting! Welcome to Walgreens!

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gvravel
, US
Jul 02, 2009 12:17 pm EDT

A little known email that admitted their mistake? Who received this email and where is it? What specifically does it say?

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Marsh1buster
New Tazewell, US
Jun 29, 2009 6:14 am EDT

I am in complete agreement. This is just setting the stage for more changes to come. The plan is to have the most senior employees "retire" so the imediate cost of benefits is reduced. I have been employed for 17 years and I am very dissatisfied with the company I used to constantly praise. The way the company has treated is employees is totally contrary to it's core belief system. Just a recent example of there inappropiate decision making is the way they desided to announce reducing the assistant managers hours being cut. There mistake was eventually recognized, by a little know e-mail that admitted there mistake. Just wait Walgreens employee's the great company we once were is slowly breaking down. As for the management staff, be on the look out for more changes to come. Pharmacists should be observent as well, the new POWER system they are installing now means FEWER pharmacists necessary to run the every day operation. This is another example of core beliefs down the drain. For those who have been around for awhile do you remember, "Nobody waits, " well now they have desided to change that too. They surveyed and discovered that a waiting customers is a small portion of there buisness so now they believe the one pharmacist will be able to F4, fill, counsel, etc. without the help of additional staff. WELCOME TO WALGREENS!

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7:07 pm EDT
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A Pharmacy Tech named Harris was the rudest individual I have ever encountered at a walgreens after telling me that this location was committing insurance fraud (yes he actually said that) he told me he would have to get back to me about my medication. I'm over 60 and need daily medication so I'm left out in the cold, confused about what in the world to do next...

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Walgreens customer service

Dont ever sign up for auto-matic refills for your mail order drugs and never leave your credit card on file or it will cost you in the long run. Make the call every three months to make sure your Doctor still wants you to take the medication. I made the mistake of signing up to have two maintenance drugs mailed to me every three months, leaving my credit card on file, and then I called two months before the next shipment and cancelled one of the drugs and then right before the next order was to be filled my Doctor took me off the second drug, and would you believe the CSR never processed my first request, and they mailed me both drugs and hit my account for $130 for drugs I can not use, and they will not take them back and will not provide a refund, even for their error for not processing my first request. Their response is they have no record of my request, but who makes a record of something they did not do, and they will not accept the drugs being retuned to them, even if you do not open the package and return it to them in the same package they sent to you. If there was not a security issue with the package when they sent it, why would there be one when it is returned, and I am the liar for saying I called in the first place. They don't even consider they may have made a mistake, so I pay for their mistake and mine

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2:46 pm EDT
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Walgreens incorrect pricing

Typically the store will print a sale flyer offering a deferred cash back coupon ("Register Rewards") with a purchase of multiple units of a given product. A frequent offer might be five 12 packs of canned soda for a price of $15, and receive a $5 deferred cash back coupon for use on a follow up visit. The sale flyer will list the eligible brands (i.e. 7-up A&W, Canada Dry). The problem lies in that Diet A&W Root Beer will ring up at the sale price, but Diet A&W Cream Soda does not. This has 2 implications…..First the sale price of $15 is not applied, as at least one of the purchased units doesn’t ring up correctly. And second, the deferred cash back coupon also might not print as it doesn’t recognize the purchased product as part of the sale grouping. This can have a major effect on the ultimate cost of the purchase. In my experience, I have had this issue many times. Each time they have had to over-ride my transaction to end up at the ultimate price and coupon offering. Despite this, they make no effort to rectify the problem, and continue to charge unobserving consumers the incorrect price. I have returned at later dates to make additional similar purchases, and the same errors occur. It disgusts me to think how many people are paying more than they’re supposed to. I have witnessed other consumer’s dealing with similar issues.

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12:18 pm EDT
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Walgreens don't understand insurance

My Blue Cross plan is a Health Savings Account. We get $1400/per year/per family. After the $1400 is used up, we pay cash for any doctor visits, lab, RX etc.
I guess the Walgreens was out of the generic blood pressure meds I was prescribed, so they took it upon themselves to give me the equilivent brand name med. Their reasoning was: "I ran it through and it was free!". I explained to them that everything is "free" until I use up my allotment. She couldn't understand it. I told her I did not want the brand name meds, that I wanted generic, and could wait for them to order it. She said "well it's free, so I can't figure out why you want the generic", and slammed the phone down. They keep trying this every month, so instead of having $4 taken out of my health savings account, I get $62 taken out. What a dope, I transferred all my prescriptions to Walmart, which will probably be another messed up situation.

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BrutallyTaxed
Piscataway, US
Sep 01, 2009 9:09 am EDT

My situation is opposite. The generic version of my medication wasn't approved by FDA. So it wasn't covered by my insurance company while the branded version is covered.

The dope at walgreens filled it with Generic version and made me pay $35+ as opposed to $10 copay. Shouldn't she have had the common sense to check which version is covered and which isn't?

Because I realized this after taking one capsule, they wouldn't exchange or refund.

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italnstaln
Callao, US
Jun 08, 2009 9:54 am EDT

try working for these people as i did! OMG! it is worse in upper management...and if you do not do exactly as they want you to...they will terminate you without cause...

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11:54 pm EDT
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Walgreens inconsiderate company

I have been working at Walgreens for five and a half years. I have learned every area of the store, except pharmacy. This includes photo, cosmetics, main, sims and have worked the stock room. I constantly watch people get hired in the company one day and then a year later are management. I have busted my ###, not goofing off, listening to mangement, being polite to the customers, etc. When I went for an interview for assistant manager I was told in exact words, "You don't have super star quality." The thing that irks me even more is that my EXA- step below store manager, doesn't even know photo, which is mandatory for all management. How do you know more then even some managers and get turned down? I am not one to complain about much. I haven't ever gone to district and complained about how our store manager belittles everyone in the store, thinking that he is smarter then everyone else. He has very little respect for people in general, including the customers. He has made every woman in our store cry at some point. The sad thing about it, this is the type of people district looks for as management, not kind and considerate people, but people who treat their employees like ###. It's not that I didn't have "super star" quality, it is that I don't have "###" quality. Another thing is they push for the employees to sell the "Item of the Month" so much, that some people have even been threatened to lose their job if they didn't sell more. That is the reason they gave me for not getting a mangement position. I didn't sell enough. They want the employees to pester every single customer that walks through the door. I thought it was a freaking pharmacy not Telemarketing. I didn't know the quality of my worth was based on how much I sell. We have actually had customers complain about being bothered every time they come in, to buy the the Item of the Month. People don't want to be haressed when alot of them are elderly and just coming in to get their perscription filled. All in all, I think Mr. Walgreens would be disappointed to see his family company become just another victim to coperate america. Walgreens used to care about their employees, now they only care about opening stores and sucking people of every dime they have. They look at loyal employees as dispensable, and have even used the economy as a means to scare them into doing things they didn't have to do before. I would not recommend this establishment as a place to work.

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12Nancy
Oreo, US
Nov 07, 2010 7:12 pm EST

If your not black, don't apply at Walgreens. If you are black, apply there and then find the perfect opportunity to sue them.

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12Nancy
Oreo, US
Nov 07, 2010 7:10 pm EST

I work at Walgreens, 1 hour photo, and they are slave drivers. Trying to get as much out of you as they can for $8 an hour. They didn't train me very well, I was rushed through my computer training, ppls, by my store manager. My district manager came to the take care clinic one day and ended up getting sent to the hospital. When I saw the ambulance out there for him I was like "good, hope he's in there for a while." I usually am a nice person and don't think like that but this guy deserved it for putting such stupid asinine expectations on his stores just because we have a recession going on. And why don't I see any black people working at Walgreens? They know that black people won't take their [censor] so they just don't bother to hire them. If a black person is reading this please apply at Walgreens, don't get the job and then proceed to sue them for discrimination. You will be my hero. The problem I have with Walgreens is that they only put 1 person in photo at all times, ALL TIMES. Then when you call for help no one gives a [censor], but your expected to help the front register all the time. Then the photo head gets mad at you when you have too many late orders in the system. It's like they think you can split yourself in half to do every thing. The district manager gets mad when you have too many late orders and NO ONE waits in line at walgreens, so you must always take customers from the front registers. When I am running the photo lab a manager walks by with a cart of [censor] for me to put away. Like I don't have enough to do already. Horrible slave drivers and our district manager is the son of Satin. I have worked at many retail stores, even Walmart, and Walgreens and Lifetouch Photos are the worst.

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Unhappyatwork
, US
Jul 15, 2009 3:11 pm EDT

I'm a Walgreens assistant manager and I totally agree with everyone here. I've been labeled "bad" because I informed my store manager that I didn't want to be a store manager, I wanted to work in the district office. Instead of that being a good thing, I was told that I was wasting a space in the store for someone who could be a store manager. But the funny thing is that they are slowing down the new store opening rate, so they really need people like me until the openings speed up again. Too bad for them. As of today I'm looking for a new job.

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Aaron
, US
May 06, 2009 10:35 am EDT

Yeah, Harold, it's business but it stinks.

Walgreens is pretty far from a perfect place to work and honestly you could do a lot better than management. I for one do not aspire to the lowly heights of walgreens managment; they don't get paid very well for what they do and you have a 75% chance to end up working for some satan-spawn who believes they're put on earth to be as big a ### as possible...all in the name of the bottom line.

I could go on ALL FREAKING DAY about this kind of crap but it really is everywhere. Even if you did complain to district nothing would be done. I have a few walgreens horror stories I could share but I won't be cause I like my anonymity.

I have two pieces of advice for you:

1) Go to school for a healthcare related job; high demand, often reasonable school requirements, much better pay than walgreens.

2) Take a deep breath before you go into work, put on your best smile and remember that you are better than the people who perpetuate this type of atmosphere at work. Think of your time at walgreens as temporary, the troubles as transitory; make your mantra "this, too, shall pass".

Finally, ask yourself a very important question:

Do you REALLY want to work for someone who says in all seriousness "You don't have super star quality" in reference to a management position making about 12 to 14 an hour...

You're better than that.

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Harold
crapola, US
May 06, 2009 9:55 am EDT

business and management are all about the dollar - thats how it is, if you want that position - better get tough cause its like that everywhere.

go try to sell cars and be nice - see how that goes?

or go to best buy and sell electronics - need to push the extended warranties.

its business.

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5:29 am EDT
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Walgreens neglect/irresposibility

I have used Walgreen's website for the past few years and can log into it with no problem. However, the information states that my doctor must be contacted...etc; which is simply not true. My prescriptions are called in. I did not receive an email that they were ready as before (of which I have previously called concerning the very same complaint of Walgreens neglect and site errors). Calling the Walgreens on Magnolia Dr. in Tallahassee, Florida where I shop, they advise me they are not responsible for website. They must input my information, so this is obviously a falsehood, and the same "excuse" I received from them with my previous call of their neglect from that same pharmacy. I have called the Home Office on the prior complaint for the same problem, and they advised me that the pharmacist must input the information. So I am being referred back and forth. I find Walgreen's website completely useless, as it is never up to date, fails to notify me by email as it used to in the past, as well as failing to take responsibility for "dropping the ball" in that which should be a "seamless" operation. It renders the Walgreen's website totally useless and the staff untrustworthy. After this being the second time I have had to file a complaint with Walgreens and them failing to accept their mistakes and correcting them, as well as rendering the website useless for customer information and sevice, I am trying to find another pharmacist to handle my needs. I am retired now, and use to be a Quality Control Specialist for Dupont, and there is simply no excuse for such nonsense.

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kimtbm
, US
Feb 26, 2010 10:17 pm EST

Walgreens puts your information in the computer, phone number, address, email address ect. As long as all that is correct, you should be getting emails and phone calls with no problems. We DO NOT have any sort of control on the website at store level at all. You are wrong in assuming we do.

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GreenYamo
Salem, US
Jun 05, 2009 4:59 pm EDT

Dear Minus: nobody was talking to you in the first place. They're referring to the original post.

As for the original post, the pharmacist has absolutely nothing to do with the website, and the way you worded everything probably confused the hell out of the corporate office, too. The pharmacist DOES input your info for the store records, but that has absolutely no connection to the website.

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minus
Merrillville, US
May 11, 2009 12:56 am EDT

dear Aaron: Did you read the right complaint? It has nothing to do with neglect or a system glitch, or their website. You are confused.

Sincerely, Minus

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minus
Merrillville, US
May 11, 2009 12:53 am EDT

dear iodiothater: Did you read the right complaint? Mine has nothing to do with the pharmacist or their website. Sincerely, Minus

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Aaron
, US
Apr 28, 2009 10:49 am EDT

The stores generally have nothing to do with the website. Not sure who told you otherwise, but you should know that people at the corporate level rarely have any information about how things actually work day to day at a store level. Their knowledge is all theoretical.

But all that is academic in the face of your mindless idioacy. Neglect? What? When did you suffer neglect? How were you wronged? Because there was a system glitch and the website didn't send your information to the pharmacy like it was supposed to? What do you think you are entitled to here? I hope that if I am able to retire someday that I'll have better things to do than submit baseless complaints in an effort to denigrate a company that hasn't done anything to me.

I'll bet the people at the store you frequent will be glad to see you leave forthe last time.

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idiothater
Orlando, US
Apr 23, 2009 1:53 pm EDT

You sound like an idiot. Whether you have a valid complaint or not is impossible to tell because you try to sound intelligent by putting a bunch of big words together and instead come off as completely confusing.

Believe me I am no defender of Walgreens but the pharmacist does NOT have anything to do with their website and we aren't given any information on how the website works. How about calling in your refills if you find the internet too difficult to use? Or are you too busy writing overly wordy accounts of a really stupid complaint?

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minus
Merrillville, US
Apr 11, 2009 8:15 am EDT

hi Richard: I have big issues with walgreens also. Have you tried Costco or k mart, they are awesome and a whole lot cheaper. Check out their prices. I am content now. NEVER GO TO WALGREENS.

sINCERELY, Minus

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4:39 am EDT

Walgreens price gouging

oN 4-6-09 I went to the E.R. for an infection. It was after 9:00 p.m. when I was released so I had to go to Walgreens instead of my pharm. For 30 capsules of PENICILLIN they tried to charge me $108.71. (SCAM) I know my prices and I refused and left. The following morning I went to my pharmacy and was chgd. $29, 99. BIG DIFFERENCE. (it was generic also) I e-mailed them twice about this and they won't return an explanation. Walgreens is famous for over charging...DO YOURSELF A FAVOR AND DO NOT GIVE WALGREENS ANY BUSINESS OF ANY KIND..

Sincerely, Minus

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Update by minus
Apr 30, 2014 8:35 am EDT

For God's sake it was Amoxicilin. This isn't my first run in with Walgreens. Yes, I asked for generic, I always do. And, I was paying cash. You must work for Walgreens, gtab...I feel sorry for you.

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mgtab
789 somewhere, US
Jun 29, 2009 11:41 am EDT

One- did this walgreesn you when to have your insurance on file? Did you bother to give them your card? Did you ask for the generic? All of these are your fault. Walgreens charges the same as every other Pharmacy it's up to your insurance, wheither they cover the drug or what your co-pay might be. Some times the manufactuer changes the drug causing the one you used to get to become unavalible. Maybe the new drug costs more or is not covered. Either way... Shut the hell up

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viewscope
Houston, US
Jun 15, 2009 2:01 pm EDT

I third that. I have a prescription that was $30 and now $100. I already stoped taking one prescription. HOW MANY PEOPLE HAVE TO DIE SO WALLGREENS CAN MAKE BIGGER PROFITS?

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gomakemeasandwich
, US
Jun 04, 2009 5:50 am EDT

I have to second this, as Walgreens overcharges on prescriptions an absurd amount. The only reason to even go to Walgreens is that they have a lot of stores that are open 24 hours; that is the only positive to filling prescriptions there.

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Went today to pick up prescriptions for my wife.She has been fighting cancer for 3 years now, and I have been the one to pick up her meds, i am her husband.anyway, this is a two part gripe, the first being the kid in line in front of me.He was picking up a prescription.The pharmacist (Ruby)asked him the address and did all the right things.She rang hi...

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I am an Assistant Manager at store #2986. I have worked with the company for almost 8 years and truly enjoy my job. But about 1 year ago I was transfered to the Summit store where Mr. Mike Hill is the manager. I am a black female and has worked my way up in the company and am very proud of my accomplkishments. Since being at this store, Mr. Hill has on...

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Walgreens rude employee vicki

I had a question about a product that had been recalled and noticed that one kind of the brand was on the shelf but the one I was looking for was not there. And the Employee by the name of Vicki was at the front register today 3/22/09 made the commit ( God we just pulled them ) and restocked with the new ones . For one I was not asking her about the product and for jer to make such a rude coomit behind my back as I was walking away with another store assosicate that was being polite and helpful was very rude and uncalled for. I do alot of bussiness in this store but I will not go there anymore if she keeps that up. There is no call for that.

I think that she should adjust her sttitude and quickly.

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Diamond4seeker
, US
Mar 24, 2010 6:11 pm EDT

I think Walgreens is a great company...I get my prescriptions filled there..they are on time with my prescription..the staff is always friendly to me and recognize me by name..it sure beats waiting in line at Walmart for 2 hours to get a prescription and it beats CVS...just because one employee gave you a bad experience that doesn't mean that all the Walgreens are that way..It is very difficult having to please all the customers and constantly keep a smile on your face even if the customer is rude to you or you're having a bad day..A employee that works at the store I do business best friend was murdered..but yet she still came to work and dispite customers getting nasty she still managed to do her job..so take the good with the bad.. it is not that serious that you have to publicly try and humiliate the person because you are angry..Be the bigger person get over it life is too short

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chess53
Indianapolis, US
Feb 05, 2010 4:58 pm EST

I have been going to my pharmacy for a few yearsa. They always send me
scripts I did not order. This time I had just got my meds refilled. then when we went to
get another script, they refilled all my meds and gave me stuff I do not use.
I got mad and told them to cancel my account with them that I was taking my business
else where. How can pharmacys get away with sending the wrong things and making me pay for it?
It's not right.

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chess53
Indianapolis, US
Feb 05, 2010 4:55 pm EST

I have been going to my pharmacy for a few years. They had always send me
scrips I did not order. Making my bill very high.
This time I had ordered my medicine the first of the week. I got them. Then had to get
one more script my friend went to get them. They sent me stuff I never use. My doctor
had scripts for things I don't use and they filled everything again. they always complain about
insurance and they gave me more insulin. I refused to pay it but they forced me to. I wrote them
a letter and told them to cancel my account that I would be getting my meds filled at CVS.

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ConnorsMommy
, US
Jan 27, 2010 12:42 am EST

sorry... i had to stop reading. Is that English?

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Samoan Named Flaze
Richardson, US
Jul 21, 2009 9:57 am EDT
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No the customer is not always right. Did you not even get the point of Aaron's post?

If we suspect that you're buying cigarettes for an underage person, we are not supposed to sell them to you. It's legality, not us trying to be difficult.

But yea seriously that training vid did make me paranoid too. I work in the photo lab, so I don't see the tobacco buyers all that much, and when I'm called to check at the front, I always ask for ID if they look under 40, cause I had some friends in high school who could pass for 30 or 35, I mean, who actually DID quite a few times.

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Aaron
, US
May 06, 2009 10:54 am EDT

Well, unhappy customer, you are the reason that people like me have migraines.

See, we happy few who man the front lines in the war on stuipd customers are often subjected to police officers sending in minors to attempt to purchase tobacco products illegally. If you are caught selling a minor a tobacco product you face a large fine and most likely the loss of your job (if you work at walgreens, at least). It doesn't help that the tobacco training thing we go through seems to be designed to make you paranoid.

I have had similar situations with customers and sent them packing; the clerk did the right thing and the only reason you got your way was to get you out of the store.

You sound like a petty, abusive child who threw a temper tantrum to get her way. For those of you playing along at home who think that retail is easy and working at walgreens doubly so I humbly submit the testimony of "unhappy customer"...this is what we have to put with, often several times a day.
//begin rant
So I'm going to make a plea right here and right now. Can we not be civil to each other? Instead of name calling how about some understanding? Sure, we all lose our temper sometimes but I sure as hell don't come to your job and call you names. Believe it or not I don't call my customers names (even though I do want to sometimes).

What kind of society are we heading towards when we can't even be bothered to be decent to each other?

Might seem weird coming from a guy who has unloaded on more than one person with a complaint here, but consider this; most of the people I get mad at are the ones who refuse to see what other people are going through. Have a little sympathy for each other and for God's sake, be DECENT to each other. Find ways to resolve problems in the store without coming online and whining because you didn't get your way! Managers are there for a reason.
end rant//

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unhappy customer
California City, US
May 04, 2009 3:27 pm EDT

I hate walgreens. Especially the location in San Rafael CA. The employees are rude and not knowledgeable. My brother forgot his wallet at his friends house, he asked me to buy him some cigarettes. I had other merchandise in my shopping cart and my brother was standing right by me. The clerk refused to sell me the cigarettes because he did not have his id. I called her a stupid ### and said that I have my drivers license. I tossed it onto the counter, and told my brother to go outside and wait in my car. She called over the store manager. When the manager showed up I said what is the problem now, I called the clerk a liar and said that I never came in with my brother. Finally I was able to purchase cigarettes.

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Aaron
, US
Apr 28, 2009 10:07 am EDT

And you didn't speak to a manager because...?

Seriously, if you were that offended then talk to the bloody manager.

Of course I suppose that it's impossible for you to recount the entire event; your story sounds like one child telling on another in that you carefully omit any details that could cast you in an unflattering light. Your bad typing doesn't help your case at all.

For the record, and for anyone else with similar complaints, try to get help from a manager in the store BEFORE coming online and whining. If you had gone to a manager and your concerns were not addressed THEN come online and leave a complaint (including the part where the management was no help). Hell, if a manager ignored you I'd be tempted to call the store myself and ### them out, but if you aren't even going to try and use the system avaliable to you then you only have yourself to blame when nothing gets done about your problem. Schmuck.

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Walgreens inconsistent coupon policy

Walgreens needs to print and distribute their coupon policy to ALL of their stores, distric managers, store managers, employees, post in all employee breakrooms, on their website, and have copies available in stores and/or on the internet for consumers.

They are inconsistent with stating what the coupon policy is.

I am WEARY of being told by one cashier that I can't use a coupon or more than one register reward, etc. and then literally the next day being told by that same cashier or another something totally different. They keep giving me the excuse that the policy has changed! I have called Walgreens customer service so that I can find out for myself just what the coupon policy states, and have been told that an area manager would call back, but does not.

I am not trying to abuse coupon usage, and I would welcome a copy of the coupon policy so that I am on the same page as the cashier, store manager, etc.

How can I plan my shopping list for a store when I NEVER know if I can actually use a coupon or not when it is time to check out? I can go to Walmart or other drug stores such as CVS and Rite-Aid and know exactly what coupons I can use because they are CONSISTANT with their coupon policies. It really can be very simple.
WALGREENS! PLEASE PUBLISH A COUPON POLICY!

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millergold
, US
Apr 25, 2011 3:57 am EDT

I just went to Walgreen's today. They had Splenda on sale for $2.99. I had 5 coupons for $3.00 off each for this product. When I went to buy 5 items with my 5 coupons I was told by the cashier and the mgr. that I could only buy 4 items with my 5 coupons. Their reason was because the value of the 5 coupons would be more than the 4 items combined ( a whopping 5 cents!). Last I looked at Walgreens policy it stated that "in the event that any item's selling price is less than the value of the item, Walgreens would only accept the coupon in exchange for the selling price of the item". So do the employees not read their store policy or has it changed?! I feel like going back down their tomorrow and complaining. But then again would I just be wasting my time.

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mememe123
Corona, US
Mar 24, 2011 9:14 pm EDT

I agree that walgreens has a stingky coupon policy. I always shop at cvs and rite aid where they accept coupons as it is. I went to one walgreens last week with my buy one get one coupon for a body wash. Their body wash was on sale for buy one get one and the cashier told me that i cannot use my coupon because the amount that they will put on the coupon is zero because of the free item. If only they know that the manufacturer will pay for their cost, (that is the amount to be written on the coupon) then they will understand. Which will make both items essentially free. I went to another walgreens store and bought it from them. It seems that their stores are not on the same page with their policy! They should have a training to all their cashiers and managers about their policy!

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Walgreensemp
Orlando, US
Feb 04, 2011 3:54 am EST

the policy for register rewards is stated on the front of the register rewards coupon. Please read it. In Florida, retailers cannot double coupon wich is why you can't have more coupons than items being purchased. Also, the value of all coupons has to LESS than the subtotal of the items purchased since the state always gets the money due them in sales taxes before the coupons

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couponer111
, US
Oct 26, 2010 4:02 am EDT

Walgreen guy i feel sorry for u? Business sense but surley no common sense. U probably don't have a dime to spend or a pot to piss in. It makes me sick that you actually can't handle the fact people like couponing!
Im surely glad when it cost me 50 cents for 50 bucks worth of products. You feel free to spend your fifty for groceries and i will pocket mine.
Just to make sense walgreens needs to put there policy in the paper not jerk people around! And to let You know that reward you call a manufactures coupon wasn't put out by the manufacturer because if it was you could use it at any store. So were does walgreens get off.!
I think walgreens abuses there coupon customers and i surely won't take my business there again. I feel they lie cheat and deceive the public with there rewards. Your ads tell u one thing and yet your policy another.
I feel sorry for u as a walgreen exec.
I have been coupon shopping for over 30 yrs and have yet to meet a smart exec or store manger who has a clue about coupons! Clueless would be the term!
To be honest i think walgreens and there rewards program stinks Like the doctor said i think i will take my business to CVS were you r not decieved and feel cheated!

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apple7555
Waite Hill, US
Jan 05, 2010 6:49 am EST

I love couponing. For every bad experience, I have many more good ones. That keeps me going. As far as someone getting sick because we pay under $1 for $20 of merchandise, they need to get their facts straight. There is a woman I know who orders "free after coupon" items for a homeless shelter. She has the grocery store order 50-100 items for her. She orders the coupons from e-bay. The grocery store person told her he likes to order the items for her. The manufacturer pays for shelf space (100 items is a lot of shelf space). This is extra money for the store. The store also gets reimbursed for the coupons. If the manufacturer were losing money, they would not be issuing the coupons in the first place. How many people do you actually see clipping coupons. People are always staring at me and commenting how much I saved. If it happens all the time, I don't think they would be commenting. The person who "is sick" from couponers is suffering from "coupon envy" or ignorance.

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dahsom
Austin, US
Oct 17, 2009 8:42 pm EDT

Today, 1 wasted 1 hour. I had a coupon for HP employee that gives 15% off of regular products and 20% off of Walgreens products. First of all, the cahsier didn't know how to process the coupon and running all over the store and kept coming back to try different things... took 40 minutes.

From the way she was acting, I got nervous and informed her twice that I was supposed to get 20% discount for the Walgreens humidifier I bought. Still, she gave me only 15% discount. She called her supervisor who just looked at the receipt for 1 second and said that he gets only 15% employee discount and he couldn't give me more than that.

I pointed out that the coupon clearly stated that 20% off of all walgreens products. He just stared at me and asked me a stupid question "have you ever worked at Walgreens store?" I'm a doctor and no reason to work at Walgreens. It happened in Austin (6812 N Lamar Blvd. Austin TX 78752). The rude employee's name is John Dalton. I'll use CVS from now on.

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sarizy
Sun City, US
Sep 25, 2009 3:06 pm EDT

And even if u were the owner. U get reimbursed for every manufacturer coupon we use in a transaction.that is, unless ur not doing ur job right.

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sarizy
Sun City, US
Sep 25, 2009 3:03 pm EDT

U get sick? Why? Sick that ur not clever enough to use coupons to save money? U act like ur the owner of walgreens with a comment like, 'it makes me sick to see someone paying 0.36cents instead of $20.00 at checkout.' Why is using a coupon to save money abusing the system? Is there a max amount u would prefer we stay under so that we can make sure to not get u sick?

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walgreensguy
, US
Sep 02, 2009 5:58 pm EDT

As a walgreen's employee I can tell you exactly our policy on coupons. This is how it is done at my particular store. I can't tell you about other stores but I know most of the stores in my particular district do things this very same way.

Okay, first off, store coupons in our weekly flyer are not manufacturer coupons so they have no effect on what manufacturer coupons you can use.

Now, you can only use as many manufacturer coupons as you have items. If you buy 5 items, you can use 5 coupons. The register will restrict any more coupons after that. Obviously the coupons you use have to be related to the products you are buying. Register rewards are the same as manufacturer coupons, say you have 5 items, you have 2 coupons you clipped out of the sunday newspaper, and you also have 3 register rewards, you can use all 5 of them together, but thats it, you cant use 6 unless you have 6 items.

Here is where it gets a little more complicated, say you have 5 items, and you have a coupon that says "buy 2 of these same items and save $3" well that coupon counts for 2 out of the 5 items you are buying

Lets say you are buying 2 tubes of colgate toothpaste and you have 2 coupons. One says "Buy 2 tubes of colgate toothpaste and save $3" and the other says "Buy any one tube of colgate toothpaste and save $1" If you use the coupon for $3 that counts for both tubes of toothpaste so you couldn't use the $1 coupon. If you wanted to use both coupons you would have to buy 3 tubes of toothpaste.

Also, cashiers are not allowed to accept expired coupons. The cashier is supposed to be checking expiration dates on the coupons. Walgreens does not get reimbursed for expired coupons.

Last but not least, I know how a lot of you coupon kings and queens can be. Coming from a walgreens employees I've served the worst of the worst. Don't be rude and yell at the cashier because they tell you you can't use a coupon. I get sick when I see someone come through the line to be checked out and pay 36 cents for a purchase that should have been over $20. It's rediculous and a lot of you abuse the system.

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Aaron
, US
May 02, 2009 2:01 am EDT

And repeating the information I had already provided is a little absurd in yours.

The reason I added my comment about store managers was because of what the first respondent to this complaint said and then qualified their half-assed info by saying they were a manager.

How does it feel to know that you went to school for 4+ years to become an over-glorified stock room clerk and gofer? Probably majored in business admininistration...what a good little clone you are! Yeah, you're hot stuff Mr. (or Ms.) EXA...you're sallaried and effectively making what comes out to be about 4 to 6 dollars an hour more than I do, and you are probably paying higher taxes. Smart career move. You have no real authority and are probably laughed at behind your back.

Obtain a clue.

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Walgreens prescription

It was brought to my attention that my mother received a presciption 2/18/09 for avelox 400mg. When she read your information sheets she discovered that due to her medications she is on as known by her records at the store should not be taking it. The store was called to explain the conflict with the medication causing life threatning problems she was told if you walk out the door with a drug it is yours live with it. I thought walgeens advertises that you protect this from happening to your customers. Due to their lack of follow thru it cost my mother who is 87 years old and can not afford 74.80 and her finances are low. Her address is Bernice Rainey 160 N. mediterrean Blvd Port St Lucie Florida 33452. Hopfully you can help her out due to the giving her the scrip that could of killed her.

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Samioday
Middlebury, US
Jan 12, 2014 9:36 pm EST
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I have been filling my medication at walgreens in Connecticut for years. I thought that they would fill it no matter what state you were in. On vacation I went to the walgreens in Florida . Gave them my written prescription and Id, s . They had all my records on file .Said they could not fill it cause it was an out of state prescription. Went to walmarts they filled it within the hour. What's up with that.?

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Aaron
, US
Apr 28, 2009 9:41 am EDT

Um...you do realize that this isn't a walgreens site, right? So when you say "your information sheets" to whom do you refer?

I'm pretty sure complaits board doesn't issue perscriptions...

Seriously, instead of wasting time here, go into the store, ask to speak to the store manager...go during the day before 5pm. If the store manager isn't there or isn't helpful ask for the phone number for the district office. And finally...

DON'T EVER RELEASE PERSONAL INFORMATION ON A WEBPAGE!

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idiothater
Orlando, US
Apr 23, 2009 2:00 pm EDT

totally agree with Jason and stealth...Walgreens system picks up on interactions. How smart can anyone in your family be if you are dumb enough to put her address on the internet? Let's hear the FULL story, if there WAS an interaction what new med was she put on?

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stealthrx
White Plains, US
Apr 09, 2009 11:36 pm EDT

I think the fact it was 74.80 was the reason she couldn't take it!

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Walgreens won't return my money

put $300.00 on to card and then was told that I had no money on card . I have the ref. # R N F [protected] and I would like to know what happen to the $300.00 that I had put on the card at Walgreen's and I need the money asp. they said that Greendo0t had it I would a refund

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shopamom
Athens, US
Sep 23, 2009 7:51 pm EDT

READ! As an employee of Walgreen's I have noticed that people will not take the time to read! Reading is fundamental people!

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Nitehawke
Newport, US
May 11, 2009 7:02 pm EDT

Keetly, why is Walgreens the ONLY merchant I have ever found selling greendot reload cards that holds the money for an hour before you can put it on your card? What the hell is that all about?

It's irritating as hell and I can't imagine they get so much Greendot business that they are making a ton of interest by holding the money for an hour!

If you have any idea, let us know!

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Aaron
, US
Apr 28, 2009 9:36 am EDT

If you needed the money asap that might be the problem. It can take over 24-hours for money to show up on the card. And are you sure you didn't buy a moneypack and forget to apply it to you card?

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eldin
, US
Apr 01, 2009 11:06 am EDT
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do you have the green moneypak card that u handed to the cashier when you gave them $300? or did they scan the back of the credit card?

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keetly
Grand Junction, US
Mar 18, 2009 1:52 am EDT

I work at walgreens. the thing is - we just sell the cards, they are not our product, and thus we cannot give refunds for them - we don't have the authority - and there are signs on all the card holders that say that we cannot give refunds for them. The only thing you can do is go to the greendot people. And actually I've had a greendot as well - and i noticed a few times that funds would mysteriously disappear - after I called them and did a lot of yelling the funds + some had been mysteriously added back on to my card. So maybe you're yelling at the wrong people. I don't know if its the same as all walgreens, but at the one I work at we DO have signs EVERYWHERE saying specifically that we cannot give refunds on giftcards/phonecards/greendot refill cards and the like.

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I use to work for walgreens and its really a bad company to work for. if you call in sick once you get in trouble, even if you break your arm, they still get mad. you cant take holdays off, you are required to work christmas or they might fire you. the company has been around for over 10o years and they have no clue what they are doing. you get an hour of...

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About Walgreens

Walgreens is a pharmacy chain offering prescription medications, health products, wellness goods, and various services such as photo printing and immunizations. Customers can also find personal care items, beauty products, and everyday essentials in-store and online.

Walgreens Customer Reviews Overview

Walgreens is a prominent pharmacy chain in the United States, offering a wide range of health and wellness products, including prescription medications, over-the-counter drugs, and personal care items. Customers can also access services such as photo printing and health clinics at select locations. The company provides flu shots, immunizations, and pharmaceutical advice. With an online platform, Walgreens.com, customers can manage prescriptions, shop for products, and utilize convenient delivery or in-store pickup options.
How to file a complaint about Walgreens?

1. Log in or create an account: Ensure you are logged in to your ComplaintsBoard.com account to proceed. If you do not have an account, please register by providing the necessary details to create one.

2. Navigating to the complaint form: Once logged in, locate the 'File a Complaint' button situated at the top right corner of the website and click on it to access the complaint form.

3. Writing the title: In the 'Complaint Title' field, concisely summarize the main issue you have encountered with Walgreens. Make it specific and clear, such as "Incorrect Prescription Filled at Walgreens" or "Poor Customer Service at Walgreens Store #123".

4. Detailing the experience: In the complaint description, provide a detailed account of your experience. Include key areas such as:

  • The specific Walgreens location or service you are complaining about.
  • The date and time of the incident or issue.
  • A clear description of what happened, focusing on the nature of the issue.
  • Any interactions you had with Walgreens employees, including names or descriptions if possible.
  • Steps you have taken to resolve the issue, including any communication with Walgreens customer service.
  • The company's response or lack thereof.
  • The personal impact the issue has had on you, such as inconvenience, financial loss, or health concerns.

Remember to be factual and include any relevant information about transactions or interactions you had with the company.

5. Attaching supporting documents: Attach any relevant documents or images that support your complaint. This could include receipts, emails, photos, or other evidence. Do not include sensitive personal information such as your social security number or credit card details.

6. Filling optional fields: Use the 'Claimed Loss' field to state any financial losses you have incurred as a result of the issue with Walgreens. In the 'Desired Outcome' field, specify what resolution you are seeking, whether it's a refund, an apology, or another form of redress.

7. Review before submission: Carefully review your complaint for clarity, accuracy, and completeness. Ensure that your description is coherent and that all the supporting documents are correctly attached.

8. Submission process: Once you are satisfied with your complaint, click the 'Submit' button to send your complaint to ComplaintsBoard.com for review and publication.

9. Post-Submission Actions: After submitting your complaint, make sure to monitor your ComplaintsBoard.com account for any responses or updates. You may receive feedback from other users or even from Walgreens representatives addressing your concerns.

Overview of Walgreens complaint handling

Walgreens reviews first appeared on Complaints Board on Nov 17, 2006. The latest review Mixed Experiences with Walgreens was posted on Mar 22, 2024. The latest complaint Unfair and unlawful termination without warning or cause was resolved on Jul 20, 2022. Walgreens has an average consumer rating of 2 stars from 7887 reviews. Walgreens has resolved 232 complaints.
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  1. Walgreens contacts

  2. Walgreens phone numbers
    +1 (800) 925-4733
    +1 (800) 925-4733
    Click up if you have successfully reached Walgreens by calling +1 (800) 925-4733 phone number 0 0 users reported that they have successfully reached Walgreens by calling +1 (800) 925-4733 phone number Click up if you have UNsuccessfully reached Walgreens by calling +1 (800) 925-4733 phone number 0 0 users reported that they have UNsuccessfully reached Walgreens by calling +1 (800) 925-4733 phone number
  3. Walgreens emails
  4. Walgreens address
    200 Wilmot Rd, MS № 2002, Deerfield, Illinois, 60015, United States
  5. Walgreens social media
Walgreens Category
Walgreens is related to the Retail Stores category.

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